Discuss the training theory and its primary tenets.
Explain why you recommend this theory.
Discuss two to three activities that you would build from this theory. For example, if you chose action theory, you may create group activities where sales associates run through sales scenarios with each other to see what works and what does not. Feel free to be as creative as you would like with your given theory.
Explain how your activities will address each learning style (i.e., visual, audible, and kinesthetic learning styles).
Your presentation must be at least 10 slides in length, not counting the title and reference slides. You are required to use at least one outside source and to utilize the notes section within PowerPoint. Within the notes section, include additional explanations for each slide. As you create your presentation, keep in mind that you are presenting for executives at your organization. All sources used, including the required unit resources, must be cited and referenced according to APA guidelines.
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Discuss the training theory and its primary tenets.
In a 3-5-page, APA-formatted written report, address the following concepts by providing in-depth analysis and details pertaining to implementation and planning: with reference and citation
What contributes to the complexity of a cloud strategy?
How does tactical adoption of cloud services differ from a coordinated cloud strategy?
What are the major reasons for sourcing and what types of work are not readily outsourced offshore?
What security consideration should be taken into consideration when selecting or implementing a cloud strategy?
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§ Describe how some frameworks relate to an industry-specific organization.
Assignment Requirements
You work as a junior security analyst for a governmental organization with Department of Defense (DoD) ties. Your manager has asked you to:
§ Identify and explain three business considerations relating to security policy frameworks
§ Describe the factors relating to them, especially for a DoD-focused organization
Your organization’s long-term strategic goal is to make DoD its primary focus of business. In doing so, your organization will be faced with a different set of business considerations—that is, DoD contracts, their security level requirements, and their time constraints.
For this assignment:
1. Research security policy frameworks appropriate for a DoD-focused organization.
2. Create a table showing three DoD frameworks and align them to your firm’s business considerations and goal of becoming a DoD-focused organization.
3. Create a summary report with an introduction describing business considerations relating to a DoD-supplier organization, the table you created in Step 1, and a conclusion that includes the rationale for choosing the frameworks.
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Explain the benefits that may result from obtaining a safety and health certification. Discuss which certification you believe would be the most beneficial to your present job or a job you would like to have in the future. What do you believe would be the biggest hurdle to you obtaining the certification?
FYI, I am in Aviation. I would like to be an aviation safety coordinator for Airside Operations. Please incorporate this in the above question when responding.
Your answer must be at least 200 words in length.
QUESTION 2
Discuss the organizational system that you believe would be the most effective for the safety officer in a medium-sized (100-200 employees) manufacturing facility. Explain how you would balance the company’s requirements for production and your job of providing a safe work environment.Your answer must be at least 200 words in length.
QUESTION 3
1. The Acme Company lost 650 hours due to accidents on the job in the first quarter of the year. The average hourly wage of the employees who contributed to the lost hours was $15.00. The company benefits add 25% to the wages. Using the cost-of-lost-hours formula (employee hours lost X average loaded labor rate = cost), calculate the direct cost of the lost work hours. Discuss the approach you would use to estimate the hidden costs that would also be associated with the lost hours.Your answer must be at least 200 words in length.
QUESTION 4
1. Choose three organizations that you believe have had the greatest impact on the current state of safety and health programs in the United States. Summarize the purpose of each organization, and discuss how you believe you can use these organizations to improve your ability to perform your duties as a safety and health professional.Your answer must be at least 200 words in length
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Over the last two study periods, we have examined the physiology of most of our major organ systems. For this final assessment, you are going to research and prepare a 6–8- minute presentation on a disease of your choice that will be viewed by your peers. The disease you choose must impact one of the physiological systems we have covered in either HBS202 or HBS204 and you must be able to describe how the disease changes the physiology of the system. This may make some diseases harder than others so think carefully about your choice.
In your presentation, you must include the following information:
1. An introduction – make sure you introduce yourself and explain why you have picked the disease you will be discussing. 2. Information about the disease – this could include how many people will suffer from the disease, causes if they are known and symptoms. 3. How the disease changes the physiology of the tissue/organ system(s) involved. You will need to make sure that you introduce what is normal before you discuss how the disease changes it and leads to symptoms mentioned in question 2. 4. What is one aspect of the disease that you have chosen that researchers are currently focussing on, this is where you will need to have a look in the scientific literature, and it needs to be “current” specifically from 2020 or 2021. 5. Potential treatment – you need to pick one intervention that is commonly used to treat the disease and explain how this works making sure you talk about the relevant physiology.
Remember – this assessment is about you communicating the physiology of your chosen disease not just general information about the disease copied from the internet. You will need to do some research and include information that isn’t just from textbooks and Wikipedia. You will need to reference your presentation (further information on this will be provided on the LMS). Instructions The objectives of this task are: • To investigate a novel physiological concept (i.e. something that is relevant to, but has not been directly covered by, your lectures); • To develop research skills: to select appropriate sources of reliable and relevant information; • To develop scientific writing skills: to use vocabulary appropriate for a general scientific audience when preparing your talk, and to develop a concise story that conveys the major features of the technique in a logical sequence; • To develop audio-visual presentation skills: to use information gathered by your research to construct a short verbal description of physiological concepts using diagrams to assist you with your explanations; • To develop correct referencing and other acknowledgement skills.
