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Government agency to determine how it contributes to public health and safety improvements

Community Resources

INSRUCTIONS-Research a selected local, national, or global nonprofit organization or government agency to determine how it contributes to public health and safety improvements, promotes equal opportunity, and improves the quality of life within the community. Submit your findings in a 3-5 page report.

INSTRODUCTION – Many organizations work to better local and global communities’ quality of life and promote health and safety in times of crisis. As public health and safety advocates, nurses must be cognizant of how such organizations help certain populations. As change agents, nurses must be aware of factors that impact the organization and the services that it offers. Familiarity with these organizations enables the nurse to offer assistance as a volunteer and source of referral.

PREPARATION– You are interested in expanding your role as a nurse and are considering working in an area where you can help to promote equal opportunity and improve the quality of life within the local or global community. You are aware of several nonprofit organizations and government agencies whose work contributes to this effort in some way. You have particular interest in one of these organizations but would like to know more about its contributions to public health and safety improvements. You would like to report the results of your research in a scholarly paper that you could submit for publication.

Research a selected local, national, or global nonprofit organization or government agency from the list provided. Determine how the organization or agency contributes to public health and safety improvements, promotes equal opportunity, and improves the quality of life within the community. Submit your findings in a 3-5 page report.

As you begin to prepare this assessment, it would be an excellent choice to complete the Nonprofit Organizations and Community Health activity. Complete this activity to gain insight into promoting equal opportunity and

improving the quality of life in a community. The information gained from completing this activity will help you succeed with the assessment.

Choose the organization or agency you are most interested in researching:

· American Red Cross .

· Habitat for Humanity .

· United Way .

· Doctors Without Borders .

· The Salvation Army .

· United Nations Children’s Fund (UNICEF) .

· Federal Emergency Management Agency (FEMA) .

· Centers for Disease Control and Prevention (CDC) .

· National Center for Transgender Equality .

· National Resource Center on LGBT Aging .

· Advocacy & Services for LGBT Elders .

· Equal Justice Initiative .

· National Alliance to End Homelessness .

· Urban Triage .

· World Health Organization .

· The Arc: For People With Intellectual and Developmental Disabilities .

· Alliance for Retired Americans .

· Futures Without Violence .

· Blue Campaign: What Is Human Trafficking?

· Covenant House .

· Cultural Survival .

Note: As you revise your writing, check out the resources listed on the Writing Center’s  Writing Support  page.

Instructions

Research a selected local, national, or global nonprofit organization or government agency from the list provided. Determine how the organization or agency contributes to public health and safety improvements, promotes equal opportunity, and improves the quality of life within the community. Submit your findings in a 3-5 page report.

As you begin to prepare this assessment, it would be an excellent choice to complete the Nonprofit Organizations and Community Health activity. Complete this activity to gain insight into promoting equal opportunity and improving the quality of life in a community. The information gained from completing this activity will help you succeed with the assessment. After completing this activity, choose an organization or agency from the list that you are most interested in researching.

Document Format and Length

Format your paper using APA style.

· Refer to the  APA Style Paper Tutorial [DOCX]  to help you in writing and formatting your paper. Be sure to include:

· A title page and references page. An abstract is not required.

· Appropriate section headings.

· Your paper should comprise 3-5 pages of content plus title and references pages.

Supporting Evidence

Cite at least three credible sources from peer-reviewed journals or professional industry publications published within the past 5 years that support your research findings.

Graded Requirements

The research requirements, outlined below, correspond to the grading criteria in the assessment scoring guide, so be sure to address each point.

· Explain how the organization’s mission and vision enable it to contribute to public health and safety improvements.

· Include examples of ways a local and/or global initiative supports organizational mission and vision and promotes public health and safety.

· Evaluate an organization’s ability to promote equal opportunity and improve the quality of life in the community.

· Consider the effects of social, cultural, economic, and physical barriers.

· Assess the impact of funding sources, policy, and legislation on the organization’s provision of services.

· Consider the potential implications of funding decisions, policy, and legislation for individuals, families, and aggregates within the community.

· Explain how an organization’s work impacts the health and/or safety needs of a local community.

· Consider how nurses might become involved with the organization.

· Organize content so ideas flow logically with smooth transitions; contains few errors in grammar/punctuation, word choice, and spelling.

· Apply APA formatting to in-text citations and references exhibiting nearly flawless adherence to APA format.

· Write with a specific purpose and audience in mind.

· Adhere to scholarly and disciplinary writing standards and APA formatting requirements.

Additional Requirements

Before submitting your paper, proofread it to minimize errors that could distract readers and make it difficult for them to focus on your research findings.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:

Competency 1: Analyze health risks and health care needs among distinct populations.

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· Explain how an organization’s work impacts the health and/or safety needs of a local community.

Competency 2: Propose health promotion strategies to improve the health of populations.

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· Explain how an organization’s mission and vision enable it to contribute to public health and safety improvements.

Competency 3: valuate health policies, based on their ability to achieve desired outcomes.

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· Assess the impact of funding sources, policy, and legislation on an organization’s service delivery.

Competency 4: Integrate principles of social justice in community health interventions.

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· Evaluate an organization’s ability to promote equal opportunity and improve the quality of life in a community.

Competency 5: Apply professional, scholarly communication strategies to lead health promotion and improve population health.

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·

· Organize content so ideas flow logically with smooth transitions; contains few errors in grammar/punctuation, word choice, and spelling.

· Apply APA formatting to in-text citations and references exhibiting nearly flawless adherence to APA format.

Scoring Guide

Use the scoring guide to understand how your assessment will be evaluated.

Community Resources Scoring Guide

CRITERIANON-PERFORMANCEBASICPROFICIENTDISTINGUISHED
Explain how an organization’s mission and vision enable it to contribute to public health and safety improvements.

Evaluate an organization’s ability to promote equal opportunity and improve the quality of life in a community.

Assess the impact of funding sources, policy, and legislation on an organization’s service delivery.

Explain how an organization’s work impacts the health and/or safety needs of a local community.

Organize content so ideas flow logically with smooth transitions; contains few errors in grammar/punctuation, word choice, and spelling.

Apply APA formatting to in-text citations and references exhibiting nearly flawless adherence to APA format.

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Critical Analysis of Government Policy

Assessment: Critical Analysis Report
Weight: 30%
Word count: 1500
Critical Analysis of Government Policy or Program
Choose a government response (State or Federal) that is aimed at supporting families at risk, such as a policy or program, and address the
following in your report:
!. An overview of the policy or program including its goals and objectives, target population, and implementation strategies.
“. A critical analysis of the effectiveness of the policy or program including its strengths, weaknesses, opportunities, and threats (SWOT
analysis).

. An evaluation of the policy or program’s impact on families at risk, including any unintended consequences or benefits

$. Recommendations for how the policy or program could be improved to better support families at risk
Your responses should incorporate reference to current literature and relevant theory (minimum five academic references) and
adhere to APA7 referencing style

An overview of the policy
or program including its
goals and objectives,
target population, and
implementation
strategies.
20%
The overview of the
policy/program is
absent or unclear,
and/or irrelevant to the
question.
The overview of the
policy/program is basic
or limited in scope;
lacks clarity, detail or
coherence, and/or the
information provided is
incomplete or contains
errors/inconsistencies.
Minimal integration of
literature.
The overview of the
policy/program is well-
structured, clear and
concise, and provides
a good understanding
of the goals,
objectives, target
population, and
implementation
strategies. Well-
supported by literature.
The overview of the
policy/program is
highly detailed,
comprehensive and
well-structured,
demonstrating a deep
understanding of the
goals, objectives,
target population, and
implementation
strategies. Strong
integration of literature
demonstrating
evidence of critical
analysis and
synthesis.
The overview of the
policy/program is
exceptional,
demonstrating
outstanding insight
and analysis of the
goals, objectives,
target population, and
implementation
strategies. The
overview is rigorous
and thoughtful and
demonstrates
sophisticated
integration of literature.
A critical analysis of the
effectiveness of the policy
or program including its
Limited or no
identification of the
policy/ program’s
strengths,
weaknesses,
Identification of some
of the policy/program’s
strengths,
weaknesses,
opportunities, and
Identification of most
of the policy/
program’s strengths,
weaknesses,
opportunities, and
Comprehensive
identification of the
policy/program’s
strengths,
weaknesses,
A comprehensive and
insightful identification
of the policy/
program’s strengths,
weaknesses,
23/7/23, 1:19 pmSubject guide
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strengths, weaknesses,
opportunities, and threats
(SWOT analysis).
20%
opportunities, and
threats; limited or no
discussion of the
effectiveness of the
policy or program;
limited or no use of
relevant literature to
support the analysis.
threats; some
discussion of the
effectiveness of the
policy or program; use
of some relevant
literature to support
the analysis
threats; a critical
analysis of the
effectiveness of the
policy or program, with
a well-supported
argument; use of
relevant literature to
support the analysis.
opportunities, and
threats; a well-
developed critical
analysis of the
effectiveness of the
policy or program, with
a convincing argument
supported by relevant
literature.
opportunities, and
threats, with an
original perspective; a
well-developed and
sophisticated critical
analysis of the
effectiveness of the
policy or program, with
a compelling argument
supported by a
breadth of relevant
literature.
An evaluation of the policy
or program’s impact on
families at risk, including
any unintended
consequences or benefits
20%
No evaluation of the
policy/program’s
impact on families at
risk; evaluation lacks
critical analysis and is
not supported by
evidence
Basic evaluation of the
policy/program’s
impact on families at
risk, but lacks critical
analysis; minimal
integration of literature
Clear evaluation of the
policy/program’s
impact on families at
risk with some critical
analysis.
evidence provided to
support the analysis
with appropriate
integration of literature
Detailed and thorough
evaluation of the
policy/program’s
impact on families at
risk with critical
analysis; strong
evidence provided to
support the analysis,
including strong
integration of literature
Exceptional evaluation
of the policy/program’s
impact on families at
risk with
comprehensive and
insightful critical
analysis; robust
evidence provided to
support the analysis,
including sophisticated
integration of literature
Recommendations for how
the policy or program
could be improved to
better support families at
risk
20%
No recommendations
provided or
recommendations are
not relevant to the
policy/program
analysed;
recommendations lack
specificity or are not
feasible.
Recommendations are
provided but lack detail
or specificity.
recommendations are
feasible but do not
address all major
weaknesses identified
in the analysis.
recommendations are
not supported by
evidence or analysis.
Recommendations are
specific, feasible, and
supported by evidence
or analysis.
Recommendations
address most of the
major weaknesses
identified in the
analysis.
Recommendations
consider the needs
and perspectives of
families at risk and
other stakeholders.
Recommendations are
highly specific,
innovative, and
feasible.
Recommendations
address all major
weaknesses identified
in the analysis and
provide a clear
rationale for why they
will be effective.
Recommendations are
supported by a strong
evidence base and
consider the potential
unintended
consequences of
implementation.
Recommendations are
highly specific,
innovative, and
feasible.
Recommendations are
supported by a
comprehensive and
rigorous analysis of
the policy or program
and its impact on
families at risk.
Recommendations are
likely to result in
significant
improvements in the
policy or program and
its outcomes for
families at risk.
Fluent academic writing
with correct spelling,
grammar and punctuation
10%
Numerous errors in
spelling, grammar, and
punctuation that
impede
comprehension;
Basic proficiency in
spelling, grammar, and
punctuation; some
errors in sentence
structure and clarity,
but meaning is
generally clear;
Good proficiency in
spelling, grammar, and
punctuation with few
errors; clear and
concise sentence
structure that is easy
to follow; demonstrates
Very good proficiency
in spelling, grammar,
and punctuation with
no errors;
Exceptional proficiency
in spelling, grammar,
and punctuation with
no errors; outstanding
sentence structure
23/7/23, 1:19 pmSubject guide
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poor sentence
structure and lack of
clarity in expression;
use of inappropriate
language and tone for
academic writing
appropriate language
and tone for academic
writing
an understanding of
academic writing
conventions and tone
excellent sentence
structure and clarity
that is engaging and
easy to follow;
demonstrates a strong
understanding of
academic writing
conventions and tone
and clarity that is
engaging and
compelling;
demonstrates a deep
understanding of
academic writing
conventions and tone,
and applies this
knowledge to create a
highly effective piece
of writing
Use of current literature
and relevant theory
(minimum five academic
references) referenced in
accordance with the APA
referencing style
10%
No references provided
or references are not
relevant to the topic;
absence of, or
incorrect use of, APA
referencing style
References provided
but are not all current
or not all relevant to
the topic.
APA referencing style
used with minor errors
or inconsistencies
At least five current
and relevant
references provided
and integrated well into
the essay.
APA referencing style
used accurately and
consistently
More than five current
and relevant
references provided
and used effectively to
support arguments
throughout the essay.
APA referencing style
used expertly and
consistently
More than five current
and highly relevant
references provided
and used expertly to
support arguments
and insights
throughout the essay.
APA referencing style
used impeccably and
consistently,
demonstrating expert-
level skill and
knowledge

