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Norms for the public venue and civic context in which you are presenting

DirectionsPart 1: Proposal and Presentation Plan (approximately 1,000 words)

You will draft your proposal and your plan for communicating it prior to beginning to create the presentation itself to ensure you are establishing a clear narrative for your audience. Your mentor has also requested that you provide an analysis of your audience and how you will be addressing them (i.e., the location and format) to ensure that your presentation is suitable for this audience. This will ensure your mentor can provide you the best possible feedback.

  1. Complex Issue: Select a complex issue from the provided list. Describe the “who” and “what” behind the issue you have selected so that your mentor can provide you feedback on the appropriateness of how you’ve situated the problem and your proposal for addressing it for your audience:
  • Issue explanation
  • Sociopolitical and historical context of the issue
  • Importance to the stakeholders in impacted community
  1. Annotated Bibliography: Remember, your mentor has been very clear that an appeal to your audience’s passions is not sufficient in addressing your complex issue. Provide research and evidence that supports your explanation of the complex issue and your recommendations around this issue:
  • Use relevant and credible sources that represent a variety of perspectives
  • Explain how sources inform potential and logical next steps based on resources
  1. Your Position and Course of Action: Next, address the “why” behind the issue in your proposal ensuring you:
  • Explain your position on this issue
  • Describe a logical course of action or actions aligned with your proposal and supported by evidence
  1. Audience Analysis: Lastly, look carefully at the “who” again and “where.” Potentially there will be individuals in your audience from diverse cultures aside from your primary audience. Discuss the following and how you will ensure your visuals and verbal or text narrative will address:
  • Norms for the public venue and civic context in which you are presenting
  • Communication strategies appropriate in addressing your primary audience
  • Communication strategies appropriate in addressing multicultural audiences that differ from your primary audience (for example, are there linguistic preferences or nonverbal signs that would be preferable or not preferable?)

Part 2: Proposal Presentation (10–15 slides with speaker notes in slide deck, or 15-minute video with transcript)

Now that you’ve completed your plan and have a concrete approach around your idea, you feel even more confident about communicating your position! You have many choices for presenting yourself (slide deck with speaker notes or video with transcript). You know your choice will be the “how” behind communicating your position. Your choice of vehicle (slide deck or video) and the information you include in the speaker notes or transcript must address all of the following:

  • Presentation of Issue: Set the stage for your audience:
  • Situate your issue by clearly identifying it
  • Briefly describe the sociopolitical context (local, regional, national, or global)
  • Recommendation: Ensure you concisely and clearly cover:
  • Main Idea
  • Call to Action
  • Communication of Explanation: Ensure you are using your speaker notes or video narration/transcript to ensure your narrative:
  • Aligns to the norms of the public venue in which you are presenting
  • Addresses cultural needs and expectations of the group
  • Appropriate Practices: Use conventions that are:
  • Appropriate to persuasive argument
  • Suitable for a variety of cultural backgrounds
  • Necessary to avoid communicating bias, either intended or unintended
  • Articulation of Response: Clearly convey meaning, demonstrating an understanding of audience and purpose:
  • Correct grammar
    • Avoid slang and jargon
  • Sentence structure
  • Spelling

What to Submit

Every project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:

  1. Proposal and Presentation Plan (approximately 1,000 words)Draft your proposal and your plan for communicating it prior to beginning to create the presentation itself to ensure you are establishing a clear narrative for your audience. Your mentor has also requested that you provide an analysis of your audience and how you will be addressing them (i.e., the location and format) to ensure that your presentation is suitable for this audience. This will ensure your mentor can provide you the best possible feedback.
  2. Proposal Presentation (10–15 slides with speaker notes in slide deck, or 15-minute video with transcript)Choose a vehicle (slide deck or video) and include information in the speaker notes or transcript. Your choice will be the “how” behind communicating your position.

Please help me to add the following feedback to my paper. 

Complex Issue: Describes a complex issue that is of importance to impacted community supported by sociopolitical and historical context

Criterion Feedback

9/27/23 – Niovy, the feedback provided on 9/21 has yet. to be applied.  Again, please incorporate some additional insights to frame the sociopolitical context and there should be substantive research to support your analysis. With the historical context, it is not clear which events have contributed to the problem or what was the catalyst that created a need to examine this issue further. Why did food insecurity become such an important focus? Why did we start to consider this issue? Does it date back to the conditions after the war or during the Great Depression? Is this a newer challenge that arose after a specific series of events? Identify the events and incorporate research for support. In examining the sociopolitical context, think about who is impacted most. Are there certain geographic locations experiencing more issues with food insecurity than others? Are specific populations more affected than others? What research can be used to substantiate your evaluation?

09/21/23 – Niovy, you are making good progress; however, you need to incorporate some additional insights to frame the sociopolitical context and there should be substantive research to support your analysis. With the historical context, it is not clear which events have contributed to the problem or what was the catalyst that created a need to examine this issue further. Why did food insecurity become such an important focus? Why did we start to consider this issue? Does it date back to the conditions after the war or during the Great Depression? Is this a newer challenge that arose after a specific series of events? Identify the events and incorporate research for support. In examining the sociopolitical context, think about who is impacted most. Are there certain geographic locations experiencing more issues with food insecurity than others? Are specific populations more affected than others? What research can be used to substantiate your evaluation?

Annotated Bibliography: Describes relevant and credible resources representing a variety of perspectives, and how those resources support your explanation of this complex issue

Criterion Feedback

9/27/23 – The feedback provided on 9/21 has yet. to be applied.  Again, please include at least three annotations (you currently have two, but need to incorporate an additional source). Also, include an analysis of credibility and relevancy for each source using the guidance from the previous feedback.

09/21/23 – Again, good work, but the previous feedback has not been fully incorporated. Given the complexity of your topic, please include at least three annotations (you currently have two, but need to incorporate an additional source). Also, include an analysis of credibility and relevancy for each source using the guidance from the previous feedback.

9/2/23 – Niovy, you are off to a great start in this area as well!  But take another look as your annotated bibliography.  You will need to include at least three (3) sources and address each of the elements below:

Clearly evaluate each of your sources against these five (5) criteria:

Authority: Authority refers to the credibility of the author or creator of the information. A person with authority is an accepted expert in his/her field.

Accuracy: Accuracy refers to how factual the source is. An accurate source has reliable references to back up its claims – references that can be verified.

Currency: What is current varies from subject to subject. Medical research relies on a shorter time period for currency than literary or historical studies.

Relevance: Is the source really relevant to your topic? Does it strengthen your argument? Some sources may only relate to your topic in a loose way, especially topics with multiple subcategories.

Objectivity: The point of view and purpose of a source can help you determine how objective a source is and how much bias plays a role

Please address the criteria, for every source in this section, and clearly state why it meets or does not meet that criteria by asking these questions.

Are the authors an authority? Why or why not?  

Is the information presented factual? Why or why not? How do you know?

Is the information current? Why or why not?

Is the source really relevant to your topic? Does it strengthen your argument?  

