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Writing Assignment

As a social worker, you are there to help clients, not to judge them. Judging implies a right or wrong, a good or bad. Judgmentalism focuses on the person rather than the circumstance, and implies a put-down, or an attitude of “being better than” or knowing “more than” another. In a helping relationship, it implies that the social worker knows best how the client should think, feel, or behave. Remember, judgmentalism is the direct opposite of the social work values of respect for the client and the client’s right to self-determination. While it is impossible to be non-judgmental with all populations, self-awareness will help us catch yourself in time before we judge our client. The purpose of this assignment is to improve self-awareness along with professionalism by learning to recognize within ourselves any attitudes, thoughts, or feelings of judgmentalism toward clients. Directions: Find a client who is completely different from you (age, gender, ethnicity, immigration status, education, marital or economic status, ability) who may be hard for you to like. Spend as much time as you can with him/her/them. Focus on your thoughts, attitudes, and feelings regarding a particular interaction that you have had with this client at the agency. Consider your judgmental thoughts. Have you noticed any indication of judgmentalism on the part of other workers or other clients at the agency? Next, find client’s chart / file / intake form and read client’s history about all the issues that brought client to the agency. Mentally picture yourself in his/her/their shoes, re-live your client’s life from the moment she/he/they were born: Was she/he/they a wanted and planned child, loved… or hated? Did she/he/they grow up & lived in a broken home… in poverty…witnessed violence… Was she/he/they successful in school or at work? Was she/he/they teased and picked on? What kind of trauma / loss might have she/he/they experienced? (loss of family members / friends / country / mental or physical health / mobility / house / job / belongings / jailed / loss of hope for better future) Paper Structure: Section I (Introduction Case Presentation (Client age, sex, ethnicity, relevant history) Section II Identify your initial judgmental thoughts. Do you feel less judgmental now that you had a chance to “walk in his/her/their shoes”? Describe any changes in your level of self-awareness as a result of your fieldwork experience as a social work intern. Specifically, how has this incident led to an increased awareness of your own thoughts, values, and feelings, etc? Why do you think that it is important for a social worker to have a high degree of self-awareness and self-knowledge? Section III As a result of your recent experiences with agency clients, in what ways have you become more aware of the role that social injustice toward diverse groups plays in clients’ situations? Ask your Field Instructor / Task Supervisor, “What do you say to yourself when you feel that you’re judging a client?” (describe the answer). What can you do about any judgmentalism that exists? Use improve self-awareness along with professionalism

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Writing Assessment Paper

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Section 1: Introduction

The client, William is 32 years old male of Spanish descent. Currently, William work as a supervisor in marketing department at medium size company. Williams’ work is very demanding and requires him to work longer hours to achieve the targets. He is living with his brother in two-bedroom apartment and has a very active social life when he is not working(Doweiko, 2015). William spend most of his free time clubbing or drinking in a bar. Recently, William made a lady and they started dating causally, but Joan has become infatuated with Williams’ personality. Joan has noticed William have a problem with drinking. Most of his colleagues from the company have also noticed the same problem and advised William to seek help about alcohol use.

When Joan confronted William about alcohol use, he clearly stated that he is in complete control of his life with alcohol. This is a clear indication that William is in denial of the problem current problem. Based on the information provided and initial interview with client, it was evident that William needed examination for a condition termed as an alcohol use disorder. Initial examination showed that William is physically dependent upon alcohol and he will choose to use alcohol beyond what could be described as sensible for his physical health and social standards. The source of information was from client’s personal background and responses directly from the clinical interviews.

Section II: Judgmental thoughts Value is described as norms of behavior that is influenced by certain judgmental principles of life. Like all other professionals, social workers develop ethics and values throughout their lives. However, improve self-awareness along with professionalism a…………………………………………………………………………………………………

