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DESCRIBING WATER UTILITY PERFORMANCE: THE CASE OF BROWN COUNTY

BACKGROUND

You are a newly appointed county manager of Brown County, which is large suburban jurisdiction covering 1500 square miles. Reviewing the county budget by department you notice that infrastructure costs for water utilities comprises a large percentage of the public works department’s annual budget. 

The Division of Public Works is the largest department in Brown County and the water utilities department in the Division of Public Works serves approximately 41,952 water customers.  The utilities department currently operates 482 miles of water main with six water pump stations. The department also oversees 12 water storage facilities with a combined capacity of 67 million gallons.

You decide to embark on a performance measurement exercise of water utilities to help public works set a course to monitor operating efficiency and to justify potential capital expenses. 

PERFORMANCE MEASUREMENT: WHAT ARE WE MEASURING?  

As a first step toward performance assessment, you decide to examine the operating ratio of the water utility. This measure represents the total costs for operation and maintenance of the water distribution system as provided by the accounting division of Public Works divided by the total revenues generated from water purchased by the public from the county utility department. Therefore, costs are expressed as a percent of total revenue. Hence an operating ratio of .20, or 20% (move the decimal two places to the right) indicates that operating and maintenance costs comprise 20% of operating revenue. A higher operating cost percentage indicates that operating expenses are increasing relative to revenue. Conversely, if the operating ratio is decreasing, expenses are decreasing, or revenue is increasing, or some combination of both.

WHAT IS “GOOD” PERFORMANCE?

To establish if a performance measure is “good” it needs to be compared to a standard or best practice results established by an independent professional association within specific industries. In the case of water utilities, the American Water Works Association (AWWA) establishes bench marking guidelines. AWWA, using data gathered from suburban counties throughout the U.S. similar to Brown County, established the top quartile for operating ratio at 45%. According the AWWA, this benchmark indicates financial efficiency of water operations. 

ASSESS HOW THE WATER UTILITY IS DOING 

The performance target goal for Brown County is .45 or 45%. Review the descriptive analysis of the operating ratios for FY 2019 and FY 2020.  Describe the trends and assess the utility’s performance

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reflections from the classmate post by selecting an idea from the reading, describing your thoughts and feelings about it

Reflection 1

Write your reflections from the classmate post by selecting an idea from the reading, describing your thoughts and feelings about it. (MINIMUM OF 150 WORDS)

CLASSMATE’S POST

This next chapter gives us some great insight on things that we tend to miss as leaders and even as followers. Sometimes we will miss opportunities when we aren’t seeking them. This chapter approaches being an opportunity seeker when solving problems. The most common strategy used in this type of problem solving is not having the ability to reframe the problem as an opportunity. The author mentions that we tend to do this because we don’t ask the right questions. The author gives us examples of the right questions to ask such as what is the real problem I am trying to solve? what happens if I can’t or don’t solve this problem? The author mentions that we must know what we are trying to solve, or we miss an opportunity that is right in front of us. The author goes on to mentions that for opportunity seekers to excel we must be able to identify what at the real problem is. Many situations in our homes and even in the church are misconstrued because no one knows the real problem. Instead of fighting the problem we fight each other. The author gave a great quote on this. They mentioned that “Almost everyone’s first step to problem solving is suggesting solutions. We rarely stop to ask a clarifying question, dig deeper into the issue, or even listen to the entire problem. We jump right to “here’s what I think” mode, throwing out ideas and solutions to the problem.” This is so true! Opportunity seekers don’t focus on what they think, they focus on the standard. For Christians that standard is the Bible. What if what someone “Thinks” is right God says that it’s wrong? We all must have to stand on some type of authority. If not, everyone becomes the authority themselves. This chapter has been an enlightening read this week! 

