Critical determinants of success

Critical determinants of success
Different CEOs / COOs have played various roles (active versus directive versus delegated – passive) in trying to achieve organizational changes within their companies, especially around the implementation of Total Quality Management / Six Sigma programs; with various degrees of success. Based upon your knowledge of leadership and value creation, your own experiences in business and industry, as well as contemporary research on this topic, what do you believe is the most effective way that an upper-level manager can successfully implement any program / system / process requiring significant organizational change? What are the three most critical determinants of success? Defend your position with data / case study examples.
Type size for the report should be between 10pt and 12pt and should be consistent throughout the report – in text, figure captions, and table titles. The line spacing of the text should be 1.5 lines with 1 inch top and bottom margins. Every page is assigned a number, but numbers are not printed on the title page.

Supply Chain due diligence

Supply Chain due diligence
The acquisition of the new operations in Corsica and Sardinia was based largely on emotional and strategic considerations (e.g. spreading out revenues over the entire year and being less dependent on snow conditions) rather than on detailed financial evaluation, other than a high level revenue projection. The hotels have charm and character, fitting perfectly the “home” philosophy that has been nurtured by the Rigodets, which was a key motivation for the acquisitions.
It has now been decided a posteriori to conduct a more in-depth due diligence to assure there are no hidden risks and to establish benchmarks for the expected business performance for the consolidated group.
You have been asked to draw up a checklist of areas of investigation to support the due diligence for the supply chain processes.
??IP – “F&M Hotels and Spas” P a g e 12 | 16
Consider the following areas of investigation;
• Inventories
• Purchasing resource
• Transportation
• Warehousing
What information would you request for your evaluation? You should draw up a table showing the person/function that should provide the information, the nature of the information required and the units of measure (e.g. number of cases per annum)
What would be your priority areas and why?
Q2 Consolidation plans (10 points)
The Rigodets wish to integrate the recently acquired operations into the group to exploit the potential synergies and reinforce the group identity without detracting from the “home” ambiance.
They wish to move forward in several steps;
• Look for the “quick wins” to deliver early returns on their investment, such that the existing customer base, with whom the hotels and restaurants have enjoyed a high degree of loyalty, do not perceive significant change.
• Continue with a second level of consolidation to drive longer terms benefits, reinforcing the house style, driving up the occupancy rates, bringing a larger choice of best sellers wine to all customers and delivering further cost savings.
A first high level review has already identified potential synergies in;
• Consolidating purchase volumes
• Improving transport utilization
• Service to customers (availability of products: OTIF)
• Streamlining the organization and resources (especially with respect to seasonal
rebalancing)
You are required to examine each of the above areas;
??IP – “F&M Hotels and Spas” P a g e 13 | 16
• Giving examples of the commodities or resources you would target
• What indicative savings would you expect and budget for? Justify your reasoning.
• What priority would you accord?
• With which other functions would you need to align and why?
Q5 Staff scheduling (30 points)
Considering the seasonal operating calendar, the group decided to evaluate if it is possible to schedule the staff so that its employees can work in different hotels along the year. In that way the group will be able to propose more full-time contracts.
In order to have a first idea about the feasibility of such a project, you were asked to make a study about all the information that should be taken into account during the project. You also have to decide which hotels should be involved in this project.
You have to take into consideration the following issues:
– Labour management impacts (10 points)
– Operational impacts
o Front Office (8 points)
o Back Office (8 points) – Other impacts (4 points)

