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Describe a situation in which you resisted a personal or an organizational

Organization Change and Transformation

Module 2 SLP  

Individual Resistance to Change

As we have established, resistance to change occurs at various levels: Individual, group, and organization. Moreover, resistance to change is both a workplace and a personal phenomenon. Therefore, organizational change theory applies in both contexts.

For Module 2 SLP, you will consider either a personal or workplace situation in which you resisted change.

In a well-written 3- to 4-page paper, to include 2 scholarly sources from the Module 2 Background and Required and Optional Readings List, please respond to the following:

Part One: (Description): Describe a situation in which you resisted a personal or an organizational (workplace) change.

Part Two (Application and Analysis):

  1. Identify the specific reasons that contributed to your resistance to change.
  2. What measures, if any, were taken (by yourself, by others, by top leadership, etc.) to decrease resistance to change?
  3. What was the outcome of the change, and how were the concerns you identified in question 1 of Part 2, resolved?

Part Three (Insights): Now that you have a better understanding as to why individuals resist change,

  1. What insights have you gained that would affect how you would approach this change today?
  2. What have you learned that you can use to enhance your ability to lead change?
  3. Will you approach the change process differently in the future?

SLP Assignment Expectations

  1. Your SLP should be 3 to 4 pages in length (not including Title and Reference pages).
  2. Be sure to cite and reference (using APA Style) a minimum of 2 scholarly sources listed in the Course Materials and Bibliography (Module 2 required and Optional Reading List), or in the Module 2 Background Page: Required and Optional Readings.
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What are the personal and/or communal ethical factors that may be involved in determining the moral position of either side in that debate?

Write a 4-6 page paper with the following instructions

Read/review the following resources for this activity:

  • Textbook: Chapters 9, 10  (RACHELS & RACHELS TEXTBOOK)
  • Lesson
  • Minimum of 5 scholarly sources (in addition to the textbook)

Instructions

First, return to your topic chosen in the week three assignment.

  • Answer this question: What are the personal and/or communal ethical factors that may be involved in determining the moral position of either side in that debate?
  • Next, articulate and then evaluate the ethical positions  using Kantian ethics (that is, the categorical imperative) relative to the long standing debate (that is your topic chosen in the week three assignment).
  • Finally, create a complete annotated bibliography for 5 academic scholarly sources. You will annotate each source. The sources should be relevant to your topic chosen in the week three assignment.

consist of the following:

Publication information

• Annotation, which is a thorough reading of the source

The following should be included in each annotation section:

• Summarize the most important ideas and terminology (using quote marks and parenthetical page references).

• Describe any debates or “problems” that the articles have brought up.

• Specify whether you agree or disagree, and explain why.

• Track down one or two quotes for the last study project.

• Consider how this article has shaped your understanding and how it is significant.

Use this example as a guide:

Reference: APAJ. Mezirow (2003). Learning that transforms as a conversation. 1(1), 58–63. Journal of Transformative Education.

Example of an annotationMezirow (2003) draws a contrast between “communicative” and “instrumental” learning in this article. The term “instrumental learning” refers to procedures used to evaluate and assess learning, including exams, grades, remarks, quizzes, attendance logs, and the like. On the other hand, “communicative learning” describes the knowledge that develops through time between people in what Mezirow refers to as “critical-dialectical-discourse” (p. 59), which is a fancy way of expressing a significant dialogue between two or more speakers. Mezirow also touches on the concept of “transformative learning,” which alters people’s minds, hearts, values, and beliefs to enable them to behave better in society (p. 61). According to Mezirow, “hungry, desperate, homeless, sick, destitute, and intimidated people obviously cannot participate fully and freely in discourse” (p. 59). On the one hand, he is correct in that some individuals are barred from participating completely because their crisis is so severe and prolonged. But I don’t believe Mezirow should assume that everyone who finds themselves in a difficult situation is unable to contribute effectively to the conversation. The non-instrumental forms of intelligence, such as goodness, compassion, forgiveness, wonder, self-motivation, creativity, humor, and other non-measured forms of intelligence, would receive just as much attention in our school curricula, and the students who graduate from high school would be better actors in the world and enthusiastic researchers.

Requirements

Without the title page or references page, the document should be between four and seven pages long, with one-inch margins, double spacing, and a 12-point Times New Roman font.

