Value-based care is a healthcare delivery model in which providers, including hospitals and physicians, are paid on the basis of patient health outcomes. Value-based care includes three key goals: improved population health, increased patient satisfaction, and reduced cost. Each of these goals affects the stakeholders differently. For example, value-based care aims to lower costs across the board, which would result in the insurance companies having to pay lower reimbursements. If insurance companies incur lower costs, they are less likely to raise premiums and deductibles.
Before you begin working on the assignment, review the module learning resources. These resources will help you with additional guidance to complete this assignment.
In this assignment, you will choose two acute care hospitals in your state. Do not select critical access hospitals for comparative analysis. Because critical access hospitals are exempted from sharing information with the Centers for Medicare and Medicaid Services (CMS), you may not get enough information about these hospitals for comparison. You will compare the selected hospitals on the basis of various quality metrics defined by the CMS. Then, you will conduct a comparative analysis of both the hospitals using specific quality metrics: patient survey ratings, complications, and death rates and unplanned hospital visits. This analysis will help you understand how value-based care and quality metrics in healthcare impact stakeholders. Also, this assignment will help you understand how stakeholders influence the decision-making process in healthcare.
Prompt
To complete this assignment, you will submit an analysis report that includes the comparative analysis of two chosen hospitals. In this assignment, you will choose two acute care hospitals from your state and conduct a comparative analysis. Use module resources to understand how to conduct the comparative analysis on selected hospitals. You will use quality metrics and national benchmarks defined by the CMS. You will then create an analysis report that includes the comparative table and a summary of your analysis to demonstrate your findings.
You must cite at least three sources to support your claims. For additional help with completing this assignment, refer to the Shapiro Library Guide: Nursing – Graduate item in the Start Here module. You may also use the Online Writing Center, located in the Academic Support module.
Specifically, you must address the following rubric criteria:
Selection of Hospitals: Justify your selection of two acute care hospitals for comparative analysis.
Analysis of Patient Survey Ratings: Analyze the comparative performance of selected hospitals pertaining to patient survey ratings quality metrics. Consider the following questions in your response:
How does the patient survey quality metric impact the government and private insurance reimbursement?
Why is the patient survey one of the essential quality metrics for value-based care?
Did underserved/vulnerable populations participate in the patient survey? Why is their inclusion essential?
Analysis of Complication and Death Rates: Analyze the comparative performance of selected hospitals pertaining to complication and death rate quality metrics. Consider the following questions in your response:
How do complication and death rate quality metrics impact the government and private insurance reimbursement?
How do the complication and death rates impact value-based care?
Analysis of Unplanned Hospital Visit Ratings: Analyze the comparative performance of selected hospitals pertaining to the unplanned hospital visits quality metric. Consider the following questions in your response:
How does the unplanned hospital visits quality metric impact the government and private insurance reimbursement?
What does the unplanned hospital visits quality metric indicate about value-based care?
Summary of Analysis: Summarize your findings from your comparative analysis of the two hospitals. Include the national benchmarks for the quality metrics you have used for your analyses. Consider the following questions in your response:
How do value-based care quality metrics impact healthcare stakeholders such as insurance providers, hospitals, and patients?
Do the mentioned three quality metrics or any other quality metrics defined by the CMS include underserved/vulnerable populations’ challenges related to value-based care?
What to Submit
Your submission should be a 2- to 3-page Word document. You must also include an APA-style title page. Use 12-point Times New Roman font, double spacing, and 1-inch margins. Sources should be cited according to APA style
j ourna l homepage: www.e lsev ie r .com/ locate / jvb
Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures
c
Jarrod M. Haar a,1, Marcello Russo b,⁎,1, Albert Suñe c, Ariane Ollier-Malaterre d
a School of Management, Massey University, Private Bag 102904, North Shore City, New Zealand b Department of Management, KEDGE Business School, 680 Cours de la Liberation, 33405 Talence cedex, Bordeaux, France Department of Management, Universitat Politècnica de Catalunya, Etseiat, C. Colom 11, 08222 Terrassa, Barcelona, Spain
d Organisation and Human Resources Department, École des Sciences de la Gestion, Université du Québec A Montréal, 315, rue Sainte-Catherine Est, local R-3490, Montréal, Québec H2X 3X2, Canada
a r t i c l e i n f o
⁎ Corresponding author. E-mail addresses: j.haar@massey.ac.nz (J.M. Haar), m
(A. Ollier-Malaterre). Denotes shared first authorship.
Article history: Received 22 May 2014 Available online 7 September 2014
This study investigates the effects of work–life balance (WLB) on several individual outcomes across cultures. Using a sample of 1416 employees from seven distinct populations – Malaysian, Chinese, New Zealand Maori, New Zealand European, Spanish, French, and Italian – SEM analysis showed that WLB was positively related to job and life satisfaction and negatively related to anx- iety and depression across the seven cultures. Individualism/collectivism and gender egalitarian- ism moderated these relationships. High levels of WLB were more positively associated with job and life satisfaction for individuals in individualistic cultures, compared with individuals in collec- tivistic cultures. High levels of WLB were more positively associated with job and life satisfaction and more negatively associated with anxiety for individuals in gender egalitarian cultures. Overall, we find strong support for WLB being beneficial for employees from various cultures and for cul- ture as a moderator of these relationships.
Work–life balance (WLB) is a central concern in everyday discourses (Greenhaus & Allen, 2011; Greenhaus, Collins, & Shaw, 2003; Guest, 2002; Kossek, Valcour, & Lirio, 2014; Maertz & Boyar, 2011). However, despite its popularity, WLB remains one of the least stud- ied concepts in work–life research (Greenhaus & Allen, 2011). Valcour (2007) noted that it is “a concept whose popular usage has outplaced its theoretical development” (p. 1513). A reason for this is the field’s struggle to agree on a common definition of WLB (Greenhaus & Allen, 2011). Another reason is that research on the positive individual outcomes of WLB has been relatively slow to accumulate (Greenhaus & Allen, 2011; Maertz & Boyar, 2011). In addition, most of the current studies focus on work–family balance, without considering individuals’ broader lives including community, leisure, church, sport and other activities (Hall, Kossek, Briscoe, Pichler, & Lee, 2013). In this study we work with a relatively consensual definition of WLB as being an individual’s assessment of how well her or his multiple life roles are balanced (e.g. Greenhaus & Allen, 2011; Haar, 2013; Kossek et al., 2014). We aim to contribute to WLB research at solidifying the concept of WLB by examining its relationship with four important individual outcomes: job satisfac- tion, life satisfaction, anxiety, and depression.
Furthermore, we know very little about the impact of cultures on the relationship between WLB and individual outcomes. A recent review of cross-national work–life research has identified only two cross-cultural studies focusing on WLB compared with 29 focusing
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on conflict and nine on enrichment; the only cultural dimension examined in these studies was gender egalitarianism (Ollier- Malaterre, 2014). This is a clear shortcoming of current research given that numerous calls have been issued to broaden the scope and ambition of work–life research by conducting cross-national studies that consider the impact of multiple cultural dimensions (Greenhaus & Allen, 2011; Kossek, Baltes, & Matthews, 2011; Ollier-Malaterre, Valcour, den Dulk, & Kossek, 2013; Poelmans, 2005). In this paper we address this gap by testing whether the relationships between WLB, job satisfaction, life satisfaction, anxiety, and de- pression are moderated by two important cultural dimensions: (1) individualism/collectivism (I/C) and (2) gender egalitarianism (GE). Based on a sample of 1416 employees from seven distinct cultures – Malaysian, Chinese, New Zealand Maori, New Zealand European, Spanish, French, and Italian, we find strong support for direct effects of WLB across all of the study’s samples. We also find moderating effects of I/C and GE on these relationships.
