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Strategic Approaches to Project Portfolio Management

Topic: Strategic Approaches to Project Portfolio Management Read the following article before posting to this Discussion. You can locate this article from the Library: Note: Reflection for this article – Do you have experience dealing with an international project team? Often dealing with individuals that are using English as a common means of communication, although it may not be their native language, puts us in a position to do the best we can extracting technical nuggets, even when the material or written communication may not be what many native English speakers deem to be easy to read or understand. This article was selected on purpose by the course developers to give everyone an opportunity to experience an international scenario. At any one time, firms manage a diversity of projects all at different stages of evolution. Some firms manage their project portfolios through the management systems and processes applied to operational activities while others are increasingly relying on one or multiple project management systems. This reading assignment is intended to discuss theoretical approaches to project portfolio management maturity. Institutions use projects to solve strategic problems, to perform integrated processes, and to generate innovative strategies. To manage strategically within business environment, it is essential to discuss the maturity process of projects, programs, and project portfolios, their potential development, as well as strategy management within the organization. The expansion of project-based organizations only enhances the significance of project portfolio management. The results of a correspondence analysis show that project size, impact, and complexity were the most significant variables in the formation of project portfolios. Question: What were the authors’ conclusions, and do you agree or disagree? Be sure to substantiate your analysis of your position (premise), and synthesize the results of your analysis into a stated conclusion or conclusions. Topic 2: Strategic Project Implementation You are a new project manager who has been asked to deploy a new operating system to 17,000 employees with the help of one other employee. This software, the first enterprise-wide project, will run industry-specific applications. You have general procedures and guidelines, but where do you begin? Choose from the following options your course of action. Please consider current events that global companies are using. Ask each employee to watch a webinar and install the software on his/her own computer. Find a support structure of internal and external mentors to help you organize and implement this rollout. See if your organization will hire an outside consulting firm to do this project while you watch and learn. Place the other employee as head of the project, so that when it fails no one will blame you.

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Strategic Approaches to Project Portfolio Management

Topic 1: Portfolio Management Maturity

           Although the article was written in a way that was hard to decipher, the main argument made by the authors is that it is imperative that an understanding of the project portfolio maturity be understood. The authors reiterated the need to ascertain the project maturity and discussed several models that can be employed. In this regard, the authors offered several conclusions based on the analysis of the different types of project maturity models. In line with the purpose of the paper, the first conclusion the authors made is that the article presented a project maturity model. The second conclusion is that the project portfolio maturity models analysis done revealed that there exist various approaches of projects, programme, and portfolio management maturity, which were found to be based on stakeholder interests and new strategic expectations. 

           The other conclusions made in the article are that measured project, programme, and portfolio management maturity was defined in form of how well the company understood its projects. Owing to their analysis of project portfolio maturity models, the authors concluded that the model proposed by Chan Kim and Mauborgne Renée was an effective tool that proper value creation in project, programme, and portfolio management maturity. Finally, the authors concluded by reiterating the need for re-adjustment of project models. Following this conclusion, they determined research topics as the need for coordination in resembling and the need to outsource services to safeguard projects. 

           Based on the conclusions from the article, some of the conclusions are plausible, while others need further research and clarifications. The main purpose of the paper was to develop an analysis of the existing project portfolio management maturity models and to complement them. The paper met this objective, which is consistent with the first three conclusions drawn. The authors provided background on project-based organizations and the need to determine project portfolio maturity. The authors further provided a discussion of several project portfolio maturity models (Neverauskas & Čiutienė, 2011, pp. 847). The models discussed in the article includes the maturity model developed by the United Kingdom Office of Governance Commerce, the Gartner’s PPM model, Maturity by Project Category Model (MPCM), and Robertson’s Project Management Maturity Model. 

           The Blue Ocean Strategy framework suggested by Chan Kim and Mauborgne Renée outlined in the fourth conclusion is also plausible. The framework provides a way in which project portfolio maturity can be managed. According to Rad and Levin (2006) maturity assessment process allows for identification of strengths and weaknesses. This is consistent with the framework developed by Chan Kim and Mauborgne Renée, which essentially allows for refinement of the project maturity under different levels. 

           However, though project management approaches need to be adjusted as outlined in the fifth conclusion, the research topics indicated need more clarifications. The main purpose of the article was to examine existing project portfolio maturity models and augment them. It was expected that the last conclusion should dwell more on topics that are relevant to the research purpose. The research topics need to be refined and try to address any gaps identified in the paper that needs further research. For instance, the auth……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..

