Research on-line and write a short essay on the employment of “Agent Orange”, discussing how such activity damaged the environment and caused apparent health problems for both Americans and the Vietnamese, inter alia. Did the use of this defoliant achieve its intended result? Why or why not? What are the long-term implications to the environment and to people exposed to this chemical?
Do you think that sales taxes are a fair way for the state to generate revenue? Why or why not? As described in The Texas Tribune article “How Texas lawmakers tax swap plan could affect Texans”, there was a proposal in the 2019 legislative session to increase the sales tax to offset a reduction in property taxes. Do you think trading a sales tax increase for a property tax decrease is a fair approach for the majority of Texans? Why or why not? What happened to this proposal during the 2019 legislative session?
1. Assessment Information
A. Purpose of assessment
This assessment will develop your skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.
B. What you are required to do
For this assessment, you are required to complete 4 tasks:
• Task A – Demonstrate risk management knowledge
• Task B – Establish risk context
• Task C – Identify and analyse risks
• Task D – Select and implement treatments
All tasks of this assessment require you to use the provided case study information relating to the fictional company Greendale.
C. Competencies being assessed
Elements
To achieve competency in this unit you must demonstrate your ability to:
1. Establish risk context
2. Identify risks
3. Analyse risks
4. Select and implement treatments
Performance Evidence
Evidence of the ability to:
• Analyse information from a range of sources to identify the scope and context of the risk management process including:
o Stakeholder analysis
o Political, economic, social, legal, technological and policy context
o Current arrangements
o Objectives and critical success factors for the area included in scope
o Risks that may apply to scope
• Consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
• Develop and implement an action plan to treat risks
• Monitor and evaluate the action plan and risk management process
• Maintain documentation
Knowledge Evidence
To complete the unit requirements safely and effectively, the Candidate must be able to demonstrate knowledge of the following:
• Outline the purpose and key elements of current risk management standards
• Outline the legislative and regulatory context of the organisation in relation to risk management
• Outline organisational policies, procedures and processes for risk management
For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBRSK501
D. Important resources for completing this assessment
To complete this assessment, please refer to the following resources provided on Moodle:
• BSBRSK501 Manage risk learner guide
• BSBRSK501 Observation checklist
• BSBRSK501 Marking Guide
• BSBRSK501 Case study folder
• BSBRSK501 Legislation, regulation, codes and standards folder
• Additional student assessment information
E. A note on plagiarism and referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own.
When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you are quoting a source, make sure to acknowledge this by including “quotation marks” around the relevant words/sentences or ideas. Note the source at the point at which it is included within your assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at the end of your assessment.
All sources used for your assessment should be detailed in a ‘references’ section. It is advisable to never copy another person’s work.
F. A note on questions with role plays
The following questions involve role plays:
• Task C, Question C2
• Task D, Question D2
For these questions, as outlined below, you will be assessed on your ability to role play being an Assistant Manager at Greendale. These questions require you to manage meetings and take notes on what is discussed. Your Trainer & Assessor will also observe your meeting for Task D, Question D2.
Please note: You will also need to attend separate meetings organised by other students whereby you role play being other people. This allows other students in your unit to also role play being the Assistant Manager. You do not need to take notes at meetings during which you are not role playing being the Assistant Manager.
G. Instructions for completing this assessment
Answer the questions below using the spaces provided:
• Answer all parts of each question
• Use your own words and give examples wherever possible
• The quality of your answer is more important than how long it is
• Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided by ACBI, books, and online sources. You must acknowledge and cite your sources.
Submission via Moodle
Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded.
2. Assessment Coversheet
Candidate Name:
Student ID:
Contact Number:
Email:
Trainer / Assessor Name:
Qualification: BSB50618 Diploma of Human Resources Management
Units of Competency: BSBRSK501 Manage risk
Assessment Tasks: ? A. Demonstrate risk management knowledge
? B. Establish risk context
? C. Identify and analyse risks
? D. Select and implement treatments
Due Date: Date Submitted:
Declaration: I have read and understood the following information at the beginning of this assessment guide (please tick):
? Assessment information
? Submitting assessments
? Plagiarism and referencing
I declare this assessment is my own work and where the work is of others, I have fully referenced that material.
Name (please print):
Candidate signature:
Date:
3. Assessment Questions
A. Task A – Demonstrate risk management knowledge
A1. In your own words, write a paragraph explaining the purpose of risk management standards, legislation and regulation.
NOTE: Refer to pages 9-14 of the “BSBRSK501 Manage risk learner guide” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
A2. Identify two or more risk management standards. Then describe key elements of each one.
NOTE: Refer to pages 13-14 of the “BSBRSK501 Manage risk learner guide” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
B. Task B – Establish risk context
B1. In your own words, write a paragraph summarising Greendale’s risk management processes.
NOTE: Refer to the pages 18-19 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
B2. In your own words, write a paragraph summarising Greendale’s risk management policies and procedures.
NOTE: Refer to pages 14-19 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
B3. Describe the range of workplace hazards and risks associated with Greendale’s new store.
NOTE: Refer to pages 9-15 of the “BSBRSK501 Manage risk learner guide” document and pages 19-20 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
B4. Outline three or more stakeholders in Greendale’s new store. Identify if they are an internal or external stakeholder, then describe their stake in managing risks.
NOTE: Answer using the table below. Refer to pages 16-17 of the “BSBRSK501 Manage risk learner guide” document and pages 14-15 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 40-80 words.
Stakeholder Internal or external Stake in managing risks
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
B5. Describe at least two strengths and two weaknesses Greendale has for managing risks associated with its new store.
NOTE: Refer to page x of the “BSBRSK501 Manage risk learner guide” document and the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
B6. Outline two or more goals Greendale has for its new store.
NOTE: Refer to pages 20-22 of the “BSBRSK501 Manage risk learner guide” document and the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
B7. Describe two or more examples for each of the following areas that may affect the success of Greendale’s new store: political, economic, social, technological and legal.
NOTE: Refer to pages 18-19 of the “BSBRSK501 Manage risk learner guide” document and the“BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 60-120 words.
Write your answer here
C. Task C – Identify and analyse risks
C1. Using the information and research provided in the case study, identify at least 10 risks that relate to Greendale’s new store.
NOTE: Refer to pages 31-32 of the “BSBRSK501 Manage risk learner guide” document and pages 7-11, 19-20 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 60-120 words.
Write your answer here
C2. Now you have researched risks for Greendale, you need to discuss these with stakeholders. Set up a meeting with:
• Yourself, role playing the Assistant Manager at Greendale
• At least two relevant stakeholders, as role played by other students in your unit
Use the meeting to:
• Describe Greendale’s risk management process
• Identify and discuss 10-20 risks for Greendale’s new café, inviting others to help identify potential risks
• Obtain support for your risk management activities
After your meeting:
1. Record notes of what was discussed during your meeting in the space below. Answer in 40-80 words.
2. Detail identified risks in a risk register, using the “BSBRSK501 Risk register template” document provided on Moodle. Answer in 60-120 words.
NOTE: Refer to pages 24-30 & 33-35 of the “BSBRSK501 Manage risk learner guide” document and pages 18-20 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer.
Meeting notes
Write your answer here
C3. In your risk register, score each risk for the likelihood of it occurring. Score your identified risks as follows:
• 1 – Rare
• 2 – Unlikely
• 3 – Possible
• 4 – Likely
• 5 – Most likely
NOTE: Refer to pages 38-42 of the “BSBRSK501 Manage risk learner guide” document and the “BSBRSK501 Case study information” document provided on Moodle to inform your answer.
