The ACA was meant to provide quality health care coverage for all yet a coverage gap for some populations especially in states that oppose Medicaid expansion. Based on what you have learned so far in this course, create a PowerPoint presentation that addresses the coverage gap problem, who is impacted by the coverage gap, the role the ACA plays in the coverage gap, why the coverage gap should be closed, and solutions/ recommendations for closing the gap. Address the following in your PowerPoint:
Select one state opposed to Medicaid expansion and describe why. Then, consider your own state. What are the benefits and drawbacks to Medicaid expansion in your state?
Define what the coverage gap is (problem/issue)
Discuss how the coverage gap impact low income healthcare consumers population.
What role does the ACA have in widening or closing the coverage gap?
Why is it important to close the gap (implications for positive social change)?
What are some solutions to closing the coverage gap and how can healthcare equity help close the gap? Include recommendations and/or solutions.
Your PowerPoint presentation should include/address:
Title Slide (1 slide)
Objectives Slide (1 slide)
Medicaid expansion (1-2 slides)
Coverage gap – define/problem/issue (1-2 slides)
Coverage gap impact on low income healthcare consumers (2-3 slides)
Role ACA has in widening or closing the coverage gap (1-2 slides)
Close the gap (1-2 slides)
Solutions to closing the coverage gap and how can healthcare equity help close the gap? (2-3 slides)
Reference slide (1-2 slides).
Assignment Expectations
Length: 9-14 slides (in addition to the title slide and reference slides)
Structure: Include a title slide and reference slide in APA format. Be sure to fully explain all slides in the Speaker Notes.
References: Use the appropriate APA style in-text citations and references for all resources utilized to answer the questions. A minimum of three (3) scholarly sources are required for this assignment
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The Assignment (student to complete) Section 1: Establish the relationship with the client and identify their objectives, needs and financial situation Section 1 Part A — Establish relationship Apart from the initial contact with the Rosenbergs at your retirement seminar, you have met with them twice in order to gather the information you need to assess their situation and provide them with advice. Briefly explain at least five (5) strategies you are likely to use with a client in order to ensure that they are comfortable with you and the interview process. (200 words) Answer here Assessor feedback: Resubmission required? No Section 1 Part B — Adviser obligations Referring directly to yourself and your licensee, explain what an FSG is and why it is necessary. Provide details of the law you must comply with and the information the FSG must contain, including your complaints procedure. (250 words) Answer here Assessor feedback: Resubmission required? No Section 1 Part C — Tax and cash flow Using the information you have gathered from your clients (i.e. the information provided in the case study and fact finder), complete the table below and determine their cash flow position and annual savings capacity. You can assume that the clients have no tax deductions or liabilities other than those stated in the case study or fact finder. Section 1 Table 2 Tax calculation Freddie Sara Combined Comments Income from employment Salary or income from employment Salary sacrifice Salary after salary sacrifice Rental income Unfranked dividends Franked dividends Franking (imputation) credits Interest Other income (e.g. taxable benefits, trust income, investment income) Capital gains 1 yr Capital gains 1 yr Tax-free component of capital gains Assessable income Deductible expenses Donations Income protection insurance Business overheads insurance Other Taxable income Tax on taxable income Non-refundable tax offsets (e.g. LITO/SAPTO/LMITO) Medicare levy Medicare levy surcharge Franking rebate Refundable rebates and offsets Total tax Cash flow Freddie Sara Combined Comment Salary less any salary sacrificed amount Total expenses Total income received before tax less total expenses Total tax payable from tax table above Total net cash flow Assessor feedback: [insert feedback] Date assessed: Click here to enter a date Does the student need to resubmit? No Questions that need to be resubmitted First submission Not yet demonstrated Resubmission Not applicable To pass this subject, you will need to be assessed as DEMONSTRATED for either your first submission or your resubmission. Section 2: Analyse client objectives, needs, financial situation and risk profile to develop appropriate strategies and solutions Section 2 Part A — Gaps in information Identify any gaps in your data collection based on the fact finder in Appendix 1 and the summary of information provided. From the interviews, are there any other issues that would need to be followed up with Freddie and Sara? (100 words) Answer here Assessor feedback: Resubmission required? No Section 2 Part B — Risk profile Identify the Rosenbergs’ likely risk profile based on the information they have provided. Identify any concerns that you may have with their responses compared with the information in the case study. • Suggest questions you could use to clarify the responses. • Justify why you do or do not think that the score and the resulting risk profile category is an accurate reflection of their tolerance to risk, and decide on a profile for each. (250 words) Answer here Assessor feedback: Resubmission required? No Section 2 Part C — Strategies Summarise appropriate retirement strategies for Freddie and Sara. • Consider superannuation and non-superannuation assets and strategies. • Provide a detailed explanation of why you consider these assets and strategies to be appropriate. • Include the lump sum amount that Freddie and Sara will need at retirement to achieve their income goal, and strategies to help them reach that goal. • Provide a summary of other recommendations that you will include in your SOA for Freddie and Sara. (500 words) Answer here Assessor feedback: Resubmission required? No Assessor feedback: [insert feedback] Date assessed: Click here to enter a date Does the student need to resubmit? No Questions that need to be resubmitted First submission Not yet demonstrated Resubmission Not applicable To pass this subject, you will need to be assessed as DEMONSTRATED for either your first submission or your resubmission. Section 3: Address clients’ questions and concerns about superannuation matters Section 3 Part A — Product research Freddie and Sara have stated they are happy with their current superannuation funds. Provide a summary of the type of research you would conduct to ensure the suitability of these funds for the clients’ future retirement needs. (250 words) Answer here Assessor feedback: Resubmission required? No Section 3 Part B — Client queries on superannuation contributions Freddie and Sara have a number of questions about superannuation contributions after the seminar they attended and as a result of their research. Respond to their questions, basing your answer on their personal situation. You may be required to re-educate the clients where they are confused or misunderstand the superannuation rules. Question 1 Freddie is confused about taxation of superannuation contributions. He has friends who write a cheque, send it to their superannuation fund and claim a tax deduction. He asks: Am I correct in assuming that we can both claim personal tax deductions for any superannuation contributions we make? Could you explain the tax deduction rules that apply to our situations, how much can we contribute and when we can start? Answer Freddie’s questions. (250 words) Answer here Assessor feedback: Resubmission required? No Question 2 Sara asks: We read an article recently that said Freddie can split the superannuation contributions he makes to my superannuation account. Is that correct, and if so, how does it work? Answer Sara’s question. (150 words) Answer here Assessor feedback: Resubmission required? No Question 3 Freddie is concerned about tax payable if they invest any of their cash savings into superannuation. He says: I’ve heard that some people have had to pay tax on superannuation contributions at the highest tax rates. How can we be sure we won’t fall into that trap? Answer Freddie’s question. (150 words) Answer here Assessor feedback: Resubmission required? No Section 3 Part C — Client queries on superannuation benefit payments Question 1 Sara asks: When and how can we access our superannuation? Can