M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000
Ph: 1300 781 194
E: Info@asoc.edu.au W: www.asoc.edu.au
BSBINM601 Manage Knowledge and Information
Candidate Assessment Tool
STUDENT NAME:
STUDENT ID:
ASSESSOR NAME:
DATE DUE:
UNIT CODE AND TITLE: BSBINM601 – Manage Knowledge and Information
M.S Aviation Pty Ltd T/A Australian School Of Commerce
Student Assessment Booklet Page 1 of 36
Version 9.0
M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au
ASSESSMENT RECEIPT FORM
NOTE:
- This form must be attached on top of the completed Student Assessment Booklet when submitting.
- The Assessment Receipt Form must be signed and dated.
DECLARATION: - I am aware that penalties exist for plagiarism and cheating.
- I am aware of the requirements set by my assessor.
- I have retained a copy of my assessment.
Student Signature: _________________ Date: ______
Assessment received by Australian School of Commerce (ASOC) Staff
Signature: Name:
=================================TEAR HERE ==================================
Students must retain this as a Record of Submission Assessment hand on:
Unit code and title: BSBINM601 – Manage Knowledge and Information
Student ID: …………………………..
Student Signature: ……………………
M.S Aviation Pty Ltd T/A Australian School Of Commerce
Student Assessment Booklet Page 2 of 36
Version 6.0
About this booklet
This assessment booklet has been designed for students undertaking face-to-face mode of study to provide information before they undertake these assessments. It also contains assessment tools to assess the skills and knowledge required from you to be deemed competent in this unit.
Please read all the information given to you when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your assessor.
The assessment booklet contains two (2) parts:
PART 1: Assessment information: This part contains information on the assessment for this unit of competency and how an assessment will be conducted throughout this unit to achieve the competency. It includes:
• Application of the unit of competency
• Purpose of assessment
• Elements, performance evidence and knowledge evidence requirements of the unit
• Conditions, context, required resources and location of the assessment?
• Assessment tasks ?
• Outline of evidence to be collected?
• Administration, recording and reporting the requirements including special adjustments, appeals, reasonable adjustments and assessors’ intervention.?
PART 2: Assessment tasks: This part contains the information to undertake the assessment task successfully. In each assessment task, students will find the following information: ?
• Task instructions ?
• Role play/Practical Demonstration information
• Information on resources required, where applicable.?
PART 1
Assessment Information
Application of the unit of competency:
M.S Aviation Pty Ltd T/A Australian School Of Commerce
Student Assessment Booklet Page 4 of 36
This unit describes the skills and knowledge required to develop and maintain information processing systems to support decision making; and to optimise the use of knowledge and learning throughout the organisation.
It applies to individuals who are responsible for ensuring that critical knowledge and information are readily available to review the organisation s performance and to ensure its effective functioning. It applies to a wide range of knowledge and information such as business performance data, customer feedback, statistical data and financial data.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Purpose of assessment:
The purpose of assessment is to determine competency in the unit BSBINM601 – Manage Knowledge and information.
Performance evidence:
Evidence of the ability to:
• source and analyse information for business decisions including:
o identifying business problems and issues and related knowledge and data requirements o confirming the clear and relevant objectives for analysis of information o applying statistical analysis, sensitivity analysis and other techniques to draw conclusions relevant to decisions
o ensuring sufficient valid and reliable information or evidence is available to support decisions o using formal and informal networks to source information not held in formal systems o identifying and accessing sources of reliable information o using technology as appropriate o consultation with stakeholders and specialists
• contribute information and the outcomes of analysis to decision making • disseminate information to relevant groups and individuals including: o documenting information and updating databases o meeting identified needs of recipients o adhering to legal and organisational requirements for privacy and security o developing and implementing communication plans
• design, test and adjust information systems to meet needs and objectives including: o management information systems and decision support systems o use of technology for optimum efficiency and quality o Storage and retrieval of information.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge evidence:
To complete the unit requirements safely and effectively, the individual must:
• give examples of existing and emerging technologies and how they can be used in knowledge and information management
• explain statistical analysis and other quantitative methods commonly used in decision making including several of:
o correlation calculations o long-term trend analyses o probability assessment o regulation analyses o short to medium-term trend analyses o dynamic programming o linear programming o queuing theory o simulation
o transportation methodology
• outline the key features of management information systems and decision support systems • Explain how to utilise risk management plans to determine acceptable courses of action.