C4. In your risk register, score each risk for the potential consequence it would have if it occurred. Score your identified risks as follows:
• 1 – Very low
• 2 – Low
• 3 – Moderate
• 4 – High
• 5 – Extreme
NOTE: Refer to pages 38-42 of the “BSBRSK501 Manage risk learner guide” document and the “BSBRSK501 Case study information” document provided on Moodle to inform your answer.
C5. Using the risk matrix provided below, determine the risk level of each of the risks you have identified. Document these risk levels in your risk register.
Save your risk register as “BSBRSK501 Risk register – Your Name”, replacing “Your Name” with your first and last names. Ensure you submit this document as part of your assessment.
NOTE: Refer to pages 43-44 of the “BSBRSK501 Manage risk learner guide” document and the “BSBRSK501 Case study information” document provided on Moodle to inform your answer.
D. Task D – Select and implement treatments
D1. Now you have analysed identified risks, you need to determine treatments. Develop a risk action plan which outlines:
• The priority of risks for treatment
• The most appropriate options for treating risks
• Relevant implementation details
Use the “BSBRSK501 Risk action plan template” provided on Moodle to create your plan. Save your plan as “BSBRSK501 Risk action plan – Your Name”, replacing “Your Name” with your first and last names. Ensure you submit this document as part of your assessment.
NOTE: Refer to pages 43-54 of the “BSBRSK501 Manage risk learner guide” document and pages 18-19 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 150-250 words.
D2.
THE SCENARIO:
Now you have created your risk treatment plan, you need to communicate risk management processes to others. Set up a meeting with:
• You, acting as the Assistant Manager at Greendale
• Relevant parties, as role played by other students in your unit
NOTE: Your Trainer & Assessor will also observe this meeting.
WHAT YOU NEED TO DO BEFORE YOUR MEETING:
Organise a day and time for your meeting, in line with the availability of other students in your unit as well as your Trainer & Assessor. This meeting should take no more than 10 minutes.
You are required to manage the meeting. Prior to the meeting ensure you have read the instructions below on what you’ll be required to do during the meeting and prepare as necessary.
WHAT YOU NEED TO DO DURING YOUR MEETING:
Use the meeting to communicate risk management processes and action plans for Greendale’s new store.
Ensure you take note of what you discuss during the meeting.
WHAT YOU NEED TO DO AFTER YOUR MEETING:
Record notes of what was discussed during your meeting, including any feedback received.
Answer in 40-80 words.
Meeting notes
Write your answer here
D3. Review the implementation results provided in the case study. Then summarise of all actions taken to date in attempting to manage identified risks.
NOTE: Refer to pages 60-61 of the “BSBRSK501 Manage risk learner guide” document and pages 23-24 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
D4. Review the implementation results provided in the case study, then evaluate the effectiveness of Greendale’s risk management process.
NOTE: Refer to pages 62-63 of the “BSBRSK501 Manage risk learner guide” document and pages 23-24 of the “BSBRSK501 Case study information” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
4. Student Self Checklist
A. Student Self Checklist for Tasks A – D
Candidate name:
Unit of Competency: BSBRSK501 Manage risk
Instructions:
Place a tick ‘? ’ in the Yes (“Y”) column for each question you have completed all parts for.
Task A – Demonstrate risk management knowledge
Did you: Y
?
A1: In your own words, write a paragraph explaining the purpose of risk management standards, legislation and regulation?
A2: Identify two or more risk management standards? Then describe key elements of each one?
Task B – Establish risk context
Did you: Y
?
B1: In your own words, write a paragraph summarising Greendale’s risk management processes?
B2: In your own words, write a paragraph summarising Greendale’s risk management policies and procedures?
B3: Describe the range of workplace hazards and risks associated with Greendale’s new store?
B4: Outline three or more stakeholders in Greendale’s new store? Identify if they are an internal or external stakeholder, then describe their stake in managing risks?
B5: Describe at least two strengths and two weaknesses Greendale has for managing risks associated with its new store?
B6: Outline two or more goals Greendale has for its new store?
B7: Describe two or more examples for each of the following areas that may affect the success of Greendale’s new store: political, economic, social, technological and legal?
Task C – Identify and analyse risks
Did you: Y
?
C1: Using the information and research provided in the case study, identify at least 10 risks that relate to Greendale’s new store?
C2: Set up a meeting with:
• Yourself, role playing the Assistant Manager at Greendale?
• At least two relevant stakeholders, as role played by other students in your unit?
Use the meeting to:
• Describe Greendale’s risk management process?
• Identify and discuss 10-20 risks for Greendale’s new café, inviting others to help identify potential risks?
• Obtain support for your risk management activities?
After your meeting:
1. Record notes of what was discussed during your meeting in the space provided, answering in 40-80 words?
2. Detail identified risks in a risk register, using the “BSBRSK501 Risk register template” document provided on Moodle”, answering in 60-120 words?
C3: In your risk register, score each risk for the likelihood of it occurring? Score your identified risks as follows:
• 1 – Rare?
• 2 – Unlikely?
• 3 – Possible?
• 4 – Likely?
• 5 – Most likely?
C4: In your risk register, score each risk for the potential consequence it would have if it occurred? Score your identified risks as follows:
• 1 – Very low?
• 2 – Low?
• 3 – Moderate?
• 4 – High?
• 5 – Extreme?
C5: Using the risk matrix provided below, determine the risk level of each of the risks you have identified? Document these risk levels in your risk register?
Save your risk register as “BSBRSK501 Risk register – Your Name”, replacing “Your Name” with your first and last names? Ensure you submit this document as part of your assessment?
Task D – Select and implement treatments
Did you: Y
?
D1: Develop a risk action plan which outlines:
• The priority of risks for treatment?
• The most appropriate options for treating risks?
• Relevant implementation details?
Use the “BSBRSK501 Risk action plan template” provided on Moodle to create your plan. Save your plan as “BSBRSK501 Risk action plan – Your Name”, replacing “Your Name” with your first and last names? Ensure you submit this document as part of your assessment?
D2: Set up a meeting with:
• You, acting as the Assistant Manager at Greendale?
• Relevant parties, as role played by other students in your unit?
Use the meeting to communicate risk management processes and action plans for Greendale’s new store?
After the meeting, record notes of what was discussed, including any feedback received?
D3: Review the implementation results provided in the case study? Then summarise of all actions taken to date in attempting to manage identified risks?
D4: Review the implementation results provided in the case study, then evaluate the effectiveness of Greendale’s risk management process?
Context:
The assessment suite in this subject is designed to provide students with a framework to understand organisational behavior and the dynamics of the business environment. The assessment suite aims to equip students with the necessary skills to understand the constraints managers and emerging leaders face in developing strategies to leverage advantages and overcome constraints and barriers in organisations.
Instructions:
Students will will create a SWOT Analysis on themselves and reflect on their current status as a manager. Students will then comment on their fit with the organisation identified in Assessment One.: Chosen Company is Wesfarmers. Please read the attached assignment one.
The exact form of the report will depend on the additional research the student will undertake; students should aim for the demonstration of deep learning, founded on reflection, rather than on getting any aspect of the brief ‘right.’