THIS IS THE TOPIC CHOSEN WITH SOURCES FOR WEEK 3

Ethics of Euthanasia Debate

Moral debate and ethical debate surround the purposeful taking of a terminally ill or suffering person’s life to stop their agony and suffering. There are two main points of view in the ethical debate surrounding euthanasia: those who support it (pro-euthanasia) and those who oppose it (anti-euthanasia).

i. Euthanasia-supporting Opinion

There are two main moral justifications for euthanasia. First, proponents argue that euthanasia is an act of love and compassion for individuals who are in extreme pain and suffering as a result of terminal illnesses (Njoku, 2022). This viewpoint sees euthanasia as a compassionate alternative to prolonging their suffering through intrusive medical procedures. Advocates argue that allowing individuals to pass away with dignity reduces their suffering and offers solace in the final hours.

Second, the pro-euthanasia perspective places a high emphasis on the importance of personal autonomy and the right to make decisions. Supporters contend that capable terminally ill individuals should have the freedom to choose the time and manner of their deaths. According to this point of view, as personal autonomy is a crucial aspect of human dignity, it should be protected in the face of terminal illnesses. Euthanasia supporters say that giving individuals the option to use it offers them control over their lives and deaths, especially at their most vulnerable moments.

ii. Opposition to assisted suicide

Euthanasia is morally wrong for two main reasons. First and foremost, opponents fervently uphold the notion of the sanctity of life, arguing that each and every human life has intrinsic value and should never be willfully terminated. According to this point of view, allowing euthanasia would devalue life by lowering the intrinsic worth and dignity of human existence. The “slippery slope” defense is the second defense put out by euthanasia opponents. They express worry that legalizing euthanasia will encourage misuse and the incorrect use of procedures (Buturovic, 2021). This might manifest as coerced euthanasia or undue pressure on helpless individuals to choose death over life. Once the practice is permitted, they fear that it may inspire less restrictive attitudes and practices over time, putting the welfare of those who most desperately need care and protection in peril.

How Social Contract Ethics and Ethical Egoism View the Euthanasia Issue

i. The Ethical Egoist’s Point of View

            People should act in their own best interests to advance their own enjoyment and well-being, according to the ethical egoism moral theory (Rachels & Rachels, 2012). Ethical egoists would likely adopt this viewpoint if they believed that permitting euthanasia would enhance their own or their loved ones’ well-being. They might use the argument that euthanasia would be their choice to eliminate unnecessary suffering in the same situation to support their position. However, under this circumstance, loyalty to oneself and society could clash. The demands of the individual are prioritized over those of society at large or those who value the sanctity of life under ethical egoism (Manuel & Herron, 2020). The best course of action from the perspective of an ethical egoist would be to embrace euthanasia if it is in their best interests.

Ethicist of the Social Contract Perspective

According to the central tenet of social contract ethics, moral norms derive from an unspoken social arrangement or agreement that society’s members accept for the good of everyone (Korn et al., 2020). A Social Contract Ethicist would be skeptical of the practice since it has murky moral implications and societal repercussions. They may oppose euthanasia because they believe it might undermine the social contract’s credibility and durability. Some individuals might be concerned that making intentional killing lawful will weaken society’s desire to protect and preserve life. However, since the social contract allows for liberty and personal choice, some social contract ethicists may support euthanasia if done so in accordance with strict regulations and safeguards. There is a contradiction between personal and national obligations when a person’s desire for euthanasia conflicts with more broad cultural norms and legal responsibilities. The best course of action, according to social contract ethicists, would be to carefully assess the repercussions of euthanasia on society and try to strike a compromise between supporting individual freedom and maintaining the social contract.

Professional Ethics Code

In the medical community, euthanasia is a contentious issue, and professional codes of ethics regularly touch on it. For instance, the AMA’s Code of Medical Ethics instructs physicians to address and make judgments on end-of-life situations. The AMA Code specifically outlaws euthanasia and physician-assisted suicide while acknowledging that eligible patients have the right to refuse life-sustaining therapy. The moral principle of preserving life while supporting the patient’s autonomy in making decisions is highly valued by the code.

There may be a conflict between a healthcare practitioner’s professional and familial commitments if they are asked to carry out euthanasia on behalf of terminally ill patients or their families. Maintaining the professional code of ethics while balancing the desire to relieve pain and respect for patient autonomy may be difficult. When this occurs, healthcare professionals might need to engage in candid dialogue with patients and their families while also providing alternative palliative care and support.