we get it if we are still working? Explain the rule that applies in their circumstances. Explain when and under what circumstances they will be able to access their superannuation. Assume Sara (53) was born in April 1967 and Freddie (55) was born in May1965. (200 words) Answer here Assessor feedback: Resubmission required? No Question 2 Freddie asks: I understand this may not apply to us, but my older brother is 58 and he told me he pays a bit of tax now when he takes money out of super, but when he turns 60, it will be almost nothing. Why is that? Discuss the situation if the lump sum was taken at retirement after age 60 and just before age 60. Include a brief explanation of components of a lump sum, how they are taxed and any other matters relating to them? (200 words) Answer here Assessor feedback: Resubmission required? No Question 3 Sara asks: Tell us more about these income stream options we would have in retirement. How do they work? When can we start one? What are the rules that apply and how much tax do we pay? Discuss this in broad terms and explain the situation immediately before and after reaching age 60. Assume Sara and Freddie will continue to work until age 65 and then retire. (300 words) Answer here Assessor feedback: Resubmission required? No Assessor feedback: [insert feedback] Date assessed: Click here to enter a date Does the student need to resubmit? No Questions that need to be resubmitted First submission Not yet demonstrated Resubmission Not applicable To pass this subject, you will need to be assessed as DEMONSTRATED for either your first submission or your resubmission. Section 4: Present appropriate strategies and solutions to the client and negotiate a financial plan, policy or transaction. Provide ongoing service where requested by the client You must now prepare an SOA based on the recommendations made, which will be used to record this advice (including amendments, if any) for Freddie and Sara. Remember that the SOA must be of a standard that is compliant and would be suitable to present to a client. Important instructions • What to submit: You have been provided with cash flow templates to use for the assignment SOA. Please include them with your submission. • Template SOAs and SOA preparation software: Do not use the sample SOA published by ASIC as a basis for your submission. The use of financial planning software and dealer templates to prepare your SOA is also not permitted. Submissions that exhibit excessive reliance on SOA templates may be considered to be plagiarism or collaboration, and may not be considered to be a reasonable attempt at the assignment. • Assumptions: You must list the assumptions used in your SOA in your assignment submission. These will generally include: – any assumptions you have made regarding missing background information on the clients – any assumptions you have used to calculate future income from your recommended investments – any assumptions used for fees and premiums relating to the products you have recommended. • Strategy advice: You must provide specific strategy recommendations in the following areas based on the information given: – wealth creation strategies to meet retirement needs – personal investments – strategies using superannuation – asset allocation. Use the information on each of these areas given in the subject notes to provide reasons for each of the strategies recommended. • Product advice: Specific product recommendations are not required; however, you do need to make and justify any recommendations of the type of product(s) selected for the client’s consideration. You have been told the clients are happy with their current superannuation funds and do not require any specific advice on their current personal insurance arrangements. However, it is expected that you will provide in the ‘Things to consider section’ of the SOA, appropriate comments about any issues you have identified with these areas and their future estate planning needs. • Cash flow projections: You must include detailed cash flow tables using Appendices 1 and 2 as a template, showing Sara and Freddie’s situation before and after your recommendations. These should be included as Appendices 1 and 2 to your SOA. • Recommendations: You should include superannuation projections up to the retirement age of your clients before and after your recommendations as Appendix C to your SOA. In addition, please show that your strategy will enable your clients to meet their retirement income goal for 21 years (based on Freddie living to age 86 and Sara to age 84). The SOA template An SOA has been commenced for Freddie and Sara Rosenberg, using the data collected in the interviews, their fact finder and their risk profile. You must complete the remaining sections in the SOA as directed. The SOA starts on the following page. Please review the sample case study and the text as a guide to completing your SOA. Statement of advice Prepared for Freddie and Sara Rosenberg Prepared by Your name Authorised Representative Number: 66666 AR address AR contact details Authorised Representative of EANWB Financial Planning ABN: 1010101010 Australian Financial Services Licensee Licence No. 101010 Head office: 88 Money Lane, Accumulation. You are entitled to receive a statement of advice (SOA) whenever we provide you with any personal financial advice. Personal financial advice is advice that takes into account any one or more of your objectives, financial situation and needs. This SOA is a record of the personal financial advice provided to you and includes information on the basis on which this advice is given, information about fees and commissions and any interests or associations which might influence the advice. If this advice includes a recommendation to you to acquire a particular financial product, other than securities, or an offer to issue or arrange the issue of a financial product to you, we will also provide you with a product disclosure statement containing information about the particular product to help you make an informed decision about that product. Be aware that the advice contained in the following SOA is valid for a period of 30 days only. If the plan is not implemented within this time, it will need to be reviewed for accuracy. Executive summary In this section, you need to provide your client with a concise summary of: • their situation • their objectives • your recommended strategy to achieve the objectives • the outcomes your client can expect from adopting the strategy. The client should be able to read this executive summary and understand the advice you are giving and the reason/s underpinning the advice, and be able to determine whether or not their goals have been achieved. There should be sufficient detail to allow the client to make a decision, taking into account any risk/s involved and your fees. It should be written without using jargon and in clear, unambiguous language, and be appropriate to their level of financial understanding. Your situation Summarise your clients’ current situation. Provide a brief statement about their family, employment, health, asset and debt position. (150 words) Answer here Assessor feedback: Resubmission required? No Your objectives List your clients’ objectives (i.e. their financial and non-financial goals, objectives and needs). Freddie and Sara expressed a desire to address their immediate needs and medium and long-term objectives. Summarise these in point form for Freddie and Sara to confirm. (100 words) Answer here Assessor feedback: Resubmission required? No Summary of our strategy and recommendations For the short term — up to one year Summarise your recommendations for your clients’ short-term goals. Present the strategies in point form to provide a quick picture of your intentions. Answer here Assessor feedback: Resubmission required? No For the medium term — two to five years Summarise your recommendations for your clients’ medium-term goals. Include strategies that cannot be considered immediately or require monitoring. Answer here Assessor feedback: Resubmission required? No For the long term — more than five years This is where you need to summarise your recommendations for your clients’ long-term goals. Answer here Assessor feedback: Resubmission required? No Summary of expected outcomes if you implement our advice For example: Should you proceed with the recommendations contained within this report, we estimate that: • You will reduce your debt by $XYZ and/or save $ABC. • You will build wealth in non-superannuation assets to $Y through regular contribution of $X. • Your objective of yyy will be achieved by… • Align the outcomes with the objectives. Answer