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Assessment Guide:
BSBWRK520 Manage employee relations

Copyright 2019
? Australian College of Business Intelligence
All rights reserved
Version: 19.0
Date Modified: September 2019
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Contents
1. Assessment Information 4
A. Purpose of assessment 4
B. What you are required to do 4
C. Competencies being assessed 4
D. Important resources for completing this assessment 5
E. A note on plagiarism and referencing 6
F. A note on questions with role plays 6
G. Instructions for completing this assessment 6
2. Assessment Coversheet 8
3. Assessment Questions 9
A. Task A – Manage conflict 9
B. Task B – Develop employee and industrial relations policies 14
C. Task C – Implement employee relations policies and plans 20
4. Student Self Checklist 26

1. Assessment Information
A. Purpose of assessment
This assessment will develop your skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations.
B. What you are required to do
For this assessment, you are required to complete 4 tasks:
• Task A – Manage Conflict
• Task B – Develop employee and industrial relations policies and plans
• Task C – Implement employee relations policies and plans
All tasks of this assessment require you to use the provided case study information relating to the fictional company Bounce Fitness.
C. Competencies being assessed
Elements
To achieve competency in this unit you must demonstrate your ability to:
1. Develop employee and industrial relations policies and plans
2. Implement employee relations policies and plans
3. Manage negotiations to resolve conflict
Performance Evidence
Evidence of the ability to:
• Analyse organisational documentation to determine long-term employee relations objectives and current employee relations performance
• Collaborate with others to develop and review industrial relations policies and plans
• Develop implementation and contingency plans for industrial relations policies
• Identify the skills and knowledge needed to implement the plan and organise training and development for self and staff
• Document and communicate strategies and procedures for eliminating and dealing with grievances and disputes
• Train others in conflict-resolution techniques
• Manage industrial relations conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements
Knowledge Evidence
To complete the unit requirements safely and effectively, the Candidate must be able to demonstrate knowledge of the following:
• Key features of relevant industrial relations legislation or regulations
• Key features of enterprise and workplace bargaining processes
• Key features of relevant entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies
• Key sources of expert industrial relations advice
• Key features of relevant organisational policies and procedures
• Key features of organisational objectives
For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBWRK520
D. Important resources for completing this assessment
To complete this assessment, please refer to the following resources provided on Moodle:
• BSBWRK520 Manage employee relations learner guide
• BSBWRK520 Observation checklist
• BSBWRK520 Marking Guide
• BSBWRK520 Case study folder
• BSBWRK520 Legislation, regulation, codes and standards folder
• Additional student assessment information
E. A note on plagiarism and referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own.
When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you are quoting a source, make sure to acknowledge this by including “quotation marks” around the relevant words/sentences or ideas. Note the source at the point at which it is included within your assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at the end of your assessment.
All sources used for your assessment should be detailed in a ‘references’ section. It is advisable to never copy another person’s work.
F. A note on questions with role plays
The following questions involve role plays:
• Task A, Question A3
• Task B, Question B4
• Task C, Question C6
For these questions, as outlined below, you will be assessed on your ability to role play being a Human Resources (HR) Manager at OzMarket Consulting. These questions require you to manage meetings and take notes on what is discussed.
Your Trainer & Assessor will observe your meeting for Task A, Question A3.
Please note: You will also need to attend separate meetings organised by other students whereby they role play being other people. This allows other students to role play being the HR Manager. You do not need to take notes at meetings during which you are not role playing being the HR Manager.
G. Instructions for completing this assessment
Answer the questions below using the spaces provided:
• Answer all parts of each question
• Use your own words and give examples wherever possible
• The quality of your answer is more important than how long it is
• Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided by ACBI, books, and online sources. You must acknowledge and cite your sources.
Submission via Moodle
Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded.

2. Assessment Coversheet
Candidate Name:
Student ID:
Contact Number:
Email:
Trainer / Assessor Name:
Qualification: BSB50618 Diploma of Human Resources Management
Units of Competency: BSBWRK520 Manage employee relations
Assessment Tasks: ? A. Manage conflict
? B. Develop employee and industrial relations policies and plans
? C. Implement employee relations policies and plans
Due Date: Date Submitted:
Declaration: I have read and understood the following information at the beginning of this assessment guide (please tick):
? Assessment information
? Submitting assessments
? Plagiarism and referencing
I declare this assessment is my own work and where the work is of others, I have fully referenced that material.
Name (please print):
Candidate signature:
Date:
3. Assessment Questions
A. Task A – Manage conflict
This task requires you to demonstrate understanding of addressing conflicts and grievances, using a case study involving Raynar Fabrication.
NOTE: To complete this task, you must read and refer to the “BSBWRK520 Case study” document provided on Moodle.
A1. Create a procedure with at least five (5) steps that can be used to address the conflict situation at Raynar Fabrication.
NOTE: You may use standard process mapping notation or step-by-step instructions. Refer to pages 55-56 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Write your answer here
A2. Complete the conflict resolution form provided below, with reference to the conflict between Tony, the staff member and the foreman at Raynar.
NOTE: Refer to page 69-74 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 100-150 words.