Is the point of view objective?

08/24/23

You have a good start to compiling the entries for your annotated bibliography. For your next submission, you must have at least three entries.  

The annotated bibliography provides the research foundation for your challenge and helps to guide your position around the topic. To achieve mastery, please ensure your annotated bibliography is in the appropriate format, which will help to analyze the credibility of your sources.  

Project Resource: https://owl.purdue.edu/owl/general_writing/common_writing_assignments/annotated_bibliographies/annotated_bibliography_samples.html

Each entry needs to include these elements:

-Identifying the source authors and discussing their place in society. You need to state information about the author’s education and career background. What makes them an ‘expert’ in this topic? This should be stated in the introduction to the article. Sometimes this is listed at the conclusion of the article.

-Discussing the purpose of the piece and why it was written.

-Explaining the value or ideas behind the content in the source.

-Addressing the credibility of the piece (why or why not). You need to determine if the author based the article on credible, cited research – look at the Reference list of resources. For example – if it is a blog and just based on opinion, this may be useful information but is not as credible. If you use a blog, you need to note that is or is not research-based.

Your Position and Course of Action: Explains your position on the issue and course of action or actions aligned with that position and supported by evidence

Criterion Feedback

9/27/23 – The feedback provided on 9/21 has yet. to be applied.  Again, please fully discuss the course of action and your plans. For example:

First, I propose XXX, which is aligned to the research by Smith (2019); Second, I propose xxx. This will allow you to fully discuss the course of action and your plans.  As you develop each course of action, consider how to implement each recommendation, which will guide how you structure each action. A very important aspect of this area is to include supporting rationale. Please be sure to provide significant supporting evidence for each course of action, which will be evidenced by the use of in-text citations and significant discussion of how the recommendations align to the research.

09/21/23 – You are heading in the right direction, but as stated in the previous feedback, more is needed to address this area fully. It is important to keep in mind that courses of action are recommendations that can be implemented to address the issue. Additionally, it may be helpful to format the courses of action similar to the following. First, I propose XXX, which is aligned to the research by Smith (2019); Second, I propose xxx. This will allow you to fully discuss the course of action and your plans.  As you develop each course of action, consider how to implement each recommendation, which will guide how you structure each action. A very important aspect of this area is to include supporting rationale. Please be sure to provide significant supporting evidence for each course of action, which will be evidenced by the use of in-text citations and significant discussion of how the recommendations align to the research.

First I propose X (action/solution), according to Y (source) this is beneficial…

Second….

Third…

Fourth…

Fifth…

Use the “Interactive: Methods Map” found in the Unit Resources under Research Methods and Research Methodologies to review methods and problem-solving approaches to consider when addressing the recommendations for a given research question or complex challenge. The “Website: Reading Scientific Research” found under the Unit Resources under Research Methods and Research Methodologies presents a strategy for quickly locating key information in scientific research articles. In the Unit Resources: Evaluating Sources: “The Importance of Relevance Sources” explores the importance of relevance related to sources found throughout the research process.

08/24/23

You have a good start to this rubric item. For your next submission, you need to explain why this civic issue is important to you and why you chose this issue for your proposal.

The course of actions identified are good strategies; however, be sure to discuss how the evidence listed supports the identified course of action(s). This will be evidenced by the use of in-text citations and significant discussion of how the recommendations align to the research.  Provide a brief summation or overview of how the source supports the course of action. This will provide credibility to your recommendations.

As you develop each course of action, consider how to implement each recommendation, which will guide how you structure each action. A very important aspect of this area is to include supporting rationale.  

Consider putting in your proposal a well-laid out plan that has recommendations supported by the sources that you have researched.  This will provide credibility to the recommendations as well as show how each connects to the research. For example:

First I propose X (action/solution), according to Y (source) this is beneficial…

Second….

Third…

Fourth

Fifth…

Presentation of Issue: Provides brief description of the sociopolitical context to situate your issue and provide context for your audience

Criterion Feedback

9/27/23 – Same here, the feedback provided on 9/21 has yet. to be applied.  Again, please incorporate some additional insights to frame the sociopolitical context and there should be substantive research to support your analysis. With the historical context, it is not clear which events have contributed to the problem or what was the catalyst that created a need to examine this issue further. Why did food insecurity become such an important focus? Why did we start to consider this issue? Does it date back to the conditions after the war or during the Great Depression? Is this a newer challenge that arose after a specific series of events? Identify the events and incorporate research for support. In examining the sociopolitical context, think about who is impacted most. Are there certain geographic locations experiencing more issues with food insecurity than others? Are specific populations more affected than others? What research can be used to substantiate your evaluation?

09/21/23 – Unable to provide feedback. Presentation was not included as part of this submission.

9/2/23 – Same here, you are off to a really good start but need to situate your complex challenge by incorporating more background insights from the research. More is needed to understand the sociopolitical and historical contexts that impact the issue.  

Sociopolitical Context

Is this issue a recent issue or did a specific event contribute to more stressful work environments (i.e. Financial Collapse, Great Depression)? Additionally, as you consider the sociopolitical aspects, consider the following questions. Does the challenge impact specific industries, cultures, or occupations more than others?  Is this a global, regional, or national issue? Be sure to cite your sources as you incorporate these insights from the research.  

Historical Context

More is needed for the historical context is to show how over time this challenge initiated and evolved to being an issue today.  For example if you were focused on climate change you would be able to trace back to 1800s, human activities became the main driver of climate change, primarily due to the burning of fossil fuels (like coal, oil, and gas)…in 19XX the auto industry added to the emissions issue, 19XX when more factories were being built, 20XX presented a rise in housing developments; cutting down forests to create new homes or commercial properties, or for other reasons.

That historical context is needed to show a longitudinal advancement of the issue over the course of time.  Having multiple instances/dates in history help tie the cause and effect in a way that helps to explain why your topic is so important to your audience.

08/24/23

The revisions requested for your proposal will also need to be done for your this rubric item in your slideshow.

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A type of disability and research context in Australia

Assignment 1

• Due Sunday 13 August

• 750 words of text on presentation

• 10 minute slide presentation made available on video with a voice over

Assignment Question

Select a type of disability and research context in Australia:

The disability (impairment) Causes

Prevalence

Impacts – on people with the disability, can also include some impacts on family.

Examples of sources for assignment

• DisabilityOnline.com – types of impairments

• Websites of organisations that support people with specific

impairments – prevalence, impact

• Lived experience – biographical and autobiographical films, books, blogs, organisational websites – impact

• Media items – news, social media

• Readings for weeks 1 – 3

Examples of questions to deepen your presentation

Prevalence

What is known / not known?

Is prevalence unevenly distributed – gender, geography, population groups?

Causes

Are the causes well understood ? If not, how does this impact?

Impacts

What is a strengths based, positive perspective?

How might a congenital impairment impact differently than an acquired impairment?

How might different cultures construct this type of disability, its causes and impact?

Is the impact different according to age, stage of life, gender?

