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Identify potential for conflict and take swift and tactful action to prevent escalation.

Details of Assessment
Term and Year Time allowed
Assessment No 1 Assessment Weighting 70%
Assessment Type Written Reports
Due Date Room
Details of Subject
Qualification SIT50416 Diploma in Hospitality Management
Subject Name Client Relations
Details of Unit(s) of competency
Unit Code (s) and Names SITXCOM005 Manage Conflict
SITXWHS003 Implement and Monitor work health and safety practices
Details of Student
Student Name
College Student ID
Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me. Student’s
Signature: ________
Date: //_
Details of Assessor
Assessor’s Name
Assessment Outcome
Assessment Result 0 Competent 0 Not Yet Competent
Marks /70
Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student.
0 Student attended the feedback session.
0 Student did not attend the feedback session.
Assessor’s
Signature: _______
Date: //__

Purpose of the Assessment
The purpose of this assessment is to assess the student in the following learning outcomes: Competent
(C) Not Yet Competent
(NYC)
SITXCOM005 – Manage conflict
1.1. Identify potential for conflict and take swift and tactful action to prevent escalation.
1.2. Identify situations where personal safety of customers or colleagues may be threatened and organise appropriate assistance.
1.3. Identify and use resources to assist in managing conflict.
2.1. Establish and agree on the nature and details of conflict with all parties and assess impact.
2.2. Manage conflict within scope of own role and responsibilities, and according to organisational procedures.
2.3. Take responsibility for seeking a solution to conflict within scope of own role and responsibilities, seeking assistance where required.
2.4. Identify and evaluate impact of conflict on business reputation and legal liability.
2.5. Evaluate options to resolve the conflict, taking into account organisational policies and constraints.
2.6. Implement the best solution and complete required reports.
3.1. Communicate with parties involved to seek and provide feedback on conflict and its resolution.
3.2. Evaluate and reflect on the conflict and effectiveness of the solution.
3.3. Determine possible causes of workplace conflict and provide input for workplace enhancement and improvements.
SITXWHS003 – Implement and monitor work health and safety practices
1.1. Explain relevant WHS information to personnel.
1.2. Make all current WHS information readily accessible to staff.
2.1. Monitor adherence to organisational WHS procedures.
2.2. Monitor ongoing compliance with safe work practices.
2.3. Take prompt action to address non-compliance with procedures and safe work practices.
2.4. Monitor day-to-day effectiveness of WHS practices in maintaining the health, safety and security of personnel.
3.1. Coordinate the operation of all consultative processes.
3.2. Provide opportunity for staff members to contribute their views on current and future WHS management practices.
3.3. Resolve or refer issues raised through WHS consultation to the appropriate person.
3.4. Provide timely staff and own feedback on WHS management practices to the designated person.
4.1. Coordinate scheduled hazard identification activities, ensuring hazards are identified at times designated by legislation.
4.2. Identify any hazards on an ongoing basis during own day-to-day workplace operations.
4.3. React to reports of hazards by other workers, and coordinate and participate in risk assessments.
4.4. Implement any risk control methods or refer to appropriate person if control is outside scope of responsibility.
4.5. Monitor effectiveness of control measures, promptly identify any inadequacies, and resolve or report them to the appropriate person.
5.1. Identify WHS training needs based on regular staff monitoring.
5.2. Make arrangements for fulfilling training needs.
5.3. Monitor effectiveness of training and make required adjustments.
6.1. Complete WHS records and reports accurately and legibly and store according to organisational and legal requirements.
6.2. Use data and reports to provide reliable and timely input into the management of workplace health, safety and security.
6.3. Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste.
Assessment / evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under Purpose of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as Not Yet Competent (NYC) is eligible for re-assessment.
Resources required for this Assessment
• All documents must be created in Microsoft Word
• Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet
• Refer to the notes on eLearning to answer the task/s
• Any additional material will be provided by your Trainer
• Computer with relevant software applications and access to internet
• eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
• This assessment has to be completed 1 In class 1 At home
• The assessment is to be completed according to the instructions given by your assessor.
• Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
• Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
• Please refer to the College re-assessment policy for more information (Student handbook).

Client Relations – Assessment I
You are required to complete ALL tasks of this assignment.
Task Marks Marks Achieved

  1. Identify hazards on:
    https://www.safework.sa.gov.au/resources/online-activities/introduction-to-safety-tutorial
    Proceed to website and complete all parts of the hazard identification in the “virtual hotel”. When completed, enter your name on the website and include a copy of the provided certificate with your assignment. This can be a photo taken, attached to submission. Or it could be a print screen dump included in your assignment. Or you could use the snipping tool to copy and paste the resulting certificate in your work. In old school terms, you could even print the certificate and include it with your assignment. 20
  2. WHS report on virtual hotel workplace. Use guidelines below to write a four hundred (400) word report. 25
  3. Conflict and Workplace Health and Safety. Use guidelines below to write a three hundred (300) word report. 25
    Total
    70