The structure of the assessment:
1. Introduction
2. Research Methodology
3. SWOT Analysis –
Assessment of personal strengths and weaknesses as viewed by self and others. Students will need to complete a minimum of three self-assessment tools and discuss (the results of three personality tests are included below) and refer to these results in their SWOT Analysis; (you must include SWOT analysis diagram)
Feedback received from other people you have been associated with. Feedback is considered naturally occurring data and includes conversations, emails, formal references and performance appraisals. You will need to reflect on who is providing the feedback and how you appear to be progressing; (Write briefly)
A discussion of the opportunities and threats that will impact on your management journey, including self-development for continuous improvement; •
you must include SWOT analysis diagram from what you identified your personality tests
4. Diversity
including an assessment of your communication, values and ethics, experience with managing diversity, experience with networking and working collaboratively, your ability to give and receive feedback, your ability to influence others and your capacity to be a leader now and in the future
5. Organisational Fit
(Your fit with the organisation from Assignment One- read the attached previous assignment- Chosen Company is Wesfarmers)
A critical assessment of how you are placed or misplaced within the chosen organisation from Assessment One; and whether or not you see a future at this organisation.
6. Conclusion
7. Reference List (min 20 references)
8. Appendix
Attach the results of personality tests
• Gallup Test result – top 5 themes
• 16 Personality test results
• IPIP Big Five Factor Markers results
Unit Details BSBMGT615 Contribute to Organisation development
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Assessment Task 3
Practical
Demonstration
Assessment Methods
Assignment
Project
Assessment Task 1
Assessment Task 2
Student Assessment srefer Ins au e…
Student Assessment 1 it%
‘ 4 •-• -‘-.*
Student Instructions
Written Questions
• Candidates are required to complete the following written assessment task. This is an
individual assessment, but you can use notes to assist.
• All questions will need to be answered
correctly to be deemed satisfactory in this task
• Your answers will form part of the evidence gathered for this unit.
• Time allocated: 120 min
Project
• This is an individual assessment, but you are to research end can use notes end to assist.
• The protect is designed to assess your understanding of the unit as well as your underpinning knowledge
• To be deemed Satisfactory in this assessment you need to answer correctly ALL parts of project in your own words, clearly printed, word formatted and typed in English
• Your answers will form part of the evidence gathered for this unit.
• This activity will provide you with an opportunity to demonstrate your knowledge of required skills, knowledge and critical aspects of assessment you have obtained through the completion of this unit.
• Time allocated: 120 min
Practical Demonstrations
• Candidates are required to complete the following practical task. This is an individual assessment, but you can use notes to assist.
• All performance criteria will need to be met to be deemed satisfactory in this task.
• Your answers will form part of the evidence gathered for this unit.
• Time allocated: 60 min
• Submit your assessment by the date set by your assessor
• The length of your answers will be guided by the description in each assessment:
Short answers: 4 typed lines or 50 words
Long answers: 8 typed lines or 100 words
Brief report: 1 typed page or 500 words
Mid Report: 2 typed pages or 1000 words
Long Report: 4 typed pages or 2000 words
Do not plagiarise. Plagiarism is considered cheating. Any answers you provide from the internet or ‘open book’ should acknowledge the source of the information. Clear links or references should be provided. Your assessor can discuss any sources quoted to clarify your understanding.
Also, please refer below for our policy in regards to cheating.
Do not cheat during this assessment. Anyone caught cheating will automatically be excluded
under the Disciplinary Rules and their opportunity for assessment will be subject to the outcome of an Appeal Process or Disciplinary Hearing
Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you
Reasonable adjustment: If you require any adjustments to accommodate a need in order to complete this assessment, please talk to your assessor. Arrangements will be put in place to ensure
a fair and flexible approach is undertaken for this assessment. Please note that the range or nature of the adjustment will ensure that the outcomes of the unit are not compromised.
Accommodation for LLN and appeals process is available. Please alert your assessor if you feel this applies to you.
RPL – Recognition of prior learning is available. Please alert your assessor if you feel this applies to you
Re-assessment: If you do not achieve the required standard, you will be given the opportunity to be re-assessed by our Assessor. Arrangements will be made on an individual basis.
Feedback: Your assessor will provide feedback to students after the completion of the assessment. The trainer assessor will ex • lain the a • •eals rocess
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Student Assessment
Written Questions Assessment Task 1
• Identify three legislative areas that your organisation’s development plan may need to address. Explain why it is important to address legislative and regulatory context in your development plan.
2. Explain why it is important to incorporate culture into your development plan and outline factors that
can be considered and implemented to support culture change.
3. John Kotter’s eight-step process for leading change includes creating a sense of urgency and
communicating for buy-in. Describe ways to incorporate them into your development plan.
4. Outline at least two methods to ensure effective communication and consultation in your
development program.
Describe how to maximise participation and support from managers and explain why it is important.
6. Identify what technique or strate
team. Explain gy you could employ to manage conflict within your development your choice.
7. What technique or strategy would you apply to evaluate the effectiveness of your development processes?
8. Explain how sensitivity training can be used to change behaviour and improve dynamics.
5.
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Project Assessment Task 2
Part A — Project: Contributing to organisation development at BizOps Enterprises
You will demonstrate your skills and knowledge by completing a scenario-based project.
You receive an email from Sean Bamford, Managing Director: Business Operations.
Subject: Development plan for integrating retail outlets with online sales Hello,
At the last senior management meeting there was discussion about changing the structure of the retail operations of BizOps Enterprises.
The key factor behind this is the growing number of consumers who prefer to shop online. Although there is no evidence to indicate this is affecting BizOps retail sales figures at the moment, it is senior management’s view that we should better integrate our physical retail outlets with online sales.
As the Managing Director of Business Operations, you have been delegated the responsibility of overseeing this organisational development plan. You will report directly to senior management, as they will be jointly responsible for approving any plans that are developed.
Please refer to the development plan brief, provided below, for more details of what senior management has in mind. Refer to the ‘Instructions to the candidate’ section for a detailed list of tasks that you will need to complete for
this organisational development plan.
Regards,
Sean Bamford
Managing Director: Business Operations
Purpose
Task overview and context
Development plan brief
The BizOps Enterprises business plan is targeting an annual growth in sales of 15% over the next five years. There are many ways that have been suggested to achieve this growth, but senior management wants to focus on those
strategies that will support growth in the long term, and not just over the next five years.
Our 150 retail outlets are located strategically to ensure that we can offer a premium retail experience to more than 90% of the population. We currently
have an online sales capacity that is managed centrally and serviced through our warehouse facilities and warehouse staff.
The concern that senior management has with this current online and retail sales strategy is that they are not integrated. Here are some examples of the
types of poorly integrated customer service scenarios that exist in the current approach:
Customers will research a product online, then go to a retail outlet to make a purchase. The in-store pricing is usually higher than the online price and sales staff cannot match the price. Consequently, our retail sales staff
– make negative comments about our online sales to customers
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develop the belief that our online business is directly competing with retail outlets’ business
develop low morale because they feel that the future of retail outlet sales is being threatened by online sales and their jobs are at risk.
• Customers who purchase a product online will come to the retail outlet for after-sales support. Although there is a support hotline, the customers prefer to have their problems resolved in person. The retail sales staff are highly experienced in product support, but in instances where a product was purchased online, there is a tendency to reduce and minimise the support that is offered. There have been a number of customer complaints where support has been directly refused and customers have been told they need to access the support hotline.
Retail sales staff have no access to details of sales made through the online system. This leads to a situation where BizOps operations are
segmented and it is difficult to establish a work culture that supports the whole organisation.
Warehouse staff have limited product knowledge and sales expertise. The current online approach is putting greater emphasis on them to develop sales and customer service skills. There are many negative comments coming from warehouse staff. They believe their award conditions should
change, as they are being asked to perform duties outside of their position description.