Conclusion

 Numerous moral concerns and ethical perspectives are raised by euthanasia. While social contract ethics may place more of a focus on the more salient societal repercussions, ethical egoism may highlight the individual liberty and well-being of the individual. Given the conflict between personal preferences and society standards, choosing the best course of action requires careful thought and respect for several points of view. Healthcare professionals must also address complex ethical dilemmas while maintaining the required professional standards of ethics and ensuring patient-centered care.

References

Buturovic, Z. (2021). Embracing slippery slope on physician-assisted suicide and euthanasia could have significant unintended consequences. Journal of medical ethics, 47(4), 257-258.

Manuel, T., & Herron, T. L. (2020). An ethical perspective of business CSR and the COVID-19 pandemic. Society and Business Review, 15(3), 235-253.

Njoku, N. (2022). Contextualizing Paediatric Euthanasia within the Framework of Children’s Right. The Nigerian Juridical Review, 17, 168-192.

Korn, L., Böhm, R., Meier, N. W., & Betsch, C. (2020). Vaccination as a social contract. Proceedings of the National Academy of Sciences, 117(26), 14890-14899.

Rachels, J., & Rachels, S. (2012). The Elements of Moral Philosophy 7e. McGraw Hill.

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interesting personal story

Touchstones are projects that illustrate your comprehension of the course material, help you to refine skills, and demonstrate application of knowledge. You

can work on a Touchstone anytime, but you can’t submit it for grading until you have completed the unit’s Challenges. After you’ve submitted a Touchstone, it

will be graded and counted towards your final course score.

Touchstone 1: Narrative Essay

ASSIGNMENT: Write a narrative essay using the techniques and elements of narrative writing that you have learned in this unit. Your essay must be

approximately 500-800 words long.

 Sample Narrative Essay In order to foster learning and growth, all essays you submit must be newly written specifically for this course. Any recycled

work will be sent back with a 0, and you will be given one attempt to redo the Touchstone.

A. Instructions

Choose a topic that enables you to tell a short, interesting personal story. Your story can be funny, suspenseful, meaningful, or exciting, but it must focus on

one event. For example, if you decide to write about traveling to Denmark, you should not write about the entire trip. Choose one event (e.g., an afternoon

you spent bicycling on an island, or your first taste of smoked herring, or your visit to the childhood home of Hans Christian Anderson) and tell a detailed story

that focuses on that event.

The following are some ideas that can help you to select a topic for your story:

• Firsts: Think of a “first” in your life and describe that moment in detail.

• Proud Moment: Choose a moment when you felt proud about an accomplishment.

• Adversity: Describe a time when you had to think or act quickly to overcome a challenge.

• Travel: Recall a memorable experience you had while visiting an interesting place.

B. Think About Your Writing

Below your completed narrative, include answers to all of the following reflection questions:

1. Which narrative techniques did you use to bring your story to life? (2-3 sentences) Sophia says: Did you use vivid description, sensory details, and/or

Not Submitted Submitted Scored When you’re ready to upload your document, click here. SUBMIT TOUCHSTONE

 It takes 5-7 business days for a Touchstone to be graded once it’s been submitted.

UNIT 1 — TOUCHSTONE 1: Narrative Essay SCORE

-/50

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https://app.sophia.org/spcc/english-composition-i-3

dialogue to engage readers? Provide two examples from your essay in which you “show” readers rather than “tell” them. EXAMPLE: A sentence such as “I

glanced at the clock, grabbed my briefcase, and sprinted for the elevator” uses more descriptive language than simply saying, “I was running late for the

meeting.”

2. How did your purpose and audience shape the way in which you wrote your narrative? (3-4 sentences) Sophia says: Your hypothetical audience extends

beyond the people who will evaluate your narrative. Which individuals or groups were you addressing when you wrote your narrative, and how did

consideration of your audience and your purpose influence the way in which you wrote it?

3. Provide a concrete example from your narrative that shows how you have written specifically for this audience and purpose. (3-5 sentences) Sophia

says: Consider including a quotation from your essay and explaining how it was written to appeal to your audience, and to accomplish your purpose.

Alternatively, you might describe a theme, tone, or narrative technique that you used and explain how it was intended to appeal to your audience and achieve

your purpose.

C. Narrative Guidelines

DIRECTIONS: Refer to the checklist below throughout the writing process. Do not submit your Touchstone until your essay meets all of the guidelines.

Narrative Focus and Flow

❒ Are all of the details in your story relevant to your purpose?

❒ Are the events presented in a logical order that is easy to follow?

