Tag: commonwealth

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Major functions of the commonwealth Parliament

Australian tax, corporate and tax laws
Here are questions below
List all 3 functions of government referred to the doctrine of the separation of powers.Please provide an explanation and example to illustrate the role of reach function
2)Describe in detail the major functions of the commonwealth Parliament
3)What is meant by delegated or subordinate legislation and explain why it is particularly important in ensuring clients are properly advised about business compliance ( use example to explain your answer
4)The doctrine of precedent is a fundamental constraint on judicial decision making in Australia.
Example in detail what is precedent and why precedent is important.Use examples to explain your answer.

  1. Peter owns a property in regional Western Australia and has made a discovery of gold and nickel in the soil of his property. Discuss in detail: a) whether the valuable minerals belongs to Peter.Why or Why not. B) is he free to exploit them as chooses -? Why or why not
  2. Describe what is meant by native title. Include in your answers the legislation that regulates the claims for native title.
  3. Describe the ways in which native title can and cannot be dealt with.Include in your answer the body assists the Federal court in managing and determining native the applications.
  4. What is a determination of native title.
  5. If federal court decide if native title does exist, what other matters will it make decision about….
  6. Joanne,Mark and Marie are clients who operate as a partnership selling cupcakes to the general public. They currently rent retail premises,but are looking at buying their own shop.Advise them as to whether they should co-own as joint tenants or tenants in common, giving reasons for your answer.
  7. Candice attends for her property development to maintain its value and character .She would like to set limits on the design of the residential buildings and the materials to be used , even after she was moved on to other projects. what legal process would you recommend for Candice use? Give reasons for your answer
  8. What are differences between the Equitable interest in Land and The Torrens system of Land Title?
  9. Explain the key features of the Strata Tile, Strata corporation and Community title. Include the main advantages and disadvantages of each one. NOTE: Students are required to legal aspects of property law.
  10. What is an easement of necessity and explain how it would rise ? ( Your answer should include what an easement is)
  11. The following questions (Q15 _ Q17 relate to Phil and Claire; clients who are interested in investing in real property. You are required to provide them with answers to the following questions. Phil and Claire expect to enter into Torrens Title mortgages to purchase their investment properties. They are worried that if they default on a mortgage ,that the mortgages bank will immediately be able to foreclose the property and they will lose everything.
    (A) Is their statement correct ( yes or no answer is required, please provide an explanation to support your answer)
    (B) explain to Phil and Claire what is the nature if a Torrens Title mortgage a S what happen if a mortgagor default
    16 Phil and Claire are investigating a number of options, including buying a property in the City.
    In order to decide whether to invest in an apartment or an office ,they would like to know the differences in leasing to a residential tenant as compared to commercial tenant .

17 Phil and Claire would like to know what is requirement of the Contract for the Sale of Land ,also they are unsure as to why they will need the services of a conveyancer.
They have asked you to explain WHAT ARE THE REQUIREMENTS OF THE CONTRACT for sale of LND ND WHAT A CONveyancing SERVICE WOULD DO FOR THEM ANF IF IT NECESSARY?
18 The following questions (Q18 -Q20) relate to Basil and Sybil. They are partners in a business that manufactures towels and similar items ,called ‘Fancy Towels’. They are keen to raise further capital to expand their business and are seeking your advice on various business and property matters.
Sybil Aunt Maud has recently died and left her a life interest in a house with the remainder t9 be passed to Sybil’s cousin Audrey ,upon Sybil’s death.
Sybil wants to know if she can mortgage the house to raise funds for the business and then leave the land to her own children.
What is your advice to Sybil? Your answer must include the explanation of the life interests .

  1. Basil and Sybil own the land on which the Fancy Towels factory is located as joint tenants . Is Basil able to sell the land without Sybil’s permission or leave it in his will to someone other than her?
  2. Manuel, Basil’S brother ,has offered to lend Basil and Sybil $100,000 secured by a mortgage against the factory.For various reasons Manuel does not intend to register the mortgage on the certificate of title. If Basil and Sybil subsequently wanted to sell the factory building without paying back the loan , is there any way Manuel can protect his interest?
  3. For Australia to become a republic, the constitution has to be changed. What requirements must be satisfied before a constitutional change is valid

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Australian Institute of Personal Trainers Pty Ltd and its licensors (AIPT) Commonwealth of Australia Copyright Regulations 1969

