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Identify and describe one critical-to-quality characteristic of the output of the process, which could be either a product or a service.

APA format assignment with diagrams as mentioned in the attachment
Individual Assignment: OPMT 620
The purpose of this assignment is to provide the students the opportunity to carry out the design of a Statistical Process Control procedure, on a real-world business process of their own choosing. The assignment, and the deliverable report, comprise the following parts.
Process: Briefly describe the organization and a business process you have chosen for this assignment. You can use ideas from the examples covered in class or the end-of-chapter problems. Be sure that you can gain thorough knowledge of the process and that you have access to collect data through observation or by taking measurements. Present the process diagrammatically. [10 marks]
CTQ: Identify and describe one critical-to-quality characteristic of the output of the process, which could be either a product or a service. Explain why such characteristic is critical enough to require statistical monitoring and control. [10 marks]
SPC Type: State and justify your selection of an appropriate SPC type to be used for controlling the CTQ, which you identified above. [10 marks]
Data: Describe your plan for collecting sample data for the CTQ, as well as the sampling plan you would adopt. [10 marks]
Analysis: Describe how will you calculate SPC parameters and construct the control chart(s). Provide an example by using hypothetical values of the SPC parameters. [20 marks]
Conclusion: What kind of conclusions would come out of the hypothetical analysis shown in the previous section? [10 marks]
Recommendations: Given the hypothetical state of the process, which you have illustrated above, what improvement recommendations could you offer to the process owner or operator? [20 marks]
Style: Your report must be prepared per APA format, be concise, business-like, proof-read and to the point. Excluding cover sheet, your paper should not exceed 3 pages. Overflows will not be reviewed or graded. Penalties will apply for grammatical or spelling errors. [10 marks]
Please upload one single file to the designated drop box on UCW’s Moodle-Turn-it-in portal, before due date. Late submissions will be subject to penalties.
Brian Amouzegar

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