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Strategic Approaches to Project Portfolio Management

Topic 1: Strategic Approaches to Project Portfolio Management Read the following article before posting to this Discussion. You can locate this article from the Library: Note: Reflection for this article – Do you have experience dealing with an international project team? Often dealing with individuals that are using English as a common means of communication, although it may not be their native language, puts us in a position to do the best we can extracting technical nuggets, even when the material or written communication may not be what many native English speakers deem to be easy to read or understand. This article was selected on purpose by the course developers to give everyone an opportunity to experience an international scenario. At any one time, firms manage a diversity of projects all at different stages of evolution. Some firms manage their project portfolios through the management systems and processes applied to operational activities while others are increasingly relying on one or multiple project management systems. This reading assignment is intended to discuss theoretical approaches to project portfolio management maturity. Institutions use projects to solve strategic problems, to perform integrated processes, and to generate innovative strategies. To manage strategically within business environment, it is essential to discuss the maturity process of projects, programs, and project portfolios, their potential development, as well as strategy management within the organization. The expansion of project-based organizations only enhances the significance of project portfolio management. The results of a correspondence analysis show that project size, impact, and complexity were the most significant variables in the formation of project portfolios. Question: What were the authors’ conclusions, and do you agree or disagree? Be sure to substantiate your analysis of your position (premise), and synthesize the results of your analysis into a stated conclusion or conclusions. Topic 2: Strategic Project Implementation You are a new project manager who has been asked to deploy a new operating system to 17,000 employees with the help of one other employee. This software, the first enterprise-wide project, will run industry-specific applications. You have general procedures and guidelines, but where do you begin? Choose from the following options your course of action. Please consider current events that global companies are using. Ask each employee to watch a webinar and install the software on his/her own computer. Find a support structure of internal and external mentors to help you organize and implement this rollout. See if your organization will hire an outside consulting firm to do this project while you watch and learn. Place the other employee as head of the project, so that when it fails no one will blame you.

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Performance management and training for an organization

Write a 7–10-page research paper on the topic of performance management and training for an organization of your choice.It is essential for members of management to understand the importance of conducting appraisals because aneffective performance management system is key in improving employee performance, which ultimately adds tothe bottom line of the organization. Failure to communicate performance expectations and achievements meansthat employees might not understand what is expected of them or how they can improve. Additionally, formalperformance management and training is imperative to help protect an organization against legal claims.By successfully completing this assessment, you will demonstrate your proficiency in the following coursecompetencies and assessment criteria:Competency 1: Apply human resource strategies to business needs.Explain how training and performance management protect an organization from possiblelitigation.Competency 2: Analyze core functions of human resource management.Describe the performance management system currently in place.Explain the formal and informal performance feedback processes. Competency 3: Analyze the strategic value of human resource management within a competitive globalbusiness environment.Analyze best practices to improve employee performance.Analyze the importance of training to meet organizational needs and performance goals. Competency 4: Communicate effectively in a scholarly and professional manner.Write in a professional style using APA citations and format with correct grammar, usage, andmechanics.SHOW LESSCompetency MapUse this online tool to track your performance andprogress through your course.CHECK YOURPROGRESSResourcesPerformance Management and TrainingCardy, R. L., & Munjal, D. (2016). Beyond performance ratings: The long road to effective performancemanagement. Industrial and Organizational Psychology, 9(2), 322–328.DetailsAttempt 1AvailableAttempt 2Attempt 3TutorialsSupportLog OutShawn Smith12Grenny, J. (2012). Change anything: The 21st-century approach to performance management andavoiding the willpower trap. Leader to Leader, 2012(63), 26–31.Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2020). Fundamentals of human resourcemanagement (8th ed.). New York, NY: McGraw-Hill. Available in the courseroom via the VitalSourceBookshelf link.Chapter 7, “Training Employees.”Chapter 10, “Managing Employees’ Performance.”Pickett, L. (2015). The benefits of integrated performance management [PDF]. Quality, 54(11), 40–42.Rozillis, S. (2017, September). 9 ways to support and scale employee training with video: Using video inemployee training. Technology Enabled Learning Excellence Essentials.Saha, N., Chatterjee, B., Gregar, A., & Sáha, P. (2016). The impact of SHRM on sustainable organizationallearning and performance development [PDF]. International Journal of Organizational Leadership, 5(1),63–75.Smith, D. (2018, January). What trends are going to shape employee training in 2018? Delivering effectiveemployee training. Training and Development Excellence Essentials.Asssessment InstructionsPreparationResearch the topic of performance management and training for an organization of your choice. Performancemanagement includes the supervision of employees and ongoing goal setting, training, and measurement tomeet individual and organizational objectives. A minimum of five resources are required to support your work.ScenarioChoose an organization to use for this assessment. It can be where you are currently employed or a companywith which you are familiar. It must be an organization that is researchable, as you will need to gather andanalyze information to complete the assessment. You may use the same organization for the otherassessments in this course.If you choose the organization where you are currently employed, please keep in mind that the analyses youmake must be based on facts that can be documented rather than your personal opinion as an employee.Contact your faculty if you have questions. InstructionsWrite a research paper based on your research into the performance management system, which includestraining, of the chosen organization. In your paper:Describe the performance management system currently in place.Explain the formal and informal performance feedback processes.Analyze best practices to improve employee performance.Analyze the importance of training to meet organizational needs and performance goals.What should be considered in designing an effective training program?Explain how training and performance management protect an organization from possible litigation.Note: You must address all the required elements of this assessment. If details for any of the bulleted pointsare unavailable, research the topic and present recommendations you believe would be best for theorganization, along with your supporting rationale.Additional RequirementsTutorialsSupportLog OutShawn Smith12Your assessment should also meet the following requirements:Length: 7–10 typed, double-spaced pages, in addition to a title page and reference page.Written communication:Communicate in a manner that is scholarly and professional. Your writingshould be:Concise and logically organized.Free of errors in grammar and mechanics.Validation and support: Use a minimum of five relevant and credible scholarly or professionalresources such as the Wall Street Journal to support your work. These resources should not include theresources found in the course.APA format: Format all citations and references in accordance with current APA guidelines.How to use the scoring guidePerformance Management and Training Scoring GuideUse the scoring guide to enhance your learning.VIEW SCORINGGUIDEThis button will take you to the next available assessmentattempt tab, where you will be able to submit your assessment