here Assessor feedback: Resubmission required? No Risks in our advice Identify both financial and non-financial risks that can impact the desired outcome. Refer to the sample SOA for examples of relevant descriptions that should be included here and under each subheading below. Include risks that are specific to your strategies. Answer here Assessor feedback: Resubmission required? No Summary of our fees and commissions Answer here Assessor feedback: Resubmission required? No Your next steps Refer to the sample SOA for examples of relevant descriptions that should be included here. Answer here Assessor feedback: Resubmission required? No Body While this section contains similar headings as the executive summary, the information provided is more detailed and supports the recommendations made. As with the executive summary, it should be written without using jargon and in clear, unambiguous language, and be appropriate to your client’s level of financial understanding. Important information about you This section contains information about you that we used in preparing our advice, such as: • your reasons for seeking advice • what you would like to achieve • your personal and financial information. Present position Your reasons for seeking advice Outline why the clients sought advice. Answer here Assessor feedback: Resubmission required? No What you would like to achieve Summarise here what you understand to be your clients’ main objectives. Following our discussions, here is what I understand to be your main objectives and needs: Answer here Assessor feedback: Resubmission required? No Your personal and financial information Listed below is a summary of your relevant personal and financial details that you have provided. Personal information Personal details Fill the gaps Client 1 Client 2 First name(s) Freddie Sara Surname Rosenberg Rosenberg Age Marital status Married Married Health status Smoker status Non-smoker Non-smoker Employment status Permanent Part-time Employer name Occupation Sales representative Marketing consultant Annual salary $120,000 $90,000 Summarise the discussion points that could/need to be raised here. Answer here Assessor feedback: Resubmission required? No Children and dependant details Answer here Your existing insurance Fill any gaps. Personal insurance Answer here Car insurance Answer here Home contents Insurance Answer here Health insurance Answer here Your existing estate planning Summarise the clients’ existing estate planning provisions here. Answer here Assessor feedback: Resubmission required? No Financial information Current income and expenses details Income and expenses Complete the table: Freddie Sara Total Assessable income Answer here Answer here Answer here Net tax payable Answer here Answer here Answer here Yearly expenses Answer here Answer here Answer here Estimated surplus Answer here Answer here Answer here Discussion points: From the table you have prepared and your cash flow analysis, identify questions you will need to ask about their income, lifestyle, expenses and intentions, before you start preparing your strategies. What are the gaps? (100 words) Answer here Assessor feedback: Resubmission required? No Assets and liabilities Complete the table: Value Liability Net value Home Answer here Answer here Answer here Home contents Answer here Answer here Answer here Motor vehicles Answer here Answer here Answer here Personal assets Employer superannuation — Freddie Answer here Answer here Answer here Employer superannuation — Sara Answer here Answer here Answer here Savings account Answer here Answer here Answer here Investment assets Answer here Answer here Answer here Net worth Answer here Answer here Answer here Discussion points: Prepare discussion points you will use to obtain a better understanding about how your clients see their situation and future. What are their attitudes to debt, personal assets, investments and superannuation assets that can assist you with your advice? What are the gaps? (100 words) Answer here Assessor feedback: Resubmission required? No Incomplete and/or inaccurate information warning Note that if, for any reason, the information on which our advice is based is incomplete or inaccurate, then it may not be appropriate. Before acting on the advice, you should consider its appropriateness in light of your particular circumstances, needs and objectives. Your risk profile In this section, you need to provide: • an overview of the different risk profiles • the risk/return characteristics of various asset classes • the client’s risk profile including the appropriate mix of assets (the asset allocation) for the client’s risk profile, the appropriate investment return time horizon for that profile and any specific concerns. Discuss their attitudes to investing and any other experience or interests that can support your assessment. Answer here Assessor feedback: Resubmission required? No Strategy recommendations This section tells you: • what our advice is and why it is appropriate for you • reasons for our recommendations • what you need to consider and any risks associated with our advice. Read this section carefully and ask me if you have any questions. Recommended action — first year You will use your findings from the analysis you did in the assignment above as the basis for the information you will need to provide in this section. For each recommendation below discuss the reasons, risks, advantages and disadvantages. All recommendations should be listed here. They are to include investment and debt management recommendations. You are not required to provide specific advice to your client about their estate planning needs. However, if after analysis of their situation you believe that advice is required, you need to explain what advice they should seek and why. Concept. If you use technical terms or concepts in your discussion explain what the terms mean. For example, do not assume they know what ‘gearing’ or ‘franking’ means Note: You do not have to complete all of the recommendation boxes below. You can add more boxes if required. Recommendation 1 Answer here Assessor feedback: Resubmission required? No Recommendation 2 Answer here Assessor feedback: Resubmission required? No Recommendation 3 Answer here Assessor feedback: Resubmission required? No Recommendation 4 Answer here Assessor feedback: Resubmission required? No Things you should consider In this section briefly discuss strategies that you did not recommend that could be considered at another time and how they could benefit the clients. Refer to the sample SOA for examples of relevant descriptions that should be included here and under each subheading below. Answer here Assessor feedback: Resubmission required? No Retirement planning Briefly state what has been achieved with your strategies and highlight what still needs to be addressed or reviewed. Answer here Assessor feedback: Resubmission required? No Estate planning You have recorded the clients’ estate planning details for completeness of information gathered in the fact finder. You have explained that you cannot provide legal advice. However, if you see deficiencies in their current structure, discuss them briefly and suggest a course of action. (100 words) Answer here Assessor feedback: Resubmission required? No Taxation issues My strategies and recommendations have had the following impact on your tax position: Answer here Assessor feedback: Resubmission required? No Recommended asset allocation Proposed asset allocation Your investment assets are invested across various asset classes. The table below summarises: • weight: the proposed asset allocation resulting from our recommendations • risk profile weight: the recommended asset allocation for your investment risk profile • variance (weight): the variance between the recommended and proposed asset allocation. Asset allocation after implementation of recommendations Asset allocation Weight Risk profile weight Variance (weight) Defensive assets Australian cash Answer here Answer here Answer here Australian fixed interest Answer here Answer here Answer here International fixed interest Answer here Answer here Answer here Total for defensive assets Answer here Answer here Answer here Growth assets Australian equities Answer here Answer here Answer here Australian property Answer here Answer here Answer here International equities Answer here Answer here Answer here International property Answer here Answer here Answer here Total for growth assets Answer here Answer here Answer here Grand total Answer here Answer here Answer here Comments on proposed asset allocation versus your risk profile You need to explain