Who Will Prosper in the New World

Who Will Prosper in the New World
By TYLER COWEN
August 31st, 2013
Self-driving vehicles threaten to send truck drivers to the unemployment office. Computer programs can now write journalistic accounts of sporting events and stock price movements. There are even computers that can grade essay exams with reasonable accuracy, which could revolutionize my own job, teaching. Increasingly, machines are providing not only the brawn but the brains, too, and that raises the question of where humans fit into this picture — who will prosper and who won’t in this new kind of machine economy?
Who will do well?
THE CONSCIENTIOUS Within five years we are likely to have the world’s best education, or close to it, online and free. But not everyone will sit down and go through the material without a professor pushing them to do the work.
Those who are motivated to use online resources will do much, much better in the generations to come. It’s already the case that the best students from India are at the top in many Coursera classes, putting America’s arguably less motivated bright young people to shame. “Free” doesn’t really help you if you don’t make an effort.
PEOPLE WHO LISTEN TO COMPUTERS Your smartphone will record data on your life and, when asked, will tell you what to do, drawing on data from your home or from your spouse and friends if need be. “You’ve thrown out that bread the last three times you’ve bought it, give it a pass” will be a text message of the future. How about “Now is not the time to start another argument with your wife”? The GPS is just the beginning of computer-guided instruction.
Take your smartphone on a date, and it might vibrate in your pocket to indicate “Kiss her now.” If you hesitate for fear of being seen as pushy, it may write: “Who cares if you look bad? You are sampling optimally in the quest for a lifetime companion. ”Those who won’t listen, or who rebel out of spite, will be missing out on glittering prizes. Those of us who listen, while often envied, may feel more like puppets with deflated pride.
PEOPLE WITH A MARKETING TOUCH There will be a lot more wealth in this brave new world, but it won’t be very evenly distributed because a lot of human labor won’t seem like a special or scarce resource. Capturing the attention of customers with just the right human touch will command an increasing premium. Don’t forget that Mark Zuckerberg was a psychology major in addition to being a tech genius. Sheer technical skill can be done by the machines, but integrating the tech side with an attention-grabbing innovation is a lot harder.
MOTIVATORS A lot of jobs will consist of making people feel either very good or very bad about themselves. Coaches, mentors and disciplinarians will spread to many areas of life, at least for those of us who can stand to listen to them. These people will cajole us, flatter us and shame us into improving our lives, our work habits and our consumption. That’s why so many people go to yoga class instead of relying on the podcast. Managers who are motivators of first-rate talent will see their earnings continue to rise.
Who will be most likely to suffer from this technological revolution?
PEOPLE WITH DELICATE FEELINGS Computing and software will make it easier to measure performance and productivity.
It will be harder to gloss over our failings and maintain self-deception. In essence everyone will suffer the fate of professional chess players, who always know when they have lost a game, have an exact numerical rating for their overall performance, and find excuses for failure hard to come by.
Individuals will have many measures of their proficiency. They will have an incentive to disclose that information to get the better job or social opportunity. You’ll assume the worst about those who keep secrets, and so openness will reign. Many of us will start to hate the idea of Big Data.
PEOPLE UNLUCKY IN HEALTH CARE Quality surgery and cancer treatment cannot be automated very easily. They will be highly expensive, and unlucky health breaks will be all the more tragic because not everyone will be able to afford the best treatments.
With marvelous diagnosis available online, some people will get the right treatments early on, whereas others will know exactly what they are dying from.
PEOPLE WHO DON’T NEED MONEY We are used to thinking in terms of rich, poor and middle class, but those categories will change. Berlin’s eastern neighborhoods and Williamsburg, Brooklyn, are a window onto our future. These urban areas are full of people who are bright, culturally literate, Internet-savvy and far from committed to the idea of hard work directed toward earning a good middle-class living. We’ll need a new name for the group of people who have the incomes of the lower middle class and the cultural habits of the wealthy or upper middle class. They will spread a libertarian worldview that working for other people full time is an abominable way to get by.
POLITICAL RADICALS: A mechanized, computer-driven, highly unequal future is sometimes viewed as a recipe for rebellion. But the Edward J. Snowden saga shows this won’t be easy, as tech is at least as much an instrument for surveillance and control as it is for revolt. We’re also aging rapidly, and that tends to make society more peaceful, less violent and less extreme in all directions. It was the 1960s, a peak era for manufacturing jobs and the American middle class, that brought so much social turmoil and unrest. The more that work is done by machines, the less compelling is the case for putting your manufacturing in a distant country where wages are low. If there is any big winner from all of these trends, it is probably the good ol’ United States.
________________________________________
Tyler Cowen is a professor of economics at George Mason University and the author of the forthcoming book “Average is Over,” from which this essay is adapted.
http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/
This is how my professor wants the summary.
Guidelines for summarizing:
1. Read through the whole report with concentration. Then construct 3-5 sentences of your own about the whole report. Thus, you will be targeting broad words/sentences and only one central idea of the whole article. These 3-5 sentences will thus stand as the first paragraph of your summary.
2. Then go back to the report, looking at only paragraph one of the article. Then summarize the ideas in that one paragraph in your own paraphrased words and sentences. If the paragraph in the report is about 6 sentences, you might be able to paraphrase the main ideas of that particular paragraph in about 2-3 of your own paraphrased words/sentences (or more if you need to).
3. Do not include verbalizations from the report into your summary without converting it into passive voice.
4. If the report does not contain neat paragraphs, then divide the report into neat sections yourself. The idea is to deal with each and every part of the report.
5. Do not include subheadings in your article summary. Embed the subheading as a complete sentence to include in the summary.
6. When you have successfully worked on constructing some paraphrased sentences of your own for each paragraph in the report, you may merge your paraphrased sentences of the first paragraph of the report with the second, making it a fuller paragraph for the summary.
7. The whole summary will approximately have 3-4 full paragraphs about one A4 size page.