The proposed integrated approach that senior management is seeking should contain some of the following features:
• Pricing for online and retail outlets is the same.
• Customer sales record systems are integrated between online and retail outlets. Authorised retail sales staff should be able to access records of a customer’s purchase details that were made either online or through a retail outlet. Consequently, retail sales staff providing after-sale support can
record this information and use it to demonstrate achievement of key performance indicators.
• Retail outlet sales staff are integrated into the online sales system by being rostered onto the support hotline.
• Online sales are allocated to the sales budget of the nearest retail outlet.
Retail outlet performance will therefore have online sales as one of its performance indicators.
One overriding factor that senior management wouid like to achieve is the
development of a sales strategy that has a vision for the future and has no distinction between how the sale was made.
They provided an example of this as a major computer corporation that has a physical presence in major retail centres, which purely have an emphasis on product demonstration and support. Sales are made either online or in the store, but the sales vision is that returning customers will have a preference for using the online system. Consequently the online strategy is to market directly through email and social media and to promote products through a
sophisticated website. The online sales experience should exceed the physical retail store sales experience.
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Instructions to the candidate You will need to access and read the following B- izOps Enterprises documents:
• Company business plan
• Organisational charts
See the ‘Resources required’ section for how to access these.
Complete the following tasks. Submit your responses in documents that are appropriate for each task.
1. Access the company business plan and the organisational charts. Using this document and the development plan brief, prepare a draft development plan for senior management to consider. The plan should include details on the following:
a) The development plan’s goals and objectives and possible measures of success
b) Key personnel and their roles in implementing the proposed development plan
c) A list of the stakeholders that need to be consulted, with an outline of what their needs and competing demands may potentially include
d) A stakeholder consultation and communication strategy that outlines what needs to be communicated, who will receive the communication and how it will be communicated
e) Strategies that will be used to gather stakeholder feedback throughout the implementation phase
f) A proposed time line with milestones to achieve full implementation in a 12-month period
g) An outline of resources that will be required to implement the proposed development plan over a 12-month period
h) An outline of possible risks and an assessment of the effects that may exist with the implementation of the development program
i) An evaluation of the proposed development program in terms of the costs, benefits and potential risks
2. While senior management is considering your draft plan, there are several other documents that can be prepared in expectation that the draft
development plan will be approved. Prepare each of the following and collate them into a single document:
a) A process to resolve problems that are raised by key stakeholders —this should also include a recommended process for allowing teams to
develop problem-solving skills so they can actively contribute to the resolution process
b) A process to manage possible conflict that may develop
c) A plan that outlines appropriate steps, corrective actions and interventions for perceived problems that may be encountered through the implementation of the development program
d) A plan to monitor and evaluate the effectiveness of the development program as it is being implemented
The final documents you submit for assessment will be assessed using the project criteria provided.
All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily.
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You must complete the project unassisted by the assessor or other personnel,
but may refer to reference material as needed.
The following materials are required for this project to be completed: Business technology, including a computer and Internet access
• BizOps Enterprises documents (these can be accessed by the following web links):
company-business-plan.pdf
http://chilp.it/eb45dfd
organisational-charts.pdf
http://chilp.it/b8c010f
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
• relevant legislation and regulation
workplace documentation and resources
•
• case studies, and where possible, real situations
interaction with others.
•
Assessors must satisfy NVR/AQTF assessor requirements.
If you are unable to undertake the project assessment as designed, a further
scenario/project may be used as an alternative approach if negotiated with your
assessor.
— —
Resources required
Assessment conditions
Reasonable adjustment
Part B — Project: Contributing to organisation development at work
Purpose
You will demonstrate your skills and knowledge by completing a project in your workplace.
In this project, you are required to develop and maintain a selected
organisational development program that aligns with your workplace’s
organisational goals.
Complete these tasks,
1. Using relevant workplace resources such as your organisation’s business plan or organisational charts, prepare a draft of an organisational
development plan for senior management to consider. The plan should include details on the following:
a) The development plan’s goals and objectives and possible measures of success
b) Key personnel and their roles in implementing the proposed development plan
c) A list of the stakeholders that need to be consulted, with an outline of what their needs and competing demands may potentially include
d) A stakeholder consultation and communication strategy that outlines what
will be communicated
needs to be communicated, who will receive the communication and how it
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Task overview and instructions to the candidate
Student Assessment gr Fri st tu
Resources required
Assessment
conditions
Reasonable
adjustment
e) Strategies that
phase
egies that will be used to gather stakeholder feedback throughout the
A proposed time line with milestones to achieve full implementation
g) Adenvoelliotlpinr:eonftrpelsaonurces that will be required to implement the proposed
h) An outline of possible risks and an assessment of the effects that may exist with the implementation of the development program
i) An evaluationdluaantionppotfetnhteiapl iarropkoased development program in terms of the costs,
2. While senior management is considering your draft plan, there are several other documents that can be prepared in expectation that the draft development plan will be approved. Prepare each of the following and collate them into a single document:
a) A process to resolve problems that are raised by key stakeholders — this should also include a recommended process for allowing teams to develop problem-solving skills so that they can actively contribute to the resolution process
b) A process to manage possible conflict that may develop
c) A plan that outlines appropriate steps, corrective actions and interventions for perceived problems that may be encountered through the implementation of the development program
d) A plan to monitor and evaluate the effectiveness of the development program as it is being implemented
The final documents you submit for assessment will be assessed using the project criteria provided.
All project criteria outlined must be covered satisfactorily for Part C to be completed satisfactorily.
The following materials are required for this project to be completed:
• A workplace or work placement
• Business technology, including a computer and internet access
• Relevant workplace documentation and resources, including: Organisational goals
– Company business plan
Organisational charts
Assessment must be conducted in a safe environment where evidence gathere demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
• relevant legislation and regulation
• workplace documentation and resources
• case studies, and where possible, real situations
• interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
If you are unable to undertake the project assessment as designed, a further
scenario/project may be used as an alternative approach if negotiated with yot assessor.
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by an assessor -this may be in a workplace or work placement.
The candidate’s work performance will be documented while being observed
Practical Demonstration Task 3
Student Assessment ,
4, 4
The following observation checklist in used to judge and record observations of the candidate Record your observations of the candidate’s performance directly onto the checklist. You may record your observations during and/or after the observation.
The observation checklist has a series of items related to the unit of competency that form the evidence criteria Instructions on how to make an overall judgment of the satisfactory performance of the candidate are provided within the checklist.
The checklist allows you to record that you have had the opportunity to observe the candidate applying these skills and knowledge. All items on the checklist must be observed in order to record a satisfactory performance.
You need to meet the following conditions:
• The necessary materials and resources must be provided to the candidate, and any concerns or questions the candidate has must be clarified or answered before the observation commences.
The period of observation should be over a work period sufficient to observe all the skills outlined in the checklist provided and to ensure that the candidate’s performance is captured in full. This must be negotiated and agreed to by workplace colleagues to minimise interruptions to the everyday activities and functions of the workplace environment, as well as to the observation being undertaken.
• The candidate must complete the observation task unassisted by the observer or other personnel.
Purpose
The following materials are required for this observation to be undertaken:
• A workplace, work placement or simulation scenario
• Business technology and workplace documentation and resources, including a computer and internet access
• Relevant legislation and regulation
• People with whom to interact and collaborate in team development activities
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities
experienced in the management and leadership field of work and include access to:
• relevant legislation and regulation
• workplace documentation and resources
• case studies, and where possible, real situations
• interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
If the candidate is unable to undertake the observation with an assessor, the
candidate may consider undertaking Part E — Third-party report as an alternative approach.
