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organisation’s risk management policies and procedures and make general comments on the strength and weakness of these current arrangements

BSBRSK501:

Manage risk

Participant Assessment

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Sharing information is the key to success and remember; the only silly question is the one that remains unasked!!!

Scenario

Read the scenario below, and provide a detailed response to how you may handle or resolve the situation within the scenario based on your knowledge and skills.  If answers are being simulated, make it as real as possible to workplace settings.

The trainer at Upskilled, a training company, has her laptop stolen from an interstate restaurant where she was conducting a dinner meeting with clients. The laptop contains nearly 4 weeks of data that had not been backed up. This is a significant loss of a large amount of personal information regarding clients and business opportunities. In addition to this loss, the trainer is now without use of a laptop and still has much client work to conduct. As a result of this loss, Upskilled undertakes a risk management process and decides to implement an action plan to ensure all identified risks are minimised.

Develop a detailed action plan with

a)  A policy to reduce the likelihood of this occurrence happening again.

b)  3 procedures to mitigate (minimise) the possible consequences, should it ever occur again. c)   Include if there is any legislative or regulatory context that you need to be aware of.

Project

Read the project below, and provide a detailed response. Use as many workplace examples as possible. If answers are being simulated, make it as real as possible to workplace settings.

In order to demonstrate competence in this unit, you need to demonstrate that you plan, conduct and evaluate risk management strategies for an organisation or business. You can use your own work example or provide simulated answers.

Your task is to:

•            Describe your chosen organisation’s risk management policies and procedures and make general comments on the strength and weakness of these current arrangements.

•            Identify four risks in your organisation where there is a potential for having a negative impact on reaching your organisational objectives.

•            Analyse and evaluate these four risks according to the likelihood of them occurring and the consequences if they did occur, i.e. provide a Risk Assessment matrix on these four risks.

•            List the stakeholders for each of the risks identified and analyse the possible impact of the risk on the stakeholders. How will you communicate the changes to them?

•        Prioritise the treatment of the identified risks.

•        How will you monitor the implementation and effectiveness of your risk management plan?

What are the critical success factors?

•            Describe how you will document your risk management strategies so that they can become part of your organisation’s policies and procedures for managing risk.

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outline the legislative and regulatory context of the organisation as relevant to the marketing plan

Assessment
Task 1
Promote Products and Services
BSBMKG434

Student Declaration
To be filled out and submitted with assessment responses
? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
? I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
? I have correctly referenced all resources and reference texts throughout these assessment tasks.
? I have read and understood the assessment requirements for this unit
? I understand the rights to re-assessment
? I understand the right to appeal the decisions made in the assessment
Promote products and services
BSBMKG413
Student name
Student ID number
Student signature Date: 15/7/22
Task Number 1
—–OFFICE USE ONLY—–
For Trainer and Assessor to complete:
? Student requested reasonable adjustment for the assessment
Question Marking Sheet – Assessor to complete.
Did the student satisfactorily address each question as instructed:
Completed satisfactorily
S NYS DNS Comments
Question 1 S
Question 2 S
Question 3 S
Question 4 S
Question 5 S
Question 6 S
Task Outcome: Satisfactory ? Not Yet Satisfactory ?
Student Name:
Assessor Name: Arif Khadem
Assessor Signature:
Date: 15/7/22
Table of Content
Student Declaration 2
Task 1 – Knowledge Questionnaire 5
Answer all the questions below: 6
Question 1 7
Question 2 7
Question 3 8
Question 4 8
Question 5 9
Question 6 9
Appendix 1 – Legislation and regulations 10

