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Physical health Socio environmental health & quality of life measures

Post author By admin
Post date July 2, 2021
No Comments on Physical health Socio environmental health & quality of life measures

Purpose

The purpose of this assignment is to review the components of the comprehensive geriatric assessment

Activity Learning Outcomes

Through this discussion, the student will demonstrate the ability to:

1. Discuss components of a comprehensive geriatric assessment (WO 1.1, 1.2, 1.3, 1.4) (CO1, 5, 7)

2. Evaluate screening tools used as part of the comprehensive geriatric assessment (WO 1.4) (CO 1, 7)

Requirements:

Step 1:

Review the assigned topics which are listed below:

Your assessment domain Your peer response domain Physical health Socio environmental health & quality of life measures

Step 2:

For your assigned assessment domain:

1. Provide a brief 3-5 sentence summary of the components of the domain assessment

2. Choose a screening tool “Mini Nutritional Assessment (MNA)” which is appropriate for your domain. Explain the screening tool purpose, components and scoring technique

3. Provide 2 references in APA format beneath the table which support your work. The second reference must be a scholarly source.

Your table should look like the following:

Comprehensive Geriatric Assessment Domain Dimensions of assessment Screening tool related to the domain(s) References:

Step 4:

Respond to a peer’s post. Your assigned response to a peer requirement is listed within the assignment table. (about one page)

Peer response will include:

· Compares peer domain to student’s assigned assessment domain, noting similarities and differences

· Peer review: discuss how your assigned peer’s screening tool (Lubben Social Network Scale) can be applicable in your own future practice

DISCUSSION CONTENT Category Points % Description Assessment of Knowledge: Assessment Domain 18 30 1. Provides a brief 3-5 sentence summary of the assigned domain components. 2. Domain summary includes description of each component. 3. Selects a domain appropriate screening tool. 4. Explains the purpose, components and scoring technique of the screening tool. Support from Evidence Based practice 18 30 1. Discussion post is supported with a minimum of one appropriate, scholarly source in addition to the textbook AND 2. Sources are published within the last 5 years AND 3. A reference list is provided with in-text citations that match the discussion content AND 4. Peer response is supported with a minimum of one appropriate, scholarly source in addition to the textbook Peer response 12 20 1. Compares peer domain to student’s assigned assessment domain 2. Comparison includes similarities and differences to student’s assigned domain 3. Comparison includes differences to student’s assigned domain 4. Discusses how the peer’s screening tool can be applicable in the student’s own future practice (4 critical elements) 48 80% Total CONTENT Points= 48 pts DISCUSSION FORMAT Category Points % Description Organization 6 10 Assignment table pasted within the discussion board post. Student presents the assigned domain. Peer response clearly states the name of the screening tool being reviewed and is presented in a logical format. Grammar, Syntax, Spelling & Punctuation 6 10 Student presents information in an organized manner, using clear and concise language. There are no APA, grammar, spelling, syntax or punctuation errors 12 20% Total FORMAT Points= 12 pts DISCUSSION TOTAL= 60 points

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Tags environmental, health, measures, physical, quality, socio

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Understand the concept of Service concept, Service Quality Standards and Service Management strategies.

Post author By admin
Post date July 1, 2021
No Comments on Understand the concept of Service concept, Service Quality Standards and Service Management strategies.

SUPPLEMENTARY ASSESSMENT
Subject Code and Name SDM404: Service and Design Management
Assessment Case Scenario Review
Individual/Group Individual
Length 1000 words
Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include:
a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies.
b) Critically analyse how the service concept affects the service quality standards and the service management strategies.
c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards.
Submission As advised by Academic Services
Weighting 100%
Total Marks Pass / Fail
Context:
The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept.
The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept.
To complete the task, you are required to apply theoretical knowledge to the hypothetical case study.
Instructions:
This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following:
– Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
– List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
– Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept.
The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2).
The structure of the report should be as follows:
• Executive Summary
• Table of Contents
• Introduction
• Hotel concept analysis
• Relevant Service Quality Dimensions
• Proposed Service Management Strategies
• Conclusion
• Reference List
Students will be assessed according to:
• Criteria set in the marking rubric
• Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy
• Referencing skills and meeting the minimum requirement for academic references
Case Scenario for Assessment 1 (including data files):
K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.

