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Discuss functional business systems

Information Systems Organization IT and the Digital Organization

Learning Objectives

• Discuss functional business systems

• Discuss IT System Extent and Visibility

• Discuss the organizational and operational impact of IT

• Discuss the business value of emerging technologies

2

IT Systems in the Digital Organization

• The information systems of the digital organization can be divided into the following categories: • Functional Business Systems • Enterprise Business Systems

• Enterprise Communication and Collaboration Systems • Business Intelligence and Decision Support Systems • E-Commerce Systems • M-Business Systems

3

Functional Business Systems

• Functional business systems are information systems that support the primary business functions of traditional businesses.

• In smaller organizations, these are still often standalone systems, but increasingly, especially in larger organizations, these are being integrated into cross-enterprise business systems.

4

Functional Business System Types

5

System Extent and Visibility

•System Extent • The system affects on business units across the

organization. We distinguish two kinds of extents below, although in fact, extent is really a continuum.

•System Visibility • The systems degree to which the operations and

processes of the system can be directly experienced from outside of the organization.

6

Organizational Agility • IT has supported organizational agility and has itself been a

major driver of agility. In particular, IT has affected: • Structural Agility—through distributed teams and

outsourcing, largely driven by the increasing capabilities of internet-based communication and collaboration • Business Process Agility—through rapid changes in

business processes, largely driven by workflow and business process management systems • Management Agility—through better decision making,

largely driven by the growth of business intelligence systems, including data mining and decision support systems

• Agility characterizes both internal operations as well as external relationships with customers, partners, suppliers, and others.

7

Business Value of Emerging Technologies

• Now more than ever organizations need to be agile—they need to have the ability to expand easily or to introduce products, services or other offerings quickly. Organizations need to be able to expand globally and literally overnight.

• The introduction of cloud computing, utility computing, microservices or distributed computing, and Software as a Service now help to facilitate organizations’ ability to operate anywhere, anytime, and expand technology assets simply and easily.

8

Cloud Computing • There are several key features which define cloud computing, listed

below: • Agility – Cloud computing provides the ability to rapidly provision

infrastructure and services.

• Cost – Cloud computing can lower entry costs for organizations, and also facilitates a “pay as you go” model.

• Device and Location Independence – Because cloud computing is browser- based and available through the internet, the cloud is available through any client.

• Multi-tenancy – Cloud computing provides the ability to share multiple resources across consumers, typically through virtualization.

• Reliability – Typically cloud vendors must provide critical service features and functionality to their consumers, much like a utility company. Therefore, backup, recovery, disaster recovery and business continuity are of critical importance to cloud computing vendors.

9

Cloud Computing Features Cont.

• Scalability – Since infrastructure within the cloud can be easily provisioned, on-demand scalability is an extremely important asset of cloud computing.

• Security – With cloud computing, there is a centralization of security. Still, there are concerns with this model, such as loss of control of sensitive data and the lack of security for stored kernels.

• Maintenance – Cloud computing applications can be easier to maintain since the applications do not need to be installed on a client directly.

• Metering – Cloud computing usage and application usage can be monitored; therefore, consumers only pay for resources they use.

10

Cloud Computing Service Models

• There are several different types of cloud models: • Infrastructure As A Service

• Platform As A Service

• Software As A Service

11

Software as a Service

• Provides consumers with a “pay as you go” or on-demand software model.

• This removes the need for organizations to distribute software internally and instead provides them with a simple mechanism to license and leverage software on an as-needed basis.

12

Benefits of SaaS

• There are some major benefits for organizations that move towards a SaaS model, including: • Saving money by not having to purchase servers or other software to support

use

• Focusing budgets on competitive advantage rather than infrastructure

• Incurring only a monthly obligation rather than an up-front capital cost

• Reducing the need to predict scale of demand and reducing infrastructure investment up-front, as available capacity matches demand

• Enhancing flexibility and scalability

13

Microservices

• Takes advantages of the benefits of cloud computing

• Focused on a system’s cohesion and reduces the system’s coupling.