Our study makes three important contributions to the literature. First, we contribute to establish WLB as a solid construct that sheds light on major individual outcomes, thereby encouraging future research on WLB as a way to better understand a complex work–life interface, and encouraging practitioners to assess their employees’ WLB as part of their HR efforts. Second, our study is unique in the burgeoning body of cross-cultural research on the work–life interface (for a review, see Ollier-Malaterre, 2014) since it is the first, to our knowledge, to focus on WLB rather than work–family conflict or work–family enrichment and to have collected evidence that two dimensions of national culture, i.e. I/C and GE, moderate the relationships between WLB and individual outcomes. The finding that WLB has beneficial outcomes for individuals across seven distinct cultures lends further support to the construct of WLB. Third, our study provides evidence that work–life concepts that originated in Western cultures are generalizable beyond these cultures — we do so by including cultures of growing interest in the literature (e.g. Malaysia and China) as well as understudied cul- tures (e.g. New Zealand European and Maori).
2. Theoretical background and hypotheses
2.1. Work–life balance
Consistent with recent theoretical advancements (e.g. Frone, 2003; Greenhaus & Allen, 2011; Haar, 2013; Kossek et al., 2014), we conceptualize WLB as an individual’s perceptions of how well his or her life roles are balanced. This conceptualization of individuals subjectively gauging balance between the work and the rest of their life (Guest, 2002) is in contrast with prevailing views that considered balance to be equivalent to low role conflict (Duxbury & Higgins, 2001), to high role enrichment (Frone, 2003) or to an equal division of time and attention amongst the several roles that compose an individual’s life system (Marks & MacDermid, 1996). Our definition is grounded in the perception-centred approach that considers work–life balance to be a holistic concept, unique for each person and that depends upon his or her life values, priorities and goals (Kossek et al., 2014).
With a few exceptions (see Hill, Yang, Hawkins, & Ferris, 2004; Lyness & Judiesch, 2014), cross-national research has mostly neglected work–life balance. However, there is general consensus amongst scholars that work–life balance is highly valued by nearly all employees (Kossek et al., 2014) and it has important implications on people’s well-being and work productivity all over the world (Lyness & Judiesch, 2014). Interestingly, research conducted by IBM has shown that people’s nationality does not translate in differences in the expressed desire for work–life balance (Hill et al., 2004). Regarding the effects of WLB, extant research shows that people who perceive balance between their work and life roles tend to be more satisfied of their life and report better physical and mental health (Brough et al., 2014; Carlson, Grzywacz, & Zivnuska, 2009; Ferguson, Carlson, Zivnuska, & Whitten, 2012; Greenhaus et al., 2003; Haar, 2013; Lunau, Bambra, Eikemo, Van der Wel, & Dragano, 2014). Building on these premises, in this article we hypothesize, for two reasons, that WLB will be positively related to job and life satisfaction and negatively related to mental health universally for all employees.
First, we believe that individuals who experience WLB may be more satisfied of their job and life “because they are participating in role activities that are salient to them” (Greenhaus et al., 2003; p. 515). Second, we believe that balanced individuals may be mentally healthier because they experience a sense of harmony in life and optimal psychophysiological conditions which enable them to meet the long-term demands of work and nonwork roles (Greenhaus et al., 2003). This may lead them to be less apprehensive about their abilities to conciliate work and nonwork commitments and also less prone to develop ruminating thoughts about the lack of balance in life that can deplete their physical and mental resources (Rothbard, 2001). Accordingly, we hypothesize that the benefits of WLB will be universal across all country cultures.
H1. WLB will be positively related to job satisfaction across cultures.
H2. WLB will be positively related to life satisfaction across cultures.
H3. WLB will be negatively related to anxiety across cultures.
H4. WLB will be negatively related to depression across cultures.
2.2. Moderating effects of individualism/collectivism
I/C is the cultural dimension that has received the “lion’s share of attention as a predictor of cultural variation” (Brewer & Chen, 2007, p. 133). This dimension is also a powerful moderator of employee cross-cultural studies (Ramamoorthy & Flood, 2002), including work– family studies (Hill et al., 2004; Spector et al., 2004, 2007). I/C reflects whether people view themselves as independent (individualists)
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or are tightly linked to others as part of groups (collectivists) (Triandis, 1995). We follow House, Hanges, Javidan, Dorfman, and Gupta (2004), where in-group collectivism is defined as “the degree to which individuals express pride, loyalty, and cohesiveness in their or- ganizations or families” (p. 30). In essence, in individualistic cultures people tend to prioritize personal interests over common goals, whereas in collectivistic cultures people tend to prioritize common goals, including family ones, over personal needs.
A recent review of cross-cultural work–life research found no studies linking I/C and WLB (Ollier-Malaterre, 2014). However, there is considerable research showing that work–family conflict is less detrimental to individuals in collectivistic than in individualistic cul- tures (Lu, Gilmour, Kao, & Huang, 2006; Lu et al., 2010; Spector et al., 2004, 2007; Yang, Chen, Choi, & Zou, 2000). This can be explained by the presence of different appraisal mechanisms in different cultures (Aycan, 2008). In collectivistic cultures, work is viewed as a way of supporting a family (Redding, 1993; Redding & Wong, 1986) such that people tend to deem work–family conflict as an inev- itable life experience to promote wealth and financial stability for the family (Aryee, Luk, Leung, & Lo, 1999; Spector et al., 2007). In- stead, in individualistic cultures work is generally viewed as an individual achievement that contributes to self-actualization and that is incompatible with family roles (Spector et al., 2004, 2007); therefore people deem work–family conflict to be problematic and a threat to personal health and well-being (Aycan, 2008). Drawing on these assumptions, we expect WLB to be less strongly related to positive outcomes in collectivistic than in individualistic cultures. We reason that achieving balance should be more pivotal for peo- ple in individualistic cultures, as it is considered more essential in individualistic societies to live one’s life to the fullest and to recover from the stress and strains associated with work roles (Spector et al., 2004, 2007). Instead, people in collectivistic cultures tend to per- ceive role imbalance in a less problematic way as they view it as an inevitable cost in promoting family well-being (Aryee et al., 1999). From this we can infer that individuals in individualistic cultures will benefit more from experiencing greater WLB as achieving WLB is more of a focus in their cultures and thus will weigh more towards their satisfaction and mental health. Accordingly,
H5. Individualism/collectivism will moderate the relationship between WLB and individual outcomes, such that:
H5. The positive relationship between WLB and (a) job satisfaction and (b) life satisfaction will be stronger in countries higher in
individualism. H5. The negative relationship between WLB and (c) anxiety and (d) depression will be stronger in countries higher in individualism.
2.3. Moderating effects of gender egalitarianism
GE reflects the presence of “beliefs [in the society] about whether members’ biological sex should determine the roles that they play in their homes, business organizations, and communities” (House et al., 2004, p. 347). Low GE cultures are characterized by be- liefs in the traditional gendered division of labour, which depict men as breadwinners and women as caregivers and homemakers (Wood & Eagly, 2002). Notably, extant research has shown that in high GE cultures there is less adhesion to traditional gender pat- terns and it is considered personally and socially acceptable that both women and men pursue their own life goals and struggle to guarantee the desired level of involvement in both work and non-work roles (Lyness & Judiesch, 2014).