The incident that led to the grievance: Write your answer here
The parties involved in the conflict: Write your answer here
Documentation to be consulted to provide additional information on the grievance: Write your answer here
The organisation’s position on the conflict: Write your answer here
Ways to eliminate or alleviate the source of the conflict: Write your answer here
The planned negotiation strategy: Write your answer here
The desired negotiation outcomes: Write your answer here
The negotiation timeframes: Write your answer here
Is expert or specialist advice required? Write your answer here
A3.
THE SCENARIO:
Now you have prepared for a conflict resolution meeting, you need to discuss the grievance and negotiate a solution. Set up a meeting with:
• You, acting as the Human Resources Manager at OzMarket Consulting
• Tony, as role played by another student in your unit
NOTE: Your Trainer & Assessor will also observe this meeting.
WHAT YOU NEED TO DO BEFORE YOUR MEETING:
Organise a day and time for your meeting, in line with the availability of other students in your unit as well as your Trainer & Assessor. This meeting should take 5-10 minutes.
You are required to manage the meeting. Prior to the meeting ensure you have read the instructions below on what you’ll be required to do during the meeting and prepare as necessary.
WHAT YOU NEED TO DO DURING YOUR MEETING:
Use the meeting to discuss Tony’s grievance and negotiate a path through the problem:
• Find out as much as you can about the sources of the conflict from Tony’s perspective
• Advocate Raynar’s position in the conflict
• Obtain Tony’s agreement to return to work on suitable duties immediately
Ensure you take note of what you discuss during the meeting.
WHAT YOU NEED TO DO AFTER YOUR MEETING:
1. Record notes of what was discussed during your meeting. Answer in 50-100 words in the space provided below
2. Create a memo addressed to management and the foreman in question outlining the results of the meeting, the agreements made and what they are to do to implement the agreement. Answer in 50-100 words in the space provided below.
Meeting notes
Write your answer here
Memo
Write your answer here
A4. Read the scenario below, then answer the following question.
Not long after your meeting with Tony, he contacts you to say that he has returned to work as per your agreement but that the foreman has assigned him janitorial duties. He says that this work is demeaning and is designed to punish him for making trouble. He says he is willing to work through the situation but that these are hardly suitable duties and that Raynar isn’t keeping up with its side of the agreement.
Describe how you will respond in this situation, including:
• What remedial action you will take
• Who you will report the non-compliance to and how you will report it
• What recommendations you will give to Raynar on how to handle the situation
NOTE: Refer to page 79 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 100-200 words.
Write your answer here

B. Task B – Develop employee and industrial relations policies
This task requires you to review Raynar Fabrication’s existing industrial relations, then identify opportunities and develop new policies.
The Scenario:
Following Tony reporting the potential hazard, Rayner held discussions on Workplace Health and Safety (WHS). During these WHS discussions Raynar recognised some of their policies and procedures may not meet current legislation, regulations and industry best practice.
Your manager has approached you to be a member of the team that is to undertake research to identify any potential areas for improvements. The team leader, Janice, has asked you to focus on Employee Relations, with a particular focus on policies, plans, procedures and strategies.
PLEASE NOTE: To complete this task, you must also read and refer to the “BSBWRK520 Case study” document provided on Moodle.
B1. Review the information on Raynar Fabrication’s strategic and operational plans. Identify the company’s organisational objectives, then describe its long-term employee relations.
NOTE: Refer to pages 16-17 of the “BSBWRK520 Manage employee relations learner guide” document and pages 7-9 of the “BSBWRK520 Case study” document provided on Moodle to inform your answer. Answer in 50-100 words.
Write your answer here

B2. Analyse Raynar Fabrication’s existing employee relations performance by conducting a SWOT analysis – that is describe:
• Strengths
• Weaknesses
• Opportunities
• Threats
NOTE: Refer to pages 18-20 of the “BSBWRK520 Manage employee relations learner guide” document and page 7 of the “BSBWRK520 Case study” document provided on Moodle to inform your answer. Answer in 40-80 words.

Strengths Weaknesses
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Opportunities Threats
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B3. From the SWOT analysis you conducted in the previous question (Part B, Question 2),, select two or more options Raynar Fabrication has to improve its employee relations. For each option conduct a cost-risk-benefit analysis which outlines:
• Option – describe the opportunity
• Cost – identify costs involved in implementing each option
• Risk – describe the risks involved in implementing each option
• Benefit – describe the possible benefits of each of each option
• F/MF/NF – assess how feasible the idea is:
o Feasible (F),
o Maybe feasible (MF), OR
o Not feasible (NF)
NOTE: Refer to page 32 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.

Option Cost Risk Benefit F MF/NF
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B4.
The scenario
Your SWOT and cost-risk-benefit analysis has been well received both by your team leader and the management team as a whole. As such, you’ve been asked to assist in correcting and updating Raynar Fabrication’s industrial relations policies and plans. Your team consists of three people:
• You, acting as a Human Resources Manager at OzMarket Consulting
• Janice, the team leader
• A HR Coordinator at OzMarket Consulting, as role played by another student in your unit
As a number of policies and plans need to be reviewed, updated or developed, the three of you have decided to start with the policy and plan that is most urgent, the grievance policy. The grievance policy is most urgent because it the current policy has been found to incorrectly refer to leave entitlements, due to an erroneous copy and paste. Raynar Fabrications also has decided they need a grievance policy that reflects its business culture.
Janice has had to take time off work to care for a sick relative so has asked you to attend a meeting with the HR Coordinator to discuss the requirements for the policy, and afterwards send her an email summarising the discussions and suggesting a direction.
Set up a meeting with:
• You, role playing being Human Resources Manager at OzMarket Consulting
• The HR Coordinator, as role played by another student in your unit
Prior to the meeting, undertake some research into grievance policies to:
• Identify three (3) different styles of grievance policy (based on different industries). Different styles may include language, style, format or other factors
• Determine the most appropriate style for your industry
• Identify any legal requirements for grievance policies
Use the meeting to collaborate on developing the grievance policy. Discuss and reach an agreement as to what should be included in the grievance policy, the style of the grievance policy and the format of the grievance policy.
After the meeting, prepare a summary that could be emailed to Janice outlining:
• What was discussed during the meeting
• What should be included in the grievance policy
• The recommended style and format for the grievance policy
NOTE: Refer to pages 33-34 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Write your answer here

