Many business activities generate data that can be thought of as random. An example described in the textbook is the servicing of cars at an oil change shop. Each car entering the shop can be considered an experiment with random outcomes. A variable of interest in this experiment could be the amount of time necessary to service the car. Service time will vary randomly with each car.
We can often capture the most relevant characteristics of a stochastic process with a simple probability distribution model. We can then analyze the model to make predictions and drive decisions. For instance, we could estimate the number of technicians the oil change shop needs to service demand on a Saturday afternoon. Discuss the following:
What is a random variable?
How would you differentiate a discrete from a continuous random variable?
A laptop manufacturing company has implemented a 2-step process to test the quality of each production batch. In the first step, a technician randomly selects 15 laptops from the batch and determines whether they meet specifications. The batch is considered acceptable provided no more than 1 laptop fails to meet specifications. Otherwise, the entire batch must be tested in the second step. Historical data shows that 95% of the laptops produced adhere to specifications. Discuss the following:
What are the 4 characteristics of a binomial experiment?
Can we use a binomial distribution to model this process?
What is the probability that the entire batch unnecessarily has to be tested if in fact 95% of its laptops conform to specifications? (Hint: Use Excel’s =BINOMDIST() function to find the probability.)
What is the probability that the batch is incorrectly accepted if only 75% of its laptops conform to specifications?
Due Day 7
Reply and or respond to at least 2 of your classmates or your faculty member, and/or address the following subjects:
Explain what we mean when we identify “cause and effect”.
How are percentages an important part of determining probability?
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How would you differentiate a discrete from a continuous random variable?
During your working career have you had the opportunity to be a part of a team/workplace that fostered continuous improvement? Tell us about a time (positive or negative) you experienced the outcome of a strategy like the “D.M.A.I.C.” process
Do you agree with maintenance operations that rely on ‘Just-In-Time’ bench stock strategies, Why or why not? (This is when parts and supplies are ‘only’ ordered when needed.)
With the understanding that BMETs do not ‘want’ to be contract managers; under what conditions do you believe outsourcing maintenance should be the preferred strategy?
Which of the “6 top strategies” Mr. Christiansen describes do you think is the MOST important for BMET maintenance activities; as well as the strategy you think is the LEAST important and why?
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Premium papers. We provide the highest quality papers in the writing industry. Our company only employs specialized professional writers who take pride in satisfying the needs of our huge client base by offering them premium writing services During your working career have you had the opportunity to be a part of a team/workplace that fostered continuous improvement?
1. Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation.
2. Develop analytical skills of identifying pitfalls, or quality concerns through assimilated and strategic planning.
•Instructions to search the article (Case study):
Via your student services page, log in to the Saudi Digital Library. After your login with your student ID, search for the following article:
CASE STUDY. Solutions in practice by Chasatie Whitley, Casey Fleckenstein, Lorraine Smith, Hershel Kessler and Casey Bedgood
ISSN: 1542894X
The article discusses the application of DMAIC in Monroe County Hospital – Forsyth, Georgia, to improve specified service aspects, and provide high quality health services to the citizens of Monroe.
Read the article ( case study ) , and answer the following questions:
1. In your own words, describe the main stages performed to improve the Monroe County hospital (emergency department – wait time) to enhance the overall performance. ( 150 – 200 words ) ( 3.5 marks )
2. Based on the project objectives, discusses the significance of linking the operational improvements with the business`s long term strategies. ( 100 – 150 words ) ( 3.5 marks )
3. To which do you agree with the author indication that “Leaders must measure, track and know their organization’s numbers”. Explain. ( 150- 200 words ) ( 3 marks )
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Assessment Task 1 Facilitate continuous improvement BSBSTR502 Student Declaration To be filled out and submitted with assessment responses ? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ? I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ? I have correctly referenced all resources and reference texts throughout these assessment tasks. ? I have read and understood the assessment requirements for this unit ? I understand the rights to re-assessment ? I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ——OFFICE USE ONLY—– For Trainer and Assessor to complete: ? Student requested reasonable adjustment for the assessment Question Marking Sheet – Assessor to complete. Did the student satisfactorily address each question as instructed: Completed satisfactorily S NYS DNS Comments Question 1 Question 2 Question 3 Question 4 Task Outcome: Satisfactory ? Not Yet Satisfactory ? Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration 2 Task 1 – Knowledge Questionnaire 5 Question 1 6 Question 2 6 Question 3 7 Question 4 7 Task 1 – Knowledge Questionnaire Task summary and instructions What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: • systems and processes facilitating continuous improvement • common decision-making processes • organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems • business systems and requirements, including: o knowledge management o quality o sustainability o performance management. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed. What do I need to do to complete this task satisfactorily? • submit your answers to the questions within the set timeframe, • answer all questions as instructed, • answer all questions using your own words and reference any sources appropriately, • all questions must be answered satisfactorily. It is advisable to: • review the questions carefully, • answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), • further research the topics addressed in each question. Specifications You must submit to GOALS the • assessment coversheet, • answers to all questions, • references. Resources and equipment • computer with Internet access, • access to Microsoft Office suites or similar software, • learning material. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task. Answer all the questions below: Question 1 Outline three (3) systems and processes facilitating continuous improvement. (150-200 words in total) Systems and processes facilitating continuous improvement Outline Question 2 Outline a process of choice for decision-making. (50-100 words) Question 3 List four (4) organisational policies and procedures that relate to digital systems, decision-making processes and continuous improvement systems. Choose three (3) from your list and outline them: importance, general structure, summary of content. (50-100 words/policy and procedure) List of organisational policies and procedures Policy and Procedures Outline Question 4 Explain how continuous improvement systems and processes relate to other business systems and requirements. Consider knowledge management, quality, performance management and sustainability. Relation to Explanation (40-80 words/business system and requirements) Knowledge management Quality Performance management Sustainability Assessment Task 2 Facilitate continuous improvement BSBSTR502 Student Declaration To be filled out and submitted with assessment responses ? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ? I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ? I have correctly referenced all resources and reference texts throughout these assessment tasks. ? I have read and understood the assessment requirements for this unit ? I understand the rights to re-assessment ? I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ——OFFICE USE ONLY—– For Trainer and Assessor to complete: ? Student requested reasonable adjustment for the assessment Marking Sheet Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactorily completed and submitted the following: • PowerPoint presentation in Task 2.1 • Observation checklist in Task 2.1 • Summary of the outcome of the session in Task 2.1.1 • Plan-Do-Check-Act approach for one of the initiatives in Task 2.1.2 • Updated CI register in Task 2.1.3 • Email to Project Sponsor in Task 2.1.4 • Strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate. In Task 2.2A • A system to ensure that the organisation’s continuous improvement processes are communicated to stakeholders. In Task 2.2B • A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems. In Task 2.2C • Strategies to ensure that systems and processes are used to monitor operational progress and identify ways to improve planning and operations. In Task 2.2D • A process to ensure that project team members are informed of outcomes of continuous improvement efforts. In Task 2.2E • Social media post in Task 2.3A • Record of feedback from consultation with the Project Sponsor in Task 2.3B ? ? ? The student attended the consultation meeting with the Project Sponsor in week 4: • Consulted on CI strategies, systems and processes • Gathered relevant feedback and inputs • Engaged actively in the consultation • Adjusted strategy, systems and processes as per the outcome of the consultation • Applied a collaborative approach • Answered questions promptly • Listened actively • Presented information clearly Feedback provided in comments. ? ? ? Demonstrated ability to: • Identify current systems and processes that facilitate continuous improvement • Identify and define improvement needs and opportunities for the organisation • Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders • Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities • Establish processes that confirm team members are informed about continuous improvement outcomes • Confirm relevant systems and processes meet organisation sustainability requirements • Confirm team progress, insights and experiences are captured and accessible using knowledge management systems • Coach individuals and teams to implement and support continuous improvement systems and processes • Identify and evaluate ways in which planning and operations could be improved • Make recommendations and communicate strategies to relevant stakeholders • Seek feedback from relevant stakeholders on systems and processes This is evidenced by: • PowerPoint presentation in Task 2.1 • Observation checklist in Task 2.1 • Summary of the outcome of the session in Task 2.1.1 • Plan-Do-Check-Act approach for one of the initiatives in Task 2.1.2 • Updated CI register in Task 2.1.3 • Email to Project Sponsor in Task 2.1.4 ? ? ? Demonstrated ability to: • Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders • Develop strategies for continuous improvement and encourage team members to participate in decision-making processes • Develop knowledge management systems to capture team progress, insights and experiences from business activities • Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities • Establish processes that confirm team members are informed about continuous improvement outcomes • Confirm team progress, insights and experiences are captured and accessible using knowledge management systems This is evidenced by: • Strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate. In Task 2.2A • A system to ensure that the organisation’s continuous improvement processes are communicated to stakeholders. In Task 2.2B • A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems. In Task 2.2C • Strategies to ensure that systems and processes are used to monitor operational progress and identify ways to improve planning and operations. In Task 2.2D • A process to ensure that project team members are informed of outcomes of continuous improvement efforts. In Task 2.2E ? ? ? Demonstrated ability to: • Establish processes that confirm team members are informed about continuous improvement outcomes • Make recommendations and communicate strategies to relevant stakeholders • Evaluate outcomes and identify opportunities for improvement • Seek feedback from relevant stakeholders on systems and processes • Identify other areas for improvement and document feedback for future planning This is evidenced by: • Social media post in Task 2.3A • Record of feedback from consultation with the Project Sponsor in Task 2.3B • Participation in the consultation and feedback session with the project sponsor (refer to Marking Sheet) ? ? ? When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. ? ? ? Task Outcome: Satisfactory ? Not Yet Satisfactory ? Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration 2 Task 2 – Establish continuous improvement systems and processes 9 Task 2.1 Ci initiatives and practices 15 Task 2.2 CI strategies, processes and systems 18 Task 2.3 Communication 19 Appendix 1 – CI Policy 20 Task 2 – Establish continuous improvement systems and processes Task summary and instructions What is this assessment task about? Refer to and read the documents saved in a separate folder: • MMI company profile and project task • Policies and Procedures You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives). • The Board of Directors (BoD) has allocated 3 million dollars to the project. • Project duration: 1 year. • You can employ four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed) The project includes: • Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light) Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities • Rent the premise • Obtain necessary permits • Source architect and building company • Source and buy furniture and equipment • Liaise with the architect and building company The project steering committee is composed of: • Mr Eli Brown – Non-executive Director • Mr Leonard Black – CFO • Academic Manager (Jacob Graham) The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor. You will have to: • Determine the project requirements • Work in collaboration with pertinent stakeholders • Scope the project • Cost and resource the project • Develop the project plan • Execute the project • Finalise the project Each unit covered in your Diploma of Project Management will address a part of the project: • Scope • Time • Quality • Cost • Human Resources • Information system and communication • Risk • Project Integration • Communicate with influence • Facilitate continuous improvement in project work • Develop project workplace policy and procedures for sustainability • Lead and manage project team effectiveness BSBSTR502 addresses continuous improvement in project work. Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions. Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS). You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one. Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet. Form or join a project team (3-4 students in the team). Document the name of the students in the table below: Student Name Student Name Student Name Student Name You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to continuous improvement. Although you will lead and collaborate with the project team in some of the tasks as instructed, your assessment”s work must be individual, and it will be marked as such. This task comprises of the following assessment methods: o Product-based ? o Direct observation of Role-Play ? o Case Study ? o Other (specify) ? It has been designed to evaluate your ability to/competency in: • Identify current systems and processes that facilitate continuous improvement • Identify and define improvement needs and opportunities for the organisation • Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders • Develop strategies for continuous improvement and encourage team members to participate in decision-making processes • Develop knowledge management systems to capture team progress, insights and experiences from business activities • Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities • Establish processes that confirm team members are informed about continuous improvement outcomes • Confirm relevant systems and processes meet organisation sustainability requirements • Confirm team progress, insights and experiences are captured and accessible using knowledge management systems • Coach individuals and teams to implement and support continuous improvement systems and processes • Identify and evaluate ways in which planning and operations could be improved • Make recommendations and communicate strategies to relevant stakeholders • Evaluate outcomes and identify opportunities for improvement • Seek feedback from relevant stakeholders on systems and processes • Identify other areas for improvement and document feedback for future planning Your assessor will be looking for demonstrated evidence of your competency in the above. You are required to address the following: • Task 2.1 CI initiatives and practices o Meet with the team, deliver a training session, brainstorm ideas for the CI initiatives and conduct a planning session with the team • Task 2.2 CI strategies, processes and systems o Develop CI strategies, processes and systems • Task 2.3 Communication o Announce one CI initiative to all MMI staff o Consultation with the Project Sponsor Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. What do I need to do to complete this task satisfactorily? • submit the completed assessment tasks, according to instructions, • complete the tasks with sufficient detail and present them in a professional manner, • use your own words and reference sources appropriately, • meet the word count where required, • use the scenario provided, • use the templates provided where required, • for