Reasonable adjustment
Instructions to the assessor
Resources required
Assessment
conditions
Assessment Guide:
BSBWRK520 Manage employee relations
Copyright 2019
? Australian College of Business Intelligence
All rights reserved
Version: 19.0
Date Modified: September 2019
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence.
Disclaimer:
The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information from another source if it is of sufficient importance for them to do so.
Contents
1. Assessment Information 4
A. Purpose of assessment 4
B. What you are required to do 4
C. Competencies being assessed 4
D. Important resources for completing this assessment 5
E. A note on plagiarism and referencing 6
F. A note on questions with role plays 6
G. Instructions for completing this assessment 6
2. Assessment Coversheet 8
3. Assessment Questions 9
A. Task A – Manage conflict 9
B. Task B – Develop employee and industrial relations policies 14
C. Task C – Implement employee relations policies and plans 20
4. Student Self Checklist 26
1. Assessment Information
A. Purpose of assessment
This assessment will develop your skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations.
B. What you are required to do
For this assessment, you are required to complete 4 tasks:
• Task A – Manage Conflict
• Task B – Develop employee and industrial relations policies and plans
• Task C – Implement employee relations policies and plans
All tasks of this assessment require you to use the provided case study information relating to the fictional company Bounce Fitness.
C. Competencies being assessed
Elements
To achieve competency in this unit you must demonstrate your ability to:
1. Develop employee and industrial relations policies and plans
2. Implement employee relations policies and plans
3. Manage negotiations to resolve conflict
Performance Evidence
Evidence of the ability to:
• Analyse organisational documentation to determine long-term employee relations objectives and current employee relations performance
• Collaborate with others to develop and review industrial relations policies and plans
• Develop implementation and contingency plans for industrial relations policies
• Identify the skills and knowledge needed to implement the plan and organise training and development for self and staff
• Document and communicate strategies and procedures for eliminating and dealing with grievances and disputes
• Train others in conflict-resolution techniques
• Manage industrial relations conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements
Knowledge Evidence
To complete the unit requirements safely and effectively, the Candidate must be able to demonstrate knowledge of the following:
• Key features of relevant industrial relations legislation or regulations
• Key features of enterprise and workplace bargaining processes
• Key features of relevant entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies
• Key sources of expert industrial relations advice
• Key features of relevant organisational policies and procedures
• Key features of organisational objectives
For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBWRK520
D. Important resources for completing this assessment
To complete this assessment, please refer to the following resources provided on Moodle:
• BSBWRK520 Manage employee relations learner guide
• BSBWRK520 Observation checklist
• BSBWRK520 Marking Guide
• BSBWRK520 Case study folder
• BSBWRK520 Legislation, regulation, codes and standards folder
• Additional student assessment information
E. A note on plagiarism and referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own.
When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you are quoting a source, make sure to acknowledge this by including “quotation marks” around the relevant words/sentences or ideas. Note the source at the point at which it is included within your assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at the end of your assessment.
All sources used for your assessment should be detailed in a ‘references’ section. It is advisable to never copy another person’s work.
F. A note on questions with role plays
The following questions involve role plays:
• Task A, Question A3
• Task B, Question B4
• Task C, Question C6
For these questions, as outlined below, you will be assessed on your ability to role play being a Human Resources (HR) Manager at OzMarket Consulting. These questions require you to manage meetings and take notes on what is discussed.
Your Trainer & Assessor will observe your meeting for Task A, Question A3.
Please note: You will also need to attend separate meetings organised by other students whereby they role play being other people. This allows other students to role play being the HR Manager. You do not need to take notes at meetings during which you are not role playing being the HR Manager.
G. Instructions for completing this assessment
Answer the questions below using the spaces provided:
• Answer all parts of each question
• Use your own words and give examples wherever possible
• The quality of your answer is more important than how long it is
• Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided by ACBI, books, and online sources. You must acknowledge and cite your sources.
Submission via Moodle
Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded.
2. Assessment Coversheet
Candidate Name:
Student ID:
Contact Number:
Email:
Trainer / Assessor Name:
Qualification: BSB50618 Diploma of Human Resources Management
Units of Competency: BSBWRK520 Manage employee relations
Assessment Tasks: ? A. Manage conflict
? B. Develop employee and industrial relations policies and plans
? C. Implement employee relations policies and plans
Due Date: Date Submitted:
Declaration: I have read and understood the following information at the beginning of this assessment guide (please tick):
? Assessment information
? Submitting assessments
? Plagiarism and referencing
I declare this assessment is my own work and where the work is of others, I have fully referenced that material.
Name (please print):
Candidate signature:
Date:
3. Assessment Questions
A. Task A – Manage conflict
This task requires you to demonstrate understanding of addressing conflicts and grievances, using a case study involving Raynar Fabrication.
NOTE: To complete this task, you must read and refer to the “BSBWRK520 Case study” document provided on Moodle.
A1. Create a procedure with at least five (5) steps that can be used to address the conflict situation at Raynar Fabrication.
NOTE: You may use standard process mapping notation or step-by-step instructions. Refer to pages 55-56 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Write your answer here
A2. Complete the conflict resolution form provided below, with reference to the conflict between Tony, the staff member and the foreman at Raynar.
NOTE: Refer to page 69-74 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 100-150 words.
The incident that led to the grievance: Write your answer here
The parties involved in the conflict: Write your answer here
Documentation to be consulted to provide additional information on the grievance: Write your answer here
The organisation’s position on the conflict: Write your answer here
Ways to eliminate or alleviate the source of the conflict: Write your answer here
The planned negotiation strategy: Write your answer here
The desired negotiation outcomes: Write your answer here
The negotiation timeframes: Write your answer here
Is expert or specialist advice required? Write your answer here
A3.
THE SCENARIO:
Now you have prepared for a conflict resolution meeting, you need to discuss the grievance and negotiate a solution. Set up a meeting with:
• You, acting as the Human Resources Manager at OzMarket Consulting
• Tony, as role played by another student in your unit
NOTE: Your Trainer & Assessor will also observe this meeting.
WHAT YOU NEED TO DO BEFORE YOUR MEETING:
Organise a day and time for your meeting, in line with the availability of other students in your unit as well as your Trainer & Assessor. This meeting should take 5-10 minutes.
You are required to manage the meeting. Prior to the meeting ensure you have read the instructions below on what you’ll be required to do during the meeting and prepare as necessary.
WHAT YOU NEED TO DO DURING YOUR MEETING:
Use the meeting to discuss Tony’s grievance and negotiate a path through the problem:
• Find out as much as you can about the sources of the conflict from Tony’s perspective
• Advocate Raynar’s position in the conflict
• Obtain Tony’s agreement to return to work on suitable duties immediately
Ensure you take note of what you discuss during the meeting.
WHAT YOU NEED TO DO AFTER YOUR MEETING:
1. Record notes of what was discussed during your meeting. Answer in 50-100 words in the space provided below
2. Create a memo addressed to management and the foreman in question outlining the results of the meeting, the agreements made and what they are to do to implement the agreement. Answer in 50-100 words in the space provided below.
Meeting notes
Write your answer here
Memo
Write your answer here
A4. Read the scenario below, then answer the following question.