CASE SCENARIO
You are the manager for ACA Hotel in the CBD and it is your responsibility to Implement and monitor work health and safety practices in your hotel. You are responsible for noticing hazards or dealing with them and for documenting the hazards you find.
Task 1
By using the link below:
https://www.safework.sa.gov.au/resources/online-activities/introduction-to-safety-tutorial
Requirements
Proceed to website and complete all parts of the hazard identification in the “virtual hotel”. When completed, enter your name on the website and include a copy of the provided certificate with your assignment. This can be a photo taken, attached to submission. Or it could be a print screen dump included in your assignment. Or you could use the snipping tool to copy and paste the resulting certificate in your work. In old school terms, you could even print the certificate and include it with your assignment. 20 Marks
Task 2
Workplace Health and Safety Report.
You are the manager for the Virtual ACA Hotel in the CBD, as completed in Task 1 https://www.safework.sa.gov.au/resources/online-activities/introduction-to-safety-tutorial
Using three (3) examples that you found in the virtual hotel you are required to compile a written report (400-600 words) on the variety of these hazards or risks that occur in the virtual hotel. 25 Marks
Your Task is to:
In your report, include the following:

  1. Write a summary that outlines at least three (3) issues/observations within the hotel.
    These could include hazards or risks to either internal or external customers. These need to be identified and described so that day-to-day effectiveness of WHS practices can be monitored.
  2. Describe how you can take action to resolve EACH of the issues/observations, and if you are not the appropriate person (as the manager), and what methods of communication could you use to ensure prompt action to fix/repair the Hazard/Risk.
  3. Choose one of the safety issues that you have highlighted and outline how management needs to explain to all personnel, what methods of communication could you use. How would the coordination of this information ensure that consultation with stakeholders arrived in a timely manner?
  4. Where would you as the manager source the correct WHS information and ensure that it is made readily available to staff. Outline 4 sources and discuss how this is done
  5. Outline the employee’s responsibilities to self, other workers and other people in the workplace
  6. A hotel (of the virtual agency size) is required to have a WHS committee in NSW
    Outline five responsibilities of the members of the WHS committee, including what documentation that is required to be recorded and maintained.
  7. As the consultation with external stakeholders and the WHS committee takes place what formal and informal methods of recording this consultation could be used.
    .
    Task 3
    Conflict and Workplace Health and Safety.
    Scenario
    You are the Manager in the Virtual hotel example, a customer in the bar, approaches and seems to have been drinking and starts to be aggressive towards you. Your feel that there is potential that the customer is going to escalate a small problem. 25 Marks
    Your Task is to:
    Outline in a short report (200-300 words);
  8. What action could you take in this case. (You are required to do a role play of similar situation in Assessment II Task 1)
  9. Outline the stages or factors of conflict, relating to the customer’s aggression towards a waiter near other customers. Describe the actions or results you need to obtain.
  10. What resources or tools could you legally use in this scenario?
  11. If the problem is escalated to have a physical encounter between two customers, how would you deal with this and what parties would need to be notified and who would you need to provide feedback too.
  12. As the manager of the bar, the owner has asked you to outline the role and responsibility you have in a similar case and who improvement you could make to ensure that the situation is not escalated

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STRATEGIC INFORMATION SYSTEMS FOR BUSINESS AND ENTERPRISE


TUTORIAL ASSIGNMENT
TRIMESTER T2, 2021
Assessment Weight: 50 total marks
Instructions:
• All questions must be answered by using the answer boxes provided in this paper.
• Completed answers must be submitted to Blackboard by the published due date and time.
Submission instructions are at the end of this paper.
Purpose:
This assessment consists of six (6) questions and is designed to assess your level of knowledge of the key topics covered in this unit

Adapted Harvard Referencing
Holmes has now implemented a revised Harvard approach to referencing:

  1. Reference sources in assignments are limited to sources which provide full text access to the source’s content for lecturers and markers.
  2. The Reference list should be located on a separate page at the end of the essay and titled: References.
  3. It should include the details of all the in-text citations, arranged alphabetically A-Z by author surname. In addition, it MUST include a hyperlink to the full text of the cited reference source.
    For example;
    P Hawking, B McCarthy, A Stein (2004), Second Wave ERP Education, Journal of Information Systems Education, Fall, http://jise.org/Volume15/n3/JISEv15n3p327.pdf
  4. All assignments will require additional in-text reference details which will consist of the surname of the author/authors or name of the authoring body, year of publication, page number of content, paragraph where the content can be found.
    For example;
    “The company decided to implement an enterprise wide data warehouse business intelligence strategies (Hawking et al, 2004, p3(4)).”