Reflection 2

Write your reflections from the classmate post by selecting an idea from the reading, describing your thoughts and feelings about it. (MINIMUM OF 150 WORDS)

CLASSMATE’S POST

Good leaders start with a plan and know that they need to be willing to throw that plan out at any time in response to a new discovery or idea. Life is full of changes that don’t fit into the plan. A leader must be willing to dance with the change. If the leader resists it, the change will still persist in one way or another. Viewing the problem as an opportunity to create new procedures that will improve service paints a positive picture and one that is a little more palatable. Opportunity Seeker finds opportunities where others see problems. Shift from problem-solving to problem finding. One of the keys to becoming an opportunity seeker is to ask questions rather than trying to solve problems prematurely. With a mindset focusing on problems, you will continue to see problems everywhere and miss out on actual opportunities that present themselves. Learning to accept and see a challenge as a favorable juncture even though you might not yet know where the path will take you is purely an outcome of the mindset

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Physical traits of this guy named Mal from show describing from his childhood friend/closest friend Alena’s point of view for this art course I am taking

An essay describing the physical traits of this guy named Mal from show describing from his childhood friend/closest friend Alena’s point of view for this art course I am taking. It was to be in detail to give the reader a clear understanding standing of his looks before actually seeing the drawing I did of him. Some physical traits that are important would be the shape of facial features like his eyes, nose, eyelids, eyebrows, cheeks, neck, body these are all important to include please, (he’s 6ft1 btw) the way he stares, his hands, legs, skin tone, tone of cheeks etc, how intense he could be anything that gives a clear description of how he looks from Alinas point of view. Some non-physical traits he is based off is doing whatever it takes to protect Alina, he can be described as bold, and courageous. He was an orphan with Alina and they’ve best friends since they were kids. He’s very caring towards her tends to puts her safety above himself or anyone he truly cares for He’s very gentle and sweet towards her and and puts his life on the line constantly to save hers thank you!   Files: 2254021A-97E4-4EE5-B573-A99D695E3A0D.jpeg, AC3A2CB4-1A89-4EFE-9B61-2D764A5F5931.jpeg, E8F58A93-9A71-4BF0-A5EC-5FF5BE29D7A3.jpeg, 4381D5BC-DE35-4FEA-A254-C6CA8A816B8F.jpeg, 3B405618-BD11-492D-A9EC-A8F1E817538E.jpeg, C7847BC5-7379-49D1-B31C-FD09EE2FFA27.jpeg, 54EEB82E-0061-4273-B9E2-A08EE2CF27CC.jpeg, 45E60EC7-2492-4DC0-8FEB-AE7875CB797B.jpeg, 29917ED6-EBBC-4058-921F-D70FD0908321.jpeg, 961E833F-F8CF-422D-91EF-9064D24134D4.jpeg

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An article describing a collective bargaining situation that has arisen within the year

Assignment 1: Collective Bargaining Analysis (Paper) 3-4 pages, not including cover or References pages

Locate an article describing a collective bargaining situation that has arisen within the year. This article should be from a newspaper, an academic journal, or a credible online news source (try searching “collective bargaining in the news”). Attach the article or give the link.  Use a minimum of two additional references from the course materials to support your discussion and to respond to the questions in the assignment. Use headings to separate the sections of the paper, double-space, and Times New Roman font, cover page, page numbers, and APA format.

1. Identify your main article:

· Using APA guidelines state the proper citation for the article.

2. Respond to these questions:

· What is the nature of the collective bargaining dispute?

· What are the underlying causes of the dispute?

· What economic or ethical pressures has each side attempted to use to prevail in the dispute?

· If there is any evidence of any illegal or unethical conduct on either side, describe it in detail.

· Was the dispute resolved? If so, how? If not, what are the possible resolutions?

· What, if any, role was played by third parties in resolving this bargaining dispute? What was the identity of the third party?

· In retrospect, could this dispute have been resolved in a more constructive fashion? If so, how?