your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria, • if part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: • Training, coaching and brainstorming session with the project team in week 3 (Role-Play) • Consultation and feedback session with the project sponsor in week 4 (Role-Play) You must submit to GOALS • PowerPoint presentation • Observation checklist • Summary of the outcome of the session • Plan-Do-Check-Act approach for one of the initiatives • Updated CI register • Email to Project Sponsor • Strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate. • A system to ensure that the organisation”s continuous improvement processes are communicated to stakeholders. • A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems. • Strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved. • A process to ensure that project team members are informed of outcomes of continuous improvement efforts. • Social media post • Record of feedback from consultation with the Project Sponsor Resources and equipment • Computer with Internet access • Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: As a Project Manager, you have decided to improve sustainable workplace practices and would like to introduce the following initiatives in project work: • Encourage sustainable eating habits by minimising the use of disposable containers • Go paperless • Manage food waste at work using brown bin solutions • Implement energy savings policies • Encourage the use of sustainable transportation to work To do so, you will: • Apply continuous improvement (CI) processes and systems • Encourage team members to participate in the decision-making process and commit to the improvements • Coach and mentor team members on CI • Ensure that insights and experience from the sustainability activities are captured and shared • Develop strategies, systems and processes to implement and sustain a continuous improvement culture Task 2.1 Ci initiatives and practices Meet with the project team and use part of the meeting to deliver a coaching and mentoring session to ensure that the team understands what CI is and its value for a business. This will ensure that team members will implement and support the CI initiatives and participate in the decision-making process. • Review the learning material and undertake independent research. Prepare a training session for the team to cover: o Definition of continuous improvement o The benefits of implementing continuous improvement systems and processes in the workplace o Continuous improvement models that may be suitable for project work, such as the Plan Do Check Act, DMAIC or TQM approach to continuous improvement. Select two models for the training session. o Current CI policy at MMI and proposed improvements • Prepare to conduct a brainstorming activity on what actions could be taken to: o Encourage sustainable eating habits by minimising the use of disposable containers o Go paperless o Manage food waste at work using brown bin solutions o Implement energy savings policies o Encourage the use of sustainable transportation to work • Prepare to facilitate a collaborative planning session to plan the implementation of the brainstormed activities using a Plan Do Check Act approach. • Prepare to obtain commitment to the CI initiatives from the team and agree on responsibilities. Schedule a time with the trainer and assessor in week 3 of class and conduct the meeting with the project team. All team members will have to take turns to present, facilitate and train as Project Managers (instructions provided below). The trainer and assessor will evaluate your performance during the training session. If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to perform the Role-Play. Duration: 60-90 minutes Before the training session • Prepare a PP presentation to cover all the required points. Submit the PP with your assessment. • Review the current CI policy and identify improvements • Prepare the coaching session • Prepare to facilitate the brainstorming and planning session During the training session • Present: o Definition of continuous improvement o The benefits of implementing continuous improvement systems and processes in the workplace o Continuous improvement models that may be suitable for project work, such as the Plan Do Check Act, DMAIC or TQM approach to continuous improvement. Select two models for the training session. o Current CI policy at MMI and proposed improvements. Ask the team for feedback and inputs. Note: each student must present to the rest of the project team as the Project Manager. • Lead a brainstorming session on what actions could be taken to implement the following CI initiatives: o Encourage sustainable eating habits by minimising the use of disposable containers o Go paperless o Implement energy savings policies o Encourage the use of sustainable transportation to work Note: each student in the project team must lead one brainstorming session on one of the initiatives listed above. All initiatives must be covered, so split the topics among the group. Additionally, during the brainstorming session, evaluate how each initiative would meet sustainability requirements. • Select three key actions/initiative in collaboration with the team. • Facilitate a collaborative planning session for the implementation of the CI initiatives using a Plan-Do-Check-Act approach. Note: all team members must demonstrate the ability to facilitate a planning session, take the lead in turns. Obtain commitment to the CI initiatives from the team and agree on responsibilities. After the training session 1. Summarise the outcome of the session in the table below. CI initiative Key actions (Three/initiative) How organisational sustainability requirements are met Encourage sustainable eating habits by minimising the use of disposable containers Go paperless Implement energy savings policies Encourage the use of sustainable transportation to work 2. Document the Plan-Do-Check-Act approach for one of the CI initiatives (your choice of initiative). CI Initiative: Add Plan Recognise the opportunity and plan a change Do Test the change. Check Review the test, analyse the results, and identify what you”ve learned. Act Take action based on what you learned in the study step. 3. Update the Project CI register adding the improvements that were discussed during the training session: • CI initiatives to improve sustainability practices • Improvements to the CI Policy Date Suggested Improvement CI Category Actions Timeline Responsibility Completed Y/N CI Categories: Industry Engagement Feedback; Audit Feedback; Complaint Feedback; Staff Feedback 4. Write an email to the Project Sponsor. The email must address the following: • Inform the Project Sponsor about the CI initiatives to improve sustainability practices in the project team. Suggest testing the practices in the project environment and then implement them across the organisation. • Inform the Project Sponsor of the proposed improvements to the existing CI policy. • Explain how change and improvement processes meet sustainability requirements. • Attach the CI Register to the email. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. (100-150 words) Template 1 -Email Email to Project Sponsor To: Cc: Bcc: Subject: Date email is sent: Attachments: Task 2.2 CI strategies, processes and systems Develop CI strategies, processes and systems: A. Strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate. Two strategies, 50-100 words. B. A system to ensure that the organisation”s continuous improvement processes are communicated to stakeholders. Describe the communication channel, technology used and process. Include who the information needs to be communicated to and when. (50-100 words) C. A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems. Step by step process. Indicate who is responsible for each step. D. Strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved. Three strategies (30-50 words each), consider using project monitoring and controlling system. E. A process to ensure that project team members are informed of outcomes of continuous improvement efforts. Step by step process. Indicate who is responsible for each step. Document your work below: A B C D E Task 2.3 Communication A. Social media post Prepare a social media post to announce one of the CI initiatives from the project team to improve sustainability practices in the workplace to all MMI staff. Note: the post could be as simple as a text with a picture. Record the post in the space provided below: B. Consultation Schedule a brief consultation session (5-10 minutes) time with the trainer and assessor ( playing the role of the Project Sponsor in the simulated work environment) in week 4 of class, and discuss the CI strategies, processes and systems developed in Task 2.2. Record the feedback from the Project Sponsor in the space provided below: Apply the feedback received to the CI strategies, processes and systems developed in Task 2.2 before submitting the assessment. The trainer and assessor will check that the feedback was applied when marking the assessment. The trainer and assessor