For much of the nation’s history the debates are around immigration and immigrants centrally point at the issue of identity–who is considered an American and how is not, and by extension, who belongs here and who does not. California has played an important role in these debates throughout its history. For this first activity on the history of Immigration we will look at two different historical eras and the narratives and immigration policies relating to Asian-American experience. More specifically, through this history we will learn about the systematic process of “othering” and “belonging”. Definition of othering from MacMillan dictionary:
“treating people from another group as essentially different from and generally inferior to the group you belong to”
Step 1: Matching Activity
Step 2: Synthesis Questions
Having completed the matching activity in step 1, Answer the following three questions:
For each of your groupings, describe the image the narratives slides were trying convey about Asian & Asian Americans? In your response, include an example of a policy that may have used this narrative as justification.
Look back at the context slide for each grouping: Explain the dominant groups self-interest(s) that might explain what shaped the narratives and policies for each era.
As you can see the views regarding the racial characteristics of Asian and Asian Americans in the narrative slides change from one era to the next. What does this reveal to you regarding the social construction of race?
How does each set of narratives ultimately “other” Asian and Asian Americans in their respective eraHs?
Covid19 has affected many economies around the world and has interrupted the global trade. You are required to conduct research on the impact of Covid19 on the UK’s economy and the economic policies undertaken by the UK government as well as the Central Bank to in response to the threat of the pandemic on the UK’s economy. This task addresses LOs 2 and 3. LENGTH REQUIRED 2000 word-count. Please note the following when completing your written assignment:
Writing: Written in English in an appropriate business/academic style
Focus: Focus only on the tasks set in the assignment.
Document format: Essay
Ensure a clear title, course, and name or ID number is on a cover sheet and a bibliography using Harvard referencing throughout is also provided.
Research: Research should use reliable and relevant sources of information e.g. academic books and journals that have been peer reviewed. The research should be extensive. The use of a range of information sources is expected – academic books, peer reviewed journal articles, professional articles, press releases and newspaper articles, reliable statistics, company annual reports and other company information. All referencing should be in Harvard style
Based on what you read in Takaki, Chapter 16, and the other course materials (website & video) from this week: How did immigration policies change in 1965? How did those policy changes affect immigration trends and patterns overall? Who were some of the post-1965 immigrants? Where did they come from and why? Summarize and reflect on what you read. Write approximately one full paragraph in response.
Provide an overview of the criminological theory you selected. Include the main tenets and propositions in your overview.
Describe how this theory explains the occurrence of crime.
Include biological, psychological, social, and structural variables.
Provide three crime reduction strategies or policies that are based on the theory that you selected. These may be existing strategies or policies, or ones that you create.
Analyze how each crime reduction strategy or policy is based on the theory that you selected. Identify which theoretical tenet each crime reduction strategy or policy is based on.
Summarize your presentation by explaining which types of crimes each of your strategies or policies will most likely impact and how they might contribute to social change.
three scholarly resources that focus on a criminological theory. Select one criminological theory to use in your presentation
Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
Writing services provided by experts- Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, research proposals. Provide three crime reduction strategies or policies that are based on the theory that you selected.
Textbook: Title:Security Policies and Implementation Issues
The course examines controls over personnel, hardware, software, and systems. It also covers possible abuse channels and proper countermeasures.
Identify the appropriate security measures and controls for creating a more secure workspace, including policy and procedure development and compliance with laws and regulations.
Recognize the activities involved in securing the operations of an enterprise and identify the technologies used to maintain network and resource availability.
Recognize key reconnaissance attack methods and identify different types of administrative management and media storage control.
Provide a reflection of at least 500 words (or 2 pages double spaced) of how the knowledge, skills, or theories of this course have been applied or could be applied, in a practical manner to your current work environment. If you are not currently working, share times when you have or could observe these theories and knowledge could be applied to an employment opportunity in your field of study.
Requirements:
Provide a 500 word (or 2 pages double spaced) minimum reflection.
Use of proper APA formatting and citations. If supporting evidence from outside resources is used those must be properly cited.
Share a personal connection that identifies specific knowledge and theories from this course
Timely Delivery– primewritersbay.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
Writing services provided by experts- Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, research proposals. Security Policies and Implementation Issues
– 4 strategically relevant HR Policies and activities that Siemens has instituted to help human resource management contribute to achieving Siemens’ strategic goals.
Answer the following regarding Strategic Goals:
What overall goals does Siemens want to achieve?
What must Siemens do operationally to achieve its goals?
What employee attitudes and behaviors will produce these operational outcomes?
Include one peer-reviewed source with in text citation
Original and non-plagiarized custom papers. Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
Timely Delivery. capitalessaywriting.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction. Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
Privacy and safety. It’s secure to place an order at capitalessaywriting.com We won’t reveal your private information to anyone else.
Writing services provided by experts. Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy our bonus services. You can make a free inquiry before placing and your order and paying this way, you know just how much you will pay. A verdict was rendered against three parent chaperones. How was the third parent included in the case?
Premium papers. We provide the highest quality papers in the writing industry. Our company only employs specialized professional writers who take pride in satisfying the needs of our huge client base by offering them premium writing services 4 strategically relevant HR Policies and activities that Siemens has instituted to help human resource management contribute to achieving Siemens’ strategic goals
please read the case study and apply the case fact into the questions asked in the analysis document. PESTEL analysis template Political ? ? ? ? Economic ? ? ? ? Social ? ? ? ? Technological ? ? ? ? Environmental ? ? ? ? Legal ? ? ? ? A PESTEL analysis focuses on the external environments in which a business operates. You should be able to describe the potential impact(s) that each identified factor may have on the business now and in the future. Analysis should focus on the factors that are most likely to change and the factors that are likely to have the greatest impact on the business. • Political – Existing or potential government policies; and ways in which government does, or is likely to, impact on the business. • Economic – Key economic factors that impact on the business. • Social – Demographic characteristics, societal norms or trends and applicable attitudes and values. • Technological – Technological changes, innovations or advancements, and cross industry/market adoption or adaption. • Environmental – Environmental factors or changes that may impact on the business. • Legal – Existing legislation that impacts on the business. Potential changes to legislation are considered to be political factors as governments drive changes in legislation through policies. For the factors listed above, consider which factors are most likely to change and their impacts on the business. Swot analysis template S Strengths W Weaknesses 1. 2. 3. 1. 2. 3. O Opportunities T Threats 1. 2. 3. 1. 2. 3. Internal perspective – Factors that the business can directly control. They are considered important to its long-term success. Strengths – Internal features of the business that allow it to operate more effectively than its competitors. Consider the following: • What the business does better than its competitors. • The advantages it has over its competitors. • What differentiates it from its competitors. Weaknesses – Internal aspects of the organisation that could be improved. Consider the following: • Whether the business has any features that do not meet the industry standard. • Whether the business can increase performance in any underperforming aspects. • Any features of the business that cause problems or complaints. • What its competitors can do better. External perspective – Factors that the business cannot control. Opportunities – Factors in the business external environment that it can use to its advantage, such as new or changing trends. Consider the following: • Any developments or changes in relevant technologies or markets. • Any changes in relevant government policy or regulations/legislation. • Any major local or global events that may have occurred. • Any potentially new uses of the business’ products and/or services. Threats – Factors in the business external environment that could adversely affect the business or its strategic intent. Examples include inflation, new legislation or a new competitor in the market. Consider the following: • Any obstacles the business might face from external factors. • What the business’ competitors are doing. • Any changes in products, services or technology that could threaten the business. • It is possible for something to be considered as both an opportunity and a threat. Porter’s Five Forces Analysis template
