Read ”Managing Transformation at National Computer Operations” at the end of Chapter 3 of your textbook. Read at least two scholarly articles that address organization redesign generally, or at NCO specifically. Write a paper of approximately 750 words that answers the following questions:
What changes in functions or technical activities are needed in order for NCO to achieve its change design? What changes in responsiveness to the market are needed? How are these two issues related to one another in this company? Would you characterize the current organization of the company as functional or divisional or a matrix of both? Support your answer with evidence from the case study. How will this structure need to shift in order to support the desired changes? What positive and negative effects on employee behavior do you perceive given the current organizational structure? What specific changes to employee behavior do you expect to see as the structure changes, and why? Draft a proposed pay-for-performance compensation for a mid-level manager in the sales division of NCO. Be specific about what types of compensation will be used (base, commission, bonus, stock options, awards, etc.), in what percentages, and when they will be awarded. What specific behaviors do you expect to reinforce via this payment plan?
Include a minimum of two sources, which may consist of readings from the University Library, your text, or other selections
TO BE RE-WRITTEN FROM THE SCRATCH
Case Study- Reinforcing New Behavior
The National Computer organization will have to undergo specific organizational change if they intent to remain relevant computer service providers to the banks in the next two years. The introduction of competition in a market that has been majorly monopolistic for them will require them to introduce major technological, professionalism and competitive policy changes to the company in order to survive in a now more volatile and competitive business environment.
There are several changes both in functional as well as technical activities that the national computer operation will have to adopt if they wish to be competitive in the new arena of business and attain their change design. To begin with, the company will have to invest greatly in the growth of the relevant scientific and technical knowledge regarding their service provision. There are several instances where the customers have complained about the NCO’s systems frequent break downs as well as the unreliability of their systems. If the company intends to remain competitive in the new business environment dispensation, then the company must invest in learning better technical knowledge regarding better and reliable system provisions (PriceWaterhouseCoopers, 2009. This aspect has never been apriority to the national computer operations since the company had no competitor a…………………………………………………………………………………………………………………………………………………………………………………………………………………………………. Managing Transformation at National Computer Operations ………
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