• Each service can run within an isolated instance within a virtualized space commonly referred to as a container.

14

Microservices ~ containers

• Containers are encapsulated services which allow for characteristics such as: • Load balancing

• Auto-scaling

• Multiple containers can be spun up and torn down on demand with no service interruption

15

Managing Containers

• Having containers means having potentially thousands of services available at any point in time

• Managing those containers and versions of them can be challenging

• Technologies like Docker Swarm and Kubernetes allow for management and deployment of those containers

16

Summary

• Discussed functional business systems, described and provided examples

• Discussed IT System Extent and Visibility discussed the importance of it

• Discussed the organizational and operational impact of IT

• Discussed the business value of emerging technologies

17

Kafka

MS1

MS2

Producer/Consumer

Producer/Consumer

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Define and apply the NIST Cybersecurity Framework functional areas, implementation tiers, and profiles

https://www.nist.gov/publications/framework-improving-critical-infrastructure-cybersecurity

APA style is not required, but solid academic writing is expected.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance. 

This benchmark assignment assesses the following programmatic competencies:

MS Cybersecurity

2.2: Define and apply the NIST Cybersecurity Framework functional areas, implementation tiers, and profiles.

2.3: Apply the Cybersecurity Life Cycle, Cybersecurity Framework, and Methodologies to establish a Cybersecurity Program that supports an organization’s strategic initiatives

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Functional Structural which addresses how the phenomenon contributes to social integration or stability

Here are the 9 questions that go with the Duck Dynasty article.

1. What are three conclusions you take away from the article? Enumerate them (e.g. First, Second and Third). Do not summarize the article – these are your “take aways.” 

2. Cite evidence from the article where Blow expresses that Robertson’s position as expressed by his comments below contribute to human suffering and/or social disorganization.

“I never, with my eyes, saw the mistreatment of any black person. Not once. Where we lived was all farmers. The blacks worked for the farmers. I hoed cotton with them. I’m with the blacks, because we’re white trash. We’re going across the field. …They’re singing and happy. I never heard one of them, one black person, say, ‘I tell you what: These doggone white people’ — not a word! …Pre-entitlement, pre-welfare, you say: Were they happy? They were godly; they were happy; no one was singing the blues.” 

3. Consider how this phenomenon, the denial of racism and the role of systematic racial discrimination in our social institutions (e.g., the justice system, public education, and the economy), contributes to human suffering. What is Robertson view?  What social instiution and what racism do you see in it?  How do both contribute to the suffering of others.  You must identify a social institution in your answer.  

4. Consider Blow’s discussion of Robertson’s comments and race relations historically. Which one social perspective best fits Blow’s approach and why?. Hint: There is only one correct answer.  Think about the entire article when choosing the best perspective.  Tell me which perspective first.  Then explain why.

  • Functional Structural which addresses how the phenomenon contributes to social integration or stability,
  • Social Conflict which addresses how the phenomenon generates social conflict as one group endeavors to maintain power over the other,
  • or Symbolic Interaction which addresses how the phenomenon creates individuals’ reality through social interaction.

5. Does Blow believe Robertson’s insensitive comments can be described as a “personal trouble” (i.e., a perspective unique to Robertson and his personal life story) or a “social issue” (i.e., a widely shared perspective, the result of historical and/or social forces? Cite the two places in the article where he clearly states his position on this question.

6. Give at least two examples that Blow includes in the article, which contradict Robertson’s comments and/or make his position difficult to believe?

7. Consider the data presented in The Southern Divide chart at the end of the article.

  • Why do you think Blow included the chart and what jumps out at you?
  • Now pick a specific question; then, consider and discuss the difference between black and white respondents.

8. What is another question you could add to this survey?  Your question should be directly related to the topic in the article; the denial of racism and discrimination by Phil Robertson.

9. Based on your consideration of this article, make two recommendations for future research, new laws, public policies or programs to educate people on this social phenomenon. To get credit, your recommendations must be concrete and specific. For example, “we need to have laws against racism” is far too vague.

