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Writers Solution

What is the importance of documentation in the practice of Social Work?

  Discussion(200 words).

After reviewing the readings/video (found in the readings), please consider the following for your discussion post:

· What is the importance of documentation in the practice of Social Work?

· Please share your thoughts on the video and what you have learned about separating fact and evidence from assessment and opinion?

READING RESOURCES

Intro to Case Notes for New Social Workers: https://www.oercommons.org/authoring/8157-intro-to-case-notes-for-new-social-workers/view

Writing Good Case Notes: https://www.oercommons.org/courses/writing-good-case-notes-differentiate-fact-evidence-from-assessment-opinion/view

LESSON 12 DISCUSSION. (200 words).

Please review the reading and consider the following in your discussion post:

· Please share your thoughts after reviewing this information about evaluating social work practice.

· How can you utilize this information in your Social work practice?

· Why is it important to evaluate the practice of Social Work (micro, macro, and mezzo)?

To receive full credit, you will need to post one substantial post. Each discussion post should be a minimum of 250 words or one page. 

READING RESOURCES

Practice Evaluation as Evidence: https://ohiostate.pressbooks.pub/swk3402/chapter/module-1-chapter-3-practice-evaluation-as-evidence/

SOC-203- RACE & MINORITY

Lesson 11 Discussion(200 words).

How do public policy shifts that address the civil rights of minority groups advance social equality? Is this different than social equity?

READING RESOURCES

https://courses.lumenlearning.com/amgovernment/chapter/what-is-public-policy/#:~:text=Public%20policy%20is%20the%20broad,to%20some%20part%20of%20society
https://courses.lumenlearning.com/amgovernment/chapter/what-is-public-policy/#:~:text=Public%20policy%20is%20the%20broad,to%20some%20part%20of%20society
https://courses.lumenlearning.com/atd-pima-constitution/chapter/module-5-civil-rights-and-public-policy/
https://casel.org/what-is-sel/

ttps://courses.lumenlearning.com/suny-oneonta-education106/chapter/9-4-childhood-trauma/

CrashCourse. (2016, February 27). Social Policy: Crash Course Government and Politics #49 [Video]. YouTube. https://www.youtube.com/watch?v=mlxLX8Fto_A

Videos: https://www.socialworkers.org/news/social-work-talks-podcast/social-work-public-policy

SWK-103 SOCIAL WORK & DEVIANT BEHAVIOR

Lesson 11 Discussion(200 words).

Do you believe prostitution should be a criminal offense? Why or why not? 

READING RESOURCES

(VCU. (n.d). Deviance and Social Control.  http://www.people.vcu.edu/~jmahoney/deviance.htm

Lesson 12 Discussion(200 words).

Should children who commit violent acts be held responsible for their actions?  What should the response to juvenile violence be: treatment or punishment (or some combination, or something else)? How can juvenile violence be prevented?
(250 words).

READING RESOURCES

(Crashcourse. (2017, Jul 31). Crime: Crash Course Sociology #20. YouTube. https://www.youtube.com/watch?v=zBodqwAlW3A&list=PL8dPuuaLjXtMJ-AfB_7J1538YKWkZAnGA&t=0s)

Categories
Writers Solution

G.J. is a 71-year-old overweight woman who presents to the Family Practice Clinic

 Instructions: Response must be 510 words per case study written in current APA format with at least two academic references cited. References must be within the last five years. 1020 words in total.

Musculoskeletal Function:
G.J. is a 71-year-old overweight woman who presents to the Family Practice Clinic for the first time complaining of a long history of bilateral knee discomfort that becomes worse when it rains and usually feels better when the weather is warm and dry. “My arthritis hasn’t improved a bit this summer though,” she states. Discomfort in the left knee is greater than in the right knee. She has also suffered from low back pain for many years, but recently it has become worse. She is having difficulty using the stairs in her home. The patient had recently visited a rheumatologist who tried a variety of NSAIDs to help her with pain control. The medications gave her mild relief but also caused significant and intolerable stomach discomfort. Her pain was alleviated with oxycodone. However, when she showed increasing tolerance and began insisting on higher doses of the medication, the physician told her that she may need surgery and that he could not prescribe more oxycodone for her. She is now seeking medical care at the Family Practice Clinic. Her knees started to get significantly more painful after she gained 20 pounds during the past nine months. Her joints are most stiff when she has been sitting or lying for some time and they tend to “loosen up” with activity. The patient has always been worried about osteoporosis because several family members have been diagnosed with the disease. However, nonclinical manifestations of osteoporosis have developed.

Case Study Questions

  1. Define osteoarthritis and explain the differences with osteoarthrosis. List and analyze the risk factors that are presented on the case that contribute to the diagnosis of osteoarthritis.
  2. Specify the main differences between osteoarthritis and rheumatoid arthritis, make sure to include clinical manifestations, major characteristics, joints usually affected and diagnostic methods.
  3. Describe the different treatment alternatives available, including non-pharmacological and pharmacological that you consider are appropriate for this patient and why.
  4. How would you handle the patient concern about osteoporosis? Describe your interventions and education you would provide to her regarding osteoporosis.

Neurological Function:
H.M is a 67-year-old female, who recently retired from being a school teacher for the last 40 years. Her husband died 2 years ago due to complications of a CVA. Past medical history: hypertension controlled with Olmesartan 20 mg by mouth once a day. Family history no contributory. Last annual visits with PCP with normal results. She lives by herself but her children live close to her and usually visit her two or three times a week.
Her daughter start noticing that her mother is having problems focusing when talking to her, she is not keeping things at home as she used to, often is repeating and asking the same question several times and yesterday she has issues remembering her way back home from the grocery store.

Case Study Questions

  1. Name the most common risks factors for Alzheimer’s disease
  2. Name and describe the similarities and the differences between Alzheimer’s disease, Vascular Dementia, Dementia with Lewy bodies, Frontotemporal dementia.
  3. Define and describe explicit and implicit memory.
  4. Describe the diagnosis criteria developed for the Alzheimer’s disease by the National Institute of Aging and the Alzheimer’s Association
  5. What would be the best therapeutic approach on C.J
  6. WE HAVE DONE THIS QUESTION BEFORE, WE CAN ALSO DO IT FOR YOUGET SOLUTION FOR THIS ASSIGNMENT, Get Impressive Scores in Your ClassCLICK HERE TO MAKE YOUR ORDERTO BE RE-WRITTEN FROM THE SCRATCHGET SOLUTION FOR THIS ASSIGNMENTCLICK HERE TO MAKE YOUR ORDERTO BE RE-WRITTEN FROM THE SCRATCHNO PLAGIARISM
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Translating Research to Widespread Practice in Engineering Education

 C H A P T E R 1 9

Translating Research to Widespread Practice in Engineering Education

Thomas A. Litzinger and Lisa R. Lattuca

Introduction

Governmental, academic, and professional organizations around the world have pointed to the need for changes in engineer- ing education to meet global and national challenges (see, e.g., Australian Council of Engineering Deans, 2008; National Academy of Engineering, 2004; Royal Academy of Engineering, 2007). Some of these organi- zations have specifically pointed to the need for the changes in engineering education to be based on educational research (Jamieson & Lohmann, 2009, 2012; National Research Council [NRC], 2011). In spite of these calls for change, researchers are finding that the rate of change and the nature of the change are not keeping pace with the calls for change.

Reidsema, Hadgraft, Cameron, and King (2011) ask “why has change (in engineer- ing education in Australia) not proceeded more rapidly nor manifested itself more deeply within the curriculum” (p. 345) in spite of funding from the national govern- ment and continuing efforts of engineering

professional societies and Australian Coun- cil of Engineering Deans? Reidsema et al. report that interviews of sixteen coordina- tors of engineering science units at four dif- ferent universities in Australia revealed that traditional lecture combined with tutorials remained the dominant model of instruc- tion. An in-depth study of the state of engi- neering education in the United States by Sheppard, Macatangay, Colby, and Sullivan (2009) makes the case that “in the midst of worldwide transformation, undergraduate engineering programs in the United States continue to approach problem-solving and knowledge acquisition in an outdated man- ner” (Schmidt, 2009, p. 1).

A study of the awareness and adoption of innovations within U.S. engineering pro- grams found high awareness, but low adop- tion. Borrego, Froyd, and Hall (2010) sur- veyed engineering department heads in the United States on the use of seven inno- vations in engineering education, including student-active pedagogies and curriculum- based service learning. Awareness of these two research-based innovations was high,

375

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376 cambridge handbook of engineering education research

at approximately 80% of the 197 respon- dents. Just over 70% reported that student- active pedagogies were being used in their program, whereas only 28% indicated ser- vice learning was being used in their pro- grams. The use of student-active pedagogies, at least, would seem to be quite common. However, when asked what fraction of their faculty members used student-active peda- gogies, the department heads indicated that only about one third were using them.

This state of affairs is not unique to engi- neering educators or even to educators in general. As Henderson and Dancy (2009) have shown, slow adoption of research- based teaching practices exists in science education as well. In fact, workshops spon- sored by the U.S. NRC suggest that these problems exist for science, technology, engi- neering, and mathematics (STEM) educa- tion throughout K–121 and higher education in the United States (NRC, 2011). Indeed, writing about K–12 education, Cohen and Ball (p. 31) note: “We expect innovative activity at every level of education, but typi- cally sketchy implementation. . . . and even when there is broad adoption, to expect variable, and often weak, use in practice.” Other fields, such as healthcare (Bero et al., 1998; Kreuter & Bernhardt, 2009) and social work (Dearing, 2009; Nutley, Walter, & Davies, 2009), also report that research- based practices are not readily taken up by practitioners.

Fortunately, the literature on change and diffusion of innovations, as well as on the use of research-based practices in education and other fields, provides insights into the causes of low rates and low quality of adop- tion as well as strategies for increasing the chances of successful transfer. Drawing on this literature, we have attempted to do the following:

� Identify likely causes for the slow adop- tion and low quality of the adoption of research-based practices.

� Provide summaries of strategies that have been found to be effective at promoting high-quality adoption of research-based practices.

� Discuss opportunities and challenges for further research into the processes of adoption of research-based practices in engineering education.

� Offer an overall summary, in the Final Thoughts section, of key mes- sages for researchers who are developing research-based practices with the goal of widespread use and for leaders of educa- tional change processes.

Before taking up our main discussion, how- ever, we define what we mean by research- based practices. We also discuss the use of research-based practices in engineering edu- cation to set the context for the remainder of the discussion.

Research-Based Practices

So what is a “research-based practice?” Related terms that appear in the literature are “evidence-based practices” and “innova- tions.” A recent report on STEM education published by the NRC of the U.S. National Academies (2011) uses the term “promis- ing practices.” We use the term research- based practice to encompass all of these ele- ments. We take research-based practices to be those that have been studied in well- designed investigations that collect convinc- ing evidence showing that the practice can be effective in promoting learning. Quanti- tative research studies supporting the devel- opment of research-based practices should provide reliable and valid evidence that the practice has a significant and substan- tial effect on learning. As we shall see later in the chapter, however, demonstrat- ing that a new practice has a sizeable, sta- tistically significant effect is not sufficient. High-quality adoption of a practice is more likely when those who adopt the new prac- tice understand why it works. Therefore, a research-based practice must also be based on research that establishes why the prac- tice is effective. Generally, this research will be qualitative and will not involve statistical analysis.

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translating research to widespread practice in engineering education 377

Limitations of this Review

Our approach to writing this chapter and the literature that we were able to access led to two limitations that are important to state explicitly. First, we focused the chapter on processes for bringing about large-scale change in faculty practice driven by educa- tion research. We do not address the factors that affect why individual educators decide to engage in a large-scale change effort nor do we address the experiences of those who undertake translation of research to practice as a personal journey. The other major lim- itation stems from the literature base that we were able to access, which is dominated by studies in the United States. We were able to locate some excellent work done outside of the United States, but still the majority of the references carry a U.S. per- spective. Furthermore, most of the mate- rials from outside the United States come from other Western countries. As discussed later in the chapter, adapting a practice to local context and culture is a critical part of successful transfer to widespread use. So, the dominance of a single country and cul- tural perspective (Western) in this review is a potentially significant limitation.

Research-based Practices in Engineering Education

Research-based practices enter engineering education primarily through two pathways. Until the last decade, the dominant path- way was through the adoption/adaptation of research-based educational practices devel- oped outside of engineering. Over the last ten to fifteen years, however, educational research within engineering has grown dra- matically and has begun to provide addi- tional research-based practices for engineer- ing educators. The scope of research-based practices in education and engineering edu- cation is very broad, spanning from recruit- ment of students to the performance of early career graduates in the workplace and every- thing in between. In this chapter, we focus

on pedagogical practices, but much of what we discuss also applies to increasing the use of research-based practices independent of the specific type of practice.