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History of Asian/Pacific American interaction with law enforcement and the government

For each of the Essay Questions below, you must answer it with a full paragraph.  A full paragraph is 6-8 sentences and lets me know that you completely understand the concept.  

One and two sentence answers will be given 0 points.  Additionally, this is not a Cut and Paste exercise. The only way I know that you understand the concept is if you explain it to me in your own words. 

  1. Explain the history of Asian/Pacific American interaction with law enforcement and the government. Give specific examples.
  2. What are some of the myths and stereotypes of Asian/Pacific Americans? Why are they off base?
  3. Describe some of the characteristics of Asian/Pacific Americans families.
  4. Explain the communication style of Asian/Pacific Americans. Give specific examples.
  5. What are the key issues between Asian/Pacific Americans and law enforcement? What crimes are prevalent in the Asian/Pacific American community?
  6. What are some of the stereotypes and cross-racial perception of the black community? How do you think this impact relations with law enforcement?
  7. What are the key issues between the black community and law enforcement?
  8. What communication barriers exist between the black community and law enforcement? How does perception play a role in these barriers?
  9. How does the difference in perception of threats and aggressive behavior play a role in the relationship between the black community and law enforcement?
  10. How are efforts being made toward a positive relationship between the police and the black community?

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The federal government regulates the EBP by ensuring healthcare professionals have the necessary skills to adopt it

Evidence Based Policy

Student Name

Institution Affiliation

Organizational Policy

Evidence-based practice (EBP) is a proposed policy that is applied in the healthcare sector by different stakeholders, including the healthcare providers, patients, and management (Mcgrath, 2019).

The federal government regulates the EBP by ensuring healthcare professionals have the necessary skills to adopt it.

The performance benchmarks target evaluating the medical errors, re-hospitalization rates, and recovery rates.

Evidence-based practice, often known as EBP, is used in the healthcare industry by various stakeholders, including patients, healthcare professionals, and management. The EBP is now being regulated by the federal government, which is doing so by ensuring that healthcare practitioners possess the essential competencies to implement it. The evaluation of medical errors, re-hospitalization rates, and recovery rates are the primary focuses of the performance benchmarks that are now being carried out.

2

Adoption of Informed Practice

Physicians recently are the stakeholders that have agreed to adopt the EBP in their intervention.

EBP entails following strict clinical criteria to choose the best course of action for the patient, frequently placing more importance on processes than on the client’s desires or the physician’s knowledge (Breslin, 2018).

Adopting the evidence-based practice (EBP) is critical in the healthcare sector because it improves decision-making, ensuring that the patient’s interests are addressed accordingly. Until recently, physicians concentrated on providing healthcare through evidence-based practices (EBP). EBP entails following strict clinical criteria to choose the best course of action for the patient, frequently placing more importance on processes than on the client’s desires or the physician’s knowledge (Breslin, 2018). Several academics and researchers have questioned the validity of EBP because it ignores the patient’s beliefs and principles while making treatment judgments, which is difficult to understand.

3

Practice Guidelines

The evidence based policy is a public policy guideline that is applicable in the healthcare sector helping in improving the processes, programs and procedures of care.

The health providers are considering the policy due to the fact that it ensure that previous data and researches are used to inform the decision made in healthcare.

The evidence-based policy is a public policy guideline that is relevant in the healthcare sector and helps in improving the processes, plans, and procedures of treatment. This guideline was developed by the Institute of Medicine (IOM). The fact that it ensures that past data and researches are used to inform the decisions that are made in healthcare is one of the primary reasons why health professionals are contemplating the strategy.

4

How a Proposed Policy and practice guidelines will affect how a stakeholder group does its work.

The nurses and physicians start working towards a patient-centered care model.

The healthcare providers work as an interdisciplinary team where they cooperate, integrate, and communicate care of the teams.

Application of quality improvement where nurses and physicians can identify errors and the disease diagnosis before intervention (Breslin, 2018).

Provide patient-centered care, which means recognizing and caring about patients’ differences, values, preferences, and expressed needs; relieving pain and suffering; coordinating continuous care; listening to, clearly informing, communicating with, and educating patients; sharing decision-making and management; and always advocating for disease prevention, wellness, and promoting healthy lifestyles, with a focus on population health. Work in teams with people from different fields, and ensure care is continuous and reliable by cooperating, collaborating, communicating, and integrating care. Use evidence-based practice. For the best care, combine the best research with clinical expertise and patient values, and participate in learning and research activities as much as possible. Apply quality improvement: find errors and risks in care; understand and use basic safety design principles like standardization and simplification; understand and measure the quality of care in terms of structure, process, and outcomes in relation to patient and community needs; and design and test interventions to change processes and systems of care to improve quality.

5

How EBP will improve Stakeholders Group Outcome

Patient-centered care is based on the professional interaction between clinicians and patients, which gives patients a chance to say what they believe, what they want, and how they want to be treated.

This is based on the idea that health professionals can better make clinical decisions because they have more specialized knowledge about the subject (Tran, 2020).

Patient-centered care is based on the professional interaction between clinicians and patients, which gives patients a chance to say what they believe, what they want, and how they want to be treated. When making therapeutic decisions, doctors have long taken a paternalistic approach, acting on behalf of their patients and their families. This is based on the idea that health professionals can better make clinical decisions because they have more specialized knowledge about the subject (Tran, 2020). Even if this is true, this way of making decisions doesn’t consider what the patient wants. To ensure patients are safe and happy, they need to discuss therapy options and procedures.

6

Benchmarking of Evidence Based Practice

Benchmarking compares and evaluates a healthcare organization’s performance versus that of similar organizations across the country.

Benchmarking the EBP is critical and has also been adjusted to the nursing area, especially in long-term and acute care hospitals.

The relevant benchmarking methods include quality control, patient happiness, and patient safety.

Benchmarking compares and evaluates a healthcare organization’s performance versus that of similar organizations across the country. Leaders can use it to see how their organization stacks up against other organizations that provide the same service. There is also a national-level sharing of best practices and evidence-based practice (EBP) clinical trial results. Benchmarks can be adjusted to specific nursing areas, such as acute and long-term care hospitals, hospices, and home health institutions. Quality control, customer happiness enhancement, patient safety enhancement, and ongoing improvement are the four cornerstones of clinical practice benchmarking.

7

Collaboration with Policymakers

Collaborating with policymakers ensure that policies directed towards healthcare support the evidence based practice policy that support healthcare providers.

Policymakers should consider use of the evidence based policy structure in developing laws that help healthcare move to the next level.

Working together with those who determine policy to ensure that policies pertaining to healthcare support the evidence-based practice policy that aids in the provision of healthcare is an important step. When drafting regulations that will help the healthcare industry go to the next level, policymakers should give serious consideration to using the evidence-based policy structure.

8

Strategies of Collaboration with Stakeholders and Colleagues

Stakeholders, especially nurses and physicians, play an important role in implementing evidence-based practice since they are the main implementers.

The healthcare providers agree to participate in the training and education program on using the EBP and skills to deliver quality services (Tran, 2020).

Patients also adhere to the EBP protocol that the providers adopt and accept to receive patient-centered care.

Since they are the primary implementers, stakeholders—and nurses and doctors in particular—play a vital part in the process of putting evidence-based practice into action. The healthcare providers have indicated that they are willing to participate in the training and education program that will focus on using EBP and skills to give quality services. In addition, patients agree to follow the EBP protocol accepted by the providers and to take part in the patient-centered care being provided.

9

Impact of EBP change

The primary goal of the suggested reform is for doctors to identify, respect, and attend to each patient’s condition as a unique experience based on their values, principles, and requirements.

Patient-centered care that offers critical information about the ailment, available therapies, and therapy options and empowers patients to make their own decisions is another desirable outcome.

The approach can improve health outcomes and boost patient satisfaction by involving patients in their care. Patient engagement in clinical decision-making will necessitate training for professionals, which will add to the expenditures.