Porter’s Five Forces analysis considers the external environment in which a business operates to determine the intensity of competition that exists within an industry. The higher the overall intensity rating of the various forces, the higher the intensity of competition. The level and source of intensity should have a direct impact on a business’s strategy. • Threat of new entrants – How easy is it for new competitors to enter the industry? Competitors may come from another market (eg overseas) or another industry. Assess the different barriers to entry. • Threat of substitute products or services – Can other products/services be used in place of the products/services the business provides? How similar are the other products in terms of cost, quality and functionality? • Bargaining power of suppliers – In negotiations, who has the greatest influence on the relationship? Who is more dependent on the other? Who has the greater market presence, and are their supplies unique? • Bargaining power of buyers – In negotiations, who has the greater influence on the relationship? Who is more dependent on the other? Who has the greater market presence? • Rivalry amongst existing competitors – How many businesses operate in the market? How fragmented is the market? What is the key basis for competition? How are industry growth levels? What stage of the growth lifecycle is industry currently experiencing? What are the barriers to exiting the market? Value chain analysis template Primary activities Margin Inbound logistics ? ? ? ? Operations ? ? ? ? Outbound logistics ? ? ? ? Marketing and sales ? ? ? ? After-sales services ? ? ? ? Support activities Administrative infrastructure ? ? ? ? Human resources management ? ? ? ? Technology development ? ? ? ? Procurement ? ? ? ? Task 2. 1. Fill in the template by describing 10 different risks in the case study. Include a range of both financial and non-financial risks in your answer. For each risk you need to answer the following questions: o What could be the source or underlying cause of the risk? o Why is this a risk? o What would be the consequences of failing to address the risk? o How can the risk be managed? 2. Update the strategic analysis you completed in Topic 3.1 3. Open your strategic analysis documents. 4. Compare the analysis documents to the risks you identified. o Are there any risks you didn’t initially include in your strategic analysis? o Do you have any new insights that may impact on your strategic analysis? 5. Amend your strategic analysis by adding in any relevant information from your risk identification. Include justification for these changes. Risk identification template Risk Name and description of the risk Source or underlying cause of the risk Explanation of why this is a risk Potential consequence(s) of failing to address the risk Can the risk be managed? If yes, how? 1 2 3 4 5 6 7 8 9 10 TASK 3 Analyse the financial ratios. 1. For each ratio, complete the analysis column. Compare each ratio over time and to the benchmark, referring to the financial statements and the company information. 2. Write a brief analysis for each ratio which includes the following: o How the company compares to benchmark ratios. o The reason why a ratio might differ from a benchmark. o Whether the ratio is considered reasonable. o Ratio trends over time. 3. Update the strategic analysis and risk identification you completed 4. Open the strategic analysis documents and the risk identification document. o Compare these documents to your ratio analysis. Does this provide any new insights that may impact your strategic analysis and identified risks? 5. Amend your strategic analysis and risk identification documents by adding any relevant information from your ratio interpretations. Include justifications for these changes. Interpret ratios template Jun-21 Jun-20 Jun-19 Jun-18 Jun-17 Australia Benchmark US Benchmark Financial ratio analysis Profitability ratios Gross margin 35.09% 34.70% 35.66% 35.99% 35.68% 40.00% 35.00% EBIT Margin 5.86% 3.87% 7.51% 7.43% 7.72% 5.00% 7.50% Return on assets (ROA) 4.80% 3.33% 5.32% 5.00% 5.15% 6.00% 7.00% Return on shareholders equity 4.45% 1.38% 5.51% 4.74% 4.83% 10.00% 12.00% Activity ratios Debtor days 55.21 45.09 47.30 48.27 47.50 45.00 60.00 Inventory days 178.00 148.92 160.42 164.50 195.19 150.00 180.00 Creditor days (based on COGS) 200.19 187.53 211.06 198.24 176.64 90.00 175.00 Working capital days 33.01 6.48 -3.35 14.52 66.05 105.00 65.00 Asset turnover 0.82 0.86 0.71 0.67 0.67 0.75 0.80 Fixed asset turnover 1.39 1.44 1.18 1.13 1.14 1.40 1.40 Liquidity ratios Current ratio 1.35 1.20 1.30 1.34 1.66 1.50 1.25 Quick ratio 0.50 0.44 0.66 0.66 0.91 0.65 0.55 Financing ratios Return on equity (ROE) 4.55% 1.45% 5.64% 4.83% 4.92% 10.00% 12.00% Return on capital employed (ROCE) 7.22% 4.99% 7.61% 6.86% 6.77% 12.00% 15.00% Debt ratio 0.47 0.46 0.39 0.38 0.36 0.50 0.50 Debt-equity ratio 0.88 0.85 0.64 0.60 0.57 0.75 0.75 Interest coverage ratio 5.05 3.51 10.23 8.01 6.73 3.50 4.50 Other ratios Dividend payout 10.00% 10.00% 20.00% 20.00% 20.00% 40.00% 50.00% Return on investment (ROI) 4.66% 2.99% 5.14% 4.85% 4.99% 10.00% 12.00% Operating cash flow ratio 0.05 0.05 0.28 0.34 0.65 0.25 0.25 Operating cash flows to net profit 0.67 2.16 2.68 3.29 5.41 1.20 1.20 Current liability coverage 0.04 0.05 0.26 0.32 0.62 0.20 0.20 Self-generation -$8,650 -$6,148 $4,346 -$4,321 $14,806 positive positive
Original and non-plagiarized custom papers. Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
Timely Delivery. capitalessaywriting.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction. Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
Privacy and safety. It’s secure to place an order at capitalessaywriting.com We won’t reveal your private information to anyone else.
Writing services provided by experts. Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy our bonus services. You can make a free inquiry before placing and your order and paying this way, you know just how much you will pay. A verdict was rendered against three parent chaperones. How was the third parent included in the case?
Premium papers. We provide the highest quality papers in the writing industry. Our company only employs specialized professional writers who take pride in satisfying the needs of our huge client base by offering them premium writing services Political – Existing or potential government policies; and ways in which government does, or is likely to, impact on the business.
CHC50113 Diploma of Early Childhood Education and Care CLUSTER 3 CULTURE AND LEGAL Name:
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
ASSESSMENT OVERVIEW This Student Assessment Booklet includes all your tasks for assessment of CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety; and CHCECE001 Develop cultural competence. Supporting resources You may like to look at the following websites, books and documents for more information about the topics related to this unit: ß Recommended textbook – The Big Picture, 3rd Edition, by Karen Kearns How to submit your assessments When you have completed each assessment task you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you. Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet. Assessment appeals You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
ASSESSMENT PLAN The following outlines the requirements of your final assessment for this topic. You are required to complete all tasks to demonstrate competency for the two units in this topic. AGREEMENT BY THE STUDENT Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment? Do you understand the requirements of this assessment? Do you agree to the way in which you are being assessed? Do you have any special needs or considerations to be made for this assessment? If yes, what are they?
Do you understand your rights to appeal the decisions made in an assessment?
® Yes ® No ® Yes ® No ® Yes ® No ® Yes ® No ® Yes ® No
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1 Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Name: Date of submission: Topic: Legal and ethical requirements Unit: CHCLEG001 Work legally and ethically Assessor to complete Satisfactory/ Was this a re- Not submission? Assessment Task Satisfactory Date Y/N CHCDIV001-CHCECE001 Research project Portfolio CHCECELEG001 Part A – Locate and discuss a number of policies and procedures Part B – Discuss a job role, team roles and employment conditions CHCPRP003 Workplace project Project – personal development plan CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
STUDENT DECLARATION I ____________________________________________ declare that these tasks are my own work. ? None of this work has been completed by any other person. ? I have not cheated or plagiarised the work or colluded with any other student/s. ? I have correctly referenced all resources and reference texts throughout these assessment tasks. ? I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student signature: _____________________________________________________________________ Student name: ________________________________________________________________________
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence.
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
ASSESSMENT TASK : RESEARCH PROJECT TASK SUMMARY: There is one part to this assessment: ß Part C: Cultures in your early education and care service. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? ß Access to textbooks, learning materials and the Internet for research. ß Relevant research materials such as internet, books, magazines etc. ß A person of Aboriginal or Torres Strait Islander background (or someone who has knowledge in this area) to consult with. WHEN DO I DO THIS TASK? ß As a class-based student you will do parts A and B of this task in the classroom or as homework – your assessor will advise you as to which is required. ß All students will do Part C of this task in the workplace. Write in the due date as advised by your assessor: _________________________________ WHAT DO I NEED TO SUBMIT? ß Completed project templates for each part. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not completed all parts of the project satisfactorily you will need to redo those parts of the project and then resubmit the entire assessment. Timeframes for resubmission will be discussed with you when you are given the outcome of this task.
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
PART C – CULTURES IN YOUR EARLY EDUCATION AND CARE SERVICE Complete this part of the assessment in your workplace. You must identify the cultures that are represented in your service and analyse the relationships, curriculum and activities. PROJECT – RESEARCH CULTURAL INFORMATION PART C: CULTURES IN YOUR EARLY EDUCATION AND CARE SERVICE What are the cultural identities of the children in your work placement service? Are there any particular cultures that are important in the history of the area that should be included in the curriculum for your work placement service? What languages, other than English, are spoken by children and/or families at your work placement service? How are home languages respected in the Service?
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
For each of the cultural groups that you have identified, how are these recognised and supported in your Service? How does your service communicate with families and community groups from different cultures to make sure service delivery is appropriate and culturally safe? Suggest one additional practice that your service could put in place to improve cultural diversity in everyday practice. What do I need to hand in for this task? Have I completed this? Part C completed template o
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
ASSESSMENT TASK : PORTFOLIO TASK SUMMARY: You are required to provide a portfolio of your experiences working in a diverse cultural environment. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? ß Access to their workplace including documents, policies and procedures ß Camera or mobile device that can be used as a camera ß Audio or visual recording device ß Portfolio templates (provided). WHEN DO I DO THIS TASK? ß If you’re a classroom-based student you will do this task in the classroom or as homework – your assessor will advise Write in the due date as advised by your assessor: _________________________________ WHAT DO I NEED TO SUBMIT? ß Completed portfolio templates. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not completed all parts of the portfolio satisfactorily you will need to redo those parts of the project and then resubmit the entire assessment. Timeframes for resubmission will be discussed with you when you are given the outcome of this task. INSTRUCTIONS: This portfolio covers a number of areas of work in a diverse cultural environment. The areas are: ß Part A: Promotion of cultural safety ß Part B: Communication with children, families and communities ß Part C: Planning and implementing culturally supportive environments and experiences for children ß Part D: Culturally diverse children ß Part E: Curriculum ß Part F: Observation of daily practice. You will need to gather evidence for this task while you are at work. Make sure you check the portfolio requirements carefully so that you can gather all the information that you need. You have been asked to provide some documents as evidence throughout the portfolio – if there is any reason you cannot provide this evidence, for example due to service confidentiality, make a note of this in your portfolio. In some cases you are asked to provide photographs, video and/or audio evidence. You must make sure that children are not identifiable in any evidence provided unless written permission has been given by the parents/guardian. You may also include other forms of evidence in your portfolio if you wish, for example, copies of policies, photos, videos, program plans etc.