We use team-based learning to illustrate the time scale of adoption of an innova- tion in engineering education. Team-based learning was recently identified as the most widely adopted research-based practice in engineering education in the United States by participants in a workshop on diffu- sion of innovations in engineering education (Center for the Advancement of Scholar- ship in Engineering Education, 2011). To cre- ate a the timeline of the adoption of team- based learning in engineering education, we used the American Society for Engineering Education (ASEE) proceedings database to search for the terms – teams, cooperative learning, and collaborative learning2. Two different searches were conducted: one for papers with any of these terms in the title and one with any of the terms appearing in the full paper, including references. The title search is taken as an indicator of schol- arly use of team-based learning, whereas the full paper search is an indicator of aware- ness of team-based learning. Because of the number of papers involved, no attempt was made to judge the sophistication of the prac- tice described in the papers.

Figure 19.1 presents the timelines for the number of papers that include teams or cooperative or collaborative learning in the title and anywhere in the paper, for the period from 1996 to 2011 (the full range of dates in the database). The curves show sim- ilar trends with a ratio of number of papers with any of the terms to the number with the terms in the title of roughly 20:1. To give a visual indication of the rate of change in the years prior to 1996, the time scale begins at 1980 because 1981 was the year when the first paper on cooperative learn- ing was presented at an engineering confer- ence in the U.S (Smith, Johnson, & John- son, 1981; Smith, 1998, 2011). The dashed line connects the first paper with the term coop- erative learning in the title to the data from the ASEE database. The figure shows that it took nearly twenty-five years for the number

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378 cambridge handbook of engineering education research

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of papers on team-based learning to reach steady-state, which we take as indicator of the end of change process.

This time scale is consistent the work of Getz, Siegfried, and Anderson (1997), who studied the adoption of innovations in higher education in the United States. They conducted a survey study of the adop- tion of thirty innovations in six categories from curriculum to financial services at more than two hundred colleges and universities. The number of years between the first per- centile adopters to the median percentile was twenty-six years. For the four curricular innovations in their study, women’s studies, computer science major, interdisciplinary major, and formal study abroad, that differ- ence was fifteen, seventeen, fifty-one, and fifty years, respectively. Thus, their work suggests a time scale measured in decades for change in higher education.

The time scale suggested by the publi- cation data on team-based learning and the work of Getz, Siegfried, and Anderson is dis- couragingly long. The literature on change in educational systems and on translation of research to practice provides important insights into the factors that lead to such a slow pace of change and to the reasons

why such efforts often fail. We provide an overview of this literature in the next sec- tion.

Challenges to Successful Transfer from Research to Practice

In this discussion, we are not concerned here with what Cohen and Ball refer to as “agent- less diffusion” through which a research- based practice is discovered and adopted without any direct action on the part of the developer, because such a process is highly unlikely to lead to widespread use of the research-based practice. Rather, we are concerned with the translation of research- based practices to widespread use through direct action on the part of the developers of the practice and/or other agents. The pro- cess by which the developers of a research- based practice seek to persuade others to adopt their research-based practice is often referred to as dissemination.

A common approach to dissemination is the “replication model” in which the instructor targeted as an adopter is expected to passively accept and apply the new practice just as it was developed (Bodilly,

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translating research to widespread practice in engineering education 379

Glennan, Kerr, & Galegher, 2004). In this model, the researcher identifies the need for a new practice, develops and assesses it, and then seeks to disseminate it to poten- tial adopters. Trowler, Saunders, and Knight (2003) describe the change theory underpin- ning this approach as technical-rational; in this approach “experts plan and then man- age faithful implementation” (p. 7). The underlying belief of the replication approach is that “well designed interventions will cause change” (p. 7). As we shall see, there are a number of issues with the replication model of dissemination.

According to Bodilly et al. (2004), the replication model was commonly used in the 1960s and 1970s in U.S. higher education. The model involved the development of an educational innovation along with associ- ated training for educators that would lead to precise adoption of the innovation. The communication was essentially one-way, from the developers to the educators. Stud- ies of the replication approach found “few new sites that had implemented the design with fidelity” (Bodilly et al., 2004, p. 12). In an article on the state of large-scale educa- tion reform around the world, Fullan (2009) confirms the assessment that the replication model failed to achieve widespread adoption of innovative practices in the United States. He writes that in spite of large expenditures of resources on major curriculum reforms, “by the early 1970s there was mounting evi- dence that the yield was miniscule, confined to isolated examples” (p. 103). Clearly, the replication model was a failure.

A major issue with the replication model is that it does not treat the educators as active participants who bring prior knowl- edge, experience, and beliefs about teach- ing and learning to the adoption process. The parallels between the replication model, which treats the potential adopter as a vessel to be filled, and the transmission model of teaching, which looks at students in a simi- lar way, are somewhat disturbing. A related issue is that developers fail to meet the needs of potential adopters. Cohen and Ball note that the particular practice that the devel- oper seeks to disseminate often does not

address an “urgent” need of the potential adopters. In this situation, the developer is faced with creating a market for his or her research-based practice.

The nature of research-based practice that is being transferred to classroom prac- tice can also have a significant impact on the likelihood of successful transfer to large numbers of educators. Regarding the pro- cess of reform in K–12 education in the United States, Elmore (1996) writes that:

Innovations that require large changes in the core of educational practice seldom pene- trate more than a small fraction of American schools and classrooms, and seldom last for very long when they do. By ‘core of edu- cational practice’, I mean how the teachers understand the nature of knowledge and the student’s role in learning, and how these ideas about knowledge and learning are manifested in teaching and classwork. (p. 1)

In a similar vein, Cohen and Ball (2007) note that “ambitious” pedagogical practices that seek to change significantly what an educa- tor does in the classroom face the greatest challenges. They note that such practices are likely to lead to a feeling of “incompetence” on the part of potential adopters because familiar and conventional practices are being uprooted and challenged.

The points made by Elmore and Cohen and Ball are related to compatibility of an innovation as defined by Rogers (1995) within his book, Diffusion of Innovations. He describes diffusion of innovations as “the process through which an innovation is com- municated through certain channels over time among members of a social system” (Rogers, 1995, p. 10). The innovation itself is one of the four main elements of the model of diffusion of innovations; the other ele- ments are the social system within which potential adopters of the innovation live and/or work, the communication channels through which others learn about the inno- vation, and the temporal characteristics of the diffusion process. Rogers defines com- patibility, one of five key attributes of an innovation, as “the degree to which an inno- vation is perceived as consistent with the

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380 cambridge handbook of engineering education research

values, past experiences, and needs of poten- tial adopters” (p. 224). Research-based prac- tices aimed at making substantial changes in the core of educational practice are likely to be perceived as incompatible with past experiences and possibly with the needs of potential adopters.

Dearing (2009) discusses research transfer to practice in the field of social work using the framework of diffusion of innovations. He provides a list of the “top ten dissemi- nation mistakes”; a number of the mistakes are also relevant to transfer to practice in higher education. One of his top ten mis- takes is that developers create and advocate only a single research-based practice, rather than offering a set of practices from which potential adopters can choose. Another mis- take noted by Dearing is that developers assume that evidence of effectiveness will persuade potential adopters to implement the new practice. He suggests emphasizing other attributes of the practice, such as com- patibility. On a similar note, Henderson and Dancy (2010) suggest emphasizing personal connections over presentation of data.

Dearing also considers using the devel- opers as the leaders for dissemination as a mistake because the developers are often not the persons most likely to be able to engage and persuade potential adopters. Other researchers (e.g., Baker, 2007; Elmore, 1996; Horwitz, 2007; Schoenfeld, 2006) make a related point that the lack of orga- nizations specifically focused on translat- ing research to practice is a major barrier to widespread adoption of research-based practices. National governments have cre- ated such bodies, for example, the National Diffusion Network and the What Works Clearinghouse in the United States and Learning and Teaching Support Network in the United Kingdom. In the United States at least, the success at bringing about large- scale translation of research to practice has been limited (Fullan, 2009).

Challenges to the successful transfer of research-based practices can also arise as educators adapt them to meet personal and local needs. Coburn (2003) summarizes past work that relates to the nature and

quality of the implementation of new prac- tices. She notes the following characteristics of the transfer process (p. 4):

� Even when educators adopt new prac- tices, they do so in ways that show sub- stantial variation in depth and substance.

� Educators’ knowledge, beliefs, and expe- rience influence how they choose, inter- pret, and implement new practices, mak- ing it likely that they “gravitate” to new practices that align with their prior expe- riences.

� Educators tend to prefer new practices that affect “surface features” such as new materials or classroom organizations, rather than practices involving deeper pedagogical principles.

� Finally, educators tend to “graft new approaches” onto normal classroom prac- tices rather than changing those practices.

The findings of Henderson and Dancy (2009) on transfer of physics education research to practice in higher education are consistent with the trends noted by Coburn.

The sheer number of research-based practices available in the literature presents another challenge to widespread adoption. This situation is consistent with Cohen and Ball’s observation that the present approach to creating research-based practices and translating them to practice will result in “innovative activity at every level of edu- cation but typically sketchy implementa- tion” (p. 31). Their observation is consis- tent with Schoenfeld’s (2006) observation that the process of research is more highly valued than the process of implementa- tion. Within engineering education, the sit- uation is complicated by a lack of a com- mon vision on what needs to be changed and what research-based methods should be adopted.

Past work has also shown that ignoring the reality of the environment in which instructors find themselves, and the chal- lenges that environment may present to the adoption of the new practice, also contribute to failure of transfer (e.g., see

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translating research to widespread practice in engineering education 381

Elmore, 1996). Environmental characteris- tics include instructional resources, disci- plinary expectations, policies, and man- agement. Lack of sufficient institutional resources and appropriate facilities can also hinder implementation of novel teach- ing practices. Disciplinary and institutional teaching norms can further impede or dis- courage experimentation with novel meth- ods (Henderson & Dancy, 2010). Cohen and Ball (2007) note that many developers of research-based practices fail to consider the need for special equipment and spaces on the transferability of their innovative prac- tice. Lack of incentives and recognition for the use of innovative pedagogies is widely noted (e.g., Cohen & Ball, 2007; Elmore, 1996; Fairweather, 2005) as a reason for the lack of use of innovative practices. Fair- weather (2008) notes yet another challenge to widespread adoption of research-based practices: faculty and institutions bear the costs of implementing and sustaining new practices whereas the majority of the ben- efits accrue to the students and those who employ them.

A recent study of some of the most improved school systems around the world has demonstrated that cultural differences can have an impact on the adoption process and what is required for success (Mourshed, Chijioke, & Barber, 2010). One example of how culture can affect the implementation process relates to the use of evaluation data. Mourshed and colleagues make the point that evaluating the impact of the new prac- tices is crucial to successful implementation, but that the results of those assessments must be used in a culturally sensitive man- ner. They report that it is common to make assessment data public in Anglo-American school systems, but that public release of such data would not be acceptable in many Asian and Eastern European school systems. A leader of an Asian system is quoted on this topic: “No good for our students could ever come from making school data public and embarrassing our educators” (p. 70).

Other work suggests that the culture of engineering education itself may contribute to failure, or at least increase the challenges

to successful translation to widespread use. A study of more than 10,000 faculty at 517 colleges and universities by Nelson Laird, Shoup, Kuh, and Schwarz (2008) investi- gated the importance that faculty members in a variety of disciplines placed on deep approaches to learning.3 In comparison to colleagues in other fields with less codified knowledge, for example, philosophy and literature, faculty members in engineering and science rated the importance of deep approaches to learning lower by nearly 0.75 standard deviations (p < .001). Thus, the cul- ture of teaching in engineering seems to be a significant challenge to the use of many research-based pedagogies that are intended to increase student engagement. Student resistance to changing accepted practices in the classroom is also a potential challenge to the use of nontraditional teaching methods (Dancy & Henderson, 2004).

Another cultural tension common in engineering (as well as other fields) is the relative value placed on research and teach- ing in decisions regarding tenure and pro- motion (Fairweather, 2008). Fairweather’s research, using data on approximately 17,000 faculty who responded to the National Sur- vey on Postsecondary Faculty in 1992–3 and 1998–9, showed that the more time a fac- ulty member spends in the classroom, the lower his or her salary, regardless of the type of four-year institution (Fairweather, 2005). His work also shows that the strongest predictor of faculty salary is the number of career publications. Comparing the differ- ential cost/benefit of one hour teaching or publishing “in the mean” demonstrates that time spent teaching costs a faculty mem- ber money whereas time spent publishing is rewarded with higher pay. Fairweather (2008) concludes that:

These findings strongly suggest that enhanc- ing the value of teaching in STEM fields requires much more than empirical evi- dence of instructional effectiveness. It requires active intervention by academic leaders at the departmental, college, and institutional level. It requires efforts to encourage a culture within academic programs that values teach- ing. (p. 24)

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Adopting research-based practices that lead to major shifts from traditional practices for teaching require a substantial invest- ment of time to learn about and imple- ment the new practices appropriately. The data from Fairweather indicate that invest- ing effort in a process adopting new peda- gogical practices is not the most productive use of time, at least when measured by salary compensation.