Resources Textbooks You can find some general information in your prescribed Physiology textbook, however it will not be able to help you answer all of the parts of this assignment: Silverthorn, D.U. (2019) Human Physiology: An Integrated Approach 8th Edition (Global Edition), Pearson Any Anatomy and Physiology textbook will be able to provide you with useful basic information
Websites The web is an immense resource, but be careful – apart from some sites such as those run by the publishers of scientific journals, very few web sites are peer-reviewed or checked for accuracy. For further information on assessing the integrity and validity of information sources, visit the La Trobe University library web site (http://www.latrobe.edu.au/library/help-and-training/videos). Also remember that any information sourced from the web has to be acknowledged in a citation, just as a print-based reference would be. Wikipedia is not an acceptable reference for this assignment. You need to make sure that you include in text citations where relevant. You do not need to use APA7 as this takes up a lot of space on your slides. Instead consider using author date or numbering of the references on your slides (have a look at the video on the LMS for more information). You need to include a full reference list at the end of your presentation. For this assignment you may find that some of your references are from the early 2000’s, particularly those about your chosen disease – that is perfectly OK. Remember, you do need to use a resource that is from 2020 or 2021 for one aspect of the presentation
Create your presentation After you have gathered all your research together and decided what should be included (and just as importantly, what should be left out!), the next step is to record the presentation with voice over to demonstrate your knowledge in this area. There are a number of tools that can be used to record your presentation. PowerPoint slides with audio voiceover is perfectly acceptable (information on how to do this can be found on this website https://www.lifewire.com/how-to-record-voiceover- powerpoint-4173784). A follow on article explains how to convert your presentation to a video https://www.lifewire.com/convert-powerpoint-to-video-4165363. An alternative approach is to record yourself in Zoom. If you are feeling adventurous, you can try one of these other software options: • ‘Explain Everything’ (collaborative & interactive whiteboard; http://explaineverything.com) • ‘CamStudio’ (screen and audio capture; http://camstudio.org) • ‘Camtasia Studio’ (TechSmith Corporation, free trial version) This is what we use in the department to create the recordings that you see on the LMS • Quickcast (Mac; free) • Screencast-O-Matic (Windows; free; https://screencast-o-matic.com/home)
If you would like to appear in your presentation, that is great but there is no expectation that you
do. You must make sure that you include slides of some kind in your presentation to be eligible for full marks.
Submit your presentation for assessment Once you have recorded the presentation, you will need to save it as an .mp4 file and upload it to the dropbox on the LMS. This is not a drag and drop submission, you need to read the instructions that are on the LMS about how to do this. Please note that it does take some time to upload the file, don’t panic that it isn’t there but you do need to make sure you allow a bit more time to process the file.
You must also submit your slides and script to a separate Turnitin drop box to ensure that you have written the information in your own words. This is not marked but you must submit your script.
Deadline Your presentation is to be submitted to the LMS drop box no later than 23:59 on Sunday 14th November.
Assessment This task will be assessed based on the detailed marking rubric provided on the last couple of pages of this document. The marks for your audio-visual presentation will be weighted as follows:
• 60% on scientific content; and • 30% on the quality of the presentation and • 10% on the correct use of references
Within three weeks of submission, a member of the physiology teaching staff will mark your presentation using the rubric below and provide written feedback. You will receive a mark out of 100 for your presentation but remember this will be scaled down to a mark out of 30 for your final grade.
Late submission You will be able to submit your assessment for 5 days after the due date (until 23:59 Friday 19th November), however your final mark will be subject to a penalty of 5% per day that your submission is late up to a maximum of 25%. After 5 days you will be given a mark of ‘zero’
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The Impact of Various Internal and External Organizational “Environments” on IT Management
The ability to understand various elements within and outside your topic organization and the extent to which they affect information technology are keenly important to the organization’s management. One facet of this ability is to be able to successfully scan various internal and external “environments” (social, economic, political, and technological, etc.) at numerous organizational levels (as well as the demands of their various publics). This module will focus on gaining a better understanding of the “environmental” conditions facing your chosen Capstone organization and how to assess the elements of required planned change.
This module will be primarily devoted to the careful review of your previous Capstone Case paper segments, assembling them into a cohesive finished product (with one overall case introduction and conclusion) which reflects careful discussion, as well as the comprehensive integration/citation of previous MSITM coursework and other relevant sources.
Case Assignment
In this module, you will perform a careful review of your previous Capstone Case paper segments, assembling them into a cohesive finished product (with one overall case introduction and conclusion) which reflects careful discussion, as well as the comprehensive integration/citation of previous MSITM coursework and other relevant sources into your IT Governance Project. Also, you will produce a video where you present your project. Then post a link to the YouTube video with a presentation of your IT Governance project.