B5. Janice agrees with your recommendations for the Rayner Fabrication grievance policy. Develop the policy and document it below.
NOTE: Refer to page 16 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Write your answer here

C. Task C – Implement employee relations policies and plans
This task requires you to develop an implementation plan, train staff and review policies in relation to employee relations.
PLEASE NOTE: To complete this task, refer to the “BSBWRK520 Case study” document provided on Moodle.
C1. The policy you developed in Task B, Question 5 has been approved. Develop an implementation plan for the new Raynar grievance policy. Ensure your plan includes at least four actions.
NOTE: Answer using the table provided below. Refer to page 43-46 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Action required Responsibility Timeline Strategies/tactics Resources/budget
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C2. Develop contingency plans for implementing the new Raynar grievance policy.
NOTE: Answer using the table below. Refer to page 47-50 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.

Risk Impact Likelihood Contingency action(s)
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C3. Outline the skills and knowledge needed by Raynar’s management and employees to effectively implement the grievance policy and its related contingency plans.
NOTE: Refer to page 36-39 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here

C4. You now need to prepare an email to managers and supervisors at Raynar about the new grievance policy and plan. Ensure your email:
• Explain the reasons why the grievance policy is being implemented and what it means to managers and supervisors in their role at Raynar
• Assure the managers and supervisors that their input is valuable, and give them the opportunity to provide comments and feedback
• Uses positive language while making it clear that following the new grievance policy is part of Raynar’s obligations under WHS legislation and that it will help people in their roles.
NOTE: Refer to pages 51-52 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 40-80 words.
Write your answer here

C5. Prepare copy (written text) for a fact sheet that you will use as handout during training to explain the importance of good employee relations. Ensure the fact sheet copy outlines:
• Key features of industrial relations legislation and regulations relating to Raynar Fabrications
• Key features of enterprise and workplace bargaining processes
• Key features of relevant entities within the industrial relations system, including courts, tribunals, trade unions and employer bodies and how they work together
• Key sources of expert industrial relations advice
• Key features of relevant organisational policies and procedures
• An outline of the process to be used for addressing grievances and conflict under the new grievance policy
NOTE: Refer to pages 25-31, 66-67, 81-84 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 100-200 words.
Write your answer here

C6. You now need to train staff at Raynar Fabrications on conflict management techniques. Set up a meeting with:
• You, acting as a HR Manager at OzMarket Consulting
• A relevant staff member at Raynar Fabrications, as role played by another student in your unit.
Use the meeting to:
• Give a description of conflict management
• Explain why conflict management is necessary
• Provide training in two conflict management techniques
• Seek feedback on the new grievance policy to determine if its meeting its intended outcomes
After the meeting, record notes on how your training went. Also record the feedback received and assess if the new employee relations policy is meeting its intended outcomes.
NOTE: Refer to pages 25-31, 66-67, 81-84 of the “BSBWRK520 Manage employee relations learner guide” document provided on Moodle to inform your answer. Answer in 50-100 words.
Meeting notes:
Write your answer here

4. Student Self Checklist
A. Student Self Checklist for Tasks A – C
Candidate name:
Unit of Competency: BSBWRK520 Manage employee relations
Instructions:
Place a tick ‘? ’ in the Yes (“Y”) column for each question you have completed all parts for.
Task A – Manage Conflict
Did you: Y
?
A1: Create a procedure with at least five (5) steps for resolving the conflict situation at Raynar Fabrication?
A2: Complete the provided conflict resolution form, with reference to the conflict between Tony, the staff member and the foreman at Raynar?
A3: Set up a meeting with:
• You, acting as the Human Resources Manager at OzMarket Consulting?
• Tony, as role played by another student in your unit?
Use the meeting to discuss Tony’s grievance and negotiate a path through the problem:
• Find out as much as you can about the sources of the conflict from Tony’s perspective?
• Advocate Raynar’s position in the conflict?
• Obtain Tony’s agreement to return to work on suitable duties immediately?
After the meeting:
1. Record notes of what was discussed during the meeting?
2. Create a memo addressed to management and the foreman in question outlining the results of the meeting, the agreements made and what they are to do to implement the agreement?
A4: Read the scenario provided in the question? Describe how you will respond in this scenario, including:
• What remedial action you will take?
• Who you will report the non-compliance to and how you will report it?
• What recommendations you will give to Raynar on how to handle the situation?
Task B – Develop employee and industrial relations policies and plans
Did you: Y
?
B1: Review the information on Raynar Fabrication’s strategic and operational plans? Identify the company’s organisational objectives, then describe its long-term employee relations?
B2: Analyse Raynar Fabrication’s existing employee relations performance by conducting a SWOT analysis?
B3: From the SWOT analysis you conducted in the previous question (Part B, Question 2), select two or more options Raynar Fabrication has to improve its employee relations? For each option conduct a cost-risk-benefit analysis which outlines:
• Option – describe the opportunity?
• Cost – identify costs involved in implementing each option?
• Risk – describe the risks involved in implementing each option?
• Benefit – describe the possible benefits of each of each option?
• F/MF/NF – assess how feasible the idea is: Feasible (F); Maybe feasible (MF); OR Not feasible (NF)?
B4: Set up a meeting with:
• You, role playing being Human Resources Manager at OzMarket Consulting?
• The HR Coordinator, as role played by another student in your unit?
Use the meeting to:
• Collaborate on developing the grievance policy?
• Discuss and reach an agreement as to what should be included in the grievance policy, the style of the grievance policy and the format of the grievance policy?
After the meeting, prepare a summary that could be emailed to Janice outlining:
• What was discussed during the meeting?
• What should be included in the grievance policy?
• The recommended style and format for the grievance policy?
B5: Develop a greivance policy for Raynar Fabrication?
Task C – Implement employee relations policies and plans
Did you: Y
?
C1: Develop an implementation plan for the new Raynar grievance policy, ensuring your plan includes at least four actions?
C2: Develop contingency plans for implementing the new Raynar grievance policy, using the table provided?
C3: Outline the skills and knowledge needed by Raynar’s management and employees to effectively implement the grievance policy and its related contingency plans?
C4: Prepare an email to managers and supervisors at Raynar about the new grievance policy and plan, ensuring it:
• Explain the reasons why the grievance policy is being implemented and what it means to managers and supervisors in their role at Raynar?
• Assure the managers and supervisors that their input is valuable and give them the opportunity to provide comments and feedback?
• Uses positive language while making it clear that following the new grievance policy is part of Raynar’s obligations under WHS legislation and that it will help people in their roles?
C5: Prepare copy (written text) for a fact sheet that you will use as handout during training to explain the importance of good employee relations? Ensure the fact sheet copy outlines:
• Key features of industrial relations legislation and regulations relating to Raynar Fabrications?
• Key features of enterprise and workplace bargaining processes?
• Key features of relevant entities within the industrial relations system, including courts, tribunals, trade unions and employer bodies and how they work together?
• Key sources of expert industrial relations advice?
• Key features of relevant organisational policies and procedures?
• An outline of the process to be used for addressing grievances and conflict under the new grievance policy?
C6: Set up a meeting with:
• You, acting as a HR Manager at OzMarket Consulting?
• A relevant staff member at Raynar Fabrications, as role played by another student in your unit?
Use the meeting to:
• Give a description of conflict management?
• Explain why conflict management is necessary?
• Provide training in two conflict management techniques?
• Seek feedback on the new grievance policy to determine if its meeting its intended outcomes?
After the meeting, record notes on how your training went? Also record the feedback received and assess if the new employee relations policy is meeting its intended outcomes?