The primary goal of the suggested reform is for doctors to identify, respect, and attend to each patient’s condition as a unique experience based on their values, principles, and requirements. Patient-centered care that offers critical information about the ailment, available therapies, and therapy options and empowers patients to make their own decisions is another desirable outcome. The approach can improve health outcomes and boost patient satisfaction by involving patients in their care. Patient engagement in clinical decision-making will necessitate training for professionals, which will add to the expenditures.

10

How to Achieve the Changes

To achieve the EBP goal, health care providers should be educated and trained to recognize the importance of incorporating patients into the decision-making process.

To achieve this goal, patients and their loved ones must understand the importance of actively participating in discussions on therapeutic treatments and expressing their thoughts and desires.

The inability of patients to effectively communicate their wants and needs to healthcare professionals may also result from service fragmentation throughout the patient care process.

The goal of evidence-based practice (EBP) should be accomplished by educating and training health care practitioners so that they know the significance of involving patients in the decision-making process. To achieve this objective, patients and the people closest to them in their lives need to comprehend how vital it is to take an active part in conversations on therapeutic treatments and to communicate their thoughts and wishes. Service fragmentation throughout the patient care process may be another factor contributing to patients’ incapacity to properly convey their goals and requirements to the medical professionals treating them.

11

Financial and Health Implications

When used with patient-centered care, a practice that is based on evidence leads to better health outcomes.

After getting a lot of training, patients can choose treatments that are tailored to their needs and preferences.

Because patients are safer and happier, there are fewer lawsuits and claims of malpractice (Mcgrath, 2019

When used with patient-centered care, a practice that is based on evidence leads to better health outcomes. After getting a lot of training, patients can choose treatments that are tailored to their needs and preferences. Because patients are safer and happier, there are fewer lawsuits and malpractice claims (Mcgrath, 2019). If the suggested change is not made, practitioners might not see how important it is to include patients in the decision-making process. If the patient’s wants and needs aren’t considered, this could lead to lawsuits and other financial problems.

12

References

Breslin, B. (2018). Evidence-based practice: The art of the rule of nursing. Current Research: Integrative Medicine, 03. https://doi.org/10.4172/2529-797x-c2-006

Mcgrath, B. (2019). By the patient, for the patient. Determining the critical quality of care measures for improving tracheostomy care. Medical Research Archives, 7(11). https://doi.org/10.18103/mra.v7i11.1989

Tran, B. (2020). Strategies for effective patient care: Integrating quality communication with the patient‐centered approach. Social and Personality Psychology Compass, 15(1). https://doi.org/10.1111/spc3.12574

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Risk Management Framework used by the Federal Government

In this module, you explored selecting security controls as it relates to the Risk Management Framework used by the Federal Government and other organizations to manage risk. The security control baselines address the security needs of a broad and diverse set of constituencies and are developed based on a number of general assumptions, including common environmental, operational, and functional considerations. The baselines also assume typical threats facing common information systems.You have been tasked to brief your manager/CFO or CEO of your company (continue to use the one you have been referring to in the previous models) about selecting security controls. Prepare a three-four page paper, not including title and reference pages, describing how and why you selected and tailored a set of baseline controls based on the categorization of your company’s payroll system Discuss the security controls you selected (at a high level – families) based on impact levels of each security objective: confidentiality, integrity and availability and your justification for each. (Refer to NIST SP 800-53r5, Chapter 3 for assistance).Your paper must be double-spaced, use a standard 12-point font and standard margins. At least two APA formatted in-text citations are required plus appropriate references must be listed. (Note: No wiki or blog references are allowed).Your document should be free of spelling and/or grammatical errors.

THE PAYROLL CATEGORIES AND CIA TRIAD

Payroll categories

Some payroll categories within St John’s healthcare facility shall include taxes, wages, deductions, employer expenses, and accruals. According to the law, an organization must create payroll categories where different employees are assigned the due amounts of finances. Within our organization, these categories shall help determine the specific amount assigned to every employee and make the process automated to prevent potential delays and human-related errors. However, it’s essential to understand that before the exposes, wages and accruals are expended as paychecks, they must be assigned to different workers.

The first category shall include wage creation determined by the salary and hourly performance of the involved individuals. Within our facility, other wages will include overtime, bonus, commissions and salaries. Secondly, the accruals will be created based on employees’ accumulated hourly performance that helps them receive special payments and packages like sick leave and vacations. Therefore the number of hours one works weekly shall determine the accruals for the vacation payment.

The third category is the creation of the deductions, which are the amounts of money that must be subtracted from the employee’s paycheck. However, this amount does not include the taxation rates. Finally, the employer expenditure shall include the amounts of money deducted from the organization for having employees. The amount is not subtracted from employees’ payments, although it affects their contributions, for example, the pension contributions.

The impact levels

Confidentiality

According to Srinivas et al. (2019), it is the process of ensuring that employees’ payroll information is kept privately against access from unauthorized parties. The financial information of any healthcare information, including the employee’s payroll, should often be securely stored and should not be received directly or indirectly by other parties. Additionally, most workers normally need their private database to be kept securely. Therefore, if it is exposed, this may damage organizational reputations and break the confidentiality agreement between the organization and the employee involved. Sometimes there may be lawsuits from the process when some employees realize that the management is underpaying them despite delivering similar value to the organization.

Integrity

Integrity is ensuring that employees’ payroll data is not changed, duplicated or added maliciously. Integrity ensures that the amount the organization expects should be paid to the employees is the correct amount. However, when there are changes, the employee may receive a lower or higher amount which has different consequences. When an employee receives a higher amount without reports, the organization may undergo losses, especially when auditing is not done. When employees are underpaid, they are more likely to get less motivated in their workplace. Therefore integrity seeks to ensure that the agreed and expected amount is calculated and delivered to the relevant parties. Sometimes the employees within the IT offices are more likely to manipulate the system to overpay themselves; that is why external and internal auditing are significant. Lisdorf (2021).

Availability

According to Force (2018), it is the task of ensuring that data regarding employees’ payroll is always accessible. For example, accessing the data may be difficult when hardware or software failures. It may lead to delayed payment, which also demotivates employees. Every time a salary payment date is postponed, employees’ productivity is reduced significantly, which may lead to increased suffering of the patients and a lost reputation of the organization. To promote availability, there is a need to have a comprehensive data backup system for retrieval in case failure occurs.

References

Force, J. T. (2018). Risk management framework for information systems and organizations. NIST Special Publication800, 37. https://www.itdojo.com/oolruchu/2019/01/NIST_SP_800-37r2.pdf

Lisdorf, A. (2021). Securing the Cloud. In Cloud Computing Basics (pp. 131-143). Apress, Berkeley, CA. https://link.springer.com/chapter/10.1007/978-1-4842-6921-3_11

Srinivas, J., Das, A. K., & Kumar, N. (2019). Government regulations in cyber security: Framework, standards and recommendations. Future generation computer systems92, 178-188. https://www.sciencedirect.com/science/article/pii/S0167739X18316753

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Writers Solution

Australian Government’s implementation of budgetary measures to manage the social and economic impacts of COVID-19

Critically evaluate Andrew et al.’s (2021) analysis of the Australian Government’s implementation of budgetary measures to manage the social and economic impacts of COVID-19. In your discussion explain the authors’ argument that Australia’s history of inequality has shaped these actions and the effect inequality may have on outcomes.

Notes: 400 words.

Accounting, inequality and COVID-19 in Australia Jane Andrew and Max Baker The University of Sydney Business School, Sydney, Australia, and James Guthrie Macquarie Business School, Macquarie University, North Ryde, Australia Abstract Purpose–The authors explore the Australian Government’s implementation of budgetary measures to manage the social and economic impacts of COVID-19, paying particular attention to how the country’s history of inequality has shaped these actions, and the effect inequality may have on outcomes.

Design/methodology/approach–In this qualitative case study of public budgeting, the authors draw on the latest research into inequality to consider the implications of policy responses to COVID-19 in Australia. In particular, we examine the short-term introduction of what we term“people-focused”budgetary measures.

These appeared contrary to the dominant neoliberalist approach to Australian welfare policymaking.

Findings–This paper foregrounds the relationship between budgeting, public policy and inequality and explores how decades of increasingly regressive tax systems and stagnating living wages have made both people, and the state, vulnerable to crises like COVID.

Social implications–There is still much to learn about the role of accounting in the shaping of growing economic inequality. In focusing on public budgeting within the context of COVID, the authors suggest ways accounting researchers can contribute to our understanding of economic inequality, both in terms of drivers and consequences. The authors hope to contribute to a growing body of accounting research that can influence social movements, political debates and policymaking, while also raising awareness of the consequences of wealth and income inequality.

Originality/value–The authors explore ways accounting scholars might help articulate a post-COVID future that avoids recreating the inequalities of the past and present.

KeywordsInequality, COVID-19, Public budgeting, Social accounting, Neoliberalism, Public policy, Piketty Paper typeResearch paper We do not always respond to shocks with regression. Sometimes, in the face of crisis, we grow up—fast (Klein, 2007). 1. Introduction The COVID-19 pandemic has exposed systemic challenges that need to be addressed by both society and scholarship. Implicated in those challenges is capitalism itself, as well as disciplines closely aligned to its ends like accounting.Guthrie and Parker (2017, p. 8) argue that accounting“has responsibilities that affect the living conditions of billions of people globally”, and they urge researchers“to rediscover contemporary relevance”for the field and to“enter into dialogue with potential audiences beyond themselves”(p. 11).

Along with climate change, economic inequality is one of the most pressing issues of our time. As accounting scholars, we have much to contribute to a collective understanding of the impact of inequality on society and the crafting of strategies to redress social and economic imbalances.Tweedie and Hazelton (2019)argued that the accounting and accountability research agenda should engage more actively with economic inequality, which aligns with AAAJ’s remit to reflect the severe issues associated with allocative, distributive, behavioural, social and ecological problems of the modern world.