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distracted describing pathophysiological changes

ASSIGNMENT 3: Written assessment
Weighting: 35%
Length and/or format: 1200-word written essay
Purpose: The essay allows you to demonstrate your integrated knowledge of the anatomical and physiological workings of the healthy human body.
Instructions: Choose ONE of the three scenarios provided.
Carefully read all materials provided for your chosen scenario.
Use the Word template provided to complete your essay on your chosen scenario. You will need to research the topic beyond your lecture and workshop material. It is highly recommended that you start with the textbook.
Include in text citations in your essay and a reference list at the end.
How to submit: Submit online through the Turnitin link provided on LEO.
For submission please name the file with your student number and scenario topic e.g. S00123456_JANE
Important to note:
You MUST write an essay and your answers MUST relate to the person in your chosen scenario.
• This assessment involves addressing a series of topics in the form of an essay. The topics relate directly to the scenarios presented.
• Your discussion must be specific for the person in your chosen scenario, marks will not be given where your essay does not relate to the person in the scenario.
• The topics addressed in your chosen scenario must be integrated into an essay, which should include an appropriate introduction and conclusion.
• You can present the information in the order that you feel flows best; you don’t have to present it in the order the topics are listed.
• Your discussion of key points must be incorporated into sentences and paragraphs that include facts from your chosen scenario. If presented in question-answer style no marks will be given for quality of essay.
The purpose of this assessment is for you to demonstrate your knowledge and understanding of NORMAL anatomy and physiology.
• Do not become distracted describing pathophysiological changes
• Do not simply list clinical signs and symptoms.
• Ensure you adequately explain relevant underlying anatomy and physiology.
Scenario: Pierre
Pierre is a 50yo male who has made an appointment to see his GP for his biannual health check. He tells the doctor that he has been feeling “a bit puffed” walking around the course during his weekly game of golf. Pierre reports he has gained nine kilos since his 40th birthday, and his waist measurement has expanded. He laughs this off as “middle aged spread”, and says his wife tells him he needs to watch what he eats and drink less alcohol. He works as a journalist for a local paper, which he has been finding very stressful of late, and spends a lot of his time in the office sitting in front of a computer, snacking.
Pierre has recently decided to give up smoking, and wonders if this has contributed to his weight gain. He regularly chews nicotine gum when he craves a cigarette.
Physical examination:
Urinalysis:
All topics and their key points listed below need to be discussed in your essay
Topic 1: Respiration (8 marks total)
Pierre is late for work and the lift is broken; he must run up 6 flights of stairs to make it on time.
Describe the changes in volume and pressure that will be occurring in Pierre’s chest cavity to achieve exhalation while running up the stairs. Explain why these changes are occurring, and the effect upon airflow. (5 marks)
Describe the gas exchange occurring between air in Pierre’s blood and the skeletal muscles in his legs. Discuss how the rate of gas exchange was affected during the run up the stairs (i.e., during exercise). (3 marks)
Topic 2: Renal (5 marks total)
Evaluate Pierre’s urinalysis. Using your knowledge of normal kidney function and urine formation, explain any abnormal values, and the possible underlying mechanisms. (5 marks)
Topic 3: Digestion/metabolism (10 marks total)
After speaking to his doctor, Pierre has decided to try to lose weight. He has decided to cut out fat from his diet but has not changed his carbohydrate intake.
Discuss the importance of maintaining adequate fat intake. (2 marks)
Discuss the mechanical and chemical events required for Pierre to absorb the ingested carbohydrates. (4.5 marks)
Pierre is having a TV dinner and enjoying his high carbohydrate/low fat meal. State the hormone that is most active in maintaining Pierre’s blood glucose levels at this time. Explain your answer. (3.5 marks)
Topic 4: Pharmacology (7 marks total)
Pierre indicated he has used nicotine gum to overcome his cigarette cravings.
Discuss the route of administration, how the drug is likely to be absorbed after administration, and its likely bioavailability. Justify your response by discussing whether the drug would be subjected to hepatic first pass. (4 marks)
Discuss the importance of the half-life of a drug. Assuming there is 100% absorption, and the half-life of nicotine is 2 hours, calculate the % amount of drug that is likely to be present in Pierre’s blood after 12 hours. (3 marks)

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