In hospitalized med/surg patients , does med reconciliation compliance compared to non-compliant medication reconciliation impact 30 day readmission rates?
During Unit 5, you will be working on the following unit outcomes:
· Identify levels of measurement in data collection instruments (CO 2)
· Discuss the implications of levels of measurement for statistical analysis (CO 2)
· Appraise the validity and reliability of data collection methods (CO 4)
· Examine data collection methods in published research studies (C
Here is some more information on variables…
The dependent variable is the variable a researcher is interested in. The changes to the dependent variable are what the researcher is trying to measure with all their fancy techniques. The variable that depends on other factors that are measured.
An independent variable is a variable believed to affect the dependent variable. This is the variable that you, the researcher, will manipulate to see if it makes the dependent variable change. The variable that is stable and unaffected by other variables you are trying to measure. It is the presumed cause.
According to Tappen (2016), the independent variables are defined as the variables that the researcher will manipulate to see if a change occurs in the dependent variables. The independent variable is the presumed cause of change. The dependent variables are what the researcher is attempting to measure.
WEEK 4
Ethical concerns in nursing research often do not have straight forward solutions. Nursing research relies on collaboration and partnerships based on mutual trust. When that trust is breached the damage is irreversible. Honesty, openness, respect and sensitivity to others provide the cornerstones for ethical research. It is important that all nursing research is undertaken from a clear ethical stance, with ethical concerns identified at the outset and reevaluated on an ongoing basis throughout the project.
Take a look at this video about ethical issues and human subjects (9:38)
· Probability sampling is the gold standard for ensuring generalizability, as it uses some form of random selection in choosing the sample units. The reason that this sample is called a probability sample is each sampling unit has a known chance (probability) that it will be selected (Houser, 2018). Nonprobability sampling does not use random selection so there is no known chance of being selected (Houser, 2018). Nonprobability samples are selected by nonrandom methods. They are often called convenience samples, as the selection is generally based on the convenience of obtaining access to the population. Results from a study where the sample was randomly selected from an accessible population can usually be generalized to the target population far easier than when using a convenience sample.
· Many researchers only have access to a convenience sample so lots of studies report this type of sampling.
Outstanding sports writers possess a variety of different skills.
The first part of this assignment asks you to examine a piece of quality sports writing and identify some of the key writing skills that went into it.
The second part of this assignment focuses on cliches.
A cliche is defined as “a phrase or opinion that is overused and betrays a lack of original thought”.
Cliches are used as a crutch by both athletes and broadcasters.
You should try to eliminate using cliches as much as possible in your writing.
**NOTE: THIS IS A TWO-PART ASSIGNMENT**
OBJECTIVE
To identify the most important qualities shared by outstanding sports writers
You’ll do that by:
1) Analyzing an example of sportswriting of your choice
2) Creating a Top 10 list of qualities associated with outstanding BROADCAST WRITERS
To identify cliches and replace them with more original language in your copy
INSTRUCTIONS
WATCH THE VIDEO BELOW FOR A STEP-BY-STEP EXPLANATION OF HOW TO SUCCESSFULLY COMPLETE THIS ASSIGNMENT:
VIDEO LINK: https://fso-lms4-immortal-assets.s3.amazonaws.com/153011/20191/0f8c3031-3102-48f4-b741-5075cae39221-51bb2d18-7f5a-42f8-99c4-9f0c4726ec2a/WEEK1-ASSIGNMENT1.mp4?response-content-disposition=inline&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20200114T141703Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=AKIAI4QJ7YJDQ7JYMBXQ%2F20200114%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=a14bf728bf07befae2c138ff0effabcc137162ad34166102cec24a308281bb0b
ASSIGNMENT REQUIREMENTS
PART I :
**(PART II INSTRUCTIONS ARE NEAR THE BOTTOM OF THE PAGE. MAKE SURE YOU COMPLETE BOTH PARTS OF THE ASSIGNMENT)**
To complete the first part of this assignment, you must find an example of great sports writing.
Your writing sample can showcase either broadcast writing or print writing (broadcast is preferred).
Surf sports websites or do a Google search to find the article or video you plan to use for this assignment.