Task 1 – Knowledge Questionnaire
Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
• outline the legislative and regulatory context of the organisation as relevant to the marketing plan
• outline the planning processes for organising promotional activities
• explain the organisation’s marketing objectives and how they support the overall business objectives
• explain how common promotional activities could be used to support the marketing objectives with reference to
• advertising
• client functions
• employee functions
• media announcements
• product launches
• web pages.
What do I need to do to complete this task satisfactorily? • submit your answers to the questions within the set timeframe,
• answer all questions as instructed,
• answer all questions using your own words and reference any sources appropriately,
• all questions must be answered satisfactorily.
It is advisable to:
• review the questions carefully,
• answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
• further research the topics addressed in each question.
Specifications You must submit to GOALS the
• assessment coversheet,
• answers to all questions,
• references.
Resources and equipment • computer with Internet access,
• access to Microsoft Office suites or similar software,
• learning material,
• legislation and regulations (Appendix 1).
What will the assessor be looking for? Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation, such as policies and procedures related to project management.
Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
Answer all the questions below:
The following questions relate to the case scenario below:
Case scenario
The owner of a café in your area wants to extend their opening hours to midnight on Wednesday to Saturday nights. The café is located in the main street of your town and is surrounded by a number of restaurants which already provide late night dining. To attract diners and grow her business the owner would like to provide an alternative experience which includes providing entertainment, taking group and party bookings and using the space for hosting events. The owner plans to expand her business to start another café if the plans for this one are successful.
You are a marketing consultant and the owner approaches you to plan and execute a series of promotional activities to support this new initiative and build the reputation of the business.
Question 1
Identify and list the key legislations and regulations that need to be considered when planning promotions in this scenario.
Answer (50-150 words)
klllll
Question 2
Describe the essential steps you will take in planning these promotions.
Answer (50- 100 words)
Question 3
Explain the marketing objectives and how they support the business objectives.
Answer (50-100 words)
Question 4
Provide examples of promotional activities and explain how they could be used to support the marketing objectives with reference to:
Categories Promotional activity and how it supports the marketing objective/s (50-100 words each)
Advertising

Client functions

Employee functions

Media announcements

Product launches

Web pages
Question 5
Briefly explain the content of action plans for promotional activities and provide an example for each.
Categories Brief explanation (50-100 words each) Examples
Task steps

Costs

Timeframe

Resources and responsibilities
Product launches

Question 6
Identify internal and external stakeholders involved in coordinating promotional activities and outline their roles and responsibilities.
Categories Brief outline (20-30 words)
Roles and responsibilities (30-50 words)
Internal Stakeholders
External stakeholders

References:
Appendix 1 – Legislation and regulations
• Privacy Act : https://www.oaic.gov.au/privacy/the-privacy-act/
• Anti-Discrimination Acts : https://www.humanrights.gov.au/sites/default/files/GPGB_quick_guide_to_discrimination_laws_0.pdf
• WHS: https://www.safeworkaustralia.gov.au/
• Contract Law : https://www.acc.com/resource-library/australian-contract-law
• Advertising : (https://www.accc.gov.au/accc-book/printer-friendly/29527
• Australian Consumer Law and Marketing Communication: (http://www.marketingminds.com.au/regulation.html )
• Warranties and Guaranties : http://www.marketingminds.com.au/regulation.html
• Anti-competitive behaviour: https://www.accc.gov.au/business/anti-competitive-behaviour
• Advertising codes and regulations: https://www.communicationscouncil.org.au/public/content/ViewCategory.aspx?id=306
• Intellectual Property : https://www.ipaustralia.gov.au/about-us/legislation/ip-legislation
• Business marketing : https://www.business.gov.au/Marketing/Marketing-and-advertising/Business-marketing
• Competition and Consumer Act 2010: https://www.accc.gov.au/about-us/australian-competition-consumer-commission/legislation
• Australian Consumer Law (ACL) : https://www.business.gov.au/Products-and-services/Fair-trading/Australian-Consumer-law
• Food Standards Codes: https://www.foodstandards.gov.au/code/Pages/default.aspx

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Writers Solution

legislative and regulatory context of the organisation as relevant to the marketing plan

Assessment
Task 1
Promote Products and Services
BSBMKG434

Student Declaration
To be filled out and submitted with assessment responses
? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
? I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
? I have correctly referenced all resources and reference texts throughout these assessment tasks.
? I have read and understood the assessment requirements for this unit
? I understand the rights to re-assessment
? I understand the right to appeal the decisions made in the assessment
Promote products and services
BSBMKG413
Student name
Student ID number
Task Number 1
—–OFFICE USE ONLY—–
For Trainer and Assessor to complete:
? Student requested reasonable adjustment for the assessment
Question Marking Sheet – Assessor to complete.
Did the student satisfactorily address each question as instructed:
Completed satisfactorily
S NYS DNS Comments
Question 1 S
Question 2 S
Question 3 S
Question 4 S
Question 5 S
Question 6 S
Task Outcome: Satisfactory ? Not Yet Satisfactory ?
Student Name:
Assessor Name: Arif Khadem
Assessor Signature:
Date: 15/7/22
Table of Content
Student Declaration 2
Task 1 – Knowledge Questionnaire 5
Answer all the questions below: 6
Question 1 7
Question 2 7
Question 3 8
Question 4 8
Question 5 9
Question 6 9
Appendix 1 – Legislation and regulations 10

