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Describe areas of the current training that are deficient

Instructions

For this assignment, you will assess your organization’s customer service training. You will focus on the analyze and design phases of the ADDIE model (analysis, design, develop, implement, and evaluate). You will not be developing, implementing, or evaluating a new training.

After analyzing your existing customer service training, design a new program with improvements. Prepare a memo to your leadership team explaining how the customer service training program can be improved upon to ensure that employee and organizational behaviors align with excellent customer service.

Include the components listed below in your memo:

  • Describe areas of the current training that are deficient.
  • Define the industry standards and best practices that should be used as a model to establish the foundation of your program.
  • Identify behaviors and testing models that can be implemented when onboarding new employees—or as a continuing education process for current employees.
  • Describe measurable customer service standards.
  • Explain behaviors consistent with good customer service.
  • Recommend steps the organization should take to develop and implement a new customer service training program. Include specific information about issues facing your community.

Your completed assignment must be at least two pages in length. At a minimum, you must cite and reference the eTextbook and one outside source for your analysis. Adhere to APA Style when creating citations and references for this assignment

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Management research indicates that developing self-awareness has several advantages: personal growth

Login into CONNECT and click the link called “Course wide resources and additional activities”. Click the self

assessment link called “Do you have what it takes to be a leader?” and assess your leadership style.

Based on these assessment identify potential areas of improvement and prepare a Personal Development Plan

(PDP). You should then access the learning logs and complete both learning logs as directed to prepare your

PDP.

Remember to follow APA guidelines for this assignment.

This assignment is worth 20% of your final grade.

LEARNING LOG CRITERIA AND EVALUATION FORM

Specific experiences teach specific lessons necessary for success. But it is critical, as T.S. Eliot said,

not to “…have the experience, and miss the meaning.” Managers we studied who went on to

become effective executives not only had the experiences but learned lessons from them. Center

for Creative Leadership Studies on Executive Learning

Management research indicates that developing self-awareness has several advantages: personal growth, career

development, and an enhanced ability to understand and have empathy with others. In their studies of

managerial and executive derailment, the Center for Creative Leadership found that successful managers: (1)

understand their values, personal styles, and strengths and weaknesses; (2) know the impact of these values,

styles, and strengths and weaknesses on their ability to effectively work with others and achieve their goals; and

(3) are quick to reflect upon and learn from their own experiences.

Despite these advantages, we often resist opportunities to increase our self-awareness. We try to protect our selfesteem.

We fear that learning something new about ourselves will be painful or may require us to change our

treasured and habitual ways of seeing, thinking, and behaving. We may think that we already know ourselves well

enough. Or we may not want to take the time out of our busy schedules to engage in self-reflection — like the busy

woodcutter who never takes the time to sharpen the saw and eventually loses the ability to cut wood. In short,

developing a willingness and ability to engage in self-reflection, is a critical leadership skill that is not easily learned

yet reaps many rewards.

Keeping a learning log is a structured way to develop this skill. This log is a confidential, written record of your

personal development through the class.

The first log can be 8 -10 pages, and each entry should be no more than

1-2 double spaced pages. The last entry, your comprehensive action plan for change, should be no more than 6

pages. Your learning log is a confidential document. Only I will read it. The following criteria will be used to

evaluate your learning log.

• Completion of assignment: You submit the log on time, answer specific questions when asked to

do so, and have complete entries for each assignment. All papers must be submitted on time or

they will be considered late and at least 10% points will be deducted from your grade. The number

of points deducted for late papers will be determined based on how late the paper is turned in. If

there are special circumstances, please discuss these with the instructor.

• Self-reflection: You demonstrate a willingness and ability to engage in self-reflection. You provide

examples from your own experience. You show an understanding of the consequences of your

values, attitudes, style, behavior, etc. on yourself, others, and the organization. 30%

• Conceptual understanding: You demonstrate a thoughtful understanding of conceptual materials

from class and integrate them, as relevant, into your log. 30%

• Application: You demonstrate a willingness and ability to take steps toward personal change. You

discuss in depth possible plans for action. 20%

• Written composition: The learning log is professionally presented: well-organized and well written

(including spelling, grammar, reasonable paragraph length, double-spaced, 12 point font, pages

numbered, no less than 1 inch margins, and staying within page limits). 10%

• Plagiarism and citations: Please ensure to cite any external material properly as this paper will be

scanned for plagiarism. 10%

N.B: Required Learning Log questions  set 1

                          Learning Log questions set 2

                          Personal development plan

Please see attached for document.

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community health needs assessment (CHNA) of an organization

Instructions

For this project, you will create a research plan based on the community health needs assessment (CHNA) of an organization of your choice. Follow the steps below.

Start by using an internet search or other methods to find a CHNA for an organization of your choice. It is recommended to use an organization in your community or where you work. CHNAs are required in charitable hospital organizations per IRS guidelines, and are required to be made public, so this type of facility may be a good place to start. If you have trouble finding an assessment, you can reach out to your professor.