Coordinate implementation of customer service strategies
Name
Email address
Assessment
© 2017 Australian Institute of Personal Trainers Pty Ltd and its licensors (AIPT) Commonwealth of Australia Copyright Regulations 1969
Warning – This material has been reproduced and communicated to you by or on behalf of AIPT, pursuant to Part VB of the Copyright Act 1968 (the Act).
The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act.
All rights are reserved and you must obtain the prior written permission of AIPT for the republication or redistribution of any content. Do not remove this notice.
Project
Carefully review the material presented in this unit and the activities you have previously completed. You should reflect on your learning, your own research, and your previous case studies within this unit.
Complete the following project tasks, and submit all of the required documentation.
With reference to the case study, complete the follow tasks.
In the case study assessment, you identified strategies and opportunities to improve customer service and meet the needs of customers. You presented and promoted these ideas to the appropriate organisational individuals and groups. It is now appropriate to organise the implementation of those strategies.
Task 1
Before implementation, you will need to plan the implementation schedule and identify the who, what, when, and how. Select one customer service objective. Then, in a report—a table may be used—identify the following:
• The customer service objective, e.g. What is the customer service goal?
• The customer service strategy that is to be implemented, e.g. What steps are required to achieve the goal?
• The activities/tasks involved in the implementation, e.g. a list of the activities/tasks that need to be undertaken
• The staff required, e.g. all staff, specific departmental staff (marketing, sales, etc.), new casual employees, etc.
• Budget, e.g. financial resources required (costs to cover telemarketing phone calls, printing, advertising, newsletters, etc.), total estimated costs
• Other physical resources or supplies, e.g. display stands, promotional boards, customer database, etc.
• A schedule of timeframes for the activities/tasks, e.g. Gantt chart
• What resource and activity approvals need to be arranged and with whom, i.e. job role/position to be identified (names are not required). If you are the responsible person and no further approvals are required, then this should be indicated in your report.
Task 2
Before implementing your plan, you need gain the necessary approvals and consult with management and staff to gather their comments and commitment to achieving improved levels of customer service. After you have received approval and management commitment, arrange a meeting with your staff to discuss the customer service improvement plans and gain their agreement on the plan and overall customer service objectives. The meeting minutes are to be provided to your assessor. The minutes should demonstrate:
• Discussion by staff to demonstrate commitment to achieving the customer service goals, e.g. support implementation activities
• Discussion and agreement by individuals or small groups on activities/tasks, timeframes, and physical and budget resources required
• Discussion and confirmation as to what, when, and how resources will be provided to individuals/groups to enable them to complete the activities/tasks
Task 3
As a manager, you need to provide templates of letters for staff to use as examples of the standards and requirements of business letters when responding to customers’ difficulties and complaints. Following the organisation’s procedures and using templates when resolving customer difficulties and complaints both encourages prompt action and ensures a standard approach in quality customer service. Customer complaints may be received from the customer either as a letter, email, or phone call or orally. The letter templates should display the content, structure, layout, and format of two types of customer service letters: formal and informal.
Procedures to resolve customer difficulties may include:
• External agencies, e.g. Ombudsman
• Item replacement
• Referrals to supervisor
• Refund of monies
• Review of products or services
• Using conflict management techniques
Customer complaints may include:
• Administrative errors, such as incorrect invoices or prices
• Customer satisfaction with service quality
• Damaged goods or goods not delivered
• Delivery errors
• Products not delivered on time
• Service errors
• Specific e-business problems and issues:
? Difficulty accessing services
? Inactive links
? Not appreciating differing hardware and software
? Services not available
? Supply errors such as incorrect product delivered
? Time taken to access services
? Unfriendly website design
? Website faults
• Warehouse or store room errors, such as incorrect product delivered
Develop examples of two template customer service letters, that being informal and formal, acknowledging the complaint and advising the customer of the actions that will be taken in order to satisfy their needs as well as that the organisation will look forward to satisfying their needs in the future. You should ensure that the templates are readable, appropriate, and mechanically sound.
Task 4
Business strategies and standards are continually monitored and evaluated with the aim of identifying areas for improvement. Continual improvement in customer service requires the customer service systems and processes to be regularly and systematically monitored and evaluated.
In case study assessment Task 1, you developed a questionnaire to gather feedback on customer service needs and areas for improvement. Now, you need to re-evaluate the customer service being provided by the business since the changes in customer service were implemented.
Using the reports from Tasks 1 and 2 of this assessment, identify five to eight key performance indicators (KPIs) that you could use in monitoring and evaluating the current level of client satisfaction with customer service. The KPIs need to relate to the business aims, objectives, and/or strategies.
Develop a client satisfaction survey checklist using the following headings:
• KPI statement (list the KPIs under this heading)
• Satisfied (checkbox or tick)
• Not satisfied (checkbox or tick)
• Comments/further improvements
Task 5
Step 1
Using the checklist from Task 4, conduct a survey with your customers to review client satisfaction on the level of customer service currently being delivered.
The survey may be conducted using the Internet, email, or telephone, or it may be face to face. You will need to gather a minimum of ten customer responses.
Customers may include:
• Corporate customers
• Individual members of the organisation
• Individual members of the public
• Internal or external
• Other agencies
Step 2
Analyse the feedback from the survey, and create a client satisfaction feedback report explaining your findings, e.g. were the KPIs met? Has the level of client satisfaction with customer service improved? If not, why? Are further improvements needed?
In your report, you will need to do the following:
• Refer to evidence gathered from the survey.
• Make a comment on the areas in customer service that have been improved and also where further improvements could be made.
• Provide advice and make a recommendation on the future direction of client service strategies for the business. Future directions should relate to the overall aims and objectives of the business.