Presentation

Presentation is a key part of this assignment some tips are:

• Usingrespectful,person-firstlanguage

• Wellstructuredandsequenced

• Clear, concise, flows well

• Themed(impairment,causes,prevalence,impact)

• Logical

• Specific

• Have a strong conclusion

• Be accurate with spelling and grammar

• Include credible references

• Withinthewordandtimelimit

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Discuss the necessity of risk management and disaster recovery in the context of major disasters (such as 9/11)

Describe in detail and provide at least one example of what IT Risk Management is. Also, discuss the necessity of risk management and disaster recovery in the context of major disasters (such as 9/11).

Your assignment should meet the following requirements:

  • 2-4 pages, not including the cover page and reference page.
  • Conform to APA Style.
  • Support your answers with the readings from Module 01 and at least one current scholarly journal article (not more than five years old). The Rasmussen Library is a great place to find resources.
  • Clearly and well-written, concise, and logical, using excellent grammar and style techniques. You are being graded in part on the quality of your writing. If you need assistance with your writing style and APA format, start with the Writing and APA guides at the Rasmussen Library

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outline the legislative and regulatory context of the organisation as relevant to the marketing plan

Assessment
Task 1
Promote Products and Services
BSBMKG434

Student Declaration
To be filled out and submitted with assessment responses
? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
? I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
? I have correctly referenced all resources and reference texts throughout these assessment tasks.
? I have read and understood the assessment requirements for this unit
? I understand the rights to re-assessment
? I understand the right to appeal the decisions made in the assessment
Promote products and services
BSBMKG413
Student name
Student ID number
Student signature Date: 15/7/22
Task Number 1
—–OFFICE USE ONLY—–
For Trainer and Assessor to complete:
? Student requested reasonable adjustment for the assessment
Question Marking Sheet – Assessor to complete.
Did the student satisfactorily address each question as instructed:
Completed satisfactorily
S NYS DNS Comments
Question 1 S
Question 2 S
Question 3 S
Question 4 S
Question 5 S
Question 6 S
Task Outcome: Satisfactory ? Not Yet Satisfactory ?
Student Name:
Assessor Name: Arif Khadem
Assessor Signature:
Date: 15/7/22
Table of Content
Student Declaration 2
Task 1 – Knowledge Questionnaire 5
Answer all the questions below: 6
Question 1 7
Question 2 7
Question 3 8
Question 4 8
Question 5 9
Question 6 9
Appendix 1 – Legislation and regulations 10

Task 1 – Knowledge Questionnaire
Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
• outline the legislative and regulatory context of the organisation as relevant to the marketing plan
• outline the planning processes for organising promotional activities
• explain the organisation’s marketing objectives and how they support the overall business objectives
• explain how common promotional activities could be used to support the marketing objectives with reference to
• advertising
• client functions
• employee functions
• media announcements
• product launches
• web pages.
What do I need to do to complete this task satisfactorily? • submit your answers to the questions within the set timeframe,
• answer all questions as instructed,
• answer all questions using your own words and reference any sources appropriately,
• all questions must be answered satisfactorily.
It is advisable to:
• review the questions carefully,
• answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
• further research the topics addressed in each question.
Specifications You must submit to GOALS the
• assessment coversheet,
• answers to all questions,
• references.
Resources and equipment • computer with Internet access,
• access to Microsoft Office suites or similar software,
• learning material,
• legislation and regulations (Appendix 1).
What will the assessor be looking for? Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation, such as policies and procedures related to project management.
Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
Answer all the questions below:
The following questions relate to the case scenario below:
Case scenario
The owner of a café in your area wants to extend their opening hours to midnight on Wednesday to Saturday nights. The café is located in the main street of your town and is surrounded by a number of restaurants which already provide late night dining. To attract diners and grow her business the owner would like to provide an alternative experience which includes providing entertainment, taking group and party bookings and using the space for hosting events. The owner plans to expand her business to start another café if the plans for this one are successful.
You are a marketing consultant and the owner approaches you to plan and execute a series of promotional activities to support this new initiative and build the reputation of the business.
Question 1
Identify and list the key legislations and regulations that need to be considered when planning promotions in this scenario.
Answer (50-150 words)
klllll
Question 2
Describe the essential steps you will take in planning these promotions.
Answer (50- 100 words)
Question 3
Explain the marketing objectives and how they support the business objectives.
Answer (50-100 words)
Question 4
Provide examples of promotional activities and explain how they could be used to support the marketing objectives with reference to:
Categories Promotional activity and how it supports the marketing objective/s (50-100 words each)
Advertising

Client functions

Employee functions

Media announcements

Product launches

Web pages
Question 5
Briefly explain the content of action plans for promotional activities and provide an example for each.
Categories Brief explanation (50-100 words each) Examples
Task steps

Costs

Timeframe

Resources and responsibilities
Product launches

Question 6
Identify internal and external stakeholders involved in coordinating promotional activities and outline their roles and responsibilities.
Categories Brief outline (20-30 words)
Roles and responsibilities (30-50 words)
Internal Stakeholders
External stakeholders

References:
Appendix 1 – Legislation and regulations
• Privacy Act : https://www.oaic.gov.au/privacy/the-privacy-act/
• Anti-Discrimination Acts : https://www.humanrights.gov.au/sites/default/files/GPGB_quick_guide_to_discrimination_laws_0.pdf
• WHS: https://www.safeworkaustralia.gov.au/
• Contract Law : https://www.acc.com/resource-library/australian-contract-law
• Advertising : (https://www.accc.gov.au/accc-book/printer-friendly/29527
• Australian Consumer Law and Marketing Communication: (http://www.marketingminds.com.au/regulation.html )
• Warranties and Guaranties : http://www.marketingminds.com.au/regulation.html
• Anti-competitive behaviour: https://www.accc.gov.au/business/anti-competitive-behaviour
• Advertising codes and regulations: https://www.communicationscouncil.org.au/public/content/ViewCategory.aspx?id=306
• Intellectual Property : https://www.ipaustralia.gov.au/about-us/legislation/ip-legislation
• Business marketing : https://www.business.gov.au/Marketing/Marketing-and-advertising/Business-marketing
• Competition and Consumer Act 2010: https://www.accc.gov.au/about-us/australian-competition-consumer-commission/legislation
• Australian Consumer Law (ACL) : https://www.business.gov.au/Products-and-services/Fair-trading/Australian-Consumer-law
• Food Standards Codes: https://www.foodstandards.gov.au/code/Pages/default.aspx

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Writers Solution

legislative and regulatory context of the organisation as relevant to the marketing plan