Schoenfeld (2006) makes a complemen- tary point about the effect of values on the process of transfer to practice. He asserts that the academy places higher value on research, that is, the process that creates and evaluates innovative teaching meth- ods, compared to development, that is, the process of transfer to practice. This dif- ference in value would make it less likely that researchers would undertake studies of transfer to practice.

An additional set of influences, exter- nal to colleges and universities, that can affect the process of adoption of research- based practices are offered by Lattuca (2010). In the case of engineering education, these include accreditation agencies pro- fessional societies, and organizations, such as the National Academies in the United States, which attempt to influence educa- tional practice. Ideally, external organiza- tions should be drivers for change rather than barriers. Indeed the growth of interest in the use of teams in engineering educa- tion, evident in Figure 19.1, to some extent can be attributed to ABET’s accreditation criterion 3, which includes the requirement that all engineering graduates develop team skills.

Fishman (2005) suggests a three-part framework for judging the “usability of inno- vations” that provides additional insights into reasons for failure to achieve wide- spread adoption. The three dimensions of his framework encompass many of the ele- ments discussed in this section; they are Capability, Culture, and Policy and Manage- ment. The capability of potential adopters is an indication of the extent to which they have the conceptual and practical knowl- edge required to use the new practice.

Culture refers to the “norms, beliefs, values, and expectations for practice.” Policy and management are organizational features such as faculty reward structures and support for professional development sets. He envisions these as coordinates of a three-dimensional space in which one can plot, at least concep- tually, the characteristics of the adopters and the organization in which they work and the characteristics required of the adopters and organization for the research-based practice to be successfully transferred to practice. Gaps will exist that must be closed if the translation to large-scale practice is to be successful.

In sum, the literature on transfer of educational research to practice identifies a number of reasons that a dissemina- tion approach is unlikely to succeed; these include:

� Failing to focus on the needs that poten- tial adopters see as most important

� Offering only a single practice rather than a cluster of practices

� Failing to account for the desire of adopters to adapt, modify, and choose new practices to suit their teaching pref- erences

� Failing to assist adopters in understanding and incorporating the key elements of the new practice that ensure its effectiveness

� Failing to address potential barriers in the environment in which the potential adopters work, which include resource limitations, academic culture, and reward systems.

Increasing the Chances of Successful Transfer

In this section, we discuss strategies that address a number of the reasons for fail- ure summarized in the preceding section. We also discuss an overall model that inte- grates many of the individual strategies. In addition, we have included summaries of two studies of successful implementations of new pedagogical practices around the world;

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translating research to widespread practice in engineering education 383

one study focuses on engineering programs and the other on K–12 school systems. Both provide insights into achieving and sustain- ing change in pedagogical practices.

Strategies

Consistent with the literature on diffusion of innovations (Rogers, 1995), several authors note the importance of addressing needs that educators see as important (see, e.g., Cohen & Ball, 2007; Glennan, Bodily, Galegher, & Kerr, 2004). To ensure that they are address- ing important needs, the research team developing a new practice must understand the needs of potential users before beginning their research. Traditional needs assessment will not be adequate, however, because con- tinuing dialogue among developers and users is needed as the research-based practice is developed. Therefore, strategies that involve continuing dialog from the beginning of a project, such as including potential adopters from the beginning of the project, should be utilized. Indeed, Fairweather (2008) rec- ommends that every research study of ped- agogical innovation should be conducted from the beginning as if the ultimate goal of the work were to take the innovation to widespread practice.

Dearing (2009) and also Cohen and Ball (2007) suggest that providing educators with more than one practice that will address an important pedagogical need will increase the chances of successful transfer to practice by allowing educators to choose the practice that best matches their teaching preferences and environment. This strategy is consis- tent with the use of “intervention clusters” that are composed of alternative practices to address the same need (Rogers, 1995). Chances of widespread adoption should also be increased if researchers design a practice that can be adapted to meet local needs and that supports local innovation (Baker, 2007; Henderson & Dancy, 2010).

Dearing (2009) suggests the use of “guided adaptation” of research-based practices through which educators come to under- stand which aspects of the practice are central to its success and why the prac-

tice works. This approach would encourage effective adaptation of the practice, and it embraces the educator as an active partici- pant in the implementation process. Cohen and Ball (2007) similarly argue that educa- tors must understand the “underlying ped- agogical principles” of the new practice if successful transfer is to occur. They describe two processes that are important to helping educators learn about and adopt new prac- tices – elaboration, “the detail with which a reform is developed,” and scaffolding, “the degree to which the innovation includes a design for and other means of learning to carry it out” (p. 24). Detailed elaboration allows potential users to understand the new practice more fully and should, Cohen and Ball contend, include the underlying peda- gogical principles. Cohen and Ball point out, however, that a highly elaborated design could be seen as restrictive and conflict with the desire of educators to adapt the new practice to best suit their needs. Thus, a balance must be struck between the level to which a research-based practice is elab- orated and the need to allow educators to adapt that practice to their needs, with- out losing the key elements that made it successful.

Goldman (2005) provides a list of design principles for educational improvement. She advocates inquiry-based approaches to allow educators to construct understanding of new practices and how they can be imple- mented. She further notes the potential for learning communities and practitioner networks to facilitate implementation and support educators as they learn new prac- tices. McLaughlin and Mitra (2001) echo the potential of strong communities of practice to improve successful transfer of research to practice. Mourshed and colleagues (2010) note that peer led learning was particularly important for sustaining new practices and for creating a culture of innovation to drive continued improvement. Recent discussions of change in higher education have focused on the need for sociocognitive strategies that address the learning needs of instruc- tors and instructional staff, suggesting a vari- ety of learning experiences to promote the

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384 cambridge handbook of engineering education research

adoption or adaptation of curricular and instructional innovations. Reading groups, staff development, and ongoing professional development all provide opportunities for instructors to understand and learn new skills, roles, and educational beliefs asso- ciated with curricular change (Lattuca & Stark, 2009). Kezar (2001) notes that these strategies are well aligned with the academic culture of colleges and universities.

In “Change Thinking, Change Practices,” Trowler and colleagues (2010) focus on the role of leaders of academic departments and programs in promoting and embedding good practices in higher education. They contrast a technical-rational model for change to a social practices model and conclude that the latter is a better approach for leaders in higher education. Some of the implications of this model for leaders of change in higher education include the following: expect that the people that you are trying to persuade to adopt a new practice will see that prac- tice differently than you do; expect different faculty members to implement the practice in different ways; and be sensitive to the dif- ferent histories of individual faculty mem- bers and departments, if you want to max- imize the chances of successful adoption of the new practice (p. 19). Lattuca and Stark (2009) observe that changing academic pro- grams requires knowledge of program norms and the social skills necessary to work with these norms. Those who study change note that practices and artifacts reflect values and commitments (e.g., Eckel, Hill, & Green, 1998). Understanding how changes in class- room practices affect deeply held beliefs is essential to understanding how to pro- mote change, just as understanding a depart- ment’s cultural norms will suggest strate- gies for building support for educational improvements.

Based on a review of 650 studies in edu- cation, healthcare, social care, and criminal justice, Walter, Nutley, and Davies (2003) identified eight mechanisms for translation of research to practice. In a later publication (Nutley et al., 2009), they grouped these into five strategies: Dissemination, charac- terized as a one-way flow of information;

Interaction, characterized as two-way flow of information; Social Influence, defined as using influential peers to persuade poten- tial adopters; Facilitation, defined as giv- ing technical, financial, organizational, and emotional support to potential adopters; and Incentives and Reinforcement, including financial incentives and feedback. An eval- uation of the effectiveness of these strate- gies led to the conclusion that “interac- tive approaches currently seem to show most promise in improving use of research” (Nutley et al., 2009, p. 554). This obser- vation is consistent with recommendation of a social practices model of change in higher education by Trowler et al. (2010) and with recommendations of Kezar (2001, 2012) that combining social cognition approaches to change with other strategies yields the greatest results in higher education settings.

An Overall Model for Translating Research to Practice

In Extending the Reach of Education Reforms, Glennan and colleagues (2004) offer a “mutual adaptation model for a translation of research to practice that relies on a non- sequential process of interaction, feedback and adaptation among groups of actors” (p. 27). Their model, which falls in the interaction category as defined by Walter and colleagues (2003), was developed for a K–12 context and advocates interaction among developers, educators, schools, and their district/state. Glennan et al. note three key elements of this model: (1) develop- ing approaches and tools to enable mul- tiple users to implement the new prac- tice at a variety of sites; (2) ensuring high- quality implementation at each site; and (3) evaluating and improving the new prac- tice. This interactive approach is intended to address the major reasons for failure of more traditional approaches through inten- sive interaction among all those involved, by focusing on adaptation, as opposed to adoption, and by attending to the context in which the research-based practices will be implemented. Goldman (2005) echoes

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translating research to widespread practice in engineering education 385

Researchers

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Figure 19.2. Mutual adaptation model for engineering education. (After Glennan et al., 2004, p. 649.)

the key role of ongoing interaction among all parties involved. The model of Glen- nan et al. also explicitly includes attention to processes required to sustain the prac- tices. A variation on the mutual adapta- tion model for an engineering education context is presented in Figure 19.2. It is important to note that model is based on a single practice, which is not consistent with the need to provide adopters with multiples practices from which they can choose.

Case Studies

The Royal Academy of Engineering (RAE) and the Gordon Engineering Leadership Program at the Massachusetts Institute of Technology (MIT) funded a study on achieving sustainable change in engineer- ing education (Graham, 2012). The final report summarizes common themes about change in engineering education based on interviews with more than seventy interna- tional experts from fifteen countries with significant experience in bringing about

change in engineering education. It also pro- vides six case studies of successful change in engineering programs in Australia, Hong Kong, the United Kingdom, and the United States. The case studies provide important insights into how change is initiated, imple- mented, and sustained.

McKinsey & Company supported a study with a similar approach to the RAE–MIT study, but focused on K–12 school systems (Mourshed et al., 2010). In the McKinsey project, twenty highly successful school sys- tems on five continents were studied. The schools fell into two broad categories: “sus- tained improvers” with five years or more of consistent increases on international assess- ments of student performance and “promis- ing starts” who “have embarked on large- scale reform journeys employing innova- tive techniques that have shown significant improvements in national assessments in a short period of time” (p. 11). The report pro- vides important results on starting, imple- menting, evaluating, and sustaining change in very different environments and cultural contexts.

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386 cambridge handbook of engineering education research

Research Opportunities and Challenges

A number of authors point to the need to study the process of translation to wide- spread practice, for example, McLaughlin and Mitra (2001), Glennan et al. (2004), Goldman (2005), and Fairweather (2008). In this section, we take up this topic, highlighting major challenges to conducting such research and providing connections to related literature.

Numerous authors advocate the use of theory-based approaches in the design of research studies of transfer to practice. How- ever, some among them question whether available theories are adequate to guide rig- orous research on transfer to practice. Con- stas and Brown (2007) assert that the field is lacking true theories. They write about the need to design and conduct systematic studies that will yield generalizable findings about strategies for achieving widespread transfer to practice. Ideally, such studies are “built upon a set of disciplinary-based the- oretical propositions and analytical models capable of guiding decisions about how best to collect, analyze and interpret data. Cur- rently no well codified set of propositions or empirically anchored analytical frame- works exist” (p. 247). They also note that “little progress has been made in developing a comprehensive theory about how school improvement works and how such efforts might be scaled across schools, across pro- grams, and across populations of students and teachers” (p. 245). Schoenfeld (2006) echoes this sentiment: “the theoretical state of the field . . . and the current state of theo- retical disputation seriously undermine the R↔P (research to practice) process” (p. 22). It would appear that an important issue in studies of translation to widespread prac- tice is development of an adequate theory to guide the research. Constas and Brown offer an example of a possible research design based on theories from other fields – imple- mentation theory and developmental sys- tems thinking.

Although not rising to the level of theory as defined by Constas and Brown, there are

conceptual frameworks related to change at the individual and organizational level that can inform research in this area. The classic work of Rogers (1995) on diffusion of inno- vations synthesizes much of what is known about how novel practices propagate in a wide range of fields. Dearing (2009) pro- vides a good summary of Rogers’ work and describes how he has applied it in his studies of translation to practice in healthcare.

Senge’s work on learning organizations (1990) provides another lens through which to view the actions that are needed within an organization to build a culture that val- ues and invests in learning new practices. In her book, Changing Academic Work: Devel- oping the Learning University, Martin (1999) applies the five disciplines from Senge’s work – personal mastery, mental models, shared visions, team learning, and systems thinking – to academe. Her work provides insight into the organizational challenges involved in making substantive change based on a survey and interviews of academics in the United Kingdom and Australia.