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Performance management: Deloitte case study

For a company to meet its objectives, stay competitive and retain their best performers, it is important that it has an effective performance management system(Harvard Business Review, 2017). This was the realization at Deloitte, the largest professional services company in the world with regard to revenue and number of employees, when it decided to redesign its performance management system in 2015.The company hence reviewed how it manages the performance of its approximately250,000 worldwide employees by redesigning how it evaluates, trains, promotes, and pays them. This paper describes Deloitte’s performance management system as well as explaining the performance feedback processes. It also analyses the best practices that are aimed at improving performance. Further, the paper analyzes the importance of training in meeting the needs and performance as well as looks at how the training and performance management protects from litigation.

Deloitte’s performance management system                                    

Deloitte aimed at having a “nimbler, real-time and more individualized” (Jogi, 2015) performance management system with a view to focusing on future performance rather than assessing past performance. The system hence got rid of cascading objectives, annual reviews and 360-degree feedback in preference of “speed, agility, one-size-fits-one…constant learning (and) collecting reliable performance data” (Jogi, 2015).

The redesign of the system was informed by the fact that previously, the company spent about 2 million working hours annually on performance management, with most of the time been spent by the leadersdiscussing the outcomes of the process. The company hence shifted the focus of the system from leaders’ talking to themselves to talking to the employees about their performances and careers so as to have a system that addresses the real-time world and that affects actual performance in the moment. The redesign was also informed by the knowledge that “assessing someone’s skills produces inconsistent data” (Jogi, 2015) because of the rater’s perceptions and biases, with the ratings eventually reflecting the rater rather than the employee been rated. Further, empirical study of Deloitte’s high-performing teams found out that members of the best teams felt “that they are called upon to do their best work every day” (Jogi, 2015), findings that were in tune with a previous Gallup study. Consequently, the new performance management system at the company aimed at leveraging the strengths of the employees, having teams with clarity of purpose and expectations, and been able to quickly “collect reliable and differentiated performance data” (Jogi, 2015).

The objectives of Deloitte’s performance management system hence are to recognize performance, clearly see the performance, and fuel the performance. Recognizing the performance involves considering talent-related by determining the extent to which project managers would want an employee in their team and the extent they would recommend higher compensation. There are plotted in a chart that can easily determine the variations among the employees so as to fairly allocate pay. The consequent data “supports objectivity in annual executive discussions about advancement” (Jogi, 2015). The data would also be usedto help low performers recover be to through coaching or new responsibilities.