Assessment
Task 1
Promote Products and Services
BSBMKG434

Student Declaration
To be filled out and submitted with assessment responses
? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
? I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
? I have correctly referenced all resources and reference texts throughout these assessment tasks.
? I have read and understood the assessment requirements for this unit
? I understand the rights to re-assessment
? I understand the right to appeal the decisions made in the assessment
Promote products and services
BSBMKG413
Student name
Student ID number
Task Number 1
—–OFFICE USE ONLY—–
For Trainer and Assessor to complete:
? Student requested reasonable adjustment for the assessment
Question Marking Sheet – Assessor to complete.
Did the student satisfactorily address each question as instructed:
Completed satisfactorily
S NYS DNS Comments
Question 1 S
Question 2 S
Question 3 S
Question 4 S
Question 5 S
Question 6 S
Task Outcome: Satisfactory ? Not Yet Satisfactory ?
Student Name:
Assessor Name: Arif Khadem
Assessor Signature:
Date: 15/7/22
Table of Content
Student Declaration 2
Task 1 – Knowledge Questionnaire 5
Answer all the questions below: 6
Question 1 7
Question 2 7
Question 3 8
Question 4 8
Question 5 9
Question 6 9
Appendix 1 – Legislation and regulations 10

Task 1 – Knowledge Questionnaire
Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
• outline the legislative and regulatory context of the organisation as relevant to the marketing plan
• outline the planning processes for organising promotional activities
• explain the organisation’s marketing objectives and how they support the overall business objectives
• explain how common promotional activities could be used to support the marketing objectives with reference to
• advertising
• client functions
• employee functions
• media announcements
• product launches
• web pages.
What do I need to do to complete this task satisfactorily? • submit your answers to the questions within the set timeframe,
• answer all questions as instructed,
• answer all questions using your own words and reference any sources appropriately,
• all questions must be answered satisfactorily.
It is advisable to:
• review the questions carefully,
• answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
• further research the topics addressed in each question.
Specifications You must submit to GOALS the
• assessment coversheet,
• answers to all questions,
• references.
Resources and equipment • computer with Internet access,
• access to Microsoft Office suites or similar software,
• learning material,
• legislation and regulations (Appendix 1).
What will the assessor be looking for? Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation, such as policies and procedures related to project management.
Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
Answer all the questions below:
The following questions relate to the case scenario below:
Case scenario
The owner of a café in your area wants to extend their opening hours to midnight on Wednesday to Saturday nights. The café is located in the main street of your town and is surrounded by a number of restaurants which already provide late night dining. To attract diners and grow her business the owner would like to provide an alternative experience which includes providing entertainment, taking group and party bookings and using the space for hosting events. The owner plans to expand her business to start another café if the plans for this one are successful.
You are a marketing consultant and the owner approaches you to plan and execute a series of promotional activities to support this new initiative and build the reputation of the business.
Question 1
Identify and list the key legislations and regulations that need to be considered when planning promotions in this scenario.
Answer (50-150 words)
klllll
Question 2
Describe the essential steps you will take in planning these promotions.
Answer (50- 100 words)
Question 3
Explain the marketing objectives and how they support the business objectives.
Answer (50-100 words)
Question 4
Provide examples of promotional activities and explain how they could be used to support the marketing objectives with reference to:
Categories Promotional activity and how it supports the marketing objective/s (50-100 words each)
Advertising

Client functions

Employee functions

Media announcements

Product launches

Web pages
Question 5
Briefly explain the content of action plans for promotional activities and provide an example for each.
Categories Brief explanation (50-100 words each) Examples
Task steps

Costs

Timeframe

Resources and responsibilities
Product launches

Question 6
Identify internal and external stakeholders involved in coordinating promotional activities and outline their roles and responsibilities.
Categories Brief outline (20-30 words)
Roles and responsibilities (30-50 words)
Internal Stakeholders
External stakeholders

References:
Appendix 1 – Legislation and regulations
• Privacy Act : https://www.oaic.gov.au/privacy/the-privacy-act/
• Anti-Discrimination Acts : https://www.humanrights.gov.au/sites/default/files/GPGB_quick_guide_to_discrimination_laws_0.pdf
• WHS: https://www.safeworkaustralia.gov.au/
• Contract Law : https://www.acc.com/resource-library/australian-contract-law
• Advertising : (https://www.accc.gov.au/accc-book/printer-friendly/29527
• Australian Consumer Law and Marketing Communication: (http://www.marketingminds.com.au/regulation.html )
• Warranties and Guaranties : http://www.marketingminds.com.au/regulation.html
• Anti-competitive behaviour: https://www.accc.gov.au/business/anti-competitive-behaviour
• Advertising codes and regulations: https://www.communicationscouncil.org.au/public/content/ViewCategory.aspx?id=306
• Intellectual Property : https://www.ipaustralia.gov.au/about-us/legislation/ip-legislation
• Business marketing : https://www.business.gov.au/Marketing/Marketing-and-advertising/Business-marketing
• Competition and Consumer Act 2010: https://www.accc.gov.au/about-us/australian-competition-consumer-commission/legislation
• Australian Consumer Law (ACL) : https://www.business.gov.au/Products-and-services/Fair-trading/Australian-Consumer-law
• Food Standards Codes: https://www.foodstandards.gov.au/code/Pages/default.aspx

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In the context of COVID-19, what are important aspects of the university experiences for SoSS students and why are these aspectsimportant to them?

Coding level 1  (Parent code)Coding level 2                             (Child code)Quotes
Flexible HoursChildcare“……………………” (participant 1) “……………………” (participant 2) “……………………” (participant 4)
Work/Employment“……………………” (participant 2) “……………………” (participant 3)
Good TeachersCommunication“……………………” (participant 1)
Availability/consultation“……………………” (participant 3)
 Caring“……………………..” (participant 1) “…………………….” (participant 4)
Blended LearningDifferent learning styles“……………………..” (participant 1) “……………………..” (participant 3) “……………………..” (participant 4)
 Flexibility“……………………..” (participant 1) “……………………..” (participant 2)
Social OpportunitiesCampus meeting place“……………………..” (participant 1) “……………………..” (participant 2) “……………………..” (participant 4)
 Campus events and clubs“……………………..” (participant 2) “……………………..” (participant 3) “……………………..” (participant 4)

This is the template that should be used and filled out. It is called ‘interview coding table’’.

Instructions for Qualitative data

Table should be filled out with the information provided on the conducted interview attached. I conducted this interview in class with a fellow student. We ran out of time so I wasn’t  able to ask all the intended question. Please include that in the 500 words writing component.

Research Question

‘In the context of COVID-19, what are important aspects of the university experiences for SoSS students and why are these aspectsimportant to them?

Present your qualitative interview coding table (Table 1) and then write 500 words about it. These 500 words should include

  • How the data was generated (summary of method). (4 marks )(whole steps you did- your student handbook is a good guide to look into about the research process you did)
  • Their interpretation of the data (i.e. what does the data SHOW / MEAN ?) How does it answer the research question? (analysis) (8 marks) Refer to Table 1 in your discussion, connect with your research question
  • Suggestions /Recommendations for how the findings could be used, e.g., to inform policy, identify patterns in social phenomenon (3 marks) – well justified findings coming from your coding table
  • Data Presentation is important as they can get you easy 5 marks as below.

Table title, source statements (2)

Quality of data (3)

No references/reference list required.