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    Grading Rubric for the Essay

    Three conclusions15 pts.
    Evidence that Blow believes Robertson’s statements lead to human suffering or social disorganization10 pts.
    How the denial of racism and discrimination lead to human suffering and social disorganization today10 pts.
    Theoretical perspective10 pts.
    Personal Trouble vs. Social Issue10 pts.
    Blow’s evidence to challenge Robertson’s position10 pts.
    Analysis of survey data presented in the chart10 pts.
    Another survey question5 pts.
    Recommendations for research, new laws, policies or programs10 pts.
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    Cross-functional knowledge sharing in R&D via co-location: the case of Novartis

     In a 3-5-page, APA-formatted written report, address the following concepts by providing in-depth analysis and details pertaining to implementation and planning:

    Following what you learned throughout the class so far and the case study on “Cross-functional knowledge sharing in R&D via co-location: the case of Novartis,” write a 3-5 page paper summarizing your position on the following questions:  

    What Boundary-Spanning Knowledge Processes in Heterogeneous Collaborations were used in Novartis? Why were they used?

    In your opinion, was knowledge facilitated/managed between communities at Novartis?

    Was relationship management used? How? Why or why not?

    Do you think communities of practice could help an instance like Novartis? How? What should be done? What communities of practice?

    What  Socio-cultural factors did you identify at Novartis? Did they help in Motivating Workers to Participate in Knowledge Management? with reference and citation (Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge management in organizations: A critical introduction (4th ed.). Oxford University Press Publishing

    Print ISBN: 978–0198724018)

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    Using your knowledge of BITS, determine the functional dependencies that exist in the
    following table.

    Exercise “Project” -2
    1. Using your knowledge of BITS, determine the functional dependencies that exist in the
    following table. After determining the functional dependencies, convert this table to an
    equivalent collection of tables that are in third normal form:



    2. List the functional dependencies in the following table that concern invoicing (an
    application BITS is considering adding to its database), subject to the specified
    conditions. For a given invoice (identified by the InvoiceNum), there will be a single
    client. The client’s number, name, and complete address appear on the invoice, as does
    the date. Also, there may be several different tasks appearing on the invoice. For each
    task that appears, display the TaskID, description, category, and price. Assume that each
    client that requests a particular service task pays the same price. Convert this table to an
    equivalent collection of tables that are in third normal form:



    3. BITS wants to store information about the supervisors, including their supervisor number
    and the relationship to consultants. Supervisors can work with multiple consultants, but
    consultants only have one supervisor. In addition, supervisors specialize in working with
    clients in specific task categories. Using this information, convert the following
    unnormalized relation to fourth normal form:

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    Functional Health Pattern Analysis Worksheet

    In this assignment, you will be exploring actual and potential health problems in the childhood years using a functional health assessment and Erickson\’s Stages of Child Development. To complete this assignment, do the following:
    Using the textbook, complete the \”Children\’s Functional Health Pattern Assessment.\” Follow the instructions in the resource for completing the assignment.
    Cite and reference any outside sources used in your answers. Include in your assessment a thorough discussion of Erickson\’s Stages of Child Development as it pertains to the development age of the child.
    While APA format is not required for the body of this assignment, solid academic writing is expected and in-text citations and references should be presented using APA documentation guidelines, which can be found in the APA Style Guide, located in the Student Success Center.
    This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

    Read chapters 3-4, and read age-specific information in chapters 8-27 in Physical Examination & Health Assessment.

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    Children’s Functional Health Pattern Assessment

    Functional Health Pattern Assessment (FHP)

     

    Toddler

    Erickson’s Developmental Stage:

     

    Preschool-Aged

    Erickson’s Developmental Stage:

     

    School-Aged

    Erickson’s Developmental Stage:

     

    Pattern of Health Perception and Health Management:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Nutritional-Metabolic Pattern:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Pattern of Elimination:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Pattern of Activity and Exercise:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Cognitive/Perceptual Pattern:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Pattern of Sleep and Rest:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

     

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Pattern of Self-Perception and Self-Concept:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Role-Relationship Pattern:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

    List 2 potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Sexuality – Reproductive Pattern:

     

    List two normal assessment findings that would be characteristic for each age group.