CHCDIV002 & CHCECE001 CHC50113 Diploma of Early Childhood Education & Care
PART A: PROMOTION OF CULTURAL SAFETY Fill in the following table to provide two examples of how you have promoted cultural safety. The first example must be for Aboriginal and/or Torres Strait Islander cultural safety – the second example must be for another culture of your choice. Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. EXAMPLE 1: Aboriginal and/or Torres Strait Islander cultural safety. Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. ß Describe a situation where you have promoted Aboriginal and/or Torres Strait Islander cultural safety, or if you haven’t ® No evidence requested done this yourself, describe a time when you have seen someone else do this. ® Other (please specify) ß How did this situation demonstrate cultural awareness and competence? ß Was this a “one-off” situation, or part of everyday practice? Explain your answer?
ß What are three potential cultural safety issues for Aboriginals and Torres Strait Islander children and families in your Service? ß How could cultural safety for Aboriginals and Torres Strait Islander people be improved in your own work practices? Does this conflict in any way with your own cultural biases?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART A: PROMOTION OF CULTURAL SAFETY Fill in the following table to provide two examples of how you have promoted cultural safety. The first example must be for Aboriginal and/or Torres Strait Islander cultural safety – the second example must be for another culture of your choice. Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. EXAMPLE 2: Culture of student’s choice. Date: //
Details ß What is the culture that you have chosen?
Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. ® No evidence requested ® Other (please specify)
ß Describe the situation where you promoted cultural safety, or if you haven’t done this yourself, describe a time when you have seen someone else do this. ß How did this situation demonstrate cultural awareness and competence?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ß Was this a “one-off” situation, or part of everyday practice? Explain your answer? ß What are three potential cultural safety issues for children and families of this culture in your Service? ß How could cultural safety for people of this culture be improved in your own work practices? Does this conflict in any way with your own cultural biases?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART B: COMMUNICATION WITH CHILDREN, FAMILIES AND COMMUNITIES Fill in the following table to provide two examples of how your service communicates with children, families and communities from different cultures. The first example must be communication with Aboriginal and/or Torres Strait Islander people – the second example must be for another culture, or group of cultures of your choice. Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. EXAMPLE 1: Communicate with Aboriginal and/or Torres Strait Islanders. Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. ß Do your Service policies and procedures give you guidance on how to communicate with Aboriginal and Torres Strait ® Relevant parts of your workplace Islander children, families and community members? Discuss how this is helpful to you and to your Service. communication and/or diversity policy/procedures. ® Other (please specify) ß What are potential communication issues with Aboriginal and Torres Strait Islander people and how may that affect the quality of services provided to children? ß Provide an example of a time when you communicated with an Aboriginal or Torres Strait Islander child (if you have not had the opportunity to do this, answer the question about another staff member’s experience).
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ß Provide an example of a time when you communicated with an Aboriginal or Torres Strait Islander family member from another culture (if you have not had the opportunity to do this, answer the question about another staff member’s experience). ß Provide an example of a time when you communicated with an Aboriginal or Torres Strait Islander community member culture (if you have not had the opportunity to do this, answer the question about another staff member’s experience). Choose one of these conversations and answer the following: ß Which conversation have you chosen? ß How did the communication show respect for cultural differences? ß Name one way that the communication could have been improved to better suit the needs of the child, family member or community member.
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
Attach a copy of the relevant parts of your workplace communication and/or diversity policy/procedures.
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART B: COMMUNICATION WITH CHILDREN, FAMILIES AND COMMUNITIES Fill in the following table to provide two examples of how your service communicates with children, families and communities from different cultures. The first example must be communication with Aboriginal and/or Torres Strait Islander people – the second example must be for other cultures represented in your Service. Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. EXAMPLE 2: Other culture or groups of cultures. Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. ß Do your Service policies and procedures give you guidance on how to communicate with children, families and ® Other (please specify) community members from other cultures? Discuss how this is helpful to you and to your Service. ß What are potential communication issues with the different culture groups in your Service and how may that affect the quality of services provided to children? ß Provide an example of a time when you communicated with a child from another culture (if you have not had the opportunity to do this, answer the question about another staff member’s experience). ß Provide an example of a time when you communicated with a family member from another culture (if you have not had the opportunity to do this, answer the question about another staff member’s experience).
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ß Provide an example of a time when you communicated with a child from another culture (if you have not had the opportunity to do this, answer the question about another staff member’s experience). Choose one of these conversations and answer the following: ß Which conversation have you chosen? ß How did the communication show respect for cultural differences? ß Name one way that the communication could have been improved to better suit the needs of the child, family member or community member. ß Attach a copy of the relevant parts of your workplace communication and/or diversity policy/procedures.
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART C: PLANNING AND IMPLEMENTING CULTURALLY SUPPORTIVE ENVIRONMENTS AND EXPERIENCES FOR CHILDREN Fill in the following table to provide two examples of how you have participated in planning and implementing culturally supporting environments and experiences for children. The first example must be an Aboriginal and/or Torres Strait Islander environment and experience – the second example must relate to another culture. Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. EXAMPLE 1: Aboriginal and/or Torres Strait Islander. Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. Provide an example of an environment that has been set up in your Service that is culturally supportive of the Aboriginal ® copy of the planning, design and and/or Torres Strait Islander community. Take a photo of this environment and attach it here: evaluation of this environment and experience ® Other (please specify) CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
Describe how you have participated in the planning and delivery of an experience that is culturally supportive of the Aboriginal and Torres Strait Islander community: If possible provide photographic, video and/or audio evidence of this experience. Remember you must not identify any children in the evidence unless permission has been granted by the parents. How will this environment and experience benefit the Aboriginal and Torres Strait Islander children at the service? How will this environment and experience benefit non-Aboriginal and Torres Strait Islander children at the service? How is this environment and experience linked to the approved learning framework?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
Where was the information to design this environment and experience obtained from in the Aboriginal and/or Torres Strait Islander community? What resources were obtained – where did these come from? List the outcomes that will be evaluated following the delivery of this environment/experience. How were these developed? How will Aboriginal and/or Torres Strait Islanders be involved in the evaluation? If an evaluation has already been completed, what was the result of the evaluation?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART C: PLANNING AND IMPLEMENTING CULTURALLY SUPPORTIVE ENVIRONMENTS AND EXPERIENCES FOR CHILDREN Fill in the following table to provide two examples of how you have participated in planning and implementing culturally supporting environments and experiences for children. The first example must be an Aboriginal and/or Torres Strait Islander environment and experience – the second example must relate to another culture. Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. EXAMPLE 2: other cultural environment and experience. Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. Provide an example of an environment that has been set up in your Service that is culturally supportive of a particular culture ® copy of the planning, design in your care Service. Take a photo of this environment and attach it here: and evaluation of this environment and experience ® Other (please specify) CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
Describe how you have participated in the planning and delivery of a culturally supporting experience. If possible provide photographic, video and/or audio evidence of this experience. Remember you must not identify any children in the evidence unless written permission has been received from the parents. How will this environment and experience benefit children of this culture at the service? How will this environment and experience benefit children from other cultures at the service? How is this environment and experience linked to the approved learning framework?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
Where was the information to design this environment and experience obtained from in the community? What resources were obtained – where did these come from? List the outcomes that will be evaluated following delivery of this environment/experience. How were these developed? How will suitable people from the relevant culture be involved in the evaluation? If an evaluation has already been completed, what was the result of the evaluation?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART D: CULTURALLY DIVERSE CHILDREN For this part of the portfolio you should observe two children from your workplace. Do not identify these children – refer to them as CHILD 1 and CHILD 2. Both children should be from two different cultures. Fill in the information in the following table Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. CHILD 1: Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. ß Talk to CHILD 1 about their culture. What are the child’s perceptions of their culture, heritage and traditions? ® Copy of workplace policies and procedures relating to inclusion. ® Other (please specify) ß What have you observed about the relationships this child has made with children and adults at the Service? What support is given to the child to develop secure, respectful relationships? ß What support is given to this child to recognise his/her cultural practices?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ß Are there any activities or experiences in place that support this child’s culture? Describe. –How have these activities and experiences benefited CHILD 1? –How have these activities and experiences broadened the experience of other children in the service? ß What is the home language of this child? If this is not English, how has his/her language been recognised in the Service. ß Has the child’s family been able to provide any information about their culture to the Service?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ß Does the child have any needs for additional support because of their culture? ß If you were to work with this child on a long term basis – what steps would you put in place to help him/her to develop their identity and connect with their world? ß If you were to work with this child on a long term basis – what support would you get from peers or others to support his/her specific cultural needs? ß Locate your workplace policies and procedures that deal with inclusion. What do they say about supporting all children to participate in programs and activities? ß Attach a copy of the relevant policies and procedures if you are able to.
