Assignment 2: Health Insurance and Quality
Imagine that you are the clinic manager of an urgent care center. Recently, your center has seen an increase in complaints regarding long wait times, inadequate or incomplete information from staff during visits, and the relatively small number of insurance types accepted at the facility.
Write a 2 page paper in which you:
Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support your response with examples of the successful application your chosen quality initiatives.
Defend your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Provide support with at least two (2) examples that illustrate your position.
Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
Analyze the impact of healthcare financing and health insurance on healthcare access, quality, and cost.
Determine the factors that affect healthcare quality in healthcare organizations.
Use technology and information resources to research issues in healthcare policy, law, and ethics.
Write clearly and concisely about healthcare policy and law using proper writing mechanics.
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Quality Initiatives to Increase Patient Satisfaction and Reduce Costs of Care
The main goals of a healthcare organization are to provide services that increase the levels of care outcomes at an affordable cost. The population in America is getting increasingly old, which increases patient demands. In addition, there is an increasing pressure on healthcare organizations to reduce costs of care while meeting the high demand for quality care (Househ, Borycki & Kushniruk, 2014). As a manager of a care center, one has to implement strategies that meets the organizational goals, improve quality, while reducing costs. As a manager of an urgent care center, the following are examples of quality initiatives that would improve patient satisfaction and reduce costs of healthcare.
The first example is the adoption and use of the information communication technology in capture, storage and retrieval of medical information. According to (Househ, Borycki & Kushniruk, 2014) the use of electronic medical records makes it easier for doctors to access information about patients once they are captured during consultation. Moreover, electronic medical records ensure adequate information is always provided to patients at a glance. The use of medical records serves to reduce workload associated with bulky manual records, reduces the costs of furniture and other stationery that is required to keep records. Thus adoption of electronic medical records reduces workload in nurse practitioners, allowing them enough time to serve patients. This increases efficiency and reduces costs of provision of care. The other initiative is to increase the number of healthcare insurance that the center can accept. There are many insurance companies that offer
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