Non – Adherence to Referencing Guidelines
Where students do not follow the above guidelines:

  1. Students who submit assignments which do not comply with the guidelines may be required to resubmit their assignments or incur penalties for inadequate referencing.
  2. Late penalties will apply per day after a student or group has been notified of a resubmission requirements.
    • Students whose citations are identified as fictitious will be reported for academic misconduct.
    Note. References are not mandatory for this assessment. However, please follow the Adaptive Harvard Referencing guidelines if you use any reference(s) to explain any concept or theory.
    Question 1 (11 marks)
    The role of internal audit is to provide independent assurance that an organisation’s risk management, governance and internal control processes are operating effectively. ABCD Limited is concerned about its Internal Audit (IA) function. Recently, ABCD Limited is expanding and reorganizing its Internal Audit (IA) function. Currently the Director of Internal Audit, Shuja Mehboob, reports to the corporate controller, who receives and reviews all internal audit reports. Mehboob forwards copies of the internal audit reports to the audit committee of the board of directors and to the manager directly responsible for the function being audited.
    An issue of contention among the management team pertains to which department or function the Director of Internal Audits should report. Martin Stevens the CEO wants to ensure that ABCD Limited complies with the SOX and that the internal audit department is structured such that it strengthens the company’s internal control system. Also, an overarching objective for the reorganized audit function is that the external auditors are able to rely on the work performed by the internal audit department to a substantial degree. Arguments put forth by interested parties as to where the IA department should be organizationally located are presented below:
    Chief Operations Officer (COO). Robert, the COO of ABCD Limited, believes that the Director of IA should report to him. Under this arrangement the IA staff members would be involved in the preparation of policy statements on internal control regarding safeguarding of assets and in the design of business processes.
    Chief Information Officer (CIO). Marry, the CIO, has pushed hard to have the IA function report to him and take on an active role in the design, installation, and initial operation of a new computerized systems. IA staff will be primarily concerned with the design and implementation of internal accounting controls and conduct the evaluation of these controls during the test runs and audits.
    Corporate Controller. The controller Bailey Eder, believes the IA group should remain within her functional area. Currently the IA staff performs a number of controller related tasks. These include:
    o Internal auditors reconcile bank statements of the corporation each month. The controller believes this strengthens the internal control function because the internal auditor is not involved in either the receipt or the disbursement of cash.
    o Internal auditors review the annual budget each year for relevance and reasonableness before the budget is approved. At the end of each month, the controller’s staff analyzes the variances from budget and prepares explanations of these variances. These variances and explanations are then reviewed by the internal audit staff.
    o Lastly, the internal auditors make accounting entries for complex transactions when employees of the accounting department are not adequately trained to handle such transactions. The controller believes this gives an added measure of assurance to the accurate recording of such transactions.
    Required: We have discussed internal audit independence during our interactive tutorials. Your answer should be based on our discussion. Please answer the following questions.
    a) For each of the proposed tasks to be performed by the IA function, explain whether ABCD Limited’s internal audit independence will be materially impaired. For this explanation, consider each manager’s arguments independently. [6 Marks. Word Limit: Up to 300 words]
    b) To maintain independence, where should the Director of Internal Audits report? Explain your answer. [5 Marks. Word Limit: Up to 200 words]
    ANSWER: ** Answer box will enlarge as you type
    Question 2 (11 marks)
    Richard has been a highly regarded employee of the Brier Corporation for almost 20 years. Her loyalty to the company is reflected in her dedication to her job as general accounting clerk from which she has not taken a vacation in almost 12 years. Because of her dedication and long tenure, she has acquired many related responsibilities, which has allowed the Brier Corp to reduce its work force through attrition, control salary expenses and become more efficient and competitive. The following describes Richard’s responsibilities.
    Richard receives copies of credit sales orders from the sales department. From these documents she accesses the AR subsidiary ledger from her office computer and records the AR. She then records the sale in the sales journal and posts the transactions to the general ledger accounts. Cash receipts in payment of customer AR come directly to her office. She records the cash receipts in the GL cash and AR accounts and updates the AR subsidiary ledger. She then endorses the checks “for deposit only” and deposits them in the bank at the end of each day.
    Required:
    a. Identify any control problems in the procedures described above. [3 Marks. Word Limit: Up to 200 words]
    b. Based on the control problems identified above, what sorts of fraud are possible in this system? [4 Marks. Word Limit: Up to 200 words]
    c. What controls are needed to reduce the risk of fraud? [4 Marks. Word Limit: Up to 200 words]
    ANSWER:
    Question 3 (7 marks)
    Paul Williams recently joined XYZ2 Limited as the head of accounting department. Williams spent the first few weeks to analyse the account information system. Based on this analysis, Williams is concerned about the purchase system of XYZ2 Limited. Here is the details of purchase system.
    The purchasing agent of XYZ2 Limited periodically checks inventory levels from a computer terminal, which is connected to a central accounting system. The agent searches the inventory file for items that need to be ordered. He then selects a supplier, prints a hard copy of the purchase order, and mails it to the vendor. The clerk files one copy of the PO in the department and sends a second copy to the AP Clerk. When the inventories arrive at the receiving department, a receiving clerk reconciles the items with the packing slip, inspects them for condition, and manually prepares a three-part receiving report. The clerk sends one copy to the purchasing department to close out the open PO, files one copy along with the packing slip in the receiving department, and sends one copy with the inventory to the warehouse.
    In the purchase system, account payable clerk performs some key roles. When the accounts payable clerk receives a hardcopy invoice from the vendor, she reconciles the invoice with the purchase order, records the liability in the AP Subsidiary Ledger from the terminal in her office, and assigns a due date for payment. The warehouse clerk receives the inventory, reconciles it with the receiving report, and updates the inventory subsidiary ledger from a terminal in the warehouse.
    Required: Describe the uncontrolled risks in the system of XYZ2 Limited. Against each identified risk, describe the physical controls needed to reduce the risks. [7 Marks. Word Limit: Up to 600 words]
    ANSWER:
    Question 4 (7 marks)
    Part (a). During the week 10 and 11, we have discussed different feasibility studies, including technical, economic, legal, operational and schedules feasibility. Based on this discussion, elaborate cost-benefit analysis as it is performed in the economic feasibility. [4 Marks. Word Limit: Up to 200 words]
    Part (b). The system experts perform the design and implementation phases of the system development life cycle. However, the accountant’s role in these phases cannot be ignored. Comment on the statement. [3 Marks. Word Limit: Up to 150 words]
    ANSWER:
    Question 5 (7 marks)
    Miss Anglea recently joined A2A Limited as an accounting clerk. As a part of financial reporting process, she receives the following source documents to prepare journal vouchers for general ledger entries.
  3. purchase orders,
  4. sales invoices, and
  5. vendor invoices
    At the end of each day, Angela posts the journal vouchers to the general ledger and the related subsidiary ledgers. Each month the clerk reconciles the subsidiary accounts to their control accounts in the general ledger to ensure that they balance.
    Required: Discuss any control weaknesses and risks associated with the accounting information system of A2A Limited. [7 Marks. Word Limit: Up to 400 words]
    ANSWER:
    Question 6 (7 marks)
    You have been working in the accounting department of AAA Limited since 2000. During this period, you have performed various roles, including:
  6. Evaluating the purpose and role of accounting information systems in achieving the overall objectives of the organisation,
  7. Articulating the various transaction cycles, financial reporting, management reporting systems and ecommerce systems to technical and non-technical stakeholders,
  8. Evaluating systems development methodologies and the role of accountants in system development projects,
  9. Appraising the risks inherent in computer-based systems/ERP, including the role of ethics and the various internal control processes that need to be in place, and
  10. Critically evaluating the range of cultural, security, privacy and ethical issues.
    Recently, you joined another company for a senior role as a chief information officer. You are excited to perform this senior role. David is the chief executive officer (CEO) of your organisation, and he is excited to implement an Enterprise Resource Planning (ERP) system. Recently, your CEO has met with a consulting ERP firm based on a friend’s recommendation at his club. During a recent meeting, David invited the chief consultant who is charming, personable, and seemed very knowledgeable. The CEO’s first instinct was to sign a contract with the consultant, but he decided to hold off until he had received your input.
    Required: David wants your opinion on this issue. In particular, he asked you to write a memo presenting the issues and the risks associated with consultants. Your discussion should be based on the relevant, interactive tutorial. Further, outline a set of procedures that could be used as a guide in selecting a consultant. [7 Marks. Word Limit: Up to 200 words]
    ANSWER:
    END OF TUTORIAL ASSIGNMENT
    Submission instructions:
    • Save submission with your STUDENT ID NUMBER and UNIT CODE e.g. EMV54897 HI5019
    • Submission must be in MICROSOFT WORD FORMAT ONLY
    • Upload your submission to the appropriate link on Blackboard
    • Only one submission is accepted. Please ensure your submission is the correct document.
    • All submissions are automatically passed through SafeAssign to assess academic integrity