Research on the influence of GE on the work–life interface is still at a very early stage and cross-national research in particular is very scarce (Lyness & Judiesch, 2014; Lyness & Kropf, 2005). Lyness and Judiesch (2008) found a GE moderated relationship, with managers’ self-rating of WLB more positively related to peer’s and supervisor’s advancement potential rating for female managers in high gender egalitarian cultures and for men managers in low gender egalitarian cultures. In this paper, we hypothesize that WLB will be associated with higher job and life satisfaction and lower anxiety and depression for individuals living in high GE cultures than for those living in low GE cultures. We contend that living in cultures where both men’s and women’s work and non-work role involvement is encouraged and considered socially acceptable can amplify the beneficial effects of WLB (Corrigall & Konrad, 2006). Conversely, in low GE cultures we believe that achieving WLB may be less beneficial as traditional gender role prescriptions are pre- vailing and may instil in the population the expectations that men should prioritize work over the family and women should do the opposite. Thus, experiencing WLB might not be perceived as beneficial as it might be in high GE cultures because it is inconsistent with societal expectations about gender division of labour. Accordingly,
H6. Gender egalitarianism will moderate the relationship between WLB and individual outcomes, such that:
H6. The positive relationship between WLB and (a) job satisfaction and (b) life satisfaction will be stronger in countries higher in
GE. H6. The negative relationship between WLB and (c) anxiety and (d) depression will be stronger in countries higher in GE.
Fig. 1 illustrates our general structural model.
3. Method
3.1. Samples and procedures
Data were collected from six countries (New Zealand, Spain, France, Italy, Malaysia and China) and included seven samples. Two separate samples were collected from New Zealand: Maori (indigenous people of New Zealand) and New Zealand European, the
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Fig. 1. General study model: Outcomes of WLB across cultures.
largest population group (equivalent to Caucasians in the US). Table 1 illustrates the descriptive data of the seven samples as well as of the combined sample. The authors personally collected data from four countries including both samples from New Zealand, while two research assistants native of China and Malaysia collected data from these countries. We used our networks to generate the largest number of employees from a broad range of organizations. Then, following basic principles of snowball sampling (Biernacki & Waldford, 1981), we asked recruited participants to recommend participation in the research to their contacts. The necessary require- ment to be included in the sample was being engaged in a full-time job. All surveys where English is not the first language were trans- lated into the native language (e.g., French, Italian, Mandarin) and then back-translated to minimize translation error (Brislin, 1980).
Overall, the combined sample includes 1416 employees of whom 546 come from collectivistic cultures (Maori, Malaysia and China). The average age was 37.6 years, gender was fairly evenly split (55% female) and the majority were married (70%) and parents (61%).
Table 1 Overall study demographics.
Country Demographics Sector
N Age (years) Gender (female) Married Parent Private Public Not-for-profit
New Zealand New Zealand Maori France Italy Spain Malaysia China
366 335 139 238 127 110 101
34.3 38.9 39.2 44.0 39.7 32.1 31.4
55% 63% 62% 43% 50% 48% 63%
70% 67% 80% 69% 78% 75% 47%
51% 69% 74% 60% 66% 63% 43%
56% 22% 74% 63% 62% 4%
45%
40% 70% 22% 35% 36% 96% 38%
4% 8% 4% 2% 2% 0%
17%
Total sample Collectivistic: Average age Gender Married Parents Industry:
1416 Maori, Malaysia and China (n = 546) 37.6 years (SD = 11.5 years) 55% female 70% 61% 46.8% Private 48.5% Public 4.6% Not-for-profit
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3.2. Measures
All samples used the same items, and except where noted, all items were rated on a 5-point scale (1 = strongly disagree to 5 = strongly agree). Items were averaged to produce composite indicators, with higher scores indicating higher values of the given mea- sure. All measures achieved adequate reliability within each country sample (all α N .70). We thus combined the seven samples to test our hypotheses (with alphas reported in Table 3).
3.2.1. WLB WLB was measured using a 3-item measure by Haar (2013). A sample item is “I manage to balance the demands of my work and
personal/family life well”. As this measure is still new, we conducted factor analysis (principal components, varimax rotation) for each distinct population and on the combined sample. The three items loaded onto a single factor universally across all seven samples with eigenvalues greater than 1; accounting for sizeable amounts of the variance and achieving adequate reliability in all samples as shown in Table 2.
3.2.2. Job satisfaction Job satisfaction was measured using 3-items by Judge, Bono, Erez, and Locke (2005). A sample question is “Most days I am enthu-
siastic about my work”.
3.2.3. Life satisfaction Life satisfaction was measured using the 5-item scale by Diener, Emmons, Larsen, and Griffin (1985). A sample question is “In most
ways my life is close to ideal”.
3.2.4. Anxiety and depression Anxiety and depression were assessed using 6-items by Axtell et al. (2002). This measure has been shown to have good psychomet-
ric properties (Haar, 2013; Spell & Arnold, 2007). The items were rated on a 5-point scale (1 = never to 5 = all the time). Presented with three adjectives for each measure, respondents were asked to indicate how often each adjective applied to them while they were at work.
3.2.5. Collectivism Collectivism was assessed by coding cultures using GLOBE scores for in-group collectivism (House et al., 2004). This approach is
superior to the typical dichotomous approach often used in the work–family literature (e.g. Spector et al., 2004), as it offers a range of scores that better reflect cultural variations across countries. New Zealand (European) was rated the most individualistic (3.67), and China the most collectivistic (5.8). One issue we came across was that the GLOBE study does not list New Zealand Maori as a sep- arate culture than the rest of the New Zealand population. Indeed, while making up 14% of the population, it is grouped into New Zealand culture as a whole. Since Maori have been found to have a strong collectivistic culture (Brougham & Haar, 2013; Haar, Roche, & Taylor, 2012) and prior research has widely documented that is distinct from the individualistic New Zealand European (Haar & Brougham, 2011; Podsiadlowski & Fox, 2011), we decided to use for this particular ethnic group the same score as in China (5.8). This score aligns with the GLOBE collectivism score for the Southern Asia cluster (Gupta, Surie, Javidan, & Chhokar, 2002), which provides an overall score for the six countries that make up the cluster. As such, we suggest that this provides a useful proxy for a collectivistic culture that aligns well with Maori (Brougham & Haar, 2013). Furthermore, we tested our model without in- cluding the Maori sample and we found no noticeable differences in our results. Therefore, we suggest that including the Maori sam- ple does not distort our overall findings and provides an additional rich new population to explore.
3.2.6. Gender egalitarianism Gender egalitarianism was assessed by coding cultures using the GLOBE scores (House et al., 2004). China was rated the least gen-
der egalitarian (3.68) with Italy the highest (4.88). As with collectivism, this approach is superior to the dichotomous approach but
Table 2 Results of exploratory factor analysis for WLB.