Next, review the CHNA and identify the areas of opportunity as well as the supporting data. For example, if the local unemployment rate is high, perhaps job opportunities are an area that could be improved.

Choose one area of opportunity to focus on. Using the CHNA data, answer the following questions.

  • What is the area of opportunity you have identified?
  • What data was shared that supported this opportunity?
  • What is one idea you have to address this opportunity?
  • If you were going to create a strategic marketing plan for this idea, what research would you need to do (minimum of four specific areas)?
  • How would each of these research areas impact your final proposal on how to address this opportunity?
  • In your opinion, what would be the most difficult part of obtaining this research data?
  • Reflecting on the impact of the research you identified, what is the risk to this area of opportunity, if you made a plan without doing the necessary research?

Your project must be a minimum of two written pages. You may include graphics or charts to support your project, but they do not count toward the written page requirement. You must use a minimum of two sources to support your project. All sources used must have citations and references properly formatted in APA Style

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Ethics and moral responsibilities involved with a controversial marketing strategy

Instructions

For this assignment, you will read an article and answer a series of questions concerning the ethics and moral responsibilities involved with a controversial marketing strategy. Begin by researching the CSU Online Library to find an article about marketing to vulnerable populations, stealth or undercover marketing, ambush marketing, or E-lining. The article you choose must be at least three pages in length and published in the last 5 years. Then, provide a written response to each of the items listed below.

  1. In your own words, how would you describe the marketing techniques used in the article you chose?
  2. Explain the ethical issues involved in the marketing technique from the perspective of marketers, company owners, consumers, and competitors.
  3. Describe an actual instance of the marketing technique not included in the article. What was the organization hoping to achieve through its marketing tactics? Would you consider the organization’s marketing an immoral practice or morally permissible competitive strategy? Explain your position.
  4. As a leader of an organization, would you allow this type of marketing? Explain your reasoning.

Your completed assignment should be a minimum of two pages in length. You must use a minimum of one academic or peer-reviewed source. The How to Find Peer Reviewed Sources video from the CSU Online Library may help with your search efforts. Adhere to APA Style when creating citations and references for this assignment. APA formatting, however, is not necessary.

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movie theater experience

https://www.poynter.org/business-work/2019/there-are-a-surprising-amount-of-great-journalism-movies-here-are-our-top-25/ (Links to an external site.)

Before covid hit, I assigned a written exercise in this class about the movie theater experience. Now, I’m not comfortable requiring students to go to a theater, so this is your alternative option. Read through the assignment information BEFORE you watch a movie.

Watch one of the journalism movies on the list provided by the Poynter Institute. Please select a movie you have not seen before. Answer the questions below for your assignment. I am incorporating some of the ideas from the in-person movie theater experience assignment since our textbook discusses movies from the theater perspective, not so much home movies or streaming.

When is the last time you went to the theater? What movie did you see? How often do you go to movies in the theater? Do you go for general entertainment or a special occasion? Why?

BEFORE YOU WATCH THE JOURNALISM MOVIE: Check the advertising for it (movie trailers, reviews, movie websites).  BEFORE YOU WATCH THE JOURNALISM MOVIE: write down what you think the movie will be about from watching trailers and reading reviews. 

After you watch the movie, write down what it was actually about, compared with what you assumed it was about from watching trailers and reviews.

How would you rate the movie if you were a reviewer? Find some reviews about it and report what others say about it.

What is the Bechdel Test (See chapter  8)? Does the movie pass the test? Do you think it’s a valid test?

How were the journalists portrayed in the movie, in a positive light or negative? Do you have any stereotypes about what you think a typical journalist looks like or behaves? Did this movie reinforce that typecasting?

Was the movie fictional, based on a true story, or documentary? How did you decide which movie to watch?

Do you think the movie experience would have been different if you had seen it in the theater?

Minimum 500 words, maximum 1500 words

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mystery shoppers

DISCUSSION ASSIGNMENT

Many organizations check up on their own level of quality by using ‘mystery shoppers’. This involves an employee of the company acting the role of a customer and recording how they are treated by the operation.

Choose two or three high-visibility operations (for example, a cinema, a department store, the branch of a retail bank, etc.) and discuss how you would put together a mystery shopper approach to testing their quality. This may involve you determining the types of characteristics you would wish to observe, the way in which you would measure these characteristics. Try out your mystery shopper plan by visiting these operations.

SPECIFICATIONS

·       Use your textbooks reading and at least 1 more resource.

·       Use your own understanding and words based on readings and at least 1 more source (Include Bibliography)

·       Cite correctly through your paper

·       Use APA writing style (See specs)

·       Remember to reply to at least 2 peers.

Please ensure that the discussion question response is substantive in nature, which includes a minimum of 300 words.  Please avoid writing the minimum. Please make sure that the response is topic specific and relevant to the course material.