Task 1 – Knowledge Questionnaire
Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
• outline the legislative and regulatory context of the organisation as relevant to the marketing plan
• outline the planning processes for organising promotional activities
• explain the organisation’s marketing objectives and how they support the overall business objectives
• explain how common promotional activities could be used to support the marketing objectives with reference to
• advertising
• client functions
• employee functions
• media announcements
• product launches
• web pages.
What do I need to do to complete this task satisfactorily? • submit your answers to the questions within the set timeframe,
• answer all questions as instructed,
• answer all questions using your own words and reference any sources appropriately,
• all questions must be answered satisfactorily.
It is advisable to:
• review the questions carefully,
• answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
• further research the topics addressed in each question.
Specifications You must submit to GOALS the
• assessment coversheet,
• answers to all questions,
• references.
Resources and equipment • computer with Internet access,
• access to Microsoft Office suites or similar software,
• learning material,
• legislation and regulations (Appendix 1).
What will the assessor be looking for? Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation, such as policies and procedures related to project management.
Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
Answer all the questions below:
The following questions relate to the case scenario below:
Case scenario
The owner of a café in your area wants to extend their opening hours to midnight on Wednesday to Saturday nights. The café is located in the main street of your town and is surrounded by a number of restaurants which already provide late night dining. To attract diners and grow her business the owner would like to provide an alternative experience which includes providing entertainment, taking group and party bookings and using the space for hosting events. The owner plans to expand her business to start another café if the plans for this one are successful.
You are a marketing consultant and the owner approaches you to plan and execute a series of promotional activities to support this new initiative and build the reputation of the business.
Question 1
Identify and list the key legislations and regulations that need to be considered when planning promotions in this scenario.
Answer (50-150 words)
klllll
Question 2
Describe the essential steps you will take in planning these promotions.
Answer (50- 100 words)
Question 3
Explain the marketing objectives and how they support the business objectives.
Answer (50-100 words)
Question 4
Provide examples of promotional activities and explain how they could be used to support the marketing objectives with reference to:
Categories Promotional activity and how it supports the marketing objective/s (50-100 words each)
Advertising

Client functions

Employee functions

Media announcements

Product launches

Web pages
Question 5
Briefly explain the content of action plans for promotional activities and provide an example for each.
Categories Brief explanation (50-100 words each) Examples
Task steps

Costs

Timeframe

Resources and responsibilities
Product launches

Question 6
Identify internal and external stakeholders involved in coordinating promotional activities and outline their roles and responsibilities.
Categories Brief outline (20-30 words)
Roles and responsibilities (30-50 words)
Internal Stakeholders
External stakeholders

References:
Appendix 1 – Legislation and regulations
• Privacy Act : https://www.oaic.gov.au/privacy/the-privacy-act/
• Anti-Discrimination Acts : https://www.humanrights.gov.au/sites/default/files/GPGB_quick_guide_to_discrimination_laws_0.pdf
• WHS: https://www.safeworkaustralia.gov.au/
• Contract Law : https://www.acc.com/resource-library/australian-contract-law
• Advertising : (https://www.accc.gov.au/accc-book/printer-friendly/29527
• Australian Consumer Law and Marketing Communication: (http://www.marketingminds.com.au/regulation.html )
• Warranties and Guaranties : http://www.marketingminds.com.au/regulation.html
• Anti-competitive behaviour: https://www.accc.gov.au/business/anti-competitive-behaviour
• Advertising codes and regulations: https://www.communicationscouncil.org.au/public/content/ViewCategory.aspx?id=306
• Intellectual Property : https://www.ipaustralia.gov.au/about-us/legislation/ip-legislation
• Business marketing : https://www.business.gov.au/Marketing/Marketing-and-advertising/Business-marketing
• Competition and Consumer Act 2010: https://www.accc.gov.au/about-us/australian-competition-consumer-commission/legislation
• Australian Consumer Law (ACL) : https://www.business.gov.au/Products-and-services/Fair-trading/Australian-Consumer-law
• Food Standards Codes: https://www.foodstandards.gov.au/code/Pages/default.aspx

