Overview
You are part of a team of consultants that has been hired by the city manager of Friendship Township. The police department in Friendship is having organizational problems and the city manager needs help in rectifying this situation. Your team was hired because of your reputation and ability to implement organizational change. The city manager wants your team to assess the current culture in the Friendship police department and make recommendations on the organizational changes needed to improve the culture. You will present your findings and recommendations in a PowerPoint® presentation to the city manager.
Read summary
Memorandum
To: Organizational Consultants
From: S. Stewart (Chief of Police, Friendship Township)
Subject: Summary of current culture in the Friendship Township Police Department
I was recently hired as the new chief of police for Friendship Township. I have a background in organizational management and I have the ability to implement organizational change, which is one of the reasons the city manager hired me.
After starting the job, I learned that I was hired over other candidates mostly from within the department. This has caused a severe distrust by employees of the department because I’m considered an “outsider” hired by the city manager to “clean house.”
Further, the Police Department has been plagued by low levels of trust between the citizens especially those in lower socio-economical areas and patrol officers. Most of the patrol officers are content to just show up to work and answer calls for service. Self-initiated activity (vehicle stops, suspicious person contacts, probation searches, etc.) is non-existent.
After starting the job, I learned that I was hired over other candidates mostly from within the department. This has caused a severe distrust by employees of the department because I’m considered an “outsider” hired by the city manager to “clean house.”
Further, the Police Department has been plagued by low levels of trust between the citizens especially those in lower socio-economical areas and patrol officers. Most of the patrol officers are content to just show up to work and answer calls for service. Self-initiated activity (vehicle stops, suspicious person contacts, probation searches, etc.) is non-existent.
I’ve also heard that some officers created special tattoos and challenge coins depicting the Grim Reaper and the Police Department Patch. Additionally, the specialized gang enforcement team will not allow anyone to enter their work area without their permission; management included.
I hope that this summary gives you enough insight into our organizational issues and you are able to develop a viable solution.
In 3 slides with speaker notes(Use a basic slide design and layout), explaining the current work habits in the police department. Present the organizational change that should be implemented to improve the current culture. Address the reasoning behind your recommendations and processes that you selected, explaining why and how they will help improve the police department culture. Include research to support your recommendations. Include artifacts and observed behaviors to support your assessment.
• Use bullets for your main points.
• Use speaker notes to explain what is being discussed in the bullet points as though you are presenting to an audience.
• The presentation should contain a cover slide and a list of references in APA format.
• All internal citation of outside sources plus the listing of all references should also adhere to APA format.
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The increase in mistrust and the feeling that the chief of police is an outsider hired to “clean the house” shows some feelings of uncertainty among the department police officers. Organization change process often faces resistance that can be shown in increased distrust and other negative reactions such as open opposition towards the change leader (Boonstra, 2008). This is evident in Friendship township department, where the new chief of police has been labeled as outsider who has been appointed to oversee “house cleaning”.
The paper recommends that the chief of police in Friendship Township to provide good teaching and communication about the new change initiatives in the department. According to (Boonstra, 2008, p. 4) good teaching and communication helps in providing clear information regarding the change process. This will help in disputing such myths as “outsider” or the motive of “cleaning the house”. The polices chief in providing good teaching and communication will aim in reducing the fears and anxiety among the police officers regarding their positions and roles, which they feel are being threatened. The communication process should aim at convincing the police officers that the change initiatives are not targeted at individuals or their roles but rather towards the improvement of service delivery for the benefit of the public…………………………………………………………………………………………………………………………………………………………………………………………………..