In the second objective of clearly seeing the performance, Deloitte got rid of 360-degree feedback in preference of feedback from the individual team leader so as to overcome idiosyncratic rater effect. Further, rather than ask the team leader to rate the skills of the employee which may lead to bias and inconsistencies, the team leader is as……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..

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Hospital Strategic Management and Planning

1Assessment 2and final project for the capstone course “Hospital Strategic Management and Planning”Assessment 2: Development of a research proposal on a “Business Model”: The learners are required to write a proposal for a business model for improving the operation / adding value for a specific service within a hospital department.Final Project: The final project (week 15, 40 marks) will take the form of a pilot study whereby at least aspects of the research proposal are trialed/implemented and evaluated2Sections of the proposal I.Situational Analysis –hospital assessment The internal and the external environments of the hospital will be analyzed 1.External environmental analysis components of the health care environment that currently affect or are likely to affect the study hospital in the near future.(Assignment 1)2.Internal environmental analysis: the internal environment will be analyzed through a value-based healthcare delivery system a.Major strengths and weaknesses across the value chain ofservice delivery will be recognized. Strength and weakness should be stated in terms of service delivery; pre-service, point of service and after service.support activities; organizational culture, structure and strategic resources b.Strengths and weaknesses’ competitive relevance based on value, rareness, imitability and sustainabilitywill be evaluatedc.Strengths, weaknesses, opportunities and threats analysis will be conducted through organizing internalenvironmental weaknesses and strengths and external environmental opportunities and threats. II.Servicebackground and descriptionBased on the results of external environmental and internal environmental assessments and building on a recognized competitively relevant strength to capture a market opportunity or to face a threat, a specific service / quality improvement initiative in a specific hospital department will be selected.This section describes the service profile namely; Service descriptionA selected service will be described in terms of a.service location b.service boundaries c.Demand level for the selected activity e.g. number of outpatient visits for a specialized clinic per month, number of operations for a selected type of operations per monthd.Performance indicators for the selected service3III.Proposed interventions / strategy1.General goala.The general goal of the strategywhich should fit with the hospital strategic direction represented in the hospital mission and vision. b.The proposed strategy should aimat improving theoutcomes, value, and/orcost.Examples for service improvement ideas within different hospital departments•Improving flow of patients presenting with acute coronary syndrome•Providing a model for “patient-centered-care” for diabetic patients•Providing a vertically integrated model of care for pregnant females •Improving patient flow and reducing waiting times for patients presenting to the emergency department•Reducing operation cancellation rates and maximizing the efficiency of utilization of operative theatre •Improving patient experience and continuity of care in outpatient settings through reducing the internal and external waiting times with application of open access appointment scheduling 2.SpecificobjectivesThe objectives of the strategyneed to flow from the general goal. They are statements indicating the key outputs for the service to achieve and therefore form a basis for assessing the performance of the selected service. The strategy is expected to improve outcomes in monetary and non-monetary terms relative to the cost invested in the proposed strategyThe objectives of the service will need to be aligned to hospital goals and stated in a measurable time-bound, specific and attainable terms. Specific objective for Example for a specific objective to one of the aforementioned goals;a.Implementing a scheduling system in the operation room to i.increase OR utilization from ……% to …….%ii.reduce overtimes by …..%iii.reduce delayed operations by ……..%iv.reduce cancellation by ……%v.Reduce start time tardiness by …..%b.Financial performance of the proposed strategy will be based on estimates of the financial gains when compared to the costs of implementing the Hospital Strategic Management and Planning proposed intervention. Estimation will be based on reviewing the relevant literatureon cost saving from applying similar strategies.

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Doubling oncology referrals at SKSH: A research proposal

This is a research proposal that looks at ways to double the number of patients visiting Sheikh Khalifa Specialty Hospital’s (SKSH) oncology center of excellence. SKSH is a tertiary hospital in Ras Al Khaimah that has three centers of excellence – oncology, cardiovascular and neuroscience (SKSH, 2017). Most of the patients to these centers of excellence are referred from surrounding primary and secondary healthcare centers. Yet there is room to increase the number of patients being referred to the centers. The research will look at ways the number of patients visiting the oncology center through referrals can be doubled in the next two years.