The “Concern-Based Adoption Model,” first described by Hall, Wallace, and Dorsett in 1973, is focused on the process by which individual educators adopt innovations and also provides a process for facilitating the adoption process. The current version of the Concern-Based Adoption Model (CBAM) is described in Implementing Change (Hall & Hord, 2011). A key aspect of the model is attending to the concerns of the potential adopters as they learn about and adapt the new practice for their use. The two scales within CBAM are the Stages of Concern and Levels of Use. The Stages of Concern range from unconcerned to refocusing. In the first stage, the potential user is uncon- cerned about the new practice; in the high- est stage of the scale, the refocused user has substantial experience with the innovation and is exploring ways to improve it. The Levels of Use scale ranges from non-use to renewing. The highest stage on this scale is a user who is evaluating and improving the innovation. Focused very tightly on the individual educator, this model comple- ments organizational change models.

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translating research to widespread practice in engineering education 387

Motivational factors are present in many of the models that we have discussed and are among the challenges to successful trans- fer to practice. For example, we earlier noted Rogers’s focus on the compatibil- ity of an innovation, which suggests that innovations will be more successful if they are “perceived as consistent with the val- ues, past experiences, and needs of poten- tial adopters” (1995, p. 224). Dearing (2009) similarly stressed compatibility and included among his top ten mistakes the assump- tion that evidence of effectiveness is suffi- cient to persuade individuals to implement new practices. In the Royal Academy of Engineering’s report on successful change in engineering schools, Graham (2012) argued that although pedagogical evidence may influence course-level change,

. . . successful widespread changes are usu- ally triggered by significant threats to the mar- ket position of the department/school. The issues faced are strongly apparent to faculty and, in some cases, university management have stipulated that a fundamental change is necessary for the long-term survival of the programme and/or department. (p. 2)

From the perspective of motivation theory, this statement highlights the role of exter- nal and internal influences on motivation for change. In general, motivation theories view motivation as potentially “intrinsic” to the individual or “situational,” that is, stim- ulated by external factors (see, e.g., Ren- niger, 2000). In addition, motivation is influ- enced by an individual’s expectations about the consequences of a particular behavior or activity as well as the value he or she places on that behavior or activity. “Expectancies” of success or failure and one’s perceptions of whether adopting new practice will yield rewards or be personally satisfying affect the individual’s motivation to learn and engage in new practices (see, e.g., Eccles & Wigfield, 2002). As noted in our earlier discussion of the work of Trowler et al. (2010), individuals in the same setting (a school or department) will often interpret the same events or infor- mation differently, which will lead to dif- ferent levels of motivation. Social cognition

models (see Kezar, 2001) acknowledge these differences and suggest that change is more likely to succeed if individuals can come to a common understanding of the need for change and of the meaning of that change for themselves and for their organization. Clearly, theories of motivation are impor- tant to understanding how change can be successfully initiated and sustained.

Beyond identifying appropriate models, or perhaps creating them, researchers study- ing translation to practice must decide what constitutes successful translation to practice, how to measure it, and how to design and conduct appropriate experiments. In early research on translation to practice and the adoption of educational reform, the mea- sure of success was simply the number of educators who were counted as using the new practice (Coburn, 2003). This simple counting approach proved to be unsatis- factory, so more complex measures have been proposed. Coburn’s definition of suc- cess provides an example of a more rig- orous set of measures. She recommends that the researchers studying the degree of success in the adoption of new practices consider four elements: Depth, Sustainabil- ity, Spread, and Shift in reform ownership. Successful transfer to widespread practice would correspond to

� Depth – the process of implementing the innovation leads to changes in “teachers’ beliefs, norms of social interaction, and pedagogical principles as enacted in the curriculum” (p. 4).

� Sustainability – the innovation continues to be used widely even after the imple- mentation process, and associated exter- nal resources, have ended.

� Spread – spread of the use of the inno- vation is accompanied by the spread of “underlying beliefs, norms, and princi- ples” (p. 7).

� Shift in reform ownership – the owner- ship of the reform shifts from the external researchers who developed and spreads to the educators and schools who sub- sequently “sustain, spread, and deepen reform principles themselves” (p. 7).

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388 cambridge handbook of engineering education research

Research built upon these four elements would examine the processes by which indi- vidual educators adopt the new practice, the impact of the process on educators’ beliefs and conceptions of teaching and learning, the communities of practice that play a role in sustaining and continuing to develop the practice, and how different administra- tive levels within an organization support and sustain the new practice. Engaging such a large-scale study presents substantial chal- lenges. Schoenfeld (2006) asserts that the effort to take research-based practices to widespread use is not valued highly in academia. He also notes that forming and sustaining the teams of researchers and users over the time period required to develop and take successful practices to widespread use is also very difficult.

Beyond these issues are those related to selecting the types of study and design- ing the complex experiments that would be required to execute them. Glennan et al. (2004) outline two different classes of research studies that can be undertaken: studies conducted during the process of development and spread of an innovation and studies of major scale-up efforts. They suggest that both successful and failed scale- up efforts are worthy of study. In “Design- ing Field Trials of Educational Innovations,” Raudenbush (2007) proposes a conceptual model for studies of the transfer of research to practice similar to that used in clinical trials in medicine. Raudenbush (2007) also discusses issues related to the design such as randomization, generalization, and mini- mizing bias.

Raudenbush’s conceptual model for stud- ies of transfer to practice has two stages. In the first stage, the research-based practice is studied under ideal conditions, for exam- ple, use by highly motivated educators sup- ported by generous resources, to establish its efficacy. In the second stage, which he describes as field trials, the research-based practice is tested under conditions that will exist when the practice is put in place under realistic conditions, for example, potential users are skeptical and they are not sup- ported with generous resources. Such a two-

stage study would uncover many challenges to the successful transfer to widespread practice.

Conducting research on transfer to wide- spread practice clearly presents formidable challenges. First, there are the issues of scale, the large number of educators and students who would be involved and the timescale over which the effort must be sustained. Then there is the complexity of the param- eters involved in establishing success includ- ing effects on student learning, changes in classroom practice, and changes in educa- tors’ beliefs about teaching and learning. The early stages of the transfer to prac- tice are much more amenable to study because the size and duration of the stud- ies will be substantially reduced. However, the issues of establishing appropriate mea- surement methods and analyzing the data remain.

Final Thoughts

In writing this chapter, we had three groups in mind: researchers undertaking investiga- tions of the process of translating research to practice, researchers developing innova- tive practices that they hope will achieve widespread use, and academic leaders who wish to increase the use of research-based practices in engineering education. In the section on research opportunities and chal- lenges, we highlighted some of the research topics from the literature for those inter- ested in studying the process of transfer to widespread practice. There are many excit- ing opportunities for research including fur- ther development of the theoretical foun- dations of this field of study. However, the scale, duration, and complexity of investiga- tions of the process of transfer of research to practice are significant challenges to researchers, especially if they wish to study the entire process from the conception of the practice to large-scale implementation.

In the sections on challenges to success- ful transfer and strategies for increasing the chances of successful transfer, we summa- rized results from the literature that we hope

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translating research to widespread practice in engineering education 389

will assist researchers who are developing new practices with the goal of widespread use. Some of the key messages for those researchers include: (1) align the practice with important needs of intended users; (2) begin planning for transfer to widespread practice from the very start of the develop- ment process; (3) engage the intended users as early as possible in the development of the research-based practice and of the trans- fer methodology; (4) incorporate research approaches that will determine why the practice is effective; and (5) plan for the fact that many users will want to adapt the prac- tice to match their needs and work environ- ment. Much of the literature cited in this chapter points to the importance of viewing the process of change as a learning process for participants; structuring ongoing interac- tions among those who seek to enact change with those who are being asked to imple- ment that change is an overarching recom- mendation.

Finally, we believe that this chapter has salience for academic leaders who are attempting to bring about change in engi- neering education in response to calls for change by governments and professional organizations. These academic leaders face unique challenges. One of the major chal- lenges is that answering the calls for change will require significant changes in how engi- neering instructors teach. The literature makes quite clear that such change is among the most difficult to achieve. Another major challenge is that the research-based prac- tices that are best aligned with the calls for change are not likely to align with urgent needs of the intended users, that is, those who teach engineering. Many who teach engineering feel that they are doing just fine, with some justification, based on the success of their students in finding good jobs or spots at top graduate programs. Consequently, they see little need for change in their teach- ing approach. Even in the face of these chal- lenges, however, there is hope for success as evidenced by engineering programs around the world that have achieved and sustained substantial changes in how engineering is taught and learned (Graham, 2012).

Acknowledgments

We thank the reviewers for their insightful comments and suggestions, which have sig- nificantly improved this chapter, and also Dr. Sarah Zappe for her input on an earlier version of this chapter.

Footnotes

1. K–12 refers to pre-elementary, elementary, and secondary education, i.e., kindergarten to Grade 12.

2. Cooperative learning compared to collabora- tive learning is “more structured, more pre- scriptive to teachers, more directive to stu- dents about how to work together, and more targeted (at least it was in its beginnings) to the public school population than to post- secondary or adult education” (Oxford, 1997). For a more in-depth comparison of the two see Matthews, Cooper, Davidson, and Hawkes (1995). Team-based learning may be either form, but is likely to describe students working together with little or no guidance on how they should conduct themselves within the team.

3. The construct of deep approaches to learn- ing, a term related to the work of Marton and Säljö (1976), was originally used to describe students who read text with the intention of understanding and used strategies such as look- ing for main themes and underlying principles and examining arguments critically (Entwistle & Peterson, 2004).

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390 cambridge handbook of engineering education research

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Dancy, M. H., & Henderson, C. (2004). Beyond the individual instructor: systemic constraints in the implementation of research-informed Practices. In S. Franklin, J. Marx, & P. Heron (Eds.), AAPT Physics Education Research Con- ference, Sacramento, CA.

Dearing, J. W. (2009). Applying diffusion of inno- vation theory to intervention development. Research on Social Work Practice, 19, 503–518.

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Fairweather, J. (2005). Beyond the rhetoric: Trends in the relative value of teaching and research in faculty salaries. Journal of Higher Education, 76, 401–422.

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Fishman, B. J. (2005). Adapting innovations to particular contexts of use: A collaborative framework. In C. Dede, J. P. Honan, & L. C. Peters (Eds.), Scaling up success (pp. 48–66). San Francisco, CA: Jossey-Bass.

Fullan, M. (2009). Large-scale reform comes of age. Journal of Educational Change, 10, 101–113.

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Hall, G. E., & Hord, S. M. (2011). Implementing change: Patterns, principles, and potholes. Upper Saddle River, NJ: Pearson.

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Henderson, C., & Dancy, M. H. (2009). Impact of physics education research on the teaching of introductory quantitative physics in the United States. Physical Review Special Topics – Physics Education Research, 5, 1–9.

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Implement mental health nursing care informed by psychotherapeutic practice