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developing an environment for an organisation or work area that supports the application of critical and creative thinking methods

Unit Code/s & Name/s BSBCRT511 Develop critical thinking skills in others
Cluster Name
If applicable N/A
Assessment Name Portfolio of Evidence Assessment Task No. 2 of 4
Assessor Name
Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.
Student Signature Date / /
Instructions to Student General Instructions:
This task requires you to demonstrate the skills and knowledge requirements to develop critical and creative thinking skills in others within a workplace context, including:
• developing an environment for an organisation or work area that supports the application of critical and creative thinking methods
• identifying critical and creative thinking concepts and approaches, and their application to a workplace context
• facilitating relevant learning opportunities for others
• developing questions and prompt questioning to broaden knowledge and understanding of the team member cohort
• monitoring team skill development to develop recommendations on future learning arrangements to be implemented in future planning.
Assessment Conditions:
Time Allowed:
This task is to be submitted by the due dates advised in the Unit Study Guide. If a student requires an extension, then they must negotiate this with their Assessor prior to the due date.
Level of Assistance Permitted (If Any):
This is an open book assessment task. All work must be your own.
Students may:
• refer to learning resources, workplace and/or research further information
• ask the Assessor clarifying questions
• access the services of Studiosity to assist in interpreting questions or proof reading text
• be referred to learning support for additional assistance.
Students must seek any required assistance, reasonable adjustment or negotiate extensions with Assessor prior to due date.
Location:
This assessment is to be completed in a workplace or a simulated workplace including the classroom or home office environment.
Materials to be Supplied:
For this assessment, learners will need access to:
• internet, device and word processing software (can be accessed through TAFE campuses and facilities)
• the LMS and associated learning resources
• organisational strategic and operational plans
• workplace policies and procedures relevant to performance development
• relevant legislation, regulations and codes of practice
Assessment Criteria:
To achieve a satisfactory result, your Assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:
• All tasks have been completed in full and have been completed to a satisfactory standard.
• Demonstrated knowledge and skills required to:
? develop an environment for an organisation or work area that supports the application of critical and creative thinking methods.
Work, Health and Safety:
• Follow TAFE Queensland Student Rules.
• Access TAFE Queensland Student Services for any additional support.
• Conduct risk assessments prior to any assessment task to ensure the safety of all participants and the environment.
• Ensure an ergonomically safe work environment to complete all assessment tasks.
Number of Attempts:
You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant questions with you and will arrange a date your 2nd attempt. If your 2nd attempt is unsatisfactory (U), or you fail to attend the scheduled date for a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules.
Submission details
(if relevant) Please refer to Unit Study Guide for due date.
Submission requirements:
• Review the Marking Criteria provided for this task to ensure you have evidenced all requirements.
• Follow the instructions in the LMS to submit your assessment, demonstrating your ability to:
• Follow organisational procedures for file naming, management and storage.
• Use business technology.
• Communicate professionally using appropriate terminology / language.
• Organise and present information professionally e.g. relevant documents / templates, formatting, grammar and spelling.
• Complete tasks in a timely manner.
TAFE Queensland Learning Management System:
Connect url: https://connect.tafeqld.edu.au/d2l/login
• Username; 9 digit student number
• For Password: Reset password go to: https://passwordreset.tafeqld.edu.au/default.aspx
Instructions to Assessor The students will demonstrate the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context.
Assessors are to:?
• confirm expectations as detailed in Instructions to Student have been followed and met
• provide feedback on all assessment attempts and identify additional learning and/or practice required by the student before their second attempt
• use the Marking Criteria to record their assessment and feedback?
• negotiate to complete assessment tasks and/or resubmissions verbally, where the opportunity presents:?
? scribe the students response verbatim on the assessment task/marking criteria, and note the questions verbally addressed on the coversheet
? initial and date additional comments.
• Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.
Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.