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When a firm is looking at the number of suppliers they should have, it is important to take into consideration the type of business they have as well as the type of relationship they are hoping to have with their supplier.

Respond to…

When a firm is looking at the number of suppliers they should have, it is important to take into consideration the type of business they have as well as the type of relationship they are hoping to have with their supplier.

For example, when a brokerage is looking to get professional photos on all current and future listings, they would benefit from having one photography supplier. One of the advantages of having one supplier is the ability to build a long term partnership that allows both parties to develop methods and expectations that will lower costs. “These close partnerships often lead to high levels of dependency between the customer and the supplier” (Vonderembse, & White, 2013). Because the brokerage uses one photography company, the ordering and delivery process is seamless and the turn around time is quick. In addition, the cost per photo decreases because of the amount that is ordered and the loyalty they show each other. It is important that both the brokerage and the photography company develop contingency plans to deal with unexpected problems that may occur.

The photography company may choose to outsource the editing process and benefits from having multiple suppliers. The reason this works is because no one company can edit the photos fast enough to get them back to the brokerage the following day. By having multiple suppliers the photography company can divide the editing work, and instead of getting photos back 24 hours later, they are able to get edited photos back and sent to the brokerage within 12 hours. One of the disadvantages this could have is the consistency in quality editing from the multiple sources, it is important to have each supplier deliver the same level of quality.

In conclusion, when determining if a firm should have one supplier or several, it is crucial to look at the business structure and determine the type of relationships needed to be successful. A large grocery chain will benefit from forward vertical integration, while a brokerage needing photos has no need for it.

References:

Vonderembse, M. A., & White, G. P. (2013). Operations management [Electronic version]. Retrieved from https://content.ashford.edu

Respond to…

Should a firm attempt to have fewer or more suppliers? What are the advantages and disadvantages of each approach?

My initial response is that it depends on the situation. Looking at it from my organization we have areas where we utilize dozens of suppliers and some where we have only one. The advantage to having fewer or even just one supplier is that these, “relationships enable both parties to work together for greater integration of the supply chain and for development of methods that can improve quality and lower costs,” (Vonderembse & White, 2013, Chap. 5.4). The reason behind having one, in my example, is that it makes it easier to customize those products or services. We use one vendor for all of our shipping supplies. We have customized shipping containers and product specific packaging materials that they have developed around our specifications. In this way we have a working partnership with this vendor.

On the other side of the discussion, we distribute almost 20K different SKUs. In order to carry such a diverse selection for our customer we have dozens of supply vendors. Because of our sales volume, these vendors compete for space within our building especially those with like items. We also have our own manufacturer that produces generic versions of our most popular items. I would relate this to the backward vertical integration discussed in our text (Vonderembse & White, 2013). This gives us flexibility on what products we produce and gives us a competitive advantage over the brand name items, at least from a cost perspective.

Reference

Vonderembse, M. A., & White, G. P. (2013). Operations management [Electronic version]. Retrieved from https://content.ashford.edu/

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Business-level strategies that Nike is pursuing Differentiation: Nike is robustly engaged in differentiating its products from those of competitors.

Write 1 page thesis on the topic strategic management. Strategic Management Strategic Management Q1: Business-level strategies that Nike is pursuing Differentiation: Nike is robustly engaged in differentiating its products from those of competitors. This is evident when it paid millions of dollars to popular and successful sports icons such as Michael Jordan, Tiger Woods and Serena Williams to promote the sales of its products. The company focused on producing high quality shoes and other sports wear whose sales were promoted through “guerilla” marketing. This proactive approach resulted into increased 1998 revenues of $9.6 billion. Nike cements its business-level strategy with corporate strategy (diversification) to serve its customers better and increase its market share, thus higher revenue.