Portfolio – submission checklist for Quantitative data (500 words)

You have a choice between analysing survey data or a content analysis (see module 3.5 folder). Please submit only one of them as you won’t gain any extra marks for submitting both. You will lose marks if you submit both. Data presented in tables/figures are not part of this 500 word count.

  • Write your quantitative research question clearly

So if you are using survey data for quantitative component (500 words), then your research question is:

‘In the context of COVID-19, what are the most important campus facilities to Western Sydney University students and why?’

Present your univariate and bivariate analysis (tables/figures) and discuss in 500 words

Table title, source statements (2)

Quality of data (3)

No references/reference list required.

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Cheese” symbolizes in the context of Who Moved My Cheese? What does “cheese

Directions – Please read *carefully*

 The topic of this group discussion is the book Who Moved My Cheese. After reading the book, there are discussion topics posted here for you to think about, to analyze, and to discuss with your group members. The idea is for you to identify the learning from this book and to apply your learning. 

Answer the following three topics to post your original thoughts. 

Please see attached the book so you can answer each of the topics

Topic 1:

What do you think “Cheese” symbolizes in the context of Who Moved My Cheese? What does “cheese” signify for you in this context?

 Topic 2:

What do you think the “Maze” symbolizes in the context of Who Moved My Cheese? What does the ”maze” signify for you in this context?

 Topic 3:

In the context of Who Moved My Cheese, what does “What would you do if you weren’t afraid” mean? Please provide an example of a situation where “being afraid” could be a barrier to success

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Define patient-centeredness in the context of evidence-based practice.

 Define patient-centeredness in the context of evidence-based practice. Describe barriers to the implementation of patient-centered evidence-based care in your practice environment and share actions that might be taken to alleviate these barriers. 

Your initial posting should be at least 400 words in length and utilize at least one scholarly source other than the textbook. Please reply to at least two classmates. Replies to classmates should be at least 200 words in length. 

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Provide a comprehensive explanation of the role of leadership in the context of the global hotel sector.

 ASSESSMENT 1 BRIEFSubject Code and Title LGH602 Leadership for Global Hospitality
Assessment Individual Case Study Report
Individual/Group Individual
Length 1,500 words (+/- 10%)
Learning Outcomes This assessment addresses the following Subject Learning Outcomes:
a) Provide a comprehensive explanation of the role of leadership in the context of the global hotel sector.
c) Investigate and critically reflect on the emerging contemporary drivers in effective leadership, including adaptive leadership, ethics, sustainability, diversity, cultural and emotional intelligence in relation to students’ leadership.
Weighting 25%
Total Marks 100 marks
Task Summary
Develop a case study on the leadership demonstrated by a hospitality organisation in relation to one (1) of the following 4 global hospitality leadership situations:
1. Ethics (for example, commissions to online travel agents, overbooking, etc.);
2. Sustainability;
3. Employee relations (for example, salary, benefits, working environment, expatriate workers, etc.);
4. Cultural diversity.
You should first identify one of the four areas for discussion that are listed and then choose a hotel leader/brand or hospitality organisation which is focussing on that issue.
You can use your personal experiences of working in hotels or other hospitality sectors, or you can research a hotel leader/brand or other hospitality organisation online.
LGH602_Assessment_1_Brief_Case Study_Week Due 5
Your case study report should consider the following points, using this suggested format:
Torrens Assessment Cover Sheet
Table of Contents
Introduction – outlining what the topic of the report is and then briefly discuss what the reader will learn from reading the report. It usually does not include any referencing.
1. Context for the Case Study
1.1. Explain the area of discussion you have chosen (ethics, sustainability, employee relations, cultural diversity) – why is this an important area for global hospitality?
1.2. Identify and briefly discuss the hotel leader/brand or other hospitality organisation that has been a leader in this area.
1.3. Why are they a leader in this area – what specific initiatives have been developed and implemented in relation to the situation?
1.4. How have they been publicly recognised in relation to this situation? (for example, have they won awards, peer praise, industry recognition etc?)
2. Leadership Case Study
2.1. What leadership behaviours, attitudes and styles have been used/applied throughout the implementation of these initiatives? Did they demonstrate any adaptive or situational leadership in relation to this situation?
2.2. How were these initiatives shared and communicated?
2.3. Are there any ethical issues associated with implementation?
3. Critical Evaluation
A Critical evaluation of the leadership behaviours, attitudes and styles used – was this leadership effective? How would you evaluate the leader’s overall response?
Conclusion – summarising the key points that you made in the body of your report, including the main theory applied. Do not include new information or any references in a Conclusion. It is simply a summary of previous information.
Reference list – minimum of 6 academic and/or industry-related sources with separate listing for visuals/images.
Please refer to the Task Instructions for details on how to complete this task.
Context
• Ensure your research is referenced effectively and correctly (see below).
• Write in the context of the global hospitality industry.
• Make sure that you understand the topic and focus on the topic – do not drift into irrelevant or unnecessary content. If you do not understand the topic, ask your Learning Facilitator.
• Follow a standard report format (see below).
• The submission will be assessed according to the quality and depth of thought, relevance and how effectively you have applied the subject material and theories to the case study, rather than testing how much you can remember and how theoretically correct it is. Refer to the marking criteria (see rubrics and the end of this document) before submitting, and conduct a self-evaluation.
• Stay within the maximum word count of 1,500 words +/- 10% (excluding the Table of Contents, Reference List and Appendices).
Task Instructions
Layout and Presentation
Layout and Presentation of your document is as important as your content. Your assessment is designed to demonstrate your understanding of a certain topic, so it is important to ensure that the layout does not compromise this.
The format is report not essay – and this forms part of your grading. Therefore, students are discouraged from writing lengthy verbose sentences displayed in long chunky paragraphs. Rather students are encouraged to follow the suggested Table of Contents and apply additional formatting mechanisms, (in addition to those outlined in the Torrens/BMIHMS Page Formatting Guide) which reduce wordiness and increase the readability of the content and that are consistent with report writing.
Referencing
Blogs, unauthorised biographies, promotional material, and sensational content must be excluded from the case study report. Students must fully reference all sources of information with in-text citations and a Reference List. A minimum of six (6) academic or recognised industry references are required.
Torrens University Australia uses the APA 7th edition referencing style, and all referencing (both in-text referencing and the Reference List) will be graded according to the APA Academic Writing Guide which can be found on Blackboard. Please note: formal academic referencing will be strictly enforced at Torrens University Australia and Blue Mountains International Hotel Management School and any suspected breaches will be formally reported.
Submission Instructions
• To be submitted via Blackboard in as a word document – submissions sent by email directly to the Learning Facilitator will not be accepted for grading and returned to Student.
• Standard Torrens University Australia penalties will apply for late submissions, equivalent to 10% of the total assessment marks for each day the submission is late.
Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.
Assessment Rubric
Criteria (100% total) The outcome shows: Fail = Unsatisfactory performance Pass = Just Satisfactory performance Credit = Good quality showing more than satisfactory performance Distinction = Superior quality demonstrating independent thinking High Distinction =
Outstanding quality showing creativity and
originality
Communication and presentation
(20%) Communication is unstructured and unfocused both in written word and document layout. Some communication is effective. Acceptable standard of academic writing, some errors in writing and layout of document. Can communicate
Effectively – good standard of academic writing and well-crafted document layout. Can communicate in a superior manner. High standard of academic writing, no errors evident. High standard in document layout. Can communication high quality, engaging and effective manner, extremely well-crafted document layout.
Attention to purpose (30%) Fails to address the assessment task set. Some of the work is focused on the aims and themes of the assignment. Has addressed the main purpose of the assignment however not in a concise or coherently manner. Has addressed the purpose of the assignment coherently concisely and accurately. Has addressed the purpose of the assignment comprehensively and in a coherent, concise, and accurate manner.
Originality (10%) No real attempt at originality. Originality is marginal to the basic idea. Used imagination to produce an idea with elements of originality. By taking a variety of perspectives, presents an original idea, which has been evaluated. Uses creative and lateral thinking to develop and present original ideas.
Critical thinking and critical evaluation
(20%) Does not exercise critical thinking skills and/or does not apply critical evaluation methods. Aware of some critical thinking/critical evaluation techniques and uses them with limited success. A limited range of critical thinking/critical evaluation techniques applied with some success. A clear range of critical thinking/critical evaluation techniques applied with a good degree of success. A clear range of critical thinking/critical evaluation techniques applied with a high degree success.
LGH602_Assessment_1_Brief_Case Study_Week Due 5 Page 5 of 6
Links to course readings and
additional research
(20%) Incomplete research and links to any course readings. Limited additional research and documented
links to the course material. Good additional independent research evident and some documented links to the course material. Excellent research into the issues with clear links to class and related readings. Research of outstanding quality, clear links to a wide range of theoretical ideas and strategic.
The following Subject Learning Outcomes are addressed in this assessment
SLO a) Provide a comprehensive explanation of the role of leadership in the context of the global hotel sector.
SLO c) Develop and articulate leadership goals and strategies that will consolidate personal leadership capacity through reflection and involvement in industry simulations.
LGH602_Assessment_1_Brief_Case Study_Week Due 5 Page 6 of 6
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Explain sustainability – in the context of interaction between business organizations and the environment.