Context and conditions for assessment:
To comply with the assessment conditions of this unit:
• Skills for this unit of competency will be demonstrated in Australian School of Commerce classroom/Computer lab located at Level 4, 18 Elizabeth Street, Hobart, Tasmania 7000.
• You will have access to suitable facilities, equipment and resources, including template documentation, style guide, policies and procedures to undertake the assessment tasks for this unit of competency. (refer appendix 1,2 ,3,4 &5)
• During the project work, you will undertake simulated case study assessment activities that involve complex interactions with real time situations where you have to give your suggestions.
Resources required:
The assessor will ensure that assessment is conducted in a safe environment and you have access to the following resources for the unit:
• Computer with internet connection to refer to various resources
• Student assessment booklet
• Australian School of Commerce Learners’ resources for the unit BSBINM601 – Manage Knowledge and Information
Clustering/holistic assessment:
There is no provision for clustering of assessments in this unit.
Assessment tasks Assessment description Due date Location of assessment
Assessment Task 1 (AT1):
Knowledge
Test This assessment includes a series of questions; you must answer all questions correctly. Australian School of Commerce training campus
Assessment Task 2 (AT2):
Project &
Observation This assessment requires you to read the overview provided thoroughly and complete the tasks.
You are required to draft 5 different complex documents and submit it in due timelines. Australian School of Commerce training campus
Competency requirements:
To be judged competent in this unit, you must satisfactorily complete all assessment tasks to be
Competent (C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).
Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient and valid) prior to entering results into the competency record sheet.
Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency, student will be required to repeat the unit as per the scheduled delivery of the course. For further details, refer to Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy.
M.S Aviation Pty Ltd T/A Australian School Of Commerce
Student Assessment Booklet Page 6 of 36
Assessment tasks:
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified in the session plan. This will demonstrate that you have all the required skills and knowledge for this unit.
Outline of evidence to be collected:
You must submit the following evidence to be marked competent for this unit. Your assessor willensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic.
Assessment Task 1 (AT1):
Knowledge Test •
Answer all questions correctly in the Knowledge Test and submit to your assessor.
•
Complete and sign the cover sheet for assessment task.
Assessment Task 2 (AT2): Project &
Observation • Produce all required evidence electronically (unless specified in the assessment project below)
• • Perform role plays while being observed by your Assessor.
• • Complete and sign the cover sheet for assessment task • • Submit the observation report.
Administration, recording and reporting requirements:
You must read and follow this information carefully while completing assessments for this unit of competency and if you are unsure of any instruction, please contact your assessor to clarify.
The assessments are intended to be equitable, fair and flexible.
Submission of assessment:
You must ensure that the completed assessment tasks are submitted along with the assessment cover sheet:
• Your assessor will mark the submitted assessment, provide feedback to you and complete the comments section against each task, where applicable.
• ALL tasks must be completed in legible English. It is preferred that the tasks submitted for assessments are typed.
• You must submit all assessments on or before the due date specified by the assessor as per the training plan.
• Extensions for individual assessment tasks may be negotiated in specific circumstances with your assessor/trainer. However, you need to provide genuine evidence documents when seeking an extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by the trainer in writing.
• You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the integrity of the assessment, your assessor will let you know if this is the case.
• Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must submit your own original work and must not copy the work of other students. Plagiarism is unacceptable.
• You can submit your assessment tasks as hard copies in the classroom.
Recording an assessment result:
Once the assessments have been completed, the assessor will record the assessment results on the student assessment record sheets and LMS/student management system and all results will be approved by the Training Manager.