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART D: CULTURALLY DIVERSE CHILDREN For this part of the portfolio you should observe two children from your workplace. Do not identify these children – refer to them as CHILD 1 and CHILD 2. Both children should be from two different cultures. Fill in the information in the following table Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. CHILD 2: Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. ß Talk to CHILD 2 about their culture. What are the child’s perceptions of their culture, heritage and traditions? ® Other (please specify) ß What have you observed about the relationships this child has made with children and adults at the Service? What support is given to the child to develop secure, respectful relationships? ß What support is given to this child to recognise his/her cultural practices?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ß Are there any activities or experiences in place that support this child’s culture? Describe. –How have these activities and experiences benefited CHILD 2? –How have these activities and experiences broadened the experience of other children in the service? ß What is the home language of this child? If this is not English, how has his/her language been recognised in the Service. ß Has the child’s family been able to provide any information about their culture to the Service? ß Does the child have any needs for additional support because of their culture?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ß If you were to work with this child on a long term basis – what steps would you put in place to help him/her to develop their identity and connect with their world? ß If you were to work with this child on a long term basis – what support would you get from peers or others to support his/her specific cultural needs? ß Locate your workplace policies and procedures that deal with inclusion. What do they say about supporting all children to participate in programs and activities?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART E: CURRICULUM Obtain a copy of the current curriculum for the children that you are working with and fill in the information in the following table Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. ß Does the curriculum develop cultural competency? How? ® No evidence requested ® Other (please specify) ß Describe one group activity that is designed to support children to work and play together and to solve problems. ß Suggest one change to the curriculum that would improve cultural competency outcomes for children.
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
PART F: OBSERVATION OF DAILY PRACTICE Observe the daily practice of yourself and other workers and write down at least ten examples of diversity and inclusion that you observe. You should not identify individual people (except yourself) in this portfolio item. Ask someone from the workplace who saw you do this to confirm the details you have given in the Third Party Confirmation section. Attach any supporting evidence. Date: // Details Tick box to confirm that you have included the required evidence. List any further evidence that you wish to include. Diversity and inclusion practices – self ® No evidence requested ® Other (please specify)
1. 2.
2.
3.
3.
4.
4.
5.
5.
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
6. 7. 8. 9. 10
6. 7. 8. 9. 10
Reflect on your practice that you have listed above. What improvements could you make to improve your practice?
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
THIRD PARTY CONFIRMATION Please confirm the student’s account of this situation by signing here. By signing this section you agree you saw the student completing above. Was work done in line with workplace policies and procedures and the National Quality Framework? Name: ________________ Signature: _____________ Position; ______________ Date: _________________
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ASSESSMENT TASK : OBSERVATON
TASK SUMMARY: There are two parts to this assessment: ß Part A: You are required to locate and discuss a number of workplace policies and procedures ß Part B: You are required to discuss a job role, team roles and employment conditions. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? ß Access to the workplace ß Access to workplace policies and procedures ß Job description. WHEN DO I DO THIS TASK? ß If you’re a workplace-based student you will do this task in your workplace during a visit by your assessor ß If you’re a classroom-based student you will do this task during a work placement visit by your assessor Write in the due date as advised by your assessor: _________________________________ WHAT DO I NEED TO SUBMIT? ß You do not need to submit anything for this task. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not completed both parts of the task completely and satisfactorily, the details of resubmission will be discussed with you. You will only need to redo the parts of the task that are incorrect; however you will need to resubmit the entire assessment. INSTRUCTIONS: Before commencing this assessment, talk to your supervisor about the policies and procedures included in Part A so that you understand their contents and know how to access them. Also ask your supervisor about the procedures in your workplace for developing, implementing and reviewing policies and procedures. Talk to your supervisor about the job role of an educator in your service and make sure you are able to locate a suitable job description (see instructions for Part B). You will also need to understand the team structure in your service so make sure you talk to your supervisor about this. Find out about the award or enterprise bargaining agreement (EBA) that educators are employed under.
CHCLEG001 Work legally and ethically CHC50113 Diploma of Early Childhood Education & Care
PART A: LOCATE AND DISCUSS A NUMBER OF WORKPLACE POLICIES AND PROCEDURES For this task you must locate the following policies, procedures and codes at your service: ß Privacy and confidentiality ß Access and equity ß Reporting of abuse ß Code of ethics. ß Complaints procedure. You will discuss each policy and procedure with your assessor and they will ask you questions. Your assessor will ask how each policy and procedure relates to the work you have been doing, or how it relates to the work you have seen others do. You will also be asked about the procedure for development, implementation and review of procedures. Make sure you answer all of their questions to the best of your ability. Your assessor will be looking to see that you: ß Locate and interpret various workplace documents ß Interpret legal and ethical requirements of workplace documents ß Interpret workplace documents (policies, procedures and job description) ß Recognise unethical conduct and report to appropriate person ß Describe process for development of workplace policies and procedures. PART B: DISCUSS A JOB ROLE, TEAM ROLES AND EMPLOYMENT CONDITIONS For this part of the task you will need to access and discuss a job description. Your assessor will ask you questions about the roles and responsibilities of the individual position in the job description as well as that of the team. The assessor will also ask about your industrial award or enterprise bargaining agreement. If you are a class-based student, you should locate a job description for an educator’s position. If you are a work-based student, you should locate the job description for your own position. Your assessor will be looking to see that you: ß Locate and interpret workplace documents ß Identify roles and legal and ethical responsibilities of individual position and team, including duty of care. ß Demonstrate knowledge of industrial award/EBA and conditions of employment. ß Identify work role boundaries. CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ASSESSMENT TASK : PROJECT TASK SUMMARY: For this task you are required to identify and communicate two work practice improvements that will assist in meeting workplace legal and ethical requirements more effectively. You will need to develop a draft policy for one of the improvements. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? ß Access to workplace policies and procedures ß A computer with access to the Internet and email software ß How to Develop and Update Policies Successfully (without the stress), (2012) PSC National Alliance http://server05.calyx.net.au:8080/psca-ds/bitstream/handle/123456789/171/how%20to%20series%20 Policies WEB.pdf?sequence=1 WHEN DO I DO THIS TASK? ß If you’re a workplace-based student you will do this task in your workplace ß If you’re a classroom-based student you will do this task during your work placement Write in the due date as advised by your assessor: _________________________________ WHAT DO I NEED TO SUBMIT? ß Email to your supervisor. ß Your draft policy. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not completed the task completely and satisfactorily, the details of resubmission will be discussed with you. You will only need to redo the parts of the task that are incorrect; however you will need to resubmit the entire assessment. INSTRUCTIONS:
Identify two improvements that would help your workplace to better meet its legal and ethical requirements. You may choose any types of work practices for this task. Some examples include such things as: ß Maintaining privacy and confidentiality ß Work health and safety ß Induction for new staff ß Staff/children ratios ß Food safety ß Complaints procedure.
Now you need to write an email to your supervisor and at least one other work colleague that proposes your two suggestions for improvement. CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
You may use the email template below, or create a format of your own. Your email must be written in a professional manner and must include the following information: ß Your description of the improvements ß The reasons you are suggesting each improvement, including the legal and ethical requirements ß Identification of any potential or actual breaches of legislation or ethical issues ß How each improvement will help staff to meet legal and ethical requirements ß Current potential or actual breaches of legislation or ethical requirements ß Attach any documents you have designed or redesigned (for example, a revised checklist, revised procedure, poster, work flow chart and so on) if appropriate. You can write your suggestions in dot point form if you wish. Send your email to your assessor.
Your supervisor has agreed with your proposals and has asked you to draft the revised policy so that the improvement can be implemented. Consultation has already occurred with educators, management and families. You are now to draft the policy to incorporate one of the improvements you have identified. Use the template on the following page to draft the policy. CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
Policy template Name of policy: Policy objective: Policy: (detail the procedures and how the policy will be implemented) Links to NQF Regulations or other relevant legislation Sources: (include any sources used as reference) Review arrangement
Version control
Version number Action
Date
CHCECE004-Promote and provide healthy food and drinks CHC50113-Diploma of Early Childhood Education and care
ASSESSMENT TASK : WORKPLACE PROJECT TASK SUMMARY: There are two parts in this task. ß Part A requires you to reflect on feedback from a parent ß Part B requires you to seek and share feedback with peers/supervisor. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? ß Reflection of parent feedback ß Two peers with which to share and seek feedback (and/or your supervisor). ß Self-reflection evaluation form (provided). WHEN DO I DO THIS TASK? ß If you’re a classroom-based student you will do this task during your work placement. ß Write in the due date as advised by your assessor: _____________________________ WHAT DO I NEED TO SUBMIT? ß Answers to questions ß A completed and signed self-evaluation form. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor identifies that you have not completed all parts of your template or have provided insufficient answers, they will give you feedback and talk to you about resubmission. INSTRUCTIONS: Read and complete Part A and then Part B of this task.
PART A: PARENT FEEDBACK REFLECTION Think of a time a parent has given you feedback positive or negative (if applicable) What was the feedback given? Did you need t make any adjustments or improvements of your own? If yes, how?
Is there any further formal or informal training that you could do in the future to enhance your skills and knowledge. What advice can your supervisor/peers give about how to access suitable training? Other comments made during feedback meeting Student’s signature Date: What do I need to hand in for this task? Have I completed this? Two completed parent feedback forms o
ASSESSMENT TASK : PROJECT – PERSONAL DEVELOPMENT PLAN TASK SUMMARY: You are required to develop a personal development plan using the feedback that was received in Assessment Task 3. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? ß Access to a computer (if you prefer type out your answers) ß Access to the Internet (for conducting online research) ß Feedback received from Assessment Task 3. ß Personal development plan (provided). WHEN DO I DO THIS TASK? ß If you’re a classroom-based student you will do this task during your work placement. ß Write in the due date as advised by your assessor: _____________________________ WHAT DO I NEED TO SUBMIT? ß A completed personal development plan. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor identifies that you have not completed all parts of your plan or have provided insufficient responses, they will give you feedback and talk to you about resubmission. INSTRUCTIONS: This task should be completed after you have performed Assessment Task 3 in collaboration with other peers and/or a participating supervisor. You will need to complete a personal development plan that outlines and focuses on your personal and professional goals, specify a realistic timeframe for achieving these goals and methods to measure progress and performance. Note: A personal development plan template has been provided for you to complete. What do I need to hand in for this task? Have I completed this? Your completed personal development plan o
Unit CHCPRP003 Reflect on and improve own professional practice Date plan developed Name
Date plan reviewed
Plan objective (include at least two objectives for this plan): What are your goals for this personal development plan? (Make sure your goal is specific, measurable, achievable, realistic and time-bound.)