will evaluate your performance during the consultation session and provide feedback on the marking sheet. If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to attend the consultation session. Appendix 1 – CI Policy Continuous Improvement Purpose This policy provides details of XYZ Pty Ltd (XYZ) approach to continuous improvement. The purpose of the policy is to provide principles to guide the continuous improvement practices of XYZ staff to: • encourage continuous improvement in the workplace • ensure that all XYZ activities, processes and systems support our focus on quality This policy applies to all XYZ staff. Policy and Procedures Continuous improvement (CI) is at the core of the management strategy of XYZ, and it is recognised as a competitive factor in the marketplace. CI covers all aspects of the operation of XYZ driving organisational excellence to improve value delivery to all XYZ stakeholders, including both clients and employees. By implementing a culture of continuous improvement, the company will: • focus on understanding and satisfying the clients; • regularly review approaches and methods with improvement cycles and conclusions implemented; • benchmark and regularly measure the performance of key processes; • manage business using facts rather than opinion; • maintain a culture of clear, open communication; • work to reduce cycle-time in all aspects of the business; • promote active teamwork as a normal way of achieving outcomes; • recognise and promote improvement efforts; • develop a culture where continuous improvement involves everyone, and the process of change becomes routine; and • develops and values key partnerships with employees, clients and other stakeholders. Several processes are used by XYZ to implement and maintain a system of continuous improvement: 1) Every area Manager is responsible for conducting a performance audit once/year and to present its findings to the CEO 2) Client and employees surveys are conducted regularly, and the results of the surveys are presented to the CEO to be discussed in the monthly management meeting 3) Complaints are an opportunity for constructive feedback to improve performance standards 4) The Marketing department is responsible for conducting external business environment analysis to monitor trends, technology and standards relevant to the industry 5) Attendance to conferences and networking events is encouraged to gather ideas for improvement 6) Professional development of staff on quality management practices is part of the management development plans 7) Quality Circle groups work cross-functionally in the organisation (with meetings scheduled each month) The HR Manager is responsible for coordinating the CI program and its initiatives. Assessment Task 3 Facilitate continuous improvement BSBSTR502 Student Declaration To be filled out and submitted with assessment responses ? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ? I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ? I have correctly referenced all resources and reference texts throughout these assessment tasks. ? I have read and understood the assessment requirements for this unit ? I understand the rights to re-assessment ? I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ——OFFICE USE ONLY—– For Trainer and Assessor to complete: ? Student requested reasonable adjustment for the assessment Marking Sheet Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactorily completed and submitted the following: • Meeting minutes in Task 3.1A • Updated CI Register in Task 3.1B • Email to Project Sponsor in Task 3.1C ? ? ? Demonstrated ability to: • Identify and define improvement needs and opportunities for the organisation • Identify and evaluate ways in which planning and operations could be improved • Make recommendations and communicate strategies to relevant stakeholders • Identify other areas for improvement and document feedback for future planning This is evidenced by: • Meeting minutes in Task 3.1A • Updated CI Register in Task 3.1B • Email to Project Sponsor in Task 3.1C • Active participation in the meeting with the team (refer to Marking Sheet) ? ? ? Demonstrated ability to: • Evaluate outcomes and identify opportunities for improvement This is evidenced by: • Meeting minutes in Task 3.1A • Updated CI Register in Task 3.1B ? ? ? Demonstrated ability to: • Seek feedback from relevant stakeholders on systems and processes This is evidenced by: • Meeting minutes in Task 3.1A • Active participation in the meeting with the team (refer to Marking Sheet) ? ? ? The student conducted the meeting with the team in week 5: • Facilitated discussion on the progress reports about the implementation of the CI initiatives • Encouraged team members to reflect on the reports and problem-solve • Encourage team members to participate in determining areas for further improvement and make decisions • Used communication techniques effectively • Lead by example • Collaborated effectively with the team Feedback in comments. ? ? ? When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. ? ? ? Task Outcome: Satisfactory ? Not Yet Satisfactory ? Student Name: Assessor Name: Assessor Signature: Date: Table of Content Task 3 – Manage opportunities for further improvement 6 Task 3.1 Manage opportunities for further improvement 8 Task 3 – Manage opportunities for further improvement Task summary and instructions What is this assessment task about? This task builds on Task 2. Work with the same team established for Task 2. You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a project manager relevant to continuous improvement management. Although you will lead and collaborate with the project team, the work on your assessment must be individual, and it will be marked as such. This task comprises of the following assessment methods: o Product-based ? o Direct observation of Role-Play ? o Case Study ? o Other (specify) ? It has been designed to evaluate your ability to/competency in: • Identify and define improvement needs and opportunities for the organisation • Identify and evaluate ways in which planning and operations could be improved • Make recommendations and communicate strategies to relevant stakeholders • Evaluate outcomes and identify opportunities for improvement • Seek feedback from relevant stakeholders on systems and processes • Identify other areas for improvement and document feedback for future planning You are required to address the following: • Task 3.1 Manage opportunities for further improvements o Address reports on progress of the implementation of the CI initiatives Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. What do I need to do to complete this task satisfactorily? • submit the completed assessment tasks, according to instructions, • complete the tasks with sufficient detail and present them in a professional manner, • use your own words and reference sources appropriately, • meet the word count where required, • use the scenario provided, • use the templates provided where required, • for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, • if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: • Meeting with the team in week 5 You must submit to GOALS • Meeting minutes • Updated CI Register • Email to Project Sponsor Resources and equipment • Computer with Internet access • Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: Task 3.1 Manage opportunities for further improvement The project team has now implemented CI initiatives planned for in Task 2 to improve sustainable work practices. Consider the following data and information: 1 Overall satisfaction with the implementation: • 50% Totally satisfied • 50% Somewhat satisfied 2 You have received the following feedback: • The Project Sponsor wants all reports printed out; this is against the paperless initiative • It would be a good idea to provide project team members with Ipads to facilitate paperless work • Some team members still use disposable coffee cups when buying take away coffees • All team members bring food from home using reusable containers • Food is often left in the fridge for days, and it is always the same team member who has to empty the food containers and wash them • When the order for LED lights bulbs was placed, it was denied by the CFO. He thinks that they are expensive. • The advice to put computers in hibernation mode if taking a break or go to a meeting was successful; however, sometimes team members still forget. • It would be a good idea to introduce the use of brown bins to recycle food waste. • The CI register is not regularly updated. 3 The Project Sponsor is impressed with the implementation of the CI initiatives and would like to extend the improvements across the business. However, the Board of Directors does not quite understand sustainability, and they may think that improving sustainable work practices may come at a price. A. Review Feedback Meet with the project team in week 5 of class and review the feedback received on the implementation of the continuous improvement initiatives. In collaboration with the team: • Determine how to address the feedback (all feedback must be addressed: how to improve the implementation of the CI initiatives based on feedback). • Determine how the planning and operations of CI initiatives could be improved. • Identify areas for further improvement. For example, work arrangements to improve work-life balance, engagement with the community to support non-for-profit work, reduce water consumption, consider how to improve the supply chain to work with sustainable suppliers, change the procurement policy to only buy energy-efficient products etc.