frontline Archives - NO GPT CHAT OR ANY AI

Flint’s Deadly Water from PBS Frontline (Total viewing time approx. 1 hour).

After watching this week’ documentary and having read “Toxic Communities,” please include:

Introduction

1) What 2 main problems were there with the water in Flint, Michigan? How did this happen?

2) What is Legionnaire’s Disease? How is it spread? How did people get it? How extensive was/is it?

3) How did local officials behave or react? (Provide at least 2 examples) Why did they react this way? How did state officials behave or react? (Provide at least 2 examples) Why did they react this way? Ultimately were the problems in Flint, MI solved? Why/why not?

4) According to Toxic Communities, identify and explain 3 specific ways Dr. Taylor’s work ties to this case study on Flint, MI.

provide a summary of your reflections/thoughts/feelings about what you read and viewed

GET SOLUTION FOR THIS ASSIGNMENT, Get Impressive Scores in Your Class

CLICK HERE TO MAKE YOUR ORDER

TO BE RE-WRITTEN FROM THE SCRATCH

GET SOLUTION FOR THIS ASSIGNMENT

CLICK HERE TO MAKE YOUR ORDER

TO BE RE-WRITTEN FROM THE SCRATCH

NO PLAGIARISM

Original and non-plagiarized custom papers- Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
Timely Delivery– primewritersbay.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
Confidential- It’s secure to place an order at primewritersbay.com We won’t reveal your private information to anyone else.
Writing services provided by experts- Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, Flint’s Deadly Water from PBS Frontline

Get Professionally Written Papers From The Writing Experts

Green Order Now Button PNG Image | Transparent PNG Free Download on SeekPNG

Aaron likes supervising the Frontline Service Unit

800×600 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:””; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:”Calibri”,sans-serif; mso-bidi-font-family:”Times New Roman”;}

Case 1

Aaron likes supervising the Frontline Service Unit. This unit is responsible for updating customer accounts and files as well as for providing information to customers and other employees. Typically, the customer representatives in the unit he supervises answer questions about the services offered, provide information about the customer’s account and modify the files so that they are up-to-date and correct. This unit was formed only recently, to handle the increasing volume of direct customer calls more efficiently by using the newly installed on-line customer information system.

Unfortunately, the planning for the new unit was not done well. The on-line computer system was purchased and installed before the actual operations people were brought in. As a result, Aaron was given the responsibility for getting the unit up and running within one week. He had to make some quick personnel selections and take care of a lot of administrative details within a short period of time.

Now, three weeks after receiving the assignment, Aaron feels quite a sense of accomplishment. He has been lucky that things have worked as well as they have. In fact, the only thing Aaron is concerned with now is how his reps handle customers over the phone.

Aaron knows that good telephone etiquette is essential to the successful accomplishment of his unit’s mission, yet his reps use many different styles in answering the phone and do not follow basic rules set by the unit. For example, the reps commonly neglect to put customers on hold while they search for information. When asking questions, they do not explain the reason for inquiry; they do not verify information; and, at times, they may react defensively when they don’t know the answers. These are the major – but not the only things they do wrong.

Aaron knows that he must train them in the techniques of proper phone etiquette. There is no available training program to which he can send his personnel. Therefore, he must provide the training and coaching to the reps while they are on the job.

As part of his responsibility, Aaron needs to think of a training program to train his reps in his unit.

Based on the understanding of the case, write a report in which you need to include the followings:

A. Explain the problem faced by Aaron’s unit (Introduction part).

B. Prepare a training plan for Aaron. The training plan should be using an appropriate training model learned in the module and also each step/phase/stage should be clearly explained and recommendations should base on the problems identified in the case.