Assessors will check that you have completed the signed student declaration prior to filling out the assessment sheet.
Retaining assessment records:
Australian School of Commerce will securely retain all completed student assessment items for each student for a period of six months from the date on which the judgement of competence for the student was made. Australian School of Commerce will also retain sufficient data to be able to reissue AQF certification documentation for a period of 30 years.
All assessment records submitted to the assessor for marking will be stored and retained properly. And a hard copy submitted to student administration for filing along with the evidence.
The assessor will ensure that the student records are securely retained in accordance with the Australian School of Commerce record control policy accessible by the Student Administration Officer.
Assessment outcomes: –
For unit of competency:
There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more training and experience).
You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you have completed all assessments and have provided the appropriate evidence required to meet all criteria in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy.
For assessment task:
There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory.
On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you have completed the task successfully, submitted all evidence and satisfied the assessment criteria and Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the requirements of the assessment criteria.
Re-assessment:
If you are unsuccessful at achieving competency at the first attempt, you will be given two further opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy. As this is a competency-based program, the assessment continues throughout the program until you either achieve Competency in the assessment tasks or a further training need is identified and addressed.
Student access to records:
You have the right to access current and accurate records of your participation and results at any time. You can request a copy of your records by contacting the student administration and the assessor.
Support:
You may seek clarification about the assessment information and the instructions and tasks at any time from the assessor.
Reasonable adjustments and special learning needs:
Australian School of Commerce works to ensure that students with recognized disadvantages can access and participate in education and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy issues.
Where pre-training interviews and LLN assessments reveal that a student may require special support or where, after enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as the student’s views, the potential effect of the adjustment on the student and others and the costs and benefits of making the adjustment.
Any adjustments made must:
• be discussed, agreed and documented in the assessment record
• benefit the student
• maintain the integrity of the competency standards and course requirements as stipulated in the training package
• be reasonable to expect in a workplace.
Reasonable adjustment may consist of:
• providing additional time for students to complete learning and assessment tasks
• presenting questions orally for students with literacy issues
• asking questions in a relevant practical context
• using large print material
• extending the course duration
• Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.
Complaints and appeals:
If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to training manager. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed. For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and Procedures available in Australian School of Commerce Website.
Assessor intervention:
Assessors will check if you are ready for the assessment, and defer the assessment if you are not. Feedback will be given to you at the completion of the assessment.?During role play, the assessor may act as a client or employer, where required, but the assessor will not interfere with the assessment. If the assessment activities might impact on your safety or that of others, the assessor will stop the assessment immediately.
Plagiarism, cheating and assessment dishonesty:
Australian School of Commerce considers plagiarism and cheating as a serious misdemeanor. Evidence of plagiarism and cheating is treated on a case by case basis and the consequences for students engaging in such practices may include failure of the assessment or unit or exclusion from the course. For more information, refer to Australian School of Commerce’s Assessment Policy.
Note: To avoid plagiarism, you must quote the source where information was gathered from, using, preferably, an APA style. For further clarification of referencing style, please consult with your trainer.
Assessor feedback:
Assessors will provide feedback on the assessment that you have submitted. This can identify your strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along with your submission will be given to you and you must keep a copy of it throughout the completion of the course.
Student Declaration:
I…………………………………………………………………… (Student Name) have read and understand the
information provided above and also understand and accept that any act of plagiarism and academic dishonesty may have penalties including cancellation or suspension of my enrolment with Australian School of Commerce. I further declare that:
• All assessment work submitted for this unit competency is my own original work and plagiarism and collusion has not occurred.
• Assessment work has not been copied or submitted for any other unit/course.
• I have taken proper care and effort to ensure my work has not been copied by another person. • I have retained a copy of this assessment for my own records in the event I have to reproduce my work.
• I am aware that any assessment deemed unsatisfactory will require me to undergo reassessment which may be different to the one originally submitted.
Student signature: ……………………………………………………… Date: ……/……/…….