Focused differentiation: Nike also pursues focused differentiation strategy where it focuses on serving the sports segment by providing the best sports products than other players in the segment. Nike serves two major market segments: footwear and apparel market segments.

Q2: How Nike’s business level strategies changed the nature of industry competition

Nike utilized its competencies in design and marketing to penetrate new market segments. The company’s business-level strategies changed competition in the industry in that the company significantly reduced the threat of competition through acquisitions. The company resorted to purchasing other footwear companies that offered substitute products, for example, the company acquired Converse, Hurley International as well as Official Starter among others. Nike has made its products unique from those of competitors and relied on innovation for new product development. This has enabled the company to venture new markets. The company has used its competitive advantage over other competitors to stay on top of the market.

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Business Continuity And Disaster Recovery

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Post date December 4, 2019
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assignment

Go back to the industry you presented to the class during week one; reflect on your selected industry, research and select three public companies within the industry.

After completing the research described above, submit an executive report addressing the following:

Analyze the Information Systems Risk Management Plans
Describe how their Information Systems Risk Management plans do or should look
Describe each one individually
Compare and contrast the three plans

Industry Chosen:

Financial Domain

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Australian Training School trading as Southern Academy of Business and Technology

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Post date December 3, 2019
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 6
Assessment Task 1 Cover Sheet 7
Assessment Task 1: Written Questions 8
Assessment Task 1 Instructions 10
Assessment Task 1 Checklist 11
Assessment Task 2 Cover Sheet 12
Assessment Task 2: Leadership project 13
Assessment Task 2 Instructions 15
Assessment Task 2 Checklist 20
Assessment Task 3 Cover Sheet 22
Assessment Task 3: Media release project 23
Assessment Task 3 Instructions 24
Assessment Task 3 Checklist 25
Assessment Task 4 Cover Sheet 26
Assessment Task 4: Work goals and professional development project 27
Assessment Task 4 Instructions 29
Assessment Task 4 Checklist 31
Assessment Task 5 Cover Sheet 32
Assessment Task 5: Ethics project 33
Assessment Task 5 Instructions 35
Assessment Task 5 Checklist 37
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Information
The assessment tasks for BSBMGT605 Provide leadership across the organisation are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment Plan
Assessment Task Overview
1: Written questions You must correctly answer all questions.
2: Leadership project You must prepare and deliver a presentation about Boutique Build’s Strategic Plan for staff and consult with staff on the plan and operational activities. Students must also investigate a workplace issue.
3: Media release You are required to develop a short media release.
4: Work goals and professional development project You must develop work goals for a job role of their choice, develop a professional development plan, as well as participate in and report on a professional development activity.
5: Ethics Project You must investigate an ethics issues, update the organisation’s Code of Ethics and communicate updated Code to staff.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Naming electronic documents
It is important that you name the documents that you create for this Assessment Task in a logical manner. Each should include:
· Course identification code
· Assessment Task number
· Document title (if appropriate)
· Student name
· Date it was created
For example, BSBMGT605 AT2 Fatigue Management Report Joan Smith 20/10/18
Additional Resources
You will be provided with the following resources you begin each Assessment Task.
Assessment Task 2
· Strategic and Operational Plan
· Fatigue Management Report Template
Assessment Task 4
· Professional Development Plan Template.
· Professional Development Report Template
Assessment Task 5
· Code of Ethics
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Instructions
Each assessment task in this booklet consists of the following: Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per your RTO’s re-assessment policy.
Depending on the task, this may include
· resubmitting incorrect answers to questions (such as short answer questions and case studies)
· resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
· redoing a role play after being provided with appropriate feedback about your performance
· being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.
Assessment Task Information
This gives you:
· a summary of the assessment task
· information on the resources to be used
· submission requirements
· re-submission opportunities if required
Assessment Task Instructions
These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit? El Yes El No
Do you understand the requirements of the assessments for this unit? El Yes El No
Do you agree to the way in which you are being assessed? El Yes El No
Do you have any specific needs that should be considered? El Yes El No
If so, explain these in the space below.
Do you understand your rights to re-assessment? El Yes El No
Do you understand your right to appeal the decisions made in an assessment? El Yes El No
Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
fl I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
fl I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
fl I have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessor declaration
fl I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
fl My performance in this assessment task has been discussed and explained to me. fl I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 1: Written Questions
Task summary
This is an open book test, to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.
Required
· Access to textbooks/other learning materials
· Computer and Microsoft Office
· Access to the internet
Timing
Your assessor will advise you of the due date of this assessment.
Submit
· Answers to all questions Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 1 Instructions
Provide answers to all of the questions below:
1. Discuss, in one paragraph, the concept of business ethics.
2. Discuss ethical leadership and its importance in supporting organisational values.
3. Discuss three characteristics of an ethical leader.
4. Give, and explain, three benefits of ethical leadership.
5. Discuss four (4) styles of leadership and the impact each of the identified styles on organisational culture.
6. Explain how a charismatic leader can assist in ensuring that a company’s vision is implemented.
7. Discuss at least three strategies that can be used to encourage employee participation in decision-making.
8. Discuss three strategies that a leader can use for building trust and confidence with colleagues.
9. Explain the importance of leadership in ensuring that work health and safety legislation is met.
10. Give five (5) reasons why it is important to follow anti-discrimination law and provide equal opportunity, giving a short explanation of each.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 1 Checklist
Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Satisfactory performance Comments
Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Task Outcome: Satisfactory • Not Satisfactory •
Assessor signature
Assessor name
Date
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
fl I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
fl I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
fl I have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessor declaration
fl I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
fl My performance in this assessment task has been discussed and explained to me. fl I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 2: Leadership project
Task summary
