The management team is comfortable that the service level agreements can be met with respect to things they can control, namely employee performance and knowledge base quality. They are, however, concerned that because the majority of the help desk support infrastructure is based on Web-based self-service, an outage on the Web site could lead to missed service levels.
Describe what can be done to ensure the security and availability of the Web-based infrastructure and what the company can do to keep the help desk running in the event of a Web site outage (business continuity). The discussion about security should focus on 2 levels:
- Network infrastructure/security
- Application infrastructure/security
Finally, discuss cultural implications for IT support to encourage effective interactions with those customers who differ in beliefs, behaviors, values, or views. Make sure to cover personal cultural rules/biases and their impact to societies.
Add the discussion about security and business continuity to the section titled Performance Management.
GET SOLUTION FOR THIS ASSIGNMENT, Get Impressive Scores in Your Class
TO BE RE-WRITTEN FROM THE SCRATCH
GET SOLUTION FOR THIS ASSIGNMENT
TO BE RE-WRITTEN FROM THE SCRATCH
- Original and non-plagiarized custom papers- Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
- Timely Delivery– primewritersbay.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
- Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
- Confidential- It’s secure to place an order at primewritersbay.com We won’t reveal your private information to anyone else.
- Writing services provided by experts- Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
- Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, research proposals.
- Network infrastructure/security