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Intercultural and international communication has taken on a new role for students as well as career professionals.

Country for Assignment is Portugal.
1. 10-15 minute presentation to the class – need a power point presentation as well
2. Referencing of material is a must!
3. 3 page (double-spaced) reflection on your experience working with your group – this is important as well
– What did you learn from the experience? What do you think went well? What would you have done
differently, given the opportunity? What are your goals for future group work?
4. Self & Peer evaluations
Group Project
Country – Portugal
Intercultural and international communication has taken on a new role for students as well as career professionals. Knowing when the European and Asian markets open has become mandatory; so has awareness of multiple time zones and their importance in relation to trade, shipping, and the production cycle. Managing production in China from an office in Chicago has become common. Receiving technical assistance for your computer often means connecting with a well-educated English speaker in New Delhi. Communities are no longer linked as simply “brother” and “sister” cities in symbolic partnerships. They are linked in the daily trade of goods and services.
In your line of work, you will be exposed to a variety of different cultures and language differences. These different cultures and language differences can bring about differences in how you interact with others.
For this project, you will examine and explore the following from your assigned country:
1. Primary languages spoken in your country
2. Verbal and non-verbal communication skills
3. How teams interact and work together
4. Define management styles
5. Define how conflict is managed
6. Any other relevant information
Final Product:
1. 10-15 minute presentation to the class
2. Referencing of your material is a must!
3. 3 page (double-spaced) reflection on your experience working with your group.
– What did you learn from the experience? What do you think went well? What would you have done
differently, given the opportunity? What are your goals for future group work?
4. Self & Peer evaluations