Responses were coded 1 = strongly disagree, 5 = strongly agree Factor loadings for each country
NZ NZ Maori France Italy Spain Malaysia China Combined
1. I am satisfied with my WLB, enjoying both roles .847 .906 .875 .873 .801 .912 .907 .874 2. Nowadays, I seem to enjoy every part of my life equally well .866 .904 .842 .870 .841 .882 .809 .875 3. I manage to balance the demands of my work and .821 .883 .910 .800 .886 .916 .867 .860
personal/family life well
Number of items in measure All analyses confirmed a one factor 3-item measure Eigenvalues 2.141 2.471 2.304 2.159 2.134 2.450 2.230 2.267 Percentage variance 71.4% 80.6% 76.8% 72.0% 71.1% 81.7% 74.3% 75.6% Cronbach’s alpha .80 .88 .85 .80 .80 .89 .83 .84
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similarly, does not have a score for Maori. We followed the same logic outlined above for collectivism and used the same score as in China.
3.2.7. Control variables In line with prior research (Carlson et al., 2009), we included gender (coded as 1 = female and 0 = male) and work–family conflict
as covariates in our analyses. We used 6-items from the scale by Carlson, Kacmar, and Williams (2000) to measure work-to-family conflict (WFC) and family-to-work conflict (FWC). A sample item for WFC is “I have to miss family activities due to the amount of time I must spend on work responsibilities” and a sample item for FWC is “The time I spend on family responsibilities often interfere with my work responsibilities”.
3.3. Measurement models
To confirm the separate dimensions of the various study’s measures in the combined sample, a CFA was run in SEM using AMOS 20.0. We followed Williams, Vandenberg, and Edwards (2009) recommendations regarding the goodness-of-fit measures: (1) the comparative fit index (CFI ≥ .95), (2) the root-mean-square error of approximation (RMSEA ≤ .08), and (3) the standardized root mean residual (SRMR ≤ .10). The hypothesized measurement model included seven distinct factors: WLB, WFC, FWC, job satisfaction, life satisfaction, anxiety and depression, and resulted in a good fit to the data, meeting all minimum requirements: χ2 (209) = 771.0 (p = .000), CFI = .97, RMSEA = 0.05 and SRMR = 0.04. The goodness of the hypothesized model was also confirmed by testing al- ternative models as advocated by Hair, Black, Babin, and Anderson (2010). Overall, the hypothesized measurement model did fit the data better than all the alternative models (results available from authors), which resulted in all alternative models being a significant- ly poorer fit (p b .001). This confirmed WLB to be a distinct construct from WFC and FWC.
Multi-group analysis CFA was conducted to establish measurement invariance between the seven samples (Bou & Satorra, 2010). While SEM model comparisons typically test chi-squared differences, this heavy reliance has been criticized (Schmitt & Kuljanin, 2008). This is because large samples and complex models are highly susceptible to significant changes in the chi-squared value. Cheung and Rensvold (2000) offered a number of alternative goodness-of-fit measures and we focus on the RMSEA because Meade and Kroustalis (2006) show that this measure is not affected by model complexity. Our model showed measurement equivalence as the difference in RMSEA between the seven samples; constrained and unconstrained models were very small at .002 (0.022 versus 0.024), which is below the critical value established by Cheung and Rensvold (2000). As such, this gives us confidence that the com- bined sample has metric invariance and can be analysed as a combined sample.
3.4. Analysis
Hypotheses were tested using SEM in AMOS v.20 to assess the direct (Hypotheses 1–4) and potential moderating effects of I/C (Hypotheses 5) and GE (Hypotheses 6), due to SEM being found to be superior to regression analysis (Cheng, 2001; Iacobucci, Saldanha, & Deng, 2007). Aligned with recommendations by Aiken and West (1991), the interaction terms were z-scored. Because the size of the structural models became overly complex when we included both moderators in the models, we ran two sets of mod- eration models for I/C and GE, respectively. For moderation analyses in SEM, all three z-scored WLB items were multiplied by the sin- gle GLOBE variable (I/C or GE score) to create a new variable in each model: (1) the interaction of WLB × I/C, and (2) the interaction of WLB × GE.
4. Results
4.1. Correlations
Descriptive statistics and intercorrelations for the study variables in the combined sample are shown in Table 3. The four outcome variables were all significantly correlated to each other (all p b .01) in the expected directions. WLB, WFC and
FWC were also correlated (all p b .01). In addition, I/C was significantly correlated to WLB (r = .08, p b .01), anxiety and depression (both r = − .14, p b .01), while GE was significantly correlated to WLB (r = − .09, p b .01), job satisfaction (r = .18, p b .01), anxiety (r = .34, p b .01) and depression (r = .15, p b .01). Furthermore, I/C and GE were significantly correlated to each other (r = − .38, p b .01).
4.2. Structural models
The two moderated SEM models included an additional interaction term to the measurement model: (1) WLB × I/C, and (2) WLB × GE. Consequently, both models were larger than the original measurement model. Despite this, the moderated structural models still resulted in a good fit to the data, meeting all minimum requirements for I/C (model 1): χ2 (307) = 970.4 (p = .000), CFI = 0.96, RMSEA = 0.04 and SRMR = 0.03, and for GE (model 2): χ2 (307) = 1145.1 (p = .000), CFI = 0.96, RMSEA = 0.04 and SRMR = 0.04. Table 4 highlights the significant direct and moderation effects from both models.
Aligned with the recommendations of Grace and Bollen (2005), unstandardized regression coefficients are presented in our tables. Table 4 shows that WLB was significantly related to job satisfaction (path coefficient = .50, p b .001) and life satisfaction (path coefficient = .52, p b .001), supporting Hypotheses 1 and 2. WLB was also significantly linked with anxiety (path coefficient = − .37,
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Table 3 Means, standard deviations and correlations of model variables.
N = 1416 (Cronbach’s alpha is reported on diagonal line in italics). ⁎ p b .05. ⁎⁎ p b .01.
p b .001), and depression (path coefficient = − .38, p b .001), supporting Hypotheses 3 and 4. Furthermore, we re-analysed the data separately for all seven samples and these confirmed the effects held in all country samples (see Table 5). Importantly, these effects were found after controlling for WFC and FWC.
Model 1 explored I/C as a moderator, and it was directly and significantly related to both anxiety and depression (both path coef- ficients = − .10, p b .001). Significant interaction effects were found between WLB and I/C towards job satisfaction (path coeffi- cient = − .12, p b .01) and life satisfaction (path coefficient = − .11, p b .01). Model 2 explored GE as a moderator, and it was directly and significantly related to job satisfaction (path coefficient = .08, p b .001), anxiety (path coefficient = .29, p b .001), and depression (path coefficient = .10, p b .001). Significant interaction effects were found between WLB and GE towards job satisfaction (path coefficient = .05, p b .05), life satisfaction (path coefficient = .10, p b .001), and anxiety (path coefficient = − .09, p b .01).
4.3. Interaction plots
To provide a better understanding of the interaction effects, plots are presented in Figs. 2 to 4. The interactions for I/C on job and life satisfaction (Fig. 2) are almost identical and are thus reported together. They show that there
are significant differences between respondent groups, with respondents living in individualistic cultures reporting higher levels of satisfaction (both job and life) at low levels of WLB compared to respondents living in collectivistic cultures. At high levels of WLB, respondents living in individualistic cultures reported stable levels of job and life satisfaction, while respondents living in collectivistic cultures reported significantly less job and life satisfaction, in line with our expectations. Overall, employees living in individualistic cultures reported significantly higher job and life satisfaction as expected, supporting Hypotheses 5a and 5b. Results provided no sup- port for Hypotheses 5c and 5d.