**If you pick a broadcast writing sample, you will need to send me a link from your video source. You do NOT need to have the script written out- just send me a video sample.**
NOTE: Sports debate shows generally aren’t scripted, so do NOT use the debate portion of a debate show for your example. Find something you know is likely scripted (Examples: Scott Van Pelt’s “One Big Thing”, introductions to highlights on SportsCenter, “Face Time” on Around the Horn, local sportscasts).
Prepare a three-to-five minute presentation video breaking down:
1) Why the sample you’ve chosen is effective
2) Why it’s an example of great sports writing
The entire presentation video will be based on your own personal opinion.
*Begin your presentation video by explaining the piece of outstanding sports writing you chose.
*Be sure to include WHY THE SAMPLE YOU’VE CHOSEN IS EFFECTIVE and WHY IT’S AN EXAMPLE OF GREAT SPORTS WRITING.
NOTE: If you choose a broadcast writing clip, you do NOT need to include video of the example of outstanding sports writing you chose in your presentation video. You have the option of including clips of your sample if you want to, but it is NOT MANDATORY.
Part of your presentation video MUST include you on camera performing your material.
*Conclude your presentation video by *reading over* EITHER GRAPHICS OR KEYNOTE/POWERPOINT SLIDES listing your Top 10 list of qualities associated with outstanding BROADCAST WRITERS (note: not broadcasters, BROADCAST WRITERS) and *summarize what each quality means*
**Your Keynote (or PowerPoint) slides need to be edited into your project if you choose to use them.**
**After you show us your Top 10 list in your presentation video, point out which qualities in your Top 10 list were displayed in the writing sample you chose and specifically explain WHERE THEY WERE USED in the piece of writing you chose.**
Again, be sure to edit the Keynote (or PowerPoint) slides into your project on iMovie (or another editing program you’re comfortable with).
*The Keynote slides should match the audio they’re paired with and should appear in the appropriate portions of your presentation video.*
**To do create a video of your slides for editing purposes, create a Keynote (or PowerPoint) presentation with slides for your Top 10 qualities. Go to the top of the page and click on “File” (make sure you’re in the Keynote or PowerPoint program before you do this). Bring your cursor down to “Export To” and then click on “Movie”. You’ll be given options for when to go to the next slide and have any “builds” come onto the screen. I recommend changing the settings to give you 15-20 seconds between slides to give you more leeway for editing them. Once you’ve created your movie file, upload it into iMovie (or whatever editing program you’re using) and proceed to edit the clips into your presentation video.**
**PART II INSTRUCTIONS- REMEMBER: YOU NEED TO COMPLETE BOTH PARTS OF THIS ASSIGNMENT**
PART II:
To complete the second part of this assignment, follow the instructions below:
1) Read the script below and identify the cliches embedded within it:
WHEN IT COMES TO HOCKEY… WAYNE GRETZKY IS IN A LEAGUE OF HIS OWN.
THE CANADIAN SUPERSTAR HAS BEEN ON TOP OF HIS GAME SINCE HE WAS A TEENAGER… AND NO ONE WILL EVER SURPASS HIS DOMINANCE IN THE SPORT.
SKILLED, SMART, AND POSSESSING THE HEART OF A CHAMPION… GRETZKY WON FOUR STANLEY CUPS… AND RETIRED WITH MORE THAN SIXTY N-H-L STATISTICAL RECORDS.
YOU CAN’T SAY ENOUGH ABOUT HIM.
WAYNE GRETZKY’S MORE THAN JUST “THE GREAT ONE”.
HE’S “THE GREATEST ONE”.
REMEMBER: A cliche is defined as “a phrase or opinion that is overused and betrays a lack of original thought”. Cliches are used as a crutch by both athletes and broadcasters. You should try to eliminate using cliches as much as possible in your writing.