This research proposal will include a situational analysis of the SKSH’s internal and external environments with a view to establishing the strengths, weaknesses, opportunities and threats to the hospital’s oncology center. The center’s location, boundaries, demand levels and performance indicators will also be discussed. Further, the proposal will lay out the specific objectives to be achieved towards the strategy of doubling the number of patients in the next two years as well as an implementation plan that will look at activities to be performed towards achieving the strategy. A cost-benefit analysis based on the cost and gain estimates will help determine the financial performance of the proposed strategy.

The proposal also constitutes an implementation plan that looks at the work required and estimates the direct and indirect costs. Performance measurement of the intervention will be tied to SKSH’s strategic direction as it relates to the financial performance,internal business processes, customer satisfaction as well as training and education (balance score card).

Situational Analysis

This situational analysis looks at the internal and external environments of SKSH. It is an overview of the hospital’s strengths, weaknesses, opportunities and threats.

  1. Internal environment

So as to better understand the oncology center of excellence at SKSH, it is important to understand the strengths and weaknesses of SKSH…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….. Hospital Strategic Management and Planning

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The National Incident Management System

Please review this information below and examine how this is an important program that fits in with the material and information: Department of Homeland Security. (2004). National Incident Management System. www.dhs.gov

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Through analysis of the information presented in the link it is clear that The National Incident Management System (NIMS) serves as an emergency preparedness system in the United States. The main objectives of NIMS is to coordinate preparedness and management of the incidents among the Federal, State as well as different local agencies in the United States(Hagen, 2006). The information presented indicated that NIMS is broadly used by both governmental and non-governmental organization to respond natural disasters, terrorist attacks and suppression of gang as well as countering drug trafficking activities at the Federal, States and Local levels of the government. For example, some of the information presented in the website of the homeland security include the welcoming of about 25,000 new citizens to the United States during the presidential. Additionally, the information presented was the crackdown of the drug traffickers and gang activities in various states of the United States.

            Therefore, the importance of the NIMS is expressed through The National Response Framework. The framework assists in the implementation of the national level policy. In addition, it allows for effective operational coordination for responding to the domestic incidence(Kaiser, 2011). The homeland security website highlighted many incidents which include potential and actual emergencies as well as all-hazards incidents such as potential terrorist attacks, actual gang activities, natural disasters and accidents. Some of the elements that are addressed by the NIMS include those incidents that wholly affects a single community in the United States. Within the national scope, the incidents include those that are catastrophic in nature and can cause great impact to the lives of many citizens.

            Additionally, the importance of the NIMS is the ability to be utilize and adopt by the national level agencies to manage their own incidents such mitigation, recovery, response, emergency prevention and preparedness. An……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..

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Senior management team of ToolsCorp Corporation

ToolsCorp Corporation is a fictitious company that does exist anywhere. For the purpose of this course, it is located it in Tennessee. As members of the senior management team of ToolsCorp Corporation, your group has been asked to prepare a neat and organized report for the Strategic Officers Steering Committee (SOS-C) of ToolsCorp Corporation. The purpose of this paper is to obtain permission from them to go forward with the next step (developing a full-blown business plan) for ToolsCorp’s strategic initiative to break into the global marketplace. Your group’s paper should discuss the following (at a minimum): •A complete strengths, weaknesses, opportunities, and threats (SWOT) analysis (including at least 5 factors from each category and full explanations of why each factor is important and why it was placed in the category) of the environment that exists within ToolsCorp and the environment that ToolsCorp is proposing •An outline of the business plan to be developed for ToolsCorp’s strategic initiative •A full mission statement containing the nine components and presented in a well written paragraph •Key operating principles as you will apply them •A preliminary market analysis •The one-year, five-year, and ten-year strategic objectives of the strategic initiatives presented as one strategic proposal for each time frame (3 strategic proposals in all), complete with implementation plans, potential ramifications, and feedback mechanisms •The additional material that your group considers necessary to support the case for going forward with ToolsCorp’s global strategic initiative (This is not optional, you must input additional material.) Background Information ToolsCorp Corporation is a fictitious company that does exist anywhere. For the purpose of this course, it is located it in Tennessee. It builds power tools, lawn mowers, lawn furniture, microwaves, and ranges. All products are manufactured locally and sold through large retailers. They have sale papers inserted in every Wednesday and Sunday paper. Although they have a thriving business in the United States and Canada, ToolsCorp is trying to break into the global marketplace. Deliverable Length The deliverable length is at least 15 pages (cover page and reference page not included). As graduate business students, you are required to provide a well-researched and analyzed comprehensive response to every assignment question. Brief, vague, generic, or nondefinitive responses will not earn good grades. This group project requires a minimum of 15 scholarly sources, a minimum of 1 per page. You are welcome and encouraged to use the David textbook and the course materials for this course. For references, use the APA guide that is available as shown in the Virtual Campus under “Interactive Learning.” Remember that any paper longer than 10 pages requires the submission of an abstract. Submit your group’s Word document to your instructor via the Small Group Submitted Assignment area in APA format. Objective The Objective of the Unit 5 Group Project Assignment will involve the following the course outcomes and grading criteria with their respective percentages for the grading rubric: •Identify examples of good and bad business practices in the use of strategy design components (30%). •Research and discuss some of the changes occurring in the way that organizations structure themselves and their work (30%). •Develop plans to improve business operations (20%). •Use effective communication techniques (20%). PS: I need atleast 15 resources. The drop down order only gives me 10 as the maximum

