1. Identify a company which is a major service provider for any of the mass marketed services in Bahrain operations and prepare an assignment on the following lines: a. The title of the assignment would be “An analysis of the STP Strategies used to promote their Brand in the Covid19 situation (Any Retail/ Export House from Bahrain). b. A brief history about the company. Products which the company markets in the Bahrain market. c. Please do a STP analysis of the Export house with respect to the company’s Segmentation, Targeting and Promotion Strategy, provide a justification in terms of its appropriateness d. Suggest changes in the Segmentation, Targeting and Promotion Strategy of the company to make its business better. Things must be included in the assignment report: ? A brief history about the company, description of products: Complete history with records are given with full documentation. ? STP analysis of the markets and appropriateness of the Marketing Mix: Issues related to (STP Analysis) the environmental scanning with problems appropriately given and tools of analysis to diagnose the issues and problems. ? Suggested changes in the Promotion Mix: Knowledge of issues related to suggested changes in the marketing mix, includes details and relevant data and information; extremely well-organized.
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SUPPLEMENTARY ASSESSMENT Subject Code and Name SDM404: Service and Design Management Assessment Case Scenario Review Individual/Group Individual Length 1000 words Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include: a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies. b) Critically analyse how the service concept affects the service quality standards and the service management strategies. c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards. Submission As advised by Academic Services Weighting 100% Total Marks Pass / Fail Context: The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept. The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept. To complete the task, you are required to apply theoretical knowledge to the hypothetical case study. Instructions: This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following: – Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept. – List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required. – Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept. The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2). The structure of the report should be as follows: • Executive Summary • Table of Contents • Introduction • Hotel concept analysis • Relevant Service Quality Dimensions • Proposed Service Management Strategies • Conclusion • Reference List Students will be assessed according to: • Criteria set in the marking rubric • Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy • Referencing skills and meeting the minimum requirement for academic references Case Scenario for Assessment 1 (including data files): K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.
File Attachment One and Two– Service Levels (Guest/Customer/staff feedback) “The shop lacks of product variety and doesn’t have any local products to support local businesses.” “As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “ “The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained all about Kangaroo Island in the way to the hotel and arrived directly to our room” “ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits. The food menu was mainly done around international dishes.” “Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary” “ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names” “The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive. “Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their jobs as expected of a hotel of this type.” – Maddy Jones “The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and beverage offerings outside the main meals hours. “ “The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine. The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights. “We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.” “There is lack of staff during off peak hours to be able to offer the premium services that our guests required” “We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer” “As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”. “Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ” “The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.” “Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is “The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given “The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and they don’t differentiate between different staff levels or departments. Referencing: All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint. It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website. Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references. Submission Instruc.ons: 1. Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services. 2. Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references. 3. Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing. 4. All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide. 5. A Torrens University cover sheet is to be a^ached with the submission to Turnitin. 6. Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission. Academic Integrity All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online. Students also must keep a copy of all submitted material and any assessment drafts. Assessment Rubric Assessment Criteria Fail (Unacceptabl e) 0-49% Pass (Func.onal) 50-64% Credit (Proficient) 65-74% Distinction (Advanced) 75 -84% High Distinction (Exceptional) 85-100% Research and Either no Literature is Clear evidence Able to critically Has developed use of evidence of presented and appraise the and justified literature/ literature being uncritically, in a application of literature and using own ideas evidence of consulted or purely readings theory gained based on a reading irrelevant to descriptive way relevant to the from a variety of wide range of 20% the assignment and indicates subject; sources, sources which set. limitations of uses indicative developing own have been (0-14%) understanding. texts ideas in the thoroughly (15-18%) identified. process. analysed, applied (19-22%) (23-25%) and discussed. (26-30%) Knowledge of Inaccurate or Selection of Most key Insightful and Assignment theory inappropriate theory is theories are appropriate demonstrates 20% choice of appropriate