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

    Pattern of Coping and Stress Tolerance:

    List two normal assessment findings that would be characteristic for each age group.

     

    List wo potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

    Pattern of Value and Beliefs:

     

    List two normal assessment findings that would be characteristic for each age group.

     

     

    List two potential problems that a nurse may discover in an assessment of each age group.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Short Answer Questions

     

    Address the following based on the above assessment findings.Expected answers will be 1-2 paragraphs in length. Cite and reference outside sources used.

     

    • Compare and contrast identified similarities as well as differences in expected assessment across the childhood age groups.

     

     

     

     

     

     

    • Summarize how a nurse would handle physical assessments, examinations, education, and communication differently with children versus adults. Consider spirituality and cultural differences in your answer………………………………….. Functional Health Pattern Analysis Worksheet………………………………………………………………………………………………………………………………………………………………………………………………

     

     

     

     

                                                                                                         

    ………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

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    Modify the hierarchy of the company to have cross functional teams

    Assessment Guidelines/BSBINN601
    Assessment task 1- Project
    Change Requirement report
    Introduction
    (In this section, Discuss about overview of the company)
    Background to the company
    A. Analyse the internal and external environments for change and prepare a change requirement report that includes:
    1. Identification of strategic change need
    • Modify the hierarchy of the company to have cross functional teams
    • Invest in good communication software
    2. Review of existing policies and practices
    • Continuous improvement policy
    • Recommendation for continuous improvement
    • Expansion through mergers
    • Offering new products
    3. A PEST analysis to identify external events or trends
    Political Factor

    Monitoring political and legal changes, such as a change in government policy.
    • Australian Consumer Law (Tasmania) Act 2010
    • Fair Trading (Code of Practice for Retail Tenancies) Regulations 1998
    • Building Regulations 2016
    • WHS policy
    Economic factor
    Monitoring economic changes, such as a change in currency value or a potential recession
    Social Factor
    Monitoring sociocultural changes, such as an increase of certain cultural groups in an area
    Technological factor
    Monitoring technological changes, such as increased or decreased social media interaction with stakeholder’s
    4. A SWOT analysis to Identify major operational change requirements.
    a. Undertaking a SWOT analysis to identify strengths, weaknesses, opportunities and threats to the organisation, and determining change requirements
    b. Reviewing the organisation and its individual areas, processes, people, technology and structure, and identifying where any gaps exist
    c. Assessing the organisational structure to determine whether current levels of management, divisions, departments and teams enable the organisation to achieve its objectives
    Strength
    Weakness
    Opportunities
    Threats
    B. Develop a change management project plan that outlines the change management strategy that includes:
    1. A cost–benefit analysis for high-priority change requirements and opportunities you have identified
    Detail of strategy change needs Cost Benefits Risk Associated