2) Rewrite the script replacing the cliches with original language
3) Send me your script in a Word or PDF document
4) Record yourself on camera reading your new script, and send me the video file of your recording
*PLEASE READ YOUR SCRIPT OUT OF THE TELEPROMPTER PROGRAM ON RUNDOWN CREATOR SO YOU CAN GET PROMPTER PRACTICE*
**You should’ve received an email with you Rundown Creator account information. Click the link in your email to get started. Then head to https://www.rundowncreator.com/fullsail/Login.php to use the program.**
HERE’S A LINK THAT EXPLAINS EVERYTHING YOU NEED TO KNOW ABOUT RUNDOWN CREATOR:
You need to upload and submit the following items:
1) The example of great sports writing you’ve selected in a PDF document with a link to your source
**Remember- If you picked a broadcast writing sample, you will need to send me a LINK OF THE VIDEO. You do NOT need to have the script written out- just send me a video sample.**
2) Your presentation video (uploaded directly to FSO)
**NOTE: There is a 500 MB limit for uploading files in FSO. If your file is over that limit, either reduce the file size (Google how to do this- one program you can download is https://handbrake.fr/ OR upload your video to YouTube and send me the link via FSO message)**
3) A Word or PDF document of the script you rewrote that replaces cliches with original language
4) A video of you performing your new cliche-less script from Part II of this assignment (upload this video directly to FSO)
*DEADLINE: Sunday, January 12, 11:59 p.m. (EST)*
**REMEMBER: During your presentation video, point out which qualities in your Top 10 list were displayed in the writing sample you chose and specifically explain WHERE THEY WERE USED in the piece of writing you chose.**
**SLIDES OF KEYNOTES RELATING TO THIS ASSIGNMENT HAVE BEEN ATTACHED AT THE BOTTOM OF THIS PAGE FOR YOU TO REFER TO AS YOU WRITE**
DELIVERABLE DUE
Upload four files:
1) A PDF file with a link to your source of outstanding broadcast writing
2) A video file of your presentation
3) A Word or PDF file with your new cliche-less script from Part II of the assignment
4) A video of you reading your new cliche-less script
Your “Top 10 list of qualities associated with BROADCAST WRITERS” must be presented in the form of Keynote (or PowerPoint) slides edited into your presentation video. You can use graphics for your Top 10 list if you’d prefer to
Include your last name as the first part of your submission’s file title (Example: Smith_SCBS_Assign1_PresentationVideo, Smith_SCBS_Assign1_WritingSource, Smith_SCBS_Assign1_NewScript, Smith_SCBS_Assign1_NewScriptVideo)
GRADE WEIGHT – 10%
This assignment will be graded using the rubric included below.
Your assignment must include ALL requirements to earn full credit.
ACADEMIC INTEGRITY
Review the Academic Integrity section of the student manual and ensure that your assignment submissions do not plagiarize or violate any academic integrity principles of Full Sail University before you submit this assignment.
Please note that resubmitting work completed in a previous attempt at the course is considered a form of plagiarism and academic dishonesty.
Violation of this policy can have severe consequences.
A school psychologist uses an IQ test to identify students who would benefit from gifted programs and special education. According to the school district policy, new students must be tested for placement. A student from a rural school relocates to an urban school within the same district. The school psychologist tests the student and observes a change in the IQ score from testing done two months prior.
Case Analysis
In a 5-6 page paper, addressing the following information:
1. Describe your immediate reaction to the scenario. What are the details you immediately noticed? What questions did the scenario raise about testing?
2. Identify and explain 3 factors that impact performance on IQ tests.
3. Identify and discuss 3 reliability and validity concerns with the scenario.
4. Identify and explain at least 3 ethical concerns as per the APA Ethical Codes and how you would resolve the concerns.
Integrate academic sources on psychological assessment to support your position.
APA format, using 12 pt Times New Roman font, double-spaced, with a title and references page. An abstract is not necessary. The paper should integrate 5-6 scholarly resources
Submission method options: Alternative submission method
TASK
Refer to the project overview submitted in Assignment 1 and the relevant case study. In this phase, you are required to prepare a report that elaborates the project requirements in detail and illustrate those requirements using UML models. For this purpose, you should attempt the
following tasks:
1. Identify and briefly describe the Functional and non-Functional requirements for the proposed information system.
2. Identify use cases and draw use case diagram(s) for the new information system that show major use cases and actors.
3. Write one fully developed use case description for one of the important use cases identified. Select an important use case that is a key part of the system, not a basic simple one.
4. Draw the UML domain model class diagram(s) for the new information system. Be as specific and accurate as possible, given the information provided. If needed information is not provided, make realistic assumptions.