Rubric
Total: 76 marks
Topic accurately covered:
Yes: 7-10/10 Partially: 4-6/10 Not Well: 0-3/10
Language Material Covered:
Yes: 7-10/10 Partially: 4-6/10 Not Well: 0-3/10
Management Style Covered: Yes: 7-10/10 Partially: 4-6/10 Not Well: 0-3/10
Conflict Covered:
Yes: 7-10/10 Partially: 4-6/10 Not Well: 0-3/10
Referencing: Yes: 7-10/10 Partially: 4-6/10 Not Well: 0-3/10
Verbal Presentation:
Covered Well: 7-10/10 Partially Well: 4-6/10 Not Well: 0-3/10
Self & Peer Evaluation Completed: 5/5 Not Completed: 0/5
Reflection Page Requirements: 0-2/2
Reviewed Experience 0-2/2
Provided Future Goals for Group Work 0-2/2


Self and Peer Evaluation of Group Project
Please assess the work of you and your colleagues by using the following criteria. We will
consider your feedback in assigning the grade for the project. Please try to be as honest and fair
as possible in your assessment.
5 = Excellent work; was crucial component to group’s success
4 = Very strong work; contributed significantly to group
3 = Sufficient effort; contributed adequately to group
2 = Insufficient effort; met minimal standards of group
1 = Little or weak effort; was detrimental to group?
SELF Evaluation (Name: ____________________________):
_____ Participation in developing ideas and planning project
_____ Willingness to discuss the ideas of others
_____ Cooperation with other group members
_____ Interest and enthusiasm in project
_____ Participation in leading/facilitating discussion
_____ Ease and familiarity with discussion material
PEER Evaluation (Partner 1: _______________________):
_____ Participation in developing ideas and planning project
_____ Willingness to discuss the ideas of others
_____ Cooperation with other group members
_____ Interest and enthusiasm in project
_____ Participation in leading/facilitating discussion
_____ Ease and familiarity with discussion material

PEER Evaluation (Partner 2: ________________________):
_____ Participation in developing ideas and planning project
_____ Willingness to discuss the ideas of others
_____ Cooperation with other group members
_____ Interest and enthusiasm in project
_____ Participation in leading/facilitating discussion
_____ Ease and familiarity with discussion material
PEER Evaluation (Partner 3: ________________________):
_____ Participation in developing ideas and planning project
_____ Willingness to discuss the ideas of others
_____ Cooperation with other group members
_____ Interest and enthusiasm in project
_____ Participation in leading/facilitating discussion
_____ Ease and familiarity with discussion material
PEER Evaluation (Partner 4: ________________________):
_____ Participation in developing ideas and planning project
_____ Willingness to discuss the ideas of others
_____ Cooperation with other group members
_____ Interest and enthusiasm in project
_____ Participation in leading/facilitating discussion
_____ Ease and familiarity with discussion material
PEER Evaluation (Partner 5: ________________________):
_____ Participation in developing ideas and planning project
_____ Willingness to discuss the ideas of others
_____ Cooperation with other group members
_____ Interest and enthusiasm in project
_____ Participation in leading/facilitating discussion
_____ Ease and familiarity with discussion material
PEER Evaluation (Partner 6: ________________________):
_____ Participation in developing ideas and planning project
_____ Willingness to discuss the ideas of others
_____ Cooperation with other group members
_____ Interest and enthusiasm in project
_____ Participation in leading/facilitating discussion
_____ Ease and familiarity with discussion material

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Social Network Analysis (SNA) Report

The topic is relates to Adidas brand.

Word Count: 3200-3500 Weighting: 40%
(20% +20%)
Social Network Analysis (SNA) Report
The main aim of this assignment is to start you thinking about social network analysis and strategy. Your first step will be to form a group of 3 or 4 members and to select an industry. Each group member will then need to pick one organisation (within the chosen industry) that is active on Twitter (please check on Twitter!). If a group has 3 members, then there will be 3 organisations, otherwise, if there are 4 members, then 4 organisations will be featured in the report.
Each group member will need to produce their own analysis before a summary of results is put together for the industry. Once the industry and organisations are selected, please consult your tutor for approval as your step 2. No two students should feature the same organisations in their analysis.
Step 3 is to understand the organisations social media footprint. Here, each member needs to review how many platforms the selected organisation currently exist on (e.g. Facebook, Linkedin, Twitter, Instagram etc). Your team will need to understand how and what each platform is used for and how many accounts each firm has for each platform. Some firms have more than one account in each platform to represent different business streams. This will also include details such as likes, favourites, followers, following etc. For example, IBM may have 5 other (peripheral) twitter accounts apart from the main account. Groups will need to make a note of each platform and carefully observe/analyse each account and the interactions within to interpret the social media footprint.
Your 4th step will require you to map a SNA on your chosen organisation using NodeXL. Each member must be conversant with the software and be able to run analysis and interpret the data of their chosen organisation/Twitter account. Your group report should have the following (i.e. one for each member):
• Organisation background and social media footprint
• Agenda for each social media platform and account-specific
• An analysis on chosen account Twitter and the threads within
• What was the SNA based upon (and why)
• Number of network members and their interactions
• Clusters / Groups found
• Key network members
• Nature of interaction (in-degree and out-degree) within clusters and externally as well
The 5th step is to draw a summary and conclusion for the overall industry which should include a strategy section discussing what should be considered in future based on their current SNA mapping this could also include comments on the social media platforms. It is essential to show critical analysis and understanding to reflect and offer a strategy to the industry in general but also each organisation.
The 6th step is to present the data in class Week 11/12. This 15mins presentation is worth 20% of the final assessment.
© Swinburne University 2021 INF20011

Submission Requirements. Please take time to read the following.