    2. A risk management plan with risk analysis to identify barriers to change
    2.1. Identify the Risk
    2.2. Analyse risk
    • Risk Matrix
    2.3. Treat Risk
    2.4. Monitor and Review
    3. Determine resource requirements – human, physical and financial resources
    ? Human resource
    • External consultant
    • Production manger
    ? Physical resource
    • Workstation
    • Computer/technological needs
    ? Financial resource
    • Budget required for change
    4. A Gantt chart to present time lines and schedules
    C. Develop a communication or education plan in consultation with managers and other relevant stakeholders:
    1. Consultation with relevant individuals to determine how you will promote the benefits of change and minimise loss to the organisation.
    ? Board of directors
    ? Middle managers
    ? External change management consultant
    ? Staff/employees
    ? Cross functional team
    2. Organise and manage the activities required to deliver the plan, including time lines for implementation.
    • Using the information in the communication or education plan to determine the best communication method
    • Arranging suitable times for meetings and communication sessions by liaising with line managers and staff
    • Determining who needs to know what information and when
    • Managing the frequency of reports and communications
    • Reflecting on different groups, including their prior knowledge and level of involvement
    • Determining activities for each stakeholder group (i.e. those who need to be managed, satisfied, informed and monitored)
    • Undertaking appropriate activities for each group, such as emailing progress reports to those who need to be kept informed
    D. Identify and respond to barriers to change as outlined in the risk management plan. This may include developing strategies that will mitigate risks and effectively respond to barriers.
    • Identifying barriers, such as lack of employee involvement, ineffective communication, poor planning, or unknown current or future state of the organisation
    • Managing barriers identified in the risk assessment, stakeholder analysis and change management plan
    • Arranging for counselling and HR involvement where necessary, such as in relation to a redundancy or redeployment
    • Providing recognition and rewards to promote a sense of achievement
    • Dealing with conflict and negotiating for a win–win situation
    • Undertaking appropriate mitigation strategies, such as having a meeting with stakeholders or implementing a recognition and reward system
    E. Begin the change management process:
    1. Implement the interventions and activities as set out in the project plan.
    a. Team-building exercises
    b. intergroup development
    c. process consultation
    d. surveys
    e. job redesign
    f. training and development
    g. sensitivity training
    h. career planning
    2. Carry out the strategies for embedding the change.
    • Implementing new policies and procedures
    • Putting controls in place to reinforce new behaviours, attitudes and practices
    F. Prepare for the evaluation and review of the plan to achieve objectives and modify the plan where appropriate. This may include conducting a gap analysis and distributing an evaluation form to stakeholders.
    • Undertaking a gap analysis
    Assessment Task-2. Role Play/PPT
    Assessment Task-3. Written Test
    1. Explain the three major stages in the change management process.
    • Identifying opportunities and requirements of the change, which includes discussing internal and external needs for the change, requirements the organisation has for the change, and prioritising the change needs.
    • Developing a change management strategy and plan, which involves:
    ? analysing costs, risks and potential barriers
    ? developing the plan document
    ? assigning resources so implementation can begin.
    • Implementing and evaluating the change, including communicating why the change was needed to lessen resistance to it, ensuring change becomes embedded and monitoring the plan.
    2. Identify and explain five of the steps used in a communication strategy when communicating and embedding change.
    Please explain any 5 points given below:
    • Articulate the strategy, with the aim to educate stakeholders regarding why the change needs to occur, benefits, and potential barriers to the change.
    • Identify stakeholder audiences by consulting impact, readiness, risk, activity and assignment analyses. Stakeholders should also be analysed to identify what needs to be done to manage resistance.
    • Conduct stakeholder analysis to analyse the power, interest and impact of different stakeholders.
    • Analyse and group stakeholders into ‘those to manage’, ‘those to satisfy’, ‘those to inform’ and ‘those to monitor’.
    • Determine audience needs by considering what the audience already knows, what the audience needs to know, what training is available, who needs written progress reports, effective methods of communication, the accessibility of information, and whether there are any particular needs or disabilities to be aware of.
    • Determine communication and consultation methods by taking note of which group the stakeholders are in and communicating accordingly; for example, regular, personal contact with those in the ‘manage closely’ group
    • Ensure managers become change agents by training them to develop change action plans specific to their areas, implementing organisational strategies to manage barriers, or setting up coaching and mentoring initiatives.
    • Document actions by assigning responsibilities for carrying out and reporting communications activities.
    3. Explain how organisational behaviour impacts change strategies
    4. Explain five ways the external environmental can impact change strategies.
    5. Describe two components of a change management project plan.
    6. List four examples of barriers to change and four strategies that can be used to address them.
    • Providing personal counselling
    • Providing recognition and rewards
    • Dealing with conflict
    • Negotiating for a win–win outcome


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    Modify the hierarchy of the company to have cross functional teams