Principles of Public Speaking

Principles of Public Speaking
Directions: Be sure to make an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English spelling and grammar. Sources must be cited in APA format. Your response should be a minimum of one (1) single-spaced page to a maximum of two (2) pages in length; refer to the “Assignment Format” page for specific format requirements.
1. Create a complete preparation outline using the outline template below.
2. Choose from one of the topics below to develop into an outline.
a. Why banning the use of cell phones while driving should be mandatory nationwide
3. State the general purpose, specific purpose, and central idea clearly and in the appropriate form.
4. Limit your main points and supporting materials to no more than three.
5. State your main points and supporting materials in complete sentences.
6. Summarize key points of introduction.
7. Summarize the conclusion in one statement.
8. Based on your submitted outline, begin writing the first draft of your speech while studying the next lesson. In Lesson 7, you will study how to write the
components of your speech. The outcome of this process is a final written speech to be submitted as your final assignment in Lesson 7.
Use this outline as your template.
TITLE:
A. General Purpose
B. Specific Purpose
C. Central idea
I. Introduction
A. Key point #1
B. Key point #2
C. Key point #3
II. Body of the Presentation
A. Main Point #1
1. Supporting material
2. Supporting material
B. Main Point #2
1. Supporting material
2. Supporting material
C. Main Point #3
1. Supporting material
2. Supporting material
I. Conclusion
For reference and examples, visit the following Web sites.
http://www.best-speech-topics.com/persuasive-speech-outline.html

Health Care and Life Sciences

Health Care and Life Sciences
Answer the following questions.
1. Define vulnerability with regard to health. Why are certain groups considered more vulnerable than others? (5 points)
2. Identify the 4 major racial/ethnic minority categories in the United States (1 pt. each, 4 total)
3. What are the 4 major health concerns of children? (1 pt. each, 4 total)
4. Identify the 6 major government funded measures for Rural Health and briefly define each. (2 points each, 12 points total)
5. Briefly define a MUA. (4 pts.)
6. Briefly define a HPSA. (4 pts.)
7. Who are the 2 groups most affected by AIDS? (2 pts.)

Economic Evaluations

Economic Evaluations
The Department of Health is considering funding “fluvac” a vaccination for influenza. They want to know whether there is evidence that fluvac represents “value for money”. You are part of a team that has been asked to design a protocol for an economic evaluation. Your role in the team is to undertake the following:
Question 1
Justify why you believe that an economic evaluation is needed, including any additional information you might need to support your argument.
Question 2
Form a well-defined study question to help guide your economic evaluation?
Question 3
What type of economic evaluation do you think will be the most appropriate for answering your study question? Justify your choice.
Question 4
Describe the costs that you will collect under the following categories:
Direct health care
Direct non-health care
Indirect
Intangible
Question 5
Outline the sources that you would use for collecting the cost information for your economic evaluation.
Question 6:
Explain how you will value each of your resource inputs in your economic evaluation.