For this assessment task you are required, in the role of the CEO of Boutique Build Australia, to communicate the company’s mission and objectives through the presentation of the company’s new Strategic Plan to the Senior Management team, as well as consult with staff on the Plan and allocation of operational activities associated with the plan.
Following the meeting you are required to report on decisions made at the meeting and following the meeting, as well as investigate a workplace issue.
This assessment is to be completed in the simulated work environment in the RTO.
Required
· Access to textbooks/other learning materials
· Computer with Microsoft Office and internet access
· Strategic and Operational Plan.
· Fatigue Management Report Template
· Projector for presentation
· Space to conduct a meeting.
· Roleplay participants
Timing
Your assessor will advise you of the due date of these submissions.
Submit
· Emil with PowerPoint presentation attached
· Email with follow up report
· Email with fatigue management report attached
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 2 Instructions
Carefully read the following:
Boutique Build Australia was established in 2013. It is a boutique building company based in Sydney that specialises in the design and build of high quality designer homes for the Sydney metropolitan and surrounding areas.
A Strategic Plan has been developed for the company by an external consultant with input from the CEO and senior management. The rationale for the Strategic Plan is to set the direction for the company over the next three years, establish strategic priorities and to describe how these will be achieved and the measures (operational priorities) to achieve them.
A first important stage of implementing the Strategic Plan is to meet with the Senior Management team to plan the operational activities to be implemented to achieve the organisation’s objectives. The preliminary meeting will focus on the objectives for the upcoming year being the expansion of the company into Brisbane and the Sunshine Coast markets as described in the Strategic Plan and to discuss and allocate roles and responsibilities in relation to the expansion.
The Senior Managers who will attending the meeting will be:
· Operations Manager (Bob Sales) Bob has been with the company since its inception. He was a former builder and therefore has an excellent understanding of the industry. His main role is to manage the day to day activities for the business, including setting and reviewing budgets and overseeing procurement.
· Marketing Manager (Jane Smith) Jane has recently joined the company. She is responsible for all aspects of marketing, including marketing planning and marketing implementation. Jane’s strengths are in digital marketing.
· Human Resources Manager (Deborah Terns) Deborah has been with the company for 2 years. She has worked in human resources for 10 years and her previous position was also with a construction company and she therefore has an excellent knowledge of the industry.
· Customer Service Manager (Amar Singh) Amar has recently joined the company to manage the increasing number of sales staff. Amar previously worked with a construction company who expanded into other states and therefore has strengths in understanding how this process works.
Complete the following activities:
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
1. Develop a PowerPoint presentation
The first part of the assessment task requires you to prepare for the meeting with the Senior Management team to discuss the new Strategic Plan and the company’s mission and objectives, as well as provide an opportunity for input and make decisions on operational priorities and activities for the upcoming year. This will also be an opportunity, as set out in the company’s vision, to encourage employees to contribute innovative ideas and improvements, so you should ensure that you research techniques to encourage innovation and ideas for use in the meeting.
In order to prepare for the meeting, you will need to thoroughly review the Strategic and Operational Plan and operational priorities and prepare for a presentation about the new Strategic Plan as part of the meeting.
Your PowerPoint presentation will need to last approximately 15 minutes and use graphics, such as images and tables or graphs to add interest to the presentation, as well as providing a visual representation of data. A further 15 minutes should be allocated to discussion of the operational priorities and activities required to achieve them.
Note that at the meeting your assessor will provide some additional ideas for operational activities which you will need to consider and discuss in accordance with the company’s goals and objectives and the risk management plans identified in the Strategic Plan.
As the staff attending the meeting come from a range of educational backgrounds and familiarity with strategic planning processes, you will need to ensure that your presentation is free of jargon and presented in clear and concise English.
Your presentation should address:
· Meeting aims (scenario information and instructions provided to you).
· The purpose of the Strategic Plan.
· An outline of the organisation’s mission, vision, values and key objectives, as well as strategic priorities as outlined in the Strategic Plan.
· Ensure you build staff commitment by explaining vision and values as a shared vision, which all staff can contribute to.
· A discussion of market characteristics and conditions as described in the Strategic Plan, including the global economy and technological advances, as well as environmental trends in relation to construction.
· A discussion of the company’s strategic objectives operational priorities.
· An outline of key risks identified with regard to the Strategic Plan and at least four examples of how the company intends to manage identified risks.
· A discussion of operational priorities for the year head and activities required.
· Assigning of roles and responsibilities, as well as competencies based on the job role. Review the operational priorities in the Strategic Plan and identify specific operational activities and roles and responsibilities associated with the business expansion. For example, specific marketing activities that will need to occur and actions associated with the setting up of the new display centre. Identify at least ten (10) specific activities, as well as allocation of responsibilities according to the information about staff roles and competencies in the scenario information. This will need to be discussed and confirmed with staff at the meeting.
· Outline of all of the resources that will be in place for the expansion as set out in the Strategic Plan.
· An outline of the expectations of the company with regard to ensuring that the objectives values and standards of the company are adopted in every day interactions with customers,
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
suppliers and other staff. You will need to review this information in the Strategic Plan and provide specific examples of expected behaviour.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
2. Write an email to your Operations Manager (your assessor).
The text of the email should be grammatically correct and be written in a respectful and businesslike style.
It should inform your manager that you have completed the presentation, and that you are ready to present it at the meeting.
Attach your presentation to the email.
3. Deliver your presentation and consult with staff at a meeting.
The next part of the assessment requires you to deliver your presentation to the Senior Management team and seek input from staff on the new Strategic Plan, as well as operational activities required to achieve objectives. You will need to be ready to answer questions and discuss ideas. You will also need to encourage innovative ideas as per the techniques you researched in assessment task 1.
Use the PowerPoint presentation you developed to deliver your presentation.
During the presentation, you will be required to demonstrate interpersonal skills and build trust and confidence in your team. To do this you will need to demonstrate
· Your ability to clearly and confidently present information
· Your ability to encouraging questions from staff
· Your ability to use active listening to confirm information and ideas.
· Your flexibility and adaptability to embrace ideas through your positive response to staff suggestions.