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Abstract

ToolsCorp Corporation located in Memphis, Tennessee, is a company that builds power tools, lawnmowers, lawn furniture, microwaves and ranges. Its products are manufactured in the city and sold throughout North America via various wholesale and retail outlets such as Home Depot, Walmart and Amazon.com.

ToolsCorp is looking to expand into the global marketplace. This report is presented to ToolCorp’s Strategic Officers Steering Committee (SOS-C) and recommends development of a business plan for strategic initiatives to break into the global marketplace. The report includes a comprehensive SWOT Analysis of ToolCorp’s environment, a business plan outline and a review of the company’s mission statement. The report also recommends key operating principles to be applied and a preliminary market analysis. Further, it has three strategic proposals based on timeframes: with the strategic objectives of strategic initiatives covering one year, five years and ten years. Each strategic proposal lays out its implementation plans, ramifications and evaluation processes.

Additional material in the report includes an annual objective plan for the first year (Appendix 1). There is also a country profile of China, the first target market outside North America (Appendix 2).

SWOT Analysis

This SWOT analysis will look at ToolsCorp’s existing and proposed environment; both the company’s internal environment and the external industry environment(Porter, 1998).The environment scan will discuss five factors for each of the categories of strength, weaknesses, opportunities and threats.

Strengths

ToolsCorp has an internal environment that helps it to thrive in the industry. This includes a wide range of products that include power tools, lawnmowers, lawn furniture, microwaves and ranges. This diversified product portfolio contributes a balanced revenue stream to the company’s income ensuring that any decrease in revenue from a particular product is offset by revenue from the other products (Fine, 2009). Hence, it is difficult for the company to experience a drastic drop in overall income.

The company’s manufacturing plant is located in Memphis, Tennessee. The largest city along the Mississippi River, Memphis is a major manufacturing hub with well-developed infrastructure that includes an established transportation system. Apart from the river, the Bluff City has the Memphis International Airport, which is the second busiest cargo airport in the world. It is also served by extensive road and rail networks as well as distribution logistics company such as FedEx, a Fortune500 company…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….. Senior management team of ToolsCorp Corporation  …………

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Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM

The assignment is literature review based only. No need for any field or first order data collection. Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM. 

It consists of two parts (A and B) as follows:

A) Literature review [14 marks]: Select one of the following models used in TQM implementation and write an essay (around 1500 words), from published literature and reliable resources, focusing on the principles used, practical perspectives of the implementation (including pros and cons), and the extent of its use in our region (form the available published resources, if any).

1.     Balanced Scorecard (BSC)

2.     Malcolm Bridge National Quality Award (MBNQA)

3.     European Framework for Quality Management (EFQM)

B)  Reflection [6 marks]: reflecting on the literature about the selected topic in Part A, please discuss the following points from your own perspectives (around 500 words):

1.     As a top executive, in a public or private organisation, what will be your focus areas in the implementation of such tool?

2.     how the modern information technology can support the implementation of such tool?

Note: Please observe plagiarism rules and referencing standards and styles throughout!

Submission Deadline:

Assignments should be submitted latest by 24th June 2016.

Assessment Rubric:

Assignment will be graded; maximum of 20 points: Outstanding 18-20, Good 14-17, Acceptable 10-13,Unacceptable 9 or below. Please refer to the attached rubric. 

