2.0 Task Analysis of Current Task
Hierarchical Task Analysis (HTA)
Current Task: Reserve hotel room
HTA in list form:
- Reserve hotel room on the mobile application
- Search for hotel
1.1. Specify the location of destination (City, state, country, address or hotel name)
1.2. Specify check-in and check-out dates (travel dates) - View lists of hotel
2.1. Sort the list by price, guest ratings or popularity
2.2. View details of hotel (price, descriptions, facilities, image, reviews, guest policies) - Select hotel
3.1. View availability of hotel - Choose type of hotel room
4.1. Specify number of hotel rooms
4.2. Specify number of guests
4.3. Specify number of adults
4.4. Specify number of children
4.5. Specify age of children - Place reservation
5.1. Enter personal data (full name, phone number, email address, country)
5.2. Specify requests (non-smoking room, meal package or complimentary breakfast)
5.3. Specify estimated time of arriving - Make payment
6.1. Select payment method (e-wallet, debit card, credit card)
6.2. Enter payment information (bank, bank account number, card number, account
holder’s name)
6.3. Complete payment through online banking - Confirm reservation
7.1. Obtain digital receipt based on reservation and payment made
Plan 0: do 1 – 7 in that order
Plan 1: do 1 – 2 in that order
Plan 3: do 1
Plan 4: do 1 – 4 in that order, if 4 (number of children) is not zero, then do 5
Plan 5: do 1 – 2 in that order,3 can be null
Plan 6: do 1 – 3 in that order
Plan 7: do 1
3
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