Case Study: Stakeholder Dynamics

Case Study: Stakeholder Dynamics
Read the“Business Feels the Consequences of the Uninsured Problem” *****case on page 273 and consider how you would evaluate the uninsured problem from a stakeholder perspective.
Problem Statement: In your own words, describe the uninsured issue and its consequences.
Stakeholder Analysis: Analyze how this issue impacts the following major stakeholder groups:
Providers: Hospital
Providers: Physicians
Consumer: Employers
Consumer: Patient
Third- party payers (insurers)
Government
Your analysis should include the overall perspective of each stakeholder group and the impact on cost, quality, and access from each stakeholder’s perspective. Refer to Table 14-2 on the top of page 274.
Industry Perspective: Based on your stakeholder analysis, explain the healthcare industry perspective on this issue over the next three years. Provide a discussion of this issue from a cost, quality, and access point of view. Summarize the overall industry perspective.
Conclusion/Recommendations: Finally, what is your overall evaluation of the problem of the uninsured from a stakeholder perspective? Offer a recommendation(s) for how this issue can be addressed using the parity of health care model. Be sure to support your recommendation(s) with scholarly and/or peer- reviewed resources.
Printl Health Organizations: Theory, Behavior, & Development Page 1 of 2
without publisher’s prior permission. Violators will be prosecuted.
It is important to emphasize that many working Americans lack health insurance coverage.27 “Among people aged 18 to 64 who were
employed full time, about 15% lacked health insurance. However, the rate was 21% for people in the same age group who worked part
time. Poor workers were even less likely to have insurance. Almost half (48%) of poor, full-time workers were uninsured in 2000.”28
People without health insurance for the longest periods of time share these characteristics: ( 1) lack higher levels of education; (2) are 18- to
24-year-olds, followed by 25- to 34-year-olds, and then 35- to 44-year-olds; (3) are non-employed followed by intermittently employed
people.29 In Chicago, the working poor are the most likely to be uninsured; approximately 33% of the uninsured in Chicago have annual
incomes between one and two times the federal poverty line (between $16,600 and $33,200 for a family of four).30 The majority of the
uninsured in Massachusetts are employed, earn between $15,000 and $25,000 per year, and are most likely to be under the age of 35.31
To compound the problem, a study by the Center for Health System Change reported that at least 7.4 million adults with chronic conditions
lacked health insurance in 1999.32 The combination of uninsured Americans with chronic conditions, and the uninsured with acute episodic
conditions, puts a Herculean burden on the healthcare system. People without insurance (chronically and acutely ill) tend to wait to seek
healthcare; subsequently, their episodic and non-continuous care increases the acuity of their primary complaint and often is complicated
by co-morbidities. The lack of continuity of primary care for the uninsured is a serious problem and as time moves forward, this problem
becomes larger and more complex. At the front lines of care for the uninsured is the local hospital emergency department.
Case Study: Overburdened Emergency Departments Threatened by the Problem of Uninsured
Emergency departments across the nation are in crisis because of the “perfect stonn” caused by the gargantuan uncompensated care burden
of the uninsured, lower reimbursements, and government regulation (such as EMTALA).33 The Emergency Medical Treatment and Labor
Act (EMTALA), an unfunded mandate passed into law in April, 1986, requires emergency departments of participating Medicare hospitals
to screen and treat anyone with an emergency medical condition. The viability of hospitals is severely compromised by an emergency
department function that reels as the rank of the uninsured grows.33 Unless something is done (to include dealing with the nation’s
uninsured), average Americans will find it increasingly difficult to access emergency care in their communities.34,35
Americans with chronic disease and without health insurance significantly add to the overuse and abuse of hospital emergency rooms.35
Sixty-three percent of uninsured Americans with chronic diseases have incomes less than 200% of the poverty level as compared to 18% of
the insured.35 Emergency departments are overburdened by inappropriate use by the nation’s uninsured chronically ill.35 The uninsured
utilize the emergency departments of local hospitals at twice the rate of insured persons.35 The care provided in the emergency department
