Tag: feedback

Assessment-3
SITHKOP002 PLAN AND COST BASIC MENUS
SITHKOP004 DEVELOP MENUS FOR SPECIAL DIETARY REQUIREMENTS
Student Must Fill this Section
Student Name:
Student ID:
Term:
Year:
Privacy Release Clause: “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.
Authenticity Declaration: “I declare that:
• The material I have submitted is my own work;
• I have given references for all sources of information that are not my own, including the words, ideas and images of others”.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Attempt Competent Not Yet Competent Date Assessor Signature
Initial attempt
? ?
2nd attempt/Re-assessment
? ?
Information for Student:
• All work is to be entirely of the student.
General Information for this assessment:
• Read the instructions for each question very carefully.
• Be sure to PRINT your FIRST name & LAST name in every place that is provided.
• Short questions must be answered in the spaces provided.
• For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
• All activities must be addressed correctly in order to obtain a competence for the unit of competency.
• If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.
• Re-submission of assessment after the term will incur additional fees.
Re-assessment of Result& Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.
• An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
• Academic Manager will delegate another member to review the assessment.
• The student will be advised of the review result done by another assessor.
• If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an external assessor.
• The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
• If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
• Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals:
• If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.
• To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:

• The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
• If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
• In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
• The decision of Chief Executive Officer will be final.
• Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.
Comments/ feedback to student:
Assessment Task 3: Portfolio
TASK SUMMARY
For this task, you are required to put together a portfolio of evidence to show that you regularly gather feedback, discuss feedback with the team and apply improvements based on feedback in the workplace.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
? Access to textbooks and other learning materials.
? Access to a computer, printer, Internet and email software (if required).
? Access to Microsoft Word (or a similar program).
? Workplace colleagues
? Supervisor
? Access to a workplace environment.
? Access to workplace documentation.
? Portfolio template (provided)
? A display wallet or folder in which to put all your documents.
WHEN AND WHERE IS THIS TASK TO BE COMPLETED?
? You will need access to a workplace to gather the required documentation.
? You can prepare your portfolio and complete the reflections in your own time as homework or you may be given time to do this task in class (where applicable).
? Your assessor will provide you with the due date for this assessment.
WHAT HAPPENS IF I GET SOMETHING WRONG?
If you get something wrong, you will need to resubmit that part of the task or the related document that has not been completed correctly or fully.
Your assessor will provide you with guidance as to what needs to be resubmitted and how.
STUDENT INSTRUCTIONS FOR TASK 3
You must gather a range of documentation over a period of time in the workplace and put together a Portfolio.
You must provide evidence that demonstrates your ability to discuss feedback with the team and apply improvements based on feedback. Your portfolio should include at minimum the following:
? Staff meeting notifications
? Agenda items
? Staff attendance sheet
? Meeting minutes
? Surveys
? Feedback forms
? Online feedback samples (if applicable to workplace)
? Staff suggestions (emails, written notes, points in the minutes, social media)
? Correspondence with customers (emails, online responses, social media involvement)
? Menu changes
Use the template provided to list the evidence collected.
Write a brief reflection on how you would use this documentation to monitor menu performance, consider:
? ongoing feedback from customers and others and use to improve menu performance.
? analysing the success of special menus against dietary goals and customer satisfaction.
? adjusting menus based on feedback and success, sales data and profitability
Seek permission from your trainer/supervisor before copying any workplace documentation. Ensure that your trainer/supervisor signs off on your evidence checklist and reflection.
WHAT MUST BE SUBMITTED FOR TASK 3:
• All documentation as indicated in the instructions, placed in a display wallet/folder or other appropriate display format.
• Your evidence checklist and reflection, signed by supervisor or trainer (using template provided)
Evidence Submitted
• Staff meeting notification
• Agenda items
• Staff attendance sheet
• Meeting minutes
• Surveys
• Feedback forms
• Online feedback samples
• Staff suggestions (emails, written notes, points in the minutes, social media)
• Correspondence with customers (emails, online responses, social media involvement)
Reflection
Trainer/assessor/supervisor sign: Date:
Assessment Record Checklist
ASSESSMENT TASK 3: PORTFOLIO
Yes No
Did the student submit the following:
• Staff meeting notifications
• Agenda items
• Staff attendance sheet
• Meeting minutes
• Surveys
• Feedback forms
• Online feedback samples (if applicable to workplace)
• Staff suggestions (emails, written notes, points in the minutes, social media)
• Correspondence with customers (emails, online responses, social media involvement)
• Menu changes
• Reflection and evidence checklist, signed by supervisor or trainer.
Did the student provide all documentation as indicated in the instructions, placed in a display wallet/folder or other appropriate display format?
Did the student write a brief reflection to explain how the documentation provided is used to monitor and improve the menu?
• Discussed ongoing feedback from customers and others and how this is used to improve menu performance.
• Analysed the success of special menus against dietary goals and customer satisfaction.
• Discussed adjusting menus based on feedback and success, sales data and profitability.
Please note any reasonable adjustments for this task below.
¨ I have reviewed the mapping to this task.
¨ I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has satisfactorily demonstrated the skills and knowledge required of this unit.
Where any items above are marked ‘No’, please provide comments and outline the gaps below. Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Note actions that will be taken to correct the gaps.
How many attempts were required to demonstrate satisfactory performance?
Assessment Task 3 outcome: Satisfactory • Not Satisfactory •
Date:

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