The interactions for GE on job and life satisfaction (Fig. 3) are almost identical and again, we represent them together. They show that there are significant differences between respondent groups, with respondents living in high gender egalitarian cultures reporting higher levels of job and life satisfaction at low levels of WLB compared to respondents living in less GE cultures. At high levels of WLB, all respondents reported higher levels of job and life satisfaction, but respondents in high GE cultures reported signif- icantly higher levels of job satisfaction and life satisfaction than those living in less GE cultures. Overall, employees living in GE cultures reported significantly higher levels of job satisfaction and life satisfaction. Fig. 4 shows there are no significant differences towards anxiety at low levels of WLB between respondent groups at low or high GE. At high levels of WLB, all respondents report lower anxiety
Table 4 Final structural model results (combined data).
Outcomes
Job satisfaction Life satisfaction Anxiety Depression
Model 1: Work–life balance .50⁎⁎⁎ .52⁎⁎⁎ − .37⁎⁎⁎ − .38⁎⁎⁎
Unstandardized regression weights, only main effects are shown. We controlled for gender, work–family conflict and family–work conflict directly on the DVs, and these three control variables covary on WLB. Similarly, all four DVs covary.
⁎ p b 0.05. ⁎⁎ p b .01. ⁎⁎⁎ p b .001.
368 J.M. Haar et al. / Journal of Vocational Behavior 85 (2014) 361–373
Table 5 Direct effects structural model results (individual samples).
Outcomes
New Zealand Maori: New Zealand European France Italy Spain Malaysia China
Job satisfaction Work–life balance Total R2
.26⁎⁎⁎
.13 .67⁎⁎⁎
.42 .58⁎⁎⁎
.22 .57⁎⁎⁎
.72 .48⁎⁎⁎
.15 .55⁎⁎⁎
.41 .59⁎⁎⁎
.40
Life satisfaction Work–life balance Total R2
.21⁎⁎⁎
.12 .66⁎⁎⁎
.39 .65⁎⁎⁎
.58 .73⁎⁎⁎
.40 .49⁎⁎⁎
.36 .34⁎⁎⁎
.32 .66⁎⁎⁎
.47
Anxiety Work–life balance Total R2
− .17⁎⁎⁎
.09 − .40⁎⁎⁎
.26 − .26⁎
.16 − .39⁎⁎⁎
.19 − .34⁎⁎⁎
.24 − .42⁎⁎
.26 − .19†
.12
Depression Work–life balance Total R2
− .25⁎⁎⁎
.11 − .46⁎⁎⁎
.23 − .39⁎⁎
.10 − .37⁎⁎⁎
.21 − .32⁎⁎
.12 − .64⁎⁎
.33 − .34⁎⁎
.15
Unstandardized regression weights, only main effects are shown. We controlled for gender, work–family conflict and family–work conflict directly on the DVs, and these three control variables covary on WLB. Similarly, all four DVs covary.
† p b 0.1. ⁎ p b 0.05. ⁎⁎ p b .01. ⁎⁎⁎ p b .001.
although those respondents in high GE cultures reported a steeper decrease compared to respondents in low GE cultures. These find- ings support Hypotheses 6a, 6b, and 6c.
Overall, the structural model accounted for moderate amounts of variance for all outcomes, and these were identical between the two moderation models for most outcomes: job satisfaction (R2 = .25), life satisfaction (R2 = .33), and depression (R2 = .18). Only towards anxiety were there major differences in variance, with the GE model accounting for far greater variance (R2 = .28) than the I/ C model (R2 = .18).
4.4. Supplementary analyses
Finally, an ANOVA test was conducted to examine the reported levels of WLB between the seven samples. Although the ANOVA test is important to know that at least two groups differ, it does not identify the groups that actually differ. Therefore, we run a mul- tigroup mean comparison between all distinct populations to identify the pattern of differences in our results by using the Fisher’s Least Significant Difference (LSD) and Student–Newman–Keuls tests as post-hoc analyses. The LSD test indicates which group config- urations significantly differ from one another, whereas the Student–Newman–Keuls is a sequential test designed to indicate which groups are significantly different from all the others. It orders mean scores from the lowest to the highest and compares pairs of groups for significant differences. Overall, the F-tests (results available from authors) revealed the presence of a significant difference for WLB across sample between at least two distinct populations. The Student–Newman–Keuls test revealed that the only significant difference existed between the Spanish and Italian samples, with Spanish respondents reported significantly higher levels of WLB (M = 3.47, s.d. = 0.76) than the Italian respondents (M = 3.24, s.d. = 0.79). Notably, the Maori sample (M = 3.56,
4
3.5
3
2.5
2
1.5
Jo b
an d
Li fe
S at
is fa
ct io
n
Individualism
Collectivism
Low Work-Life Balance High Work-Life Balance
Fig. 2. Interaction between WLB and I/C on Job and Life satisfaction.
369 J.M. Haar et al. / Journal of Vocational Behavior 85 (2014) 361–373
5
4.5
Low Work-Life Balance High Work-Life Balance
Low Gender
Egalitarianism
High Gender
Egalitarianism
Jo b
an d
L ife
S at
is fa
ct io
n 4
3.5
3
Fig. 3. Interaction between WLB and Gender egalitarianism on Job and Life satisfaction.
s.d. = 0.94) reported significantly higher levels of WLB than the samples from Italy (p b .000), New Zealand (p b .000), France (p b .01), Malaysia (p b .05), but not China (p = .052).
5. Discussion and conclusions
The present study investigated the outcomes of WLB on job satisfaction, life satisfaction, anxiety and depression across seven distinct cultures. More specifically, we explored whether individualism/collectivism (I/C) and gender egalitarianism (GE) moderated the relationship between WLB and these four outcomes. We found strong and consistent support across all cultures for WLB to be as- sociated with outcomes in the expected directions, albeit with some differences related to variations in national culture. Regarding I/C, as expected, we found that high levels of WLB were more positively associated with job and life satisfaction for individuals in individ- ualistic cultures, compared with those in collectivistic cultures. As such, we provide the first or one of the first empirical evidence that the outcomes of WLB can be better understood by including I/C in the analysis. A possible explanation for this result is linked to the importance that WLB has in individualistic cultures where it is a critical component influencing individuals’ subjective assessment of the overall quality of their work and life experiences (Spector et al., 2004, 2007). Furthermore, in individualistic cultures individuals generally have full responsibility for achieving WLB. Therefore, it is possible that, once achieved, WLB may lead to higher feelings of satisfaction in life due to contentment linked to this achievement. Notably, I/C did not significantly moderate the relation- ship between WLB and anxiety or depression. This is an interesting finding that can be understood in light of the broader network and greater level of social/family support usually experienced by individuals in collectivistic cultures that may help them to cope better with life adversities (Powell, Francesco, & Ling, 2009).
Regarding GE, we found that the beneficial effects of WLB on job and life satisfaction were most salient for individuals living in highly gender egalitarian cultures. This suggests that people in high GE cultures tend to be more satisfied with their job and life when experiencing high WLB than people in low GE cultures. This result is remarkable as this is the first study that documents the presence of differentiated outcomes of WLB across cultures that vary in their levels of GE. A possible explanation for this result is that in high GE cultures there is less adhesion to traditional gender role beliefs and therefore both women and men can perceive equal opportunities to pursue personal and professional life goals (House et al., 2004). Importantly, in such cultures there is higher
3
2.5 Low Gender
Egalitarianism
High Gender
Egalitarianism
Low Work-Life Balance High Work-Life Balance
A nx
ie ty
2
1.5
1
Fig. 4. Interaction between WLB and Gender egalitarianism on Anxiety.