TQM Fnds - Individual Assignment .docx 

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Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM)

Student’s Name

Institution’s Name

Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM)

Part A: Literature Review on BSC as an Approach TQM Implementation

Total Quality Management (TQM) is an important tool that allows organizations to enhance the quality of products as well as services offered by the organization in a bid to build on customer satisfaction. TQM involves integrating unified mission and vision of an organization that involves the entire enterprise form the lowest eve to the level of top management. It is a customer oriented approach that involves a systematic change management as well as continuous improvement of processes, products and services. TQM revolves around the combination of all the aspects of an organization into a holistic philosophy that is subject to the concept of quality, teamwork, understanding, customer satisfaction, and productivity (Tejaningrum, 2014). While TQM encapsulates four fundamental principles; customer satisfaction, management subject to facts, respect for each hierarchical rank, and continuous improvement, there are a wide spectrum of principles that are often considered which include; obsession with quality, focus on the customer, long-term commitment, a scientific approach, education and training, team cooperation, unity of purpose, and employee engagement.

Based on the underpinnings of TQM, balanced scorecard (BSC) is a performance management approach that puts emphasis on four main perspectives which are; customer, financial, internal business, and learning and growth. Developed by David Norton and Robert Kaplan (Kaplan & Norton, 1992), BSC maintains the use of financial metrics as the ultimate outcome measures for the success of an organization. However, it supplements these metrics from three other perspectives which are; customer, internal process, and learning and growth (Kaplan, 2010). The financial perspective acts as the reference for the evaluation of performance in BSC. The organization is assessed subject to the financial wellbeing of the organization which can be inferred from the balance sheet as well as profit and loss statement.  The measure used to assess the organization from a financial perspective include; profitability ratio, debt ratio, activity ratio, and liquidity ratio (Tejaningrum, 2014). Profitability ratios involved are net profit margin, gross margin, return on equity rate, and return on assets. Accounts receivable turnover, debt to net worth ratio, inventory turnover, quick ratio, and current ratio, accounts for the ratio of activity.

Kaplan & Norton (1992) postulate that a sound financial performance must be attained with consideration to customer satisfaction levels. Consequently, the financial health of an organization needs to be attributable to high customer satisfaction level. The indicators employed to benchmark performance based on customer satisfaction are: customer satisfaction level, customer retention, market share, customer profitability, and customer acquisition. Kaplan & Norton (1992) further highlights that high levels of customer satisfaction are achieved through a reliable and efficient internal business. The concept of internal business perspective accentuates that the organization must possess the ability to generate continuous improvement. The indicators for a reliable internal business are: improved product performance, decrease in the amount of waste, new products. Level of innovation…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

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management enterprise system

IT Business Application Case Study Identify and describe a business problem with an IT solution from your work or personal experience. Are there any specific artificial intelligence (AI) applications that can be considered as part of the solution? If you don’t have specific personal experience, select 1 management enterprise system (MIS) solution with a specific use case. Then, answer the following questions: What have you identified as the existing business problem? What is your expected deliverable of the business process? What specific IT application did you identify to provide an effective solution? What are the specific features and benefits of the new IT application? How does the new application provide long-term support to the business process by maintaining data integrity in cases of disaster recovery and continuity planning? Submitting your assignment in APA format means, at a minimum, you will need the following: Title page: Remember the running head. The title should be in all capitals. Length: 5 pages minimum Abstract: This is a summary of your paper, not an introduction. Begin writing in the third person. Body: This begins on the page following the title page and abstract page and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The typeface should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics, except as required for APA-level headings and references. The deliverable length of the body of your paper for this assignment is 5 pages. In-body academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged. Reference page: References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format using appropriate spacing, hanging indent, italics, and uppercase and lowercase usage as appropriate for the type of resource used. Remember, the Reference page is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.

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One of the major existing problem that business experience as they grow from medium size to large size is the management of time as well as attendance of the workforce. As the size of the workforce grows, it becomes challenging to keep track of all the employees at any given time. For instance, it may not be humanly possible to identify the employees who came to work and those who were absent from work at any one given time when the workforce is huge. Moreover, it is not possible to notice employees who leave work earlier than expected or report to work later than expected. In addition, existing human resource laws require employers to account for and pay employees who work for overtime (Collins & Birkin, 2008). However, accounting for such overtime when the workforce is huge becomes a challenge. The overall impact of this is that employee productivity is greatly reduced.  Moreover, managing employees in a manner that reduces the cost of labor is equally a challenge.