Assignment Expectations
Your Capstone Case assignment is to produce a reasonable and workable plan to set the stage for these forthcoming IT improvements—a plan that will help affected organization managers, employees, and customers better embrace the forthcoming change implementation. Include these areas in your YouTube presentation as well. This paper require that you integrate, discuss, contiguously cite, and later fully reference at least five academically sound sources. Use enough concurrent discussion so that the purpose of each citation is apparent to the reader. This paper is incomplete without at least five academically sound references
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Assignment 3: Presentation Word/time limit: 1500 (+/– 10%) Weighting: 40% After you have read this information, head over to the Assignment 3 Q&A discussion board to ask any questions and see what your peers are saying about this assignment. Assignment overview This assignment is a mandatory submission, which means that in order to pass this unit of study, you must submit this assignment. For this assignment, students are required to design a 1500-word speech with both PowerPoint Slides and the speech notes that accompany those slides in the ’notes’ section below each slide. The presentation will have to answer a question that has been provided. The PowerPoint slides need to be saved as a PDF file and uploaded to Turnitin for submission. Students ARE NOT required to actually give a physical presentation. This assignment supports unit learning outcomes 1, 2, 3, 4 and 5. Assignment details You are asked to develop a presentation that responds to the following question: In what ways can the NSW child protection system address the rights of Children Who Live in Low Socio-Economic Environment? Write a 1500-word speech in response to this question in such a way that it would be read out as a speech to a professional practice audience, e.g. at a conference, a professional development day at your organisation or a practitioner team meeting. Use your annotated bibliography to inform your work and help you establish a basic claim or statement about the topic and critical argument for this position, clearly stating what recommendation(s) you are suggesting to address the issue you’ve identified. Discussing one recommendation in depth with critical comment is sufficient. Use a minimum of three peer-reviewed sources and an overall minimum of five references to support your recommendation(s). This means you can use grey literature, lecture content, workshop activities/discussion, videos, websites, etc. You should also include relevant legislation within your presentation (i.e. UNCROC [UNICEF n.d.] and NSW Children and Young Persons [Care and Protection] Act 1998 [Austlii 2021]). Design PowerPoint slides that you can use to deliver your speech; a maximum of 10 slides (not including an introductory slide and a reference slide). Do not use animation or slide transitions. You are encouraged to use pie charts, graphs, icons, symbols, pictographs or any other visual elements that support your presentation. Copy your speech into the ‘notes’ section under each slide. Save your PowerPoint file as a PDF. For assistance completing this step, refer to How to save PowerPoint as PDF with notes (Nyugen 2019) as a guide. Submit this through Turnitin. Note: the reference list is not included in the word count. Supporting resources Presentations (Western Sydney University n.d.). In-text citation using the Harvard WesternSydU style (Western Sydney U Lib 2017). Library Study Smart—a library resource that helps you complete assignments (Western Sydney U Lib 2019). Western Sydney University Library has further information about referencing on their Referencing and citation page. Submission details overview This assignment will be submitted through Canvas. When you are ready to submit your assignment, select the ‘Start Assignment’ button at the top of this page. You will be taken to the ‘File Upload’ tab, where you can choose your file or submit your URL. Please note: When you submit your assignment through Canvas, you are also submitting the assignment through Turnitin, which is a text-matching service that compares your work with an international database of information sources. You will need to agree to using it. Once you have submitted your assignment, select ‘Submission Details’ on the right of your screen to view your originality report if you haven’t already done so. Please allow a 24-hour turnaround for an originality report to be generated. Resubmissions after the due date without prior approval from your Unit Coordinator may not be marked. Assignment criteria Research and supporting evidence. Critical argument and recommendations. Visual presentation
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The written assignment for this unit is based on students choosing a topic from the list of topics provided and undertake a literature search relevant to the chosen topic (10 references, including at least 8 peer-reviewed journal articles). Students will then provide critical analysis of the chosen topic with the support of the literature reviewed including a description of the health issue and pathophysiology, explanation of major concepts based on findings from contemporary literature, presentation of a nursing management plan from the literature and a discussion on how the knowledge gained will assist in advancing their role in the workplace. Please note the discussion is based on ONE condition (health disorder) selected from the list below. Principles of nursing management of patients/clients with a condition relevant to the respiratory system. Principles of nursing management of patients/clients with a condition relevant to the cardiac system. Principles of nursing management of patients/clients a condition relevant to the gastrointestinal system. Principles of nursing management of patients/clients a condition relevant to the hematological/vascular system. Principles of nursing management of patients/clients with a condition relevant to the cerebral/ neurological system. Principles of nursing management of patients/clients with a condition relevant to the endocrine system. Principles of nursing management of patients/clients with a condition relevant to the renal system
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Business Management Skills (DIPMB3_AS_v3) Student identification (student to complete) Please complete the fields shaded grey. Student number Written Assignment result (assessor to complete) Result — first submission Not yet demonstrated Parts that must be resubmitted Result — resubmission (if applicable) Not applicable Result summary (assessor to complete) First submission Resubmission (if required) Task 1 Not yet demonstrated Not applicable Task 2 Not yet demonstrated Not applicable Task 3 Not yet demonstrated Not applicable Task 4 Not yet demonstrated Not applicable Task 5 Not yet demonstrated Not applicable Task 6 Not yet demonstrated Not applicable Task 7 Not yet demonstrated Not applicable Task 8 Not yet demonstrated Not applicable Feedback (assessor to complete) [insert assessor feedback] Before you begin Read everything in this document before you start your written assignment for Business Management Skills (DIPMB3_AS_v3). About this document This document includes the following parts: • Instructions for completing and submitting this assignment • CCF & MB case study and tasks covering Business Management Skills: • Task 1 — Developing and nurturing relationships with clients, other professionals and third-party referrers • Task 2 — Growing the business • Task 3 — Identifying risk and applying risk management processes • Task 4— Improving the business • Task 5 —Managing people performance • Task 6 — Showing leadership in the workplace • Task 7 – Standards and values • Task 8 – Develop a Performance