Task 6
The client satisfaction feedback information needs to be passed on to the manager and staff. Arrange a meeting with the manager, staff, and any other interested parties to discuss your findings from the client satisfaction survey. The meeting minutes are to be provided to your assessor. The minutes should demonstrate:
• Discussion by the manager and staff to demonstrate acknowledgement of client satisfaction successes and commitment to take steps to make improvements where required to maintain customer service standards
• Discussion and agreement by individuals or small groups on activities/tasks to be undertaken to improve customer service standards
Individuals and groups may include:
• Colleagues
• Committee
• Customers
• External organisation
• Line management
• Supervisor
Task 7
To be successful in quality customer service, records need to be maintained. This is to make past and future comparisons and identify areas that may cause future issues and problems. In a report, explain the role and purpose of maintaining systems, records, and reporting procedures in ensuring continuous improvement in levels of customer service

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COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969

Your task
Individually, you are required to record a 5-minute video business plan proposal that you could use to pitch your group’s activity idea to potential investors or internal stakeholders by incorporating theories and concepts covered in weeks 8 to 12.
Assessment Description
In this assignment, you will be given an opportunity to construct a persuasive business plan to potential investors or internal stakeholder that considers business metrics. This will enable you to practice answering probing questions on the substance of the plan in a learning environment.
Assessment Instructions
This part of the entrepreneurial process is the crucial step of introducing your idea to people outside of your immediate circle of people. Your close friends and family may understand your idea but will anyone else? How you communicate your idea will determine whether consumers and investors will jump on board.
Your first task is to create a set of slides that you will use as a prompt in recording the video proposal by incorporating a concise overview of the following points:
· the idea (summary of the idea’s intended purpose and use, and identification of potential consumers)
· the proposed business model (it’s goals and objectives)
· the marketing strategy (competitive analysis: are there similar products already on the market?)
· the operations strategy (what resources are required (people, technology, raw materials)
· the financials (how are you planning to raise capital/funding for this idea?)
· business metrics used to determine if this idea is sustainable.
Your next task is to record a 5-minute narration video in which you must discuss the particulars of the business plan proposal. In preparing this video, you are required to use at least 8 sources of information and use Kaplan Harvard Referencing Style. These may include websites, government publications, industry reports, census data, journal articles, and newspaper articles. These references should be included as a reference list at the end of your video.
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Additional Resources
The following may be useful sources of additional information for your projects.
Australian Government – Business website
https://www.business.gov.au/planning/templates-and-tools
Officeworks – Your Guide to Writing a Business Plan
https://www.officeworks.com.au/workwise/workwise/business-basics/starting-a-business/your-guide-to-writing-a-business-plan
Entrepreneur Asia-Pacific – Business Plans: A Step-by-Step Guide https://www.entrepreneur.com/article/247574
Shopify Blogs – How to Make Your Own Online Videos (in 30 Minutes or Less) https://www.shopify.com.au/blog/how-to-make-videos
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Assignment Submission
Students are encouraged to submit their work well in advance of the deadline to avoid any possible technical difficulties. For those students who have limited experience in video making techniques, it is recommended to read video FAQs document that is available to you under the assessments tab in
MyKBS.
Late assignment submission penalties
Penalties will be imposed on late assignment submissions in accordance with Kaplan Business School “late assignment submission penalties” policy.
Number of days Penalty
1* – 9 days 5% per day for each calendar day late deducted from the total marks available
10 – 14 days 50% deducted from the total marks available.
After 14 days Assignments that are submitted more than 14 calendar days after the due date will not be accepted, and the student will receive a mark of zero for the assignment(s).
Note Notwithstanding the above penalty rules, assignments will also be given a mark of zero if they are submitted after assignments have been returned to students
*Assignments submitted at any stage within the first 24 hours after the deadline will be considered to be one day late and therefore subject to the associated penalty
For more information, please read the full policy via
https://www.kbs.edu.au/wp-content/uploads/2019/07/KBS Assessment-Policy June-2019 Final.pdf
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Important Study Information Academic Integrity Policy
KBS values academic integrity. All students must understand the meaning and consequences of cheating, plagiarism and other academic offences under the Academic Integrity and Conduct Policy.
What is academic integrity and misconduct?
What are the penalties for academic misconduct?
What are the late penalties? How can I appeal my grade?
Click here for answers to these questions:
http://www.kbs.edu.au/current-students/student-policies/.
Time Limits for Video Assessments
A video that exceeds the time limit by more than 10% will cease to be marked from the point at which that limit is exceeded.
Study Assistance
Students may seek study assistance from their local Academic Learning Advisor or refer to the resources on the MyKBS Academic Success Centre page. Click here for this information.
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.