Learning outcomes:
ILO4: Implement mental health nursing care informed by psychotherapeutic practice, neuroplasticity, psychological trauma, and recovery orientation.
ILO8: Use psychotherapeutic theory and practice to develop a meaningful formulation.
Criteria for assessment
In this assessment task you are required to write an academic essay based on a formulation of a psychotherapeutic session(s). You will be exploring the psychotherapeutic elements of a therapy session(s). The formulation should include the process of establishing a therapeutic relationship to understand the consumer’s narrative (for example, life events, social circumstance, relationships with others), the consumer’s explanation of the causes of their presentation and/or issue, and your explanation of the causes of their presentation and/or issue as a therapist. You will need to demonstrate an understanding of the psychotherapeutic relationship, power and its relationship in therapy, mutuality and connectedness, recovery alliance, and the use of trauma-informed principles of care. The essay should have contemporary and relevant evidence-based literature to support all formulations and clinical decision making.
The formulation can be based on a de-identified consumer. You are not required to provide the therapy session, but to access de-identified clinical information that will support your formulation of a session(s).
To ensure you do not breach consumer and/or carer/family confidentiality, you must make sure there are no identifiable factors, such as no consumer/carer or family member’s name, date of birth, address, dates of admission, health service, staff members associated with the consumer care, and any medical/clinical record dates. If you are unsure of any requirements re: breach of confidentiality, please review Maintaining confidentiality ( a guide for students): Psychotherapy Essentials (NURS90141_2021_SEP (Online)) (unimelb.edu.au)
In preparation for this task, you will need to:
1. Make use of the resources available in each module to support your understanding of the content discussed.
2. Attend the webinar in week 7 to gain a greater understanding of the requirements of the task and provides an opportunity for you to discuss this assessment task with your teacher and your peers.
3. Review the rubric to ensure you have a clear understanding of the criteria for marking.
4. Correctly apply academic rules of grammar, spelling and punctuation, and use APA 7th edition style referencing.
5. Upload your file onto Canvas using the Start Assignment button in the top right-hand corner of this page. Ensure you have followed the process for submissions as per university guidelines for submission. Refer to the LMS for assistance.
6. Check the TurnItIn similarity report for the assignment prior to submission.
7. Submit your essay before the due date and time.
Marking
You will be marked according to the rubric provided. The rubric will indicate a mark out of 50 marks that will be converted to 50 per cent.
Plagiarism declaration
By submitting work for assessment I hereby declare that I understand the University’s policy on academic integrity and that the work submitted is original and solely my work, and that I have not been assisted by any other person (collusion) apart from where the submitted work is for a designated collaborative task, in which case the individual contributions are indicated. I also declare that I have not used any sources without proper acknowledgment (plagiarism). Where the submitted work is a computer program or code, I further declare that any copied code is declared in comments identifying the source at the start of the program or in a header file, that comments inline identify the start and end of the copied code, and that any modifications to code sources elsewhere are commented upon as to the nature of the modification.
Rubric
NURS90141 Assessment task 3: Formulation
NURS90141 Assessment task 3: Formulation
Criteria Ratings Pts
Introduction 5 pts
Outstanding H1: 80–100%
Articulately outlines the key elements of the essay by clearly introducing and explaining what the essay intends to cover. The introduction is of excellent quality, and the parameters and scope are clearly specified with deep reasoning. 4 pts
High standard H2A: 75–79% H2B: 70–74
Outlines key elements of the essay by introducing and explaining what the essay intends to cover. The introduction is of high quality, and the parameters and scope are specified with moderate reasoning. 3 pts
Sound work H3: 65–69%
Outlines some key elements of the essay, introducing and explaining what the essay intends to cover. The introduction is reasonably good quality and the parameters are specified with some reasoning. 2.5 pts
Satisfactory Pass: 50–64%
Outlines minimal key elements of the essay, by introducing what the essay intends to cover. The introduction is of adequate quality; however, the parameters are not clearly specified and there is no associated reasoning. 2 pts
Unsatisfactory work Fail: 49%
Fails to outline the key elements of the essay. The introduction is of poor quality, either too long or brief and does not state the parameter of what it intends to cover.
5 pts
Content 20 to 18.0 pts
Outstanding H1: 80–100%
Demonstrates a high level of formulation by: emphasising the consumer narrative and an exploration of the consumer’s explanatory model; demonstrating a high level of understanding of the psychotherapeutic relationship, power and its relationship in therapy, mutuality and connectedness, recovery alliance, and trauma informed principles of care; accessing contemporary and relevant evidence-based literature to support all formulations and clinical decision making; exploring with reasoning the relationship between the theory and practice; and seeks to explore and analyse concepts on all occasions. 18 to 16.0 pts
High standard H2A: 75–79% H2B: 70–74
Demonstrates a moderate level of formulation by: stating the importance the consumer narrative and an exploration of the consumer’s explanatory model; demonstrating a moderate level of understanding of the psychotherapeutic relationship, power and its relationship in therapy, mutuality and connectedness, recovery alliance, and trauma informed principles of care; accessing contemporary evidence-based literature to support nearly all parts of the formulation and clinical decision making; exploring with reasoning the relationship between the theory and practice; and moderately seeks to explore and analyse concepts. 16 to 13.0 pts
Sound work H3: 65–69%
Demonstrates a reasonable level of formulation by: stating the consumer narrative and consideration to the consumer’s explanatory model; demonstrating a reasonable level of understanding of the psychotherapeutic relationship, power and its relationship in therapy, mutuality and connectedness, recovery alliance, and trauma informed principles of care; accessing evidence-based literature to support parts of the formulation and clinical decision making; exploring with some reasoning the relationship between the theory and practice; and reasonably seeks to explore and analyse concepts. 13 to 10.0 pts
Satisfactory Pass: 50–64%
Demonstrates some level of formulation by: incorporating the consumer narrative; demonstrating some level of understanding of the psychotherapeutic relationship, power and its relationship in therapy, mutuality and connectedness; however, it fails to discuss recovery alliance and trauma informed principles of care, accessing minimal evidence-based literature to support the formulation and clinical decision making; exploring with little reasoning the relationship between the theory and practice, and minimally seeks to explore and analyse concepts. 10 to 0 pts
Unsatisfactory work Fail: 49%
Fails to demonstrate any evidence of formulation by not addressing the consumer narrative, not demonstrating an understanding of any of the psychotherapeutic relationship, and not accessing evidence or exploring theory and practice.
20 pts
Critical analysis 15 to 13.0 pts
Outstanding H1: 80–100%
There is evidence of a strong critical analysis of the relationship between theory and practice. The academic writing demonstrates extensive reading in psychotherapeutic concepts and relationships. Critically and thoroughly examinines the formulation by accurately reflecting on all information discussed, exploring areas of improvement to improve therapeutic outcomes, analysing their own personal learnings, and considering alternatives and multiple perspectives with evidence. 13 to 11.5 pts
High standard H2A: 75–79% H2B: 70–74
There is evidence of moderate critical analysis of the relationship between theory and practice. The academic writing demonstrates reasonable reading in psychotherapeutic concepts and relationships. Critically examinines the formulation by reflecting on nearly all information discussed, exploring areas of improvement to improve therapeutic outcomes and analysing own personal learnings considering alternatives. 11.5 to 9.5 pts
Sound work H3: 65–69%
There is evidence of some critical analysis of the relationship between theory and practice. The academic writing demonstrates some reading in psychotherapeutic concepts and relationships. Examines the formulation by reflecting on parts of information discussed, exploring some areas of improvement and states own personal learnings but does not consider alternatives. 9.5 to 7.5 pts
Satisfactory Pass: 50–64%
There is evidence of minimal analysis of the relationship between theory and practice. The writing demonstrates limited reading in psychotherapeutic concepts and relationships. Makes attempts to examine the formulation by reflecting on some areas, but little evidence of the need to improve or provide personal learnings. 7.5 to 0 pts
Unsatisfactory work Fail: 49%
There is no evidence of analysis of the relationship between theory and practice. There is no demonstration in reading in psychotherapeutic concepts and relationships. No attempts to examine the formulation.
15 pts
Academic writing: grammar, spelling and punctuation 2.5 pts
Outstanding H1: 80–100%
Presents ideas that are highly logical. Uses mental health terminology throughout the discussion and within context. Correctly applies academic rules of grammar, spelling and punctuation. 2 pts
High standard H2A: 75–79% H2B: 70–74
Presents ideas that are moderately logical. Uses mental health terminology on nearly all occasions throughout the discussion and within context. Correctly applies academic rules of grammar, spelling and punctuation. 1.5 pts
Sound work H3: 65–69%
Presents ideas that are logical. Uses mental health terminology on most occasions throughout the discussion and within context. Mostly applies correct academic rules of grammar, spelling and punctuation. 1.25 pts
Satisfactory Pass: 50–64%
Presents ideas that are minimally logical. Uses mental health terminology rarely throughout the discussion and within context. Correctly applies some academic rules of grammar, spelling and punctuation. 1 pts
Unsatisfactory work Fail: 49%
Fails to present logical ideas, use mental health terminology, and/or apply academic rules of grammar, spelling and/ or punctuation.
2.5 pts
Sources and referencing 2.5 pts
Outstanding H1: 80–100%
Uses credible, contemporary and relevant references. This includes mostly peer-reviewed journal articles. Accurate use of APA 7th edition citation referencing style (as set out in Re:cite) on all occasions. In-text referencing and reference list demonstrate a high level of consistency and are formatted correctly and according to APA guidelines. 2 pts
High standard H2A: 75–79% H2B: 70–74
Uses mostly credible, contemporary and relevant references. This includes mostly peer-reviewed journal articles and few grey literature. Accurate use of APA 7th edition citation referencing style (as set out in Re:cite) on nearly all occasions. In-text referencing and reference list demonstrate a moderate level of consistency and are formatted correctly and according to APA guidelines. 1.5 pts
Sound work H3: 65–69%
Uses some relevant references. More use of grey literature than journal articles cited. Accurate use of APA 7th edition citation referencing style (as set out in Re:cite) on some occasions. In-text referencing is good but reference list has some inconsistent adherence with APA guidelines. Some references are more than five years old. 1.25 pts
Satisfactory Pass: 50–64%
Uses limited relevant references and mostly grey literature cited. Minimal accurate APA 7th edition citation referencing. In-text referencing and reference list is inconsistent with the APA guidelines. Many references are more than five years old. 1 pts
Unsatisfactory work Fail: 49%
Fails to use APA 7th edition references both in text and in the reference list. Many inconsistencies with referencing overall.
2.5 pts
Conclusion 5 pts
Outstanding H1: 80–100%
Articulately summarises the main points of the essay and succinctly restates the reasoning and critical analysis. The submission’s conclusion is of excellent quality and links well to the essay. 4 pts
High standard H2A: 75–79% H2B: 70–74
Summarises the main points of the essay and concisely restates the reasoning and critical points. The submission’s conclusion is of high quality, and links well to the essay. 3 pts
Sound work H3: 65–69%
Summarises some of the main points of the essay and restates the reasoning. The submission’s conclusion is of reasonably good quality and links to the essay. 2.5 pts
Satisfactory Pass: 50–64%
States a main point of the essay. The submission’s conclusion is of adequate quality, but does not clearly link to the essay. 2 pts
Unsatisfactory work Fail: 49%
Fails to summarise or state the main point of the essay. Reintroduces new topics to the essay. The submission’s conclusion is of poor quality and not linked to the essay.
5 pts
Total Points: 50

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Identify a practice problem ( PATIENT EDUCATION/TEACHING IN REGUARDS TO THEIR HEALTHCARE

Discussion: Defining Quality

As health care consumers, we all expect quality care and positive outcomes. It is important as professionals that we meet these demands of health care consumers. Consider the work of the major theorists you examined in this week’s Resources and think about how these theories apply to your own experience as a health care customer and/or practitioner.

ASSIGNMENT IS AS FOLLOW

***Post your definition of quality, and apply it to the work of one major quality theorist (e.g., Donabedian, Juran, Deming, Triple Aim (IHI) – Berwick). Identify a practice problem ( PATIENT EDUCATION/TEACHING IN REGUARDS TO THEIR HEALTHCARE) that you have had some experience with as a customer or as a practitioner and explain how eliminating wasteful practices could have improved the experience. Include how your definition of quality applies to that experience.

Support your response with references from the professional nursing literature. Your posts need to be written at the capstone level.

Notes Initial Post: This should be a 3-paragraph (at least 350 words) response. Be sure to use evidence from the readings and include in-text citations. Utilize essay-level writing practice and skills, including the use of transitional material and organizational frames. Avoid quotes; paraphrase to incorporate evidence into your own writing. A reference list is required. Use the most current evidence (usually ≤ 5 years old)

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Reflect upon the nursing practice issue of interest that you identified in earlier discussion assignments.

Reflect upon the nursing practice issue of interest that you identified in earlier discussion assignments. In addition, consider the intervention that you proposed to improve the issue. With both the issue and the proposed practice change in mind, respond to the following: 1. What type of evidence produced through qualitative research would be helpful to better understand the selected practice issue? 2. How might qualitative research findings shape your efforts to improve the issue? 3. Describe an example (real or hypothetical) of a qualitative research design that would provide valuable evidence regarding this issue.

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theory translates into care and how evidence underpins best practice within the palliative approach.

