Each topic a minimum of 200 words.
Topic 1: Discipline
Your department has a specific Standard Operating Procedure (SOP) stating that no one is allowed in a moving emergency vehicle unless they are a member of the department. As a chief officer, you have found out that one of your crews picked up an elderly woman whose car broke down in one of your trucks so she could get help and out of the summer heat. What type of discipline will you do to the station officer and/or the other crew members, if any? Justify your reasoning.
Topic 2: Customer Service
“The customer may not have a good understanding of fire prevention and may not be as inclined to support funding of prevention programs” (Smeby, 2014, p.107).
Discuss methods of comprehensive fire protection and its impact on your customers. Can you share examples where public safety has been enhanced with a specific fire prevention program? What makes these programs successful while others fail?
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