370 J.M. Haar et al. / Journal of Vocational Behavior 85 (2014) 361–373
social approval and more tolerance towards the individual’s desire to balance work and non-work roles according to personal life preferences and values without having to sacrifice one domain over the others (Corrigall & Konrad, 2006; Lyness & Kropf, 2005). As a result, individuals may feel more satisfied when experiencing WLB as it is consistent with both personal and societal values and beliefs.
GE also moderated the relationship between WLB and anxiety. The negative relationship between WLB and anxiety was stronger for those living in high GE cultures. This implies that achieving WLB in high GE cultures is likely to enhance the beneficial effects of role balance on mental health. In line with our knowledge that individuals tend to internalize societal gender norms of the country they live in (Eagly & Wood, 2012), this finding indicates that there may be less mental pressure and anxiety for those achieving greater WLB in high GE cultures, indicating the presence of higher acknowledgement of benefits associated with greater role balance. It is also important to note that the low levels of anxiety for people living in high GE cultures may depend on the fact that in such cultures, people are more likely to engage in activities that are functional to experience detachment from work and replenish mental and phys- ical energies (Larson, Verma, & Dworkin, 2001).
5.1. Theoretical contributions
The present study contributes to the emerging WLB literature in several ways. The present study makes significant contributions to the work–life literature. First, we strengthen research on WLB by establishing its relationship with positive outcomes for individuals, which holds after controlling for work–family conflict. This supports the insightfulness of the perception-centred approach character- izing WLB research. It extends prior work conceptualizing WLB as a holistic construct (Greenhaus & Allen, 2011; Kossek et al., 2014) being different than work–family conflict and enrichment (Carlson et al., 2009; Greenhaus & Allen, 2011; Valcour, 2007). We believe that this will help to encourage future research on WLB, and this is important because WLB, as a concept distinct from work–life con- flict and work–life enrichment (Valcour, 2007), has the potential to shed light on the complexity of the work–life interface. Our study also emphasizes the importance to focus on work–life balance rather than on work–family balance, as the former term reflects more truthfully the myriads of personal life situations and role involvement decisions that nowadays characterize the contemporary society (Hall et al., 2013). This is consistent with major trends in work–life research emphasizing WLB to be a broad issue relevant for all working people (Haar, 2013; Kossek et al., 2014).
Second, this is one of the first studies that explores the outcomes of WLB across several countries and considers the influence of two distinct cultural dimensions, namely individualism/collectivism and gender egalitarianism. This is important as we compare countries that present noticeable differences with regard to their values, assumptions, norms, and belief systems about the gender roles. Thus, our paper enriches comparative work–life research at the individual level and contributes to bridge the macro–micro gap between country-level contexts and individual-level variables (Bamberger, 2008; Ollier-Malaterre et al., 2013). Moreover, while a couple of studies have explored the relationship between WLB and GE (e.g., Lyness & Judiesch, 2014), this is the first study, to our knowledge, that considers the moderating role of I/C on the positive effects generated by WLB. This is noteworthy given that I/C represents one of the most studied dimension in cross-cultural research (Brewer & Chen, 2007) and is an important boundary con- dition of our model explaining why people living in different countries perceive the benefits of WLB to greater or lesser extent. Fol- lowing recent recommendations in cross-cultural research (e.g., Taras, Rowney, & Steel, 2009), we used GLOBE scores for I/C and GE as these are reliable and objective instruments for quantifying cultural differences (House et al., 2004).
Third, we tested WLB effects in some settings of growing interest in the literature (e.g. Malaysia and China) and in some understudied settings (e.g. New Zealand European and Maori). Thus, this article contributes to establish the generalizability of work–life concepts and measures developed in Western countries to other regions of the world (Kossek & Ollier-Malaterre, 2013; Ollier-Malaterre et al., 2013; Powell et al., 2009). This is important given that WLB has considerable implications for people all around the world (Hill et al., 2004; Lyness & Judiesch, 2014). Our finding that the direct effects of WLB hold across all of the study’s samples aligns with research pointing out the universal benefit of the work–life interface (Hill et al., 2004; Poelmans et al., 2003; Shaffer, Joplin, & Hsu, 2011; Spector et al., 2004, 2007). However, our finding that two dimensions of national culture (I/C and GE) moderate the re- lationships between WLB and individual outcomes highlights the need to include cultural dimensions in research designs.
5.2. Practical implications
Our findings imply that achieving WLB may hold the key to greater job and life satisfaction, and diminished mental health issues, and this may hold in many countries. This has important implications for organizations that should make sure to assess their employees’ WLB in addition to measuring their work–life conflict. Organizations should invest in promoting WLB by implementing work–life policies, such as flexible working hours, and by embracing a supportive work culture that encourages em- ployees to use the work–life policies that are available in the organization (Allen, 2001; Eaton, 2003; Hammer, Kossek, Anger, Bodner, & Zimmerman, 2011). In addition, encouraging employees to recognize and celebrate their success in balancing roles (when achieved) and to elongate the time frame upon which they to gauge their work–life balance (Marsh, 2010) is also critical to foster greater benefits through understanding the potential changing nature of WLB. This may be particularly important in individu- alistic cultures and in high gender egalitarian cultures where work–life balance seems to be especially beneficial. Moreover, this can also prevent – especially in individualistic cultures – employees become frustrated when experiencing temporary situations of role imbalance.
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5.3. Limitations, future research and conclusions
While the present study encompasses seven distinct samples across six countries, a limitation is the cross-sectional, self-report na- ture of the data, although this approach is common in other work–family cross-cultural studies (Greenhaus & Allen, 2011; Spector et al., 2007). To alleviate this limitation we conducted higher order statistical approaches (i.e., CFA) using SEM to confirm the distinct nature of our measures. Furthermore, Kenny (2008) suggests that SEM does somewhat mitigate the potential bias related to the presence of common method variance. Similarly, testing for moderation effects also reduces the chances for common method variance (Evans, 1985). In addition, as advocated by Haar (2013), a self-report approach is needed to accurately tap the perception-centred na- ture of WLB. While additional secondary source data (e.g., supervisor, partner) would be preferable, it was prohibitively difficult to gain such data across a wide range of countries and individuals. As such, the data collected here are similar to that undertaken in other cross-cultural studies, but the CFA and structural analysis run in our study provide some unique statistical contributions, and the moderation analyses also help offset such limitations.
The present study has implications for future studies, especially cross-cultural studies in the work–life research areas. We hope that it will encourage research based on the concept of WLB, which is an important concept shedding light in job and life satisfaction as well as mental health, and which is more generalizable across cultures than what its Western origin presumed. While our study used robust scores for I/C and GE, it has been noted that individual-level allocentrism and idiocentrism may make some individuals more sensitive to cultural contexts than others (Triandis, Leung, Villareal, & Clack, 1985; Wang, Lawler, Walumbwa, & Shi, 2004). Therefore future studies should strive to measure both culture-level and individual-level of I/C and GE. Furthermore, there is to date no research investigating the role that other cultural dimensions may play in the relationship between WLB and outcomes. In particular, we encourage researchers to include in future studies the four other dimensions identified in a recent review as extensively impacting work–life conflict, enrichment and balance (Ollier-Malaterre, 2014): i.e. power distance, uncertainty avoidance, humane orientation (House et al., 2004) and specificity/diffusion (Trompenaars & Hampden-Turner, 1998). This area of research is almost void and opens avenues for many fruitful studies.