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What are at least two reasons to continue with a supply chain of external suppliers, and what is at least one disadvantage?

Instructions

Supply Chain Advice

Your friend Ben Strong just got a job he was seeking as a production manager for a small manufacturing firm. The company has about 200 employees and produces about $5 million worth of goods a year.

Ben has learned that the previous production manager was let go because of problems managing the supply chain. Some suppliers are delivering late, and some others are having quality problems. Ben is trying to decide whether to continue buying the materials and parts he needs from outside suppliers or to recommend that the firm integrate vertically and supply the materials it needs and produce its own parts.

Ben knows you have been studying production management and respects your advice. Prepare a paper of at least two pages for Ben that addresses the questions below.

What are at least two reasons to continue with a supply chain of external suppliers, and what is at least one disadvantage?

What are at least two reasons to vertically integrate and be your own supply chain, and what is at least one disadvantage?

How would you go about making the decision if you were Ben? Include a recommendation if you have one. Explain your reasoning.

Your paper should follow APA guidelines and include references to document the research you did.

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Analyze internal and external issues

For the final assignment of this course, you will continue your work with the company you used in previous units. The Unit VIII Project will now combine what you previously developed into a final strategic plan for the company.

When creating your strategic plan, focus on the following points:

Analyze internal and external issues.  

Assess global and national competition. Analyze key financial statements, and explain how items such as corporate tax rates can affect your company’s ability to compete on a global scale.

Examine the future outlook for the industry and your selected organization;

Implement performance tools used for measuring business performance.  

Integrate corrective actions to take if the business is not performing successfully. Explain how training programs, job enrichment, and motivation techniques can improve employee satisfaction and performance evaluation.

Regarding the future of the organization, you may be creative and add your own insight on where you see the company going. This can include information about how the new product or service line you introduced in Unit IV will impact the company.

Your paper must be at least three full pages in length (does not include the title page or the reference page), and you must use at least two academic sources from the CSU Online Library. Adhere to APA Style when constructing this assignment, including in-text citations and references for all sources that are used. Please note that no abstract is needed.

Continued from order no 562577, 562894, 562979, 563467

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Flexible Retrieval: When True Inferences Produce False Memories

Information Processing

Prior to beginning this discussion, please read and view the following required sources:

  • Information Processing (Links to an external site.)
  • Flexible Retrieval: When True Inferences Produce False Memories (Links to an external site.)
  • Mnemonic Instruction in Science and Social Studies for Students with Learning Problems: A Review (Links to an external site.)
  • Short-Term Memory and Long-Term Memory are Still Different (Links to an external site.)
  • The Development of Real-Time Stability Supports Visual Working Memory Performance: Young Children’s Feature Binding Can Be Improved Through Perceptual Structure (Links to an external site.)

In your initial post, you will apply what you learned from each of the four articles, but for your initial posting you will discuss the findings and implications for just one of these articles. (You will discuss the other articles with peers in your peer postings so be sure to read them thoroughly.)  The articles are assigned based on the first letter of your last name. Please see the list below to determine which of the articles you will focus on for your initial post based on the first letter of your last name:

  • A through H: “Flexible Retrieval: When True Inferences Produce False Memories”
  • I through M: “Mnemonic Instruction in Science and Social Studies for Students with Learning Problems: A Review”
  • N through V: “Short-Term Memory and Long-Term Memory Are Still Different”
  • W through Z: “The Development of Real-Time Stability Supports Visual Working Memory Performance: Young Children’s Feature Binding Can Be Improved Through Perceptual Structure”

In your initial post,

  • Explain the empirical research presented in your assigned article, applying appropriate citations and references.
  • Describe, in your own words, how the research relates to the information you learned in the article “Information Processing”.
  • Describe, in your own words, how the research relates to your own experiences as well as how this area of psychology may have affected your past or current beliefs about memory development. Do the research findings refute or support your current beliefs, and in what ways? Are there variables about how we process information of which you were unaware based on our resources?
  • Apply skeptical inquiry to the potential problems that might arise from research in the area of information processing, and relate it to the APA’s Ethical Principles of Psychologists and Code of Conduct.

It is recommended that you research articles in the University of Arizona Global Campus Library to support your assertions if the required articles do not provide sufficient information. Your initial post should be at least 500 words in length.

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US Civil War ended was 25 percent later than the year Christopher Columbus set sail from Spain

The year in which the US Civil War ended was 25 percent later than the year Christopher Columbus set sail from Spain. If c represents the year Columbus set sail, we can write the year the Civil War ended as c + 0.25c. Rewrite this expression as a single term.

Rewrite the expression c + 0.25c using fractions instead of decimal numbers.

Rewrite the expression you developed in Part B as a single term with a fractional coefficient.

Are the expressions you developed in Part A and Part C the same? Why or why not?

Christopher Columbus set sail from Spain in 1492. In what year did the Civil War end?

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