the reason for any large (greater than 10%) variances here. Refer to the sample SOA for a discussion on variances. Discuss how the situation will change over time. Answer here Assessor feedback: Resubmission required? No Investment product recommendations Product recommendations Note that I can only recommend products on our recommended list, which has been approved by EANWB Financial Planning. Use the space below to list the products that you are recommending Freddie and Sara invest in and those that they already have that you recommend they keep. Freddie and Sara Rosenberg, following our investment strategy, we recommend that you invest in the following products: Answer here Assessor feedback: Resubmission required? No Relevant research material and product disclosure statements (PDSs) are attached for your attention. It is important that you read these documents carefully and contact us if you have any questions or if there are areas of the document that you do not fully understand. All of these products are on our approved recommended list. Note: You do not need to include these PDSs as part of your assignment. The above statement is a standard inclusion in an SOA. Cooling-off period Details on the cooling-off period for each product are provided in the PDS. Disclosure of remuneration, commissions and other benefits How are we paid? Commissions and fees — upfront, ongoing and financial planning advice fees If you are charging SOA preparation fees, implementation fees, ongoing advice fees, or any other non product related fees, you must provide the details here. You may need to source information outside of the subject notes to complete this requirement. However, you can use the examples of how fees are shared between advisers and licensees from the sample SOA if needed. If you are not charging these fees you may either delete the table below or fill it in with $0 as the fee charged to make it clear. Fee type Initial fee Initial fee paid to licensee Initial fee paid to adviser SOA fee Answer here Answer here Answer here Implementation fee Answer here Answer here Answer here Ongoing advice fee* Answer here Answer here Answer here Total Answer here Answer here Answer here *If the ongoing service fee is charged as a percentage of the product(s), you may use the table below instead. If you are charging a flat fee or an hourly fee you should use this table. Investment recommendations Summarise all of the products that you have recommended to the client here. Refer to the sample SOA for examples of what to include. You will need to source information outside of the subject notes to complete this table, based on the products you have used (or created). Assessor feedback: Resubmission required? No If you wish to implement the products I have recommended, there may be initial and ongoing fees applicable as detailed below. Product Initial fee Initial fee paid to licensee Initial fee paid to adviser Ongoing fees paid to licensee Ongoing fees paid to adviser Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Total Answer here Answer here Answer here Answer here Answer here Note: Please see the sample SOA for directions on completing the answers in the paragraphs below. Product providers will also charge a fee for the management of the funds invested in their products. The annual management fee charged by Answer here is Answer here%. The amount you will be charged will depend on the funds you have invested. For example, $ Answer here invested with them will incur a $Answer here annual management cost. Commissions Our policy on taking commissions from product and service providers is summarised below: Answer here Assessor feedback: Resubmission required? No Other fees and benefits EANWB Financial Planning and I may also receive additional benefits. Where the benefits received are greater than $300 in value, they will be recorded in a register that meets the requirements of the Financial Planning Association (FPA) Code of Professional Practice on alternative forms of remuneration. A copy of the register for EANWB Financial Planning is publicly available and can be provided on your request. Ongoing services You need to make sure that your client fully understands what you are offering in terms of ongoing service. Draft an outline of the level of ongoing service you intend to recommend to Freddie and Sara. In your outline, discuss the type of information that you would regularly provide to Freddie and Sara in relation to their financial planning needs. (250 words) Refer to the sample SOA for the sorts of services you could include here. Answer here Assessor feedback: Resubmission required? No Ongoing service fee What would you do to ensure that Freddie and Sara know the specific costs relating to an ongoing service? (100 words) Answer here Assessor feedback: Resubmission required? No Implementation schedule In order to ensure that your recommendations will be implemented efficiently, you need to ensure that all tasks that need to be completed by both you and the clients are itemised in the schedule. The schedule should highlight the priority of each task, as well as the order of completion. The time frame should be as specific as possible. Freddie and Sara Rosenberg, in order to proceed with our recommendations, you will need to complete the steps below: Action By whom By when Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Answer here Note: The recommendations contained in this SOA are current for 30 days only. Please contact me for further discussion if you are unable to act on our recommendation within this time frame. Assessor feedback: Resubmission required? No Authority to proceed By signing this authority to proceed, I/we Freddie and Sara Rosenberg acknowledge the following: • I/We acknowledge that the information I/we provided in the financial needs analysis has been used to arrive at the recommendations contained in this SOA. • I/We have read, understood and retained a copy of the SOA prepared by Your name dated Date . This document contains information which accurately summarises my/our current situation, investments and financial objectives. • I/We have been provided with an EANWB Financial Planning FSG. • I/We have read and understood the PDSs for the recommended products. • I/We acknowledge that the product(s) listed in the table below are to be implemented in my/our name/s: Product(s) Amount Answer here Answer here Answer here Answer here Answer here Answer here • I/We wish to make the following change/s to the recommendations within the SOA: Product(s) Amount Answer here Answer here Answer here Answer here Answer here Answer here Signed Date / / Client Name Signed Date / / Client Name Signed Date / / Financial Adviser Please note that a cooling-off period may apply to your initial investment or insurance policy. Refer to the PDS. Consent to ongoing contact I/We consent to being contacted by our adviser on an ongoing basis, in line with the agreed ongoing service review structure detailed within this recommendation. My/our preferred hours of contact are between __ an
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On-line game addiction, narcissistic personality traits, self-control, and aggression.
On-line game addiction, narcissistic personality traits, self-control, and aggression.
QUESTION 1 A researcher is interested in the relationships between the following four variables: On-line game addiction, narcissistic personality traits, self-control, and aggression. Data are collected from a sample of 226 individuals. The data can be found in the assessment SPSS spreadsheet ‘assessment.sav’. For each variable, higher values indicate greater levels of the variable. Analyse the data using SPSS and report the results using standard APA conventions. (20 marks) ? The focus is clearly on the relationships between
On-line game addiction
Narcissistic personality traits
Self-control
Aggression ? State what you are going to do to investigate this
Descriptives
Scatterplots ? Pearson Correlations Produce a table of descriptive statistics
Mean
Standard Deviation
Skew
Kurtosis
N ? Comment on any observed deviations in skew or kurtosis (Z-scores that are greater than +/- 1.96) but indicate that no transformations will be performed. Indeed, there are few options for kurtosis and it is not generally seen as a big problem anyway. ? Present scatter plots between all pairs of variables with lines of best fit added.
Could be individually or in a matrix.
Comment on what the relationships look like.
Do there seem to be any outliers, and if so, do they look like they are going to make an unacceptable impact on the relationship observed? ? Present correlations matrix.