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PART 2
Assessment tasks
Assessment Task Cover Sheet Task 1 (AT1)
Student details
Student Name: Student ID:
Assessment details
Unit of Competency: BSBINM601 – Manage Knowledge and Information
Assessment Task 1: Knowledge Test
Date of Submission:
Assessment Outcome: Satisfactory Not Satisfactory
Assessor Signature:
Assessor Name:
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks
check for plagiarism Software No Check for copying/collusion No
Check for authenticity (own work) No
Cheating or use of model answers Yes No Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.
Signature: ………………………………………………… Signature: ………………………………
Date: ……………………………………………………….. Date: ……………………………………
Assessment task 1: Knowledge Test
Required documents and equipment:
• Computer with internet connection to refer to various resources.
• Australian School of Commerce Learners’ resources for the unit BSBINM601 – Manage
Knowledge and Information (organised by the trainer/assessor) • Learner’s notes
Instructions for students:
? This assessment will be conducted in Computer lab with access to the resources listed above.
? You must answer all knowledge questions as part of this assessment and submit answers in electronic copy.?The assessor will verify the authenticity of the work by asking questions regarding the answers provided. You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
? Be concise provide explanation according to the given word-limit and do not provide irrelevant information. Be careful, quantity is not quality.
? Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
? When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
? You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.
Planning the assessment
Access all resources mentioned in required resources, either printed copies or access via the internet.
• You must answer all questions in the knowledge test assessment.
• Time allocated to complete this assessment is 4 hours.
• Complete and submit the assessment on the same day of the assessment.
• Assessor will set a time to provide feedback. Evidence specifications:
At the end of the assessment, student will be required to submit the following evidence on the same day of the assessment.
• Completed assessment task with all questions answered.
• Completed and signed cover sheet for the assessment.
Assessor will record the assessment outcome on the assessment cover sheet.
Evidence submission:
• Assessor will record the assessment outcome on the assessment cover sheet.
Knowledge Test
QUESTION NUMBER QUESTIONS Students response
(to be
complete d by the
assessor
)
Question 1: What are the key features of a knowledge management system (KMS)?
S
NS
Question 2: List some strategies for measuring the effectiveness of the KMS in meeting organisational objectives. S
NS
Question 3: Give examples of strategies to use to test systems within the KMS so they continue to meet the information requirements of decision makers. S
NS
Question 4: Provide examples of adjustments that might be required to a KMS to meet organisational objectives, policies and procedures, and legislation. S
NS
Question 5: Describe a range of existing and emerging technologies used in knowledge and information management that ensure optimum efficiency and quality. S
NS
Question 6: Identify at least two types of business problems/issues that an organisation may experience. S
NS
Question7: Describe a process for analysing business problems or issues. S
NS
Question8: How should information be tested for reliability? S
NS
Question9: How should information be tested for validity? S
NS
Question10
: How should information be tested for sufficiency? S
NS
Question11
: Describe the range of strategies that might be used to collect data from staff to help improve plans and processes. S
NS
Question12
: Describe the range of strategies that might be used to collect data from customers to help improve plans and processes. S
NS
Question13
: List the steps involved in reviewing data from staff feedback. S
NS
Question14
: Explain what statistical analysis is. S
NS
Question15
: Explain the steps in conducting a statistical analysis. S
NS
Question16
: Explain statistical analysis and other quantitative methods commonly used in decision-making, including the following.