Assessment Task 1 – Project work
Develop workplace policy and procedures for sustainability
SUBMISSION DETAILS
STUDENT NAME
STUDENT ID BATCH NO.
DATE OF
SUBMISSION PLACE OF
ASSESSMENT
Assessment description
This assessment requires the learner to complete each activity with applicable solutions related to workplace policy and procedures for sustainability at a workplace.
Assessment Instructions
1. This is you are required to compete activities at the end of each training session. 2. Read through the activity very carefully after training is complete for a criterion.
3. When instructed to do so, provide solutions to the activity.
4. You can use workbook and any other sources of information during this formative assessment.
5. Address the activities and their terminologies in your solutions.
6. You are allowed an applicable time limits during training to complete the activity after completion of each criterion of the workbook.
7. The written solutions should be completed using clear English.
8. The assessment task is due on the time and date specified by your trainer/assessor.
9. Any variations to this arrangement must be approved in writing by your trainer/assessor.
10. See specifications below for details. Based on your handwriting, if you find the space is not enough, please write on a separate sheet and attach at the back of this paper and refer to the activity number.
Specifications to submit (details of items for submission)
You must provide written solutions to all the activities using a pen or word-processed document as instructed by your assessor.
Performance objective
To test your ability to perform ongoing basis after completion of each criterion of the workbook including foundation skills required to develop workplace policy and procedures for sustainability for a workplace.
Assessment context
Simulated work environment/or real workplace situation. This assessment will be conducted within the training facility in the specific training room allocated for the trainee/s during the training sessions planned for assessment using simulated workplace scenario with the access to legislative and regulatory documents, office equipment and materials facilitated by your assessor.
Assessment will be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to office equipment and resources.
Required resources
1. Assessment task, assessment instructions and case study.
2. Computer with Internet access and word-process software (MS Word/MS Excel/or relevant Mac software etc.).
3. Simulated workplace policies and procedures.
4. Workspace, table, chair and stationery and access to
a. relevant legislation
b. workplace documentation and resources
c. case studies and, where possible, real situations
Your assessor will be looking for:
Evidence of the ability to:
• scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals covering at a minimum:
o minimising resource use o resource efficiency o reducing toxic material and hazardous chemical use o employing life cycle management approaches o continuous improvement
• plan and implement sustainability policy and procedures including:
o agreed outcomes o performance indicators o activities to be undertaken o assigned responsibilities o record keeping, review and improvement processes
• consult and communicate with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement
• review and improve sustainability policies.
Project work
You are required to undertake this project work related to your own workplace or simulated workplace as specified by your assessor. If you choose to use your own workplace, you need to have access to workplace policies and procedures, key provisions of relevant legislation and office equipment and resources. If you choose to use the simulated workplace provided to you by the institution, you will have the access to office equipment and resources.
Scenario
Your manager (either your own workplace or simulated workplace) has asked you to prepare a document which addresses the following activities. Provide written solutions to the following 11 activities using written word-process document.
Activity 1
1. Explain sustainability – in the context of interaction between business organizations and the environment. 100 words.
2. These days it is expected that business organizations will develop and implement sustainability policies. What things might be covered in the scope of a sustainability policy? 130 – 150 words.
3. A number of green or sustainability practices might be considered when developing policies. Suggest six practices that could be of value.
Activity 2
It will be necessary to gather sustainability information from a number of sources. List 12 useful sources.
Activity 3
Who are the stakeholders for an organization’s sustainability policies and practices and why should they be identified and consulted? 250 – 300 words.
Activity 4
1. In a short sentence explain what a strategy is.
2. Develop and list six strategies that might be implemented to support sustainability.
3. What strategies might you recommended for the industry sector in which you work, or intend to work? (These recommendations should be different from those listed in the answer to the previous question.) Explain why you would make these recommendations. Consider time frames, likely effectiveness and costs. 200 – 250 words.
4. What is a life cycle management approach?
Activity 5
1. These are three different aspects of sustainability. These need to be considered when developing policies and business plans. Explain what these aspects are and what they mean in terms of policy planning and business planning. 250 – 300 words.
2. In approximately 250 words explain how organizations can benefit if sustainability is an integral part of business planning, with agreement on appropriate methods of implementation, outcomes and performance indicators. Can sustainable business operation contribute to an organization’s competitive edge?
Activity 6
1. Explain how a business can promote its workplace sustainability policy, including the expected outcomes, to key external stakeholders. 100 words.
2. How can employees (internal stakeholders) be informed about their roles and responsibilities with regard to implementation, activities to be undertaken, and the expected outcomes? What information will they require? 200 words.
Activity 7
What are organizational procedures and how can they be communicated to employees? 200-250 words.
Activity 8
Explain continuous improvement and apply it to resource efficiency. 180-200 words.
Activity 9
Why is it important to establish and assign responsibility for recording systems that will track continuous improvements of sustainability approaches? 200-220 words.
Activity 10
1. Why is it necessary to document and record the outcomes of sustainability policy implementation? 100 – 120 words.
2. Explain to whom it might be necessary to five feedback, what feedback might be required and in what form might feedback be given. 150 – 200 words.
Activity 11
1. Recorded data and information might indicate trends that remedial action. What is a trend and what types of trend might be indicated be performance data that is collected within the organization? 100-120 words.
2. How can trend analysis be used to identify opportunities for remedial action and continuous improvement?
——End of Assessment Task 1——–
Assessment Task 2- Case study
Develop, communicate and implement workplace sustainability policy
SUBMISSION DETAILS
STUDENT NAME
STUDENT ID BATCH NO.
DATE OF
SUBMISSION PLACE OF
ASSESSMENT
Assessment description
Using the simulated workplace documents and the case study scenario on the Appendix 1, you are required to analyse information from a range of sources to plan and develop sustainability policy for the simulated workplace.
Assessment instructions
1. Review the simulated workplace (Australian Hardware) to develop workplace policy and procedure for sustainability.
2. Read the workplace scenario on the Appendix 1 to determine the current workplace policy and procedure for sustainability.
3. Review the “Australian Hardware Sustainability Policy” on the appendix 2.
4. Analyses information from a range of sources including workplace documentation including plans, policies, legislation and regulations to plan and develop sustainability policy.
5. This task requires you to meet with your manager (assessor) and other stakeholders. Form the individuals with specific roles to role-play as agreed by your assessor.
6. Complete the following assessment task activities during the allowed assessment date/s and time/s.
7. The assessment task is due on the date specified by your assessor.
8. Any variations to this arrangement must be approved in writing by your assessor.
9. Submit your work with any required evidence attached.
10. See the specifications below for details of submission requirements. Time allowed for the assessment task is 3 hours.
Specifications to submit
You must complete and submit:
1. Solutions to nine (9) activities
2. Meet stakeholders in a role-play as the activity 10 requires and play-the role.
3. stakeholder consultation plan.
Performance objective
To test your ability to demonstrate the skills and knowledge required to plan and develop sustainability policy for a workplace.
Assessment context
Simulated work environment/or real workplace situation. This assessment will be conducted within the training facility in the specific training room allocated for the trainee/s during the training sessions planned for assessment using simulated workplace scenario with the access to legislative and regulatory documents, office equipment and materials facilitated by your assessor.
Assessment will be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to office equipment and resources. Review the documents of simulated workplace ‘Australian Hardware’ and the scenario on the Appendix 1 and provide solutions to plan and develop sustainability policy.
Your assessor will be looking for:
your ability to analyse information from a range of sources to develop workplace policy and procedure for sustainability including:
• scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals covering at a minimum:
o minimising resource use o resource efficiency o reducing toxic material and hazardous chemical use o employing life cycle management approaches o continuous improvement
• plan and implement sustainability policy and procedures including:
o agreed outcomes o performance indicators o activities to be undertaken o assigned responsibilities
o record keeping, review and improvement processes
• consult and communicate with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement
• review and improve sustainability policies.
Your task
Complete the following project activities
