An operations manager manages processes and procedures. An operations manager must also be a strong and confident leader. In this Discussion, consider what the leader side of the operations manager looks like and consider what leadership attributes the operations manager must have to be effective. Also, assess your current leadership skills on the same criteria. To find this out, view the videos listed for this activity and/or conduct research in the virtual library on this topic. Review and synthesize the information provided with the information that you find on this topic. Your answers must demonstrate your understanding of the concepts and principles identified within the textbook, course information, and activities, but also from independent academic quality research to solve these challenges. Remember to cite each source that you use!
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The operations manager plays a pivotal role in an organization, government or business. The precise role of operations manager depends with the size and nature of an enterprise. However, operations manager must possess leadership skills as well as interpersonal skills in order for him/her to succeed(Malakooti, 2013). Some of the roles include planning and overseeing communications as well as managing both personnel and raw materials. Since operation manager is in charge of operations, he/she oversights supplies, purchasing and inventory. In terms human resource operations manager play crucial role in planning staff development, overseeing assignment of employees, hiring and determining the needs of employees.
The operation manager should also have financial skills since he/she play crucial role in budgeting, keeping the enterprise on track financially by controlling the costs. In order to ensure that the quality of products is achieve and maintained, the operation manager play important role in ensuring that goals are set(Chase, et al., 2007). These include formulating policies and objective using the available data such as financial statements and market forecast. For effective communication, the operation manager must possess communication skills and interpersonal skills. This include providing leadership skills between various departments in the organization.
Therefore, operation manager must be able to bring together employees and their departments by nurturing positive culture. This is also achieved by facilitating positive relationship between management and the employees. Operation manager also helps to resolves disputes and agreement that occurs between the department or between the employees and the management. In terms of decision making, operations manager advice the chief executive, chief financial officer and the president about the overall operations in the organization.
References
Chase, R. B., Jacobs, F. R. & Aquilano, A. N. (2007). Operations Management for Competitive Advantage (11th Ed.). McGraw-Hill.
Malakooti, B. (2013). Operations and Production Systems with Multiple Objectives. John Wiley & Sons.
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