… • Identify key actions and assign responsibility for the implementation. Duration: 30-45 minutes. The trainer and assessor will validate your participation in the meeting and provide feedback on the Marking Sheet. If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to review the feedback and identify areas for further improvements. Complete the meeting minutes (Template 1). Template 1 -Meeting Minutes Date Location Participants Review of feedback 100-150 words Improvement of CI planning and operations Opportunities for further improvement (2-3 opportunities, 50-100 words) Action Items (10-12) B. CI register Update the CI register adding the opportunities for further improvements. Date Suggested Improvement CI Category Actions Timeline Responsibility Completed Y/N C. Email to Project Sponsor Write an email (Template 2) to the Project Sponsor addressing the following: • Summarise the outcome of the meeting with the project team (Ref: a review of feedback) • Suggest opportunities for further improvements (as discussed with the team) • Suggest 2-3 talking points to positively influence the Board of Directors to implement the CI initiatives to improve sustainability in the workplace across the business (100-150 points) The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Template 2 -Email Email to Project Sponsor To: Cc: Bcc: Subject: Date email is sent: Attachments:
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Assessment Task 1 Facilitate continuous improvement BSBSTR502 Student Declaration To be filled out and submitted with assessment responses ? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ? I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ? I have correctly referenced all resources and reference texts throughout these assessment tasks. ? I have read and understood the assessment requirements for this unit ? I understand the rights to re-assessment ? I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ——OFFICE USE ONLY—– For Trainer and Assessor to complete: ? Student requested reasonable adjustment for the assessment Question Marking Sheet – Assessor to complete. Did the student satisfactorily address each question as instructed: Completed satisfactorily S NYS DNS Comments Question 1 Question 2 Question 3 Question 4 Task Outcome: Satisfactory ? Not Yet Satisfactory ? Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration 2 Task 1 – Knowledge Questionnaire 5 Question 1 6 Question 2 6 Question 3 7 Question 4 7
Task 1 – Knowledge Questionnaire Task summary and instructions What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: • systems and processes facilitating continuous improvement • common decision-making processes • organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems • business systems and requirements, including: o knowledge management o quality o sustainability o performance management. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed. What do I need to do to complete this task satisfactorily? • submit your answers to the questions within the set timeframe, • answer all questions as instructed, • answer all questions using your own words and reference any sources appropriately, • all questions must be answered satisfactorily. It is advisable to: • review the questions carefully, • answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), • further research the topics addressed in each question. Specifications You must submit to GOALS the • assessment coversheet, • answers to all questions, • references. Resources and equipment • computer with Internet access, • access to Microsoft Office suites or similar software, • learning material. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task. Answer all the questions below: Question 1 Outline three (3) systems and processes facilitating continuous improvement. (150-200 words in total) Systems and processes facilitating continuous improvement Outline Question 2 Outline a process of choice for decision-making. (50-100 words) Question 3 List four (4) organisational policies and procedures that relate to digital systems, decision-making processes and continuous improvement systems. Choose three (3) from your list and outline them: importance, general structure, summary of content. (50-100 words/policy and procedure) List of organisational policies and procedures Policy and Procedures Outline Question 4 Explain how continuous improvement systems and processes relate to other business systems and requirements. Consider knowledge management, quality, performance management and sustainability. Relation to Explanation (40-80 words/business system and requirements) Knowledge management Quality Performance management Sustainability Assessment Task 2 Facilitate continuous improvement BSBSTR502 Student Declaration To be filled out and submitted with assessment responses ? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ? I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ? I have correctly referenced all resources and reference texts throughout these assessment tasks. ? I have read and understood the assessment requirements for this unit ? I understand the rights to re-assessment ? I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ——OFFICE USE ONLY—– For Trainer and Assessor to complete: ? Student requested reasonable adjustment for the assessment Marking Sheet Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactorily completed and submitted the following: • PowerPoint presentation in Task 2.1 • Observation checklist in Task 2.1 • Summary of the outcome of the session in Task 2.1.1 • Plan-Do-Check-Act approach for one of the initiatives in Task 2.1.2 • Updated CI register in Task 2.1.3 • Email to Project Sponsor in Task 2.1.4 • Strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate. In Task 2.2A • A system to ensure that the organisation’s continuous improvement processes are communicated to stakeholders. In Task 2.2B • A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems. In Task 2.2C • Strategies to ensure that systems and processes are used to monitor operational progress and identify ways to improve planning and operations. In Task 2.2D • A process to ensure that project team members are informed of outcomes of continuous improvement efforts. In Task 2.2E • Social media post in Task 2.3A • Record of feedback from consultation with the Project Sponsor in Task 2.3B ? ? ? The student attended the consultation meeting with the Project Sponsor in week 4: • Consulted on CI strategies, systems and processes • Gathered relevant feedback and inputs • Engaged actively in the consultation • Adjusted strategy, systems and processes as per the outcome of the consultation • Applied a collaborative approach • Answered questions promptly • Listened actively • Presented information clearly Feedback provided in comments. ? ? ? Demonstrated ability to: • Identify current systems and processes that facilitate continuous improvement • Identify and define improvement needs and opportunities for the organisation • Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders • Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities • Establish processes that confirm team members are informed about continuous improvement outcomes • Confirm relevant systems and processes meet organisation sustainability requirements • Confirm team progress, insights and experiences are captured and accessible using knowledge management systems • Coach individuals and teams to implement and support continuous improvement systems and processes • Identify and evaluate ways in which planning and operations could be improved • Make recommendations and communicate strategies to relevant stakeholders • Seek feedback from relevant stakeholders on systems and processes This is evidenced by: • PowerPoint presentation in Task 2.1 • Observation checklist in Task 2.1 • Summary of the outcome of the session in Task 2.1.1 • Plan-Do-Check-Act approach for one of the initiatives in Task 2.1.2 • Updated CI register in Task 2.1.3 • Email to Project Sponsor in Task 2.1.4 ? ? ? Demonstrated ability to: • Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders • Develop strategies for continuous improvement and encourage team members to participate in decision-making processes • Develop knowledge management systems to capture team progress, insights and experiences from business activities • Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities • Establish processes that confirm team members are informed about continuous improvement outcomes • Confirm team progress, insights and experiences are captured and accessible using knowledge management systems This is evidenced by: • Strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate. In Task 2.2A • A system to ensure that the organisation’s continuous improvement processes are communicated to stakeholders. In Task 2.2B • A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems. In Task 2.2C • Strategies to ensure that systems and processes are used to monitor operational progress and identify ways to improve planning and operations. In Task 2.2D • A process to ensure that project team members are informed of outcomes of continuous improvement efforts. In Task 2.2E ? ? ? Demonstrated ability to: • Establish processes that confirm team members are informed about continuous improvement outcomes • Make recommendations and communicate strategies to relevant stakeholders • Evaluate outcomes and identify opportunities for improvement • Seek feedback from relevant stakeholders on systems and processes • Identify other areas for improvement and document feedback for future planning This is evidenced by: • Social media post in Task 2.3A • Record of feedback from consultation with the Project Sponsor in Task 2.3B • Participation in the consultation and feedback session with the project sponsor (refer to Marking Sheet) ? ? ? When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. ? ? ? Task Outcome: Satisfactory ? Not Yet Satisfactory ? Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration 2 Task 2 – Establish continuous improvement systems and processes 9 Task 2.1 Ci initiatives and practices 15 Task 2.2 CI strategies, processes and systems 18 Task 2.3 Communication 19 Appendix 1 – CI Policy 20
Task 2 – Establish continuous improvement systems and processes Task summary and instructions What is this assessment task about? Refer to and read the documents saved in a separate folder: • MMI company profile and project task • Policies and Procedures You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives). • The Board of Directors (BoD) has allocated 3 million dollars to the project. • Project duration: 1 year. • You can employ four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed) The project includes: • Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light) Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities • Rent the premise • Obtain necessary permits • Source architect and building company • Source and buy furniture and equipment • Liaise with the architect and building company The project steering committee is composed of: • Mr Eli Brown – Non-executive Director • Mr Leonard Black – CFO • Academic Manager (Jacob Graham) The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor. You will have to: • Determine the project requirements • Work in collaboration with pertinent stakeholders • Scope the project • Cost and resource the project • Develop the project plan • Execute the project • Finalise the project Each unit covered in your Diploma of Project Management will address a part of the project: • Scope • Time • Quality • Cost • Human Resources • Information system and communication • Risk • Project Integration • Communicate with influence • Facilitate continuous improvement in project work • Develop project workplace policy and procedures for sustainability • Lead and manage project team effectiveness BSBSTR502 addresses continuous improvement in project work. Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions. Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS). You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one. Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet. Form or join a project team (3-4 students in the team). Document the name of the students in the table below: Student Name Student Name Student Name Student Name You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to continuous improvement. Although you will lead and collaborate with the project team in some of the tasks as instructed, your assessment’s work must be individual, and it will be marked as such. This task comprises of the following assessment methods: o Product-based ? o Direct observation of Role-Play ? o Case Study ? o Other (specify) ? It has been designed to evaluate your ability to/competency in: • Identify current systems and processes that facilitate continuous improvement • Identify and define improvement needs and opportunities for the organisation • Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders • Develop strategies for continuous improvement and encourage team members to participate in decision-making processes • Develop knowledge management systems to capture team progress, insights and experiences from business activities • Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities • Establish processes that confirm team members are informed about continuous improvement outcomes • Confirm relevant systems and processes meet organisation sustainability requirements • Confirm team progress, insights and experiences are captured and accessible using knowledge management systems • Coach individuals and teams to implement and support continuous improvement systems and processes • Identify and evaluate ways in which planning and operations could be improved • Make recommendations and communicate strategies to relevant stakeholders • Evaluate outcomes and identify opportunities for improvement • Seek feedback from relevant stakeholders on systems and processes • Identify other areas for improvement and document feedback for future planning Your assessor will be looking for demonstrated evidence of your competency in the above. You are required to address the following: • Task 2.1 CI initiatives and practices o Meet with the team, deliver a training session, brainstorm ideas for the CI initiatives and conduct a planning session with the team • Task 2.2 CI strategies, processes and systems o Develop CI strategies, processes and systems • Task 2.3 Communication o Announce one CI initiative to all MMI staff o Consultation with the Project Sponsor Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. What do I need to do to complete this task satisfactorily? • submit the completed assessment tasks, according to instructions, • complete the tasks with sufficient detail and present them in a professional manner, • use your own words and reference sources appropriately, • meet the word count where required, • use the scenario provided, • use the templates provided where required, • for your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria, • if part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: • Training, coaching and brainstorming session with the project team in week 3 (Role-Play) • Consultation and feedback session with the project sponsor in week 4 (Role-Play) You must submit to GOALS • PowerPoint presentation • Observation checklist • Summary of the outcome of the session • Plan-Do-Check-Act approach for one of the initiatives • Updated CI register • Email to Project Sponsor • Strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate. • A system to ensure that the organisation’s continuous improvement processes are communicated to stakeholders. • A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems. • Strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved. • A process to ensure that project team members are informed of outcomes of continuous improvement efforts. • Social media post • Record of feedback from consultation with the Project Sponsor Resources and equipment • Computer with Internet access • Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: As a Project Manager, you have decided to improve sustainable workplace practices and would like to introduce the following initiatives in project work: • Encourage sustainable eating habits by minimising the use of disposable containers • Go paperless • Manage food waste at work using brown bin solutions • Implement energy savings policies • Encourage the use of sustainable transportation to work To do so, you will: • Apply continuous improvement (CI) processes and systems • Encourage team members to participate in the decision-making process and commit to the improvements • Coach and mentor team members on CI • Ensure that insights and experience from the sustainability activities are captured and shared • Develop strategies, systems and processes to implement and sustain a continuous improvement culture Task 2.1 Ci initiatives and practices Meet with the project team and use part of the meeting to deliver a coaching and mentoring session to ensure that the team understands what CI is and its value for a business. This will ensure that team members will implement and support the CI initiatives and participate in the decision-making process. • Review the learning material and undertake independent research. Prepare a training session for the team to cover: o Definition of continuous improvement o The benefits of implementing continuous improvement systems and processes in the workplace o Continuous improvement models that may be suitable for project work, such as the Plan Do Check Act, DMAIC or TQM approach to continuous improvement. Select two models for the training session. o Current CI policy at MMI and