File Attachment One and Two– Service Levels (Guest/Customer/staff feedback)
“The shop lacks of product variety and doesn’t have any local products to support local businesses.”
“As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “
“The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained
all about Kangaroo Island in the way to the hotel and arrived directly to our room”
“ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits.
The food menu was mainly done around international dishes.”
“Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary”
“ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names”
“The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive.
“Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their
jobs as expected of a hotel of this type.” – Maddy Jones
“The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and
beverage offerings outside the main meals hours. “
“The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our
dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine.
The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights.
“We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.”
“There is lack of staff during off peak hours to be able to offer the premium services that our guests required”
“We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer”
“As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”.
“Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ”
“The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.”
“Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is
“The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given
“The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and
they don’t differentiate between different staff levels or departments.
Referencing:
All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint.
It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website.
Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references.
Submission Instruc.ons:
1. Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
2. Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
3. Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
4. All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
5. A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
6. Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission.
Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.
Assessment Rubric
Assessment
Criteria Fail
(Unacceptabl
e)
0-49% Pass
(Func.onal)
50-64% Credit
(Proficient) 65-74% Distinction
(Advanced)
75 -84% High
Distinction
(Exceptional) 85-100%
Research and Either no Literature is Clear evidence Able to critically Has developed
use of evidence of presented and appraise the and justified
literature/ literature being uncritically, in a application of literature and using own ideas
evidence of consulted or purely readings theory gained based on a
reading irrelevant to descriptive way relevant to the from a variety of wide range of
20% the assignment and indicates subject; sources, sources which
set. limitations of uses indicative developing own have been
(0-14%) understanding. texts ideas in the thoroughly
(15-18%) identified. process. analysed, applied
(19-22%)
(23-25%)
and discussed. (26-30%)
Knowledge of Inaccurate or Selection of Most key Insightful and Assignment
theory inappropriate theory is theories are appropriate demonstrates
20% choice of appropriate included in the selection of integration and
theory. but some work in an theory in key innovation in
(0-9%) aspects have appropriate areas. the selection and
been missed or straight- (15-16%) handling of
misconstrued. forward theory.
(10-12%)
manner. (13-14%)
(17-20%)
Analysis and Fails to analyse Attempts to Can Can effectively Can critically
critical case analyse case satisfactorily analyse case analyse novel
interpretation information. information analyse case information; can and/or abstract
30% (0-9%) using given study using a apply major data and case
theoretical range of theories and situations using a
classification / theoretical compare wide range of
principles. classification / alternative techniques
(10-12%) principles. methods/ appropriate to
(13-14%) techniques for the topic and
analysis. theoretical
(15-16%)
principles. (17-20%)
SDM 404_Assessment Brief 1 _Individual Report Due Week 6
Reviewed: March 2021
Page 7 of 8
Conclusion Unsubstantiate Limited Evidence of Good Analytical and
and d/invalid evidence of conclusion and development of clear
Recommendat
ion conclusion and conclusion and recommendatio conclusion and conclusion and
recommendati recommendati ns grounded in recommendation recommendation
20% ons based on ons supported theory/ s shown with s well-grounded
anecdote and by theory/ literature. summary of in theory and
generalisation literature. (13-14%) arguments literature showing
only, or no (10-12%) based in theory/ development of
conclusion at literature. new concepts.
all.
(0-9%)
(15-16%)
(17-20%)
Presentation,
logical flow and
Referencing
10% Poor report formatting, lack of flow and presentation quality.
Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level.
Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow.
Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%)
SDM 404_Assessment Brief 1 _Individual Report Due Week 6
Reviewed: March 2021
Page 8 of 8

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Writers Solution

service Quality Standards and Service Management strategies

Post author By admin
Post date June 28, 2021
No Comments on service Quality Standards and Service Management strategies

Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept.
The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2).
The structure of the report should be as follows:
• Executive Summary
• Table of Contents
• Introduction
• Hotel concept analysis
• Relevant Service Quality Dimensions
• Proposed Service Management Strategies
• Conclusion
• Reference List
Students will be assessed according to:
• Criteria set in the marking rubric
• Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy
• Referencing skills and meeting the minimum requirement for academic references
Case Scenario for Assessment 1 (including data files):
K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.

