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VanWes t Commercial Deliveries

Individual Assignment # 3 : Instructor Choice Assignment instructions • Word Limit: 1 75 0 to 20 00 words • Should use APA format. • Use at least 5 external academic and relevant non -academic references to support your case analysis. • Academic references must be published after 2010 . • Make any assumptions that will help you improve the analysis in your essay. Case Requirements and Questions: Read the “ VanWes t Commercial Deliveries ” case below and write an essay that answers the following question: 1. Using the McKinsey (7-S change management model ), explain how can VanWes t Commercial Deliveries fix th e delivery drivers’ problem s and address the customer complains ? 2. Explain what would be the difference if the CEO approach ed th e problems described in this case as a transformational leader or transactional leader? Important note: The focus of the essay should be on managing the change not the change itself. The VanWes t Commercial Deliveries – Case Analysis Introduction VanWes t Commercial Deliveries is a local commercial delivery company using vans and trucks serving customers in the BC Lower Main land. Over the past three years, the company has experienced an incre ase in customer complaints about its delivery drivers, most relating to their appearance and behavior. Background The delivery drivers’ supervisor report ed back to senior management several problems with drivers including dress code violations, poor performance, and low morale. In general, their attitude toward their job was, at best, poor, although there were some employees who displayed enthusiasm for the job, enjoyed talking to the customers, and looked clean and professional. The CEO opinion: The CEO of VanWes t Commercial Deliveries is concerned about the increase in customer complaints about the delivery drivers regarding timeliness and their attitudes toward customers. He also realize d there has been a significant increase in accidents involving company vehicles, and expenses for repairs and maintenance have sharply increased. When asked about the delivery drivers’ problems after a staff meeting. The CEO says: “From what I can see, they’re a pretty rough bunch. Schedules are not met, and there are rumblings from customers regarding poor service. Their appearance is poor; a lot of untucked shirts, mismatched trousers, dirty uniforms, and battered work boots. Some of the drivers haven’t shaved in a few days and som e sport long, unkempt hair. But I think the problem with customer complaints and untimely deliveries go deeper than their appearance. When I think about the fact that these drivers are our primary contacts with customers on a regular basis, the situation seems very bad

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On-Time Delivery, has the proportion of on-time deliveries in 2018 significantly improved since 2014?

BUSINESS ANALYTICS 

 EXCEL WORKSHEETS AND WORD DOCUMENT

Files Link:  https://www.mediafire.com/folder/br4smc2ed77ba/Case_Study

Performance Lawn Equipment (PLE) – Read the file description in pages 31-32 and answer the following questions.Your manager, Elizabeth Burke, has received several questions from other managers regarding On-time delivery, Process costs, and employee retention. Using statistical tools and analysis, she would like you to provide her with some answers using the Performance Lawn Equipment Database File 

  1. In the worksheet, On-Time Delivery, has the proportion of on-time deliveries in 2018 significantly improved since 2014?
  2. Although engineering has collected data on alternative process costs for building transmissions in the worksheet Transmission Costs, why didn’t they reach a conclusion as to whether one of the proposed processes is better than the current process?
  3. Are there differences in employee retention due to gender, or whether the employee is from the local area in the data in the worksheet Employee Retention?

Conduct appropriate statistical analyses and hypothesis tests to answer these questions and summarize your results in a formal report to your (fictional) manager, Ms. Burke.

  • To answer the questions, you must use the statistical techniques discussed in this course.
  • There is no unique solution to this case study. The statistical techniques used should appropriately answer the questions.
  • This is not group work. The submitted work should be unique and your own. The percentage of plagiarism will be checked with Safeassign; it shouldn’t exceed 35%. You have access to that percentage after submitting your work.
  • Your report should be a word document. You must also submit the Excel file showing your own work.
  • Don’t focus on describing the techniques you used; the core of the report should be on what your numbers mean (interpretations) for the firm PLE. Keep in mind that your manager may not be a technical person and may only be interested in the insights provided in order to make a strategic decision about the company and its activities. Your detailed technical work will be shown in the Excel file in case your manager has some technical background. However, you should show the most useful results and interpret them in your report (the word document).
  • Present a professional report with an introduction summarizing what PLE is about and the aim of your task/report. The main part of the document should be on providing interpretations, insights, and recommendations for the different issues. Your conclusion should summarize your findings and recommendations.