· Your ability to be a positive role model to other members of the team.
During the meeting, answer questions and discuss suggestions/ideas offered by staff at the end of the presentation, as this feedback will be used to update the Strategic Plan.
4. Send an email to staff (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email text should review the ideas discussed at the meeting, and how these will inform the Strategic Plan where relevant.
Your email should clearly show that all ideas have been considered in decision-making and indicate whether they will be implemented or not. Your rationale for implementing or otherwise should clearly show how decisions have been made based on the risk factors identified in the Strategic Plan.
You must send your email within two days of the meeting.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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· Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.
5. Investigate workplace issues
Your Operations Manager has asked you to investigate this issue, conduct research into fatigue management and then communicate the finding to staff as a first step in addressing this issue.
Develop a short report (at least a page long) for the staff that includes:
· An analysis of the data to show that staff have not been meeting the safe working guidelines.
· Health and safety implications of fatigue including:
o Problems associated with fatigue
o Signs of fatigue
o Risks associated with fatigue and procedures for managing the risk of fatigue.
· Proposed strategies for managing fatigue
To conduct your research, you should identify relevant sources of information on this topic and include the sources of information that you have used in your report.
Use Fatigue Management Report Template to structure your response.
6. Write and email to your Operations Manager (your assessor).
The text of the email should in grammatically correct English, in a style that demonstrates respect.
It should include a short summary of the contents of the attachment.
Attach your fatigue management report to the email.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 2 Checklist
Student’s name:
Did the student: Completed successfully Comments
Yes No
Clearly and correctly communicate the organisation’s vision, values and strategic priorities as set out in the Strategic Plan?
Clearly communicate the relationship between the objectives, values and standards of the company and expectations of staff through their presentation to staff?
Use clear and simple language in the presentation, as well as during presentation, to facilitate staff understanding?
Clearly articulate operational priorities and activities and the roles and responsibilities of all staff to ensure that staff understand, and can achieve, responsibilities?
Demonstrate the ability to ensure that staff are consulted with, and can participate in, decision making?
Allocate roles and responsibilities appropriately according to staff competencies and the operational plan?
Build the commitment of the team?
Include suitable visual images within their PowerPoint presentation to facilitate understanding by all staff?
Build trust, confidence and respect through using effective interpersonal skills including:
· Clear and confident presentation
· Encouraging questions from staff
· Active listening to confirm information and ideas?
Show flexibility and adaptability by demonstrating willingness to embrace ideas raised by the team?
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
In the second email, report on ideas put forward by staff and external customers as summarised in the meeting feedback, and how decisions that have been made according to feedback provided?
In the second email, report on how decision-making has been informed by risk management strategies?
Send the second email within required timeline?
Demonstrate the ability to investigate a workplace issue promptly and communicate findings to staff including:
· Analyse data to identify whether safe working guidelines are being followed
· Research and reporting on fatigue issues
· Providing recommendations to address the issue
Task Outcome: Satisfactory • Not Satisfactory •
Assessor signature
Assessor name
Date
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
fl I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
fl I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
fl I have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessor declaration
fl I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
fl My performance in this assessment task has been discussed and explained to me. fl I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 3: Media release project
Task summary
You are required to develop a short media release about the Boutique Build Australia’s expansion into the Brisbane and Sunshine Coast market.
This assessment is to be completed in the simulated work environment in the RTO.
Required
· Access to textbooks/other learning materials
· Computer with Microsoft Office and internet access
Timing
Your assessor will advise you of the due date of these submissions.
Submit
· Email with media release attached. Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 3 Instructions
Carefully read the following:
You are to develop a short media release about Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The intent of the release is to attract interest in the company and to provide a brief summary of the company and its operations.
You may use information from the Strategic Plan and your presentation in Assessment Task 2 to assist you in writing the content of the media release.
The media release is to be released to the local press in Brisbane and the Sunshine Coast.
Complete the following activities:
1. Develop a media release
Research guidelines for developing engaging media releases and that will promote a positive image.
The media release should be no more than one page (400 words) and should include a date, as well as contact details for future. This will be you as the Director and CEO of the company.
Develop your media release according to your research and to be engaging as possible and to convey a positive impression of the organization.
2. Send an email to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email text should summarise the contents of the attachment and refer to the media release guidelines you used to develop it.
Attach your media release to the email.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 3 Checklist
Student’s name:
Did the student: Completed successfully Comments
Yes No
Develop a media release that positively represents the organisation to the media and community through:
· the use of an effective media release format
· effective written communication style
· use of interesting and key facts?
Task Outcome: Satisfactory • Not Satisfactory •
Assessor signature
Assessor name
Date
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 4 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
fl I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
fl I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
fl I have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessor declaration
fl I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
fl My performance in this assessment task has been discussed and explained to me. fl I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 4: Work goals and professional development project
Task summary
In this assessment task ,you will be required to research a company and job role that interests you and plan work goals for that job role. You will be required to develop a short report on the company and job role you have identified, as well as work goals for a for this role.
You are also required to develop a professional development plan for the job role you have identified and researched, as well as participate in, and report on one of the professional development opportunities you identified.
This assessment is to be completed in the simulated work environment in the RTO.
Required
· Email with the following attached:
o Work goals and plans report
o Professional development plan
o Professional development report
Timing
Your assessor will advise you of the due date of these submissions.
Submit
No documents need be submitted for these activities, but you will be assessed on your performance during this task.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 4 Instructions