     Assessment Guidelines/BSBINN601Assessment task 1- Project
    Change Requirement report
    Introduction
    (In this section, Discuss about overview of the company)
    Background to the company
    A. Analyse the internal and external environments for change and prepare a change requirement report that includes:
    1. Identification of strategic change need
    • Modify the hierarchy of the company to have cross functional teams
    • Invest in good communication software
    2. Review of existing policies and practices
    • Continuous improvement policy
    • Recommendation for continuous improvement
    • Expansion through mergers
    • Offering new products
    3. A PEST analysis to identify external events or trends
    Political Factor

    Monitoring political and legal changes, such as a change in government policy.
    • Australian Consumer Law (Tasmania) Act 2010
    • Fair Trading (Code of Practice for Retail Tenancies) Regulations 1998
    • Building Regulations 2016
    • WHS policy
    Economic factor
    Monitoring economic changes, such as a change in currency value or a potential recession
    Social Factor
    Monitoring sociocultural changes, such as an increase of certain cultural groups in an area
    Technological factor
    Monitoring technological changes, such as increased or decreased social media interaction with stakeholder’s
    4. A SWOT analysis to Identify major operational change requirements.
    a. Undertaking a SWOT analysis to identify strengths, weaknesses, opportunities and threats to the organisation, and determining change requirements
    b. Reviewing the organisation and its individual areas, processes, people, technology and structure, and identifying where any gaps exist
    c. Assessing the organisational structure to determine whether current levels of management, divisions, departments and teams enable the organisation to achieve its objectives
    Strength
    Weakness
    Opportunities
    Threats
    B. Develop a change management project plan that outlines the change management strategy that includes:
    1. A cost–benefit analysis for high-priority change requirements and opportunities you have identified
    Detail of strategy change needs Cost Benefits Risk Associated

    2. A risk management plan with risk analysis to identify barriers to change
    2.1. Identify the Risk
    2.2. Analyse risk
    • Risk Matrix
    2.3. Treat Risk
    2.4. Monitor and Review
    3. Determine resource requirements – human, physical and financial resources
    ? Human resource
    • External consultant
    • Production manger
    ? Physical resource
    • Workstation
    • Computer/technological needs
    ? Financial resource
    • Budget required for change
    4. A Gantt chart to present time lines and schedules
    C. Develop a communication or education plan in consultation with managers and other relevant stakeholders:
    1. Consultation with relevant individuals to determine how you will promote the benefits of change and minimise loss to the organisation.
    ? Board of directors
    ? Middle managers
    ? External change management consultant
    ? Staff/employees
    ? Cross functional team
    2. Organise and manage the activities required to deliver the plan, including time lines for implementation.
    • Using the information in the communication or education plan to determine the best communication method
    • Arranging suitable times for meetings and communication sessions by liaising with line managers and staff
    • Determining who needs to know what information and when
    • Managing the frequency of reports and communications
    • Reflecting on different groups, including their prior knowledge and level of involvement
    • Determining activities for each stakeholder group (i.e. those who need to be managed, satisfied, informed and monitored)
    • Undertaking appropriate activities for each group, such as emailing progress reports to those who need to be kept informed
    D. Identify and respond to barriers to change as outlined in the risk management plan. This may include developing strategies that will mitigate risks and effectively respond to barriers.
    • Identifying barriers, such as lack of employee involvement, ineffective communication, poor planning, or unknown current or future state of the organisation
    • Managing barriers identified in the risk assessment, stakeholder analysis and change management plan
    • Arranging for counselling and HR involvement where necessary, such as in relation to a redundancy or redeployment
    • Providing recognition and rewards to promote a sense of achievement
    • Dealing with conflict and negotiating for a win–win situation
    • Undertaking appropriate mitigation strategies, such as having a meeting with stakeholders or implementing a recognition and reward system
    E. Begin the change management process:
    1. Implement the interventions and activities as set out in the project plan.
    a. Team-building exercises
    b. intergroup development
    c. process consultation
    d. surveys
    e. job redesign
    f. training and development
    g. sensitivity training
    h. career planning
    2. Carry out the strategies for embedding the change.
    • Implementing new policies and procedures
    • Putting controls in place to reinforce new behaviours, attitudes and practices
    F. Prepare for the evaluation and review of the plan to achieve objectives and modify the plan where appropriate. This may include conducting a gap analysis and distributing an evaluation form to stakeholders.
    • Undertaking a gap analysis
    Assessment Task-2. Role Play/PPT
    Assessment Task-3. Written Test
    1. Explain the three major stages in the change management process.
    • Identifying opportunities and requirements of the change, which includes discussing internal and external needs for the change, requirements the organisation has for the change, and prioritising the change needs.
    • Developing a change management strategy and plan, which involves:
    ? analysing costs, risks and potential barriers
    ? developing the plan document
    ? assigning resources so implementation can begin.
    • Implementing and evaluating the change, including communicating why the change was needed to lessen resistance to it, ensuring change becomes embedded and monitoring the plan.
    2. Identify and explain five of the steps used in a communication strategy when communicating and embedding change.
    Please explain any 5 points given below:
    • Articulate the strategy, with the aim to educate stakeholders regarding why the change needs to occur, benefits, and potential barriers to the change.
    • Identify stakeholder audiences by consulting impact, readiness, risk, activity and assignment analyses. Stakeholders should also be analysed to identify what needs to be done to manage resistance.
    • Conduct stakeholder analysis to analyse the power, interest and impact of different stakeholders.
    • Analyse and group stakeholders into ‘those to manage’, ‘those to satisfy’, ‘those to inform’ and ‘those to monitor’.
    • Determine audience needs by considering what the audience already knows, what the audience needs to know, what training is available, who needs written progress reports, effective methods of communication, the accessibility of information, and whether there are any particular needs or disabilities to be aware of.
    • Determine communication and consultation methods by taking note of which group the stakeholders are in and communicating accordingly; for example, regular, personal contact with those in the ‘manage closely’ group
    • Ensure managers become change agents by training them to develop change action plans specific to their areas, implementing organisational strategies to manage barriers, or setting up coaching and mentoring initiatives.
    • Document actions by assigning responsibilities for carrying out and reporting communications activities.
    3. Explain how organisational behaviour impacts change strategies
    4. Explain five ways the external environmental can impact change strategies.
    5. Describe two components of a change management project plan.
    6. List four examples of barriers to change and four strategies that can be used to address them.
    • Providing personal counselling
    • Providing recognition and rewards
    • Dealing with conflict
    • Negotiating for a win–win outcome