In conclusion, the present study emphasizes the crucial role that WLB plays in promoting greater job and life satisfaction and better mental health across employees in different cultures. It also points out that culture, in this study I/C and GE, moderates these relation- ships. Taken together, the findings of this study offer a fresh and nuanced picture on similarities and differences across cultures, which we hope will encourage future studies in the growing field of comparative work–life research.
Acknowledgments
We thank Tammy Allen and other conference attendees for their helpful feedback on an earlier version of this paper presented at the International Center for Work and Family 2013 conference. We are also grateful to the anonymous reviewers who gave us insight- ful suggestions.
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ABC Consulting is an accounting firm located in Winnipeg, Manitoba. ABC Consulting was founded in 2010 and has experienced some strong growth over the years. The firm currently employs over 20 accountants and 11 support staff. As the company has grown, the needs of the business have also changed.
John Reese, the founder of ABC Consulting, is increasingly concerned with the cost of administrative overhead, saying “What worked for us to keep five accountants organized just isn’t working for twenty accountants.” Administrative costs for the company are growing too rapidly. John has chartered a project to develop a time and billing system, which is a system that will be used by the accountants to log their time to specific jobs. The system will produce invoices and timesheets and will be developed by Simply Agile Business Consulting, a software development firm where you are the BA.
You have prepared and conducted elicitation with John and key stakeholders in ABC Consulting. You have documented your elicitation results and findings, as follows:
ABC Consulting needs to automate the management of employee timesheets. This need is aligned with the goal of holding a position of operational excellence in the industry. This project will reduce average cost to administer a timesheet by 75% in the next nine months, and will produce the following outcomes:
increased customer satisfaction; and
reduced administration costs.
The project will be executed by Simply Agile Business Consulting and focus on requirements and business analysis. The cost for this project is $200,000, and the annual savings are $100,000, plus additional benefits.
BUSINESS NEED: Automate timesheet management.
GOAL: Hold a position of operational excellence in the industry.
OBJECTIVE: Reduce average cost to administer timesheets by 75% the next nine months.
BUSINESS PROBLEM: Timesheet management is too costly.
DESIRED OUTCOMES: Project will produce increased customer satisfaction and reduced administration costs.
Case Study Questions
In a Word document, not exceeding four pages and following APA formatting, complete the assignment according to the following instructions.
In your own words, briefly describe the documented elicitation results by the business analyst.
List and explain 2 guidelines and tools, as described by the BABOK, that the business analyst can use to confirm the elicitation results.
Identify 2 techniques that will be most beneficial in confirming the elicitation results from John and the ABC Consulting stakeholders and provide justification for your response.
Judging by the documented elicited result above, do you think that the business analyst has gathered enough information to uncover all the business needs and problems? Justify your position.
Provide personal examples and references to the BABOK or course materials, where needed, to justify your arguments
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Topic: Business Research Direction: Refer to the attached Journal titled and answer the below questions Journal Topic: Effectiveness of E-Banking and Customer Satisfaction; A Moderating Role of Personal Traits
State a research report based on the above journal
Summarize on the theoretical framework mentioned in the above journal
Analyze the importance of having statement of problem in research with example from the above journal
Write a literature review based on the above journal with APA reference style and citations (to be very less plagiarism)
In conceptual frame work there is mediating, moderating and intervening variables. Discuss on each variable and identify which variable does the journal has
Imagining yourself as a research prepare 5 questionnaire with likert scale that could be helpful for the analysis
Discuss on the statistical importance and the software mentioned in the journal
Point out the defects in the research Note: please highlight each question answers in the journal from where you took it from the journal (each question highlight with different color on the journal). And ppt slides attached also in case you need more information
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1. Choose one of the following scenarios (1-5) to develop a PICO question, search string and a summary table and complete the template provided in page 2. 2. Please note that there is no word limit for this assessment, and It does not require introduction and conclusion. Scenario 1 Patient satisfaction is a key metric that influences both hospital ratings and reimbursement. Studies have suggested that purposeful nursing rounds can improve patient satisfaction. Gemma wants to know the impact of hourly rounding by nursing staff on patient satisfaction and safety. Scenario 2 Pressure, from lying or sitting on a particular part of the body results in reduced oxygen and nutrient supply, impaired drainage of waste products and damage to cells. Kiana works in a medical ward where number of patients cannot reposition themselves and require assistance. Kiana is worried that the number of pressure ulcers may increase and wants to clarify the role of repositioning in the management of patients with pressure ulcers. Scenario 3 Leg ulcers arising from venous problems are called venous (or varicose or stasis) ulcers. The main treatment is the application of a firm compression garment (bandage or stocking) in order to aid venous return. There is a large number of compression garments available and it was unclear whether they are effective in treating venous ulcers and, if so, which method of compression is the most effective. RN Mia wants to know whether compression bandages or stockings aid venous ulcer healing. Scenario 4 Dementia is a chronic condition which progressively affects memory and other cognitive functions, social behaviour, and ability to carry out daily activities. To date, no treatment is clearly effective in preventing progression of the disease. RN Koby wants to evaluate the efficacy and safety of animal-assisted therapy for people with dementia. Scenario 5 Falls in care facilities and hospitals are common events that cause considerable morbidity and mortality for older people. There are several interventions designs to reduce falls in older people in hospitals. Emma wants to confirm whether implementing an exercise programmes can reduce the rate of falls
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GAF, Consumer Satisfaction, and Type of Clinical Agency (Public or Private) See attachments, 350- 500 words
1.Identify the independent variable. Identify the dependent variable(s). AGENCY TYPE (PRIVATE OR PUBLIC). GAF and CONSUMER SATISFACTION
2.Are there any missing values for any of the variables? If there are, what do you recommenddoing to address this issue? OF COURSE! REPLACE MISSING VALUE WITH THE MEAN OF THE ENTIRE SERIES.
3.Were there any outliers in this data set? If outliers are present, what is your recommendation?YES! DELETE THE ENTRY BECAUSE THE VALUE WAS NOT VALID (EXCEEDED THE POSSIBLE VALUE).
4.Check the independent and dependent variables for statistical assumptions violations. If there are violations, what do you recommend? THE GAF VIOLATED THE NORMALITY ASSUMPTION. ONCE THE OFFENDING VALUE IS DELETED, THE NORMALITY ASSUMPTION IS INTACT.
5.Write a sample Results section, discussing your data screening activity.
Conduct necessary analyses using SPSS so you can answer the questions listed in the exercise.
Submit your responses to the exercise questions as a Word document.