File Attachment One and Two– Service Levels (Guest/Customer/staff feedback)
“The shop lacks of product variety and doesn’t have any local products to support local businesses.”
“As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “
“The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained
all about Kangaroo Island in the way to the hotel and arrived directly to our room”
“ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits.
The food menu was mainly done around international dishes.”
“Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary”
“ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names”
“The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive.
“Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their
jobs as expected of a hotel of this type.” – Maddy Jones
“The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and
beverage offerings outside the main meals hours. “
“The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our
dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine.
The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights.
“We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.”
“There is lack of staff during off peak hours to be able to offer the premium services that our guests required”
“We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer”
“As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”.
“Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ”
“The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.”
“Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is
“The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given
“The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and
they don’t differentiate between different staff levels or departments.
Referencing:
All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint.
It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website.
Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references.
Submission Instruc.ons:

Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission.
Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.
Assessment Rubric
Assessment
Criteria Fail
(Unacceptabl
e)
0-49% Pass
(Func.onal)
50-64% Credit
(Proficient) 65-74% Distinction
(Advanced)
75 -84% High
Distinction
(Exceptional) 85-100%
Research and Either no Literature is Clear evidence Able to critically Has developed
use of evidence of presented and appraise the and justified
literature/ literature being uncritically, in a application of literature and using own ideas
evidence of consulted or purely readings theory gained based on a
reading irrelevant to descriptive way relevant to the from a variety of wide range of
20% the assignment and indicates subject; sources, sources which
set. limitations of uses indicative developing own have been
(0-14%) understanding. texts ideas in the thoroughly
(15-18%) identified. process. analysed, applied
(19-22%)
(23-25%)
and discussed. (26-30%)
Knowledge of Inaccurate or Selection of Most key Insightful and Assignment
theory inappropriate theory is theories are appropriate demonstrates
20% choice of appropriate included in the selection of integration and
theory. but some work in an theory in key innovation in
(0-9%) aspects have appropriate areas. the selection and
been missed or straight- (15-16%) handling of
misconstrued. forward theory.
(10-12%)
manner. (13-14%)
(17-20%)
Analysis and Fails to analyse Attempts to Can Can effectively Can critically
critical case analyse case satisfactorily analyse case analyse novel
interpretation information. information analyse case information; can and/or abstract
30% (0-9%) using given study using a apply major data and case
theoretical range of theories and situations using a
classification / theoretical compare wide range of
principles. classification / alternative techniques
(10-12%) principles. methods/ appropriate to
(13-14%) techniques for the topic and
analysis. theoretical
(15-16%)
principles. (17-20%)
SDM 404_Assessment Brief 1 _Individual Report
Page 7 of 8
Conclusion Unsubstantiate Limited Evidence of Good Analytical and
and d/invalid evidence of conclusion and development of clear
Recommendat
ion conclusion and conclusion and recommendatio conclusion and conclusion and
recommendati recommendati ns grounded in recommendation recommendation
20% ons based on ons supported theory/ s shown with s well-grounded
anecdote and by theory/ literature. summary of in theory and
generalisation literature. (13-14%) arguments literature showing
only, or no (10-12%) based in theory/ development of
conclusion at literature. new concepts.
all.
(0-9%)
(15-16%)
(17-20%)
Presentation,
logical flow and
Referencing
10% Poor report formatting, lack of flow and presentation quality.
Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level.
Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow.
Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%)

- GET SOLUTION FOR THIS ASSIGNMENT
  
  CLICK HERE TO MAKE YOUR ORDER
  
  TO BE RE-WRITTEN FROM THE SCRATCH
  
  NO PLAGIARISM
  - Original and non-plagiarized custom papers. Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
  - Timely Delivery. capitalessaywriting.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
  - Customer satisfaction. Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
  - Privacy and safety. It’s secure to place an order at capitalessaywriting.com We won’t reveal your private information to anyone else.
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Service Quality Standards and Service Management strategies

Post author By admin
Post date June 28, 2021
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Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept.
The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2).
The structure of the report should be as follows:
• Executive Summary
• Table of Contents
• Introduction
• Hotel concept analysis
• Relevant Service Quality Dimensions
• Proposed Service Management Strategies
• Conclusion
• Reference List
Students will be assessed according to:
• Criteria set in the marking rubric
• Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy
• Referencing skills and meeting the minimum requirement for academic references
Case Scenario for Assessment 1 (including data files):
K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.

Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission.
Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.
Assessment Rubric
Assessment
Criteria Fail
(Unacceptabl
e)
0-49% Pass
(Func.onal)
50-64% Credit
(Proficient) 65-74% Distinction
(Advanced)
75 -84% High
Distinction
(Exceptional) 85-100%
Research and Either no Literature is Clear evidence Able to critically Has developed
use of evidence of presented and appraise the and justified
literature/ literature being uncritically, in a application of literature and using own ideas
evidence of consulted or purely readings theory gained based on a
reading irrelevant to descriptive way relevant to the from a variety of wide range of
20% the assignment and indicates subject; sources, sources which
set. limitations of uses indicative developing own have been
(0-14%) understanding. texts ideas in the thoroughly
(15-18%) identified. process. analysed, applied
(19-22%)
(23-25%)
and discussed. (26-30%)
Knowledge of Inaccurate or Selection of Most key Insightful and Assignment
theory inappropriate theory is theories are appropriate demonstrates
20% choice of appropriate included in the selection of integration and
theory. but some work in an theory in key innovation in
(0-9%) aspects have appropriate areas. the selection and
been missed or straight- (15-16%) handling of
misconstrued. forward theory.
(10-12%)
manner. (13-14%)
(17-20%)
Analysis and Fails to analyse Attempts to Can Can effectively Can critically
critical case analyse case satisfactorily analyse case analyse novel
interpretation information. information analyse case information; can and/or abstract
30% (0-9%) using given study using a apply major data and case
theoretical range of theories and situations using a
classification / theoretical compare wide range of
principles. classification / alternative techniques
(10-12%) principles. methods/ appropriate to
(13-14%) techniques for the topic and
analysis. theoretical
(15-16%)
principles. (17-20%)
SDM 404_Assessment Brief 1 _Individual Report Due Week 6
Reviewed: March 2021
Page 7 of 8
Conclusion Unsubstantiate Limited Evidence of Good Analytical and
and d/invalid evidence of conclusion and development of clear
Recommendat
ion conclusion and conclusion and recommendatio conclusion and conclusion and
recommendati recommendati ns grounded in recommendation recommendation
20% ons based on ons supported theory/ s shown with s well-grounded
anecdote and by theory/ literature. summary of in theory and
generalisation literature. (13-14%) arguments literature showing
only, or no (10-12%) based in theory/ development of
conclusion at literature. new concepts.
all.
(0-9%)
(15-16%)
(17-20%)
Presentation,
logical flow and
Referencing
10% Poor report formatting, lack of flow and presentation quality.
Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level.
Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow.
Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%)
SDM 404_Assessment Brief 1 _Individual Report Due Week 6
Reviewed: March 2021
Page 8 of 8

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Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM

Post author By admin
Post date May 1, 2021
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The assignment is literature review based only. No need for any field or first order data collection. Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM.

It consists of two parts (A and B) as follows:

A) Literature review [14 marks]: Select one of the following models used in TQM implementation and write an essay (around 1500 words), from published literature and reliable resources, focusing on the principles used, practical perspectives of the implementation (including pros and cons), and the extent of its use in our region (form the available published resources, if any).

1. Balanced Scorecard (BSC)

2. Malcolm Bridge National Quality Award (MBNQA)

3. European Framework for Quality Management (EFQM)

B) Reflection [6 marks]: reflecting on the literature about the selected topic in Part A, please discuss the following points from your own perspectives (around 500 words):

1. As a top executive, in a public or private organisation, what will be your focus areas in the implementation of such tool?

2. how the modern information technology can support the implementation of such tool?

Note: Please observe plagiarism rules and referencing standards and styles throughout!

Submission Deadline:

Assignments should be submitted latest by 24th June 2016.