  1. Names of all group members and student id must be included.
  2. Only the Team representative will need to submit the file. Save your file as follows: [TeamName.pdf] e.g. TeamSuku.pdf
  3. Submission is made as single PDF document only via the Canvas link Assessment Individual Assignment
  4. The pdf document should have approximately 3200-3500 words (+/- 10%) inclusive of combined appendices (all SNA mapping)
  5. This assignment should be done in a report format and NOT essay. Do include sections such as Executive Summary, Introduction, content by sections, Conclusion and References.
  6. Pages of the report should have appropriate headers and should include printed page numbers
  7. These sections do NOT form part of the word count (Title page, Abstract, Table of Contents, Page footers/headers and Reference Lists)
  8. You must use the Swinburne Harvard Referencing style throughout your report and include an accurate list of references at the end of the report. You can access the correct style from Canvas.
  9. The report should be written in 11-12 point font size and should use no more than 1/1.5 line spacing between each line
  10. Please make sure that you have a spare copy of the assignment.
    Late assignments will result in a lower grade for the assignment in terms of the Universitys Extensions and Late Penalties policies.
    Any request for an extension must be directed to the convener. You must include appropriate supporting documentation such as a doctors certificate or a letter from your employer. These forms must be scanned and emailed to the convener as soon as possible.
    Assignment Hints and Tips:
    • The tutor could provide general feedback during class.
    • Students who skip classes may struggle to pass this assignment, given each student is required to do their own analysis.
    • If youre unsure of the structural differences between a report and an essay, please seek help from the library or learning support centre.
    • It is essential to read widely and use your own words to describe/discuss your thoughts. Regurgitating or copying word for word will lead to severe reduction in marks.
    • IMPORTANT: Plagiarism – the action or practise of taking and using as ones own, the thoughts, writings or other work of someone else – is not condoned by the University and severe penalties will be imposed where plagiarism is detected. Examples of plagiarism range from copying a passage from a book or another persons assignment without appropriate acknowledgement, using another students computer program, or submitting identical assignments. All assignments will be checked for instances of plagiarism.
    © Swinburne University 2021 INF20011

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The Health and Cultural Diversity of Aboriginal and Torres Strait Islander People