PERSONAL DEVELOPMENT PLAN Section A: Reflection Description of my experiences so far in the field of early childhood education. (Write approximately 100 words.)
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
PERSONAL DEVELOPMENT PLAN Have I achieved what I want to achieve so far? Provide examples to support your response. (Write approximately 100 words.)
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
PERSONAL DEVELOPMENT PLAN What were the main messages in the feedback I received from parents, my supervisor and my colleagues?
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
PERSONAL DEVELOPMENT PLAN What are the main legal and ethical requirements of this work area? Do I meet these?
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
PERSONAL DEVELOPMENT PLAN Section B: Areas for improvement Complete the following table to document the areas identified for improvement (include at least five).
# 1
Area for improvement
Feedback and evaluation received
Support networks available
Specialist advice/further training
2
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
PERSONAL DEVELOPMENT PLAN 3 Section C: Challenges and additional support mechanisms What are some current barriers or personal challenges that are preventing you from reaching your professional goals? Provide at least three examples.
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
PERSONAL DEVELOPMENT PLAN What self-care or additional support might you need to help overcome these barriers and personal challenges? Provide at least three examples.
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
PERSONAL DEVELOPMENT PLAN What are some ways you could measure your progress to overcoming the challenges identified? Provide at least three examples.
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
PERSONAL DEVELOPMENT PLAN Section D: Self-development plan
Area of improvement
What goals I want to achieve in this area?
How I will achieve this goal?
By when will I achieve this?
How will this be measured?
When will this be reviewed?
CHCPRP003 Reflect and improve own professional practice CHC50113-Diploma of Early Childhood Education and care
Original and non-plagiarized custom papers. Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
Timely Delivery. capitalessaywriting.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction. Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
Privacy and safety. It’s secure to place an order at capitalessaywriting.com We won’t reveal your private information to anyone else.
Writing services provided by experts. Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy our bonus services. You can make a free inquiry before placing and your order and paying this way, you know just how much you will pay. A verdict was rendered against three parent chaperones. How was the third parent included in the case?
Premium papers. We provide the highest quality papers in the writing industry. Our company only employs specialized professional writers who take pride in satisfying the needs of our huge client base by offering them premium writing services Locate and discuss a number of policies
Business management skills Task 1 — Developing and nurturing relationships with clients, other professionals and third-party referrers George and Mildred now require you to write a plan to assist in developing and nurturing relationships with clients, other professionals and third-party referrers. The layout and content of your plan should address the following:
How CCF & MB’s policies and procedures and legislative, regulatory and professional codes of practice impact on developing and nurturing relationships.
How you would use CCF & MB’s social, business and ethical standards to develop and maintain positive relationships.
The importance of confidentiality and how you would maintain it in your dealings with colleagues, clients and other parties.
How you would adjust your interpersonal style to the needs and situation of other parties.
How you would go about developing and maintaining business and professional networks and other relationships to benefit the organisation; and how you would use them to identify and cultivate relationships in order to promote and market the organisation.
How you could use and cooperate with other professionals and third parties to expand and enhance the reputation of the organisation, and to identify new and improved business practices.
How you would build referral business through appropriate communication channels, to find and secure new business relationships.
How you would identify referral needs and provide information about CCF & MB’s relevant products and services.
How you would secure interviews with referral business so that the needs of clients can be met. (1,000 words) You may use any format for your plan but you are not permitted to simply answer the points above. If you are unsure as to how to write a plan, you can refer to the Business Growth and Marketing topic and use the suggested SMEAC format outlined in Part 6, Section 13. You may also refer to the internet for other example business or marketing plans. Guidance on how to develop a plan is available at the business.gov.au website: https://www.business.gov.au/planning/templates-and-tools/marketing-plan-template-and-guide When completing this task, assumptions are permitted, although they must not be in conflict with the information provided in the background information. Student response to Task 1 . Like individuals, organisations also operate within a social and ethical framework. Their framework establishes what is right and what is wrong in terms of how they do business. Effective organisations are those which integrate social and ethical standards of behaviour into all areas of the organisation.An organisation’s ethics should reflect the organisation’s values. Values exist in every workplace. An organisation’s culture is a manifestation of the values existing in the workplace. Organisational values operate to encourage the type of behaviour necessary to meet organisational goals.When a person accepts employment in an organisation, the organisational social, ethical and business standards will, in most cases, already have been established. Yet employees have their own personalised sets of values, expectations, beliefs and goals. In choosing to work for a particular organisation employees are implicitly agreeing that their work will contribute to, and support, the goals of the organisation. To do this, their personal values, beliefs and ethical standards should be consistent with those of the organisation for which they work.3.Confidentiality is important for several reasons. One of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.One of the major purposes for obtaining a client’s consent before speaking to a third party (such as another agency or a family member/carer) is to protect the confidentiality and privacy of the client. Informed consent (obtaining personal information with the formal permission of the client or a person who has the legal authority to provide permission on behalf of the client) is considered essential in maintaining the privacy of the client.It is important to keep your clients’ business as just that – their business. You should only discuss matters relating to your clients’ business with co-workers, and then only what needs to be discussed. Discussions should take place in the workplace and not be audible to other members of staff or the general public. You should never discuss clients’ business with family or friends.Respect for client confidentiality and staff personal information should be a high priority for all community services to comply with legislation that governs disclosure of information. In this regard all organisations need to have policies and procedures that provide guidelines for workers. Appropriate worker behaviour can also be incorporated in a code of conduct.
Our Mission and Vision Statement • Our vision is to build a mortgage brokerage and loan services brand that will become the number one choice for individuals, smaller businesses and corporate clients in the whole of Albany – New York. Our vision reflects our values: integrity, security, service, excellence and teamwork. • Our mission is to provide professional, reliable and trusted mortgage brokerage and loan services that assist individuals, start – ups, corporate organization, and non-profit organizations in sorting out their mortgage and loan related concerns. • We will position the business to become one of the leading brands in the mortgage brokerage and loan services line of business in the whole of Albany – New York, and also to be amongst the top 20 mortgage brokerage and loan services firms in the United States of America within the first 10 years of operations. Our Business Structure Pentagon Mortgage Brokerage Firm, LLC, is a mortgage brokerage and loan services firm that intend starting small in Albany – New York, but hope to grow big in order to compete favorably with leading mortgage brokerage and loan services firms in the industry both in the United States and on a global stage. We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands within our area of operations. Ordinarily we would have settled for two or three staff members and settle for just online mortgage brokerage services, but as part of our plan to build a standard and world class mortgage brokerage and loan services firm in Albany – New York we have perfected plans to get it right from the beginning. The picture of the kind of mortgage brokerage and loan services business we intend building and the business goals we want to achieve is what informed the amount we are ready to pay for the best hands available in and around Albany – New York as long as they are willing and ready to work with us to achieve our business goals and objectives. At Pentagon Mortgage Brokerage Firm, LLC, we will ensure that we hire people that are qualified, hardworking, and creative, result driven, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers). As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions; • Chief Executive Officer • Mortgage and Loan Brokerage Consultants • Admin and HR Manager • Marketing and Sales Executive • Accountant • Customer Care Executive / Front Desk Officer
Job Roles and Responsibilities Chief Executive Office: • Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. • Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy. • Responsible for fixing prices and signing business deals • Responsible for providing direction for the business • Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy. • Responsible for signing checks and documents on behalf of the company • Evaluates the success of the organization Mortgage Brokerage and Loan Services Consultants • Responsible for Brokering residential mortgages • Responsible for Brokering commercial and industrial mortgages • Responsible for Brokering home equity loans • Responsible for Brokering equipment financing arrangements • Responsible for Brokering vehicle loans • Responsible for Brokering residential mortgages online • Brokering mortgage refinances online services • Brokering home equity loans online services • Providing an online mortgage marketplace services • Providing other related loan cum mortgage consulting and advisory services Admin and HR Manager • Responsible for overseeing the smooth running of HR and administrative tasks for the organization • Designs job descriptions with KPI to drive performance management for clients • Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes • Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products. • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs. • Defines job positions for recruitment and managing interviewing process • Carries out staff induction for new team members • Responsible for training, evaluation and assessment of employees • Responsible for arranging travel, meetings and appointments • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Oversees the smooth running of the daily office activities. Marketing and Sales Executive • Identifies, prioritizes, and reaches out to new partners, and business opportunities et al • Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of relevant projects. • Writes winning proposal documents, negotiate fees and rates in line with company policy • Responsible for handling business research, marker surveys and feasibility studies for clients • Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients • Develops, executes and evaluates new plans for expanding increase sales • Documents all customer contact and information • Represents the company in strategic meetings • Helps to increase sales and growth for the company Accountant • Responsible for preparing financial reports, budgets, and financial statements for the organization • create reports from the information concerning the financial transactions recorded by the bookkeeper • Prepares the income statement and balance sheet using the trial balance and ledgers prepared by the bookkeeper. • Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions. • Responsible for financial forecasting and risks analysis. • Performs cash management, general ledger accounting, and financial reporting for one or more properties. • Responsible for developing and managing financial systems and policies • Responsible for administering payrolls • Ensures compliance with taxation legislation • Handles all financial transactions for the company • Serves as internal auditor for the company Client Service Executive / Front Desk Officer • Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries. • Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level • Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services • Manages administrative duties assigned by the manager in an effective and timely manner • Consistently stays abreast of any new information on the company’s products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients • Receives parcels / documents for the company • Distribute mails in the organization • Handles any other duties as assigned my the line manager
SWOT Analysis Pentagon Mortgage Brokerage Firm, LLC engaged the services of a core professional in the area of business consulting and structuring to assist our organization in building a well – structured mortgage brokerage and loan services firm that can favorably compete in the highly competitive mortgage brokerage market in the United States and the world at large. Part of what the team of business consultant did was to work with the management of our organization in conducting a SWOT analysis for Pentagon Mortgage Brokerage Firm, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Pentagon Mortgage Brokerage Firm, LLC; • Strength: Aside from our robust business network with financial lending institutions and players in the real estate industry, our core strength lies in the power of our team; our workforce. We have a team that can go all the way to give our clients value for their money; a team that are trained and equipped to pay attention to details and to deliver excellent returns for the business. We are well positioned and we know we will attract loads of clients from the first day we open our doors for business. • Weakness: As a new mortgage brokerage and loan services firm in Albany – New York, it might take some time for our organization to break into the market and gain acceptance especially from corporate clients in the already saturated mortgage brokerage services industry; that is perhaps our major weakness. So also, we may not have enough budget to give our business the kind of publicity we would have loved to. • Opportunities: The opportunities in the mortgage brokerage and loan services industry is massive considering the number of individuals, start – ups and of course corporate organizations who can’t afford to do without the services of mortgage brokerage and loan services. As a standard and well – positioned mortgage brokerage and loan services firm, we are well – equipped and ready to take advantage of any opportunity that comes our way. • Threat: Some of the threats that we are likely going to face as a mortgage brokerage and loan services firm operating in the United States are unfavorable government policies, the arrival of a competitor within our location of operations and global economic downturn which usually affects purchasing / spending power. There is hardly anything we can do as regards these threats other than to be optimistic that things will continue to work for our good.