Assessment Instructions:
Completing this assessment allows you to show your skills and knowledge in developing critical thinking in others.
This assessment will require you to complete the following tasks:
Part A: Develop and conduct a survey to determine individual and team knowledge gaps in critical thinking concepts and practices
Part B: Develop a learning and development plan to identify skill and knowledge gaps and prepare two session plans (1 formal and 1 informal).
Part C: Develop an online learning resource on -Critical and Creative Thinking in the Workplace-
This assessment task is to be completed based on your workplace, or using the simulated workplace provided below – The Righteous Bean
Scenario (The Righteous Bean)
The Righteous Bean is growing, and the expansion in the past 6 months has been significant. Therefore, the number of locations and staff members has increased. The executive team would like you to work with groups of Righteous Bean team members to use critical thinking skills and teamwork strategies to devise new ways for the staff to network and get to know each other. Getting this process right will significantly contribute to the overall smooth operations, collaboration among team members, and continued productivity of The Righteous Bean as it evolves and will avoid growing pains and management issues in the coming months.
Part A: – Identify Skill and Knowledge Gaps
Before you can develop some of the employees critical thinking skills, you will need to identify the knowledge and skills they already have and the gaps.
Step 1. Develop and Administer Survey
• The Executive team have requested that you create a survey of at least 8 – 10 questions that will allow you to identify both individual and team knowledge gaps in critical and creative thinking. As new roles are being filled and staff are being moved to new and different locations, management has agreed that identifying knowledge and skill gaps among the team will be critical in developing procedures to boost operational efficiency and support new teams during this growth period.
• The survey must identify:
• The current level of knowledge and understanding of critical and creative thinking
• Knowledge gaps related to critical and creative thinking
• Gaps or barriers to applying critical and creative thinking in the workplace
• Opportunities available to use critical and creative thinking skills
• Additional support required
• Preferred learning methods
• Your survey must contain instructions for participants to know why the survey is being completed, how to complete the survey and who to return the survey to and by when.
• You must hand the survey out to 4 colleagues for them to complete and submit back to you. Depending on how you are completing this task, your 4 colleagues may either be real colleagues in your workplace, classmates, or friends/family members who play the role of simulated work colleagues when completing their surveys.
• You will be required to submit copies of your completed surveys, including participants names, as evidence for completing this part of the assessment.
Part B: Learning and Development Plan
Step 1. Develop a learning and development plan
• Complete a learning and development plan that will enable the development of critical thinking skills. You may use the template located in Appendix A or your organisational template
• Based on the completed surveys you have received, identify and list 3-5 gaps in the employees critical and creative thinking knowledge.
• For each identified gap in critical and creative thinking skills, explain the link between the gap and the effect this may have on work performance at The Righteous Bean (or your organisation).
• List the options available to address each skill and knowledge gap
• List who will receive the learning opportunity (based on your survey responses)
• List the resources required to deliver the learning opportunity
Step 2. Develop informal and formal learning opportunities
• Complete two (2) session plans for one (1) formal and one (1) informal learning opportunity that you can facilitate with the employees identified from your learning and development plan you completed in Step 3. You may use the template located in Appendix B or your organisational template
• Your recommendations in the plan should consider the critical and creative thinking research you have done and what types of models and actions best suit the facilitation of your identified learning opportunities.
Part C – Formal Learning – Develop Skills in Critical and Creative thinking
The Executive team would like you to develop online training titled -Critical and Creative Thinking in the Workplace-. The training video of about ten (10) minutes in length that is suitable for uploading to the organisations Intranet so that Managers can use it in team meetings and training sessions and is also available on-demand for people to revise

Step 1. Develop a PowerPoint presentation (or use other suitable software) on critical and creative thinking in the workplace:
You must cover the following issues in your presentation. However, you are free to include any other additional information that you consider would be helpful:
(a) Introduction – the purpose of the presentation and what you will be covering
(b) Definitions of and differences between critical and creative thinking
(c) Explanation of one critical and one creative thinking model
(d) Explanation of how critical and creative thinking can be used in the workplace and the benefits to the organisation
(e) Description of barriers to critical and creative thinking
(f) Description of processes that create a safe environment for critical and creative thinking in the workplace
(g) Discuss organisational policies/ procedures and legislation relevant to the application of critical and creative thinking in the workplace
(h) Summary and conclusion
Step 2. Using your presentation from Step 1, prepare a video recording of eight (8) to ten (10) minutes where you deliver the information suitable for use as a training resource. The options you have to do this are:
• Include audio on your PowerPoint
• Record yourself delivering the presentation using software such as Screen-cast-omatic
• Discuss with your Assessor other suitable options
When delivering your presentation, you must not just read the information contained in your presentation.
Step 3. – Upload your recording to Connect
Once you have completed all the above tasks, please submit all required documents to Connect.
• Four (4) completed surveys
• Completed learning and development plan
• Two (2) training plans (1 informal and 1 formal)
• PowerPoint (or similar) training resource with audio