Maximum word count is 2000, excluding the diagrams.
To demonstrate academic integrity, cite all the information sources in APA 6th edition style.
RATIONALE
This assessment task will assess the following learning outcome/s:
• be able to explain and apply the concepts of object orientation methodology.
• be able to describe the relationship of analysis and design activities to the System Development Life Cycle (SDLC).
• be able to analyse system requirements to determine the use cases for the creation of a domain model of the problem domain.
• be able to create analysis and design diagrams with UML notation.
• be able to model various aspects of systems to construct quality diagrams for use in a system development project.
This assessment tasks covers the fundamental concepts of object modeling, use cases and dynamic models. The purpose of the assessment task is to strengthen the student’s skill in developing a detailed OO design using UML notation, based on a set of user requirements.
Using an Internet search engine, search for “strategic alliance” and identify a recently formed alliance. What is the goal of this alliance? What brought them together? Discuss how you think a strategic alliance is or is not an effective way for these organizations to meet their goals.
Identify workflow processes in a healthcare setting.
Identify quality parameters in a healthcare setting.
Examine the effectiveness of a quality management plan in a given healthcare setting.
The project is modeled on the Shewhart Cycle (Plan, Do, Check, Act). You will modify the Shewhart Cycle to make it applicable to your selected healthcare service or program.
Seek additional resources that will help you understand the process being studied as well as planning and quality improvement in general. You can visit the following link for more details on a quality process improvement plan: www.goleansixsigma.com
Click Resources and then select Lean Six Sigma Tools. Review the steps in sequence; they provide direction to a quality process improvement plan. While you do not need to use the steps in sequence, they provide direction, as given below:
Define: This step describes the importance of the problem within the organization.
Measure: This step relates to the impact of the current condition and target goals for improvement.
Analyze: This step relates to understanding work flow mapping and the value stream as well as understanding root cause analysis (RCA).
Improve: This step identifies improvements to consider in the implementation of change.
Control: This step is about sustainability of change.
Tasks:
Complete a part of the Plan step of the cycle.
Describe the environment, the organization, and the department or program within the organization that is the basis for your project. Describe the selected healthcare setting, specifically its service, staff, equipment, and patients. Identify and describe the scope and nature of the problem.
Assess the environment using strengths, weaknesses, opportunities, and threats (SWOT) analysis. Interview some stakeholders, such as managers, staff, or customers. Use the interview information to conduct the SWOT analysis. You may also summarize or quote any important or interesting information gathered during the interview.
Select one of the weaknesses determined by the SWOT analysis to create a plan for improvement.
Submission Details:
To support your work, use your course and textbook readings and also use the South University Online Library. As in all assignments, cite your sources in your work and provide references for the citations in APA format.
Your assignment should be addressed in an 8- to 10-page document.
FYI, note below, make sure these issues are not on the paper please
There is limited APA formatting noted which is a requirement for this class and program.
No citations are provided in this paper to link specific articles and author’s to your reviews. Citations for each reference are required in APA format and in this class. There are some other APA formatting errors noted such as a lack of indentation of paragraph and no running header or page numbers. An introduction paragraph (telling your reader what will be presented in the paper) and conclusion paragraph (brief summary of the key points in the paper) with sections heading for each are required for all formal written assignments. Paragraphs are a minimum of three sentences in length.
In this 750-word essay, you will evaluate a real-world scenario from your own experience. Integrate at least two sources from the Waldorf Online Library, along with the Required Reading, to support your rationale.
Identify a bias or stereotype that you have observed either within yourself or within a colleague at your current or past organization. What are the cues that brought this bias or stereotype to your attention, or how is this stereotype reflected in the person’s behaviors? How does this bias or stereotype impact the team or organization? Analyze this situation using Model I of the Socio-Cognitive Systems Learning Model, provided in the unit lesson.
Applying the strategies from this unit, develop a strategy for transformative learning (for overcoming that bias or stereotype). Specifically, how might you gather input for overcoming the bias or stereotype? What are the values, behaviors, and outcomes you hope to achieve through the transformative learning process? Analyze this process using Model II of the Socio-Cognitive Systems Learning Model, provided in the unit lesson.