proposed improvements • Prepare to conduct a brainstorming activity on what actions could be taken to: o Encourage sustainable eating habits by minimising the use of disposable containers o Go paperless o Manage food waste at work using brown bin solutions o Implement energy savings policies o Encourage the use of sustainable transportation to work • Prepare to facilitate a collaborative planning session to plan the implementation of the brainstormed activities using a Plan Do Check Act approach. • Prepare to obtain commitment to the CI initiatives from the team and agree on responsibilities. Schedule a time with the trainer and assessor in week 3 of class and conduct the meeting with the project team. All team members will have to take turns to present, facilitate and train as Project Managers (instructions provided below). The trainer and assessor will evaluate your performance during the training session. If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to perform the Role-Play. Duration: 60-90 minutes Before the training session • Prepare a PP presentation to cover all the required points. Submit the PP with your assessment. • Review the current CI policy and identify improvements • Prepare the coaching session • Prepare to facilitate the brainstorming and planning session During the training session • Present: o Definition of continuous improvement o The benefits of implementing continuous improvement systems and processes in the workplace o Continuous improvement models that may be suitable for project work, such as the Plan Do Check Act, DMAIC or TQM approach to continuous improvement. Select two models for the training session. o Current CI policy at MMI and proposed improvements. Ask the team for feedback and inputs. Note: each student must present to the rest of the project team as the Project Manager. • Lead a brainstorming session on what actions could be taken to implement the following CI initiatives: o Encourage sustainable eating habits by minimising the use of disposable containers o Go paperless o Implement energy savings policies o Encourage the use of sustainable transportation to work Note: each student in the project team must lead one brainstorming session on one of the initiatives listed above. All initiatives must be covered, so split the topics among the group. Additionally, during the brainstorming session, evaluate how each initiative would meet sustainability requirements. • Select three key actions/initiative in collaboration with the team. • Facilitate a collaborative planning session for the implementation of the CI initiatives using a Plan-Do-Check-Act approach. Note: all team members must demonstrate the ability to facilitate a planning session, take the lead in turns. Obtain commitment to the CI initiatives from the team and agree on responsibilities. After the training session 1. Summarise the outcome of the session in the table below. CI initiative Key actions (Three/initiative) How organisational sustainability requirements are met Encourage sustainable eating habits by minimising the use of disposable containers Go paperless Implement energy savings policies Encourage the use of sustainable transportation to work 2. Document the Plan-Do-Check-Act approach for one of the CI initiatives (your choice of initiative). CI Initiative: Add Plan Recognise the opportunity and plan a change Do Test the change. Check Review the test, analyse the results, and identify what you’ve learned. Act Take action based on what you learned in the study step. 3. Update the Project CI register adding the improvements that were discussed during the training session: • CI initiatives to improve sustainability practices • Improvements to the CI Policy Date Suggested Improvement CI Category Actions Timeline Responsibility Completed Y/N CI Categories: Industry Engagement Feedback; Audit Feedback; Complaint Feedback; Staff Feedback 4. Write an email to the Project Sponsor. The email must address the following: • Inform the Project Sponsor about the CI initiatives to improve sustainability practices in the project team. Suggest testing the practices in the project environment and then implement them across the organisation. • Inform the Project Sponsor of the proposed improvements to the existing CI policy. • Explain how change and improvement processes meet sustainability requirements. • Attach the CI Register to the email. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. (100-150 words) Template 1 -Email Email to Project Sponsor To: Cc: Bcc: Subject: Date email is sent: Attachments: Task 2.2 CI strategies, processes and systems Develop CI strategies, processes and systems: A. Strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate. Two strategies, 50-100 words. B. A system to ensure that the organisation’s continuous improvement processes are communicated to stakeholders. Describe the communication channel, technology used and process. Include who the information needs to be communicated to and when. (50-100 words) C. A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems. Step by step process. Indicate who is responsible for each step. D. Strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved. Three strategies (30-50 words each), consider using project monitoring and controlling system. E. A process to ensure that project team members are informed of outcomes of continuous improvement efforts. Step by step process. Indicate who is responsible for each step. Document your work below: A B C D E Task 2.3 Communication A. Social media post Prepare a social media post to announce one of the CI initiatives from the project team to improve sustainability practices in the workplace to all MMI staff. Note: the post could be as simple as a text with a picture. Record the post in the space provided below: B. Consultation Schedule a brief consultation session (5-10 minutes) time with the trainer and assessor ( playing the role of the Project Sponsor in the simulated work environment) in week 4 of class, and discuss the CI strategies, processes and systems developed in Task 2.2. Record the feedback from the Project Sponsor in the space provided below: Apply the feedback received to the CI strategies, processes and systems developed in Task 2.2 before submitting the assessment. The trainer and assessor will check that the feedback was applied when marking the assessment. The trainer and assessor will evaluate your performance during the consultation session and provide feedback on the marking sheet. If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to attend the consultation session. Appendix 1 – CI Policy Continuous Improvement Purpose This policy provides details of XYZ Pty Ltd (XYZ) approach to continuous improvement. The purpose of the policy is to provide principles to guide the continuous improvement practices of XYZ staff to: • encourage continuous improvement in the workplace • ensure that all XYZ activities, processes and systems support our focus on quality This policy applies to all XYZ staff. Policy and Procedures Continuous improvement (CI) is at the core of the management strategy of XYZ, and it is recognised as a competitive factor in the marketplace. CI covers all aspects of the operation of XYZ driving organisational excellence to improve value delivery to all XYZ stakeholders, including both clients and employees. By implementing a culture of continuous improvement, the company will: • focus on understanding and satisfying the clients; • regularly review approaches and methods with improvement cycles and conclusions implemented; • benchmark and regularly measure the performance of key processes; • manage business using facts rather than opinion; • maintain a culture of clear, open communication; • work to reduce cycle-time in all aspects of the business; • promote active teamwork as a normal way of achieving outcomes; • recognise and promote improvement efforts; • develop a culture where continuous improvement involves everyone, and the process of change becomes routine; and • develops and values key partnerships with employees, clients and other stakeholders. Several processes are used by XYZ to implement and maintain a system of continuous improvement: 1) Every area Manager is responsible for conducting a performance audit once/year and to present its findings to the CEO 2) Client and employees surveys are conducted regularly, and the results of the surveys are presented to the CEO to be discussed in the monthly management meeting 3) Complaints are an opportunity for constructive feedback to improve performance standards 4) The Marketing department is responsible for conducting external business environment analysis to monitor trends, technology and standards relevant to the industry 5) Attendance to conferences and networking events is encouraged to gather ideas for improvement 6) Professional development of staff on quality management practices is part of the management development plans 7) Quality Circle groups work cross-functionally in the organisation (with meetings scheduled each month) The HR Manager is responsible for coordinating the CI program and its initiatives.