Appendix A Learning and Development Plan
Critical Thinking Skills Learning and Development Plan
Skill/Knowledge to be developed Key benefits Identified L&D opportunities Who Resources
List the skill or development area that has been identified for the team/department. Indicate the key benefits of the learning opportunity to meet the team and/or organisation needs List options to meet the learning need. Include options that are informal, e.g., on-the-job as well as formal training programs List who will attend the L&D opportunity Provide details of the resources needed to deliver the learning and development

Appendix B Training Plan template
The purpose of this template is to structure communication for planned training or presentation of a topic. This is used to communicate with others in the team and organisation about the benefits of learning.
Training Plan
Training Topic
Delivery Method
Detail how the training will be delivered – informal/formal – lecture, discussion, case study role play, small group teaching, experiential learning, online learning etc
Learning Objectives
Briefly explain the aim and outcome to be achieved via the delivery of the presentation or training, e.g. skill building, development opportunity, the solution to a problem after a brainstorming session etc.
Learner Profile
Identify:
• who the target audience is
• current knowledge and skill levels
Topics to be covered in the training
List the topics that will be addressed in the training session. Essentially this is your plan for the training session
Evaluation
How will the effectiveness of the training be evaluated?

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Counsellor for a counselling organisation

Case Study 1
You have started working as a counsellor for a counselling organisation. On your third day of working, your manager allocates to you a 30-year-old female client, Millie, whose presenting concerns are about trying to have contact with other people. Millie tells you that she has no friends and finds it difficult to relate to others of her own age. She tells you that lives alone where she feels safe but is unhappy. Her work is administrative and is all online so she does not meet people as she would in an office. Millie identifies that meeting people is one goal for counselling and a second goal is finding a romantic partner. She has not had a relationship since she was 25. Millie tells you that she feels very young, as she did when she was 20 and so she feels she is more suited romantically to someone around 15 years old. She tells you she finds both males and females of that age attractive and thinks she would have more in common with them than someone closer to her age.
Case Study 2
Andrea is a counsellor working with clients who suffer from anxiety and depression. Andrea has been working with Zac for 5 months since he was referred to her by his General Practitioner for help to manage his anxiety and depression. Zac has been progressing well and says he is starting to feel better from counselling with Andrea. On his next session Zac asks if he can take Andrea out for coffee to thank her for working with him. Andrea is aware that client- counsellor boundaries must be upheld but believes that having a coffee with Zac would be ok.
Assessment 1: Written Assessment- Evidence of comprehension and applying information to scenarios (25%)
Due date: Friday at the end of week 4 at 11:59pm
Word Count: 1200 -1400 words
Students are required to read two ethical dilemma scenarios and respond to both, answering the following questions:

  1. Provide one example of how the counsellor’s personal beliefs could impact the ethical nature of the counselling relationship in each scenario
  2. State the ethical principle(s) relevant to the scenario-refer to one of the two codes listed below to guide you
  3. Describe any relevant reporting issues providing reasons for your answers
  4. Discuss a possible course of action for the counsellor to take to resolve the dilemma in each scenario. In the first scenario write in the first person, as this is imagining you are counsellor, in the second scenario write in the third person as the counsellor is Andrea.
    You should be guided by the lectures and prescribed unit readings. However, it is expected that you will conduct your own research to support your assertions and conclusions. It is expected that you will use either the Psychotherapy and Counselling Federation of Australia (PACFA) or Australian Counselling Association (ACA) Coc of Ethics to inform your final decisions. Careful consideration of relevant State and/or Federal legislation should also be included.
    Use APA 7 referencing. Your assessment should include at least 5 peer reviewed, academic journa articles read, dating from 2010 onwards, in addition to any textbook references.
    You must present your essay using either Arial or Times New Roman or Calibri font size 12 and mak sure the essay is double spaced and attach a BCS cover sheet to the front, correctly competed including accurate word count.
    Do NOT utilise sources such as www.tutor2u.com and other such web materials as these in no way constitute academic references for the purpose of your assignment: If you rely on such sources for theoretical support you wi be deemed NOT to have met the requirements of the assessment.