Many countries have adopted neoliberal ideas and policies, imposing new public management (NPM) aligned with“quasi competition”and“business-like”management models in the public sector. NPM is a logic steeped in the management structures of the Accounting, inequality and COVID-19 1471 The current issue and full text archive of this journal is available on Emerald Insight at:

https://www.emerald.com/insight/0951-3574.htm Received 17 July 2020 Revised 10 December 2020 26 February 2021 Accepted 23 March 2021 Accounting, Auditing & Accountability Journal Vol. 34 No. 6, 2021 pp. 1471-1483 © Emerald Publishing Limited 0951-3574 DOI10.1108/AAAJ-07-2020-4688 private sector (Guthrieet al., 2005) and markets (Steccoliniet al., 2020). In terms of public budgeting, NPM has led to an obsession with reduced government debt, privatisation of state assets and services, increased support for private enterprise and capital, and a reduction in taxes and government welfare spending. The global financial crisis in 2008 and subsequent sustained fiscal austerity appear to have firmly entrenched these ideas in Australian public budgeting (Martin-Sardesai and Guthrie, 2020). Yet, there is no evidence to suggest this has reduced the size of government expenditure and government debt. Instead, it has transferred the machinery of Government to business to deliver government-funded services.

In studying inequality, the COVID-19 pandemic has brought public budgeting approaches into even sharper focus. Given the effects of COVID have intensified pre-existing racial, gender and class inequalities (Lehman, 2012;Lehmanet al., 2018), we explore whether the Australian Government’s response to COVID temporarily addresses several forms of inequality, via three specific questions.

(1) How has the pandemic challenged existing public sector budgetary rules and institutional design?

(2) What are the key political, economic and social factors influencing pandemic related policy responses and budgetary measures?

(3) Will there be permanent changes and unintended consequences to extant fiscal institutions as a result of the pandemic?

2. Background In November 2020, many economic indicators pointed to an emerging major global recession.

To insulate businesses and individuals from the financial consequences of COVID-19 public health interventions, governments across the globe have engaged in a wave of public spending. On the surface, the expenditure patterns appear to have deviated temporarily from neoliberal policy norms (Andrewet al., 2020), such as regressive taxation (Cooperet al., 2010), deregulation (Merinoet al., 2010), privatisation and the general dismantling of the welfare state and labour organisations (Andrew and Cahill, 2017;Uddin and Hopper 2003). We will argue that COVID-19, in particular, has highlighted our shared dependence on well-resourced governments in times of crisis and questioned the future of government spending and revenue-raising. Yet the unfolding crisis and the various government responses also have animated debates about economic and social inequalities (seeGrossiet al., 2020for a discussion of international reactions). In our paper, we focus on the Australian Government’s response to COVID-19. Still, we are speaking to a broader set of concerns that are of international interest, particularly as they relate to the effects of crises on public budgeting.

Australia is somewhat novel as a context as a conservative government have introduced these interventions in a temporary break from their preference for budget surpluses, austere social safety nets and business-focused stimulus measures.

The facts regarding economic inequality in Australia are bleak. Before the COVID-19 crisis, there were 3.24 million people (13.6% of the population) living below the poverty line, including 700,000 children under the age of 15 (ACOSS, 2019,2020). Women, particularly those who are single parents, and Aboriginal and Torres Strait Islander people continue to be over-represented in measures of poverty (Commonwealth Government of Australia, 2009– 2014). There is little doubt the pandemic has increased both the number of people in poverty and the degree of their economic strain. For example, the Australian Bureau of Statistics (ABS, 2020) estimates that at the peak of the employment crisis in June 2020, more than 1.6 million people were receiving unemployment benefits (known asJobSeeker) with 835,100 jobs lost since March. Even those people who have jobs are less secure: at the time of writing more AAAJ 34,6 1472 than 6 million people across 860,000 businesses were receiving wage supplements from the Government (known asJobKeeper) and in June 2020 over 50% of the Australian workforce was supported in part by the Government’sJobSeekerandJobKeeperpackages. Yet the pandemic has increased the wealth of the uber-rich, with the combined worth of Australia’s 200 wealthiest individuals rising by 25% in 2020 (Wade, 2020). While Australian policy responses to the pandemic have included a (temporary) focus on vulnerable people, as we will discuss, these same policies have generated wealth for businesses and their owners.

With this in mind, we agree withBerger (2017)that accounting academics can offer insights into the conditions of the present to help shape a more equitable and sustainable future (Bebbington and Unerman, 2018). Our paper discusses the relationship between accounting, public policy and inequality to articulate alternative pathways that might avoid recreating inequalities in a post-COVID future (Tweedie and Hazelton, 2015,2019).Section 3discusses the relationship between accounting, crises and inequality, andSection 4outlines our case study of pre-pandemic inequality in Australia.Section 5follows with an analysis of the shape of inequality in Australia after the pandemic where we discuss three specific“people-focused” budgetary measures enacted by the Australian Government during the crisis:JobKeeper, JobSeekerand theearly release superannuation scheme.InSection 6, we explore alternatives to the neoliberal approach to social welfare and inequality. We end with a consideration of the future beyond these temporary social welfare interventions, asking whether the crisis will provide the impetus to rethink neoliberal welfare policy solutions over the longer term.

3. Accounting, crises and inequality Accounting technologies have long been intertwined with capitalism (Andrew and Baker, 2020;Bryer, 2000a,b;Chiapello, 2007,2017;Cooper, 2015), withChiapello (2007, p. 268) referring to accounting as the“institution par excellence, whose progress is an indicator and sign…of the advance of capitalism”. Within capitalism, accounting has helped ensure the ideological and political potency of financial information masquerading (albeit imperfectly) as“truth”(Lapsley and Miller, 2019;Roberts and Wang, 2019;Tweedie and Hazelton, 2019).

With an emphasis on surplus accumulation and exploitation in the pursuit of profit, accounting practices have played a significant role in the production and maintenance of inequalities. The joint efforts of the accounting profession, standard setters and the Big Four global accounting firms have normalised the notion that the interests of capital and business are aligned with those of the public to such a degree that it has become almost impossible to imagine alternatives (Brooks, 2018).

Critically, this suggests that “inequality does not existas such”(Piketty, 2020, p. 7) but is instead, the outcome of neoliberal policy choices. According to Piketty, inequality ismade through the“legal, physical, educational, and political systems that people choose to adopt and the conceptual definitions they choose to work with”and that these are recruited to generate dominant narratives that can“bolster the existing inequality regime”(Piketty, 2020, p. 1). In Australia, neoliberal policy choices have led to unemployment, underemployment, suppressed wage growth and allowed forthe ballooning of household debt and intensification of inequality. In viewing the state as a business entity, neoliberals fear public debt and associated budget deficits (Andrewet al., 2020).

Accounting researchers have been concerned with the effects of neoliberalism on regulation, public budgeting and public service provision (Andrew, 2007;Merinoet al., 2010; Lapsley and Miller, 2019;Munzer, 2019;Peda and Vinnari, 2019). Many argue that by privileging capital, the legitimacy of surplus accumulation and the affirmation of cost minimisation on people and the planet, accounting has valorised exploitative practices that underpin the trajectory of rising economic inequality (Tweedie and Hazelton, 2015,2019).

However, crises like the current pandemic both expose already existing inequalities and (if left unchecked) intensify their effects (Spinney, 2020). Without both temporary and longer- Accounting, inequality and COVID-19 1473 term budgetary intervention, much of the burden of COVID-19 will fall on those already vulnerable, potentially exacerbating“deeply rooted social, racial, and economic health disparities”(Dornet al., 2020).

While the poor suffer disproportionally during crises under neoliberalism, the rich are well placed to get richer. In the past, crises have allowed for the rapid mobilisation and unquestioning adoption of neoliberal ideas within policymaking circles (e.g. the effectiveness of free markets and business, the benefits of privatisation and the inefficiency of public service delivery). They also present opportunities for significant transformation. Crises unsettle norms, rendering vulnerabilities, injustices and inequalities visible in ways that introduce the possibility of change. The pandemic provides an opportunity to rethink the relationship between governments, markets and citizens. Through strong advocacy and good policy alternatives, inequality can be addressed by a deepening of democratic ideals and the“rational pursuit of collectively defined and approved ends”(Bourdieu, 1998, p. 104, emphasis in original). But achieving transformation requires a radical rethinking of the role and purpose of accounting beyond that forged under neoliberalism, developing new approaches to public budgeting that address the intensifying inequalities produced by the pandemic (Andrewet al., 2020).

4. Pre-pandemic inequality in Australia While experiences across the world have varied, Australia provides a useful case study of pre-pandemic inequality. According to the OECD’s global economic outlook, Australia has done well compared to the rest of the developed world in handling the pandemic and emerging from the recession (Wright, 2020). Not only has the public health response been effective, attributed mainly to geography and closed borders, science-based policy response and community-oriented compliance culture (Wright, 2020), but the Government’s approach has been based on stimulus rather than austerity (theIMF Policy Tracker (2020)suggests that at 11.6% of GDP, Australia’s direct fiscal response is amongst the highest in the world).

Before the COVID-19 pandemic, both income and wealth inequality had been rising in Australia. In 2015–2016, an individual in the highest 1% of income earners took home more in a fortnight than the yearly salary of someone in the lowest 5% of income earners (ACOSS, 2018). According to data obtained from the Inequality Lab[1]income inequality in Australia has increased consistently since the 1980s.Figure 1demonstrates the increasing share of national pre-tax income earned by the highest income earners[2]. The top 10% income earners increased their proportion of the country’s total income from 23% to 33%. However, the real change was that the top 1% of earners now take home 13% of total national income, more than double what it was in the 1980s (5%). Figure 1.

Percentage share of pre-tax national income amongst high income earners AAAJ 34,6 1474 An Australian Bureau of Statistics report released mid-2019 shows that the wealthiest 200 people in Australia increased their net worth by an estimated 20% in 2018 (Long and Janda, 2019). Conversely, changes to the labour market, household debt and the size of the average mortgage mean that 10% of working households in Australia have less than $90 of savings in the bank (Power, 2020). The World Inequality Report neatly sums up the root cause:“economic inequality is largely driven by the unequal ownership of capital” (Alvaredoet al., 2018, p. 10). In Australia, inequality in capital stems from marked differences in homeownership and superannuation (private retirement savings) (Coates and Chivers, 2019).

Inequality is a global issue, with The World Inequality Report (Alvaredoet al., 2018,p.5) revealing that inequality levels differ widely between countries with similar levels of development. This highlights the critical role that national policies and public budgeting play in the shaping of inequality. Given this, it seems clear that Australia can address not only pre-existing inequalities through budgetary measures, but, if these are attuned to the needs of vulnerable people, some of the adverse social and economic effects of COVID can also be mitigated.