Complete the following activities:
1. Develop a work goals and plans report.
Choose a company that you would be interested in working for, as well as a job role within that company. The role you choose should be at a managerial level, such as a Marketing Manager or Human Resources Manager.
Research and access information relating to the company, including the company’s web site and a position description for the role that you are interested in within the company. Your assessor can provide you with assistance in identifying this information if you are having difficulty accessing such information.
Review the company’s web site and the position description for the role you have chosen. For the position that you have identified, consider what your work goals and plans for 12 months would be if you were in that position. Note down at least five work goals for the job role. Your goals must be SMART goals and must address both personal work goals, as well as overall work goals for the roles based on the position requirements
Develop a short report about the business you have identified and the work goals you have identified that includes:
· An overview of the business that you have chosen, including the purpose of the business and where it is located.
· An overview of the company’s goals and objectives as identified from the web site/position descriptions.
· An overview of the position description for the job role you are interested in. Explain why you are interested in the job role and describe the key responsibilities of the job role.
· An outline of the five personal work goals that you have identified for the position, including why these goals are relevant to the company’s goals and objectives, as well as to the job role and how these are suitable goals for a 12-month period.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
2. Develop a professional development plan for the next 12 months.
Research and review at least four professional development opportunities that would be relevant to the role of you have chosen and that relate to the work goals you have identified in activity one.
Use the Professional Development Plan Template to guide you with your response to this activity.
Assume that the organisation allocates a budget of $1,500 per year per staff member for professional development, so your decisions on professional development opportunities should be based on this. Also identify at least one no cost professional development opportunity that can be completed from a person’s desk at work, for example, participating in a webinar. You will be required to participate in this opportunity and provide a report on it.
Complete the professional development plan with the details of four professional development/networking opportunities that could be attended by someone in this job role over the next 12 months.
You will be required to include a brief description of each professional development opportunity, costs and location and date/s as applicable.
3. Participate in a professional development opportunity
Participate in the professional development opportunity you identified above.
Complete all sections of the Professional Development Report Template.
Each question in the report should be answered in approximately one paragraph.
4. Send an email to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments.
Attach the following to the email:
· your work goals and plans report
· professional development plan
· professional development report
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 4 Checklist
Student’s name:
Did the student: Completed successfully Comments
Yes No
Develop work goals for a chosen role?
Identify relevant professional development activities to ensure own continuous improvement?
Plan and document professional development according to budget set?
Participate in, and report on professional development activities?
Develop work goals for a chosen role?
Identify relevant professional development activities to ensure own continuous improvement?
Task Outcome: Satisfactory • Not Satisfactory •
Assessor signature
Assessor name
Date
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 5 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
fl I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
fl I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
fl I have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessor declaration
fl I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
Student result response
fl My performance in this assessment task has been discussed and explained to me. fl I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 5: Ethics project
Task summary
For this assessment task, you are required to review the company’s current Code of Ethics, assess practices regarding staff use of frequent flyer points, update the Code of Ethics and advise staff of outcomes.
This assessment is to be completed in the simulated work environment in the RTO.
Required
· Access to textbooks/other learning materials
· Computer and Microsoft Office
· Access to the internet
· Code of Ethics
Timing
Your assessor will advise you of the due date of these submissions.
Submit
· Email with memo attached
· Email with updated Code of Ethics attached.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 5 Instructions
Carefully read the following:
It is one year later, and Boutique Build has expanded into the Brisbane and Sunshine Coast market as planned.
As the Operations Manager, you are responsible for a number of staff who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that several staff members have been accruing frequent flyer points from business travel and using these points for their own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation.
Complete the following activities:
1. Write a memo on use of frequent flyer points and the company’s code of ethics
Review the company’s code of ethics to identify current values and standards and to identify whether it addresses the issues of accruing frequent flyer points.
Identify and review codes of ethics and other documents form at least other three other companies on how they manage the issue of staff use of frequent flyer points.
Your memo should make a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed.
2. Send an email to the CEO (your assessor).
The text of the email should be written in grammatically correct English, using a style appropriate between an Operations Manager and their CEO. It should give a short summary of the contents of the attachment.
Attach the memo to the email.
The assessor in the role of CEO will email you their response.
3. Update the Code of Ethics
Write an updated version of the company’s Code of Ethics based on your investigation and the response given to you by your CEO.
4. Send an email to staff (your assessor)
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should include a summary of the company’s position on this issue, as well as clear directions for staff with regard to the use of frequent flyer points
Ensure that you use clear and concise language so that all staff can understand the company’s position.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Attach your code of ethics to the email.
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
Assessment Task 5 Checklist
Student’s name:
Did the student: Completed successfully Comments
Yes No
Investigate and report on ethical issues through a review of the current Code of Ethics and other companies’ practices?
Recommend ethical behaviour in relation to the case study scenario of accumulation of frequent flyer points?
Update the Code of Ethics so that it clearly states the company’s expectation regarding ethics and frequent flyer points?
Encourage ethical behaviour through the sharing of Code of Ethics information with staff and so that they are clear of their responsibilities?
Use clear and concise language in all documents so as to ensure understanding by all staff?
Investigate and report on ethical issues through a review of the current Code of Ethics and other companies’ practices?
Task Outcome: Satisfactory • Not Satisfactory •
Assessor signature
Assessor name
Date
Australian Training School trading as Southern Academy of Business and Technology
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
BSBMGT605 Provide leadership across the organisation Student Assessment Tasks
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