Comment on the strength, significance and direction of the correlations. QUESTION 2 Following the initial analysis conducted in Q1 the researcher goes on to look at which of the variables (On-line game addiction, narcissistic personality traits, and self-control) are the best predictors of aggression. Analyse the data using SPSS and report the results using standard APA conventions. (30 marks) ? All needs to be referenced according to APA style. ? It requires multiple regression ? Briefly indicate whether the variables would be expected to be good predictors based on correlations reported in question 1 ? R Squared ? Anova – significance and what it means ? Individual Predictors o Beta coefficients and confidence intervals o T-tests for the beta coefficients § Part correlations (compare to zero order) o Collinearity ? Indicate which appears to be best predictor, second, third. ? State the regression equation QUESTION 3 The researcher also thinks that it is possible that there are sex differences for these variables. You will also find codes for males and females in the data set. Analyse the data using SPSS to investigate this, and report the results using standard APA conventions. (20 marks) ? All needs to be referenced according to APA style. ? State that you performed Independent Sample t-tests to identify if sex differences exist. ? Table of descriptive statistics
Mean, SD, N ? Report each t-test separately: EXAMPLE: The 31 participants in the rosemary condition (M = 15.90, SD = 2.45) performed significantly better on time based prospective memory than the 34 participants in the no aroma condition (M = 14.41, SD = 2.451), t(63) = – 2.59, p = .012. Calculation of Cohen’s d indicated the presence of a medium effect size, d = .64, 95% CI [.14, 1.14]. ? Draw an overall conclusion. Are there sex differences? Which variables? How big? Consistently in the same direction? QUESTION 4 As I further investigation, the researcher wants to see if playing a violent video game increases levels of aggression. She runs a study in which aggression levels are measured in 40 participants before and after playing a violent video game. Use SPSS to compare the variables Aggro_pre and Aggro_post in order to answer this question. (10 marks) ? All needs to be referenced according to APA style. ? State that you performed a Paired samples t-test to see if aggression after playing the game is greater than before. ? Table of descriptive statistics o Means, SD, N o Report t-test. EXAMPLE: The results from the time based prospective memory test (M = 15.12, SD = 2.42) and the event based prospective memory test (M = 15.75, SD = 1.64) revealed significantly better performance for event based prospective memory, t(64) = -2.11, p = .039. Calculation of Cohen’s d indicated the presence of a small effect size, d =.26, 95%CI [.01, .50]. ? Draw a conclusion. Is the effect potentially important? QUESTION 5 (Needs bibliography review) Explain the advantage of reporting effect sizes in addition to significance levels. (20 marks) ? What is statistical significance? ? What is effect size? ? The distinction between statistical significance and scientific (or practical) importance. ? Give an example. ? Factors that affect significance ? Problem with effect sizes eg many different types ? Value of effect size in addition to statistical significance ? Overall summary/conclusion ? All needs to be referenced according to APA style
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ASSESSMENT BRIEF Subject Code and Title PUBH6013 Qualitative Research Methods Assessment Assessment 2: Individual Research Proposal Individual/Group Individual Length 1, 500 words (+/-10%) Learning Outcomes This assessment addresses the following learning outcomes: a) Understand epistemologies as they relate to qualitative research and when to use qualitative methodology b) Critically evaluate different theoretical and methodological approaches to qualitative research d) Appreciate cultural and ethical considerations for qualitative research in Public Health e) Understand sampling techniques, bias and rigour as they apply to qualitative research Submission By 11:55pm AEST/AEDT Sunday of Week 7 Weighting 40% Total Marks 100 marks Context: This assessment is prescribed to advance literature searching, critical analysis, research question development, research planning skills, and reflexivity as a researcher. This assessment involves developing a research question, preparing interview and probe questions, identifying four people that you can interview on this topic (for example, your family or friends, colleagues), and reflecting on your motivation and justification of your research proposal. It assesses the key understanding necessary for conceptualising and developing a qualitative research proposal, which will prepare you for the use of qualitative methods in research and evaluation as a public health practitioner. There are three steps to completing this assignment. Instructions: Step 1: Develop a research question (similar to the ones you have explored throughout this subject) that supports qualitative exploration of a topic of your choice. Review the materials from Module 1 to familiarise yourself with the scope and purpose of qualitative research. Warning: Topics must be low risk. This means that the topic should not be likely to cause distress or humiliation, and should not focus on vulnerable groups (such as children or people with a disability). You should discuss with your learning facilitator if you are unsure whether your topic is suitable. Step 2: Write 6-8 interview questions that: • Focus on obtaining information that will help you to answer your research question • Are qualitative (focusing on experience, opinion, values, perceptions etc) in nature • Comply with best practice principles for interview question design (Module 4) Obtain feedback from 2 (two) people to refine and improve your questions, and keep records of this feedback for submission with the project proposal. Step 3: Write a research proposal for your qualitative project. You must include: • A brief literature review to summarise the existing knowledge in this space, and justify your proposed project. • Your research question and the knowledge gap that it will address. • A summary of the key elements of the methodology that you think would be the most appropriate methodology to use to explore your research question (ie grounded theory, phenomenology etc), and why it is appropriate for exploring your research question. • Your methods, including how you will select your participants (in this case, four people whom you already know) and your interview process. • Your interview questions. • A personal reflection on your motivation for exploring this research question, any ethical or cultural considerations for your project, and anything that could create a risk of bias in your data (ie interviewing friends). • An appendix containing records of the feedback received on your interview questions (such as a copy of the interview questions with tracked changes). • Your assessment submission must address all of these points Assessment Criteria: • Justification of your research project (30%) • Summary of methodology and methods (40%) • Reflective writing on motivation and potential for bias (10%) • Use of academic conventions (20%)
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Word length: 1000 The aim of this assessment is for students to be able to demonstrate the ability to acquire knowledge and the capacity to critically reflect on key concepts and information presented in class. This assessment is to be submitted on Moodle. This task will help you to prepare for Assessment 2. You will complete four entries into your annotated bibliography portfolio which will demonstrate your learning of the academic skills and the key concepts required to complete your essay. This assessment will also guide you in preparing for future assessments. You are required to locate four (5) journal articles or book chapters relating to your essay topic. You will then need to complete an entry in your annotated bibliography portfolio for each source stating the following:
The full reference of the source in APA7 format;
A brief statement of the main purpose of the article;
A summary of the content;
A brief evaluation of the credibility of the source; and
How you will use the source in answering the essay question. You are required to paraphrase the article/book chapter in your annotated bibliography portfolio entries. This means you must use your own words. You cannot directly quote the source. Do NOT utilize sources such as www.tutor2u.com and other such web materials as these in no way constitute academic references for the purpose of your assignments. If you rely on such sources for theoretical support, you will be deemed NOT to have met the requirements of the assessment. Course SAP101 Australian Society, Systems and Policies T2-2021
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Cognitive Neuropsychology – Higher cognitive functions How are higher cognitive functions like logical reasoning, problem solving and decision making of paramount importance of human beings? (back up by research from the past 5 years as far as possible) Introduction (700 words) • Define cognitive functions • Define higher cognitive functions -mention several higher cognitive functions • State which part of the brain is concerned to each of the 3 higher cognitive functions Body(2100 words) covers only the 3 cognitive functions: • Logical reasoning • Problem solving • Decision making. For each cognitive functions ? Clearly explain and discuss how the higher cognitive functions like logical reasoning, problem solving and decision making are of paramount importance of human beings ? discuss the importance of these 3 cognitive functions in the life of a human being. How they affect the everyday activities of a human being. ? compare and contrast these 3 cognitive functions between a sound person and a person with mental disorders ? also add about medication for dementia – its effects on the cognitive functions Conclusion: References from websites and text books : red font Materials from various sources paraphrased by student/slight or major modifications : blue font Personal opinion or personally drafted material : black font Deadline 5 July 2021 Words limit: 2800 words Reference Style: Harvard
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Instructions: Task: i. Choose a successful sporting team that you are familiar with (can be either international or domestic or a team that you are currently involved with) I’ve chosen Real Madrid sports Club – From Spain What are the key elements that make this successful? iii. What role do you believe has the coach and/or manager/ CEO played in the development and fostering of team culture and elite team performance? iv. How has technology/innovation affected the way teams are managed? v. Compare the way this team functions and the responsibilities of the key coaching staff within the organisation and to a poor performing team. vi. Identify 2 positive ways your successful sports team functions and 2 negatives for a poor performing team. vii. What style of leadership is evident in both of the examples listed above? Your Report should incorporate the following key sections: Introduction – set the context by presenting your overall topic, discussing any selected references you plan to use to demonstrate your overall argument. Main Body – discuss your argument and examine new insights/practices that have emerged and the underlying assumptions of these new innovations. Compare and contrast how management of teams has evolved as a result of changes in technology. Approach the topic from various points of view e.g. what are the implications? What are the new questions emerging from such new technologies? Conclusion: summarise your argument to draw a concluding statement. References: present a reference list with at least three (3) references from quality sources, ensure the referencing is consistent throughout. Layout: double-space your text and use 2.5-centimetre margins. Pages should be numbered, with the numbers appearing in the bottom right-hand corner of the pages. ATTACHED BELOW THE POWER POINT MATERIAL FROM THE LECTURE Please use APA reference Be clear and Objective, make the text flows do not forget the references please please, please
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Current priorities for improving the health and wellbeing of New Zealanders Examples of key priority areas for health and wellbeing in Aotearoa: • healthy ageing and supporting elderly people to live well and at home longer • suicide prevention • reduction of harm caused by tobacco • reducing disparity of health outcomes for Maori Choose five key priority areas for health and wellbeing in Aotearoa that impact your role or the people you support. Answer the questions for each key priority area: • What is the key priority area? • Why is this a key priority area? • How will addressing it contribute to the health and wellbeing outcomes of the people of Aotearoa? • Why is this priority relevant to your own role? Examples of challenges for health and wellbeing in Aotearoa include: • complexity and silos in the system • increasing costs • ageing population • differences in outcomes between ethnic groups (including Maori and Pasifika) Choose five challenges present in Aotearoas health and wellbeing sector that makes it difficult to improve the health and wellbeing of people you support. Each of the challenges must relate to a key priority area you identified in questions 1-5. Answer the questions for each challenge: • What is the challenge? • How does this challenge create a barrier to improving health and wellbeing outcomes for New Zealanders? • How does this challenge impact on your role? • How does this challenge impact the people you support? Question 6 Not yet answered Marked out of 1.0 V Flag question Challenge 1 Question 1 Not yet answered Marked out of 1.0 V Flag question Key priority area 1 What is the key priority area? Why is it a key priority area? How will addressing it contribute to the health and wellbeing outcomes of the people of Aotearoa? Why is this priority relevant to your own role? Current initiatives for improving the health and wellbeing of New Zealanders Smokefree New Zealand 2025 is an example of a government initiative designed to address the harmful effects of smoking on the health and wellbeing of New Zealanders. Lets Get Real is an example of a sector initiative developed for everyone in health working with people and whanau with mental health and addiction needs. Te Manaaki Tangata E Rua from Te Puea Marae is an example of a local community initiative developed to support whanau Maori in south Auckland who are homeless using tikanga Maori. Choose three initiatives that are relevant to your role and one of the priorities you have identified. Answer the questions for each initiative: • What is the initiative? • What is the goal of the initiative? • How does this initiative aim to improve the health and wellbeing of New Zealanders? • How is this initiative responding to a key priority you chose in task 1? • What is new or different about this initiative compared to other recent or previous strategies? • How does this initiative impact on you and your workplace? • How does this initiative impact on the people you support and their whanau or community? Question 1 What is the initiative? What is the goal of the initiative? How does this initiative aim to improve the health and wellbeing of New Zealanders? How is this initiative responding to a key priority you chose in task 1? What is new or different about this initiative compared to other recent or previous strategies? How does this initiative impact on you and your workplace? How does this initiative impact on the people you support and their whanau or community?