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The presence of an appropriate introduction to the organisation

Level 10 & 11
233 Castlereagh Street
Sydney
NSW 2000
AUSTRALIA
MCR002 Organisational Behaviour
Assessment: detailed description
Assessment – 1 Online quiz Worth 5%
This is a quiz. It must be completed online at the designated time in week-5 tutorial session. The questions for this quiz will be generated from the contents of the first four topics of Organisational Behaviour subject. If you miss this quiz irrespective of reasons, you shall not get another chance to make it up.
Assessment – 2 Group project Worth 25%
This task is designed to develop your ability to contribute fruitfully to a group task; assess an organisational issue or problem as objectively as possible; appreciate the potential of theory in managerial decision making and problem solving; apply theory to ‘real life’; take managerial responsibility by designing a practical course of action.
You must submit your assignment online via Moodle (Turnitin software will be used to detect plagiarism cases). Only one report from each group. The report MUST contain the name and ID numbers of all group members. Please include the word count on the cover page and highlight the names of the group members who were inactive/ not contactable/ didn’t contribute at all.
Task description:
1. This is a group assignment, and the lecturer will create and finalize assignment groups in week 3/4. (4-5 members in each group).
2. Identify a problem (only one problem relating to OB) in an organisation that you have access to (preferably an organisation where at least one group member works or has worked recently. Do not focus on a problem that has already been solved and do not choose an organisation that is no longer in business (cease to exist).
3. Provide a brief introduction to the organisation (it is acceptable to withhold the name of the organisation).
4. Describe the problem, as much as possible in terms of the observable or measurable symptoms it manifests, for example: low levels of motivation; high employee turnover; deterioration of service quality; increased customer complaints; dysfunctional groups; loss of profit; negative/ unhelpful organisational culture etc.
5 The issue/problem should then be considered and analysed in terms of concepts/ models/ theories drawn from any topic studied as part of this subject. Try to choose the topic that seem to offer the most useful insights into the problem. Do not try to deal with many models or concepts. Topics outside the OB subject coverage must not be selected.
6. Design an intervention (a change program or set of activities and procedures) utilising some aspect or aspects of your analysis. The intervention should be intended to solve or improve the situation. Please note you are not merely being asked for a list of recommendations.
7. Prepare a report of 1200 words (cover page, summary and the reference list is not included in the word count). There are penalties for exceeding the word limit (1 mark). Late submission without prior permission shall attract penalty @ 10% per day. Submit the report via Moodle on or before the due date (only one report from each group). Your report must be correctly and adequately referenced using APA/Harvard style. Please aim for a balanced range of research from academic journal articles and popular media (such as podcasts, company websites, practitioner publications, news items etc.). Use at least 5 academic references.
(Note: Assignment marking rubrics are available on the Moodle page as well as at the end of this page).
Assessment – 3 Ongoing Assessment Worth 10%
These are ongoing assessments- mostly individual (quizzes, case studies, scenario analysis, problem solving exercises) conducted during tutorial sessions.
These assessments will be conducted without prior announcement starting from week 6 through to week 12. It is necessary that the students are regular in attending the lecture and tutorial sessions. There shall be no make -up for these activities if these are missed – irrespective of reasons.
Assessment 4: Final Examination Worth 60%
The Final Exam will be 2 hours in duration. The exam may include short answer questions, essay questions and case-study analysis. Further information on the format will be provided during revision week.
The questions will be devised to assess the interpretation and application of knowledge, comprehension skills, and critical thinking skills rather than only knowledge recall.
You will be expected to demonstrate your understanding of key concepts and your ability to apply those concepts to various situations.
All material covered in this course is examinable. The exam will be conucted during the UBSS exam period.
This is a ‘MUST pass’ assessment item. To clear/pass this subject, you need 50 marks of which a minimum of 30 must come from the final exam.
(Note: Assignment marking guide is provided below).
MCR002 Oranisational Behaviour Group report: Marking guide
Assessment Criteria HD
85-100%
Excellent D
75-84%
Very good C
65-74%
Good P
50-64%
Fair F
0- 49%
Very poor Marks
obtained
• The presence of an appropriate introduction to the organisation (2 marks)
• The identification of a suitable problem for analysis and the depth of analysis of problem
(2 marks)
• Effective use of material from subject topics and appropriateness of the chosen
topics (6 marks)
• Suitable intervention design with detailed action steps (5 marks)
• Quality and completeness of response to the presentation topic:
? The breadth and depth of response sufficient and appropriate information to support the key points
? Demonstrated understanding of the necessary concepts/ theories involved
? Demonstrated understanding of the nature
and complexities of problems (5 marks)
• Format and clarity of expression:
? The response conforms to the requirements of the specified format (report format)
? Complied with word count
? Complete cover page information
? The writing is fluent, exhibiting grammatically correct sentences that are appropriately punctuated
? There are no spelling or typing errors and due regard is given to rules of capitalisation and abbreviation, gender neutral
• Referencingexpression etc.
? Citation of sources in the text,
? List of references at the end – adequate, correct and complete as per APA format. (3 marks)