There are several process deliverables that relate to the problem identified above. The first process deliverable is time management. It is important that…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

………………………………………………………………………………………………………………………………………………………………………………………………………………………………….management enterprise system

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Management information systems

Compare and contrast the management information systems (MIS) in place in 2 distinctly different organizations.
Compare each organization’s use of information systems to help manage internal operations and to make decisions.
Assess how these two organizations use information technology for competitive advantage.
Appraise the individual and organizational consequences of the use of information technology, and recognize potential security breaches and computer crimes.
Present your findings in a Word document of 5–6 body pages formatted in APA style.

Please submit your assignment.

Submitting your assignment in APA format means, at a minimum, you will need the following:

Title page: Remember the running head. The title should be in all capitals.
Abstract: A summary of your paper, not an introduction. Begin writing in third-person voice.
Body: The body of your paper begins on the page following the title page and abstract page and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The type face should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics except as required for APA-level headings and references. The deliverable length of the body of your paper for this assignment is 2–3 pages. In-body academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged.
Reference page: References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format using appropriate spacing, hang indention, italics, and upper- and lowercase usage as appropriate for the type of resource used. Remember, the Reference Page is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.

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Abstract

This paper will discuss the management information systems of Wal-Mart a global leader in retail and McDonalds a global leader in the fast-food industry. It will compare the different management systems of Wal-Mart and McDonalds and how they use these systems to manage the internal operations to make decisions. Wal-Mart uses various systems that include EDI (Electronic Data Interchange), VOF (Voice based Order Filling), CPFR (Collaborative Planning Forecasting and Replenishment), and RFID (Radio Frequency Identification).  McDonalds uses POS System, TPS (Transaction Processing System), MYS (Made for You System), and the Hyperactive Bob system. These organizations have used these systems for competitive advantage that has made them leaders in their industries. Despite the advantages of using management information systems, the use of IT has consequences, and it is important for organizations to recognize potential security breaches and computer crimes associated with it…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….. Management information systems  …….

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Company\’s management style from the company\’s inception to the current day

Please choose from the following companies

  1. Yelp
  2. Yahoo
  3. Eaton
    Using the Internet and Strayer University databases, research the selected company from its inception to current-day operations.
    Write a five to six (5-6) page paper in which you:
  4. Evaluate two (2) key changes in the selected company\’s management style from the company\’s inception to the current day. Indicate whether or not you believe the company is properly managed today. Provide support for your position.
  5. Explain senior management\’s role in preparing the organization for its most recent change. Provide evidence of whether the transition was seamless or problematic from a management perspective. Provide support for your rationale.
  6. Evaluate management\’s decision on its use of vendors and spokespersons. Indicate the organizational impact of these decisions.
  7. As a manager within the selected company, suggest one (1) innovative idea that could have a positive impact on both the employees and customers of the company. Indicate the approach you will take in implementing the new idea. Provide support for your suggestion.
  8. Predict the selected company\’s ability to adapt to the changing needs of customers and the market environment. Indicate one (1) key change in the management structure that may be beneficial to ensuring such an adaptation to change. Provide support for your prediction.
  9. Use at least three (3) quality academic resources. Note: Wikipedia and other Websites do not qualify as academic resources.
    Your assignment must follow these formatting requirements:
    • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Please ensure references include page numbers. Check with your professor for any additional instructions.
    • Include a cover page containing the title of the assignment, the student\’s name, the professor\’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
    The specific course learning outcomes associated with this assignment are:
    • Analyze the activities and skills associated with the planning function of management.
    • Analyze the activities and skills associated with the organizing function of management.
    • Use technology and information resources to research issues in modern management.
    • Write clearly and concisely about modern management using proper writing mechanics.
    Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the attached rubric.

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The following paper will focus on the management of Eaton Corporation. Eaton was founded in 1911 by J.O.Eaton. It is a power management company that provides energy efficient solutions to customers. It enables them to manage electrical, hydraulics and mechanical power efficiently. The company products are in electrical, hydraulics, aerospace and vehicles.  The company started as a small trucks supplier and to date is a multinational power management company specializing in aerospace, hydraulic, trucks, automotive and electrical.

Key Changes in Eaton’s Management Style

Since inception the company has undergone a number of key changes. The most notable key change in Eaton’s management style is the Eaton Business System (EBS). This is the company’s integrated operated company philosophy. It is how management runs the company and how its employees work. The EBS is based on the belief in standard processes and a point of view that can be taught. The system ensures that……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..Company\’s management style ………………………………………………………………………………………………………………………………………………………

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