❒ Is your story 500-800 words in length? If not, which details do you need to add or subtract?

Narrative Structure

❒ Is there an opening paragraph that introduces the setting, characters, and situation?

❒ Are there middle paragraphs that describe the progression of events?

❒ Is there a closing paragraph that provides a thorough resolution to the story?

Narrative Language and Techniques

❒ Have you incorporated narrative language and techniques (e.g., figurative language, concrete and sensory details, dialogue, and vivid description)?

❒ Can examples of narrative language and techniques be found throughout your story, or are they only evident in some places?

Conventions

❒ Have you double-checked for correct grammar, punctuation, spelling, formatting, and capitalization?

❒ Have you proofread to find and correct typos?

Before You Submit

❒ Have you included your name, date, and course in the top left corner of the page?

❒ Have you answered all of the “Think About Your Writing” questions?

❒ Is your essay between 500 and 800 words in length (2-3 pages)?

D. Scoring

Your composition and reflection will be scored according to the Touchstone 1 Rubric, which evaluates the narrative focus, narrative flow, narrative structure,

narrative language and techniques, use of conventions (grammar, punctuation, etc.), and your answers to the “Think About your Writing” questions above.

E. Rubric

  Advanced (100%) Proficient (85%) Acceptable (75%) Needs Improvement (50%)

Non-Performance (0%)

Narrative Focus

Present a focused, meaningful narrative.

The composition is consistently focused, and details are relevant and specific.

The composition is focused and details are relevant and specific. However, a few details and descriptions detract slightly from the focus.

The composition is mostly focused and the majority of details are relevant and specific. However, there are several details and descriptions that detract from the focus.

The composition does not have a consistent focus.

The composition exhibits no evidence of a focus.

Narrative Flow

Tell the story using a logical, smooth sequence of events.

The sequence of events and details is logical and easy to follow throughout the composition.

The sequence of events and details is logical and easy to follow throughout the composition, with a few minor exceptions.

The sequence of events and details is easy to follow throughout most of the composition; however, some areas are poorly sequenced or confusing.

The events and details are primarily poorly sequenced and difficult to follow.

The sequence of events and details is illogical. Readers cannot follow the progression of the composition.

Narrative Structure

Develop a clear beginning, middle, and end.

The composition has a clear and well-developed beginning, middle, and end. The opening paragraph(s) thoroughly introduce the setting, characters, and situation. The middle paragraphs thoroughly describe the progression of events. The closing paragraph(s) provide a thorough resolution to the narrative.

The composition has a clear and sufficiently developed beginning, middle, and end. The opening paragraph(s) adequately introduce the setting, characters, and situation. The middle paragraphs adequately describe the progression of events. The closing paragraph(s) provide an adequate resolution to the narrative.

The composition has a clear beginning, middle, and end; however, one of the three sections is minimally developed.

The composition lacks a clear beginning, middle, or end; or, two of the three sections are minimally developed.

The composition lacks a clear beginning, middle, and end; or, all three sections are minimally developed.

Narrative Language and Techniques

Use narrative language and techniques competently.

Uses narrative language and techniques (e.g., concrete and sensory details, figurative language, vivid description, dialogue, pacing, and plot development) effectively throughout the composition.

Uses narrative language and techniques (e.g., concrete and sensory details, figurative language, vivid description, dialogue, pacing, and plot development) effectively in the majority of the composition.

Uses narrative language and techniques (e.g., concrete and sensory details, figurative language, vivid description, dialogue, pacing, and plot development) effectively in some parts of the composition.

Uses narrative language and techniques (e.g., concrete and sensory details, figurative language, vivid description, dialogue, pacing, and plot development) rarely in the composition.

Does not use narrative language and techniques (e.g., concrete and sensory details, figurative language, vivid description, dialogue, pacing, and plot development) in the composition.

Conventions

Demonstrate command of standard English grammar, punctuation, spelling, capitalization, and usage.

There are few, if any, negligible errors in grammar, punctuation, spelling, capitalization, formatting, and usage.

There are occasional minor errors in grammar, punctuation, spelling, capitalization, formatting, and usage.

There are some significant errors in grammar, punctuation, spelling, capitalization, formatting, and usage.

There are frequent significant errors in grammar, punctuation, spelling, capitalization, formatting, and usage.

There are consistent significant errors in grammar, punctuation, spelling, capitalization, formatting, and usage.