MARKET ANALYSIS • Market Trends The mortgage brokerage and loan services industry is indeed a very large industry and of course it is one industry that works for individuals and businesses across different industries. If you are conversant with the trend in the mortgage brokerage and loan services industry, you will realize that loads of people are leveraging on the services provided by the industry to empower themselves and businesses. The truth is that, without the services of players in the mortgage brokerage and loan services industry, it will be pretty difficult for some individuals and even start – up businesses to access loan or save – up to purchase a property. They are responsible for helping individuals and businesses bypass the bureaucracies involved in obtaining loans from banks and other financial institutions et al. Another notable trend in the mortgage brokerage and loan services industry is that in the last five years, the industry has performed impressively as a large reduction in unemployment boosted the revenue generated in the industry. So also, the mortgage brokerage and loan services industry has benefited from the advancement of online platforms. Going forward, increasing product penetration and of course an expanding customer base is expected to drive growth in the industry.
Our Target Market The demographic and psychographics composition of those who need the services of mortgage brokerage and loan services firms cuts across individuals, small businesses and large corporations. Pentagon Mortgage Brokerage Firm, LLC will initially serve small to medium sized business, from new ventures to well established businesses and individual clients, but that does not in any way stop us from growing to be able to compete with the leading mortgage brokerage and loan service firms in the United States. As a standard and licensed mortgage brokerage and loan service firm, Pentagon Mortgage Brokerage Firm, LLC offers a wide range of mortgage brokerage and loan related services hence we are well trained and equipped to services a wide range of clientele base. Our target market cuts across businesses of different sizes and individuals. We are coming into the industry with a business concept that will enable us work with individuals, small businesses and bigger corporations in and around Albany – New York and other cities in the United States of America. Below is a list of the businesses and organizations that we have specifically designed our products and services for; • Real Estate Investors • NGOs • Churches and other religious organizations • Corporate Organizations • Schools • Individuals and households • Entrepreneurs and Start – Ups Our competitive advantage We are quite aware that to be highly competitive in the mortgage brokerage and loan services industry means that we should be able to make available easy to access mortgage loans; bypassing the difficult to surmount hurdles of obtaining loans from the bank and other financial institutions. Pentagon Mortgage Brokerage Firm, LLC might be a new entrant into the mortgage brokerage and loan services industry in the United States of America, but the management staffs and owners of the business are considered gurus. They are people who are core professionals and licensed and highly qualified mortgage brokerage and loan services consultants in the United States. These are part of what will count as a competitive advantage for us. Lastly, our employees will be well taken care of, and their welfare packages will be amongst the best within our category (start – ups mortgage brokerage and loan services firms) in the industry meaning that they will be more than willing to build the business with us and help deliver our set goals and achieve all our aims and objectives.
SALES AND MARKETING STRATEGY • Sources of Income Pentagon Mortgage Brokerage Firm, LLC is established with the aim of maximizing profits in the mortgage brokerage and loan services industry and we are going to go all the way to ensure that we do all it takes to attract both corporate and individual clients on a regular basis. Pentagon Mortgage Brokerage Firm, LLC will generate income by offering the following mortgage brokerage and loan services for individuals, real estate companies, NGOs and for corporate organizations; • Brokering residential mortgages • Brokering commercial and industrial mortgages • Brokering home equity loans • Brokering equipment financing arrangements • Brokering vehicle loans • Brokering residential mortgages online • Brokering mortgage refinances online • Brokering home equity loans online • Providing an online mortgage marketplace • Providing other related loan cum mortgage consulting and advisory services
Sales Forecast The fact that it is pretty difficult for the average individual and start – ups out there to obtain mortgage loans from banks and other financial institutions gives leverage to mortgage brokerage and loan services firms like ours. This goes to show that the potential to generate income for the business cannot be ruled out. We are well positioned to take on the available market in Albany – New York and on our online platforms and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow the business and our clientele base beyond Albany – New York to other cities in the United States of America. We have been able to critically examine the mortgage brokerage and loan services market and have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to startups in Albany – New York. Below are the sales projection for Pentagon Mortgage Brokerage Firm, LLC, it is based on the location of our business and the wide range of mortgage brokerage and loan services that we will be offering; • First Fiscal Year-: $250,000 • Second Fiscal Year-: $550,000 • Third Fiscal Year-: $950,000 N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. There won’t be any major competitor offering same additional services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher. • Marketing Strategy and Sales Strategy We are mindful of the fact that there is stiffer competition amongst mortgage brokerage and loan services firms in the United States of America, hence we have been able to hire some of the best business developer to handle our sales and marketing. Our sales and marketing team will be recruited base on their vast experience in the industry and they will be trained on a regular basis, so as to be well equipped to meet their targets and the overall goal of the organization. We will also ensure that our excellent service deliveries speaks for us in the market place; we want to build a standard mortgage brokerage and loan service business that will leverage on word of mouth advertisement from satisfied clients (both individuals and corporate organizations). Our goal is to grow our mortgage brokerage and loan services firm to become one of the top 20 mortgage brokerage and loan services firms in the United States of America which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in the Albany – New York but also in other cities in the United States of America. Pentagon Mortgage Brokerage Firm, LLC is set to make use of the following marketing and sales strategies to attract clients; • Introduce our business by sending introductory letters alongside our brochure to households, corporate organizations, schools, players in the real estate sector, and other key stake holders in Albany – New York and other cities in the United States of America. • Advertise our business in relevant financial and business related magazines, newspapers, TV stations, and radio station. • List our business on yellow pages ads (local directories) • Attend relevant international and local real estate , finance and business expos, seminars, and business fairs et al • Create different packages for different category of clients (individuals, start – ups and established corporate organizations) in order to work with their budgets • Leverage on the internet to promote our business • Engage direct marketing approach • Encourage word of mouth marketing from loyal and satisfied clients
Publicity and Advertising Strategy We have been able to work with our brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the hearts of our target market. We are set to take the mortgage brokerage and loan services industry by storm – which is why we have made provisions for effective publicity and advertisement of Pentagon Mortgage Brokerage Firm, LLC. Below are the platforms we intend to leverage on to promote and advertise Pentagon Mortgage Brokerage Firm, LLC; • Place adverts on both print (community based newspapers and magazines) and electronic media platforms; we will also advertise our mortgage brokerage and loan services firm on financial magazines, real estate and other relevant financial programs on radio and TV • Sponsor relevant community based events / programs • We will leverage various online platforms to promote the business. It makes it easier for people to enter our website with just a click of the mouse. We will take advantage of the internet and social media platforms such as; Instagram, Facebook , twitter, YouTube, Google + et al to promote our brand • Install our Bill Boards on strategic locations all around Albany – New York. • Engage in road show from time to time all around Albany – New York to promote our brand • Distribute our fliers and handbills in target areas all around Albany – New York • Ensure that all our workers wear our branded shirts and all our official vehicles are well branded with our company’s logo et al.
