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Role play activity Dealing with Difficult Guests and Problem Solving.

1. Pick one interaction from role play activity Dealing with Difficult Guests and Problem Solving. Tell us your solution using the script to describe it. List any other recommendations that you can think of and any that your classmates suggested that you came up with as a group.

2. Tell us the importance of understanding how to deal with difficult guests and learning how to solve problems will be beneficial to you going forward for your future careers. 

Submission: Reflections will be one page (250 words) in APA standard format with title page, double-spaced in 12 point font.

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Writers Solution

Greet and foster a strong relationship with guests and handle

 

396 W. Dryden St. Apt. 203. Glendale, CA 91202 | (818)859-4829 |

EDUCATION

California State University-Northridge,

Northridge, CA

Expected Graduation:

Bachelor of Science in Accountancy

CPA Eligible:

Overall GPA:3.17 | Accounting GPA: 3.

51 | Dean’s List

Glendale Co mmunity College,

Glendale, CA

Associate of Science (A.S.) in Business Administration – Accounting

June 2012 – June 2

015

University of Tehran,

Tehran, Iran

Association in Accountancy

March 2004 – December 2006

EXPERIENCE

Courtyard by Marriott,

Pasadena, CA

August 2013 – Present

Front Desk Associate

·

Process more than 20 guest payments and handle cash and maintain ac

count records

·

Greet and foster a strong relationship with guests and handle their req

uests promptly

·

Conduct opening and closing responsibilities and balance all rebates and other m

iscellaneous charges

·

Perform other front desk duties such as Market inventory, faxing fo

rms, and training

Paradise Bakery

, Glendale, CA

February 2012 – July 2014

Store Manager

·

Managed store operations with key-holding responsibilities, formulated pr

icing policies

·

Prepared and verified all cashier work process and cash collected

·

Planed and delegated responsibilities based on workload assessment and employees sch

edule and availability

·

Fulfilled all management and staff responsibilities in absence of any depar

tment staff

Pars-Nickel Co.,

Tehran, Iran

January 2004 – May 2008

Accountant

·

Created consolidated financial statements and supported all areas of respon

sibility within 3-person team

·

Analyzed, examined and interpreted accounts records, complied financial info

rmation and reconciled reports

·

Processed all journal entries and performed accounting corrections to ensur

e accurate records

·

Trained and supervised 2 new employees, ensuring they maintain f

astidious attention to detail

LEADERSHIP

CSUN Volunteer Income Tax Assistance,

Northridge, CA

Lead Supervisor

January 2017

– Present

·

Supervise and work with 4 supervisors and 9 tax preparers assigned

to different sites on a given shift

·

Properly review all returns before e-filling them, preparing copies for tax

payers and maintain records

·

Completing a review of more than

100

federal tax returns and 150 hours of service

CSUN Accounting Association,

Northridge, CA

Director of Publicity

January 2017 – Present

·

Creating flyers, posters

and other marketing materials for member meetings, recruitment and special

events

·

Working with the co-director to display and distribute required materials

·

Designing all Accounting Association events and maintaining a record

CSUN Association of Latino Professionals for America,

Northridge, CA

Director of Meetings

January 2017 – Present

·

Preparing e-mails and being the main contact for more than 10 accounting

firms

·

Working closely with other directors, as well as keeping them up to date

regarding all events

·

Making sure the meeting room is adequately prepared for the speaker

s

PROFESSIONAL SKILLS/INTERESTS

Computer Skills:

Microsoft Office (Word, Excel, Access, Power Point), Sage 50, QuickBook

s, TaxSlayer, Checkpoint

Languages:

Fluent in English, Armenian and Farsi

Interests:

Based on True Story Movies, Fashion, Child Development, Dancing, Cultural F

estivals

……………………………………………………………………………………………………

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