  Advanced (100%) Proficient (85%) Acceptable (75%) Needs Improvement (50%)

Non-Performance (0%)

Think About Your Writing

Reply to reflection questions thoroughly and thoughtfully.

Demonstrates thoughtful reflection; consistently includes insights, observations, and/or examples in all responses. Answers all reflection questions effectively, following or exceeding response length guidelines.

Demonstrates thoughtful reflection; includes multiple insights, observations, and/or examples. Answers all reflection questions effectively, following response length guidelines.

Primarily demonstrates thoughtful reflection, but some responses are lacking in detail or insight. Answers all reflection questions, primarily following response length guidelines.

Shows limited reflection; the majority of responses are lacking in detail or insight. Answers reflection questions inadequately; may not answer all of the questions and/or may not follow response length guidelines.

Does not answer the majority of reflection questions, or the majority of answers do not follow response length guidelines.

F. Requirements

• Your narrative must be 500 to 800 words (approximately 2-3 pages) in length.

• Assignment guidelines must be followed or your submission will not be graded.

• Double-space the essay and use one-inch margins.

• Use an easily-readable 12-point font.

• All writing must be appropriate for an academic context.

• Your narrative must be original and written for this assignment.

• Plagiarism of any kind is strictly prohibited.

• Your submission must include your name, the name of the course, the date, and the title of your composition.

• Your submission must include both your narrative and your answers to the “Think About Your Writing” questions.

• Submit only a single file that contains all of the assignment components.

• Acceptable file formats are .doc and .docx.

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research-based and personal content while using presentation software to communicate with an intended audience

Goal: Demonstrate the ability to create a final project that uses both research-based and personal content while using presentation software to communicate with an intended audience. 

Description:

During the first six-weeks you formulated a project plan, researched the content of the plan, and collected quality academic and non-academic sources. For the week 7 Final Project you will create a presentation (CO8) that builds upon the week 2 Project Plan and the week 4 Location and Access (Source Organization worksheet) that effectively communicates the knowledge you have gained during COMM120.

Please consider the following:

  • Presentation will include an introduction, body, conclusion, and properly formatted reference/work cited slide in the citation style of your degree program (APA, MLA, or Chicago).
  • Clear evidence that the topic was researched and expanded upon the week 2 Project Plan (CO2 & 5).
  • Presentation provides audience with information to increase their knowledge of the topic presented (CO1).
  • Presentation engages the audience by using elements such as images, graphs, and charts. Appropriate citations must be included.
  • Three (3) vetted credible sources. One (1) of the sources must be scholarly and from the library.
  • Appropriate length 7-9 slides.

If you have multimedia skills and want to add creative content to your presentation, please do! Try to add any of the following enhancements and as you do, think about how it will impact your presentation and improve communication with the intended audience.

  • Voice narration, closed captioning, script.
  • Appropriate background music (must be cited on reference page).
  • Creative use of slide animations and transitions.

After submitting your presentation, review your TurnItIn Originality Report. (Note: Review the individual flags, decide why that text is flagged, and make corrections as appropriate.). Please see the attached rubric for grading guidelines.

Note: The Week 7 Final Project is a presentation and be turned in as a PowerPoint, a Prezi, or a different type of presentation software. If you chose something other than PowerPoint, you have to do the following

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Assessment identify potential areas of improvement and prepare a Personal Development Plan

Login into CONNECT and click the link called “Course wide resources and additional activities”. Click the self

assessment link called “Do you have what it takes to be a leader?” and assess your leadership style.

Based on these assessment identify potential areas of improvement and prepare a Personal Development Plan

(PDP). You should then access the learning logs and complete both learning logs as directed to prepare your

PDP.

Remember to follow APA guidelines for this assignment.

This assignment is worth 20% of your final grade.

LEARNING LOG CRITERIA AND EVALUATION FORM

Specific experiences teach specific lessons necessary for success. But it is critical, as T.S. Eliot said,

not to “…have the experience, and miss the meaning.” Managers we studied who went on to

become effective executives not only had the experiences but learned lessons from them. Center

for Creative Leadership Studies on Executive Learning

Management research indicates that developing self-awareness has several advantages: personal growth, career

development, and an enhanced ability to understand and have empathy with others. In their studies of

managerial and executive derailment, the Center for Creative Leadership found that successful managers: (1)

understand their values, personal styles, and strengths and weaknesses; (2) know the impact of these values,

styles, and strengths and weaknesses on their ability to effectively work with others and achieve their goals; and

(3) are quick to reflect upon and learn from their own experiences.