NURBN 2025: Primary Health 3:
The Health and Cultural Diversity of Aboriginal and Torres Strait Islander People.
Assessment task 2: Online Critical Appraisal from Course Content
Learning Outcomes Assessed.
Knowledge:
? K1. Analyse the impact of different cultural perspectives and suggest how an individual’s understandings can influence engagement with Aboriginal and Torres Strait Islander individuals, families, and communities
? K2. Investigate factors that influence cultural vulnerability and resilience and their relationship to health choices
? K3. Examine the basis of Aboriginal & Torres Strait Islander People’s identities including cultural diversity
? K4. Explore the meaning of ‘cultural safety’ and the impact that feeling safe might have on Aboriginal & Torres Strait Islander People experiencing improved health outcomes
Skills
? S1. Analyse and critically explain historical, political, cultural, and social influences that have led to Aboriginal & Torres Strait Islander People experiencing poor health
? S3. Investigate and explain the role of various stakeholders in Australian Indigenous
Health (e.g., National Aboriginal Community Controlled Health Organisation, Victorian Aboriginal Community Controlled Health Organisation, State and local Aboriginal health services, Co-operatives, CATSINAM)
? S4. Analyse strategies, practices, and programs (including positive contributions by Aboriginal & Torres Strait Islander People themselves) in health care delivery and health promotion designed to work in partnership with Aboriginal & Torres Strait Islander People to meet current health needs
Application of knowledge and skills:
? A1. Develop an understanding of Aboriginal & Torres Strait Islander identity, including their diversity and place in contemporary Australia
? A2. Recognise the extent to which Aboriginal & Torres Strait Islander People continue to experience poor health and demonstrate effective ways of working towards improving this situation
? A4. Apply knowledge of different cultural understandings to how those in health care work with Indigenous individuals, families, and communities
Due Date: Week 12 – Monday 25th October at 23:59 pm
Submitted as a Word Document to Turnitin drop box
Overview:
The objective of this task is to not only explore various health issues, vulnerabilities, and inequities for populations with differing cultural needs, but also to reflect on your own learning and cultural awareness as a future healthcare provider.
A minimum of five (5) academic references are required using APA 7th Edition.
Word Count:
1500 words +/- 10% References:
Research and evidence:
Your response should include analysis and synthesis of research.
You are required to reference a minimum of five (5) ACADEMIC sources (e.g., textbooks,
Peer reviewed journal articles), as well as other sources, such as websites.
Resources should be no older than 7 years (unless Government Legislations/Acts or of historical significance).
Research is constantly evolving; it can be updated or challenged. Therefore, it is important to keep our knowledge up to date.
We encourage students to read widely and use the most current research you can find. If you have a journal article that falls outside the 7-year limit, ask the following:
• Have I searched for a more recent article? (Try searching using key words from the title of the reference you have.)
• Is there nothing more recent that could replace it?
• Does it contain important information that is relevant and have historical significance to my essay? Can I justify using an older source within my essay?
• An example of older resources that are acceptable:
o Hampton, R., Toombs, Maree, & ProQuest. (2013). Indigenous Australians and health: the wombat in the room. Oxford University Press.
Value of the task:
The weighting of the task is 40% of your overall grade for the semester.
Assessment Details:
Using the same topic that you presented for your group presentation, provide responses to the following statements:
• Describe your chosen topic and how it affects Aboriginal and Torres Strait Islander individuals and the health of the Community, outlining why it is a relevant topic to Aboriginal and Torres Strait Islander Peoples.
• Use current statistics or publications (less than 5 years old) to illustrate the burden of this topic / issue for Aboriginal and Torres Strait Islander Peoples compared with non-Aboriginal and Torres Strait Islander People.
• Describe how the history of colonisation has impacted on the development of this topic / issue for Aboriginal and Torres Strait Islander Peoples
• Discuss the cultural implications and obstacles to addressing this topic / issue for Aboriginal and Torres Strait Islander Peoples
• Students are required to engage with the Rolfe Reflective Cycle around the topic and what they have learnt about the topic. What? So What? What next?
https://my.cumbria.ac.uk/media/MyCumbria/Documents/ReflectiveModelRolfe.pdf
• Please ensure that you have read the following document carefully: Appropriate Terminology, Indigenous Australian Peoples. https://moodle.federation.edu.au/pluginfile.php/6471015/mod_resource/content/1/28223
2_appropriate-terminology-indigenous-australian-peoples.pdf
Structure and Format:
Due as a Word Document submitted via the assignment submission link on Moodle. Students are required to engage with the online form to create this assessment. Textboxes are autogenerated for students to complete. This form will then collate and generate headings for the assessment once the student exports the form. Once exported the student may edit the form as required and must submit the form via the Turnitin drop box.
Submission:
Once students complete the assessment form, they should export the form. This will generate a Word document.
The exported Word document is required to be submitted via the Turnitin submission link on Moodle.
Marking Criteria:
Marking criteria can be found on the Moodle page in the Assessment section
Feedback:
Feedback will be provided via the online marking system. As per course description, assignments will be marked and returned to students with feedback in four (4) weeks.
Plagiarism:
Plagiarism is the presentation of the expressed thought or work of another person as though it is one’s own without properly acknowledging that person. You must not allow other students to copy your work and must take care to safeguard against this happening. More information about the plagiarism policy and procedure for the university can be found at: http://federation.edu.au/students/learning-and-study/online-help-with/plagiarism.
NURBN 2025 – Assessment task 2 – Critical reflection
Special Consideration:
If students are adversely affected by life circumstances, a discretionary assessment extension of up to five University working days for one assessment task may be granted at the discretion of your campus course coordinator.
Please complete and submit your Discretionary Assessment Extension form directly to your campus coordinator.
If, however, a student has experienced or encountered some form of disadvantage or
impediment (medical reasons; hardship/trauma; compassionate grounds; other significant
cause) in more than one course and requires more than five working days’ extension, then they are advised to apply for Special Consideration.
For further information on Discretionary Assessment Extensions and Special Consideration,
including access to the policy, procedures, or associated forms, please find detailed
information via the following link: https://federation.edu.au/current-students/essentialinfo/administration/specialconsideration/higher-education Late Penalties:
Late submission of assessment tasks, without a granted a Discretionary Extension from the Course Coordinator or an approved Special Consideration, will attract a late penalty as outlined by the School of Health Student Academic Handbook (Higher Education)
NURBN 2025 – Assessment task 2 – Critical reflection
The penalties are the following:
? 1 day late: 10% of total assessment grade will be deducted prior to marking the students work (i.e., for an assessment task worth 100 marks, 10 marks are deducted prior to marking).
? 2 days late: 20% of total assessment grade will be deducted prior to marking the students work (i.e., for
an assessment task worth 100 marks, 20 marks are deducted prior to marking).
? 3 days late: The student work will not be marked by the assessor.
NURBN 2025 – Assessment task 2 – Critical reflection

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How does the external audit affect other components of the strategic-management process?

Lesson topic: the external assessment process
Q1: How does the external audit affect other components of the strategic-management process?
Q2: Use a series of two-dimensional (two-variable) graphs to illustrate the historical relationship among the following variables: value of the dollar, oil prices, and interest rates. Give one implication of each graph for strategic planning
Q3: Opportunities and threats usually result from an interaction among key environmental trends rather than from a single external event or factor
Lesson topic: the internal assessment process
Q1: Do you agree or disagree with the RBV theorists that internal resources are more important for a firm than external factors in achieving and sustaining competitive advantage? Explain your and their position.
Q2: Culture affects all the functions of the business. Discuss
Q3: Do you think cultural products affect strategy formulation, implementation, or evaluation the most? Why?
Important note:
For each question answers it’s very important to explain, justify, describe and give examples

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Conduct an analysis of the general business / macro-economic environment facing Mihi

1) Conduct an analysis of the general business / macro-economic environment facing Mihi. For

each component of your analysis, identify the relevant trends and the implications (positive or

negative) for the company. The time horizon for your analysis is 3-years.