plan How to use the study plan We recommend that you use the study plan for this subject to help you manage your time to complete the assignment within your enrolment period. Your study plan is in the KapLearn Business Management Skills (DIPMB3v3) subject room. Instructions for completing and submitting this written assignment Saving your work Download this document to your desktop, type your answers in the spaces provided and save your work regularly. • Use the template provided, as other formats will not be accepted for these assignments. • Name your file as follows: Studentnumber_SubjectCode_Assignment_versionnumber_Submissionnumber (e.g. 12345678_DIPMB3_AS_v3_Submission1). • Include your student ID on the first page of the assignment. Before you submit your work, please do a spell check and proofread your work to ensure that everything is clear and unambiguous. Word count The word count shown with each question is indicative only. You will not be penalised for exceeding the suggested word count. Please do not include additional information which is outside the scope of the question. Additional research When completing this assignment, assumptions are permitted although they must not be in conflict with the information provided in the Case Study. You may also be required to source additional information from other organisations in the finance industry to find the right products or services to meet your client’s requirements, or to calculate any service fees that may be applicable. Submitting the written assignment Only Microsoft Office compatible written assignments submitted in the template file will be accepted for marking by Kaplan Professional Education. You need to save and submit this entire document. Do not remove any sections of the document. Do not save your completed assignment as a PDF. The written assignment must be completed before submitting it to Kaplan Professional Education. Incomplete written assignments will be returned to you unmarked. The maximum file size is 20MB for the Written and Oral Assignment. Once you submit your written assignment for marking you will be unable to make any further changes to it. You are able to submit your written assignment earlier than the deadline if you are confident you have completed all parts and have prepared a quality submission. Please refer to the Assignment submission/resubmission videos in the ‘Assessment’ section of KapLearn under your ‘Assignment Enrolment’ for details on how to submit/resubmit your written assignment. Your written assignment and oral assignment must be submitted together on or before your due date. Please check KapLearn for the due date. The written assignment marking process You have 12 weeks from the date of your enrolment in this subject to submit your completed assignment. If you reach the end of your initial enrolment period and have been deemed ‘Not yet demonstrated’ in one or more assessment items, then an additional four (4) weeks will be granted, provided you attempted all assessment tasks during the initial enrolment period. Your assessor will mark your written and oral assignment and return it to you in the Business Management Skills (DIPMB3v3) subject room in KapLearn under the ‘Assessment’ tab. Make a reasonable attempt You must demonstrate that you have made a reasonable attempt to answer all of the questions in your written assignment. Failure to do so will mean that your assignment will not be accepted for marking; therefore you will not receive the benefit of feedback on your submission. If you do not meet these requirements, you will be notified. You will then have until your submission deadline to submit your completed written and oral assignment. How your written assignment is graded Assignment tasks are used to determine your ‘competence’ in demonstrating the required knowledge and/or skills for each subject. As a result, you will be graded as either Demonstrated or Not yet demonstrated. Your assessor will follow the below process when marking your written assignment: • Assess your responses to each question, and sub-parts if applicable, and then determine whether you have demonstrated competence in each question. • Determine if, on a holistic basis, your responses to the questions have demonstrated overall competence. You must be deemed to be demonstrated in all assessment items in order to be awarded the units of competency in this subject, including: • all of the exam questions • the written and oral assignment. ‘Not yet demonstrated’ and resubmissions Should sections of your assignment be marked as ‘Not yet demonstrated’ you will be given an additional opportunity to amend your responses so that you can demonstrate your competency to the required level. You must address the assessor’s feedback in your amended responses. You only need amend those sections where the assessor has determined you are ‘Not yet demonstrated’. Make changes to your original submission. Use a different text colour for your resubmission. Your assessor will be in a better position to gauge the quality and nature of your changes. Ensure you leave your first assessor’s comments in your assignment, so your second assessor can see the instructions that were originally provided for you. Do not change any comments made by a Kaplan assessor. Units of competency This written assignment is your opportunity to demonstrate your competency against these units: Unit code Unit name BSBRSK401 Identify risk and apply risk management processes FNSPRM603 Grow the practice BSBMGT502 Manage people performance BSBMGT401 Show leadership in the workplace FNSRSK502 Assess risks Note that the written and oral assignment is one of two assessments required to meet the requirements of the units of competency. We are here to help If you have any questions about this written assignment you can post your query at the ‘Ask your Tutor’ forum in your subject room. You can expect an answer within 24 hours of your posting from one of our technical advisers or student support staff. Capital City Finance and Mortgage Brokers (CCF & MB) George and Mildred are very happy with the way you service your clients and are sure that you are a good fit for the team. They now want you to turn your focus to your primary task, which is to assist in expanding the business by building relationships with selected real estate agents, accountants and legal firms through strategic alliances. They also want you to consider how CCF & MB can consolidate its relationships with its existing strategic partners. Let’s recap on what you already know about Capital City Finance and Mortgage Brokers (CCF & MB). It’s a family owned business providing a range of mortgage and finance broking services to the business and private sectors, with experience in all facets of finance and insurance, providing expert advice covering a multitude of products and options existing within the market. CCF & MB specialises in home loans, commercial lending, business lending, personal and motor vehicle finance and insurance (life and general) and focuses on helping clients find the finance service suited to their individual circumstances. It provides its services through its association with the following partners: • Australian Aggregators: a rising company within the aggregation business, with an extensive panel of residential and commercial lenders, and asset finance. • ABC General Insurance: a boutique insurance company specialising in a full range of general insurances. • XYZ Life: a small family-owned insurance brokerage specialising in the full range of life insurance products. Based in the city, CCF & MB has the capacity to service clients from their office or anywhere at their clients’ convenience through its team of mobile brokers. CCF & MB does not hold a credit license but operates as a credit representative of Australian Aggregators. Since its inception 13 years ago, CCF & MB has built a