Despite these advantages, we often resist opportunities to increase our self-awareness. We try to protect our selfesteem.

We fear that learning something new about ourselves will be painful or may require us to change our

treasured and habitual ways of seeing, thinking, and behaving. We may think that we already know ourselves well

enough. Or we may not want to take the time out of our busy schedules to engage in self-reflection — like the busy

woodcutter who never takes the time to sharpen the saw and eventually loses the ability to cut wood. In short,

developing a willingness and ability to engage in self-reflection, is a critical leadership skill that is not easily learned

yet reaps many rewards.

Keeping a learning log is a structured way to develop this skill. This log is a confidential, written record of your

personal development through the class.

The first log can be 8 -10 pages, and each entry should be no more than

1-2 double spaced pages. The last entry, your comprehensive action plan for change, should be no more than 6

pages. Your learning log is a confidential document. Only I will read it. The following criteria will be used to

evaluate your learning log.

• Completion of assignment: You submit the log on time, answer specific questions when asked to

do so, and have complete entries for each assignment. All papers must be submitted on time or

they will be considered late and at least 10% points will be deducted from your grade. The number

of points deducted for late papers will be determined based on how late the paper is turned in. If

there are special circumstances, please discuss these with the instructor.

• Self-reflection: You demonstrate a willingness and ability to engage in self-reflection. You provide

examples from your own experience. You show an understanding of the consequences of your

values, attitudes, style, behavior, etc. on yourself, others, and the organization. 30%

• Conceptual understanding: You demonstrate a thoughtful understanding of conceptual materials

from class and integrate them, as relevant, into your log. 30%

• Application: You demonstrate a willingness and ability to take steps toward personal change. You

discuss in depth possible plans for action. 20%

• Written composition: The learning log is professionally presented: well-organized and well written

(including spelling, grammar, reasonable paragraph length, double-spaced, 12 point font, pages

numbered, no less than 1 inch margins, and staying within page limits). 10%

• Plagiarism and citations: Please ensure to cite any external material properly as this paper will be

scanned for plagiarism. 10%

N.B: Required Learning Log questions  set 1

                          Learning Log questions set 2

                          Personal development plan

Please see attached for document.

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Personal Ethics Philosophy Presentation Resources section

PERSONAL ETHICS PHILOSOPHY PRESENTATION ASSIGNMENT INSTRUCTIONS OVERVIEW The aim of the Personal Ethics Philosophy Presentation Assignment is to practice and demonstrate effective oral communication while presenting your Personal Ethics Philosophy Paper in a professional manner. INSTRUCTIONSRecord a 9 — 15-minute video of you presenting your personal ethics philosophy paper. You may utilize Kaltura (preferred), YouTube, or any other compatible video format to submit your presentation. Please see the Personal Ethics Philosophy Presentation Resources section for instructions on submitting your video in Canvas.The presentation, as in your paper, should include the following elements: Summarize your worldview as it pertains to ethics. Describe your personal life vision and mission. Explain how you will apply Christian ethics in your personal life roles. Explain how you will apply Christian ethics in your professional work roles. Explain how you make ethical decisions and utilize an ethics decision-making process. Explain how you may be able to influence the ethical culture in your work organization. If work an organization does not apply to you right now, you may use a previous organization or a hypothetical future organization, preferably in the aviation industry.The presentation should be accomplished in a professional manner: Dress professionally, as if in a job interview. Utilize a professional looking background. You as the presenter should be seen in the video presentation; if using slides, you may be in an inset. You may be creative in your presentation format and style. You may use presentation aids in your video presentation including power point or another slide show format

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What skills and personal qualities do educational psychologists need in order to be effective in their work?  

What skills and personal qualities do educational psychologists need in order to be effective in their work?  Your should include a research-based response for both discussion of the skills AND the personal qualities. 

Here is a link to a detailed description of the work of a school psychologist: https://www.onetonline.org/link/summary/19-3034.00 (Links to an external site.) (this cannot be used as your research for the response, but it can be used to help you search for research articles based on the qualities, tasks, and abilities for success in this career). 

250 Words in APA Format

Must have at least one citation with accompanying reference following APA format  

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Social media is rapidly becoming a tool for personal and educational use.

Assignment 2 – Reflective Journal ( please look at the please note at the bottom , make sure it is followed!)