5.“People-focused”budget responses to COVID in Australia In response to the pandemic, the Australian Government mobilised a raft of stimulus measures for both businesses and individuals. A recent OECD report said that Australia’s economic improvement has been due to an avalanche of government financial support, such as theJobKeeperwage subsidy, and the Reserve Bank’s support in cutting interest rates and buying government bonds (OECD, 2020). We consider three of what we refer to as“people- focused”budgetary responses enacted by the Government. On the face of it, these appear to deviate significantly from the discourse on welfare and the market-based solutions that have dominated Australian public budgeting for decades (Andrewet al., 2020). Yet on closer inspection, these temporary relief measures also implicitly or explicitly reinforce neoliberal ideology.

5.1 JobSeeker Since 1945 the Australian Government has provided an unemployment payment to citizens who find themselves without work, but in the early 1980s social welfare provisions started to change as unemployment began to be conceptualised less as a collective problem for governments and more as an individual responsibility. This shift is a consequence of the embrace of the neoliberal philosophy of personal responsibility for social well-being accompanied by the withdrawal or reduction of state support (cost-saving). Over time, payments to the unemployed have reduced in size (relatively), and access has become more prohibitive.

At the beginning of 2020, the Government’s low unemployment payments came under scrutiny, and a parliamentary committee issued a report warning that people were being forced into poverty, food insecurity, homelessness and compromised mental health because of lack of income support. With the onset of the pandemic and widescale job losses, on 24 March 2020, the Government announced temporary changes to theJobSeekerpayment that included a supplement to the unemployment benefit of $550 a fortnight, along with a lifting of wait times, changes to the assets and income test, removal of the“mutual obligation” requirements and a streamlining of the application process. The changes initially projected to cost $14 billion over six months, were designed to“supercharge the safety net”and“support the most vulnerable”(Henriques-Gomes, 2020 ). The program has since been extended at a lower rate of supplementation (to $250 in September and then to $100 in December 2020) Accounting, inequality and COVID-19 1475 and with tighter eligibility requirements until March 2021. In October 2020, when the Government released its budget (six months late) it became clear that the phased reduction in people-focused support would be replaced by a growing emphasis on a business-driven recovery.

This shift in focus symbolically signals that people receivingJobSeekerbefore the pandemic was“responsible”for their unemployment, unlike those who found themselves unemployed through no“fault”of their own as a result of the public health interventions (e.g.

shutdowns). Drawing such a distinction is a by-product of neoliberal restructuring that has eroded previous welfare provisions to create a“flexible”labour market (i.e. casualisation), leaving the majority of Australian workers with few protections and vulnerable to unemployment (ABC News, 2018).

According to the ABS, the unemployment rate rose from 5.2% in early 2020 to 7.1% by September (ABS, 2020). The October data shows 747,600 Australians worked between one and nine hours per week, which is 5.8% of all workers with jobs. If all of these workers were classified as unemployed–which many effectively are, given they would work only a handful of hours a week–the unemployment rate increases from 7.00% to 12.44%. None of these workers would qualify forJobSeekerpayments (Austin, 2020).

Approximately 1.7 million people receivedJobSeekerpayments in September (Henriques- Gomes and Karp, 2020). There is little doubt that this scheme provided critical relief from the immediate consequences of public health-related unemployment. Also considered that JobSeekerpayments to the unemployed have ensured those people have resources to pay for essentials such as housing, food and clothing. Despite this, the Government is winding back its welfare provisions to pre-COVID levels. The OECD has warned the Government against withdrawing support too quickly, and it also should consider increasing payments to the unemployed on a long-term basis (Wright, 2020).

5.2 JobKeeper The potential value of a universal basic income has been widely debated (see, e.g.Lawhon and McCreary, 2020), in terms of both social and environmental benefits. However, most governments have resisted undertaking policy experiments to assess the viability of a universal wage[3]. Despite government wage subsidies being inconsistent with neoliberal principles, on 30 March 2020, the Australian Prime Minister announced a $130 billion package focused on sustaining employment during the economic downturn caused by the pandemic through a wage subsidy package to employers. With similar features to a universal basic income, theJobKeeper package provided initial temporary payments of $1500 a fortnight to eligible businesses to subsidise the wages of employees who might otherwise have been made redundant. It has since been revised downwards to $1200 from September to $1000 in January 2021 and will end in March 2021. The program has sought to maintain the employer-employee relationship through a wage subsidy, thereby helping to support employment and ensure money continues to flow within the economy. However, the failure ofJobKeeperto include certain groups of employees has been controversial. In particular, the 2.17 million people on temporary visas in Australia (such as students, working holidaymakers, temporary skilled workers) and citizens and permanent residents not in their role for at least 12 months are not included[4].

Both the extension ofJobSeekerand the introduction ofJobKeepersaw the Government mobilise budgetary measures that put money directly into the hands of individuals whose livelihoods were compromised as a result of the lockdown restrictions imposed in response to COVID-19. Given the schemes will be funded by taxpaying Australians, to a large extent, the welfare responsibility of the crisis has been collectivised. This is a significant, albeit temporary, shift from the neoliberal norms of previous government administrations that AAAJ 34,6 1476 rejected direct welfare payments for the social safety net, preferring instead to stimulate business as a means to keep jobs. The temporary nature of these programs does not present a wholesale change in thinking, but it does signal the importance of the state as the insurer of last resort during a crisis[5].

Unfortunately, for many, theJobKeepersubsidy only delays their eventual unemployment and the need forJobSeekerwhen the program ends in March 2021. Given this, the Reserve Bank has been urging the Government to consider a more robust counter-cyclical employment creation scheme that focuses on public infrastructure projects (Associated Australian Press, 2019). In effect, this would shift resources from a wage subsidy into new forms of government employment that targets the construction of new public assets, securing the nation’s longer-term collective wealth. Instead, the Federal Budget 2020 has sent strong signals that the Government is keen to revert to budgetary measures that stimulate (and subsidise) the private sector, capital and a business-led recovery (Commonwealth of Australia, 2020).

5.3 Early release superannuation scheme In a further attempt to get cash into the hands of the Australian people, the Government initiated anearly release superannuation scheme[6].From 20 April 2020, eligible individuals were permitted to access up to $20,000 of their retirement savings without being subject to tax or a means tests for other forms of welfare support. By November 2020, over 50,000 people have withdrawn over $33 billion. In effect, the scheme made it possible for individuals to act as their own welfare provider. Still, the decision to withdraw from superannuation comes with a significant impact on retirement savings in the future.

The funds have been used to pay down debt, pay rent and buy food in the present. At the same time, these same Australians will see their future fiscally constrained in new ways, as they pay for the current stimulus spending through a combination of increased personal taxes, goods and services taxes and additional austerity measures. Indeed, unlikeJobKeeper andJobSeeker, over time the scheme is likely to increase inequality and require additional budgetary spending later when these citizens approach retirement (in the form of pensions and other social infrastructure related to housing and health care). The scheme is in keeping with the logic of neoliberalism wherein“responsible individuals are required to provide for themselves in the context of powers and contingencies radically limiting their ability to do so” (Brown, 2015, p. 134).

6. Budgeting, accountability and tackling inequality Andrewet al.(2020, p. 766) argue that within the straitjacket of neoliberalism, Australia’s national budgets have created: consistent winners and losers, where the winners are large corporations and owners of capital and the losers are the self-employed, contract and casual workers, minorities and society as a whole because there is less money for essential services and infrastructures such as hospitals, schools, welfare payments, science and innovation and public transport. While it seems the ideological frame within which public budgeting takes place has become somewhat impenetrable, the current crisis has shone a light on the realities of neoliberal budgeting.

Given that the health and financial consequences of this pandemic will continue to be unevenly distributed without a fundamentally different approach to public budgeting, including changes to the“education system, health system, tax and industrial relations framework”, Australia will continue to produce“virulent inequality”(Charlton, 2020). Public budgeting within the context of neoliberalism, even when faced with a crisis of the scale we are currently experiencing, has failed to engage with the structural drivers of inequality. Accounting, inequality and COVID-19 1477 Indeed, despite the temporary“people-focused”budgetary interventions outlined above, the sustained bias towards business-led recoveries are set to reproduce remedies that“fail to grasp the root cause of the problem”(Olsonet al., 2001, p. 506).

Indeed, it is increasingly apparent that the Australian Government will not reconceive our essential public services beyond the logics of new public management. Instead of pursuing employment through public infrastructure projects, its focus is on providing subsidies to business to keep employees“on the books”and working. While Australian policy responses to the pandemic have included a (temporary) focus on vulnerable people, these same policies have also been recruited to generate cash for businesses and capital to intensify the worth of the wealthy. When finishing this article in February 2021, the government announced an increase in normal unemployment benefits of $3.57 a day extra. This places Australian at the bottom of the OECD concerning social security payments for the unemployed[7]. The government JobKeeper $100 billion scheme, mainly paid to big corporations, has resulted in Australian billionaires becoming richer and the corporate sector announcing profits and dividends. For instance, Crown Resorts took $255 million in JobKeeper payments in 2020, allowing it to pay $203 million in dividends. Crown made a $120 million loss for the six months to December[8].

Yet alternatives to neoliberalism exist. Piketty’sCapital and Ideology(2020) outlines concrete possibilities for a more equitable future, emphasising public welfare and living wages to flatten the inequality curve–in essence, budgetary measures likeJobKeeperand JobSeekerthat have been mobilised permanently in response to inequality. Alongside these, Piketty (2020, p. 981) makes a case for a“universal capital endowment”funded by a “progressive tax triptych”that focuses on poverty, inheritance and income tax reform to help “diffuse wealth at the base while limiting concentration at the summit”. This proposal tackles inequality by supporting vulnerable workers who are reliant on selling their labour-power in an increasingly unregulated market that puts“constant downward pressure”on wages or has been left without work entirely (and therefore have no real means to build capital) (Andrew and Baker, 2020, p. 647).

It is evident that alternatives to neoliberal forms of revenue-raising and expenditure within the routines of public budgeting (seeMarriott and Sim, 2019;Sikka, 2015;Veldman, 2019) have proven essential during the initial phases of this crisis and can no longer be dismissed as unrealistic. In the space of months, the government have changed their approach to public policy and public budgeting to enable the suspension of rents and mortgages, the outlawing of evictions, the provision of a living wage, free childcare, the freeing of prisoners and the channelling of funds into public goods and services like healthcare and cleaning. Policies that seemed previouslyimpossiblehave proven temporarily possible (if not essential) in the face of the pandemic. That said, the suite of“people-focused” budgetary measures will produce uneven outcomes as the responsibility for some welfare payments to vulnerable Australians has been collectivised (JobSeekerandJobKeeper) while others remain individualised. In encouraging vulnerable people to draw down their retirement savings (with obvious long-term implications for their retirement savings), the early superannuation access schemeis a profoundly inequitable approach to social welfare, relying both on neoliberal ideas about personal responsibility as well as underlying belief structures about individualism and retirement funding.