loan book of almost $1.2 billion and averages over $120 million in new loans annually. CCF & MB’s vision is to be the mortgage and finance broker of choice in the greater metropolitan area. CCF & MB’s mission statement is: ‘to operate professionally in accordance with legislation, our licence and professional standards’. CCF & MB’s values are as follows: • to act with honesty and integrity at all times • to provide unbiased advice and conduct business, free from any conflict of interest • to maintain confidentiality in all dealings • to meet all NCCP regulatory requirements • to comply with all mortgage industry laws and regulations • to ensure quality and efficiency in its loan processes. CCF & MB’s people CCF & MB is owned by husband and wife, George and Mildred Spencer. With over 35 years’ experience in finance and business ownership, George established and built a successful business dedicated to assisting clients with managing their finances effectively. Starting the business with his wife Mildred 13 years ago, George gained immense satisfaction in seeing it expand, to service more and more clients across the city and greater metropolitan area. Although in recent years he has stepped back from dealing directly with clients, he still maintains a small select clientele. He also takes great pride in training and mentoring his team to enhance their performance. Mildred has over 22 years of lending experience and is qualified, not only to assist her clients with their mortgage requirements, but also to assist them with their commercial finance requirements. She also holds financial planning qualifications. She specialises in asset finance. The company has a small team of five additional consultants and two administration staff members. Profiles for the team are as follows: • Jennifer Dee is recognised as one of the top female brokers in Australia. She has been in the broking industry for over 10 years and has a passion and dedication to assist and accommodate all of her clients’ needs with their financial dreams. Jennifer is an Accredited Mortgage Consultant with the Mortgage and Finance Association of Australia (MFAA). • Louise Spencer (George and Mildred’s eldest daughter) is an Accredited Mortgage Consultant with the Mortgage and Finance Association of Australia (MFAA) and has been working as a loan consultant for almost two years. Louise started off in the lending industry in the office as an administrator to gain as much experience and knowledge as possible before taking a broking role. Her passion for helping her clients ensures that she is always available to her clients at a time and place convenient for them. • Michael Spencer is George’s younger brother and is CCF & MB’s equipment finance specialist. He has over 25 years working in the equipment finance industry. He has developed an in-depth understanding of the transport and agricultural industries, and also provides finance for general equipment, motor vehicles and computer equipment. • Martin Long has specialised in equipment finance for the last three years, but prior to this he spent five years operating his own retail food business. This practical experience allows him to see things from his client’s point of view, including experience with equipment finance. He specialises in plant and equipment in the machinery, woodworking and packaging industries. Examples of some of the equipment he has financed are farm machinery, extrusion lines, plastic injection moulders, commercial catering equipment, woodworking plant, packaging lines, forklifts, office fit-outs and many different motor vehicles. • Luis Ramirez migrated to Australia as a young boy; 25 years ago with his family. After completing high school he graduated from university with an accounting degree and worked in ANZ in commercial lending. He joined CCF & MB four years ago and specialises in vehicle and capital equipment financing. He provides ITC and general equipment lease funding options for clients. By providing better outcomes, both during and at the end of their equipment leases, Luis’ many clients have been able to reduce costs and maximise the value of their available budgets. CCF & MB is a member of the MFAA, as a broking business dealing directly with the public. Both George and Mildred are fellows of the MFAA. CCF & MB is also a corporate member of the FBAA. All staff members, including consultants, are paid an annual salary plus superannuation. Consultants also receive a car allowance plus a percentage of trail commissions, which are paid quarterly based on their performance targets. CCF & MB’s panelled lenders With access to an extensive panel of lenders, CCF & MB can meet most clients’ expectations. Residential lenders are listed in the following table. Adelaide Bank Homeloans Limited Pepper Home Loans AMP Homeside Phoenix-Circle Credit Union ANZ ING Direct PLAN Lending Australian Financial Keystart PN Bank Australian First Mortgage La Trobe Resi Bank of Melbourne Liberty Financial St George Bank BankSA Macquarie Suncorp Bankwest ME Bank The Rock Building Society Bluestone Mortgage Mart Westpac Citibank NAB Wide Bay Australia Ltd Commonwealth Bank Newcastle Permanent Heritage Bank Peoples Choice Credit Union Commercial lenders and asset finance providers are listed in the following table. Adelaide Bank Commercial Bibby Financial Services Pty Ltd Liberty Financial Commercial ANZ Commercial Commonwealth Bank Commercial NAB Commercial Australian First Mortgage Commercial IMB Commercial St George Commercial Bank SA Commercial ING Direct Commercial Suncorp Commercial Bankwest Business Banking LaTrobe Commercial Westpac Commercial Adelaide Bank Commercial Macquarie Leasing Westpac Equipment Finance ANZ Asset Finance Commonwealth Bank Asset Finance Liberty Asset Finance Future developments George and Mildred are very keen to expand and grow their business and are in the process of speaking with a number of real estate agents, accountants and legal firms with a view to forming strategic alliances. Due to the expected increase in business, George and Mildred are seeking to employ another consultant to take on the extra work. This person will be required to: • build strategic relationships with a number of real estate agents, accountants and legal firms already identified • identify and foster relationships with other real estate agents, accountants and legal firms • provide finance and mortgage broking services to new clients identified through these strategic alliances. Business management skills Task 1 — Developing and nurturing relationships with clients, other professionals and third-party referrers George and Mildred now require you to write a plan to assist in developing and nurturing relationships with clients, other professionals and third-party referrers. The layout and content of your plan should address the following: 1. How CCF & MB’s policies and procedures and legislative, regulatory and professional codes of practice impact on developing and nurturing relationships. 2. How you would use CCF & MB’s social, business and ethical standards to develop and maintain positive relationships. 3. The importance of confidentiality and how you would maintain it in your dealings with colleagues, clients and other parties. 4. How you would adjust your interpersonal style to the needs and situation of other parties. 5. How you would go about developing and maintaining business and professional networks and other relationships to benefit the organisation; and how you would use them to identify and cultivate relationships in order to promote and market the organisation. 6. How you could use and cooperate with other professionals and third parties to expand and enhance the reputation of the organisation, and to identify new and improved business practices. 7. How you would build referral business through appropriate communication channels, to find and secure new business relationships. 