Our Pricing Strategy It is a fact that mortgage brokerage and loan services both online and offline is driven by the demand of availability of real estate / properties which is why the prices cannot be fixed; prices for properties fluctuates on a regular basis. Besides, mortgage brokerage and loan services firms rely on commissions since they serve as middlemen between those seeking for mortgage loans and mortgage banks and other financial institutions / loan lending institutions. At Pentagon Mortgage Brokerage Firm, LLC we will keep the prices of our services and commissions a little bit below the average market rate for all of our customers by keeping our overhead low and by collecting services charges in advance from corporate organizations and individuals who would hire our services. In addition, we will also offer special discounted rates to all our customers at regular intervals. • Payment Options At Pentagon Mortgage Brokerage Firm, LLC our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that we will make available to our clients; • Payment by via bank transfer • Payment via online bank transfer • Payment via check • Payment via bank draft • Payment with cash In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches. Our bank account numbers will be made available on our website and promotional materials to clients who may want to deposit cash or make online transfer for our service charge.
Startup Expenditure (Budget) Starting a mortgage brokerage and loan firm can be cost effective; this is so because on the average, you are not expected to acquire expensive machines and equipment. Aside from the working capital or capitalization as is required by the regulating body. Basically what you should be concerned about is the amount needed to secure a standard office facility in a good and busy business district, the amount needed to furniture and equip the office, the amount to purchase the required software applications, the amount needed to pay bills, promote the business and obtain the appropriate business license and certifications. This is the financial projection and costing for starting Pentagon Mortgage Brokerage Firm, LLC; • The Total Fee for incorporating the Business in the United States of America – $750. • The budget for basic insurance policy covers, permits and business license – $2,500 • The Amount needed to acquire a suitable Office facility in a business district 6 months (Re – Construction of the facility inclusive) – $40,000. • The amount required for capitalization (working capital) – $50,000 • The Cost for equipping the office (computers, software applications, printers, fax machines, furniture, telephones, filing cabins, safety gadgets and electronics et al) – $5,000 • The cost for purchase of the required software applications (CRM software, Accounting and Bookkeeping software and Payroll software et al) – $10,500 • The Cost of Launching your official Website – $600 • Budget for paying at least three employees for 3 months plus utility bills – $10,000 • Additional Expenditure (Business cards, Signage, Adverts and Promotions et al) – $2,500 • Miscellaneous: $1,000 Going by the report from the market research and feasibility studies conducted, we will need over one hundred and fifty thousand (150,000) U.S. dollars to successfully set – up a medium scale but standard mortgage brokerage and loan services firm in the United States of America. Generating Funding / Startup Capital for Pentagon Mortgage Brokerage Firm, LLC Pentagon Mortgage Brokerage Firm, LLC is a family business that will be owned and managed by Mr. Campbell Smith and his immediate family members. They are the sole financial of the firm, but may likely welcome partners later which is why they decided to restrict the sourcing of the start – up capital for the business to just three major sources. These are the areas we intend generating our start – up capital; • Generate part of the start – up capital from personal savings • Source for soft loans from family members and friends • Apply for loan from my Bank N.B: We have been able to generate about $50,000 (Personal savings $40,000 and soft loan from family members $10,000) and we are at the final stages of obtaining a loan facility of $100,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.
Sustainability and Expansion Strategy The future of a business lies in the number of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop. One of our major goals of starting Pentagon Mortgage Brokerage Firm, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running. We know that one of the ways of gaining approval and winning customers over is to offer our mortgage brokerage and loan services (service charges and commissions) a little bit cheaper than what is obtainable in the mortgage brokerage and loan services industry and we are well prepared to survive on lower profit margin for a while. Pentagon Mortgage Brokerage Firm, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner of our business strategy. As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more as determined by the board of the organization. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams. Check List / Milestone • Business Name Availability Check: Completed • Business Incorporation: Completed • Opening of Corporate Bank Accounts various banks in the United States: Completed • Opening Online Payment Platforms: Completed • Application and Obtaining Tax Payer’s ID: In Progress • Application for business license and permit: Completed • Purchase of All form of Insurance for the Business: Completed • Conducting Feasibility Studies: Completed • Leasing, renovating and equipping our facility: Completed • Generating part of the start – up capital from the founder: Completed • Applications for Loan from our Bankers: In Progress • Writing of Business Plan: Completed • Drafting of Employee’s Handbook: Completed • Drafting of Contract Documents: In Progress • Design of The Company’s Logo: Completed • Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed • Recruitment of employees: In Progress • Purchase of the Needed software applications, furniture, office equipment, electronic appliances and facility facelift: In Progress • Creating Official Website for the Company: In Progress • Creating Awareness for the business (Business PR): In Progress • Health and Safety and Fire Safety Arrangement: In Progress • Establishing business relationship with banks, financial lending institutions, vendors and key players in the industry: In Progress Answer here Assessor feedback for Task 1: Resubmission required? No Task 2 — Growing the business Having considered how you would go about building and nurturing relationships, George and Mildred now require you to turn your attention to marketing and promoting CCF & MB’s business. This requires you to develop, implement, monitor and adjust a Marketing Plan for the business. When doing this, you will need to: • Ensure your plan is developed in line with CCF & MB’s vision statement. • Conduct some research (or make assumptions) and identify key market data for the plan. This can include, for example, customer demographics, product types (i.e. census data if available), marketing media data (i.e. social media). • Identify of target markets, using a combination of research and your own personal experience. • Identify your major competitors (at least two) with a competitor analysis developed for each competitor. • Conduct a review of CCF & MB’s current market position based on your research findings in conjunction with competitor analysis; and identify where improvements can be made. • Document changes you could introduce to improve the brand of CCF & MB, and what promotional activities you could introduce to build the customer base. • The provision of options for increasing yield per existing client.
To develop and implement the marketing plan, complete the table below: Student response to Task 2 Question 1 Implementing the Marketing plan Task Steps Required Resources Required Who will complete this Date to Start Date to Complete Answer here Answer here Answer here Answer here Answer here Answer here
To monitor the marketing plan, complete the table below: Student response to Task 2 Question 2 Monitoring the Marketing Plan Marketing plan targets Monitoring process Period one Period two Period three Period four Average Answer here Answer here Answer here Answer here Answer here Answer here Answer here
To make adjustments to the marketing plan, complete the table below: Student response to Task 2 Question 3 Adjusting the marketing plan Identified task requiring adjustment Changes required Answer here Answer here (1,000 words) When completing this task, assumptions are permitted although they must not be in conflict with the information provided in the background information. NOTE to students: You can add lines to the tables if necessary Assessor feedback for Task 2: Resubmission required? No Task 3 — Identifying risk and applying risk management processes George and Mildred have become very concerned about the potential risks that could jeopardise CCF & MB’s business operations. They were very impressed with your growth and marketing plans for CCF & MB so they have now moved you into more of a general manager’s role with expanded responsibilities, including managing CCF & MB’s risk.
As part of your new responsibilities you are required to develop a risk management plan which: • Establishes the context for CCF & MB’s risk management plan. • Lists and explains the tools you will use in assessing the risks you identify. • Identifies the stakeholders you would consult in establishing context and the tools you would use in identifying CCF & MB’s risks. • Identifies at least two risks that CCF & MB could face for each of the six categories of business risk including strategic risks, compliance risks, financial risk, operational risks, market and environmental risks and reputational risks with an appropriate risk statement for each identified risk. Note: You may make any assumptions in producing your plan, but these should be documented either in the body of your plan or separately before you produce it. You are not permitted to simply answer the points detailed above. Student response to Task 3: Question 1 Answer here
Refer to the email from co-worker identifying potential risk in the toolbox. Using the box below, write an email to management outlining the identified risk, your analysis, how you would evaluate the risk and suggest how the risk could be best treated. Student response to Task 3: Question 2 Answer here
Refer to the Risk treatment mapping guide in the toolbox. Using the following steps, complete the Risk evaluation and treatment table below: Step 1. Through analysis, identify the risks CC & MB’s business may face; and complete that column. This is to include both legislative and financial risks. Step 2. By using the Risk treatment mapping guide in the toolbox, appraise the likelihood and consequence for each risk identified and include these in the table. Step 3. Define how each risk can be treated, and whether a potentially serious risk should be escalated to management. Step 4. Develop recommendations to mitigate identified risks. Step 5. Provide recommendations on how to monitor and review the risks identified. Student response to Task 3: Question 3 Answer here Complete for Task 6: Risk evaluation and treatment map Risk identified (through analysis) Likelihood (risk evaluation criteria) Consequence Treatment (comment if risk should be escalated to management for supervision) Mitigate identified risks (provide recommendations to mitigate risk) Monitor (include how to be monitored and how often to be reviewed)
(Task 3: Questions 1-3, 1,000 words) Assessor feedback for Task 3: Resubmission required? No Task 4— Improving the business Over the last few months business for CCF & MB has been very good with a number of new clients coming on board as a result of implementing your business growth and marketing plans. However, neither you or the business owners are satisfied with maintaining the status quo; as you and they are committed to a program of continuous improvement. You all feel that CCF & MB’s competitive advantage needs to be strengthened and a SWOT should be undertaken to establish CCF & MB’s strengths and weaknesses including benchmarking the business against the industry. You now decide that you will carry out a diagnosis of the business including a SWOT analysis and a benchmarking exercise to improve CCF &MB’s competitive advantage and its business. You are to produce a document covering your diagnosis, which will be distributed amongst CCF & MB’s key personnel. As a minimum, your document should cover the following:
The data you have used as part of your diagnosis to identify CCF & MB’s competitive advantage.