a. Correlation calculations
b. Short-, medium- and long-term trend analyses
c. Probability assessment
d. Regulation analysis
e. Dynamic programming
f. Linear programming
g. Queuing theory
h. Simulation
i. Transportation methodology S
NS
Question17
: Explain what sensitivity analysis is. S
NS
Question18
: Explain when a sensitivity analysis may be used. S
NS
Question19
: List the steps in a sensitivity analysis process. S
NS
Question20
: Explain the role of quantitative data in the decision-making process. S
NS
Question21
: Explain the application of quantitative data analysis methods relevant to the decision-making process. S
NS
Question22
: Define the term ‘risk analysis’. S
NS
Question23
: Describe the need for risk management. S
NS
Question24
: Explain the role of a risk management plan. S
NS
Question25
: Explain how to use a risk management plan to determine an acceptable course of action. S
NS
Question26
: Explain the range of specialists and other relevant groups to consult when making a decision, and provide one example of the reason for their inclusion. S
NS
Question27
: Explain the importance of consultation when making decisions. S
NS
Question28
: Explain the importance of monitoring and reviewing organisational policies and procedures to ensure they adhere to legislative requirements when implementing and managing change. S
NS
Question29
: What strategies can be used to ensure decisions are made in a timely manner? S
NS
Question30
: What aspects must be considered in order to disseminate information so that it meets the needs of the recipient? S
NS
Question31
: What questions should be asked to ensure the privacy and confidentiality of information that is disseminated to others? S
NS
Question32
: Why does a communication plan need to be updated? S
NS
Question33
: Why is it important to maintain and secure corporate knowledge? S
NS
Assessment Task Cover Sheet Task 2 (AT2)
Student details
Student Name: Student ID:
Assessment details
Unit of Competency: BSBINM601 – Manage Knowledge and Information
Assessment Task 2: Project and Observation
Date of Submission:
Assessment Outcome: Satisfactory Not Satisfactory
Assessor Signature:
Assessor Name:
Feedback:
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks
check for plagiarism Software No Check for copying/collusion No
Check for authenticity (own work) No
Cheating or use of model answers Yes No Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights.
Signature: ………………………………………………… Signature: ………………………………
Date: ……………………………………………………….. Date: ……………………………………
Assessment Task 2: Project
Required documents and equipment:
• Computer with internet connection to refer to various programs such as MS word, MS excel, MS PowerPoint or any other recognised software program.
• Australian School of Commerce Learners’ resources for the BSBINM601 – Manage
Knowledge and Information (organised by the trainer)
• Learner’s notes
• Appendix 1(provided by trainer/assessor)
• Appendix 2 (provided by trainer/assessor)
• Appendix 3 (provided by trainer/assessor)
• Appendix 4 (provided by trainer/assessor)
• Appendix 5 (provided by trainer/assessor)
Instructions for students:
• This assessment must be be conducted in the Australian School of Commerce simulated work environment computer lab with access to the resources listed below:
• Australian School of Commerce’s office equipment and resources
• sample organisational policies and procedures
• You are required to read the task overview given and complete the project in due timelines.
• You must satisfactorily perform all tasks to be deemed Satisfactory for this assessment.
• Be concise provide explanation according to the given word-limit and do not provide irrelevant information. Be careful, quantity is not quality.
• Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
• When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
• You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.
• relevant legislation, regulations, standards and codes
• case studies and, where possible, real situations
• Office equipment, materials and software packages
• Interaction with others
• BizOps Enterprises documents, policies and templates (these can be accessed either by the following web links):
o company-profile.pdf
http://chilp.it/c6a7f96
o company-business-plan.pdf
http://chilp.it/eb45dfd
o organisation-operational-plan.pdf
http://chilp.it/86d764e
o information-management-policy.pdf
http://chilp.it/6ea904b o privacy-policy.pdf
http://chilp.it/a4d48b4 o confidentiality-policy.pdf
http://chilp.it/ac4112b
o collected-staff-data.pdf
http://chilp.it/051e3eb
o collected-customer-data.pdf http://chilp.it/783d09a
o communication plan template.docx Appendix – 3 o Risk management plan template Appendix- 4 o Sales report Appendix- 5
Planning the assessment
• Recommended date for assessment: _
• Access all resources mentioned in required resources either printed copies or access via the internet.
• Time required for assessment: 20 hours (this will be completed over multiple sessions but student must submit assessment on or before the due date provided by the trainer/Assessor)
• You must:
• Produce all evidence as required in the Project assessment.
• Complete and submit in due timelines.
• Submit with a completed and signed assessment cover sheet.
• Assessor will set a time to provide feedback.