8. How you would identify referral needs and provide information about CCF & MB’s relevant products and services. 9. How you would secure interviews with referral business so that the needs of clients can be met. (1,000 words) You may use any format for your plan but you are not permitted to simply answer the points above. If you are unsure as to how to write a plan, you can refer to the Business Growth and Marketing topic and use the suggested SMEAC format outlined in Part 6, Section 13. You may also refer to the internet for other example business or marketing plans. Guidance on how to develop a plan is available at the business.gov.au website: https://www.business.gov.au/planning/templates-and-tools/marketing-plan-template-and-guide When completing this task, assumptions are permitted, although they must not be in conflict with the information provided in the background information. Student response to Task 1 Answer here Assessor feedback for Task 1: Resubmission required? No Task 2 — Growing the business Having considered how you would go about building and nurturing relationships, George and Mildred now require you to turn your attention to marketing and promoting CCF & MB’s business. This requires you to develop, implement, monitor and adjust a Marketing Plan for the business. When doing this, you will need to: • Ensure your plan is developed in line with CCF & MB’s vision statement. • Conduct some research (or make assumptions) and identify key market data for the plan. This can include, for example, customer demographics, product types (i.e. census data if available), marketing media data (i.e. social media). • Identify of target markets, using a combination of research and your own personal experience. • Identify your major competitors (at least two) with a competitor analysis developed for each competitor. • Conduct a review of CCF & MB’s current market position based on your research findings in conjunction with competitor analysis; and identify where improvements can be made. • Document changes you could introduce to improve the brand of CCF & MB, and what promotional activities you could introduce to build the customer base. • The provision of options for increasing yield per existing client. 1. To develop and implement the marketing plan, complete the table below: Student response to Task 2 Question 1 Implementing the Marketing plan Task Steps Required Resources Required Who will complete this Date to Start Date to Complete Answer here Answer here Answer here Answer here Answer here Answer here
2. To monitor the marketing plan, complete the table below: Student response to Task 2 Question 2 Monitoring the Marketing Plan Marketing plan targets Monitoring process Period one Period two Period three Period four Average Answer here Answer here Answer here Answer here Answer here Answer here Answer here
3. To make adjustments to the marketing plan, complete the table below: Student response to Task 2 Question 3 Adjusting the marketing plan Identified task requiring adjustment Changes required Answer here Answer here (1,000 words) When completing this task, assumptions are permitted although they must not be in conflict with the information provided in the background information. NOTE to students: You can add lines to the tables if necessary Assessor feedback for Task 2: Resubmission required? No Task 3 — Identifying risk and applying risk management processes George and Mildred have become very concerned about the potential risks that could jeopardise CCF & MB’s business operations. They were very impressed with your growth and marketing plans for CCF & MB so they have now moved you into more of a general manager’s role with expanded responsibilities, including managing CCF & MB’s risk. 1. As part of your new responsibilities you are required to develop a risk management plan which: • Establishes the context for CCF & MB’s risk management plan. • Lists and explains the tools you will use in assessing the risks you identify. • Identifies the stakeholders you would consult in establishing context and the tools you would use in identifying CCF & MB’s risks. • Identifies at least two risks that CCF & MB could face for each of the six categories of business risk including strategic risks, compliance risks, financial risk, operational risks, market and environmental risks and reputational risks with an appropriate risk statement for each identified risk. Note: You may make any assumptions in producing your plan, but these should be documented either in the body of your plan or separately before you produce it. You are not permitted to simply answer the points detailed above. Student response to Task 3: Question 1 Answer here 2. Refer to the email from co-worker identifying potential risk in the toolbox. Using the box below, write an email to management outlining the identified risk, your analysis, how you would evaluate the risk and suggest how the risk could be best treated. Student response to Task 3: Question 2 Answer here 3. Refer to the Risk treatment mapping guide in the toolbox. Using the following steps, complete the Risk evaluation and treatment table below: Step 1. Through analysis, identify the risks CC & MB’s business may face; and complete that column. This is to include both legislative and financial risks. Step 2. By using the Risk treatment mapping guide in the toolbox, appraise the likelihood and consequence for each risk identified and include these in the table. Step 3. Define how each risk can be treated, and whether a potentially serious risk should be escalated to management. Step 4. Develop recommendations to mitigate identified risks. Step 5. Provide recommendations on how to monitor and review the risks identified. Student response to Task 3: Question 3 Answer here Complete for Task 6: Risk evaluation and treatment map Risk identified (through analysis) Likelihood (risk evaluation criteria) Consequence Treatment (comment if risk should be escalated to management for supervision) Mitigate identified risks (provide recommendations to mitigate risk) Monitor (include how to be monitored and how often to be reviewed)
(Task 3: Questions 1-3, 1,000 words) Assessor feedback for Task 3: Resubmission required? No Task 4— Improving the business Over the last few months business for CCF & MB has been very good with a number of new clients coming on board as a result of implementing your business growth and marketing plans. However, neither you or the business owners are satisfied with maintaining the status quo; as you and they are committed to a program of continuous improvement. You all feel that CCF & MB’s competitive advantage needs to be strengthened and a SWOT should be undertaken to establish CCF & MB’s strengths and weaknesses including benchmarking the business against the industry. You now decide that you will carry out a diagnosis of the business including a SWOT analysis and a benchmarking exercise to improve CCF &MB’s competitive advantage and its business. You are to produce a document covering your diagnosis, which will be distributed amongst CCF & MB’s key personnel. As a minimum, your document should cover the following: 1. The data you have used as part of your diagnosis to identify CCF & MB’s competitive advantage. 2. A SWOT analysis to identify CCF & MB’s strengths and weaknesses, its threats and opportunities. 3. How you identified and sourced relevant benchmarking data. 4. How you selected the key indicators (and who you consulted with) for your benchmarking exercise. 