The transformational process has taken several years, but reflecting on the progress, Cameryn and her colleagues believe that significant changes have occurred in the organization and that all of the nurse leaders at every level have benefited from the efforts to enhance the competencies and skills of frontline managers. The benefits of the program are validated with significant improvements in the employee opinion surveys and in surveys to assess the healthy work environment.
How do you think that complexity science and quantum leadership systems thinking provide a framework for an initiative to advance the competencies and skills of frontline managers and to change the management culture to a leadership culture in an organization?
How effective do you think Cameryn was in transforming the leadership culture in her organization? What might she have done differently to facilitate the change process?
One of the roles of the quantum leader is to read the signposts that give direction and feedback regarding the change process. What were some of the signposts that Cameryn encountered during the development of the frontline manager group, interactions with her colleagues, and the encounter with the Human Resources department?
In your opinion, what effect will advancing the frontline managers, her own colleagues’ competence, and transformational leadership culture have on the organizational climate, nursing satisfaction, and even patient outcomes?
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Case Study 1-1 Transforming Leaders
complexity science and quantum leadership systems
University Affiliation
Case Study 1-1 Transforming Leaders
How Complexity Science and Quantum Leadership Systems Thinking Provide Framework for Initiating Advancement of Competencies and Skills among Frontline Managers
The modern healthcare system can considered as consisting of a constantly changing environment. This new healthcare system can be understood through the quantum perspective that points that like matter that consists of constantly moving particles, the modern organization system is dynamic. The complexity science provides a framework through which the dynamic system can be adapted and developed. It is through the complexity science and quantum leadership system that an understanding of the modern organization, providing a way in which the changes can be developed and managed. In adopting the view, one creates an understanding of the presence of interactions and differences such as roles, culture, and educational levels, which constantly change. Such an understanding is critical in developing initiatives such as the advancement of skills and competencies among the frontline managers.
How Effective Cameryn Was in Transforming Leadership Culture
Cameryn was not very effective in handling the leadership culture transformation in her organization. She failed to realize that any change process must involve all the organization stakeholders. Rather, she saw it good to initiate the process while forgetting that those who felt excluded would “fight back” through resistance to the change process. In order to facilitate effective change process, she should have identified key leaders within every department within the organization, which she failed by excluding the critical HR department. These leaders have the authority of their followers within the departments and are critical in instilling the new change initiatives. In addition, she should develop effective communication, offer tangible results and provide short-term gains. According to Kotter (2007), effective transformation can be achieved when clear change message is provided. Also, providing short-term gains and tangible results help in eradicating any fear that can create resistance to the change process.
Some of the Signposts that Cameryn Encountered
Signposts are synonymous with signals that provide a direction to pursue. In the case of transformative change process, signposts are events or reactions that occur during implementation of change initiatives demanding specific responses………complexity science and quantum leadership systems…………………………………………………………………………………………
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