Evidence specifications:
At the end of this assessment, you will be required to submit following evidence before due date specified by the assessor:
• Report on business information (Task One)
• Analysis report (Task Three – Five)
• Decision-making report (Task Six) • Risk matrix (Task Six)
• Communication plan (Task Seven)
• Completed and signed cover sheet for assessment.
Evidence submission:
• Documentation can be submitted electronically or paper-based.
• Assessor will record the assessment outcome on the assessment cover sheet.
Task Overview:
You receive an email from Nancy Tooket, Managing Director: Retail Operations, BizOps Enterprises
Subject: Company profile and branding update
Hello,
As discussed at our recent management meeting, BizOps Enterprises has decided that it is time to refresh its brand and increase the company profile with a view to increasing market share, particularly in the retail arm of the organisation. Currently we have 33 per cent of the market; Lamarck has 38 per cent; Apollo has 15 per cent; Fergusson’s has 9 per cent; and smaller businesses make up the rest. Recently, there have been some issues with our current approach identified through anecdotal information. The problem appears to be a lack of innovative ideas to project our brand, resulting in loss of potential customers and declining market coverage.
We know that there is room for improvement in how we are perceived in the market place. We already have a few ideas but it would be good to know what the current perception is – from our existing customers and also from potential customers. I would like to get ideas from our staff as well.
As our marketing manager, could you please conduct some research and let us know a bit more about the following so we can think about how we should move forward:
• Current perceptions of BizOps Enterprises
• Best practice in the use of logos and branding activities
• What other businesses are doing in this area
Refer to the ‘Project Instructions’ section that follows for details of the tasks you are required to complete. Regards,
Nancy Tooket
Managing Director: Retail Operations
You will need to access and read the following BizOps Enterprises documents, policies and templates to familiarise yourself with the scope of the organisation’s operations:
• Company profile
• Company business plan
• Organisation operational plan
• Information management policy
• Confidentiality policy
• Privacy policy
• Communication plan template
• Risk management plan template
• Collected staff data
• Collected customer data
• Sales report
Project instructions
Section 1: Obtain information on business issues Task One
Prepare a report that gathers business information needed for informed decision-making in BizOps.
As part of the report, you will need to do the following:
a. Access the collected staff data and collected customer data using the provided weblink.
This data was collected by a series of surveys seeking opinions on branding and marketing issues. You may include information collected via such other methods as staff performance appraisal feedback forms, focus groups and customer perception reports.
b. Review the sales report attached in Annex IV. You may consider such other business
performance data as market share and information gathered via third-party reports.
c. Identify, define and analyse business problems and issues, such as financial, operational,
cultural and behavioural issues.
d. Identify information required to reach a decision on problems/issues, such as reviewing staff survey evaluations to address staffing issues.
e. Test information for reliability and validity and reject where contradictory or ambiguous. a. Gather corporate knowledge and other information that is not held in formal systems, such as knowledge of internal processes.
b. Review the information that has been provided, such as by consulting with managers and
team leaders.
Task Two
You will be observed verbally communicating with stakeholders from formal and informal networks. This may include organising a brainstorming session with colleagues or consulting with an industry network in a meeting. As part of the communication you need to do the following:
a. Gather corporate knowledge and other information that is not held in formal systems, suchas knowledge of internal processes.
b. Review the information that has been provided, such as by consulting with managers andteam leaders.
Section 2: Analyse the information
Task Three
Prepare a report that analyses and reviews the information and knowledge collected in Task One. As part of the report, you will need to do the following:
Identify the objectives of the information analysis and ensure they are clear, relevant and consistent with the decisions required.
Analyse the information to identify patterns and emerging trends, and interpret the information to determine cause and effect of the trends.
Undertake statistical analysis, sensitivity analysis and other techniques to draw conclusions based on the information and knowledge. The analysis must be selected from the following methods:
• correlation calculations
• short- to medium-term trend analyses
• long-term trend analysis
• dynamic programming linear programming
• queuing theory
• simulation
• transportation methodology
• regulation analysis
• Probability assessments.