1. Read the following scenario and review simulated workplace information in Appendix 1 including the sustainability policy in Appendix 2 and legislative requirements therein and define the scope of sustainability policy for Australian Hardware.
2. Determine and write down what information and the sources of information you need to plan and develop sustainability policy.
3. Identify the relevant stakeholders that you need to consult as a key part of the policy development process and develop a stakeholder consultation plan (Use appendix 3 format).
4. Identify the areas of workplace operation and resource use for sustainable approach. Identify at least five areas to focus sustainability on.
5. Make your recommendations for policy options based on likely effectiveness, timeframes and cost of implementation.
6. Develop policy that reflects the organisation’s commitment to sustainability as an integral part of business planning and as a business opportunity.
7. Develop appropriate methods of implementation including, outcomes expected and performance indicators for implementation of sustainability policy and procedure.
8. Develop strategies to implement for continuous improvement in resource efficiency of the store.
9. Establish a good recording system to track continuous improvements in sustainability approaches and assign responsibility to managers.
10. Role-play activity
After you have developed and implemented above activities and using the solutions you have developed, you are required to meet with key stakeholders (other managers of the store). organise at least two of fellow trainees as assessor agrees) and the CEO (Your Assessor) to perform the following role-play activities:
a. Review the sustainability goals of your organisation and the policy scope and its implementation including documented outcomes.
b. Provide feedback to key personnel and stakeholders about sustainability policy implementation.
c. Promote your sustainability policy to stakeholders discussing the expected outcomes.
d. Communicate procedures to help implement the workplace sustainability policy.
e. Discuss and find out the achievement of the policy outcome based on the successes and failures of implementation.
Case study Scenario
Your role
You are the Store Manager who is accountable for the performance of the whole Wollongong store. You have got five managers reporting to you. You have been assigned to design and develop sustainability practice of the store and promote it across the other stores. The CEO of Australian Hardware needs environmental sustainability policy to aim to integrate a philosophy of sustainable development into all the activities of the organization and to establish and promote sound environmental practice in all our operations. He asked you to develop workplace policy and procedure for sustainability taking the following actions:
1. Develop and communicate workplace sustainability policy
2. Implement workplace sustainability policy
3. Review workplace sustainability policy implementation
The CEO said that it is our policy to:
• Recycle as much waste material as possible
• Avoid the use of paper wherever possible. For example, sending invoices and quotes via email as PDF files.
• Recycling equipment that is no longer of use to the company. For example, giving away items such as computers and printers that we no longer use.
• Keep energy usage low. For example, making use of low energy light bulbs throughout and ensuring that computers are shut down after work.
• Reuse waste paper (from the printer) where possible, making use of the blank side for notes etc.
• Purchase products made with recycled paper. For example, paper towels, printer paper
• Purchase products with a lower environmental impact. For example, environmentally safe soaps and detergents.
• Use low impact transport for travel to and from work and travel for business. For example, we use public transport to attend meetings and offer a Cycle Scheme to encourage staff to cycle to work or to carpool.
• Avoid unnecessary travel by making use of instant messaging, video and audio conferencing, telephone and email.
So, get together with your employees today and write up your own Sustainability Policy. Make it viewable in your work area and find new ways to decrease your store’s carbon footprint. It’s good for the environment and good for business.
—End of Scenario—
Appendix 1- Simulated Workplace Australian Hardware
Australian Hardware was founded by Percy Greenwright in 1921 and was known as Percy’s Home Goods until 1952. In 1982, Australian Hardware became a public company and was floated on the Australian Stock Exchange.
The Greenwright family has retained a controlling interest in the company since its founding. At present, Percy Greenwright’s great grandson, Holden Greenwright, is chair of the board of directors and CEO.
Australian Hardware owns and operates 138 stores throughout Australia, with plans to continue expanding at the rate of 2–3 stores per year.
Products and service offerings
Australian Hardware supplies products in the following categories to general and trade customers:
? timber, hardware, tools, paint, housewares, outdoor and garden.
Business locations
Australian Hardware stores are located around Australia in the major cities and in the larger regional centers. In areas experiencing growth in population and significant growth in residential building, the demand for products sold by Australian Hardware is considered likely to grow.
Appendix 2
Australian Hardware Sustainability Policy
Purpose
The purpose of this policy is to explain Australian Hardware’s approach to sustainability. Australian Hardware takes its commitment to the sustainable and socially responsible use of resources seriously.
Scope
The scope of this policy covers all employees and contractors of Australian Hardware in ensuring that sustainable practices are adopted and maintained at the Wollongong Store.
Responsibility
Responsibility for the implementation of this policy rests with employees and management of Australian Hardware.
The partners and business owners are responsible for:
• following and improving the implementation of the sustainability plan and sustainability principles
• the effective implementation and regular review of sustainability procedures, including yearly environmental audit
• consultation with employees regarding sustainability issues and changes to legislation and/or working practices which may affect the workplace
• providing and maintaining a sustainable system of working practices
• providing support, training, and supervision to employees to ensure sustainable practices are carried out, including relevant training where appropriate
• the provision of adequate resources for employees to meet the sustainability commitment.
Individual employees are responsible for:
• following all sustainability policies and procedures
• ensuring that they report all potential and actual risks to partners or managers/supervisors; risk management must consider triple bottom line related risk
• following the sustainability principles and alerting management to breaches of the principles or opportunities to improve performance
• encouraging others to follow sustainable working practices in the workplace
• Where relevant, purchasing from suppliers in accordance with sustainability principles
• Where relevant, auditing suppliers with respect to sustainability.
Relevant legislation and standards
• Environment Protection and Biodiversity Conservation Act 1999 (the EPBC Act)
• National Environment Protection Council Act 1995 (NSW)
• AS/NZS ISO 14001:2004 Environmental management systems – Requirements with guidance for use.
Updated/ authorised
09/2016 – Lynn Lee (Finance Manager Wollongong)
Sustainability principles
Australian Hardware adheres to the following six sustainability principles:
1. Acting now to reduce environmental risk
Consider the risk to the environment as part of risk management at Australian Hardware. Act immediately to reduce environmental risk as you would with any other risk such as health and safety or financial risk.
2. Inter-generational fairness
Consider whether the actions of Australian Hardware deplete or use up resources that could be used by later generations. Is your business or workplace activity fair to people who will live tomorrow as well as those who live today?
Ensure the next generation is fairly treated by Australian Hardware!
3. Sustainable use of natural resources
Consider whether Australian Hardware uses natural resources at the rate they are naturally replenished. If not, how will Australian Hardware compensate for unsustainable use?
Compare like businesses to Australian Hardware.
Does Australian Hardware use resources more sustainably than all other comparable businesses!
4. Maintenance of biological diversity
Consider how Australian Hardware contributes to or diminishes the variety of life on the planet. Biological diversity is important for maintaining ecosystems that contribute to the overall health of the planet.
What ecosystems are disturbed by the location of the hardware store and associated car park? How can this be prevented/offset?
What ecosystems are disturbed by production and distribution of purchased products? How can this be prevented/offset?
5. Enhanced economic and social well-being
Consider how Australian Hardware attributes value or cost to business activity. Is wastage considered (and calculated) as a cost to the environment (which has to be paid by someone), or only as a cost in relation to the narrower financial interests of the business (only the cost of disposal)?
Consider how Australian Hardware’s use of resources contributes to social wellbeing. Are people in your community better-off or happier as a result of Australian Hardware business activities?
Ensure the community is better off because of Australian Hardware!
6. Strengthened community
Consider how Australian Hardware’s use of resources contributes to community. Are people in your community more connected with their community as a result of Australian Hardware’s business activities?
Ensure the community is stronger and more cohesive because of Australian Hardware!
7. Waste management
The waste hierarchy is an effective approach to waste management which should be applied by all employees of Australian Hardware with direct or indirect responsibility for waste management. The diagram below demonstrates the stages.
8. Yearly environmental audit
An environmental audit should be performed yearly by each line manager at Wollongong
Australian Hardware. General operations and administration staff should use the Sustainable Office Checklist provided by the NSW Department of Environment Climate Change and Water:
Appendix 3 – Tables
Stakeholder Consultation Format
Stakeholder Internal/ external Role in process Sustainability issues/concerns