Not long after your meeting with Tony, he contacts you to say that he has returned to work as per your agreement but that the foreman has assigned him janitorial duties. He says that this work is demeaning and is designed to punish him for making trouble. He says he is willing to work through the situation but that these are hardly suitable duties and that Raynar isn’t keeping up with its side of the agreement.
Describe how you will respond in this situation, including:
• What remedial action you will take
• Who you will report the non-compliance to and how you will report it
• What recommendations you will give to Raynar on how to handle the situation
NOTE: Refer to page 79 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 100-200 words.
Write your answer here
B. Task B – Develop employee and industrial relations policies
This task requires you to review Raynar Fabrication’s existing industrial relations, then identify opportunities and develop new policies.
The Scenario:
Following Tony reporting the potential hazard, Rayner held discussions on Workplace Health and Safety (WHS). During these WHS discussions Raynar recognised some of their policies and procedures may not meet current legislation, regulations and industry best practice.
Your manager has approached you to be a member of the team that is to undertake research to identify any potential areas for improvements. The team leader, Janice, has asked you to focus on Employee Relations, with a particular focus on policies, plans, procedures and strategies.
PLEASE NOTE: To complete this task, you must also read and refer to the “BSBWRK520 Case study” document provided on Moodle.
B1. Review the information on Raynar Fabrication’s strategic and operational plans. Identify the company’s organisational objectives, then describe its long-term employee relations.
NOTE: Refer to pages 16-17 of the “BSBWRK520 Manage employee relations learner guide” document and pages 7-9 of the “BSBWRK520 Case study” document provided on Moodle to inform your answer. Answer in 50-100 words.
Write your answer here
B2. Analyse Raynar Fabrication’s existing employee relations performance by conducting a SWOT analysis – that is describe:
• Strengths
• Weaknesses
• Opportunities
• Threats
NOTE: Refer to pages 18-20 of the “BSBWRK520 Manage employee relations learner guide” document and page 7 of the “BSBWRK520 Case study” document provided on Moodle to inform your answer. Answer in 40-80 words.
Strengths Weaknesses
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Opportunities Threats
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B3. From the SWOT analysis you conducted in the previous question (Part B, Question 2),, select two or more options Raynar Fabrication has to improve its employee relations. For each option conduct a cost-risk-benefit analysis which outlines:
• Option – describe the opportunity
• Cost – identify costs involved in implementing each option
• Risk – describe the risks involved in implementing each option
• Benefit – describe the possible benefits of each of each option
• F/MF/NF – assess how feasible the idea is:
o Feasible (F),
o Maybe feasible (MF), OR
o Not feasible (NF)
NOTE: Refer to page 32 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Option Cost Risk Benefit F MF/NF
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B4.
The scenario
Your SWOT and cost-risk-benefit analysis has been well received both by your team leader and the management team as a whole. As such, you’ve been asked to assist in correcting and updating Raynar Fabrication’s industrial relations policies and plans. Your team consists of three people:
• You, acting as a Human Resources Manager at OzMarket Consulting
• Janice, the team leader
• A HR Coordinator at OzMarket Consulting, as role played by another student in your unit
As a number of policies and plans need to be reviewed, updated or developed, the three of you have decided to start with the policy and plan that is most urgent, the grievance policy. The grievance policy is most urgent because it the current policy has been found to incorrectly refer to leave entitlements, due to an erroneous copy and paste. Raynar Fabrications also has decided they need a grievance policy that reflects its business culture.
Janice has had to take time off work to care for a sick relative so has asked you to attend a meeting with the HR Coordinator to discuss the requirements for the policy, and afterwards send her an email summarising the discussions and suggesting a direction.
Set up a meeting with:
• You, role playing being Human Resources Manager at OzMarket Consulting
• The HR Coordinator, as role played by another student in your unit
Prior to the meeting, undertake some research into grievance policies to:
• Identify three (3) different styles of grievance policy (based on different industries). Different styles may include language, style, format or other factors
• Determine the most appropriate style for your industry
• Identify any legal requirements for grievance policies
Use the meeting to collaborate on developing the grievance policy. Discuss and reach an agreement as to what should be included in the grievance policy, the style of the grievance policy and the format of the grievance policy.
After the meeting, prepare a summary that could be emailed to Janice outlining:
• What was discussed during the meeting
• What should be included in the grievance policy
• The recommended style and format for the grievance policy
NOTE: Refer to pages 33-34 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Write your answer here
B5. Janice agrees with your recommendations for the Rayner Fabrication grievance policy. Develop the policy and document it below.
NOTE: Refer to page 16 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Write your answer here
C. Task C – Implement employee relations policies and plans
This task requires you to develop an implementation plan, train staff and review policies in relation to employee relations.
PLEASE NOTE: To complete this task, refer to the “BSBWRK520 Case study” document provided on Moodle.
C1. The policy you developed in Task B, Question 5 has been approved. Develop an implementation plan for the new Raynar grievance policy. Ensure your plan includes at least four actions.
NOTE: Answer using the table provided below. Refer to page 43-46 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Action required Responsibility Timeline Strategies/tactics Resources/budget
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C2. Develop contingency plans for implementing the new Raynar grievance policy.
NOTE: Answer using the table below. Refer to page 47-50 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Risk Impact Likelihood Contingency action(s)
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C3. Outline the skills and knowledge needed by Raynar’s management and employees to effectively implement the grievance policy and its related contingency plans.
NOTE: Refer to page 36-39 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
C4. You now need to prepare an email to managers and supervisors at Raynar about the new grievance policy and plan. Ensure your email:
• Explain the reasons why the grievance policy is being implemented and what it means to managers and supervisors in their role at Raynar
• Assure the managers and supervisors that their input is valuable, and give them the opportunity to provide comments and feedback
• Uses positive language while making it clear that following the new grievance policy is part of Raynar’s obligations under WHS legislation and that it will help people in their roles.
NOTE: Refer to pages 51-52 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here
C5. Prepare copy (written text) for a fact sheet that you will use as handout during training to explain the importance of good employee relations. Ensure the fact sheet copy outlines:
• Key features of industrial relations legislation and regulations relating to Raynar Fabrications
• Key features of enterprise and workplace bargaining processes
• Key features of relevant entities within the industrial relations system, including courts, tribunals, trade unions and employer bodies and how they work together
• Key sources of expert industrial relations advice
• Key features of relevant organisational policies and procedures
• An outline of the process to be used for addressing grievances and conflict under the new grievance policy
NOTE: Refer to pages 25-31, 66-67, 81-84 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 100-200 words.
Write your answer here
C6. You now need to train staff at Raynar Fabrications on conflict management techniques. Set up a meeting with:
• You, acting as a HR Manager at OzMarket Consulting
• A relevant staff member at Raynar Fabrications, as role played by another student in your unit.
Use the meeting to:
• Give a description of conflict management
• Explain why conflict management is necessary
• Provide training in two conflict management techniques
• Seek feedback on the new grievance policy to determine if its meeting its intended outcomes
After the meeting, record notes on how your training went. Also record the feedback received and assess if the new employee relations policy is meeting its intended outcomes.
NOTE: Refer to pages 25-31, 66-67, 81-84 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Meeting notes:
Write your answer here
4. Student Self Checklist
A. Student Self Checklist for Tasks A – C
Candidate name:
Unit of Competency: BSBWRK520 Manage employee relations
Instructions:
Place a tick ‘? ’ in the Yes (“Y”) column for each question you have completed all parts for.
Task A – Manage Conflict
Did you: Y
?
