Discussion: Negotiating a Resolution Your boss sent you out to purchase all of the office team’s holiday presents at 10:00 a.m. He gave you $300 for the 10 people in the office and said you could have the remaining afternoon hours off and the next two days if you got all of the presents. When you returned, you went over budget by $5 and completed your task in two (2) hours because you are an efficient shopper. Your boss says this is not fair since you went over budget and completed the task in two (2) hours instead of the six (6) hours he thought it would take. How might you negotiate a resolution with which both parties would be satisfied? What conflict management approach would you use? Describe the process and hoped-for results. What does the result mean for both parties relative to the negotiation and why?
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Negotiating a Resolution
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Negotiating a Resolution
Negotiation process aims at resolution of differences that arise due to differences in goals and perspectives. In order to have an effective negotiation, it is important to share views as this is critical in the establishment of areas of common interest (Jeong, 2009). In the case provided, there are two major sources of dispute, the over expenditure and the lack of adherence to the allocated time for the assigned activity. Having known these two issues, it is important that an analysis of the identified issues be made. All the required presents have been bought but then there is over expenditure. Well, the boss should be made to know that goods are subject to changes in prices, a fact that is determined by market forces that are beyond the control of the employee. The employee who was send should then be reminded that next time he is send never to spend more than provided without consulting the boss.
The conflict management approach that would be employed is a win-win strategy where each party collaborates. This approach provides the best solution as it involves recognizing the conflicting parties and that something went wrong that demands attention. The two disagreeing parties apologize to one another and agree on taking what is offered as concession. The win-win process starts with the preparation process where information about the conflict is collected. Then the objectives are determined and the negotiation strategy determined. The next step is discussion where real negotiations take place, where the conflicting parties declare their objectives during the encounter. During this period, q……………………………………………………………………………………………………
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