is not the most effective, efficient, or efficacious for primary or acute care needs.33 The results of years of emergency department misuse
include over 1100 closed emergency departments in the past decade, exhausted staff, physicians refusing to work in the ER, and inefficient
primary care.33 Emergency departments are in serious trouble given the state of healthcare, regulation, and the uninsured (uncompensated
care). It is not unusual for many hospitals around the country to simply, and often unexpectedly, close their ERS for a short time to reduce
growing financial losses.36 A significant number of emergency department patient visits are from the nation’s 42 million Americans
without health insurance.33
The financial burden of uncompensated care is severe for hospitals and physicians across the nation. “Nationally, an estimated 150,000
people owe $50,000 or more in unpaid medical bills and an estimated 20% of the 1.4 million bankruptcies each year are due at least in part
to high medical expenses.”30 In Michigan, “hospitals reported charges of over $1 .1 billion for uninsured and uncompensated care in 2000
with associated costs of $456.2 million after accounting for recoveries, offsets, and private payment receipts.”36
Georgia hospitals report spending over $1 .28 billion in indigent or uncompensated care each year.37 Missouri hospitals incurred $364.6
million in uncompensated care costs in 1995.38 “Wisconsin hospitals recently reported a 60% increase in uncompensated care since 1996
and nearly a quarter of them (the hospitals) lost money on patient care in 2001.”39 Over 82% of California emergency departments reported
financial losses totaling $325 million in 2000, over $8 million more than in 1999, and this financial burden has created an environment that
fosters closing emergency rooms; in fact, 10 emergency departments closed in 1999 and more than 60 have closed since 1990.40
Physicians are also burdened by the uninsured. According to the California Medical Association, physicians in that state lost an estimated
$130 million in 2001 due to the uninsured, uncompensated care burden.41
Case Study: Business Feels the Consequences of the Uninsured Problem
Netonly do-healthcareeosts reduce-«our natien’s ability-to compete in-the-global marketpiace, but alsethe loss of productivity due to illness
or injury is of concern to any business. For the uninsured, time away from work further complicates family financial issues but also
decreases overall productivity of the nation. Median time away from work in 2000 due to illness and injury was 6 days (median for males
6 days; females = 5 days).42 A total of 1,664,000 days away from work were reported (those that were reported) in 2000.43 In 1996,
temporary illness or injury resulted in 1,234,000 people between the ages of 20 to 64 years to miss work.44 Using the median days missing
work per person (6 days) and the number of people missing work due to temporary illness or injury (1,234,000) by the percentage of
Americans without health insurance ( 14.6% and removing the 24.7% of the uninsured that did not work), a crude estimate of workdays lost
is calculated to be nearly 814,000 days attributed to uninsured working Americans. If those Americans had health insurance, how many
days of missed work and productivity could have been avoided‘? If only 20% of those lost workdays of the uninsured could have been
avoided, over 160,000 workdays could have been added to the nation’s productivity.
How do you evaluate the problem of the uninsured from a stakeholder perspective? Use the template or model below to summarize your
thoughts and discuss this problem with others.
Describe the issue based on the topic/content area/change in your own words (2-3 sentences) (the uninsured Issue is the case study in the
chapter):
How does this topic/content area/change impact the following major stakeholder groups? Fill in Table 14-2 below (you can copy and paste
the symbols if using a computer).(3 points)
http ://online .vitalsource.com/books/9780763 78 7622/pr1nt?fr

Critically evaluate the role of economic theory in the UK Construction Industry

Critically evaluate the role of economic theory in the UK Construction Industry
Evaluate the extent to which both Bidding Theory proposed by Friedman (1956) and the neo-classical micro-economic theory of price determination advocated by Hillebrandt (1974) reflect the realities of price determination in the construction market?
Critically evaluate how Ronald Coase’s neo-classical theory of transaction costs could be applied to the procurement process to increase efficiency and reduce costs.
Critically appraise the potential benefits of adapting the SROI model for the feasibility appraisal of construction projects.