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SUPPLEMENTARY ASSESSMENT
Subject Code and Name HGE401: Hotels and the Guest Experience
Assessment Essay
Individual/Group Individual
Length 1000 words
Learning Outcomes This assessment addresses the following subject learning outcomes:
1. Understand the concept and development of professionalism within the broader tourism, hospitality and events industry;
2. Critically evaluate how changing consumer behavioural trends are impacting customer service;
3. Explore the correlation between culture, customer experience and business experience;
4. Assess a range of strategies that hotels can take to improve their customers’ experience
Submission By 11:55pm AEST Advised by Academic Services
Weighting 100%
Total Marks Pass / Fail
Context:
This assessment task requires you to explore the concept of guest experience and, specifically, the role that human interaction has in creating delightful service experiences in hospitality and tourism. It aims to enable you to recognise the importance of emotions in the process of interaction between employees and guests, as well as gives you the opportunity to demonstrate your understanding of key guest experience concepts. This assessment will also help you investigate how hospitality intelligence competencies can help operators in managing the human interaction that shape the guest experience. Instructions:
This assessment task requires you to write a 1000-word essay based on the topic of the “guest experience in a hotel context and the role of emotions and human interaction in creating memorable experiences”. Specifically, you will synthesise research from academic literature and industry publications and draw conclusions based on your research. To help you frame your essay, you should read widely and incorporate this reading into your discussion.
The readings provided throughout the unit are the best place to start.
HGE401 Supplementary Assessment Brief Page 1 of 4 It is expected that this ACADEMIC piece of writing will at minimum, include:
• An academic definition of guest experience, as it relates to hospitality and tourism.
• An evaluation of the role and importance of emotions and human interaction in the creation of guest experiences.
• A discussion on the competencies hospitality professionals require to create memorable guest experiences (please refer to the conceptual framework of hospitality intelligence proposed by Bharwani and Juanhari, 2013, and studied in class). Please use examples related to the hotel industry to support your discussion.
Format/Structure:
In writing this assessment, you are required to follow the Assessment Structure Style Guide of an Essay. You are to write your essay in third person.
Ensure you are reading widely and incorporating relevant academic and professional literature to support and extend your discussion; as well as showing competency in the assessment. Cite your sources appropriately using APA 6th Edition Referencing and Academic Writing Guide on SharePoint.
A TUA assessment cover sheet must be attached to your paper.
Submission Instructions:
Submit your Business Report via http://www.turnitin.com in electronic form as a word-processed file.
Students must refer, in text and in an associated reference list, to a minimum of 8 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of five academic journal articles. Blogs and other unverifiable sources will not count as references.
Note: the total word count, excluding executive summary and references, must be within 10% (+/-) of the assessment word count.
Assessment Criteria:
Your submission will be graded against the following criteria:
1. Ability to critically appraise literature, using a wide range of sources
2. Knowledge of theory, and the use of insightful and appropriate content
3. Analysis of theories appropriate to the topic
4. Demonstrate an advanced understanding of context
5. Clarity of communication (including spelling, punctuation, grammar and referencing according to APA 6th edition referencing)
HGE401 Supplementary Assessment Brief Page 2 of 4
Assessment Criteria Fail
(Unacceptable)
0-49% Pass
(Functional)
50-64% Credit
(Proficient) 65-74% Distinction
(Advanced)
75 -84% High Distinction
(Exceptional)
85-100%
Knowledge and understanding (technical and theoretical
knowledge)
20%
Limited understanding of required concepts and
knowledge
Key components of the assignment are not addressed.
Knowledge or understanding of the field or discipline.
Resembles a recall or summary of key ideas.
Often confuses assertion of personal opinion with information substantiated by evidence from the research/course materials.
Thorough knowledge or understanding of the field or discipline/s. Supports personal opinion and information substantiated by evidence from the research/course materials.
Demonstrates a capacity to explain and apply relevant concepts.
Highly developed understanding of the field or discipline/s.
Discriminates between assertion of personal opinion and information substantiated by robust evidence from the research/course materials and extended reading.
Well demonstrated capacity to explain and apply relevant concepts.
A sophisticated understanding of the field or discipline/s.
Systematically and critically discriminates between assertion of personal opinion and information substantiated by robust evidence from the research/course materials and extended reading.
Mastery of concepts and application to new situations/further learning.
Content, Audience and Purpose (broad and
specific content)
20%
Demonstrates no awareness of context and/or purpose of the assignment.
Demonstrates limited awareness of context and/or
purpose of the assignment
Demonstrates consistent awareness of context and/or purpose of the assignment.
Demonstrates an advanced and integrated understanding of context and/or purpose of the assignment.
Consistently demonstrates a systematic and critical understanding of context and purpose of the assignment.
Analysis and application with synthesis of new
knowledge
20%
Limited synthesis and analysis.
Limited application/ recommendations based upon analysis.
Demonstrated analysis and synthesis of new knowledge with application.
Shows the ability to interpret relevant information and literature. Well-developed analysis and synthesis with application of recommendations linked to analysis/synthesis.
Thoroughly developed and creative analysis and synthesis with application of pretested models and / or independently developed models and justified recommendations linked to analysis/synthesis.
Highly sophisticated and creative analysis, synthesis of new with existing knowledge.
Strong application by way of pretested models and / or independently developed models. Recommendations are clearly justified based on the analysis/synthesis. Applying
knowledge to new situations/other cases.
HGE401 Supplementary Assessment Brief Page 3 of 4
Effective Communication
20%
Difficult to understand for audience, no logical/clear structure, poor flow of ideas, argument lacks supporting evidence.
Audience cannot follow the line of reasoning.
Word count does not meet assessment requirements Information, arguments and evidence are presented in a way that is not always clear and logical.
Line of reasoning is often difficult to follow.
Information, arguments and evidence are well presented, mostly clear flow of ideas and arguments.
Line of reasoning is easy to follow.
Information, arguments and evidence are very well presented; the presentation is logical, clear and well supported by evidence.
Demonstrates cultural sensitivity.
Expertly presented; the presentation is logical, persuasive, and well supported by evidence, demonstrating a clear flow of ideas and arguments.
Engages and sustains audience’s
interest in the topic, demonstrates high levels of
cultural sensitivity
Effective use of diverse presentation aids, including graphics and multi-media.
Quality of research- Correct citation of key
resources and evidence
20%
Demonstrates inconsistent use of good quality, credible and relevant resources to support and develop ideas. Demonstrates use of credible and relevant resources to support and develop ideas, but these are not always explicit or well developed. Demonstrates use of high quality, credible and relevant resources to support and develop ideas.
Demonstrates use of good quality, credible and relevant resources to support and develop arguments and statements. Shows evidence of wide scope within the organisation for sourcing evidence Demonstrates use of high-quality, credible and relevant resources to support and develop arguments and position statements. Shows evidence of wide scope within and without the organisation for sourcing evidence
HGE401 Supplementary Assessment Brief Page 4 of 4