Assessment Tasks Due Date Weighting (%) Learning Outcome(s) Assessed Graduate Attribute(s) Assessed
Professional Development Resource Enables students to demonstrate their understanding of the palliative approach and the promotion of best practice in the clinical area. Tuesday 7th September 0900 50% LO2, LO3, LO4, LO6, LO7 GA1, GA3, GA4, GA5, GA7, GA8, GA9
Written Critique This assessment enables students to articulate an understanding of how theory translates into care and how evidence underpins best practice within the palliative approach. Tuesday 19th October 0900 50% LO1, LO5, LO7 GA1, GA2, GA3, GA4
ASSIGNMENT 1
Professional Development Resource- Booklet Promoting Best Practice
Weighting: 50%
Length and/or format: Education Booklet 1500 Words +/-10%
Purpose: To promote best practice and demonstrate your understanding of
the palliative care approach to nursing, students will create a professional development resource presented as a written booklet supporting ongoing professional development for peers on a key palliative care issue of your choice. Application of the National Palliative Care Standards and other relevant contemporary evidence-based literature will support your professional development resource. The intended audience for this resource is third year undergraduate students and/or graduate RN’s.
Learning outcomes assessed: LO2, LO3, LO4, LO6, LO7
Assessment criteria: The assessment will be marked using the criteria-based rubric.
Please note that all content is to be referenced according to ACU’s APA 7th referencing guidelines

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How CCF & MB’s policies and procedures and legislative, regulatory and professional codes of practice impact on developing and nurturing relationships

Business management skills
Task 1 — Developing and nurturing relationships with clients, other professionals and third-party referrers
George and Mildred now require you to write a plan to assist in developing and nurturing relationships with clients, other professionals and third-party referrers.
The layout and content of your plan should address the following:

  1. How CCF & MB’s policies and procedures and legislative, regulatory and professional codes of practice impact on developing and nurturing relationships.
  2. How you would use CCF & MB’s social, business and ethical standards to develop and maintain positive relationships.
  3. The importance of confidentiality and how you would maintain it in your dealings with colleagues, clients and other parties.
  4. How you would adjust your interpersonal style to the needs and situation of other parties.
  5. How you would go about developing and maintaining business and professional networks and other relationships to benefit the organisation; and how you would use them to identify and cultivate relationships in order to promote and market the organisation.
  6. How you could use and cooperate with other professionals and third parties to expand and enhance the reputation of the organisation, and to identify new and improved business practices.
  7. How you would build referral business through appropriate communication channels, to find and secure new business relationships.
  8. How you would identify referral needs and provide information about CCF & MB’s relevant products and services.
  9. How you would secure interviews with referral business so that the needs of clients can be met.
    (1,000 words)
    You may use any format for your plan but you are not permitted to simply answer the points above. If you are unsure as to how to write a plan, you can refer to the Business Growth and Marketing topic and use the suggested SMEAC format outlined in Part 6, Section 13. You may also refer to the internet for other example business or marketing plans.
    Guidance on how to develop a plan is available at the business.gov.au website:
    https://www.business.gov.au/planning/templates-and-tools/marketing-plan-template-and-guide
    When completing this task, assumptions are permitted, although they must not be in conflict with the information provided in the background information.
    Student response to Task 1
    . Like individuals, organisations also operate within a social and ethical framework. Their framework establishes what is right and what is wrong in terms of how they do business. Effective organisations are those which integrate social and ethical standards of behaviour into all areas of the organisation.An organisation’s ethics should reflect the organisation’s values. Values exist in every workplace. An organisation’s culture is a manifestation of the values existing in the workplace. Organisational values operate to encourage the type of behaviour necessary to meet organisational goals.When a person accepts employment in an organisation, the organisational social, ethical and business standards will, in most cases, already have been established. Yet employees have their own personalised sets of values, expectations, beliefs and goals. In choosing to work for a particular organisation employees are implicitly agreeing that their work will contribute to, and support, the goals of the organisation. To do this, their personal values, beliefs and ethical standards should be consistent with those of the organisation for which they work.3.Confidentiality is important for several reasons. One of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.One of the major purposes for obtaining a client’s consent before speaking to a third party (such as another agency or a family member/carer) is to protect the confidentiality and privacy of the client. Informed consent (obtaining personal information with the formal permission of the client or a person who has the legal authority to provide permission on behalf of the client) is considered essential in maintaining the privacy of the client.It is important to keep your clients’ business as just that – their business. You should only discuss matters relating to your clients’ business with co-workers, and then only what needs to be discussed. Discussions should take place in the workplace and not be audible to other members of staff or the general public. You should never discuss clients’ business with family or friends.Respect for client confidentiality and staff personal information should be a high priority for all community services to comply with legislation that governs disclosure of information. In this regard all organisations need to have policies and procedures that provide guidelines for workers. Appropriate worker behaviour can also be incorporated in a code of conduct.
  10. Our Mission and Vision Statement
    • Our vision is to build a mortgage brokerage and loan services brand that will become the number one choice for individuals, smaller businesses and corporate clients in the whole of Albany – New York. Our vision reflects our values: integrity, security, service, excellence and teamwork.
    • Our mission is to provide professional, reliable and trusted mortgage brokerage and loan services that assist individuals, start – ups, corporate organization, and non-profit organizations in sorting out their mortgage and loan related concerns.
    • We will position the business to become one of the leading brands in the mortgage brokerage and loan services line of business in the whole of Albany – New York, and also to be amongst the top 20 mortgage brokerage and loan services firms in the United States of America within the first 10 years of operations.
    Our Business Structure
    Pentagon Mortgage Brokerage Firm, LLC, is a mortgage brokerage and loan services firm that intend starting small in Albany – New York, but hope to grow big in order to compete favorably with leading mortgage brokerage and loan services firms in the industry both in the United States and on a global stage.
    We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands within our area of operations.
    Ordinarily we would have settled for two or three staff members and settle for just online mortgage brokerage services, but as part of our plan to build a standard and world class mortgage brokerage and loan services firm in Albany – New York we have perfected plans to get it right from the beginning.
    The picture of the kind of mortgage brokerage and loan services business we intend building and the business goals we want to achieve is what informed the amount we are ready to pay for the best hands available in and around Albany – New York as long as they are willing and ready to work with us to achieve our business goals and objectives.
    At Pentagon Mortgage Brokerage Firm, LLC, we will ensure that we hire people that are qualified, hardworking, and creative, result driven, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).
    As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions;
    • Chief Executive Officer
    • Mortgage and Loan Brokerage Consultants
    • Admin and HR Manager
    • Marketing and Sales Executive
    • Accountant
    • Customer Care Executive / Front Desk Officer
  11. Job Roles and Responsibilities
    Chief Executive Office:
    • Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
    • Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
    • Responsible for fixing prices and signing business deals
    • Responsible for providing direction for the business
    • Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
    • Responsible for signing checks and documents on behalf of the company
    • Evaluates the success of the organization
    Mortgage Brokerage and Loan Services Consultants
    • Responsible for Brokering residential mortgages
    • Responsible for Brokering commercial and industrial mortgages
    • Responsible for Brokering home equity loans
    • Responsible for Brokering equipment financing arrangements
    • Responsible for Brokering vehicle loans
    • Responsible for Brokering residential mortgages online
    • Brokering mortgage refinances online services
    • Brokering home equity loans online services
    • Providing an online mortgage marketplace services
    • Providing other related loan cum mortgage consulting and advisory services
    Admin and HR Manager
    • Responsible for overseeing the smooth running of HR and administrative tasks for the organization
    • Designs job descriptions with KPI to drive performance management for clients
    • Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
    • Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
    • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
    • Defines job positions for recruitment and managing interviewing process
    • Carries out staff induction for new team members
    • Responsible for training, evaluation and assessment of employees
    • Responsible for arranging travel, meetings and appointments
    • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    • Oversees the smooth running of the daily office activities.
    Marketing and Sales Executive
    • Identifies, prioritizes, and reaches out to new partners, and business opportunities et al
    • Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of relevant projects.
    • Writes winning proposal documents, negotiate fees and rates in line with company policy
    • Responsible for handling business research, marker surveys and feasibility studies for clients
    • Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
    • Develops, executes and evaluates new plans for expanding increase sales
    • Documents all customer contact and information
    • Represents the company in strategic meetings
    • Helps to increase sales and growth for the company
    Accountant
    • Responsible for preparing financial reports, budgets, and financial statements for the organization
    • create reports from the information concerning the financial transactions recorded by the bookkeeper
    • Prepares the income statement and balance sheet using the trial balance and ledgers prepared by the bookkeeper.
    • Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
    • Responsible for financial forecasting and risks analysis.
    • Performs cash management, general ledger accounting, and financial reporting for one or more properties.
    • Responsible for developing and managing financial systems and policies
    • Responsible for administering payrolls
    • Ensures compliance with taxation legislation
    • Handles all financial transactions for the company
    • Serves as internal auditor for the company
    Client Service Executive / Front Desk Officer
    • Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.
    • Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
    • Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
    • Manages administrative duties assigned by the manager in an effective and timely manner
    • Consistently stays abreast of any new information on the company’s products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients
    • Receives parcels / documents for the company
    • Distribute mails in the organization
    • Handles any other duties as assigned my the line manager
  12. SWOT Analysis
    Pentagon Mortgage Brokerage Firm, LLC engaged the services of a core professional in the area of business consulting and structuring to assist our organization in building a well – structured mortgage brokerage and loan services firm that can favorably compete in the highly competitive mortgage brokerage market in the United States and the world at large.
    Part of what the team of business consultant did was to work with the management of our organization in conducting a SWOT analysis for Pentagon Mortgage Brokerage Firm, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Pentagon Mortgage Brokerage Firm, LLC;
    • Strength:
    Aside from our robust business network with financial lending institutions and players in the real estate industry, our core strength lies in the power of our team; our workforce. We have a team that can go all the way to give our clients value for their money; a team that are trained and equipped to pay attention to details and to deliver excellent returns for the business. We are well positioned and we know we will attract loads of clients from the first day we open our doors for business.
    • Weakness:
    As a new mortgage brokerage and loan services firm in Albany – New York, it might take some time for our organization to break into the market and gain acceptance especially from corporate clients in the already saturated mortgage brokerage services industry; that is perhaps our major weakness. So also, we may not have enough budget to give our business the kind of publicity we would have loved to.
    • Opportunities:
    The opportunities in the mortgage brokerage and loan services industry is massive considering the number of individuals, start – ups and of course corporate organizations who can’t afford to do without the services of mortgage brokerage and loan services. As a standard and well – positioned mortgage brokerage and loan services firm, we are well – equipped and ready to take advantage of any opportunity that comes our way.
    • Threat:
    Some of the threats that we are likely going to face as a mortgage brokerage and loan services firm operating in the United States are unfavorable government policies, the arrival of a competitor within our location of operations and global economic downturn which usually affects purchasing / spending power. There is hardly anything we can do as regards these threats other than to be optimistic that things will continue to work for our good.
  13. MARKET ANALYSIS
    • Market Trends
    The mortgage brokerage and loan services industry is indeed a very large industry and of course it is one industry that works for individuals and businesses across different industries. If you are conversant with the trend in the mortgage brokerage and loan services industry, you will realize that loads of people are leveraging on the services provided by the industry to empower themselves and businesses.
    The truth is that, without the services of players in the mortgage brokerage and loan services industry, it will be pretty difficult for some individuals and even start – up businesses to access loan or save – up to purchase a property.
    They are responsible for helping individuals and businesses bypass the bureaucracies involved in obtaining loans from banks and other financial institutions et al. Another notable trend in the mortgage brokerage and loan services industry is that in the last five years, the industry has performed impressively as a large reduction in unemployment boosted the revenue generated in the industry.
    So also, the mortgage brokerage and loan services industry has benefited from the advancement of online platforms. Going forward, increasing product penetration and of course an expanding customer base is expected to drive growth in the industry.
  14. Our Target Market
    The demographic and psychographics composition of those who need the services of mortgage brokerage and loan services firms cuts across individuals, small businesses and large corporations.
    Pentagon Mortgage Brokerage Firm, LLC will initially serve small to medium sized business, from new ventures to well established businesses and individual clients, but that does not in any way stop us from growing to be able to compete with the leading mortgage brokerage and loan service firms in the United States.
    As a standard and licensed mortgage brokerage and loan service firm, Pentagon Mortgage Brokerage Firm, LLC offers a wide range of mortgage brokerage and loan related services hence we are well trained and equipped to services a wide range of clientele base.
    Our target market cuts across businesses of different sizes and individuals. We are coming into the industry with a business concept that will enable us work with individuals, small businesses and bigger corporations in and around Albany – New York and other cities in the United States of America.
    Below is a list of the businesses and organizations that we have specifically designed our products and services for;
    • Real Estate Investors
    • NGOs
    • Churches and other religious organizations
    • Corporate Organizations
    • Schools
    • Individuals and households
    • Entrepreneurs and Start – Ups
    Our competitive advantage
    We are quite aware that to be highly competitive in the mortgage brokerage and loan services industry means that we should be able to make available easy to access mortgage loans; bypassing the difficult to surmount hurdles of obtaining loans from the bank and other financial institutions.
    Pentagon Mortgage Brokerage Firm, LLC might be a new entrant into the mortgage brokerage and loan services industry in the United States of America, but the management staffs and owners of the business are considered gurus. They are people who are core professionals and licensed and highly qualified mortgage brokerage and loan services consultants in the United States. These are part of what will count as a competitive advantage for us.
    Lastly, our employees will be well taken care of, and their welfare packages will be amongst the best within our category (start – ups mortgage brokerage and loan services firms) in the industry meaning that they will be more than willing to build the business with us and help deliver our set goals and achieve all our aims and objectives.
  15. SALES AND MARKETING STRATEGY
    • Sources of Income
    Pentagon Mortgage Brokerage Firm, LLC is established with the aim of maximizing profits in the mortgage brokerage and loan services industry and we are going to go all the way to ensure that we do all it takes to attract both corporate and individual clients on a regular basis.
    Pentagon Mortgage Brokerage Firm, LLC will generate income by offering the following mortgage brokerage and loan services for individuals, real estate companies, NGOs and for corporate organizations;
    • Brokering residential mortgages
    • Brokering commercial and industrial mortgages
    • Brokering home equity loans
    • Brokering equipment financing arrangements
    • Brokering vehicle loans
    • Brokering residential mortgages online
    • Brokering mortgage refinances online
    • Brokering home equity loans online
    • Providing an online mortgage marketplace
    • Providing other related loan cum mortgage consulting and advisory services
  16. Sales Forecast
    The fact that it is pretty difficult for the average individual and start – ups out there to obtain mortgage loans from banks and other financial institutions gives leverage to mortgage brokerage and loan services firms like ours. This goes to show that the potential to generate income for the business cannot be ruled out.
    We are well positioned to take on the available market in Albany – New York and on our online platforms and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow the business and our clientele base beyond Albany – New York to other cities in the United States of America.
    We have been able to critically examine the mortgage brokerage and loan services market and have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to startups in Albany – New York.
    Below are the sales projection for Pentagon Mortgage Brokerage Firm, LLC, it is based on the location of our business and the wide range of mortgage brokerage and loan services that we will be offering;
    • First Fiscal Year-: $250,000
    • Second Fiscal Year-: $550,000
    • Third Fiscal Year-: $950,000
    N.B: This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. There won’t be any major competitor offering same additional services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.
    • Marketing Strategy and Sales Strategy
    We are mindful of the fact that there is stiffer competition amongst mortgage brokerage and loan services firms in the United States of America, hence we have been able to hire some of the best business developer to handle our sales and marketing.
    Our sales and marketing team will be recruited base on their vast experience in the industry and they will be trained on a regular basis, so as to be well equipped to meet their targets and the overall goal of the organization.
    We will also ensure that our excellent service deliveries speaks for us in the market place; we want to build a standard mortgage brokerage and loan service business that will leverage on word of mouth advertisement from satisfied clients (both individuals and corporate organizations).
    Our goal is to grow our mortgage brokerage and loan services firm to become one of the top 20 mortgage brokerage and loan services firms in the United States of America which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in the Albany – New York but also in other cities in the United States of America.
    Pentagon Mortgage Brokerage Firm, LLC is set to make use of the following marketing and sales strategies to attract clients;
    • Introduce our business by sending introductory letters alongside our brochure to households, corporate organizations, schools, players in the real estate sector, and other key stake holders in Albany – New York and other cities in the United States of America.
    • Advertise our business in relevant financial and business related magazines, newspapers, TV stations, and radio station.
    • List our business on yellow pages ads (local directories)
    • Attend relevant international and local real estate , finance and business expos, seminars, and business fairs et al
    • Create different packages for different category of clients (individuals, start – ups and established corporate organizations) in order to work with their budgets
    • Leverage on the internet to promote our business
    • Engage direct marketing approach
    • Encourage word of mouth marketing from loyal and satisfied clients
  17. Publicity and Advertising Strategy
    We have been able to work with our brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the hearts of our target market. We are set to take the mortgage brokerage and loan services industry by storm – which is why we have made provisions for effective publicity and advertisement of Pentagon Mortgage Brokerage Firm, LLC.
    Below are the platforms we intend to leverage on to promote and advertise Pentagon Mortgage Brokerage Firm, LLC;
    • Place adverts on both print (community based newspapers and magazines) and electronic media platforms; we will also advertise our mortgage brokerage and loan services firm on financial magazines, real estate and other relevant financial programs on radio and TV
    • Sponsor relevant community based events / programs
    • We will leverage various online platforms to promote the business. It makes it easier for people to enter our website with just a click of the mouse. We will take advantage of the internet and social media platforms such as; Instagram, Facebook , twitter, YouTube, Google + et al to promote our brand
    • Install our Bill Boards on strategic locations all around Albany – New York.
    • Engage in road show from time to time all around Albany – New York to promote our brand
    • Distribute our fliers and handbills in target areas all around Albany – New York
    • Ensure that all our workers wear our branded shirts and all our official vehicles are well branded with our company’s logo et al.
  18. Our Pricing Strategy
    It is a fact that mortgage brokerage and loan services both online and offline is driven by the demand of availability of real estate / properties which is why the prices cannot be fixed; prices for properties fluctuates on a regular basis. Besides, mortgage brokerage and loan services firms rely on commissions since they serve as middlemen between those seeking for mortgage loans and mortgage banks and other financial institutions / loan lending institutions.
    At Pentagon Mortgage Brokerage Firm, LLC we will keep the prices of our services and commissions a little bit below the average market rate for all of our customers by keeping our overhead low and by collecting services charges in advance from corporate organizations and individuals who would hire our services. In addition, we will also offer special discounted rates to all our customers at regular intervals.
    • Payment Options
    At Pentagon Mortgage Brokerage Firm, LLC our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that we will make available to our clients;
    • Payment by via bank transfer
    • Payment via online bank transfer
    • Payment via check
    • Payment via bank draft
    • Payment with cash
    In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches. Our bank account numbers will be made available on our website and promotional materials to clients who may want to deposit cash or make online transfer for our service charge.
  19. Startup Expenditure (Budget)
    Starting a mortgage brokerage and loan firm can be cost effective; this is so because on the average, you are not expected to acquire expensive machines and equipment. Aside from the working capital or capitalization as is required by the regulating body.
    Basically what you should be concerned about is the amount needed to secure a standard office facility in a good and busy business district, the amount needed to furniture and equip the office, the amount to purchase the required software applications, the amount needed to pay bills, promote the business and obtain the appropriate business license and certifications.
    This is the financial projection and costing for starting Pentagon Mortgage Brokerage Firm, LLC;
    • The Total Fee for incorporating the Business in the United States of America – $750.
    • The budget for basic insurance policy covers, permits and business license – $2,500
    • The Amount needed to acquire a suitable Office facility in a business district 6 months (Re – Construction of the facility inclusive) – $40,000.
    • The amount required for capitalization (working capital) – $50,000
    • The Cost for equipping the office (computers, software applications, printers, fax machines, furniture, telephones, filing cabins, safety gadgets and electronics et al) – $5,000
    • The cost for purchase of the required software applications (CRM software, Accounting and Bookkeeping software and Payroll software et al) – $10,500
    • The Cost of Launching your official Website – $600
    • Budget for paying at least three employees for 3 months plus utility bills – $10,000
    • Additional Expenditure (Business cards, Signage, Adverts and Promotions et al) – $2,500
    • Miscellaneous: $1,000
    Going by the report from the market research and feasibility studies conducted, we will need over one hundred and fifty thousand (150,000) U.S. dollars to successfully set – up a medium scale but standard mortgage brokerage and loan services firm in the United States of America.
    Generating Funding / Startup Capital for Pentagon Mortgage Brokerage Firm, LLC
    Pentagon Mortgage Brokerage Firm, LLC is a family business that will be owned and managed by Mr. Campbell Smith and his immediate family members. They are the sole financial of the firm, but may likely welcome partners later which is why they decided to restrict the sourcing of the start – up capital for the business to just three major sources.
    These are the areas we intend generating our start – up capital;
    • Generate part of the start – up capital from personal savings
    • Source for soft loans from family members and friends
    • Apply for loan from my Bank
    N.B: We have been able to generate about $50,000 (Personal savings $40,000 and soft loan from family members $10,000) and we are at the final stages of obtaining a loan facility of $100,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.
  20. Sustainability and Expansion Strategy
    The future of a business lies in the number of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.
    One of our major goals of starting Pentagon Mortgage Brokerage Firm, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.
    We know that one of the ways of gaining approval and winning customers over is to offer our mortgage brokerage and loan services (service charges and commissions) a little bit cheaper than what is obtainable in the mortgage brokerage and loan services industry and we are well prepared to survive on lower profit margin for a while.
    Pentagon Mortgage Brokerage Firm, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner of our business strategy.
    As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more as determined by the board of the organization. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.
    Check List / Milestone
    • Business Name Availability Check: Completed
    • Business Incorporation: Completed
    • Opening of Corporate Bank Accounts various banks in the United States: Completed
    • Opening Online Payment Platforms: Completed
    • Application and Obtaining Tax Payer’s ID: In Progress
    • Application for business license and permit: Completed
    • Purchase of All form of Insurance for the Business: Completed
    • Conducting Feasibility Studies: Completed
    • Leasing, renovating and equipping our facility: Completed
    • Generating part of the start – up capital from the founder: Completed
    • Applications for Loan from our Bankers: In Progress
    • Writing of Business Plan: Completed
    • Drafting of Employee’s Handbook: Completed
    • Drafting of Contract Documents: In Progress
    • Design of The Company’s Logo: Completed
    • Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
    • Recruitment of employees: In Progress
    • Purchase of the Needed software applications, furniture, office equipment, electronic appliances and facility facelift: In Progress
    • Creating Official Website for the Company: In Progress
    • Creating Awareness for the business (Business PR): In Progress
    • Health and Safety and Fire Safety Arrangement: In Progress
    • Establishing business relationship with banks, financial lending institutions, vendors and key players in the industry: In Progress
    Answer here
    Assessor feedback for Task 1: Resubmission required?
    No
    Task 2 — Growing the business
    Having considered how you would go about building and nurturing relationships, George and Mildred now require you to turn your attention to marketing and promoting CCF & MB’s business. This requires you to develop, implement, monitor and adjust a Marketing Plan for the business. When doing this, you will need to:
    • Ensure your plan is developed in line with CCF & MB’s vision statement.
    • Conduct some research (or make assumptions) and identify key market data for the plan. This can include, for example, customer demographics, product types (i.e. census data if available), marketing media data (i.e. social media).
    • Identify of target markets, using a combination of research and your own personal experience.
    • Identify your major competitors (at least two) with a competitor analysis developed for each competitor.
    • Conduct a review of CCF & MB’s current market position based on your research findings in conjunction with competitor analysis; and identify where improvements can be made.
    • Document changes you could introduce to improve the brand of CCF & MB, and what promotional activities you could introduce to build the customer base.
    • The provision of options for increasing yield per existing client.
  21. To develop and implement the marketing plan, complete the table below:
    Student response to Task 2 Question 1
    Implementing the Marketing plan
    Task Steps Required Resources Required Who will complete this Date to Start Date to Complete
    Answer here
    Answer here
    Answer here
    Answer here
    Answer here
    Answer here
  22. To monitor the marketing plan, complete the table below:
    Student response to Task 2 Question 2
    Monitoring the Marketing Plan
    Marketing plan targets Monitoring process Period one Period two Period three Period four Average
    Answer here Answer here Answer here Answer here Answer here Answer here Answer here
  23. To make adjustments to the marketing plan, complete the table below:
    Student response to Task 2 Question 3
    Adjusting the marketing plan
    Identified task requiring adjustment Changes required
    Answer here Answer here
    (1,000 words)
    When completing this task, assumptions are permitted although they must not be in conflict with the information provided in the background information.
    NOTE to students: You can add lines to the tables if necessary
    Assessor feedback for Task 2: Resubmission required?
    No
    Task 3 — Identifying risk and applying risk management processes
    George and Mildred have become very concerned about the potential risks that could jeopardise
    CCF & MB’s business operations. They were very impressed with your growth and marketing plans for
    CCF & MB so they have now moved you into more of a general manager’s role with expanded responsibilities, including managing CCF & MB’s risk.
  24. As part of your new responsibilities you are required to develop a risk management plan which:
    • Establishes the context for CCF & MB’s risk management plan.
    • Lists and explains the tools you will use in assessing the risks you identify.
    • Identifies the stakeholders you would consult in establishing context and the tools you would use in identifying CCF & MB’s risks.
    • Identifies at least two risks that CCF & MB could face for each of the six categories of business risk including strategic risks, compliance risks, financial risk, operational risks, market and environmental risks and reputational risks with an appropriate risk statement for each identified risk.
    Note: You may make any assumptions in producing your plan, but these should be documented either in the body of your plan or separately before you produce it. You are not permitted to simply answer the points detailed above.
    Student response to Task 3: Question 1
    Answer here
  25. Refer to the email from co-worker identifying potential risk in the toolbox. Using the box below, write an email to management outlining the identified risk, your analysis, how you would evaluate the risk and suggest how the risk could be best treated.
    Student response to Task 3: Question 2
    Answer here
  26. Refer to the Risk treatment mapping guide in the toolbox. Using the following steps, complete the Risk evaluation and treatment table below:
    Step 1. Through analysis, identify the risks CC & MB’s business may face; and complete that column. This is to include both legislative and financial risks.
    Step 2. By using the Risk treatment mapping guide in the toolbox, appraise the likelihood and consequence for each risk identified and include these in the table.
    Step 3. Define how each risk can be treated, and whether a potentially serious risk should be escalated to management.
    Step 4. Develop recommendations to mitigate identified risks.
    Step 5. Provide recommendations on how to monitor and review the risks identified.
    Student response to Task 3: Question 3
    Answer here
    Complete for Task 6: Risk evaluation and treatment map
    Risk identified
    (through analysis) Likelihood
    (risk evaluation criteria) Consequence Treatment
    (comment if risk should be escalated to management for supervision) Mitigate identified risks
    (provide recommendations to mitigate risk) Monitor
    (include how to be monitored and how often to be reviewed)