A1: Create a procedure with at least five (5) steps for resolving the conflict situation at Raynar Fabrication?
A2: Complete the provided conflict resolution form, with reference to the conflict between Tony, the staff member and the foreman at Raynar?
A3: Set up a meeting with:
• You, acting as the Human Resources Manager at OzMarket Consulting?
• Tony, as role played by another student in your unit?
Use the meeting to discuss Tony’s grievance and negotiate a path through the problem:
• Find out as much as you can about the sources of the conflict from Tony’s perspective?
• Advocate Raynar’s position in the conflict?
• Obtain Tony’s agreement to return to work on suitable duties immediately?
After the meeting:
1. Record notes of what was discussed during the meeting?
2. Create a memo addressed to management and the foreman in question outlining the results of the meeting, the agreements made and what they are to do to implement the agreement?
A4: Read the scenario provided in the question? Describe how you will respond in this scenario, including:
• What remedial action you will take?
• Who you will report the non-compliance to and how you will report it?
• What recommendations you will give to Raynar on how to handle the situation?
Task B – Develop employee and industrial relations policies and plans
Did you: Y
?
B1: Review the information on Raynar Fabrication’s strategic and operational plans? Identify the company’s organisational objectives, then describe its long-term employee relations?
B2: Analyse Raynar Fabrication’s existing employee relations performance by conducting a SWOT analysis?
B3: From the SWOT analysis you conducted in the previous question (Part B, Question 2), select two or more options Raynar Fabrication has to improve its employee relations? For each option conduct a cost-risk-benefit analysis which outlines:
• Option – describe the opportunity?
• Cost – identify costs involved in implementing each option?
• Risk – describe the risks involved in implementing each option?
• Benefit – describe the possible benefits of each of each option?
• F/MF/NF – assess how feasible the idea is: Feasible (F); Maybe feasible (MF); OR Not feasible (NF)?
B4: Set up a meeting with:
• You, role playing being Human Resources Manager at OzMarket Consulting?
• The HR Coordinator, as role played by another student in your unit?
Use the meeting to:
• Collaborate on developing the grievance policy?
• Discuss and reach an agreement as to what should be included in the grievance policy, the style of the grievance policy and the format of the grievance policy?
After the meeting, prepare a summary that could be emailed to Janice outlining:
• What was discussed during the meeting?
• What should be included in the grievance policy?
• The recommended style and format for the grievance policy?
B5: Develop a greivance policy for Raynar Fabrication?
Task C – Implement employee relations policies and plans
Did you: Y
?
C1: Develop an implementation plan for the new Raynar grievance policy, ensuring your plan includes at least four actions?
C2: Develop contingency plans for implementing the new Raynar grievance policy, using the table provided?
C3: Outline the skills and knowledge needed by Raynar’s management and employees to effectively implement the grievance policy and its related contingency plans?
C4: Prepare an email to managers and supervisors at Raynar about the new grievance policy and plan, ensuring it:
• Explain the reasons why the grievance policy is being implemented and what it means to managers and supervisors in their role at Raynar?
• Assure the managers and supervisors that their input is valuable and give them the opportunity to provide comments and feedback?
• Uses positive language while making it clear that following the new grievance policy is part of Raynar’s obligations under WHS legislation and that it will help people in their roles?
C5: Prepare copy (written text) for a fact sheet that you will use as handout during training to explain the importance of good employee relations? Ensure the fact sheet copy outlines:
• Key features of industrial relations legislation and regulations relating to Raynar Fabrications?
• Key features of enterprise and workplace bargaining processes?
• Key features of relevant entities within the industrial relations system, including courts, tribunals, trade unions and employer bodies and how they work together?
• Key sources of expert industrial relations advice?
• Key features of relevant organisational policies and procedures?
• An outline of the process to be used for addressing grievances and conflict under the new grievance policy?
C6: Set up a meeting with:
• You, acting as a HR Manager at OzMarket Consulting?
• A relevant staff member at Raynar Fabrications, as role played by another student in your unit?
Use the meeting to:
• Give a description of conflict management?
• Explain why conflict management is necessary?
• Provide training in two conflict management techniques?
• Seek feedback on the new grievance policy to determine if its meeting its intended outcomes?
After the meeting, record notes on how your training went? Also record the feedback received and assess if the new employee relations policy is meeting its intended outcomes?
MS Access 2013 Exam Requirements – (Example: Buying a Vehicle)
Grading: 100 Points (Exam 2: MS Access 2013 Exam)
There are 2 Parts for this Exam. Part 1 is 40 points, Part 2 is 45 points, and the 3 website links are 15 points. You should complete MS Access 2013 Tutorial A-D Assignments in your textbook BEFORE you begin this exam. You can choose a different topic for this Exam (i.e. Electronics, Clothes, Shoes, Grocery Store, Airline, Furniture, or just about anything that works for you).
For MS Access 2013 Exam – Part 1 & 2, first you will need tosearch the Internet for information, thencreate a MS Word documentand provide brief responses about setting up database fields and using features in MS Access 2013 for the scenario below.
Note: Type your first and last name at the top of yourMS Word document.Marginsshould be 1”(top, bottom, left, right)and Part 1, Part 2& Web site links should fit on one page only!
Buying a New (or Used) Vehicle (or any other topic that you choose)In the near future you would like to buy a new or used vehicle. Use a search engine (such as Google.com) to search the Internet and find vehicles on at least three different Web sites. Think about how you could use MS Access 2013 to set up vehicle information in your own database and then use various database features.
Note: Copy andpaste the 3 different Web site links(from the address bar where you found your information) to the end of your MS Word document.
Part 1 – List TEN Field names that you could include in your databaseand provide examples of each, based upon the information you found about vehicles on the Internet (Example: Price, Year, Color, MPG, Engine, Transmission, and options such as Power Windows, Sunroof, etc.). Define the appropriate Data Type (Text, Number, Date/Time, etc. – see pg. AC 7 in MS Office Access 2013 Illustrated Introductory textbook)for each field. Specify the Field Length(Number of Characters)for each field.
Part 2 – Describe how you could use each of the following MS Access 2013 featureswithyour database: Queriesto create a query, Formsto create a simple form, and Reportsto create a simple report. For Part 2, there should be 3 paragraphswith a minimumof 3 sentences per paragraph about how you will use these features in a MS Access database. You must use specific fields and examples that you provided in Part 1 (above).
Important: You do not need to create a MS Access 2013 database for this Exam!You must use MS Word 2013 for all of your responses to Part 1, Part 2, and Web Sites Links An example is provided – see Sample – MS Access 2013 Exam – Buying a Wedding Cake
Please just use the information to complete the excel spread sheet in the attachmen.
Overview: In this milestone, you will move through the first four steps of Final Project I by creating the monthly journal entries and general ledger accounts in your accounting workbook. The monthly journal entries are how businesses input financial activities into their accounting systems. The values from these entries are posted to the general ledger.
Prompt: Your dog, Peyton, has severe allergies and cannot have the usual store-bought dog treats. You have been making homemade treats for him that are allnatural and hypoallergenic. Over the past year, you have been making and selling these treats out of your home, and you have been quite successful. You now have an opportunity to open your own dog treat bakery. You have decided on a corporate form of business and have named your company “Peyton Approved.”
To complete Milestone One, use accepted accounting principles to follow and record your business transactions for a three-month period. You will find the provided data for your workbook in the appendix at the end of this document. The data have been separated from the prompt so that you can more easily view the full scope of the assignment. Links have been provided to help you locate the information you need as you move through each step.