included in the selection of integration and theory. but some work in an theory in key innovation in (0-9%) aspects have appropriate areas. the selection and been missed or straight- (15-16%) handling of misconstrued. forward theory. (10-12%) manner. (13-14%) (17-20%) Analysis and Fails to analyse Attempts to Can Can effectively Can critically critical case analyse case satisfactorily analyse case analyse novel interpretation information. information analyse case information; can and/or abstract 30% (0-9%) using given study using a apply major data and case theoretical range of theories and situations using a classification / theoretical compare wide range of principles. classification / alternative techniques (10-12%) principles. methods/ appropriate to (13-14%) techniques for the topic and analysis. theoretical (15-16%) principles. (17-20%) SDM 404_Assessment Brief 1 _Individual Report Due Week 6 Reviewed: March 2021 Page 7 of 8 Conclusion Unsubstantiate Limited Evidence of Good Analytical and and d/invalid evidence of conclusion and development of clear Recommendat ion conclusion and conclusion and recommendatio conclusion and conclusion and recommendati recommendati ns grounded in recommendation recommendation 20% ons based on ons supported theory/ s shown with s well-grounded anecdote and by theory/ literature. summary of in theory and generalisation literature. (13-14%) arguments literature showing only, or no (10-12%) based in theory/ development of conclusion at literature. new concepts. all. (0-9%) (15-16%) (17-20%) Presentation, logical flow and Referencing 10% Poor report formatting, lack of flow and presentation quality. Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level. Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow. Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%) SDM 404_Assessment Brief 1 _Individual Report Due Week 6 Reviewed: March 2021 Page 8 of 8
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SUPPLEMENTARY ASSESSMENT Subject Code and Name SDM404: Service and Design Management Assessment Case Scenario Review Individual/Group Individual Length 1000 words Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include: a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies. b) Critically analyse how the service concept affects the service quality standards and the service management strategies. c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards. Submission As advised by Academic Services Weighting 100% Total Marks Pass / Fail Context: The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept. The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept. To complete the task, you are required to apply theoretical knowledge to the hypothetical case study. Instructions: This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following:
Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept. The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2). The structure of the report should be as follows: • Executive Summary • Table of Contents • Introduction • Hotel concept analysis • Relevant Service Quality Dimensions • Proposed Service Management Strategies • Conclusion • Reference List Students will be assessed according to: • Criteria set in the marking rubric • Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy • Referencing skills and meeting the minimum requirement for academic references Case Scenario for Assessment 1 (including data files): K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.
File Attachment One and Two– Service Levels (Guest/Customer/staff feedback) “The shop lacks of product variety and doesn’t have any local products to support local businesses.” “As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “ “The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained all about Kangaroo Island in the way to the hotel and arrived directly to our room” “ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits. The food menu was mainly done around international dishes.” “Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary” “ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names” “The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive. “Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their jobs as expected of a hotel of this type.” – Maddy Jones “The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and beverage offerings outside the main meals hours. “ “The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine. The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights. “We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.” “There is lack of staff during off peak hours to be able to offer the premium services that our guests required” “We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer” “As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”. “Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ” “The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.” “Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is “The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given “The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and they don’t differentiate between different staff levels or departments. Referencing: All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint. It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website. Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references. Submission Instruc.ons:
Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission. Academic Integrity All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online. Students also must keep a copy of all submitted material and any assessment drafts. Assessment Rubric Assessment Criteria Fail (Unacceptabl e) 0-49% Pass (Func.onal) 50-64% Credit (Proficient) 65-74% Distinction (Advanced) 75 -84% High Distinction (Exceptional) 85-100% Research and Either no Literature is Clear evidence Able to critically Has developed use of evidence of presented and appraise the and justified literature/ literature being uncritically, in a application of literature and using own ideas evidence of consulted or purely readings theory gained based on a reading irrelevant to descriptive way relevant to the from a variety of wide range of 20% the assignment and indicates subject; sources, sources which set. limitations of uses indicative developing own have been (0-14%) understanding. texts ideas in the thoroughly (15-18%) identified. process. analysed, applied (19-22%) (23-25%) and discussed. (26-30%) Knowledge of Inaccurate or Selection of Most key