A SWOT analysis to identify CCF & MB’s strengths and weaknesses, its threats and opportunities.
How you identified and sourced relevant benchmarking data.
How you selected the key indicators (and who you consulted with) for your benchmarking exercise.
A consolidated list of the areas for improvement you have identified with a cost-benefit ratio established for each of them.
Recommendations on the changes that may be required that will affect existing workflows or CCF & MB’s organisational structure
A high-level action plan that will implement and monitor the recommended changes to be made. In addition to the material on your Part 2 learning guides, the following link gives you access to a step-by-step guide to benchmarking and determining competitive advantage: http://www.business.vic.gov.au/marketing-sales-and-online/increasing-sales-through-marketing/benchmark-your-business (1,000 words) Student response to Task 4 Answer here Assessor feedback for Task 4: Resubmission required? No Task 5 —Managing people performance One of your key responsibilities as general manager is to develop and implement ways to improve the performance of CCF & MB’s consultants and other staff members. Answer the following questions:
Why is it important to consult with stakeholders when allocating work? What are the possible consequences of allocating work without consultation? Student response to Task 5: Question 1 Answer here
Describe the process you might follow when developing quantitative and qualitative performance criteria. You should explain how you ensure that the criteria relates to CCF & MB’s objectives and how to motivate staff members to achieve these objectives. Student response to Task 5: Question 2 Answer here
Describe the different ways you might gather information about a staff member’s workplace performance. Student response to Task 5: Question 3 Answer here
What are the benefits of evaluating and monitoring staff members on a continuous basis? Student response to Task 5: Question 4 Answer here
Describe how you might do this for CCF & MB. Student response to Task 5: Question 5 Answer here
Why is it important to document the performance management process? Explain the possible consequences of not retaining appropriate records of this process. Student response to Task 5: Question 6 Answer here
In what ways can you reinforce excellence in work performance through recognition and continuous feedback? In what ways might you be able reward staff in non-financial ways? Student response to Task 5: Question 7 Answer here
Design a high-level performance management process for CCF & MB to be rolled out to all staff members. Student response to Task 5: Question 8 Answer here
Who should you consult when designing the performance management process? List who you would consult and the reasons why. Student response to Task 5: Question 9 Answer here
Using the box below, create a minimum of 5 evaluation criteria, that could be used in a Performance appraisal Checklist: Student response to Task 5: Question 10 Answer here
Using the “Work Plan” template provided below, develop a work plan for CCF & MB. This can be done by using actions of your choice (i.e. nurturing leads to create clients). The work plan will also include who you will allocate various tasks to achieve the plan’s objective. The plan must be within CCF & MB’s organisational requirements and comply with legal requirements. Student response to Task 5: Question 11 Answer here Complete for Task 11: Work plan template Action Allocated to: Responsibility Timeframe allocated
(Task 5 Questions 1-11, 800 words) Martin and Luis are working together on project involving the preparation for a loan application for one of CCF & MB’s most influential clients, a property developer. Martin missed a deadline and the whole project is now behind schedule by a week. This is the third time in a month that he has missed a deadline. Martin has had problems with meeting deadlines in the past and has already had a written warning. As the general manager you have been monitoring Martin’s performance over the past month, providing informal feedback about his role in the project. Although he has made several improvements regarding his performance, his inability to meet deadlines has forced the delay of the client’s development a further month. CCF & MB made a commitment to the client that the loan application would be with the prospective lender two weeks ago. The client is not happy that he does not yet have an approval and is considering cancelling the agreement he has with CCF & MB and going elsewhere.
You have arranged to meet with Martin to talk about the project and his input. How would you go about providing constructive feedback to Martin? Student response to Task 5: Question 12 Answer here
Following your meeting with Martin you have decided to monitor his performance for the purposes of evaluating where improvements can be made and provide feedback. Outline the process you have adopted to conduct this monitoring exercise. Reference material is available in Topic 1.3, Business Management Skills, People management. Student response to Task 5: Question 13 Answer here
Following your meeting with Martin, use the evaluation criteria, you developed in question 10 above to record and document comments regarding Martin’s performance in the Performance Appraisal checklist below. Student response to Task 5: Question 14 Complete for Task 10: Performance Appraisal Checklist Evaluation Criteria Rating 1-5 (5 best) Team Leader/General Manager Comments Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here (Task 5 Questions 12-14, 600 words) Assessor feedback for Task 5: Resubmission required? No Task 6 — Showing leadership in the workplace Leadership is defined as the ability to influence others. This assessment task requires you to reflect on your own ability to positively influence others in the workplace and the negative aspects of poor leadership. Note: If you are not currently working in the finance and mortgage broking industry, you may reflect on your experiences in another industry.
Reflect on a situation where you have had a positive impact in the workplace. Please include the skills, decisions and/or behaviours you demonstrated that contributed to this positive change and what the impact was for the team/clients/organisation. (400 words) Student response to Task 6: Question 1 Answer here
Reflect on a situation which was or could have been damaging to an organisation. Please include the behaviours, standards or values that were demonstrated and explain why they were detrimental. (400 words) Student response to Task 6: Question 2 Answer here
In your role as the general manager of CCF & MB create your own personal performance plan. You may use your own personal performance plan or alternatively you can use the example below. In developing your personal performance plan, you should ensure that your personal KPIs reflect CCF & MB’s goals and objectives and how you can help in building CCF & MB’s integrity and credibility. You may refer to the Organisational standards and values document located in the toolbox and use the Client service standards statement for specific development objectives. Student response to Task 6: Question 3 What are my development objectives? Priority What activities do I need to undertake to achieve my objectives? What support/resources do I need to achieve my objectives Target date for achieving my objectives Actual date of achieving my objectives
Review date:
Feedback from colleagues, staff and management may be gathered informally and formally including performance review feedback. Why is it important to analyse and interpret this type of feedback? (400 words) Student response to Task 6: Question 4 Answer here Assessor feedback for Task 6: Resubmission required? No Task 7 – Standards and values
Refer to the Organisational standards and values document located in the toolbox and identify two of standards and two values that would be important to CCF & MB. Student response to Task 7: Question 1 Answer here
Prepare a brief employee performance review of yourself in a current or previous workplace. In the performance review: • include the standards and values that you listed in question 1 • evaluate your own behaviour and performance against these standards and values • explain how you could adjust your performance in the workplace to meet these standards and values. Note: If you are not currently working in the financial services industry, you can choose another industry. You are only required to write 2-3 paragraphs maximum in your response. Student response to Task 7: Question 2 Answer here
CCF & MB provide an internal blog (through their intranet) for staff to make suggestions to improve business performance. In your role as the general manager at CCF & MB and following work preparing a performance plan you observed that client service standards were not being maintained consistently. Failure to meet these standards may be damaging to the reputation of the organisation. Use the internal blog (box below) as a communication tool and post a question to the sales team at CCF & MB asking why service standards and values are not being maintained consistently as required by the organisation. Refer to the Organisational standards and values document located in the toolbox and use the Client service standards statement to prepare your question. Student response to Task 7: Question 3 Answer here Assessor feedback for Task 7: Resubmission required? No Task 8 – Develop a performance plan For CCF & MB to continue to meet their primary goal of being a leader in offering broking services to the local community, they have asked you in your capacity as the newly appointed general manager to develop a performance plan and establish some ‘key performance indicators’ (KPIs) for all customer service staff. The objective of the performance plan is to focus on the organisations key goals and objectives in line with ‘Service standards statement’ available in the toolbox. Information on people performance can be sourced from Business Management Skills, Topic 1-3, People management. Student response to Task 8 Answer here Assessor feedback for Task 8: Resubmission required? No Assessor feedback: [insert feedback] Date assessed: Click here to enter a date Does the student need to resubmit? No Questions that need to be resubmitted First submission Not yet demonstrated Resubmission Not applicable To pass this subject, you will need to be assessed as DEMONSTRATED for either your first submission or your resubmission
Timely Delivery– primewritersbay.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
Writing services provided by experts- Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, research proposals How CCF & MB’s policies and procedures and legislative, regulatory and professional codes of practice impact on developing and nurturing relationships
Continuing with the scenario from Week 4, you now need to develop guidelines relating to privacy in the workplace and workplace monitoring. Consider how the organization will track compliance with the policies and what must be disclosed to employees for this to be acceptable practice.
Develop guidelines for professional responsibilities in the organization related to identifying and resolving ethical issues in IT. This should include consequences of violation of the established policies, an appeals process, and a contact person within the organization for any questions regarding this. You should identify that there will be no discrimination based upon reporting ethical violations and where employees can report these anonymously.
As you complete this final deliverable, remember to incorporate the feedback provided by your classmates in Week 3 and facilitator for your deliverable.
Summarize (in either the submission text box or a separate document) what you have learned since starting this assignment and provide an outline of changes you have made to your document since your first topical outline
Timely Delivery– primewritersbay.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
Writing services provided by experts- Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, research proposals. organization will track compliance with the policies and what must be disclosed to employees for this to be acceptable practice.