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ASSESSMENT 1 BRIEF Subject Code and Title PUBH6003 Health Systems and Economics Assessment Case Study Report Application of systems thinking and building blocks in a country context/setting to public health issues and problems Individual/Group Individual Length 1,500 words (+/–10%) Learning Outcomes The Subject Learning Outcomes demonstrated by the successful completion of the task below include: a) Critically examine the key characteristics of health systems and apply this knowledge to local and global contexts; b) Investigate and inquire into the building blocks of health systems and interpret how they are translated globally; and c) Evaluate the principles of systems thinking and promote multi-sectoral collaboration for the successful implementation of public health programmes. Submission Due by 11.55 pm AEST/AEDT on the Sunday at the end of Module 5 Weighting 35% Total Marks 100 marks Context Systems thinking helps us to understand the elements and relationships/interconnectedness of parts to a system. Currently, the use of systems thinking is being advocated in public health as a new paradigm shift. It aids in the solving of complex and intractable public health problems and the identification of risk factors for the achievement of health systems goals/good population health outcomes. You are required to thoroughly research and write a critical individual report on systems thinking and its application to strengthening the six building blocks of health systems for the reduction/prevention of a chosen public health problem/issue for a selected country. Instructions You are required to: • Identify a country (e.g., Australia or any other country) and a public health issue. Public health problems/issues include excessive alcohol consumption, food safety, heart disease and stroke, road traffic accidents, nutrition, physical activity and obesity, tobacco use, water, sanitation and hygiene, HIV, drug abuse and mental health; • Provide a critical analysis of the concept of systems thinking and how it can be applied to public health; • Discuss the six health systems building blocks as proposed by the World Health Organisation (WHO); • Discuss why the chosen public health issue is complex in the context of the chosen country based on the building blocks and thus requires systems thinking; and • Apply and analyse how systems thinking can be used to reduce/mitigate the selected public health issue along with the building blocks of the health systems of the chosen country. Structure of the Report Introduction • Provide an overview of the key characteristics of the chosen country, including its population, health status indicators (e.g., disease prevalence/incidence, morbidity, mortality and life expectancy at birth) and health system indicators (e.g., service utilisation/health service access, hospital bed density, availability of essential medicines and commodities, health worker density and distribution) (use any three of the stated indicators). • Describe the selected public health issue and why it is an issue for the chosen country (use data/statistics to support your claim). • Provide an overview of the whole assessment to serve as a guide for the reader, explaining that the assessment will use the concept of systems thinking to help prevent/reduce the chosen public health problem of the chosen country and will offer solutions based on the health system building blocks. Main body • Critically discuss the concept of systems thinking and its application to public health issues. • Discuss in detail the health system building blocks as proposed by the WHO. • Critically examine why the current organisation and functioning of the building blocks pose a challenge to solving the identified public health problem for the chosen country (examine the barriers to the use of systems thinking to solve the problem given the current organisation and functioning of the building blocks). • Discuss ANY other barriers outside the building blocks (if any). • Apply systems thinking to strengthen the health system building blocks for reduction/mitigation (suggest solutions based on systems thinking along the building blocks of the health systems). • Propose ANY other solutions outside the building blocks of the health systems (if any). Conclusion Provide a concise summary of all the ideas discussed in the assessment. New ideas should not be introduced at this stage. Note: All sections of the report must be backed by relevant literature from credible sources, such as text books, journal articles and reports. These should be cited using the APA 7th style. Referencing It is essential that you use appropriate APA style for citing and referencing research. For more information on referencing, visit https://library.torrens.edu.au/academicskills/apa/tool. Follow the guidelines below to format the final documents: • Include a title page with: o The assignment title; o Your first and last name; o Your student Identification number; o The word count (excluding headings, in-text citations and tables); o The unit for which the assignment is being submitted; o The name of your lecturer/facilitator; and o An academic integrity statement. • Include page numbers. • Use double spacing. • Font size: 12 minimum. • Include a reference list. • The word count is 1,500 words (+/–10%). • All references must be in APA format. Submission Instructions Submit this task via the Assessment 1—Case Study Report link in the main navigation menu for PUBH6003 Health systems and economics. The learning facilitator will provide feedback via the Grade Centre in the LMS portal. Feedback can be viewed in My Grades. Academic Integrity Declaration I declare that except where referenced, the work I am submitting for this assessment task is my own. I have read and am aware of the Torrens University Australia Academic Integrity Policy and Procedure, viewable online at http://www.torrens.edu.au/policies-and-forms. I am also aware that I need to keep a copy of all submitted material and their drafts, and I agree to do so. Assessment Rubric Assessment Attributes Fail (Yet to achieve minimum standard) 0–49% Pass (Functional) 50–64% Credit (Proficient) 65–74% Distinction (Advanced) 75–84% High Distinction (Exceptional) 85–100% Knowledge and understanding of systems thinking and its application to the strengthening of the six building blocks of health systems. -Identify a country and a public health problem/issue. -Discuss systems thinking. -Discuss the six building blocks of health systems as proposed by the WHO. Apply systems thinking to the organisation and functioning of the building blocks of the health system of your chosen country. 30% Demonstrates limited knowledge and understanding of systems thinking and its application to the strengthening of the six building blocks of health systems. Demonstrates functional knowledge of systems thinking and its application to the strengthening of the six building blocks of health systems. Demonstrates proficient knowledge of systems thinking and its application to the strengthening of the six building blocks of health systems. Demonstrates advanced knowledge of systems thinking and its application to the strengthening of the six building blocks of health systems. Demonstrates exceptional knowledge of systems thinking and its application to the strengthening of the six building blocks of health systems. Assessment Attributes Fail (Yet to achieve minimum standard) 0–49% Pass (Functional) 50–64% Credit (Proficient) 65–74% Distinction (Advanced) 75–84% High Distinction (Exceptional) 85–100% Analysis and application of systems thinking to the strengthening of the building blocks of health systems with synthesis of new knowledge. 25% Demonstrates limited analysis and application. Limited application/recommendat ions based upon analysis. Good analysis and synthesis of new knowledge and its application. Shows an ability to interpret relevant information and literature. Well-developed analysis and synthesis with application of recommendations linked to analysis/synthesis. Thoroughly developed and creative analysis and synthesis with application of pretested models and/or independently developed models and justified recommendations linked to analysis/synthesis. Highly sophisticated and creative analysis and synthesis of new and existing knowledge. Strong application by way of pretested models and/or independently developed models. Recommendations are clearly justified based on the analysis/synthesis. Applies knowledge to new situations/other cases. Evaluation of information selected to support the case study. 20% Limited understanding of key concepts required to support the case study. Resembles a recall or summary of key ideas. Demonstrates a capacity to explain and apply relevant concepts. Well-demonstrated capacity to explain and apply relevant concepts. Information is taken from sources with a high level of interpretation/evaluation to develop a comprehensive critical analysis or synthesis. Assessment Attributes Fail (Yet to achieve minimum standard) 0–49% Pass (Functional) 50–64% Credit (Proficient) 65–74% Distinction (Advanced) 75–84% High Distinction (Exceptional) 85–100% Viewpoints of experts are taken as fact and subject to little questioning. Confuses logic and emotion. Information taken from reliable sources but without coherent analysis or synthesis. Often conflates/confuses the assertion of personal opinion with information substantiated by evidence from the research/course materials. Analysis and evaluation do not reflect expert judgement, intellectual independence, rigor and adaptability. Supports personal opinion; information substantiated by evidence from the research/course materials. Questions viewpoints of experts. Identifies logical flaws. Analysis and evaluation reflect expert judgement, intellectual independence, rigor and adaptability. Discriminates between the assertion of personal opinion and information substantiated by robust evidence from the research/course materials and extended reading. Viewpoints of experts are subject to questioning. Analysis and evaluation reflect growing judgement, intellectual independence, rigor and adaptability. Systematically and critically discriminates between the assertion of personal opinion and information substantiated by robust evidence from the research/course materials and extended reading. Identifies gaps in knowledge. Exhibits intellectual independence, rigor, good judgement