2) Conduct a Porter’s 5-Forces Analysis of Canadian Retail Cannabis industry?

a. Describe the characteristics associated with each of the five-forces

b. For each of the five forces and based on the characteristics you identified in 2a above,

identify the level of the force (low, medium, high) along with a rationale as to your

assessment.

3) Describe how attractive/unattractive you believe the industry is for Mihi using your answers

from #1 and #2 above as evidence to back-up your position.

4) Describe what you believe is the recommended launch strategy for Mihi using the strategy

triangle. For each component of the triangle include your rationale for your decision

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strategic approaches to competitive advantages

Strategy is an organization’s action plan to achieve its mission, whether that is flying airplanes or building them. Firms have several different ways to achieve their mission, and these strategic concepts can provide an advantage over your competitors.

Based on your readings and resource review, you should be able to define the three strategic approaches (differentiation, cost leadership, and response) to competitive advantages. With these approaches in mind, identify a company and determine which approaches they use. While some companies may use a combination of the approaches, focus your paper on the one key approach used by the firm.

Write & Submit

Write a 500-word (two-page) paper using the Writing Style Guide formatting.

Include the following:

  • Explain, briefly, the three strategic approaches to competitive advantages.
  • Provide an overview of your selected company.
  • Discuss which strategic approach your selected company uses and why they use that approach.

Include a title and reference page and at least three references.

Save your assignment using a naming convention that includes your first and last name and the activity number (or description). Do not add punctuation or special characters.

Your paper will automatically be evaluated through Turnitin when you submit your assignment in this activity. Turnitin is a service that checks your work for improper citation or potential plagiarism by comparing it against a database of web pages, student papers, and articles from academic books and publications. Ensure that your work is entirely your own and that you have not plagiarized any material! “PLG1” in the activity name indicates a Turnitin assignment.

Review the Writing Rubric for detailed grading criteria

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Bradburn Corporation was formed 5 years ago through a public subscription of common stock.

Bradburn Corporation was formed 5 years ago through a public subscription of common stock. Daniel Brown, who owns 15% of the common stock, was one of the organizers of Bradburn and is the current president. The company has been successful, but it currently is experiencing a shortage of funds. On June 10, 2014, Daniel Brown approached the Topeka National Bank, asking for a 24-month extension on two $35,000 notes, which are due on June 30, 2015, and September 30, 2015. Another note of $6,000 is due on March 31, 2016, but the company anticipates no difficulty in paying this note on its due date. Brown explained that Bradburn’s cash-flow problems are due primarily to the company’s desire to finance a $300,000 plant expansion over the next 2 fiscal years through internally generated funds.

The commercial loan officer of Topeka National Bank requested the financial reports (balance sheet and income statement) for the last 2 fiscal years. See the Excel template for these reports.

Using this Excel template, provide the following information. Be sure to include formulas for the cells that are labeled formulas. Be sure all amounts are linked to the proper cells:

  1. Compute the following items for Bradburn Corporation:
    1. Current ratio for fiscal years 2014 and 2015.
    2. Acid-test (quick) ratio for fiscal years 2014 and 2015.
    3. Inventory turnover for fiscal year 2015.
    4. Return on assets for fiscal years 2014 and 2015. (Assume total assets were $1,688,500 at 3/31/13.)
    5. Percentage change in sales, cost of goods sold, gross margin, and net income after taxes from fiscal year 2014 to 2015.
  2. Identify and explain what other financial reports and/or financial analyses might be helpful to the commercial loan officer of Topeka National Bank in evaluating Daniel Brown’s request for a time extension on Bradburn’s notes.
  3. Assume that the percentage changes experienced in fiscal year 2015 as compared with fiscal year 2014 for sales and cost of goods sold will be repeated in each of the next 2 years. Is Bradburn’s desire to finance the plant expansion from internally generated funds realistic? Discuss.
  4. Should Topeka National Bank grant the extension on Bradburn’s notes considering Daniel Brown’s statement about financing the plant expansion through internally generated funds? Discuss

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Compare and contrast the need and purpose of creating a project charter before creating a workflow redesign.

This module begins with an introduction on the importance of using workflow redesign for quality improvement in a hospital setting that involves developing a project charter which includes twelve area and a workflow design. Workflow analysis is important as it has served nurse administrators well by identifying delays, redundant steps, and nonvalue activities within processes. Performance measures (e.g., turnaround times, process steps, cost per unit of service, and so on) can be trended on control charts for continuous quality improvement programs.  Workflow analysis, conducted through interviews and standard flowcharts fails to capture the dynamic nature and interactive effects of interdependent processes in a complex system.  Workflow charts provide a static map or snapshot of a process but are only the first step in understanding it. 

Discussion Question:

Compare and contrast the need and purpose of creating a project charter before creating a workflow redesign.

350 words

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