    Categories
    Writers Solution

    Identify and briefly describe the Functional and non-Functional requirements for the proposed information system.

    Assessment item 2 – Elaboration Phase

    Value: 25%

    Length: 2000 words

    Submission method options: Alternative submission method

    TASK

    Refer to the project overview submitted in Assignment 1 and the relevant case study. In this phase, you are required to prepare a report that elaborates the project requirements in detail and illustrate those requirements using UML models. For this purpose, you should attempt the

    following tasks:

    1. Identify and briefly describe the Functional and non-Functional requirements for the proposed information system.

    2. Identify use cases and draw use case diagram(s) for the new information system that show major use cases and actors.

    3. Write one fully developed use case description for one of the important use cases identified. Select an important use case that is a key part of the system, not a basic simple one.

    4. Draw the UML domain model class diagram(s) for the new information system. Be as specific and accurate as possible, given the information provided. If needed information is not provided, make realistic assumptions.

    Maximum word count is 2000, excluding the diagrams.

    To demonstrate academic integrity, cite all the information sources in APA 6th edition style.

    RATIONALE

    This assessment task will assess the following learning outcome/s:

    • be able to explain and apply the concepts of object orientation methodology.

    • be able to describe the relationship of analysis and design activities to the System Development Life Cycle (SDLC).

    • be able to analyse system requirements to determine the use cases for the creation of a domain model of the problem domain.

    • be able to create analysis and design diagrams with UML notation.

    • be able to model various aspects of systems to construct quality diagrams for use in a system development project.

    This assessment tasks covers the fundamental concepts of object modeling, use cases and dynamic models. The purpose of the assessment task is to strengthen the student’s skill in developing a detailed OO design using UML notation, based on a set of user requirements.