Assessment Rubric:

Assignment will be graded; maximum of 20 points: Outstanding 18-20, Good 14-17, Acceptable 10-13,Unacceptable 9 or below. Please refer to the attached rubric.

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Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM)

Student’s Name

Institution’s Name

Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM)

Part A: Literature Review on BSC as an Approach TQM Implementation

Total Quality Management (TQM) is an important tool that allows organizations to enhance the quality of products as well as services offered by the organization in a bid to build on customer satisfaction. TQM involves integrating unified mission and vision of an organization that involves the entire enterprise form the lowest eve to the level of top management. It is a customer oriented approach that involves a systematic change management as well as continuous improvement of processes, products and services. TQM revolves around the combination of all the aspects of an organization into a holistic philosophy that is subject to the concept of quality, teamwork, understanding, customer satisfaction, and productivity (Tejaningrum, 2014). While TQM encapsulates four fundamental principles; customer satisfaction, management subject to facts, respect for each hierarchical rank, and continuous improvement, there are a wide spectrum of principles that are often considered which include; obsession with quality, focus on the customer, long-term commitment, a scientific approach, education and training, team cooperation, unity of purpose, and employee engagement.

Based on the underpinnings of TQM, balanced scorecard (BSC) is a performance management approach that puts emphasis on four main perspectives which are; customer, financial, internal business, and learning and growth. Developed by David Norton and Robert Kaplan (Kaplan & Norton, 1992), BSC maintains the use of financial metrics as the ultimate outcome measures for the success of an organization. However, it supplements these metrics from three other perspectives which are; customer, internal process, and learning and growth (Kaplan, 2010). The financial perspective acts as the reference for the evaluation of performance in BSC. The organization is assessed subject to the financial wellbeing of the organization which can be inferred from the balance sheet as well as profit and loss statement. The measure used to assess the organization from a financial perspective include; profitability ratio, debt ratio, activity ratio, and liquidity ratio (Tejaningrum, 2014). Profitability ratios involved are net profit margin, gross margin, return on equity rate, and return on assets. Accounts receivable turnover, debt to net worth ratio, inventory turnover, quick ratio, and current ratio, accounts for the ratio of activity.

Kaplan & Norton (1992) postulate that a sound financial performance must be attained with consideration to customer satisfaction levels. Consequently, the financial health of an organization needs to be attributable to high customer satisfaction level. The indicators employed to benchmark performance based on customer satisfaction are: customer satisfaction level, customer retention, market share, customer profitability, and customer acquisition. Kaplan & Norton (1992) further highlights that high levels of customer satisfaction are achieved through a reliable and efficient internal business. The concept of internal business perspective accentuates that the organization must possess the ability to generate continuous improvement. The indicators for a reliable internal business are: improved product performance, decrease in the amount of waste, new products. Level of innovation…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

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Tags balanced, implementation, management, model, quality, scorecard, total

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The Kaizen approach to quality management

Post author By admin
Post date March 23, 2021
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1.What is Kaizen? The Kaizen approach to quality management is discussed in Chapter 7 of the PMP Exam Study Guide. What is Kaizen, how does it relate to project management, and which of the ten knowledge areas do you think Kaizen falls into? (Hint: Careful here — it can relate to more than one knowledge area.) How do the processes in this/these knowledge area(s) utilize the Kaizen principles? 2.QA or QC: What is the Difference? You have learned about the various aspects of quality management in this unit. Explain the difference between The Kaizen approach to quality management Quality Assurance and Quality Control, and where the differences are manifested in a project.

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Kaizen

Kaizen is whereby all the workers in an organization work towards continuous improvement. Through this strategy, the workers are able to work together towards achieving incremental improvements in the manufacturing process(Heldman, 2015). Kaizen tend to combine the various talents in organization which creates a proper tool for improvement. Kaizen can help in improving the various functions in business ranging from manufacturing to selling.

Kaizen can fall into the in the quality management and the cost management knowledge areas. when it comes to quality management, kaizen improves the quality of the processes and the output(Heldman, 2015). Also, it helps in cost management through eliminating waste. Quality management and cost management for example utilizes kaizen through ensuring there are small improvements to enhance saving. When it comes to managing projects in the future…………………………………………………………………………………………………………………………………………………………………………………………………………………………….