In what seems like further evidence of the sustained appeal of neoliberal forms of governance, when the Australian budget was finally released in October 2020 (six months later than expected), it included $1.4 billion in cuts to the funding of eleven critical bodies created to improve government transparency and public accountability. These included the Australian National Audit Office (ANAO), the Office of Information Commissioner, and the Australian Human Rights Commission. Starving a watchdog meant to investigate government misconduct undermines the independence of that organisation. It can only be AAAJ 34,6 1478 viewed cynically, given that the ANAO has uncovered some of the biggest government corruption scandals in 2020, including the possible use of community funding to secure votes in marginal electorates and an allegedly corrupt property deal that has been referred to the police for investigation (Wilkins, 2020). Under the spectre of crisis, it appears the 2020 Budget has eroded the very bodies that ensure Australia’s democratic institutions can meet the challenges posed by this pandemic[9].

7. Conclusions If inequality is created and maintained through discourse and ideology (Piketty, 2020), then accounting has an essential role to play in the production of more equitable futures. Across the spectrum of work undertaken by accountants–from tax and audit accounting to management accounting and financial reporting–all could be more attuned to inequality if underpinned by appropriate regulation, public policy and budgetary measures (Merinoet al., 2010;Sikka, 2009,2015). The pandemic has also prompted a discussion about our rights to basic needs such as food, housing, healthcare, education and secure work, which has implications for the field of accounting practice that prioritises shareholder value and capital markets.

Given that we know there is a relationship between accounting and inequality, there is a pressing need for accounting researchers to contribute to public debates about greater equality and the well-being of people in society. These discussions should include analysis of the living wage debate with empirically rich insights from individuals who have received these kinds of benefits during the pandemic (Skilling and Tregidga, 2019), and a critique of the implications of shareholder value on the real economy and its impact on wealth distribution (Clarkeet al., 2019;Veldman, 2019). Also, there is an urgent need for research that maps the way accounting normalises those business structures and internal management practices that reproduce structural and discursive forms of economic inequality (Tweedie and Hazelton, 2015,2019). We call for accounting researchers to play their part in shaping a post-COVID future that avoids recreating the inequalities of the present.

Notes 1. The World Inequality Lab is associated with the Inequality Report ofAlvaredoet al.(2018), see https://wid.world/world-inequality-lab 2. While the Gini index is often used as a measures of inequality,Alvaredoet al.(2018, p. 27) advises the use of the“share of national income captured by each group”as they argue this is a more meaningful and accurate measure.

3. Finland is a notable exception, but there are other small-scale experiments, some funded by the private sector, taking place in Canada, Scotland, Spain, India, Kenya and the US.

4. Controversially,JobKeeperhas been paid to some large, listed companies, triggering concerns that the program may have artificially inflated profits, dividend payments and executive bonuses.

5. Governments around the world played a similar role in response to the global financial crisis of 2008–2009.

6. Superannuation in Australia is a type of employment-funded pension, partly compulsory and further encouraged by tax benefits.

7.https://www.theguardian.com/business/grogonomics/2021/feb/25/the-jobseeker-increase-is- pathetic-and-so-is-the-spin-to-justify-the-paltry-amount?

8.https://www.crikey.com.au/2021/02/25/jobkeeper-2021-wage-supplement / 9. The 2020–21 Budget includes $98 billion in response and recovery support, including $25 billion under the COVID-19 Response Package and $74 billion under the JobMaker Plan. The underlying Accounting, inequality and COVID-19 1479 cash deficit in 2020–21 is expected to be $213.7 billion (11.0 per cent of GDP) (Commonwealth of Australia, 2020).

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an enabling role for accounting research”,Accounting, Auditing and Accountability Journal, Vol. 31 No. 1, pp. 2-24.

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theory”,Accounting, Organisations and Society, Vol. 25 No. 2, pp. 131-162. AAAJ 34,6 1480 Bryer, R.A. (2000b),“The history of accounting and the transition to capitalism in England. Part two:

evidence”,Accounting, Organisations and Society, Vol. 25 No. 4, pp. 327-381.

Charlton, A. (2020),“Virus to broaden financial inequality”,Sydney Morning Herald, Vol. 27 April, available at:https://www.smh.com.au/national/virus-to-broaden-financial-inequality-20200426- p54nay.html.

Chiapello, E. (2007),“Accounting and the birth of the notion of capitalism”,Critical Perspectives on Accounting, Vol. 18 No. 3, pp. 263-296.

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Coates, B. and Chivers, C. (2019),“Rising inequality in Australia isn’t about incomes: it’s almost all about housing”,The Conversation, Vol. 19 September, available at:http://theconversation.com/ rising-inequality-in-australia-isnt-about-incomes-its-almost-all-about-housing-119872.

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Cooper, C. (2015),“Accounting for the fictitious: a Marxist contribution to understanding accounting’s roles in the financial crisis”,Critical Perspectives on Accounting, Vol. 30, pp. 63-82.

Cooper, C., Danson, M., Whittam, G. and Sheridan, T. (2010),“The neoliberal project—local taxation intervention in Scotland”,Critical Perspectives on Accounting, Vol. 21 No. 3, pp. 195-210.

Dorn, A., van Cooney, R.E. and Sabin, M.L. (2020),“COVID-19 exacerbating inequalities in the US”, The Lancet, Vol. 395 No. 10232, pp. 1243-1244.

Grossi, G., Ho, A.T. and Joyce, P.G. (2020), “Budgetary responses to a global pandemic: international experiences and lessons for a sustainable future”,Journal of Public Budgeting, Accounting and Financial Management, Vol. 32 No. 5, pp. 737-744.

Guthrie, J. and Parker, L. (2017),“Reflections and projections: 30 years of the interdisciplinary accounting, auditing and accountability search for a fairer society”,Accounting, Auditing and Accountability Journal, Vol. 30 No. 1, pp. 1-17.

Guthrie, J., Humphrey, C., Olson, O. and Jones, L. (2005),International Public Financial Management Reform: Progress, Contradictions and Challenges, Information Age Press, Greenwich CT.

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theguardian.com/world/2020/mar/22/australian-jobseekers-to-get-550-increase-as-part-of-huge- coronavirus-welfare-package.

Henriques-Gomes, L. and Karp, P. (2020),“More than 1.3 million Australians on jobseeker as Senate inquiry calls for permanent increase to rate”,The Guardian, Vol. 30 April, available at:http:// www.theguardian.com/australia-news/2020/apr/30/australians-on-jobseeker-payment-up- 450000-in-less-than-a-month.

IMF Policy Tracker (2020),“Policy responses to covid-19”, available at:https://www.imf.org/en/ Topics/imf-and-covid19/Policy-Responses-to-COVID-19.

Klein, N. (2007),The Shock Doctrine: The Rise of Disaster Capitalism, Allen Lane, New York, NY.

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Lehman, C.R., Hammond, T. and Agyemang, G. (2018),“Accounting for crime in the US: race, class and the spectacle of fear”,Critical Perspectives on Accounting, Vol. 56, pp. 63-75.

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Veldman, J. (2019),“Inequality, inc”,Critical Perspectives on Accounting, Vol. 63, 102039.

Wade, M. (2020),“It’s been a fabulous pandemic for the super-rich, but will it make our economy less equal?”,Sydney Morning Herald, Vol. 25 November, available at:https://www.smh.com.au/ business/the-economy/it-s-been-a-fabulous-pandemic-for-the-super-rich-but-will-it-make-our- economy-less-equal-20201124-p56hjz.html.

Wilkins, G. (2020),“Governments starve watchdogs of funding as the war of accountability rages on”, Crikey, Vol. 3 December, available at:https://www.crikey.com.au/2020/12/03/starving- watchdogs-funding-war-on-accountability/.

Wright, S. (2020),“China dispute threatens the economy”,Sydney Morning Herald, Vol. 2 December, available at:https://www.smh.com.au/politics/federal/china-dispute-threatens-australia-s- economic-recovery-oecd-20201201-p56jih.html.

Corresponding author Max Baker can be contacted at:max.baker@sydney.edu.au For instructions on how to order reprints of this article, please visit our website:

www.emeraldgrouppublishing.com/licensing/reprints.htm Or contact us for further details:permissions@emeraldinsight.com Accounting, inequality and COVID-19 1483

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How should government promote “the general welfare”?

 https://www.youtube.com/watch?v=t_ssxCKpECY&t=1s.  link to video 

During the video – the speaker discusses “Welfare – the never-ending debate”. In an essay format paper, discuss/answer the questions he asks (list the question and reply with a minimum of a few paragraphs):

How should government promote “the general welfare”?

What welfare programs should exist?

Who should benefit?

What role should the federal government play relative to the states?

Is it a government role at all?

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Impact of Covid19 on the UK’s economy and the economic policies undertaken by the UK government

Covid19 has affected many economies around the world and has interrupted the global trade. You are required to conduct research on the impact of Covid19 on the UK’s economy and the economic policies undertaken by the UK government as well as the Central Bank to in response to the threat of the pandemic on the UK’s economy.
This task addresses LOs 2 and 3.
LENGTH REQUIRED
2000 word-count.
Please note the following when completing your written assignment:

  1. Writing: Written in English in an appropriate business/academic style
  2. Focus: Focus only on the tasks set in the assignment.
  3. Document format: Essay
  4. Ensure a clear title, course, and name or ID number is on a cover sheet and a bibliography using Harvard referencing throughout is also provided.
  5. Research: Research should use reliable and relevant sources of information e.g. academic books and journals that have been peer reviewed. The research should be extensive.
    The use of a range of information sources is expected – academic books, peer reviewed journal articles, professional articles, press releases and newspaper articles, reliable statistics, company annual reports and other company information. All referencing should be in Harvard style

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The origin and development of the Texas Constitution, A position in the Texas Government

Pick a position in the Texas Government and write a paper on that position. Describe the role, explain what does this person does and the sources of this person’s power (i.e. Texas Constitution or another law or bill), who does this person share power wi

Government Department

El Centro College

Research and Writing Assignment

 This paper meets the requirements of the Core Objective Assessment (it measures the Student Learning Outcomes outlined

below) AND meets the requirements of the Quality Enhancement Plan (it is lined up with the AACU Critical Thinking Value

Rubric).