Task Four
Ensure documentation reflects a logical approach to evaluate evidence and draw conclusions, such as making sure documentation is clear, realistic and relevant.
Task Five
Outline any necessary adjustments to the management information systems or decision support systems to make sure they meet the information-processing objectives.
Section 3: Make decisions on the business issues identified
Task Six
Write a report outlining the decision-making process to address the identified business issues. As part of the report, you will need to do the following:
a. Review whether sufficient valid and reliable information/evidence is available to Support a decision.
b. Use a risk matrix to evaluate whether risk management plans are appropriate to determine an acceptable course of action. (ANNEX IV)
c. Identify and recommend appropriate quantitative methods to assist decision-making, such as data modeling, cost–benefit analysis, break-even analysis and a feasibility study.
d. Consult with specialists and other relevant groups and individuals in the decision-making process. This consultation meeting will be observed.
e. Outline how the group/individual making decisions has the authority to do so.
f. Outline how decisions are made in a timely manner, and in accordance with BizOps’ guidelines, procedures, objectives, values and standards.
Section 4: Disseminate information to the organisation
Task Seven
Prepare a communication plan using Annex 3, that outlines how information will be disseminated to the relevant groups throughout BizOps. You must do the following:
a. Ensure advice/information needs are documented and are specific to location, format and time line requirements, such as following confidentiality procedures.
b. Ensure regular updates of document information and databases, and that procedures exist for updating databases.
c. Ensure the design and test systems meet information requirements of decision makers, such as by developing a flowchart for the range of components in the knowledge management system.
d. Ensure information is up-to-date, accurate, relevant and sufficient for the recipient, such as by checking how the information will be used.
e. Adhere to confidentiality/privacy policies when transmitting or releasing information and advice.
f. Utilise technology that provides optimum quality and efficiency, such as by assessing the suitability and capabilities of different technologies.
g. Maintain corporate knowledge and ensure security in relation to storage and retrieval of information, such as using data protection strategies.
h. Regularly review and update communication plans by outlining a schedule for review.
Task Eight
You will be observed verbally disseminating information to stakeholders and specialists in a formal situation using the communication plan you developed, such as in a meeting using language, tone and pace appropriate for the audience and the purpose of the session.
The final documents you submit for assessment will be assessed using the project criteria provided.
All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily. You must complete the project unassisted by the assessor or other personnel but may refer to reference material as needed.
M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000
Ph: 1300 781 194
Student Assessment Criteria Assessor to tick the appropriate box Assessor to tick the appropriate box
Section 1 Section 2
to:
•
•
•
•
•
• Communication | Is the learner able
Communicate clearly with others
Ask for help when needed
Follow instructions
Identify the task requirements including document purpose and proposed audience
Consult with others to determine meeting concepts and requirements
Clarify task requirements with supervisor (assessor) as required Yes
No Safety | Is the learner able to:
• Work safely at all times
• Ensure your actions do
not put the safety of yourself or others at risk Yes
No
Section 3 Assessor to tick the appropriate document completed by the student.
- Report that gathers business information needed to inform decision-making in an organisation:
• Reviewing staff and customer feedback Yes
No
• Reviewing business performance data Yes
No
• Identifying, defining and analysing business problems and issues Yes
No
• Identifying information required to reach a decision on problems/issues Yes
No
• Testing information for reliability and validity, and rejecting where contradictory or ambiguous Yes
No - Verbally communicating with stakeholders from formal and informal networks
• Gathering corporate knowledge and other information that is not held in formal systems Yes
No
• Reviewing the information that has been provided Yes
No - Report analysing and reviewing the information and knowledge M.S Aviation Pty Ltd T/A Australian School Of Commerce collected
Student Assessment Booklet Page 25 of 36
Version 9.0
• Identifying the objectives of the information analysis, and ensuring they are clear, relevant and consistent with the decisions required Yes
No
Yes
E: Info@asoc.edu.au
W: www.asoc.edu.au
Project checklist – Assessor to complete:
Final Assessment Record
Student name: Student ID:
Assessor name: Date of completion:
Unit of competency: BSBINM601 – Manage Knowledge and Information
Assessments Student results
Satisfactory Not Yet Satisfactory Not Submitted
Assessment task 1: Knowledge Test
Assessment task 2: Project and Observation
Comments/ Feedback:
Unit outcome: Competent Not Yet Competent
Is re-assessment required? Yes No
Assessor Signoff
By signing this final assessment record:
• I confirm that the student has attempted all requirements of this unit of competency
• I am satisfied the work submitted is their own work.