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The Corner Store Network is a not for profit organisation working on programs relating to climate change

Client Description : The Corner Store Network https://cornerstorenetwork.org.au/ The Corner Store Network is a not for profit organisation working on programs relating to climate change, food security, food waste, nutrition and ethical consumption in Australia and the Asia Pacific. Our consumer facing brand, Stock/Store, is the brand that customers and the public know and primarily the brand that allows us to undertake the work that we do. Background There are three main areas that they consider important features of their business: • Coffee Annually we import 20 tonne of coffee fr om Timor -Leste. We roast and distribute within Australia, whilst paying an above fair -trade price to coffee farmers and providing education and training to improve coffee harvest yields and quality. We also plant 1 tree per kilo of coffee that we roast and offset all carbon emissions. • Tree Planting/reforestation We are returning the forests of Timor -Leste, having planted 140,000 mahogany trees over the past 10 years. This program is internationally certified as a carbon offset program. • Food security/waste and nutrition We are running programs in Australia and Timor -Leste to transform ‘food waste’ into preserved food, made available for vulnerable communities to access and giving primarily women skills in food preservation and knowledge around nutrition. Strengths • We have really strong relationships on the ground in Timor -Leste within the communities in which we work. • Our transparency in what we say we do and what we do. Customers can very easily and transparently see where their money goes a nd what it supports and feel comfortable that we are doing what we say we are doing. Weaknesses • Our size. Given the fact that we are a small team, we are stretched across tasks and stretched with the number of hands to get everything done that is needed o n a day to day basis • The coffee market is ever saturated with lower quality coffee that is being purchased at appallingly low cost to the detriment of coffee farmers worldwide. This is affecting roasters like us trying to do the right thing and making it m ore difficult to cut through in a crowded market

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 The Corner Store Network is a not for profit organisation working on programs relating to climate change

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Introduction to Organisation Development

Instructions: Carefully read, summarize, and appraise your group’s assigned article.  The discussion board for this week should cover the following concepts in order to have a complete draft by the end of the week. Apply the concepts discussed in the lecture and the readings.  As you provide input to your peers, be sure to state a rationale for your claims. 

Identify and discuss the following:

dependent variable(s) and the instrument(s) used to measure them.

how the data for the dependent variable(s) were collected.

the intervention and procedures for delivering it.

the key results for the study, including any p-values, reported.

the conclusions the researchers drew.

Appraise and debate the quality of the data collection methods and determine whether the conclusions of the study were supported by the statistical results.  Consider the following questions:

Were the measurement instruments reliable and valid?  Why or why not? 

Was treatment fidelity for the intervention ensured?  Why or why not?

Were the conclusions of the study were supported by the statistical results, as indicated by the variable values and the p-values if reported?

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An Introduction to Organisation Development

Based on the first lecture entitled “An Introduction to Organisation Development” defend your stand whether you prefer to be a workplace with classical school or human relation school setting.

You do not need any journals, textbooks or articles to support your argument. Just defend your stand with your own words. Bear in mind that this question does not have an absolute right or wrong answer. Your response should be between 1,000-1,200 words

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An Introduction to Organisation Development

Based on the first lecture entitled “An Introduction to Organisation Development” defend your stand whether you prefer to be a workplace with classical school or human relation school setting.

You do not need any journals, textbooks or articles to support your argument. Just defend your stand with your own words. Bear in mind that this question does not have an absolute right or wrong answer. Your response should be between 1,000-1,200 words

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  • Original and non-plagiarized custom papers- Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
  • Timely Deliveryprimewritersbay.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
  • Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
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