 The paper must be turned in via BlackBoard (for the Core Objective Assessment and QEP Data Collection – the data will be

pulled randomly from BlackBoard).

2306 – Texas Government

This assignment may address the following SLOs (Student Learning Outcomes) for 2306: Upon Completion of this Course,

students will be able to:

 SLO 1 – Explain the origin and development of the Texas Constitution.

 SLO 2 – Demonstrate an understanding of state and political systems and their relationship to the federal government.

 SLO 3 – Describe separation of powers and checks and balances in both theory and practice in Texas.

 SLO 4 – Demonstrate knowledge of the legislative, executive, and judicial branches of the Texas Government.

 SLO 5 – Evaluate the role of public opinion, interest groups, and political parties in Texas.

 SLO 6 – Analyze the state and local election process.

 SLO 7 – Describe the rights and responsibilities of citizens.

 SLO 8 – Analyze issues, policies, and political culture of Texas.

The Assignment:

 Pick a position in the Texas Government and write a paper on that position (i.e. Governor, Lieutenant Governor, Texas Land Commissioner, Attorney General, specific judge, or any other position).

 In your paper you should:

o Describe the role, explain what does this person does and the sources of this person’s power (i.e. Texas Constitution or another law or bill), who does this person share power with, who does this person report to / who provides a “check and

balance” on this position?

o Explain how the role is filled (i.e. appointed or elected and the process). o Who is the current person in this position and provide background information about this person and major goals /

initiatives this individual has in this position.

o Is this person affiliated with a political party? What role does that play in this position (i.e. with election or appointment, with how this person carries out their duties, with decisions the person makes, with accountability)?

o What are the major issues confronting the person in this position currently? o What is your opinion of this person and why? o Based on your research, what are the major impacts in history of this position and explain.

Length and Style:

 Your paper should be in APA format and double spaced.

 Your paper should include a cover page, abstract page, three (3) written pages at least (introduction, body, and conclusion), and a works cited page.

Sources:

 You must use at least 4 credible sources.

 All 4 sources must be either secondary or primary sources and are credible sources from either library books or library databases.

 Wikipedia and Google are NOT sources.

 You must use at least one (1) chart, graph or other form of visual medium that you interpret / explain / comment on in your paper.

 Please use the librarians – they are eager to help you with your research. Include citations for ALL sources you use. A separate works cited page MUST be included, along with short form citations within the paper. As a general rule you should have at

least one citation for every paragraph except the introduction and conclusion.

BlackBoard:

 Your paper must be turned in via BlackBoard so it is maintained for college assessment purposes.

Rubric

 Your professor will go over the attached Rubric and make sure you understand how you will be graded on this assignment.

 Please review the attached Rubric on your own and refer to it when writing your paper to make sure you follow directions and receive the maximum points possible.

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PRINCE™ is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

Case Study August 2010

Case Study: Using ITIL® and PRINCE2™ Together

Noel Scott, PMP

© The Stationery Office 2010

2 Using ITIL® and Prince2™ Together

Introduction Setting up service desks in offshore locations is big business. There are various drivers behind such efforts. Some are pure cost savings. Others are to attain quality improvements by leveraging superior language or business skills available in the new location. Some projects can be extremely emotive, and all are certainly challenging projects that need to be handled with care.

Recently I was employed by a corporation to manage their first foray into this arena. Their service desk supported not just internal but also external customers, providing in particular incident and access management plus request fulfilment. Their key driver was that their existing service desk was reaching capacity. Expansion in the current location was not physically possible or cost effective, and so an offshore location was selected. To add urgency, a new IT product was going to be released which meant an imminent increase in volume and pressure on the service desk. Demand and capacity management already had calculated the size of the expansion required (150 extra service desk staff, along with the usual supporting IT infrastructure).

The project to set up the new service desk following ITIL® procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB). The CAB rightly recognized early on the scale of the change and so officially invoked the project management group. The vice president for the overall department was confirmed as the project executive to sponsor the project going forward. I was assigned the project to set up the new offshore service desk to run in parallel with the existing service desk. Specifically, I had to ensure the new desk was designed and built to replicate the existing service desk, and bring the two physical services desks together so that they became a single logical virtual service desk.

PRINCE2 supporting ITIL From the moment the CAB provided the project mandate, the project was run using PRINCE2™ methodology. PRINCE2 was extremely valuable in ensuring success. It did this in many ways, but of particular value were the following:

1. The PRINCE2 principle focusing on business justification throughout.

2. PRINCE2’s management by stages to break it down into manageable chunks.

3. The PRINCE2 emphasis on lessons learned from previous efforts.

4. PRINCE2’s risk management provided a methodical and consistent approach throughout.

1. Business Justification Perhaps the greatest benefit PRINCE2 brought was the principle of continued business justification and consistent focus on the business case throughout the project. It ensured that the project

did not deviate away from its central objective. And thank goodness. As there were many tests and traps trying to entice the project away from the original design.

One such lure away from the plan was in the area of function creep. The primary aim of establishing the new service desk was to ensure greater capacity ahead of the release of a new IT product. The new service desk had to be online and ready ahead of the IT product’s launch. It had to be done at minimal expenditure, and so the second site in an offshore location was selected rather than expanding the existing site. The second site did provide other benefits, in particular some extra cover for disaster recovery. If there was a denial of service (such as a fire alarm) or denial of access (such as a network outage) in the existing site, then the new second site could be designed to provide business continuity.

However, to guarantee such extra benefits were realized required extra expense. This additional expense was not overly significant in relation to the overall budget for the project. Moreover, some project savings had already been made elsewhere, so we did have sufficient funds to cover the extra expenditure. However, I did NOT authorise the expenditure. PRINCE2’s principle on focusing on the business case ensured I did not fall into the trap of spending the savings on realising these extra benefits.

Why not? Yes, thanks to the savings already made on the project, our budget would still have remained within our financial tolerances as laid out by the project board. And yes, it is certainly true that it is cheaper to put in place the disaster recovery (DR) infrastructure from the outset (as retrofitting offices with the extra DR requirements afterwards will always be the more expensive option). However, the DR benefits were a perfect example of gold plating. They were still an exception beyond what we had originally justified. Our PRINCE2 business case reminded us that we were not creating this site specifically for disaster recovery purposes. Our primary concern was to expand capacity. So when extra expense was requested to ensure the new site was fully capable of providing such business continuity options, it was clear this was beyond the scope of the original business case. As the project manager, I had been entrusted to spend specific company resources to expand capacity. I therefore could not authorise spending on something else, however inexpensive and beneficial that might be.

That is not to say that I ignored the potential extra benefits either. In such circumstances it is not the role of the project manager to say no and to move on regardless. I worked to ensure the project board were aware of the new opportunity. It was their decision, and the request had to be referred to them. My role and the role of the project team was to provide the board with all the information to help them weigh up the pros and cons of extending the project to include this extra requirement.

Ultimately they deemed the risk to the timeline to be too high and so the project continued as originally planned. The project board confirmed it was better for me and the project team to focus on delivering the extra capacity by the required date

© The Stationery Office 2010

Using ITIL® and Prince2™ Together 3

as stated in the business justification and ensure that that meets the requirements. The cost of missing the deadline far outweighed the cost of retrofitting the new site with the full DR capability, and so only minimal DR that did not add any extra time was completed.

2. Management by stages ITIL is huge. It has a wide breadth, covering all IT functions across the organization. It also has a great depth, getting deeply involved in the very root of processes and their design. Making changes and additions to ITIL can therefore be very daunting. The ramifications can spread far and wide. PRINCE2 helped us be successful by ensuring we avoided biting off more than we could chew. It did this through PRINCE2’s management by stages.

We focused on Service Operations, and within that on the Service Desk. We ensured each of the ITIL service operations processes (Incident management, problem management, access management, event management and request fulfilment) were covered and adopted correctly by the new service desk. Of particular benefit was the Service V-model. The Service V-model breaks down relatively high level requirements into smaller more detailed designs. It does this by defining the requirements at the high level and requiring that to be signed off. Once that is approved, the next level of more detailed design is then documented and approved. Each step of the model can be considered a stage for PRINCE2. The V-model gets its name because the requirements and documented design represent the left hand side of the ‘V’. As they get towards the base of the ‘V’ the signed off definitions get progressively more detailed. The right hand side of the ‘V’ then shows the test plans, with each of the tests being built around its equivalent requirement definition on the left hand side. This stepping stone approach down one side and then back up the other helps ensure that you document and sign off first and then test and deliver precisely what is required. We tailored the model to meet the specific project requirements, making sure we kept the fundamental concept of the defined requirements at each level then being used as the acceptance test and sign off criteria going forward. Each definition itself was signed off before we moved onto the next one, thereby ensuring we managed the project in sizeable chunks.

3. Lessons learned The emphasis on learning from previous experiences is another area that PRINCE2 helped ensure the successful implementation of the ITIL based service desk. Lessons learned from past efforts (both successful and disastrous) were used from the outset. For example, the business justification and business case were based upon former historical failures. Previous IT product launches had swamped the service desk. The ramping up of service personnel had been reactive, with major decreases in customer satisfaction reflecting the lack of investment. Those lessons were used in the business case to justify the upfront expenditure ahead of the launch. It was the first time the company had geared up ahead of a major IT product release.

The consistently high customer satisfaction scores during the eventual IT product release were a real vindication of the forward planning.

Lessons learned also helped avoid common pitfalls in setting up the new service desk. A review of other expansion attempts within the company was carried out. There had been one or two attempts by other departments to expand, and so a few nuggets of value were gleaned from this internal review. In parallel a review of external sources for lessons learned was also undertaken. Some of the best lessons came from this. In particular, industry trade bodies were a wealth of information around what works and what doesn’t. I already had set up service desks abroad for previous companies as well, and so I brought with me some key lessons from outside of the organization. The combination of internal and external sources helped ensure all possible lessons were learned.

We reaped the reward for these internal and external lesson learned reviews as we progressed. The single biggest win I felt was in ensuring that all the potential costs were accounted for up front. We therefore avoided underestimating the total expenditure. The hidden costs were everywhere, ranging from individual extra talent acquisition to consultancy for local tax experts to help you move your IT stock from one floor to another within the same building! Not only were we able to identify up front the vast majority of the potential extra costs. (It is perhaps unreasonable to think you will get all of them!). We were also able to accurately estimate them as well. It was only thanks to the review of lessons that ensured we could provide the estimated costs with such accuracy. The fact that we successfully came in under budget is in no small part thanks to the effort made up front in calculating all the potential costs.

