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You have convinced the management team that a phone-based solution is not the most appropriate solution

You have convinced the management team that a phone-based solution is not the most appropriate solution. Your recommendation is to set up a self-service-based support environment. Take this opportunity to prepare a report for the management team describing what self-service support entails and how a Web-based solution can be implemented to meet the request. Include a discussion about the tools that are available with Web-based support and how real-time assistance differs from delayed assistance and is implemented in a Web-based solution.

Also, as a very important tool involved in any help desk environment, but arguably more important in a self-service support environment, describe what a knowledge base is and how it plays an integral part in any help desk application.

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Therefore, we are convinced that the Christian life must involve compassion and care, not only for the spiritual needs of mankind, but also for basic physical needs that stem from poverty, oppression, and injustice

Topic 4: Discussion Question 1 

Consider GCU’s Statement on the Integration of Faith and Work that states, “Therefore, we are convinced that the Christian life must involve compassion and care, not only for the spiritual needs of mankind, but also for basic physical needs that stem from poverty, oppression, and injustice,” when responding to the following discussion question:

The access to resources in schools will differ depending on the access to funds, SES, etc., for students and families. Discuss options available to students who may not have access to resources because of low SES.

Topic 4: Discussion Question 2 

Differentiation is not just for one specific population. Differentiation is meant to meet the diverse needs of all students.

Considering this information, how does differentiation benefit the needs of all students? Explain how you would differentiate for students during instruction to support individual students’ development, acquisition of knowledge, and motivation.