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Tags approach, kaizen, management, quality

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Firm understanding of how important operations management and operational quality management is to every successful organization

Post author By admin
Post date March 2, 2021
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Many discussion opportunities come up where you need to respond to other people’s opinions and comments. Please take this opportunity to introduce yourself and to learn something about each other. Then, address the Discussion topic after you have completed your Reading. Quality Management At this juncture, you should have a firm understanding of how important operations management and operational quality management is to every successful organization. This Discussion topic challenge relates to quality and an organization’s constant search for continuous improvement. Please answer the following: Select a company or organization that, in your personal experience, has produced products of “high quality.” Select one product, from the company named, that you personally believe to be of exceptional quality and appraise the specific characteristics of the product that make it “high quality.” Select a product (from the same company or from another company) that you believe is of “poor quality.” Appraise why you found the product of “poor quality” by describing and listing any defects, and suggest ways in which that organization could improve the product’s quality.

……………………………………………………………………………………………………

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……………………………………………………………………………………………………

Quality Management Discussion

(Course Instructor)

(University Affiliation)

(Student’s Name)

(Date)

Quality and Organization’s Constant Search for Continuous Improvement

Telecommunication is one of the few industry sectors that have seen the rise in the number of manufacturers. There are now many Smartphone manufacturers, who have come up with various mobile devices to serve the increasing demand in the market. However, once company that I think stand out from the rest is the Apple Inc. When one thinks about Apple, one think that comes into the mind is quality. One of the products from the company that I used is their latest iPhone X. Launched to coincide with the company’s 10^th anniversary, the iPhone X is perhaps one of its kind. The mobile device has face detection that is better than fingerprint sensor, its battery life is stunning, it can withstand high abrasive force than any other mobile device and above all the phone boasts and impressive 5.8inch screen.

One company that has been competing with apple is the Samsung Company. One of its products that I have used is their Samsung galaxy core 2 duo Smartphone. The Smartphone has a glass screen that can easily break and easily scratched. The mobile device has a poor battery life, which lasts barely a half a day under heavy usage. In addition, the Smartphone has a screen that offers a 4.5inches display, with no security features such as fingerprint sensor or face detection. In order for Samsung to improve its Samsung Galaxy Core 2 Duo device, there is need for the company to incorporate good security features in the design. The presence of only patter lock is a simple security feature that can be by-passed easily. The screen and the camera must also be improved; the glass screen should be replaced…………………………………………………………………………………………………………………………………………………………………………………………………..CLICK HERE TO ORDER THIS PAPER………………………NO PLAGIARISMGet 100% Original papers from the writing experts

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Healthcare Quality

Topic Subject Area Healthcare Type Of Document Essay Number of Pages 7 page(s) Spacing DOUBLE Urgency 4 days Style APA Academic Level Under Graduate Language ENGLISH(US) Topic; Assignment 3: Healthcare Quality Week 6 Assignment 3 Submission
Assignment 3: Healthcare Quality

Assume that you are a Quality Officer who is responsible for one of the state’s largest healthcare organizations. You have been told that the quality of patient care has decreased, and you have been assigned a project that is geared toward increasing quality of care for the patients. Your Chief Executive Officer has requested a six to eight-page summary of your recommended initiatives.

Note: You may create and /or make all necessary assumptions needed for the completion of this assignment.

Write a 6-8 page paper in which you:

Analyze three (3) quality initiatives for your organization.
Determine the supporting factors that would aid in the reduction of healthcare cost in your organization without reducing the quality of care for the patients.
Differentiate between quality in a free market healthcare system and in single payer government system with three (3) examples for each.
Specify three (3) common law quality initiatives that are still found in 21st century healthcare organizations.
Defend your position on the importance of healthcare quality for your organization. Provide support with at least three (3) examples that illustrate your position.
Assemble a plan to protect patient information that complies with all legal requirements.
Use at least three (3) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:

Describe the evolution of hospitals and sources of law.
Examine tort law and the criminal aspects of health care.
Analyze the impact of healthcare financing and health insurance on healthcare access, quality, and cost.
Determine the factors that affect healthcare quality in healthcare organizations.
Examine information management and health care records and how the legal reporting requirements impact health care.
Assess the legal implications of ethical decisions that impact consent for treatment, right-to-die, and patient rights and responsibilities.
Use technology and information resources to research issues in healthcare policy, law, and ethics.
Write clearly and concisely about healthcare policy and law using proper writing mechanics.