The lessons learned did not stop with previous projects. By identifying and capturing lessons within our own project itself, we learned quickly what we were doing right and wrong. By doing this methodically at least at the end of each stage, we were then able to communicate that out to the wider project team, so they could replicate what works and avoid what did not. For example, we learned early on that there was an incredibly long lead time to source IT equipment in the remote location. Items that might only take a few weeks in the UK could take many months to arrive in the new location. We therefore adjusted our project plans to ensure this lengthy delivery time was accounted for. We could not change the project completion date. Rather we moved other work around, and brought purchase requests forward as much as possible. The long delivery times actually moved some of the procurement items onto the critical path, and therefore they gained the correct visibility to get them completed on time.

Lastly, our project provided lessons for future efforts as well. In this regard our own project plugged well into ITIL’s “Continual Service Improvement” theme. While building the new service desk we identified specific process improvements which could

© The Stationery Office 2010

4 Using ITIL® and Prince2™ Together

be harnessed by both service desks in the future. These follow- on action recommendations were collated and made available in the end project report, ready to be used by future projects.

4. Risk Management The risk management aspects of the PRINCE2 method helped guarantee a consistent attitude to both opportunities and threats. It provided a methodical and robust approach throughout the project. In particular it supported the change advisory board (CAB) in their efforts. PRINCE2’s emphasis on identifying and assessing risks helped the CAB in its role to provide approval for rolling out the changes. The detailed risk register reinforced to the CAB how seriously the project took risk management. The CAB recognized that the project team was working hard to reduce and avoid threats occurring. In particular the fallback or contingency plan (often a roll back plan) should the threat occur helped the Change manager and the CAB give the required approvals.

ITIL supporting PRINCE2 I found during the project that the relationship between PRINCE2 and ITIL was not all one-sided. Quite the reverse. For each occasion where PRINCE2 supported the ITIL implementation, ITIL reciprocated. In particular, ITIL helped the PRINCE2 implementation in the following:

1. During Starting Up a Project

2. Communication

3. Quality versus cost balancing

4. Plugging a potential PRINCE2 gap

1. ITIL supporting Start Up Over recent years I have noticed that projects initiated by departments that are mature practitioners of ITIL have certain things in common. Take for instance the project mandate; it is never an illegible scrawl on the back of an envelope. Service Strategy and Service Design generate very clear and detailed project mandates. The reasons why the project is being undertaken, why this particular approach is required, the scope, the success criteria and so on all tend to be clearly thought through and then documented. These greatly simplify the time and effort required in starting up the project.

It could be argued that the clear mandate is as much a reflection of the maturity of the organization as it is to do with their adoption of ITIL principles. What is less contentious is how ITIL helps the designing and appointing of the project board when the venture is starting up. ITIL initiated projects tend to have clearly identifiable personnel to fit the roles of the project management team. For instance, in my project, the incident manager was an obvious candidate to sit on the project board as the senior user.

2. Communication Another area where ITIL supported the PRINCE2 project was communication. ITIL provided a standard language around which all could operate. To ITIL practitioners, incidents are clearly different to problems which again are clearly different to requests. Thanks to ITIL, we were able to make these kinds of distinctions and therefore speak very precisely. It ensured there was no confusion.

For instance, PRINCE2 rightly places significant focus on defining the products required and the quality criteria of the products. We used ITIL heavily in the quality definitions of the end products. The service desk technology was all defined using ITIL terminology. Likewise ITIL featured in the job descriptions of the new service desk personnel. When the time then came to managing product delivery the team managers knew exactly what was required of them.

I mentioned the Service V-model earlier. One additional benefit of the Service V-model was in communication. There were stakeholders who were ITIL trained, and stakeholders who were PRINCE2 trained, but few knew both. Using the Service V-model allowed us to speak to both ITIL and PRINCE2 audiences at the same time, each understanding immediately where we were in the project. Even those uninitiated in these Office of Government Commerce best practices could still very quickly understand and follow the project plan thanks to the intuitive nature of the model.

3. Quality versus cost balance As with all things, there is a risk of getting bogged down in the detail. It sometimes becomes difficult to see the wood for the trees. ITIL’s emphasis on seeking an optimal balance between quality and cost proved extremely useful as a reminder to take a step back and weigh up quality improvements against the bigger picture. In our project, as we focused on the details, some of the IT teams began to lose sight of the need to be cost effective. IT teams generally can be extremely customer focused. They often go into IT support because they enjoy helping people, and this is a very positive attribute. This though became a concern during the project as some of the IT teams appeared to put the customer first regardless of costs. We were not a charity. I needed a way to gently remind members of the IT teams of the overarching company goal to increase revenue and decrease cost. ITIL’s constant balancing act of quality versus cost fitted the bill perfectly. When requests came in to spend budget on specific tools, functionality, resources, etc, I encouraged those making the applications to review them using this ITIL principle. The number of change requests decreased as people realized the costs of making the changes. More cost effective alternatives began to be sought. ITIL helped make sure that the project team only had to focus on the most important change requests.

© The Stationery Office 2010

Using ITIL® and Prince2™ Together 5

4. Plugging a gap Perhaps the biggest benefit of ITIL was in plugging a potential gap within the project. We had been tasked to implement a new service desk following ITIL principles. As with all good projects, we were working and being measured against what the Project Management Body of Knowledge (PMBoK) sums up as the “triple” constraints. This covered not just the traditional measures of cost, time and quality, but also the more modern and enlightened approach of measuring as well against risks, scope and customer satisfaction.

Towards the end of the project, we were ready to roll out the new service desk. We were within both time and cost tolerances. We had stayed within the clear scope outlined. The quality of the end product itself as well was met, as the new service desk team had been trained, tested and were ready to go.

From a purely PRINCE2 project perspective we were hitting our key targets as outlined in our own project’s success criteria. However, the rollout of the product (the new service desk) was going to impact the quality of the existing service desk. There was still some nervousness and anxiety within the existing service desk team. While it had not been technically within the boundary and scope of the project, this was obviously a major concern.

The nervousness of the existing teams had to be addressed. We could not let morale of the existing team suffer needlessly. Based on ITIL principles a change to our project was therefore made. The emphasis moved away from rolling out the new service desk by the deadline come what may. We still had to launch the new service desk by the required deadline, but now we had to do it without negatively impacting the existing service desk.

This reflected ITIL’s need for transition of the new service into operations without generating undesired consequences. ITIL’s stability versus responsiveness principle as well ensured that we looked at not just delivering the project’s end product regardless. We had to also be aware of and minimise any ramifications on other groups. So although it increased the costs, a more gradual rollout of the new service desk was agreed upon. This ensured a good balance of stability to the existing operations while allowing the new team to be introduced into their work.

Whilst this oversight in the original project brief might have been captured anyway, ITIL helped ensure that it was resolved satisfactorily, with the best solution in mind. Like programme management best practice (as reflected in Managing Successful Programmes), ITIL helped the project remember that it is simply an enabler. Delivering an end product is the goal of the project, but to only consider that goal is not enough. The project must also keep one eye on the benefit realisation that will come from that end product. The project itself cannot necessarily focus 100% on this, as often the benefits only commence after the project is completed. We successfully avoided the temptation to roll out the new service desk and declare victory too soon. When our post project review took place, it showed the extra

costs spent in rolling out the desk were well spent. The review demonstrated that the benefits had indeed been realized and firmly embedded in.

Weaknesses of combining PRINCE2 and ITIL This is not to say that ITIL and PRINCE2 were a marriage made in heaven. As in any partnership, there are some lows as well as highs. Some of the ITIL functions and processes certainly added an extra level of bureaucracy to the project. For instance, the change management process covered all IT changes. However, it was independent of the financial approval process which went through a completely separate procurement process. We therefore on occasions had the odd situation where we had the project executive’s approval, and the business and financial approval (shown through the approval of the purchase order), yet we still struggled to get approval from the IT change authority. This added if not time then certainly some frustration to the project. With hindsight, one potential solution could have been for the role of the leader of the CAB (the official IT change authority) to have been added to the project board. This would have given the CAB greater insight into the project, which could only be a positive step.

Another area where the two did not mesh so well was that ITIL did seem to introduce an inordinate number of stakeholders. It is understandable that lots of departments and lots of personnel would be interested in the introduction of a new service desk. However, we were somewhat taken aback by just how many groups felt they should have a say in project decisions. ITIL terms were often quoted to justify this. It is difficult to say if this was more to do with the specific ITIL implementation and the personnel involved rather than ITIL itself. Either way, it did seem to be overkill. The project team had did have to spend significant effort on engaging and managing stakeholders with sometimes tenuous links at best to the project.

Conclusion Whatever metrics you choose, the project was a success. From a timing perspective, it was completed ahead of the release of the new IT product, and so it was able to manage the spike of incidents that followed. From a quality and customer satisfaction perspective, our loyalty scores not only avoided a dip, but in fact increased, both during the period when the new service desk came on line, and then later when the new IT product was launched. From a cost perspective we came in just under budget, and that included some extra costs to provide a more gradual rollout.

Moreover, the project illustrated several key benefits in using PRINCE2 and ITIL together. Yes, there were some conflicts. But overall the two OGC best practices did naturally and neatly interlock together. ITIL worked well in defining the best

© The Stationery Office 2010

6 Using ITIL® and Prince2™ Together

practice targets; PRINCE2 then assisted as the best practice route to get there. For me it was clear that combining the two provided benefits greater than the sum of the individual parts. Perhaps the biggest surprise is that we do not see more ITIL and PRINCE2 projects together.

Author Noel Scott (PMP)Consultant

Noel Scott (PMP) is a MSP Advanced Practitioner, PRINCE2 Practitioner and ITIL Practitioner specializing in managing programmes and projects within the contact centre industry. With over 10 years experience in a wide range of customer services programmes, Noel regularly delivers articles and speeches on improving the effectiveness and efficiency of contact centres. Noel is a leading member of the “Customer Contact Council” and the “Service and Support Professionals Association”.

Acknowledgements Sourced and published by TSO on www.Best-Management-Practice.com

Our Case Study series should not be taken as constituting advice of any sort and no liability is accepted for any loss resulting from use of or reliance on its content. While every effort is made to ensure the accuracy and reliability of the information, TSO cannot accept responsibility for errors, omissions or inaccuracies. Content, diagrams, logos and jackets are correct at time of going to press but may be subject to change without notice.

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