Use APA formatting and cite all sources. Be sure to abide by Waldorf’s Academic Integrity Policy.
This essay will be an analysis of ten different guitarists who all have different contrasting styles. The essay must be minimum 4 pages, maximum 6.
The prompt is a bit open ended, and the important task is really to identify what makes the guitarist unique from the others and the aspects of their playing which you enjoy and might wish to acquire. There’s also the option of talking about what you don’t enjoy. One aspect I’d like you to address is how the guitarists fits in the context of the band: what role are they playing? Are they taking more of a leader role or are they simply supporting the music? How are they contributing to the music and enhancing/diminishing it?
In the assigned reading for this unit, you learned about various chemicals that induce reproductive toxicity. Not limiting yourself to the chemicals that are mentioned in the assigned reading, identify a toxicant that causes reproductive toxicity. Develop a research paper that includes the following: background information on the toxicant, its use, and routes of exposure; the process by which this toxicant causes reproductive toxicity and the concentration of exposure; ways exposure to the toxicant might be limited, treated, and/or effects reversed; and recent research findings (within the last five years) on this toxicant. The research paper should be a minimum of three pages in length, not including the title and reference pages, and written in APA format with proper in-text citations and references. The paper should utilize at least three credible sources that include at least one peer reviewed journal article published within the last five years.Assignment status: Solved by our Writing Team at PrimeWritersBay.comCLICK HERE TO ORDER THIS PAPER AT PrimeWritersBay.comGET THIS PAPER COMPLETED FOR YOU FROM THE WRITING EXPERTSNO PLAGIARISM
Unit Details BSBMGT615 Contribute to Organisation development EtS0NIGT615 Student Assessment V2.0 August 2019 Page 1 of 16 Scanned by CamScanner Assessment Task 3 Practical Demonstration Assessment Methods Assignment Project Assessment Task 1 Assessment Task 2 Student Assessment srefer Ins au e…
Student Assessment 1 it% ‘ 4 •-• -‘-.* Student Instructions Written Questions • Candidates are required to complete the following written assessment task. This is an individual assessment, but you can use notes to assist. • All questions will need to be answered correctly to be deemed satisfactory in this task • Your answers will form part of the evidence gathered for this unit. • Time allocated: 120 min Project • This is an individual assessment, but you are to research end can use notes end to assist. • The protect is designed to assess your understanding of the unit as well as your underpinning knowledge • To be deemed Satisfactory in this assessment you need to answer correctly ALL parts of project in your own words, clearly printed, word formatted and typed in English • Your answers will form part of the evidence gathered for this unit. • This activity will provide you with an opportunity to demonstrate your knowledge of required skills, knowledge and critical aspects of assessment you have obtained through the completion of this unit. • Time allocated: 120 min Practical Demonstrations • Candidates are required to complete the following practical task. This is an individual assessment, but you can use notes to assist. • All performance criteria will need to be met to be deemed satisfactory in this task. • Your answers will form part of the evidence gathered for this unit. • Time allocated: 60 min • Submit your assessment by the date set by your assessor • The length of your answers will be guided by the description in each assessment: Short answers: 4 typed lines or 50 words Long answers: 8 typed lines or 100 words Brief report: 1 typed page or 500 words Mid Report: 2 typed pages or 1000 words Long Report: 4 typed pages or 2000 words Do not plagiarise. Plagiarism is considered cheating. Any answers you provide from the internet or ‘open book’ should acknowledge the source of the information. Clear links or references should be provided. Your assessor can discuss any sources quoted to clarify your understanding. Also, please refer below for our policy in regards to cheating. Do not cheat during this assessment. Anyone caught cheating will automatically be excluded under the Disciplinary Rules and their opportunity for assessment will be subject to the outcome of an Appeal Process or Disciplinary Hearing Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you Reasonable adjustment: If you require any adjustments to accommodate a need in order to complete this assessment, please talk to your assessor. Arrangements will be put in place to ensure a fair and flexible approach is undertaken for this assessment. Please note that the range or nature of the adjustment will ensure that the outcomes of the unit are not compromised. Accommodation for LLN and appeals process is available. Please alert your assessor if you feel this applies to you. RPL – Recognition of prior learning is available. Please alert your assessor if you feel this applies to you Re-assessment: If you do not achieve the required standard, you will be given the opportunity to be re-assessed by our Assessor. Arrangements will be made on an individual basis. Feedback: Your assessor will provide feedback to students after the completion of the assessment. The trainer assessor will ex • lain the a • •eals rocess BSBMGT615 Student Assessment V2.0 August 2019 Page 5 of 16 Scanned by CamScanner Nr 11′-‘` Student Assessment Written Questions Assessment Task 1 • Identify three legislative areas that your organisation’s development plan may need to address. Explain why it is important to address legislative and regulatory context in your development plan. 2. Explain why it is important to incorporate culture into your development plan and outline factors that can be considered and implemented to support culture change. 