5. A consolidated list of the areas for improvement you have identified with a cost-benefit ratio established for each of them. 6. Recommendations on the changes that may be required that will affect existing workflows or CCF & MB’s organisational structure 7. A high-level action plan that will implement and monitor the recommended changes to be made. In addition to the material on your Part 2 learning guides, the following link gives you access to a step-by-step guide to benchmarking and determining competitive advantage: http://www.business.vic.gov.au/marketing-sales-and-online/increasing-sales-through-marketing/benchmark-your-business (1,000 words) Student response to Task 4 Answer here Assessor feedback for Task 4: Resubmission required? No Task 5 —Managing people performance One of your key responsibilities as general manager is to develop and implement ways to improve the performance of CCF & MB’s consultants and other staff members. Answer the following questions: 1. Why is it important to consult with stakeholders when allocating work? What are the possible consequences of allocating work without consultation? Student response to Task 5: Question 1 Answer here 2. Describe the process you might follow when developing quantitative and qualitative performance criteria. You should explain how you ensure that the criteria relates to CCF & MB’s objectives and how to motivate staff members to achieve these objectives. Student response to Task 5: Question 2 Answer here 3. Describe the different ways you might gather information about a staff member’s workplace performance. Student response to Task 5: Question 3 Answer here 4. What are the benefits of evaluating and monitoring staff members on a continuous basis? Student response to Task 5: Question 4 Answer here 5. Describe how you might do this for CCF & MB. Student response to Task 5: Question 5 Answer here 6. Why is it important to document the performance management process? Explain the possible consequences of not retaining appropriate records of this process. Student response to Task 5: Question 6 Answer here 7. In what ways can you reinforce excellence in work performance through recognition and continuous feedback? In what ways might you be able reward staff in non-financial ways? Student response to Task 5: Question 7 Answer here 8. Design a high-level performance management process for CCF & MB to be rolled out to all staff members. Student response to Task 5: Question 8 Answer here 9. Who should you consult when designing the performance management process? List who you would consult and the reasons why. Student response to Task 5: Question 9 Answer here 10. Using the box below, create a minimum of 5 evaluation criteria, that could be used in a Performance appraisal Checklist: Student response to Task 5: Question 10 Answer here 11. Using the “Work Plan” template provided below, develop a work plan for CCF & MB. This can be done by using actions of your choice (i.e. nurturing leads to create clients). The work plan will also include who you will allocate various tasks to achieve the plan’s objective. The plan must be within CCF & MB’s organisational requirements and comply with legal requirements. Student response to Task 5: Question 11 Answer here Complete for Task 11: Work plan template Action Allocated to: Responsibility Timeframe allocated
(Task 5 Questions 1-11, 800 words) Martin and Luis are working together on project involving the preparation for a loan application for one of CCF & MB’s most influential clients, a property developer. Martin missed a deadline and the whole project is now behind schedule by a week. This is the third time in a month that he has missed a deadline. Martin has had problems with meeting deadlines in the past and has already had a written warning. As the general manager you have been monitoring Martin’s performance over the past month, providing informal feedback about his role in the project. Although he has made several improvements regarding his performance, his inability to meet deadlines has forced the delay of the client’s development a further month. CCF & MB made a commitment to the client that the loan application would be with the prospective lender two weeks ago. The client is not happy that he does not yet have an approval and is considering cancelling the agreement he has with CCF & MB and going elsewhere. 12. You have arranged to meet with Martin to talk about the project and his input. How would you go about providing constructive feedback to Martin? Student response to Task 5: Question 12 Answer here 13. Following your meeting with Martin you have decided to monitor his performance for the purposes of evaluating where improvements can be made and provide feedback. Outline the process you have adopted to conduct this monitoring exercise. Reference material is available in Topic 1.3, Business Management Skills, People management. Student response to Task 5: Question 13 Answer here 14. Following your meeting with Martin, use the evaluation criteria, you developed in question 10 above to record and document comments regarding Martin’s performance in the Performance Appraisal checklist below. Student response to Task 5: Question 14 Complete for Task 10: Performance Appraisal Checklist Evaluation Criteria Rating 1-5 (5 best) Team Leader/General Manager Comments Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here (Task 5 Questions 12-14, 600 words) Assessor feedback for Task 5: Resubmission required? No Task 6 — Showing leadership in the workplace Leadership is defined as the ability to influence others. This assessment task requires you to reflect on your own ability to positively influence others in the workplace and the negative aspects of poor leadership. Note: If you are not currently working in the finance and mortgage broking industry, you may reflect on your experiences in another industry. 1. Reflect on a situation where you have had a positive impact in the workplace. Please include the skills, decisions and/or behaviours you demonstrated that contributed to this positive change and what the impact was for the team/clients/organisation. (400 words) Student response to Task 6: Question 1 Answer here 2. Reflect on a situation which was or could have been damaging to an organisation. Please include the behaviours, standards or values that were demonstrated and explain why they were detrimental. (400 words) Student response to Task 6: Question 2 Answer here 3. In your role as the general manager of CCF & MB create your own personal performance plan. You may use your own personal performance plan or alternatively you can use the example below. In developing your personal performance plan, you should ensure that your personal KPIs reflect CCF & MB’s goals and objectives and how you can help in building CCF & MB’s integrity and credibility. You may refer to the Organisational standards and values document located in the toolbox and use the Client service standards statement for specific development objectives. Student response to Task 6: Question 3 What are my development objectives? Priority What activities do I need to undertake to achieve my objectives? What support/resources do I need to achieve my objectives Target date for achieving my objectives Actual date of achieving my objectives