Assessment Task 3
Written Task
SUBMISSION DETAILS
STUDENT NAME
STUDENT ID BATCH NO.
DATE OF
SUBMISSION PLACE OF
ASSESSMENT
Assessment description
This assessment requires the candidate to complete a written task of 4 questions with answers related to workplace policy and procedures for sustainability.
Assessment Instructions
1. Read through the questions very carefully.
2. When instructed to do so, answer the attached test paper.
3. You are not allowed to refer to any sources of information during this test.
4. Address the questions and their terminologies in your answer solutions.
5. This test is to be completed without access to any other electronic gadgets, documents or learning materials.
6. You are allowed a maximum of 120 minutes to complete the test.
7. The test answers should be completed using clear English.
8. The assessment task is due on the time and date specified by your assessor.
9. Any variations to this arrangement must be approved in writing by your assessor.
10. See specifications below for details.
Specifications to submit (details of items for submission)
You must provide written answers to all the questions using a pen or word-processed document as instructed by your assessor.
Performance objective
To test your knowledge required to develop workplace policy and procedures for sustainability in a workplace.
Required resources
1. Assessment task, assessment instructions and case study.
2. Computer with Internet access and word-process software (MS Word/MS Excel/or relevant Mac software etc.).
3. Simulated workplace policies and procedures.
4. Workspace, table, chair and stationery.
Your assessor will be looking for:
Your demonstrated knowledge required to complete the tasks outlined below:
To complete the unit requirements safely and effectively, the individual must:
1. outline the environmental or sustainability legislation, regulations and codes of practice applicable to the organisation identify internal and external sources of information and explain how they can be used to plan and develop the organisation’s sustainability policy
2. explain policy development processes and practices
3. outline organisational systems and procedures that relate to sustainability
4. outline typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.
QUESTIONS
Write answer solutions to the following 4 questions using the space provided
Question 1
Managers should be able to outline the environmental or sustainability legislation, regulations and codes of practice applicable to the organization for which they work. This will be dependent on the type of organization and the industry sector.
From what internal and external sources might information be gathered and why is it necessary for managers to be informed about sustainability legislation, regulations and codes of practice? 300 words.
Question 2
Explain what a sustainability policy is and how policies, processes and practices are developed. What might be covered by or included in an organization’s environmental policies and procedures. 300 words
Question 3
You will need to understand the organization systems and practices that relate to a support sustainability in the organization for which you work. What does this mean and why is it necessary? 200 words.
Question 4
What barriers might affect the implementation of sustainability policies and procedures in an organization? List at least 12. What strategies might be used to address them? List at least 10


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