3. John Kotter’s eight-step process for leading change includes creating a sense of urgency and communicating for buy-in. Describe ways to incorporate them into your development plan. 4. Outline at least two methods to ensure effective communication and consultation in your development program. Describe how to maximise participation and support from managers and explain why it is important. 6. Identify what technique or strate team. Explain gy you could employ to manage conflict within your development your choice. 7. What technique or strategy would you apply to evaluate the effectiveness of your development processes? 8. Explain how sensitivity training can be used to change behaviour and improve dynamics. 5. asamcnis%tuttent Assessment la 0 August 2019 P Ito d of 16 Scanned by CamScanner V Student Assessment .4, .J..-.n. #.14-,4•111, PM 44’1 Project Assessment Task 2 Part A — Project: Contributing to organisation development at BizOps Enterprises You will demonstrate your skills and knowledge by completing a scenario-based project. You receive an email from Sean Bamford, Managing Director: Business Operations. Subject: Development plan for integrating retail outlets with online sales Hello, At the last senior management meeting there was discussion about changing the structure of the retail operations of BizOps Enterprises. The key factor behind this is the growing number of consumers who prefer to shop online. Although there is no evidence to indicate this is affecting BizOps retail sales figures at the moment, it is senior management’s view that we should better integrate our physical retail outlets with online sales. As the Managing Director of Business Operations, you have been delegated the responsibility of overseeing this organisational development plan. You will report directly to senior management, as they will be jointly responsible for approving any plans that are developed. Please refer to the development plan brief, provided below, for more details of what senior management has in mind. Refer to the ‘Instructions to the candidate’ section for a detailed list of tasks that you will need to complete for this organisational development plan. Regards, Sean Bamford Managing Director: Business Operations Purpose Task overview and context Development plan brief The BizOps Enterprises business plan is targeting an annual growth in sales of 15% over the next five years. There are many ways that have been suggested to achieve this growth, but senior management wants to focus on those strategies that will support growth in the long term, and not just over the next five years. Our 150 retail outlets are located strategically to ensure that we can offer a premium retail experience to more than 90% of the population. We currently have an online sales capacity that is managed centrally and serviced through our warehouse facilities and warehouse staff. The concern that senior management has with this current online and retail sales strategy is that they are not integrated. Here are some examples of the types of poorly integrated customer service scenarios that exist in the current approach: Customers will research a product online, then go to a retail outlet to make a purchase. The in-store pricing is usually higher than the online price and sales staff cannot match the price. Consequently, our retail sales staff – make negative comments about our online sales to customers BSBMGT615 Student Assessment V2.0 August 2019 Page 7 of 16 Scanned by CamScanner Student Assessment r institute… cnowtolli. develop the belief that our online business is directly competing with retail outlets’ business develop low morale because they feel that the future of retail outlet sales is being threatened by online sales and their jobs are at risk. • Customers who purchase a product online will come to the retail outlet for after-sales support. Although there is a support hotline, the customers prefer to have their problems resolved in person. The retail sales staff are highly experienced in product support, but in instances where a product was purchased online, there is a tendency to reduce and minimise the support that is offered. There have been a number of customer complaints where support has been directly refused and customers have been told they need to access the support hotline. Retail sales staff have no access to details of sales made through the online system. This leads to a situation where BizOps operations are segmented and it is difficult to establish a work culture that supports the whole organisation. Warehouse staff have limited product knowledge and sales expertise. The current online approach is putting greater emphasis on them to develop sales and customer service skills. There are many negative comments coming from warehouse staff. They believe their award conditions should change, as they are being asked to perform duties outside of their position description. The proposed integrated approach that senior management is seeking should contain some of the following features: • Pricing for online and retail outlets is the same. • Customer sales record systems are integrated between online and retail outlets. Authorised retail sales staff