An effective educator reflects upon his/her teaching and identifies ways it can be improved. The purpose of this assignment is to improve your reflective practice.

Social media is rapidly becoming a tool for personal and educational use. What do you anticipate the role of social media technology to be as tools for learning and motivation? Consider the following innovative techniques: Facebook®, Twitter®, mp3 players, podcasts, Jing® videos, blogs, tablets, mobile devices, etc. How could you use such innovative tools in your own teaching? Provide at least one example.

For this assignment, you will:

Choose one social media tool and describe it. (1 paragraph)
Choose a way that the tool could be used in your own teaching. Provide a specific example. This strategy should be supported by a research or best practice reference. (1-2 paragraphs)
Reflect on potential challenges that may arise with the use of this tool. (1 paragraph)
Create your assignment in Microsoft® Word® and use APA style for formatting (including a cover page and running header), citations, and references.

!!!!!!!!! Please note: This is a short, focused assignment that should contain a maximum of 4 paragraphs. It should be no longer than 1½ pages (double spaced), excluding cover page and references

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Creating Your Personal Budget


For this assignment, you will apply what you have learned in this unit to a small business. To get the business’s finances under control, you need to prepare a budget. You may consider items from your personal finances and cash flow to help you identify possible expense items for the small business budget. Research the CSU Online Library or the Internet for steps to creating a personal budget.
Monthly expenses might include rent, utility costs, personal loans, car loans, credit cards, groceries, childcare, vehicle maintenance costs and insurance, phone charges, and cable or streaming costs. Cash flow considerations might include monthly salaries, commissions, and allowances.
You can use any budget format that you are comfortable with, or you may select a free template. Your budget should be completed using Excel. Once you have completed your budget, in a separate Word document, address the information below.
How can the use of the budget be used in the planning process?
How can this financial information influence short-term and long-term decisions?
Based on your personal budget, what are your static expenses? What are your flexible expenses?
As an accountant, reflect on how you can use what you have learned in this activity in the workplace.
Your submission should include one Excel document, which contains your budget, and a one-page Word document, which contains your responses to the prompts above. You should include at least two resources to support your responses. Adhere to APA Style when creating citations and references for this assignment.

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Australian Institute of Personal Trainers Pty Ltd and its licensors (AIPT) Commonwealth of Australia Copyright Regulations 1969