Specifically, the following critical elements must be addressed:
I. Record financial data that accurately captures business transactions according to accepted accounting principles. A. Step One: Complete the “July Journal Entries” tab in your workbook using the Step One data in the appendix. B. Step Two: Complete the “August Journal Entries” tab in your workbook using the Step Two data in the appendix. C. Step Three: Complete the “September Journal Entries” tab in your workbook using the Step Three data and updated scenario information in the appendix. Note that there was an additional line of products added this month, so you must first complete the “Inventory Valuation” tab in your workbook and then copy the journal entries from the inventory evaluation page into your journal for this month to ensure the impact of merchandising is reflected in your reporting.
The following critical element is not graded:
D. Step Four: Transfer posted entries to T accounts.
Rubric Guidelines for Submission: Your completed accounting workbook should have all tabs fully and accurately populated in the provided Excel template.
Critical Elements Evident (100%) Not Evident (0%) Value Record Financial Data: Step One Completes the “July Journal Entries” tab Does not complete the “July Journal Entries” tab 33.33 Record Financial Data: Step Two Completes the “August Journal Entries” tab Does not complete the “August Journal Entries” tab 33.33
Record Financial Data: Step Three Completes the “September Journal Entries” tab Does not complete the “September Journal Entries” tab
33.34
Total 100%
Appendix: Workbook Data for Milestone One
Step One Data (Click on the link to return to the prompt.)
The following events occur in July, 2018:
July 1: You take $10,000 from your personal savings account and buy common stock in Peyton Approved.
July 1: Purchase $6,500 in baking supplies from vendor, on account.
July 3: Your parents lend the company $10,000 cash in exchange for a two-year, 6% note payable. Interest and the principal are repayable at maturity.
July 7: Enter into a lease agreement for bakery space. The agreement is for 1 year. The rent is $1,500 per month, and the last month’s rent payment of $1,500 is required at time of lease agreement. The payment was made in cash. Lease period is effective July 1, 2018, through June 30, 2019.
July 10: Pay $375 to the county for a business license.
July 11: Purchase a cash register for $250 (deemed to be not material enough to qualify as depreciable equipment—use misc. exp.).
July 13: You have baking equipment, including an oven and mixer, which you have been using for your home-based business and will now start using in the bakery. You estimate that the equipment is currently worth $6,000, and you transfer the equipment into the business in exchange for additional common stock. The equipment has a 5-year useful life.
July 13: Pay $200 for business cards/flyers/posters/ads to use for advertising.
July 14: Pay $300 for office supplies.
July 15: Hire part-time helper to be paid $12 per hour. Pay periods are the 1st through the 15th and 16th through the end of the month, with paydays being the 20th for the first pay period and the 5th of the following month for the second pay period. (No entry is required on this date; it is here for informational purposes only.)
July 30: Received telephone bill for July in amount of $75. Payment is due on August 10.
July 31: Pay $2,400 for a 12-month insurance policy. Policy effective dates are August 1, 2018, through July 31, 2019.
July 31: Accrue wages earned for employee for period of 16th through 31st of July (Wage calculations table provided below).
July 31: Total July bakery sales were $15,000. $5,000 of these sales are on accounts receivable.
Step Two Data (Click on the link to return to the prompt.)
The following events occur in August, 2018:
August 5: Paid employee for period ending 7/31.
August 8: Receive payments from customers towards accounts receivable in amount of $3,800.
August 10: Paid July telephone bill.
August 15: Purchase additional baking supplies in amount of $5,000 from vendor, on account.
August 15: Accrue wages earned for employee from period of 1st through 15th of August (Wage calculations table provided below).
August 15: Pay rent on bakery space.
August 18: Receive payments from customers towards accounts receivable in amount of $3,000.
August 20: Paid $8,500 toward baking supplies vendor payable.
August 20: Pay employee for period ending 8/15.
August 22: $300 in office supplies purchased.
August 31: Received telephone bill for August in amount of $75. Payment is due on September 10.
August 31: Accrue wages earned for employee for period of August 16th through August 31st (Wage calculations table provided below).
August 31: August bakery sales total $20,000. $7,500 of this total is on accounts receivable.
Step Three (Click on the link to return to the prompt.)
Updated Scenario: Many customers have been asking for more hypoallergenic products, so in September you start carrying a line of hypoallergenic shampoos on a trial basis. The following information relates to the purchase and sales of the shampoo:
You use the perpetual inventory method. Although you could use the following valuation methods —FIFO, LIFO, or weighted average, you choose to use the FIFO method. Data: The following events occur in September, 2018:
September 1: Paid dividends to self in amount of $10,000.
September 5: Pay employee for period ending 8/31.
September 7: Purchase merchandise for resale. See “Inventory Valuation” tab for details.
September 8: Receive payments from customers toward accounts receivable in amount of $4,000.
September 10: Pay August telephone bill.
September 11: Purchase baking supplies in amount of $7,000 from vendor on account.
September 13: Paid on supplies vendor account in amount of $5,000.
September 15: Accrue employee wages for period of September 1 through September 15.
September 15: Pay rent on bakery space: $1,500.
September 15: Record merchandise sales transaction. See “Inventory Valuation” tab for details.
September 15: Record impact of sales transaction on COGS and the inventory asset. See “Inventory Valuation” tab for details.
September 20: Pay employee for period ending 9/15.
September 20: Purchase merchandise inventory for resale to customers. See “Inventory Valuation” tab for details.
September 24: Record sales of merchandise to customers. See “Inventory Valuation” tab for details.
September 24: Record impact of sales transaction on COGS and the inventory asset. See “Inventory Valuation” tab for details.
September 30: Purchase merchandise inventory for resale to customers. See “Inventory Valuation” tab for details.
September 30: Accrue employee wages for period of September 16th through September 30th
September 30: Total September bakery sales are $20,000. $6,000 of these sales are on accounts receivable.
Wage calculation data:
Month Hours Rate Pay 31 Jul. 10 12 120 15 Aug. 40 12 480 31 Aug. 35 12 420 15 Sep. 38 12 456 30 Sep. 40 12 480
The following programmatic competencies:
3.1: Use financial statements in order to evaluate the efficiency and effectiveness of an organization.
5.3: Evaluate budgeting and accounting reports to determine the financial strength of an organization or financial proposal.
The purpose of this assignment is to analyze an annual SEC report in order to evaluate the financial strength, efficiency, and effectiveness of an organization. Visit the Company Filings search page of the U.S. Securities and Exchange Commission’s EDGAR database website (SEC.gov), located in the Topic Materials. Search publicly traded companies and choose one to use for this project. Submit your selected company to the instructor for approval. Locate the company’s most recent annual report (10K) and download it.
Read and analyze the “Management Discussions and Analysis of Financial Condition and Results of Operations” and “Financial Statements and Supplementary Data” sections of your selected company’s annual report. Based on the information found, calculate the relevant ratios and write a 500-750 word analysis providing an assessment of the following with a determination of whether your company of choice is favorable or unfavorable:
Conclude with an evaluation of the overall financial strength, efficiency, and effectiveness of the organization based on your findings.
civil engineering
a bamboo reinforced concrete beam was made in a lab an I’m supposed to answer these questions:
How did the workability vary from your group’s plain concrete results and explain why
How did your cube compressive strength vary from your other group’s results and suggest why
How did the compressive stress in the concrete at failure in flexure compare to the cube compressive strength? What does this imply?
List five ways in which the load which this beam carries could be improved
Results can be found here (group 2- shredded rubber concrete):