should be able to access records of a customer’s purchase details that were made either online or through a retail outlet. Consequently, retail sales staff providing after-sale support can record this information and use it to demonstrate achievement of key performance indicators. • Retail outlet sales staff are integrated into the online sales system by being rostered onto the support hotline. • Online sales are allocated to the sales budget of the nearest retail outlet. Retail outlet performance will therefore have online sales as one of its performance indicators. One overriding factor that senior management wouid like to achieve is the development of a sales strategy that has a vision for the future and has no distinction between how the sale was made. They provided an example of this as a major computer corporation that has a physical presence in major retail centres, which purely have an emphasis on product demonstration and support. Sales are made either online or in the store, but the sales vision is that returning customers will have a preference for using the online system. Consequently the online strategy is to market directly through email and social media and to promote products through a sophisticated website. The online sales experience should exceed the physical retail store sales experience. BSBMGT615 Student Assessment V2.0 August 2019 Page 8 of 16 Scanned by CamScanner Student Assessment -lir ..•• ..4••••.A. i,00.1•41id Amil.
Instructions to the candidate You will need to access and read the following B- izOps Enterprises documents: • Company business plan • Organisational charts See the ‘Resources required’ section for how to access these. Complete the following tasks. Submit your responses in documents that are appropriate for each task. 1. Access the company business plan and the organisational charts. Using this document and the development plan brief, prepare a draft development plan for senior management to consider. The plan should include details on the following: a) The development plan’s goals and objectives and possible measures of success b) Key personnel and their roles in implementing the proposed development plan c) A list of the stakeholders that need to be consulted, with an outline of what their needs and competing demands may potentially include d) A stakeholder consultation and communication strategy that outlines what needs to be communicated, who will receive the communication and how it will be communicated e) Strategies that will be used to gather stakeholder feedback throughout the implementation phase f) A proposed time line with milestones to achieve full implementation in a 12-month period g) An outline of resources that will be required to implement the proposed development plan over a 12-month period h) An outline of possible risks and an assessment of the effects that may exist with the implementation of the development program i) An evaluation of the proposed development program in terms of the costs, benefits and potential risks 2. While senior management is considering your draft plan, there are several other documents that can be prepared in expectation that the draft development plan will be approved. Prepare each of the following and collate them into a single document: a) A process to resolve problems that are raised by key stakeholders —this should also include a recommended process for allowing teams to develop problem-solving skills so they can actively contribute to the resolution process b) A process to manage possible conflict that may develop c) A plan that outlines appropriate steps, corrective actions and interventions for perceived problems that may be encountered through the implementation of the development program d) A plan to monitor and evaluate the effectiveness of the development program as it is being implemented The final documents you submit for assessment will be assessed using the project criteria provided. All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily. B5EIMGT615 Student Assessment V2.0 August 2019 Page 9 of U. Scanned by CamScanner Student Assessment IF Institute.. Ae•d.r.uirt 41 _ — You must complete the project unassisted by the assessor or other personnel, but may refer to reference material as needed. The following materials are required for this project to be completed: Business technology, including a computer and Internet access • BizOps Enterprises documents (these can be accessed by the following web links): company-business-plan.pdf http://chilp.it/eb45dfd organisational-charts.pdf http://chilp.it/b8c010f Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: • relevant legislation and regulation workplace documentation and resources • • case studies, and where possible, real situations interaction with others. • Assessors must satisfy NVR/AQTF assessor requirements. If you are unable to undertake the project assessment as designed, a further scenario/project may be used as an alternative approach if negotiated with your assessor. — — Resources required Assessment conditions Reasonable adjustment Part B — Project: Contributing to organisation development at work Purpose You will demonstrate your skills and knowledge by completing a project in your workplace. In this project, you are required to develop and maintain a selected organisational development program that aligns with your workplace’s organisational goals. Complete these tasks, 1. Using relevant workplace resources such as your organisation’s business plan or organisational charts, prepare a draft of an organisational development plan for senior management to consider. The plan should include details on the following: a) The development plan’s goals and objectives and possible measures of success b) Key personnel and their roles in implementing the proposed development plan c) A list of the stakeholders that need to be consulted, with an outline of what their needs and competing demands may potentially include d) A stakeholder consultation and communication strategy that outlines what will be communicated needs to be communicated, who will receive the communication and how it fiSSAIGT615 Student Assessment V2.0 August 2019 Pale 10 of 16 Scanned by CamScanner Task overview and instructions to the candidate Student Assessment gr Fri st tu
