You are the Director of IT for a retailer of cars that has completed the takeover of a small chain that will add 10 stores to the existing figure of 200. While the current ICT infrastructure is quite modern, the new stores systems need investment. Some new stores are not online in the modern sense, using thin clients for subscriber and product data, or even using the phone to transact business. While internet is available for browsing, true Internet-enabled applications and real time data are not available. In the UK most branches have broadband connections with a 50/50 mixture of a Citrix off the shelf system and bespoke web-based applications. This has occurred due to prior mergers and acquisitions and had led to a system that can be best described as ad-hoc and heterogeneous. New GDPR rules and Brexit are also causing a potential headache. With the Head of Finance, you have been asked to study the feasibility of moving the entire organization to one access platform, with a common server-side architecture, to facilitate the collection, aggregation, and analysis of data. You are also charged with exploring the potential for an enterprise solution to improve decision making and facilitate organizational transparency. These will need to be tailored to the needs of the organization, and a DevOps approach to delivery is therefore desired, to facilitate the integration of regular feedback into the system development, and to yield value as soon as possible. Systems that would support more effective customer monitoring, suggesting potential targeted actions to improve customer retention and generate product / service cross- selling or up-selling recommendations should be explored. A full project plan will be required for the preferred solution, providing it is considered feasible.
Your task is to formulate all-inclusive, professionally presented offer
documentation that must be as inclusive as necessary for the work to be
undertaken. At a minimum level, it should include:
• The basis of your knowledge to undertake this work.
• Document the key systems requirements for the business (new stores).
• Ensure that the system is capable of supporting the development of
applications in a rapid and iterative manner, including in-house applications for customer and product data; rich Internet applications
that can exploit the potential of broadband; and be mindful that the
server-side applications will change and merge over time.
• You proposal should also include a roadmap detailing
recommendations for future system functionality.
• Prepare a formal Project Implementation Plan for the management of
the migration including
• Outline WBS, indicative sprints, estimated duration of the work,
projected budgets, resource plans, risk analysis and other elements as
required and appropriate.
• Illustrate your project plan with graphics, network diagrams, graphs,
etc as appropriate.
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