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……………………………………………………………………………………………………

Providing Quality Care in a Healthcare Organization

(Student’s Name)

(University Affiliation)

(Course Instructor)

(Date)

Providing Quality Care in a Healthcare Organization

The healthcare facility provides critical services to the diversified population within the state. Although the organization plays critical role in the healthcare of the surrounding population, there have been increased concerns from the patients regarding the quality standards within the facility. It is for these reasons that the hospital Chief Executive Officer has requested for internal analysis based on the patient concerns. As a result, the paper will provide recommendations for quality initiatives to be undertaken by the healthcare organization.

The core mission of the healthcare organization is to provide the right care, at the right time and at the right setting. The ability of an organization to accomplish such a mission can be quite a challenging task, especially if an organization lacks quality controls. According to (Teitelbaum & Wilensky, 2013) it is important that oversight and compliance be initiated within such a hospital setting. The healthcare organization offers commitment to work with federal agencies, regulators and lawmakers, in ensuring that policies and procedures are created, which shall promote quality care.

Quality Initiatives

Quality is considered elusive and has been one of the critical elements of healthcare provision in the United States. The quality of a healthcare organization is under the oversight of the Quality Improvement Committee (Teitelbaum & Wilensky, 2013). The presence of Quality Improvement Committee is an essential component for organizations whose goal is patient quality improvement. The quality initiatives that should be implemented by the healthcare organization are patient safety, timely care and patient-centered care.

The prevention of adverse effects and medical errors, associated with healthcare service provision is one important way of improving healthcare quality (Youngberg, 2011). Although healthcare has become more effective, the increased use of technology and numerous healthcare policies have created a complex healthcare system. The modern healthcare services are offered to an increasingly aging population, who possess significant co-morbidities that demand difficult decisions. Moreover, the increasing economic pressures on healthcare organizations have become a major source of workload that compromise quality of care.

The quality of healthcare can be improved by focusing on improvement of patient safety in healthcare systems. According to (Youngberg, 2011) a safer patient care can be attained through the use of patient safety theories and application of measures in clinical practice. Some of the safety initiatives that can be employed by the healthcare organization include reporting of errors, which is the first step towards learning from errors (Galt & Paschal, 2011, pp. 134), using healthcare teams and training of healthcare providers on patient safety (Salas & Frush, 2013, pp. 3-19) and increased awareness among others. Although patient safety is the most fundamental aspect healthcare provision, provision of safe care is not enough as this should be provided in time. There is need for healthcare organization to reduce wait times in the provision of healthcare services. Long wait times are associated with employed and patient dissatisfaction, inefficient use of organization resources, reduced revenues and costs (Shirley, 2016, pp. 24) . They can result from long registration lines and a lot of paperwork. These long wait lines can be reduced through adoption of electronic records, use of healthcare teams to facilitat…………………………………………………………………………………………………………………………………………………………………………………………………..CLICK HERE TO ORDER THIS PAPER………………………NO PLAGIARISMGet 100% Original papers from the writing experts

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Health Insurance and Quality

Post author By admin
Post date March 1, 2021
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Assignment 2: Health Insurance and Quality

Imagine that you are the clinic manager of an urgent care center. Recently, your center has seen an increase in complaints regarding long wait times, inadequate or incomplete information from staff during visits, and the relatively small number of insurance types accepted at the facility.

Write a 2 page paper in which you:

Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support your response with examples of the successful application your chosen quality initiatives.
Defend your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Provide support with at least two (2) examples that illustrate your position.
Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:

Analyze the impact of healthcare financing and health insurance on healthcare access, quality, and cost.
Determine the factors that affect healthcare quality in healthcare organizations.
Use technology and information resources to research issues in healthcare policy, law, and ethics.
Write clearly and concisely about healthcare policy and law using proper writing mechanics.

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