and adaptability. Effective communication (written) 15% Merely presents information. Incoherent communication, but somewhat adheres to the given format. Communicates in a coherent and readable manner that adheres to the given format. Communicates coherently and concisely in a manner that adheres to the given format. Communicates eloquently. Expresses meaning coherently, concisely and creatively within the given format. Specialised language and terminology are not used or are inaccurately employed. Generally employs specialised language and terminology with accuracy. Accurately employs specialised language and terminology. Occasional minor errors present in spelling, Accurately employs a wide range of specialised language and terminology. Spelling, grammar and punctuation are free of errors. Discerningly selects and precisely employs a wide range of specialised language and terminology. Assessment Attributes Fail (Yet to achieve minimum standard) 0–49% Pass (Functional) 50–64% Credit (Proficient) 65–74% Distinction (Advanced) 75–84% High Distinction (Exceptional) 85–100% Incorrect spelling, grammar, punctuation and/or the acknowledgment of sources. Some errors are evident in spelling, grammar and/or punctuation. grammar and/or punctuation. Spelling, grammar and punctuation are free of errors. Meaning is repeatedly obscured by errors in the communication of ideas, including errors in structure and sequence. Meaning is sometimes difficult to follow. Information, arguments and evidence are structured and sequenced in a way that is not always clear and logical. Meaning is easy to follow. Information, arguments and evidence are structured and sequenced in a way that is clear and logical. Engages audience interest. Information, arguments and evidence are structured and sequenced in a way that is clear and persuasive. Engages and sustains audience interest. Information, arguments and evidence are insightful, persuasive and expertly presented. Correct citation of key resources and evidence 10% Fails to use good quality, credible and relevant resources to support and develop ideas. Limited use of credible and relevant resources to support and develop discussions or ideas. Uses credible resources to support and develop ideas. Uses good quality, credible and relevant resources to support and develop arguments and statements. Shows evidence of wide scope within the organisation for sourcing evidence. Uses high-quality, credible and relevant resources to support and develop arguments and position statements. Shows evidence of wide scope within and without the organisation for sourcing evidence. Referencing is omitted or does not resemble APA. Referencing resembles APA but contains frequent or repeated errors. Referencing resembles APA but contains occasional errors. APA referencing is free of errors. APA referencing is free of errors. The following Subject Learning Outcomes are addressed in this assessment SLO a) Critically examine the key characteristics of health systems and apply this knowledge to local and global contexts. SLO b) Investigate and inquire into the building blocks of health systems and interpret how they are translated globally. SLO c) Evaluate the principles of systems thinking and promote multi-sectoral collaboration for the successful implementation of public health programmes.
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SUPPLEMENTARY ASSESSMENT Subject Code and Name SDM404: Service and Design Management Assessment Case Scenario Review Individual/Group Individual Length 1000 words Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include: a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies. b) Critically analyse how the service concept affects the service quality standards and the service management strategies. c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards. Submission As advised by Academic Services Weighting 100% Total Marks Pass / Fail Context: The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept. The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept. To complete the task, you are required to apply theoretical knowledge to the hypothetical case study. Instructions: This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following: – Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept. – List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required. – Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept. The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2). The structure of the report should be as follows: • Executive Summary • Table of Contents • Introduction • Hotel concept analysis • Relevant Service Quality Dimensions • Proposed Service Management Strategies • Conclusion • Reference List Students will be assessed according to: • Criteria set in the marking rubric • Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy • Referencing skills and meeting the minimum requirement for academic references Case Scenario for Assessment 1 (including data files): K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.
File Attachment One and Two– Service Levels (Guest/Customer/staff feedback) “The shop lacks of product variety and doesn’t have any local products to support local businesses.” “As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “ “The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained all about Kangaroo Island in the way to the hotel and arrived directly to our room” “ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits. The food menu was mainly done around international dishes.” “Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary” “ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names” “The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive. “Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their jobs as expected of a hotel of this type.” – Maddy Jones “The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and beverage offerings outside the main meals hours. “ “The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine. The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights. “We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.” “There is lack of staff during off peak hours to be able to offer the premium services that our guests required” “We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer” “As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”. “Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ” “The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.” “Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is “The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given “The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and they don’t differentiate between different staff levels or departments. Referencing: All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint. It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website. Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references. Submission Instruc.ons: 1. Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services. 2. Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references. 3. Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing. 4. All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide. 5. A Torrens University cover sheet is to be a^ached with the submission to Turnitin. 6. Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission. Academic Integrity All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online. Students also must keep a copy of all submitted material and any assessment drafts. Assessment Rubric Assessment Criteria Fail (Unacceptabl e) 0-49% Pass (Func.onal) 50-64% Credit (Proficient) 65-74% Distinction (Advanced) 75 -84% High Distinction (Exceptional) 85-100% Research and Either no Literature is Clear evidence Able to critically Has developed use of evidence of presented and appraise the and justified literature/ literature being uncritically, in a application of literature and using own ideas evidence of consulted or purely readings theory gained based on a reading irrelevant to descriptive way relevant to the from a variety of wide range of 20% the assignment and indicates subject; sources, sources which set. limitations of uses indicative developing own have been (0-14%) understanding. texts ideas in the thoroughly (15-18%) identified. process. analysed, applied (19-22%) (23-25%) and discussed. (26-30%) Knowledge of Inaccurate or Selection of Most key Insightful and Assignment theory inappropriate theory is theories are appropriate demonstrates 20% choice of appropriate included in the selection of integration and theory. but some work in an theory in key innovation in (0-9%) aspects have appropriate areas. the selection and been missed or straight- (15-16%) handling of misconstrued. forward theory. (10-12%) manner. (13-14%) (17-20%) Analysis and Fails to analyse Attempts to Can Can effectively Can critically critical case analyse case satisfactorily analyse case analyse novel interpretation information. information analyse case information; can and/or abstract 30% (0-9%) using given study using a apply major data and case theoretical range of theories and situations using a classification / theoretical compare wide range of principles. classification / alternative techniques (10-12%) principles. methods/ appropriate to (13-14%) techniques for the topic and analysis. theoretical (15-16%) principles. (17-20%) SDM 404_Assessment Brief 1 _Individual Report Due Week 6 Reviewed: March 2021 Page 7 of 8 Conclusion Unsubstantiate Limited Evidence of Good Analytical and and d/invalid evidence of conclusion and development of clear Recommendat ion conclusion and conclusion and recommendatio conclusion and conclusion and recommendati recommendati ns grounded in recommendation recommendation 20% ons based on ons supported theory/ s shown with s well-grounded anecdote and by theory/ literature. summary of in theory and generalisation literature. (13-14%) arguments literature showing only, or no (10-12%) based in theory/ development of conclusion at literature. new concepts. all. (0-9%) (15-16%) (17-20%) Presentation, logical flow and Referencing 10% Poor report formatting, lack of flow and presentation quality. Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level. Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow. Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%) SDM 404_Assessment Brief 1 _Individual Report Due Week 6 Reviewed: March 2021 Page 8 of 8
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