Review date: 4. Feedback from colleagues, staff and management may be gathered informally and formally including performance review feedback. Why is it important to analyse and interpret this type of feedback? (400 words) Student response to Task 6: Question 4 Answer here Assessor feedback for Task 6: Resubmission required? No Task 7 – Standards and values 1. Refer to the Organisational standards and values document located in the toolbox and identify two of standards and two values that would be important to CCF & MB. Student response to Task 7: Question 1 Answer here 2. Prepare a brief employee performance review of yourself in a current or previous workplace. In the performance review: • include the standards and values that you listed in question 1 • evaluate your own behaviour and performance against these standards and values • explain how you could adjust your performance in the workplace to meet these standards and values. Note: If you are not currently working in the financial services industry, you can choose another industry. You are only required to write 2-3 paragraphs maximum in your response. Student response to Task 7: Question 2 Answer here 3. CCF & MB provide an internal blog (through their intranet) for staff to make suggestions to improve business performance. In your role as the general manager at CCF & MB and following work preparing a performance plan you observed that client service standards were not being maintained consistently. Failure to meet these standards may be damaging to the reputation of the organisation. Use the internal blog (box below) as a communication tool and post a question to the sales team at CCF & MB asking why service standards and values are not being maintained consistently as required by the organisation. Refer to the Organisational standards and values document located in the toolbox and use the Client service standards statement to prepare your question. Student response to Task 7: Question 3 Answer here Assessor feedback for Task 7: Resubmission required? No Task 8 – Develop a performance plan For CCF & MB to continue to meet their primary goal of being a leader in offering broking services to the local community, they have asked you in your capacity as the newly appointed general manager to develop a performance plan and establish some ‘key performance indicators’ (KPIs) for all customer service staff. The objective of the performance plan is to focus on the organisations key goals and objectives in line with ‘Service standards statement’ available in the toolbox. Information on people performance can be sourced from Business Management Skills, Topic 1-3, People management. Student response to Task 8 Answer here Assessor feedback for Task 8: Resubmission required? No Assessor feedback: [insert feedback] Date assessed: Click here to enter a date Does the student need to resubmit? No Questions that need to be resubmitted First submission Not yet demonstrated Resubmission Not applicable To pass this subject, you will need to be assessed as DEMONSTRATED for either your first submission or your resubmission
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Assessment Weight: 40 total marks Instructions: • All questions must be answered by using the answer boxes provided in this paper. • Completed answers must be submitted to Blackboard by the published due date and time. Submission instructions are at the end of this paper. Purpose: This assessment consists of six (6) questions and is designed to assess your level of knowledge of the key topics covered in this unit
CASE Study Rainforest Book Company If something is not clear in the description and you need to make assumptions to make a decision, document the assumptions you make. Please read it carefully The -Rainforest Book Company- is a company that specializes in books on geography, natural habitats for endangered species and wildlife books in general. In order to reduce overheads and costs, the book company only has one office and operates by mail-order or Internet access . When a customer wishes to purchase a book, they need to set up an account. The Sales Department at the Rainforest Book Company receives the request and sends out a blank Account Request form. The form has space for the following information: Customer Name, Customer Address, Customer Phone Number, Customer Fax Number , Credit Card Information (if applicable), Credit Card Number, Type of Credit Card Expiration Date, Cardholder’s Name, ZIP or postal code of the billing address for this card The customer sends back a completed Account Request form. The “for office use only” section is filled out by the Sales Group. This information includes the processor’s identification, the date the account is opened, and a customer account number that is assigned. The customer account file is updated, and the Account Request form is filed. The Account Processing Department receives notification of the new account and sends the customer a confirmation letter. This letter notifies the customer of their customer account number. This number can be used to expedite the ordering process. Customers can make inquiries about books they wish to purchase by giving any of the following information: (book title and book author) or ISBN number. The Sales Department first verifies that the customer has a valid account. If the book is found based upon the information that was given, the customer receives the following information about the book: Title of the book, Author of the book, Paperback/Hardcover, Price, Date Published, Availability, Reviews If the book is not available in stock, all of the above information is returned and an out-of-stock notice is sent specifying the approximate date the book will be in stock. If the book is no longer in print and has been discontinued, an out-of-print notice is sent to the customer. This out-of-print notice includes a list of Used Book Stores in the customer’s country. If a customer decides to purchase books, they need to place an order for the books. They first request a book order form from the Sales Department. A blank book order form is forwarded to the customer. The customer account number and the date the order is being placed is entered. The following information is included in the book order: Customer Account Number, Date Order is placed, Title of the Book, Author, Paperback or Hardcover, ISBN, if available In addition, the customer indicates the shipping option by entering the following information: Standard Shipping or, Second Day Air or, Next Day Air Placed orders are sent to the warehouse, and the customer account file is updated. The warehouse issues an order confirmation when the books are shipped. The invoice is generated and then sent to the customer. The customer then sends the invoice slip and a payment or authorizes the use of a credit card on file to the Accounting Department. The Accounting Department processes the payment and updates the customer account. Additionally, the Sales Department generates a monthly sales report and forwards it to Management. Management has decided that the customer facing interface will be provided as a mobile app using a Web-based mobile development methodology, that way they can provide for IOS and Android as well as other mobile OS’s. Additionally, management has plans to expand the functionality of the app, but at this stage do not have a clear idea of all the requirements. These will be added as the project progresses after brainstorming sessions. They also wish to use Oracle DB on their IBM S914 server, though they are considering a cloud-based solution
Question 1 ( 3 marks) Write the Business Objective section of the Business Case for the above case study. ANSWER: ** Answer box will enlarge as you type Question 2 (4 marks) Write a scope statement for the above case study. ANSWER: Question 3 (7 marks) Develop a detailed Work Breakdown Structure of the proposed system in the case study. This must be specific to the case study, not a generic one. ANSWER:
Question 4 (6 marks) Develop a Cost Breakdown and preliminary budget for the above case study. ANSWER: Question 5 (10 marks) Provide the requirements for the system in the case study, providing both functional and non-functional requirements. ANSWER:
Question 6 (10 marks) Develop a Risk Management Plan for the project in the case study. ANSWER: END OF SUPPLEMENTARY ASSESSMENT Submission instructions: • Save submission with your STUDENT ID NUMBER and UNIT CODE e.g. EMV54897 HS2061 • Submission must be in MICROSOFT WORD FORMAT ONLY • Upload your submission to the appropriate link on Blackboard • Only one submission is accepted. Please ensure your submission is the correct document. • Incorrect units or blank documents are not accepted • All submissions are automatically passed through SafeAssign to assess academic integrity
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