Submit the SPSS Output files showing the analyses you performed in SPSS to compute the answers for related questions
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Topic of assignment : RELATIONSHIP BETWEEN MANAGEMENT AND EMPLOYEES AND JOB SATISFACTION ON CONSTRUCTION INDUSTRY IN AUSTRALIA Assessment Details and Submission Guidelines Trimester T1 2021 Unit Code HI6008 Unit Title Business Research Project Assessment Type Individual Assessment Title Assignment 4 – Reflective Journal Purpose of the assessment (with ULO Mapping) The purpose of this assessment is to ensure each student is able to individually document a critical reflection of their personal learning process, as experienced during this unit. Matches to Unit Learning Outcomes 1, 2, 3, 4, 6, 7 Weight 20 % of the total assessments Total Marks 20 Word limit At least 1200 words Due Date 09 June S Submission Guidelines • All work must be submitted on Blackboard by 12 midnight on the due date, with a correctly and accurately-completed Assignment Cover Page, as one single document. [If no cover page -20% could apply. Late submissions attract penalties at the rate of -5% per day] • The assignment must be in MS Word format, 1.5 spacing, 12-pt Arial font and 2 cm margins on all four sides of your page with appropriate section headings, paragraphing, and page numbers. • Though it is NOT compulsory to cite other published work in this assignment, any reference sources that are used must be cited in the text of the report and listed appropriately at the end in a reference list, all using Harvard referencing style.
Assignment 4 Specifications Purpose: This unit aims to give you an opportunity to combine many facets of your acquired MBA skills into the production of a high-quality research project. Assignment 4 – the Individual Reflective Journal – is to ensure each student is able to contribute to document a critical reflection of their personal learning process, as experienced during this unit. It will be best to build your journal progressively, by making notes each week, starting at week 1 and going through to week 12. Your notes will serve as a reminder of which sections you personally contributed to, what you learnt, and how you experienced the learning process. A significant aspect of the learning journal will be your reflections on how well you co-operated with your team in the various phases of the Business Research Project, i.e. Topic Approval, Literature Review, and Methodology BUT your emphasis should be on what you experienced, what challenged you personally, how you dealt with that and what you gained as a result. It is NOT enough to objectively summarise what was done. This assignment must reflect and describe your own personal deep learning AND be convincing to the reader that you were integrally engaged throughout the learning process. Assignment Structure should be as the following:
Based on my personal contribution to the topic selection, problem definition, research question, writing of topic approval submission, and team charter, how I experienced this, what challenges I faced, and what I learnt from that.
Based on my personal contribution to the literature review report, i.e. search process, summarising of relevant articles, designing the outline/argument/structure of the literature review, writing up the literature review, how I experienced this, what challenges I faced, and what I learnt from that.
Based on my personal contribution to the research methodology report, i.e. my role in discussions about methods, sampling, questionnaire design, data collection, analysis and interpretation, how I experienced this, what challenges I faced, and what I learnt from that.
Based on my reflections of the total research process, the insights I gained and any issues, struggles, challenges, synergies I experienced, both individually and in the teamwork, how I experienced this, what challenges I faced, and what I learnt from that.
HI6008 Assignment 4 – Individual Reflective Journal – Marking Rubric Very Good 5 Good 4 Satisfactory 3 Poor 2 Unclear 0 / 1 Reflections about: topic identification, problem definition, research question, i.e. what you learnt whilst writing the topic approval submission and team charter [Max 5 marks] Deep, insightful, well-stated, comprehensive capturing of essential learnings, feelings and future opportunities Good attempt at capturing essential learnings, feelings and future opportunities Satisfactory attempt at capturing essential learnings, feelings and future opportunities Poor attempt at capturing essential learnings, feelings and future opportunities Insufficiently reflective or not communicated Reflections about: literature review, i.e. what you learnt while conducting the literature search process /summarising relevant articles/ designing the outline of the literature review/ writing up the literature review [Max 5 marks] Deep, insightful, well-stated, comprehensive capturing of essential learnings, feelings and future opportunities Very good attempt at capturing essential learnings, feelings and future opportunities Good attempt at capturing essential learnings, feelings and future opportunities Satisfactory attempt at capturing essential learnings, feelings and future opportunities Insufficiently reflective or poorly communicated Reflections about: methodology, i.e. what you learnt through discussions about methods/ sampling/questionnaire design/ data analysis and interpretation [Max 5 marks] Deep, insightful, well-stated, comprehensive capturing of essential learnings, feelings and future opportunities Very good attempt at capturing essential learnings, feelings and future opportunities Good attempt at capturing essential learnings, feelings and future opportunities Satisfactory attempt at capturing essential learnings, feelings and future opportunities Insufficiently reflective or poorly communicated Reflections about: the research experience, i.e. say what insights you gained, and any issues, struggles, challenges, synergies experienced, individually and in the teamwork [Max 5 marks] Deep, insightful, well-stated, comprehensive capturing of essential learnings, feelings and future opportunities Very good attempt at capturing essential learnings, feelings and future opportunities Good attempt at capturing essential learnings, feelings and future opportunities Satisfactory attempt at capturing essential learnings, feelings and future opportunities Insufficiently reflective or poorly communicated Total Marks (20) Comments: /20 Late penalty / Cover Sheet penalty …………………. Days @ -5% per day = …………………. No cover sheet / incorrect / inaccurate / not single document = – ……………..% /20
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Assignment : Motivation and Performance Management. Write a two to three (2-3) page paper in which you: Compare the difference between job satisfaction and organizational commitment. Determine which is more strongly related to performance for your selected company. Apply motivational theory and performance management principles to evaluate the company as a potential employer. Use at least three (3) quality references. Note: Wikipedia and other Websites do not quality as academic resources. Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are:
Analyze motivational theories and their impact on work behavior and performance. Use technology to research issues affecting organizational behavior in order to deliver assignments which are clear, concise and have proper writing mechanics. Write clearly and concisely about operations management using proper writing mechanics.
Assignment : Motivation and Performance Management
Organizational commitment refers to the connection between employees and the organization they work for. There are organizations in which employees feel personally attached to the organization and consider themselves as part of that organization (Ziegler, Hagen & Diehl, 2012). In such organizations, there is high organizational commitment. On the contrary, organizations in which employees are detached from the organization are said to lack organizational commitment. It is imperative to note that organizational commitment leads employees to be more productive and motivated since they acknowledge that the success of their organization results into their individual success.
On the other hand job satisfaction is a measure of the contentment of employees with their respective jobs and roles(Ziegler, Hagen & Diehl, 2012). There is correlation between job satisfaction and employee motivation. The employees that are highly contented with their jobs tend to be more motivated than those who are not contented. Consequently, the productivity of the employees who are satisfied with their jobs is high compared to those who are not. Moreover, who are less satisfied with their job spend most of their time looking for other jobs hence derailing their productivity in their current roles and responsibilities. Therefore both organizational commitment and job satisfaction play a significant role in motivating employees within an organization and hence optimizing their productivity.
The Starbucks Company has largely employe…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… Job satisfaction and organizational commitment ………………………………………..
Zappos’ leadership a culture of ethicalnessZappos: Delivering Customer Satisfaction1. Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture. 2. Determine the major impacts that Zappos’ leadership and ethical practices philosophy have had on its stakeholders.3. Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos’ leadership should take in order to address these ethical challenges. 4. Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder’s perspective.you would be deceptive. 5. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos’ management. Provide a rationale for your response. Assignment status: Solved by our Writing Team at CapitalEssayWriting.comCLICK HERE TO ORDER THIS PAPER AT CapitalEssayWriting.com
Write a 175- to 265-word response to the following:
What prevents health care from having the same customer satisfaction as Amazon?
What prevents health care employees from having the same satisfaction as Google employees?
What are the leadership skills or attributes necessary to accomplish these objectives?
Cite at least 1 reputable references to support your assignment (e.g., trade or industry publications, government or agency websites, scholarly works, or other sources of similar quality)