EXAMPLE OF A CASE STUDY REPORT PROVIDED

This is an example of a case study report submitted by a former student. The topic is not the same as yours but this should give you a pretty good understanding of how to write a technically sound report. The alignment/organization doesn’t need to be exactly the same. Your work will be checked for plagiarism with SafeAssign. Make sure that the percentage given by SafeAssign doesn’t exceed 35%

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    While we may have no experience in planning deliveries, ensuring proper logistics, or scheduling in a factory setting, most of us have stood in line at the store or waited for a table at a restaurant

    Queuing

    While we may have no experience in planning deliveries, ensuring proper logistics, or scheduling in a factory setting, most of us have stood in line at the store or waited for a table at a restaurant. Most chain establishments use queuing and scheduling techniques to ensure efficient customer service. Let’s use some simulations to see how professionals use data to make decisions. 

    SLP Assignment

    Run the Waiting For a Table simulation at least six times.

    • Run the sim at SLOW speed.
    • Runs 1-3: Keep the tables and parties the same but adjust the “meal time.”
    • Runs 4-6: Add another table, keep the parties the same and adjust “meal time” to the same as runs 1-3.
    • Fill in the Table Below with the Values you used.

    Run #TablesPartiesMeal time1Set a NumberSet a NumberOne Meal Time2Same Number as AboveSame Number as AboveA Different Meal Time3Same Number as AboveSame Number as AboveA Third Meal TimeIn these Runs, the only thing that will change is Adding One Table4Add one Table to aboveSet a NumberOne Meal Time5Same Number of TablesSame Number as AboveA Different Meal Time6Same Number of TablesSame Number as AboveA Third Meal Time

    Introduction (2-3 sentences)

    • Provide an insight garnered from the simulations that will pique your readers’ interest. NOTE: Introductions and conclusions may be written after the body of the paper is completed.

    Sim Experience (1/2 page)

    • Describe what happened when you changed wait times in Runs 1-3. Compare that to Wait Times in Runs 4-6 when one table was added.

    Open M/M/1 Solver & Simulator and run the simulation at least 3 times, setting “Experiment duration” and “Maximum queue length” to 100. Use different values for Arrival and Service Rate. Click Compute Results and Run Simulation.

    Solver & Simulator (1/2 page)

    • Explain the rationale for changing values after running the first simulation.
    • Screenshot the Basic Results and Other Simulation Results for each of the three runs and place them in an appendix.

    Understanding Queuing (1 page)

    • Research best practices for queuing in operations. (research required)
    • Connect with simulation results. Assess how organizations are affected by queuing decisions. (research required)

    The Consumer (1/2 page)

    • Research consumer behavior and economic implications of simulation scenarios. (research required)

    Conclusion (2-3 sentences)

    • Wrap up the discussion of real-world implications of the simulations.

    Appendices

    Screenshot results of the simulations

    • Restaurant Wait Time Simulation final page
    • M/M/1 Solver & Simulator: Run #1
    • M/M/1 Solver & Simulator: Run #2
    • M/M/1 Solver & Simulator: Run #3

    Effective academic and research writing requires a third-person voice. This SLP will be written in the third person. Do not use any quotations. Refer to yourself in the third person as “participant,” or you can write about what the “player” will do, rather than saying “I” and “we.” Since you are engaging in research, be sure to cite and reference the sources in APA format. NOTE: Failure to use research with accompanying citations to support content will result in reduced scoring “Level 2-Developing” for Assignment-Driven Criteria, Critical Thinking, and Assignment Organization and Quality of References on the grading rubric.

    SLP Assignment Expectations

    Use the attached APA-formatted template (OPM300 SLP3) to create your submission.

    Your submission will include:

    • Trident University International’s cover page
    • The body of the paper: 2½ pages (2- to 3-sentence introduction, 2½-page body, and 2- to 3-sentence conclusion)
    • Appendices (pages vary based on size of screenshots)
    • The alphabetized reference list page in APA format

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