(Task 3: Questions 1-3, 1,000 words)
Assessor feedback for Task 3: Resubmission required?
No
Task 4— Improving the business
Over the last few months business for CCF & MB has been very good with a number of new clients coming on board as a result of implementing your business growth and marketing plans. However, neither you or the business owners are satisfied with maintaining the status quo; as you and they are committed to a program of continuous improvement.
You all feel that CCF & MB’s competitive advantage needs to be strengthened and a SWOT should be undertaken to establish CCF & MB’s strengths and weaknesses including benchmarking the business against the industry. You now decide that you will carry out a diagnosis of the business including a SWOT analysis and a benchmarking exercise to improve CCF &MB’s competitive advantage and its business. You are to produce a document covering your diagnosis, which will be distributed amongst CCF & MB’s key personnel.
As a minimum, your document should cover the following:

  1. The data you have used as part of your diagnosis to identify CCF & MB’s competitive advantage.
  2. A SWOT analysis to identify CCF & MB’s strengths and weaknesses, its threats and opportunities.
  3. How you identified and sourced relevant benchmarking data.
  4. How you selected the key indicators (and who you consulted with) for your benchmarking exercise.
  5. A consolidated list of the areas for improvement you have identified with a cost-benefit ratio established for each of them.
  6. Recommendations on the changes that may be required that will affect existing workflows or
    CCF & MB’s organisational structure
  7. A high-level action plan that will implement and monitor the recommended changes to be made.
    In addition to the material on your Part 2 learning guides, the following link gives you access to a
    step-by-step guide to benchmarking and determining competitive advantage:
    http://www.business.vic.gov.au/marketing-sales-and-online/increasing-sales-through-marketing/benchmark-your-business
    (1,000 words)
    Student response to Task 4
    Answer here
    Assessor feedback for Task 4: Resubmission required?
    No
    Task 5 —Managing people performance
    One of your key responsibilities as general manager is to develop and implement ways to improve the performance of CCF & MB’s consultants and other staff members.
    Answer the following questions:
  8. Why is it important to consult with stakeholders when allocating work? What are the possible consequences of allocating work without consultation?
    Student response to Task 5: Question 1
    Answer here
  9. Describe the process you might follow when developing quantitative and qualitative performance criteria. You should explain how you ensure that the criteria relates to CCF & MB’s objectives and how to motivate staff members to achieve these objectives.
    Student response to Task 5: Question 2
    Answer here
  10. Describe the different ways you might gather information about a staff member’s workplace performance.
    Student response to Task 5: Question 3
    Answer here
  11. What are the benefits of evaluating and monitoring staff members on a continuous basis?
    Student response to Task 5: Question 4
    Answer here
  12. Describe how you might do this for CCF & MB.
    Student response to Task 5: Question 5
    Answer here
  13. Why is it important to document the performance management process? Explain the possible consequences of not retaining appropriate records of this process.
    Student response to Task 5: Question 6
    Answer here
  14. In what ways can you reinforce excellence in work performance through recognition and continuous feedback? In what ways might you be able reward staff in non-financial ways?
    Student response to Task 5: Question 7
    Answer here
  15. Design a high-level performance management process for CCF & MB to be rolled out to all staff members.
    Student response to Task 5: Question 8
    Answer here
  16. Who should you consult when designing the performance management process? List who you would consult and the reasons why.
    Student response to Task 5: Question 9
    Answer here
  17. Using the box below, create a minimum of 5 evaluation criteria, that could be used in a Performance appraisal Checklist:
    Student response to Task 5: Question 10
    Answer here
  18. Using the “Work Plan” template provided below, develop a work plan for CCF & MB. This can be done by using actions of your choice (i.e. nurturing leads to create clients). The work plan will also include who you will allocate various tasks to achieve the plan’s objective. The plan must be within CCF & MB’s organisational requirements and comply with legal requirements.
    Student response to Task 5: Question 11
    Answer here
    Complete for Task 11: Work plan template
    Action Allocated to: Responsibility Timeframe allocated

(Task 5 Questions 1-11, 800 words)
Martin and Luis are working together on project involving the preparation for a loan application for one of CCF & MB’s most influential clients, a property developer. Martin missed a deadline and the whole project is now behind schedule by a week. This is the third time in a month that he has missed a deadline. Martin has had problems with meeting deadlines in the past and has already had a written warning.
As the general manager you have been monitoring Martin’s performance over the past month, providing informal feedback about his role in the project. Although he has made several improvements regarding his performance, his inability to meet deadlines has forced the delay of the client’s development a further month. CCF & MB made a commitment to the client that the loan application would be with the prospective lender two weeks ago.
The client is not happy that he does not yet have an approval and is considering cancelling the agreement he has with CCF & MB and going elsewhere.

  1. You have arranged to meet with Martin to talk about the project and his input. How would you go about providing constructive feedback to Martin?
    Student response to Task 5: Question 12
    Answer here
  2. Following your meeting with Martin you have decided to monitor his performance for the purposes of evaluating where improvements can be made and provide feedback. Outline the process you have adopted to conduct this monitoring exercise. Reference material is available in Topic 1.3, Business Management Skills, People management.
    Student response to Task 5: Question 13
    Answer here
  3. Following your meeting with Martin, use the evaluation criteria, you developed in question 10 above to record and document comments regarding Martin’s performance in the Performance Appraisal checklist below.
    Student response to Task 5: Question 14
    Complete for Task 10: Performance Appraisal Checklist
    Evaluation Criteria Rating 1-5 (5 best) Team Leader/General Manager Comments
    Answer here Answer here Answer here
    Answer here Answer here Answer here
    Answer here Answer here Answer here
    Answer here Answer here Answer here
    Answer here Answer here Answer here
    (Task 5 Questions 12-14, 600 words)
    Assessor feedback for Task 5: Resubmission required?
    No
    Task 6 — Showing leadership in the workplace
    Leadership is defined as the ability to influence others. This assessment task requires you to reflect on your own ability to positively influence others in the workplace and the negative aspects of poor leadership.
    Note: If you are not currently working in the finance and mortgage broking industry, you may reflect on your experiences in another industry.
  4. Reflect on a situation where you have had a positive impact in the workplace. Please include the skills, decisions and/or behaviours you demonstrated that contributed to this positive change and what the impact was for the team/clients/organisation. (400 words)
    Student response to Task 6: Question 1
    Answer here
  5. Reflect on a situation which was or could have been damaging to an organisation. Please include the behaviours, standards or values that were demonstrated and explain why they were detrimental. (400 words)
    Student response to Task 6: Question 2
    Answer here
  6. In your role as the general manager of CCF & MB create your own personal performance plan.
    You may use your own personal performance plan or alternatively you can use the example below. In developing your personal performance plan, you should ensure that your personal KPIs reflect
    CCF & MB’s goals and objectives and how you can help in building CCF & MB’s integrity and credibility.
    You may refer to the Organisational standards and values document located in the toolbox and use the Client service standards statement for specific development objectives.
    Student response to Task 6: Question 3
    What are my development objectives? Priority What activities do I need to undertake to achieve my objectives? What support/resources do I need to achieve my objectives Target date for achieving my objectives Actual date of achieving my objectives

Review date:

  1. Feedback from colleagues, staff and management may be gathered informally and formally including performance review feedback. Why is it important to analyse and interpret this type of feedback?
    (400 words)
    Student response to Task 6: Question 4
    Answer here
    Assessor feedback for Task 6: Resubmission required?
    No
    Task 7 – Standards and values
  2. Refer to the Organisational standards and values document located in the toolbox and identify two of standards and two values that would be important to CCF & MB.
    Student response to Task 7: Question 1
    Answer here
  3. Prepare a brief employee performance review of yourself in a current or previous workplace.
    In the performance review:
    • include the standards and values that you listed in question 1
    • evaluate your own behaviour and performance against these standards and values
    • explain how you could adjust your performance in the workplace to meet these standards and values.
    Note: If you are not currently working in the financial services industry, you can choose another industry.
    You are only required to write 2-3 paragraphs maximum in your response.
    Student response to Task 7: Question 2
    Answer here
  4. CCF & MB provide an internal blog (through their intranet) for staff to make suggestions to improve business performance. In your role as the general manager at CCF & MB and following work preparing a performance plan you observed that client service standards were not being maintained consistently. Failure to meet these standards may be damaging to the reputation of the organisation.
    Use the internal blog (box below) as a communication tool and post a question to the sales team at CCF & MB asking why service standards and values are not being maintained consistently as required by the organisation.
    Refer to the Organisational standards and values document located in the toolbox and use the Client service standards statement to prepare your question.
    Student response to Task 7: Question 3
    Answer here
    Assessor feedback for Task 7: Resubmission required?
    No
    Task 8 – Develop a performance plan
    For CCF & MB to continue to meet their primary goal of being a leader in offering broking services to the local community, they have asked you in your capacity as the newly appointed general manager to develop a performance plan and establish some ‘key performance indicators’ (KPIs) for all customer service staff.
    The objective of the performance plan is to focus on the organisations key goals and objectives in line with ‘Service standards statement’ available in the toolbox.
    Information on people performance can be sourced from Business Management Skills, Topic 1-3, People management.
    Student response to Task 8
    Answer here
    Assessor feedback for Task 8: Resubmission required?
    No
    Assessor feedback:
    [insert feedback]
    Date assessed: Click here to enter a date
    Does the student need to resubmit? No
    Questions that need to be resubmitted
    First submission Not yet demonstrated
    Resubmission Not applicable
    To pass this subject, you will need to be assessed as DEMONSTRATED for either your first submission or your resubmission

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Outline a strategic plan for implementation of a practice change in your clinical practice environment based upon your findings

Create a 7-9 minute video that reflects upon the clinical problem that you have identified in your area of nursing practice (as identified in Module 1). Critically appraise the research and summarize the knowledge available on the clinical problem (minimum requirement of 6 scholarly journal articles reviewed and appraised for application to practice problem). Outline a strategic plan for implementation of a practice change in your clinical practice environment based upon your findings. Describe how you intend to operationalize the practice change in your practice environment. What theoretical model will you use and how will you overcome barriers to implementation? What sources of internal evidence will you use in providing data to demonstrate improvement in outcomes? Describe evaluation methods of implementation clearly. Are there any ethical considerations?

The presentation should be a simulation of what you would present to your unit staff in an effort to gain buy-in as you initiate the practice change in your area of practice. Use a recording platform of your choice and either upload as an mp4 or share the link directly to the video in the dropbox. ***Please do not record as voice-over PowerPoint because this cannot be saved in mp4 format or a link.***If you submit your assignment as a PowerPoint with voice over recording you will not receive credit for your assignment (or partial credit as you did not meet the full requirements of the assignment.)

If PowerPoint is used for the presentation, include the reference slide; if PowerPoint is not used in the presentation, please submit a list of the references in a Word document utilized to develop the presentation in APA format to the dropbox in a separate submission (be sure to orally cite your sources if no PowerPoint is used to identify the sources)

Assignment Expectations:

Length: 7-9 minute presentation (with or without PowerPoint slides); if no PowerPoint used submit APA Reference list separatelyStructure: If PowerPoint is used: Include a title slide, objective slide, content slides, reference slide in APA format. There is no specific slide number required. References: Use appropriate APA style in-text citations and references for all resources utilized to answer the questions. A minimum of six (6) scholarly journal articles are required for this assignment. 

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Business Model Innovation in Practice,” Euchner and Ganguly

Business Model Innovation in Practice,” Euchner and Ganguly (2014) discuss a five-step approach to implement innovations within organizations. The five-step approach starts with Demonstrate value creation. The purpose of this step is to ensure that the organization has a clear understanding of the new value the innovation creates for the customer. Step two is generating business model options. A strong business model is imperative. The business model capitalizes on the value and ensures that other competitors would have challenges trying to replicate the model. This increases the organization’s competitive advantage. The third stage is to identify the risks for each option generated. The business model is strictly a concept. In this phase, it will identify the future risks upfront. This will allow the organization to be proactive. The three types of risks are business execution. Co- innovation risks and adoption risks. The fourth phase is to prioritize the risks. In this phase, the organization will quantify the chances of success. The organization will evaluate the current state of knowledge and identify the variables. The fifth step is to reduce risks through business experiments. In this stage, the organization conducts experiments in the real world using prototypes or simulated experiments (Euchner, 2014).

The four functions of management (planning, organizing, leading, and controlling) can be leveraged within the five-step approach to assist organizations in implementing successful innovations. All organizations planning to implement innovation needs a strong management plan. Each function will play a vital role in ensuring that the innovation is successful. The five-step approach combined with the four functions of management will increase the likeliness of the innovation is successful.

Euchner, J., & Ganguly, A. (2014). Business Model Innovation in Practice. Research-Technology Management, 57(6), 33–39. https://doi-org.lopes.idm.oclc.org/10.5437/08956308X5706013

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