• I have informed the participant of the assessment decision.
Assessor signature: Date:
Student Signoff
By signing this final assessment record:
• I have received, discussed and accept the outcome from my assessment as above for this unit of competency and I am aware of my right to appeal.
Student signature: Date:
Candidate Feedback Form
Candidate’s Name:
Unique Student Identifier (USI):
Unit: BSBINM601 – Manage Knowledge and Information
Assessor’s Name:
Assessment Date:
Please provide us some feedback on your assessment process.
Information provided on this form is used for evaluation of our assessment systems and processes.
This information is confidential and is not released to any external parties without your written consent .
Please tick ? Yes or No for the questions below:
Yes No
Did you receive information about the assessment prior to the date?
Were the instructions to the assessment clear and easy to understand?
Did you understand the purpose of the assessment?
Were you advised of the performance criteria?
Were you advised of the process of the assessment?
Were there any surprises in your assessment?
Did you feel the assessment was fair?
Was your assessor professional?
Did you feel the assessment was accurate?
Were you comfortable with the outcome?
Did you receive feedback about your assessment?
If you answered no to any of the above questions are you aware of the appeals process?
Comments:
Appendix1- Assessment resource in simulated business environment
Australian School of Commerce will conduct this assessment in computer lab by setting simulated business environment which is safe and experiences typical writing field of work. The following resources will be made available to the learner:
? Australian School of Commerce’s office equipment and resources
? sample organisational policies and procedures
Copyright: Instructions in this tool have been developed by NTA and Australian School of Commerce Institute for sole purpose of use by Australian School
of Commerce institute. Any part of these assessment instructions cannot be reproduced in full or part for without approval of Australian School of Commerce Institute and NTA which holds authorship rights.
Appendix 2- Peer Review Form
Use this peer review form to provide feedback to your colleague’s role-play performance. Please rate their performance in terms of the items listed below with applicable comments where necessary and return the form to your colleague upon the completion of the presentation.
Fair Good Excellent
- The performance was organised according to the selected enterprise’s plans, policies and procedures.
- The information was presented in a logical manner with insights into managing knowledge and information.
- The language used was clear and concise.
- The performer had good eye contact with the audience and used positive body language.
- The performer listened to questions and answered appropriately.
Appendix 3-Communication plan template
You can use the templates to complete Assessment B – Project. You may customise these documents to suit your needs.
Communication plan template
Objective:
Relevant stakeholders (managers, clients, teams, etc.)
Required resources (location, equipment, etc.)
Dissemination methods (slideshow presentations, video conferencing, etc.)
Information checked for accuracy, sufficiency, currency and relevance
Location
Dissemination methods
Time line (Schedule/delivery date
Relevant policies/procedures
Security/confidentiality status
Outcomes/follow-up actions
Documentation (hand-outs, presentation slides, statistical analysis, etc.)
Appendix 4- Risk management plan template
Background:
Context:
Level of access and restrictions:
Reporting requirements:
Record-keeping procedures
Updates Person responsibilities Date
Risk register
Lessons learned register
Appendix 5- BizOps Enterprises report
This sales report provides real-time data and information on BizOps’s sales performance from July to November.
The following tables show:
• the income statement
• a breakdown of revenue provided by each sales channel
• Performance statistics for sales generated through eCommerce – specifically through BizOps’s website and online shopping
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