Coordinate implementation of customer service strategies
Name
Email address
Assessment
© 2017 Australian Institute of Personal Trainers Pty Ltd and its licensors (AIPT) Commonwealth of Australia Copyright Regulations 1969
Warning – This material has been reproduced and communicated to you by or on behalf of AIPT, pursuant to Part VB of the Copyright Act 1968 (the Act).
The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act.
All rights are reserved and you must obtain the prior written permission of AIPT for the republication or redistribution of any content. Do not remove this notice.
Project
Carefully review the material presented in this unit and the activities you have previously completed. You should reflect on your learning, your own research, and your previous case studies within this unit.
Complete the following project tasks, and submit all of the required documentation.
With reference to the case study, complete the follow tasks.
In the case study assessment, you identified strategies and opportunities to improve customer service and meet the needs of customers. You presented and promoted these ideas to the appropriate organisational individuals and groups. It is now appropriate to organise the implementation of those strategies.
Task 1
Before implementation, you will need to plan the implementation schedule and identify the who, what, when, and how. Select one customer service objective. Then, in a report—a table may be used—identify the following:
• The customer service objective, e.g. What is the customer service goal?
• The customer service strategy that is to be implemented, e.g. What steps are required to achieve the goal?
• The activities/tasks involved in the implementation, e.g. a list of the activities/tasks that need to be undertaken
• The staff required, e.g. all staff, specific departmental staff (marketing, sales, etc.), new casual employees, etc.
• Budget, e.g. financial resources required (costs to cover telemarketing phone calls, printing, advertising, newsletters, etc.), total estimated costs
• Other physical resources or supplies, e.g. display stands, promotional boards, customer database, etc.
• A schedule of timeframes for the activities/tasks, e.g. Gantt chart
• What resource and activity approvals need to be arranged and with whom, i.e. job role/position to be identified (names are not required). If you are the responsible person and no further approvals are required, then this should be indicated in your report.
Task 2
Before implementing your plan, you need gain the necessary approvals and consult with management and staff to gather their comments and commitment to achieving improved levels of customer service. After you have received approval and management commitment, arrange a meeting with your staff to discuss the customer service improvement plans and gain their agreement on the plan and overall customer service objectives. The meeting minutes are to be provided to your assessor. The minutes should demonstrate:
• Discussion by staff to demonstrate commitment to achieving the customer service goals, e.g. support implementation activities
• Discussion and agreement by individuals or small groups on activities/tasks, timeframes, and physical and budget resources required
• Discussion and confirmation as to what, when, and how resources will be provided to individuals/groups to enable them to complete the activities/tasks
Task 3
As a manager, you need to provide templates of letters for staff to use as examples of the standards and requirements of business letters when responding to customers’ difficulties and complaints. Following the organisation’s procedures and using templates when resolving customer difficulties and complaints both encourages prompt action and ensures a standard approach in quality customer service. Customer complaints may be received from the customer either as a letter, email, or phone call or orally. The letter templates should display the content, structure, layout, and format of two types of customer service letters: formal and informal.
Procedures to resolve customer difficulties may include:
• External agencies, e.g. Ombudsman
• Item replacement
• Referrals to supervisor
• Refund of monies
• Review of products or services
• Using conflict management techniques
Customer complaints may include:
• Administrative errors, such as incorrect invoices or prices
• Customer satisfaction with service quality
• Damaged goods or goods not delivered
• Delivery errors
• Products not delivered on time
• Service errors
• Specific e-business problems and issues:
? Difficulty accessing services
? Inactive links
? Not appreciating differing hardware and software
? Services not available
? Supply errors such as incorrect product delivered
? Time taken to access services
? Unfriendly website design
? Website faults
• Warehouse or store room errors, such as incorrect product delivered
Develop examples of two template customer service letters, that being informal and formal, acknowledging the complaint and advising the customer of the actions that will be taken in order to satisfy their needs as well as that the organisation will look forward to satisfying their needs in the future. You should ensure that the templates are readable, appropriate, and mechanically sound.
Task 4
Business strategies and standards are continually monitored and evaluated with the aim of identifying areas for improvement. Continual improvement in customer service requires the customer service systems and processes to be regularly and systematically monitored and evaluated.
In case study assessment Task 1, you developed a questionnaire to gather feedback on customer service needs and areas for improvement. Now, you need to re-evaluate the customer service being provided by the business since the changes in customer service were implemented.
Using the reports from Tasks 1 and 2 of this assessment, identify five to eight key performance indicators (KPIs) that you could use in monitoring and evaluating the current level of client satisfaction with customer service. The KPIs need to relate to the business aims, objectives, and/or strategies.
Develop a client satisfaction survey checklist using the following headings:
• KPI statement (list the KPIs under this heading)
• Satisfied (checkbox or tick)
• Not satisfied (checkbox or tick)
• Comments/further improvements
Task 5
Step 1
Using the checklist from Task 4, conduct a survey with your customers to review client satisfaction on the level of customer service currently being delivered.
The survey may be conducted using the Internet, email, or telephone, or it may be face to face. You will need to gather a minimum of ten customer responses.
Customers may include:
• Corporate customers
• Individual members of the organisation
• Individual members of the public
• Internal or external
• Other agencies
Step 2
Analyse the feedback from the survey, and create a client satisfaction feedback report explaining your findings, e.g. were the KPIs met? Has the level of client satisfaction with customer service improved? If not, why? Are further improvements needed?
In your report, you will need to do the following:
• Refer to evidence gathered from the survey.
• Make a comment on the areas in customer service that have been improved and also where further improvements could be made.
• Provide advice and make a recommendation on the future direction of client service strategies for the business. Future directions should relate to the overall aims and objectives of the business.

Task 6
The client satisfaction feedback information needs to be passed on to the manager and staff. Arrange a meeting with the manager, staff, and any other interested parties to discuss your findings from the client satisfaction survey. The meeting minutes are to be provided to your assessor. The minutes should demonstrate:
• Discussion by the manager and staff to demonstrate acknowledgement of client satisfaction successes and commitment to take steps to make improvements where required to maintain customer service standards
• Discussion and agreement by individuals or small groups on activities/tasks to be undertaken to improve customer service standards
Individuals and groups may include:
• Colleagues
• Committee
• Customers
• External organisation
• Line management
• Supervisor
Task 7
To be successful in quality customer service, records need to be maintained. This is to make past and future comparisons and identify areas that may cause future issues and problems. In a report, explain the role and purpose of maintaining systems, records, and reporting procedures in ensuring continuous improvement in levels of customer service

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