Student Declaration To be filled out and submitted with assessment responses ? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ? I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ? I have correctly referenced all resources and reference texts throughout these assessment tasks. ? I have read and understood the assessment requirements for this unit ? I understand the rights to re-assessment ? I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ——OFFICE USE ONLY—– For Trainer and Assessor to complete: ? Student requested reasonable adjustment for the assessment Marking Sheet Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactorily completed and submitted the following: • Meeting minutes in Task 3.1A • Updated CI Register in Task 3.1B • Email to Project Sponsor in Task 3.1C ? ? ? Demonstrated ability to: • Identify and define improvement needs and opportunities for the organisation • Identify and evaluate ways in which planning and operations could be improved • Make recommendations and communicate strategies to relevant stakeholders • Identify other areas for improvement and document feedback for future planning This is evidenced by: • Meeting minutes in Task 3.1A • Updated CI Register in Task 3.1B • Email to Project Sponsor in Task 3.1C • Active participation in the meeting with the team (refer to Marking Sheet) ? ? ? Demonstrated ability to: • Evaluate outcomes and identify opportunities for improvement This is evidenced by: • Meeting minutes in Task 3.1A • Updated CI Register in Task 3.1B ? ? ? Demonstrated ability to: • Seek feedback from relevant stakeholders on systems and processes This is evidenced by: • Meeting minutes in Task 3.1A • Active participation in the meeting with the team (refer to Marking Sheet) ? ? ? The student conducted the meeting with the team in week 5: • Facilitated discussion on the progress reports about the implementation of the CI initiatives • Encouraged team members to reflect on the reports and problem-solve • Encourage team members to participate in determining areas for further improvement and make decisions • Used communication techniques effectively • Lead by example • Collaborated effectively with the team Feedback in comments. ? ? ? When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. ? ? ? Task Outcome: Satisfactory ? Not Yet Satisfactory ? Student Name: Assessor Name: Assessor Signature: Date: Table of Content Task 3 – Manage opportunities for further improvement 6 Task 3.1 Manage opportunities for further improvement 8
Task 3 – Manage opportunities for further improvement Task summary and instructions What is this assessment task about? This task builds on Task 2. Work with the same team established for Task 2. You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a project manager relevant to continuous improvement management. Although you will lead and collaborate with the project team, the work on your assessment must be individual, and it will be marked as such. This task comprises of the following assessment methods: o Product-based ? o Direct observation of Role-Play ? o Case Study ? o Other (specify) ? It has been designed to evaluate your ability to/competency in: • Identify and define improvement needs and opportunities for the organisation • Identify and evaluate ways in which planning and operations could be improved • Make recommendations and communicate strategies to relevant stakeholders • Evaluate outcomes and identify opportunities for improvement • Seek feedback from relevant stakeholders on systems and processes • Identify other areas for improvement and document feedback for future planning You are required to address the following: • Task 3.1 Manage opportunities for further improvements o Address reports on progress of the implementation of the CI initiatives Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. What do I need to do to complete this task satisfactorily? • submit the completed assessment tasks, according to instructions, • complete the tasks with sufficient detail and present them in a professional manner, • use your own words and reference sources appropriately, • meet the word count where required, • use the scenario provided, • use the templates provided where required, • for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, • if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: • Meeting with the team in week 5 You must submit to GOALS • Meeting minutes • Updated CI Register • Email to Project Sponsor Resources and equipment • Computer with Internet access • Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: Task 3.1 Manage opportunities for further improvement The project team has now implemented CI initiatives planned for in Task 2 to improve sustainable work practices. Consider the following data and information: 1 Overall satisfaction with the implementation: • 50% Totally satisfied • 50% Somewhat satisfied 2 You have received the following feedback: • The Project Sponsor wants all reports printed out; this is against the paperless initiative • It would be a good idea to provide project team members with Ipads to facilitate paperless work • Some team members still use disposable coffee cups when buying take away coffees • All team members bring food from home using reusable containers • Food is often left in the fridge for days, and it is always the same team member who has to empty the food containers and wash them • When the order for LED lights bulbs was placed, it was denied by the CFO. He thinks that they are expensive. • The advice to put computers in hibernation mode if taking a break or go to a meeting was successful; however, sometimes team members still forget. • It would be a good idea to introduce the use of brown bins to recycle food waste. • The CI register is not regularly updated. 3 The Project Sponsor is impressed with the implementation of the CI initiatives and would like to extend the improvements across the business. However, the Board of Directors does not quite understand sustainability, and they may think that improving sustainable work practices may come at a price. A. Review Feedback Meet with the project team in week 5 of class and review the feedback received on the implementation of the continuous improvement initiatives. In collaboration with the team: • Determine how to address the feedback (all feedback must be addressed: how to improve the implementation of the CI initiatives based on feedback). • Determine how the planning and operations of CI initiatives could be improved. • Identify areas for further improvement. For example, work arrangements to improve work-life balance, engagement with the community to support non-for-profit work, reduce water consumption, consider how to improve the supply chain to work with sustainable suppliers, change the procurement policy to only buy energy-efficient products etc.… • Identify key actions and assign responsibility for the implementation. Duration: 30-45 minutes. The trainer and assessor will validate your participation in the meeting and provide feedback on the Marking Sheet. If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to review the feedback and identify areas for further improvements. Complete the meeting minutes (Template 1). Template 1 -Meeting Minutes Date Location Participants Review of feedback 100-150 words Improvement of CI planning and operations Opportunities for further improvement (2-3 opportunities, 50-100 words) Action Items (10-12) B. CI register Update the CI register adding the opportunities for further improvements. Date Suggested Improvement CI Category Actions Timeline Responsibility Completed Y/N
C. Email to Project Sponsor Write an email (Template 2) to the Project Sponsor addressing the following: • Summarise the outcome of the meeting with the project team (Ref: a review of feedback) • Suggest opportunities for further improvements (as discussed with the team) • Suggest 2-3 talking points to positively influence the Board of Directors to implement the CI initiatives to improve sustainability in the workplace across the business (100-150 points) The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Template 2 -Email Email to Project Sponsor To: Cc: Bcc: Subject: Date email is sent: Attachments:
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The data in STAT1.NormTemp come from an article in the Journal of Statistics Education by Dr. Allen L. Shoemaker from the Psychology Department at Calvin College. The data are based on an article in a 1992 edition of JAMA (Journal of the American Medical Association), which questions the notion that the true mean body temperature is 98.6. There are 65 males and 65 females. There is also some question about whether mean body temperatures for women are the same as for men. The variables in the data set are as follows:
ID Identification number
BodyTemp Body temperature (degrees Fahrenheit)
Gender Coded (Male, Female)
HeartRate Heart rate (beats per minute)
a. Look at the distribution of the continuous variables in the data set using PROC UNIVARIATE, including producing histograms and insets with means, standard deviations and sample size.
b. Perform a one-sample t-test to determine whether the mean of body temperatures (the variable BodyTemp in STAT1.NormTemp) is 98.6. Produce a confidence interval plot of BodyTemp with the value 98.6 used as a reference.
1) What is the value of the t statistic and the corresponding p-value?
2) Do you reject or fail to reject the null hypothesis at the 0.05 level that the average temperature
2. Using PROC TTEST for Comparing Groups
Elli Sagerman, a Masters of Education candidate in German Education at the University of North Carolina at Chapel Hill in 2000, collected data for a study. She looked at the effectiveness of a new type of foreign language teaching technique on grammar skills. She selected 30 students to receive tutoring; 15 received the new type of training during the tutorials and 15 received standard tutoring. Two students moved away from the district before completing the study. Scores on a standardized German grammar test were recorded immediately before the 12-week tutorials and then again 12 weeks later at the end of the trial. Sagerman wanted to see the effect of the new technique on grammar skills. The data are in the STAT1.GERMAN data set.
Change Change in grammar test scores
Group The assigned treatment, coded Treatment and Control
Analyze the data using PROC TTEST. Assess whether the treatment group improved more than the control group.
a. Do the two groups appear to be approximately normally distributed?
b. Do the two groups have approximately equal variances?
c. Does the new teaching technique seem to result in significantly different change scores compared with the standard technique?
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Think about your company five years from now. Envision the execution of its growth strategy, continuous improvement needs, sustainability factors, organizational culture and the skills and leadership attributes that will be essential for success.
Based on the organization today identify your 3 greatest concerns regarding its ability to achieve that future.
For each of those concerns describe 2 actions you would take if you were a member of the executive team.