Resources required Assessment conditions Reasonable adjustment e) Strategies that phase egies that will be used to gather stakeholder feedback throughout the A proposed time line with milestones to achieve full implementation g) Adenvoelliotlpinr:eonftrpelsaonurces that will be required to implement the proposed h) An outline of possible risks and an assessment of the effects that may exist with the implementation of the development program i) An evaluationdluaantionppotfetnhteiapl iarropkoased development program in terms of the costs, 2. While senior management is considering your draft plan, there are several other documents that can be prepared in expectation that the draft development plan will be approved. Prepare each of the following and collate them into a single document: a) A process to resolve problems that are raised by key stakeholders — this should also include a recommended process for allowing teams to develop problem-solving skills so that they can actively contribute to the resolution process b) A process to manage possible conflict that may develop c) A plan that outlines appropriate steps, corrective actions and interventions for perceived problems that may be encountered through the implementation of the development program d) A plan to monitor and evaluate the effectiveness of the development program as it is being implemented The final documents you submit for assessment will be assessed using the project criteria provided. All project criteria outlined must be covered satisfactorily for Part C to be completed satisfactorily. The following materials are required for this project to be completed: • A workplace or work placement • Business technology, including a computer and internet access • Relevant workplace documentation and resources, including: Organisational goals – Company business plan Organisational charts Assessment must be conducted in a safe environment where evidence gathere demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: • relevant legislation and regulation • workplace documentation and resources • case studies, and where possible, real situations • interaction with others. Assessors must satisfy NVR/AQTF assessor requirements. If you are unable to undertake the project assessment as designed, a further scenario/project may be used as an alternative approach if negotiated with yot assessor. 8SBMGT61S Student Assessment V2.0 August 2019 Page 11 of 16 Scanned by CamScanner by an assessor -this may be in a workplace or work placement. The candidate’s work performance will be documented while being observed Practical Demonstration Task 3 Student Assessment , 4, 4 The following observation checklist in used to judge and record observations of the candidate Record your observations of the candidate’s performance directly onto the checklist. You may record your observations during and/or after the observation. The observation checklist has a series of items related to the unit of competency that form the evidence criteria Instructions on how to make an overall judgment of the satisfactory performance of the candidate are provided within the checklist. The checklist allows you to record that you have had the opportunity to observe the candidate applying these skills and knowledge. All items on the checklist must be observed in order to record a satisfactory performance. You need to meet the following conditions: • The necessary materials and resources must be provided to the candidate, and any concerns or questions the candidate has must be clarified or answered before the observation commences. The period of observation should be over a work period sufficient to observe all the skills outlined in the checklist provided and to ensure that the candidate’s performance is captured in full. This must be negotiated and agreed to by workplace colleagues to minimise interruptions to the everyday activities and functions of the workplace environment, as well as to the observation being undertaken. • The candidate must complete the observation task unassisted by the observer or other personnel. Purpose The following materials are required for this observation to be undertaken: • A workplace, work placement or simulation scenario • Business technology and workplace documentation and resources, including a computer and internet access • Relevant legislation and regulation • People with whom to interact and collaborate in team development activities Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: • relevant legislation and regulation • workplace documentation and resources • case studies, and where possible, real situations • interaction with others. Assessors must satisfy NVR/AQTF assessor requirements. If the candidate is unable to undertake the observation with an assessor, the candidate may consider undertaking Part E — Third-party report as an alternative approach. Reasonable adjustment Instructions to the assessor Resources required Assessment conditions