Insightful and Assignment theory inappropriate theory is theories are appropriate demonstrates 20% choice of appropriate included in the selection of integration and theory. but some work in an theory in key innovation in (0-9%) aspects have appropriate areas. the selection and been missed or straight- (15-16%) handling of misconstrued. forward theory. (10-12%) manner. (13-14%) (17-20%) Analysis and Fails to analyse Attempts to Can Can effectively Can critically critical case analyse case satisfactorily analyse case analyse novel interpretation information. information analyse case information; can and/or abstract 30% (0-9%) using given study using a apply major data and case theoretical range of theories and situations using a classification / theoretical compare wide range of principles. classification / alternative techniques (10-12%) principles. methods/ appropriate to (13-14%) techniques for the topic and analysis. theoretical (15-16%) principles. (17-20%) SDM 404_Assessment Brief 1 _Individual Report Page 7 of 8 Conclusion Unsubstantiate Limited Evidence of Good Analytical and and d/invalid evidence of conclusion and development of clear Recommendat ion conclusion and conclusion and recommendatio conclusion and conclusion and recommendati recommendati ns grounded in recommendation recommendation 20% ons based on ons supported theory/ s shown with s well-grounded anecdote and by theory/ literature. summary of in theory and generalisation literature. (13-14%) arguments literature showing only, or no (10-12%) based in theory/ development of conclusion at literature. new concepts. all. (0-9%) (15-16%) (17-20%) Presentation, logical flow and Referencing 10% Poor report formatting, lack of flow and presentation quality. Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level. Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow. Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%)
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Timely Delivery. capitalessaywriting.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction. Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
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Enjoy our bonus services. You can make a free inquiry before placing and your order and paying this way, you know just how much you will pay. service Quality Standards and Service Management strategies
Premium papers. We provide the highest quality papers in the writing industry. Our company only employs specialized professional writers who take pride in satisfying the needs of our huge client base by offering them premium writing services.
SUPPLEMENTARY ASSESSMENT Subject Code and Name SDM404: Service and Design Management Assessment Case Scenario Review Individual/Group Individual Length 1000 words Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include: a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies. b) Critically analyse how the service concept affects the service quality standards and the service management strategies. c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards. Submission As advised by Academic Services Weighting 100% Total Marks Pass / Fail Context: The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept. The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept. To complete the task, you are required to apply theoretical knowledge to the hypothetical case study. Instructions: This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following:
Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept. The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2). The structure of the report should be as follows: • Executive Summary • Table of Contents • Introduction • Hotel concept analysis • Relevant Service Quality Dimensions • Proposed Service Management Strategies • Conclusion • Reference List Students will be assessed according to: • Criteria set in the marking rubric • Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy • Referencing skills and meeting the minimum requirement for academic references Case Scenario for Assessment 1 (including data files): K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.
File Attachment One and Two– Service Levels (Guest/Customer/staff feedback) “The shop lacks of product variety and doesn’t have any local products to support local businesses.” “As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “ “The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained all about Kangaroo Island in the way to the hotel and arrived directly to our room” “ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits. The food menu was mainly done around international dishes.” “Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary” “ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names” “The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive. “Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their jobs as expected of a hotel of this type.” – Maddy Jones “The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and beverage offerings outside the main meals hours. “ “The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine. The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights. “We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.” “There is lack of staff during off peak hours to be able to offer the premium services that our guests required” “We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer” “As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”. “Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ” “The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.” “Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is “The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given “The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and they don’t differentiate between different staff levels or departments. Referencing: All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint. It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website. Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references. Submission Instruc.ons:
Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission. Academic Integrity All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online. Students also must keep a copy of all submitted material and any assessment drafts. Assessment Rubric Assessment Criteria Fail (Unacceptabl e) 0-49% Pass (Func.onal) 50-64% Credit (Proficient) 65-74% Distinction (Advanced) 75 -84% High Distinction (Exceptional) 85-100% Research and Either no Literature is Clear evidence Able to critically Has developed use of evidence of presented and appraise the and justified literature/ literature being uncritically, in a application of literature and using own ideas evidence of consulted or purely readings theory gained based on a reading irrelevant to descriptive way relevant to the from a variety of wide range of 20% the assignment and indicates subject; sources, sources which set. limitations of uses indicative developing own have been (0-14%) understanding. texts ideas in the thoroughly (15-18%) identified. process. analysed, applied (19-22%) (23-25%) and discussed. (26-30%) Knowledge of Inaccurate or Selection of Most key Insightful and Assignment theory inappropriate theory is theories are appropriate demonstrates 20% choice of appropriate included in the selection of integration and theory. but some work in an theory in key innovation in (0-9%) aspects have appropriate areas. the selection and been missed or straight- (15-16%) handling of misconstrued. forward theory. (10-12%) manner. (13-14%) (17-20%) Analysis and Fails to analyse Attempts to Can Can effectively Can critically critical case analyse case satisfactorily analyse case analyse novel interpretation information. information analyse case information; can and/or abstract 30% (0-9%) using given study using a apply major data and case theoretical range of theories and situations using a classification / theoretical compare wide range of principles. classification / alternative techniques (10-12%) principles. methods/ appropriate to (13-14%) techniques for the topic and analysis. theoretical (15-16%) principles. (17-20%) SDM 404_Assessment Brief 1 _Individual Report Due Week 6 Reviewed: March 2021 Page 7 of 8 Conclusion Unsubstantiate Limited Evidence of Good Analytical and and d/invalid evidence of conclusion and development of clear Recommendat ion conclusion and conclusion and recommendatio conclusion and conclusion and recommendati recommendati ns grounded in recommendation recommendation 20% ons based on ons supported theory/ s shown with s well-grounded anecdote and by theory/ literature. summary of in theory and generalisation literature. (13-14%) arguments literature showing only, or no (10-12%) based in theory/ development of conclusion at literature. new concepts. all. (0-9%) (15-16%) (17-20%) Presentation, logical flow and Referencing 10% Poor report formatting, lack of flow and presentation quality. Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level. Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow. Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%) SDM 404_Assessment Brief 1 _Individual Report Due Week 6 Reviewed: March 2021 Page 8 of 8
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1. What is cloud computing from a “* as a Service” perspective? How does virtualization work on say, VirtualBox? What role does virtualization play on the cloud platform?
2. What are some differences between using a Cat6 cable and Wi-Fi for say, watching Netflix? What security implications can you think of between the two approaches? Use layers to explain.
3. What is cloud orchestration? What are some advantages of using a cloud orchestration platform (such as Juju)? What role does orchestration play in scalability of a business?
4. What are hybrid mobile apps? What are some advantages of this approach? What role does the cloud play in hybrid mobile apps?
5. What are the advantages of IPv6 over IPv4? Why is security often considered to be a major advantage in IPv6
Original and non-plagiarized custom papers. Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
Timely Delivery. capitalessaywriting.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction. Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
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Case Analysis: Dave is a driver for Empire Courier Service. Around the company, Dave is known as sort of a hothead. During his previous employment at another company, Dave had been involved in a workplace fistfight with a fellow employee, resulting in criminal charges.
One day, between deliveries and in a company vehicle, Dave decides to get lunch. While leaving the parking lot at Big Burrito Bistro, the favorite lunch spot for most Empire Courier employees, Dave negligently causes a car accident with another vehicle, resulting in injuries to Victor, the driver of the other car. As Dave and Victor are waiting on the side of the road for the police to arrive, Victor comments to Dave, “Oh, you drive for Empire Courier Service. It doesn’t surprise me that Empire hires bad drivers because their service stinks, and their prices are too high!” Dave is so offended that Victor would insult his employer’s professional reputation that he punches Victor in the face, causing Victor to suffer even more injuries. Empire Courier Service does not, as a matter of policy, do criminal background checks on its employees.
Within your paper, define agency and how an agency relationship is created. Identify the various types of agency relationships, and explain tort liability and how it relates to the agency relationship.
Then, considering the legal principles discussed in Chapter 20, explain who is liable for Dave’s negligence for causing the car accident, and explain who is liable for Dave’s intentional tort for punching Victor.
Provide your answers in a case analysis of at least two pages in length.
One source is required. Include an introduction in your paper. Adhere to APA Style when creating citations and references for this assignment. APA formatting, however, is not necessary.
An agency is an organisation or an institution that agrees to act on behalf of or instead of its client subject to the control of the client. One common example is the house agent. In a business relationship thus, the principle agent relationship calls for being either the employer/ employee relationship or through and independent contractor(“Relationships which give rise to strict liability for the tort of another,” 2019). The agency relationship thus looks at the fiduciary relation that is as a result from the manifesto of consent by an individual person to another where the other individual is going act on his behalf which is also subject to control or the consent of the other party.
In the agency relationship like that of Dave and Empire courier services one individual (the agent) will agree to do something for another party that is also subject to the control of the other party. In this relationship also the other party should agree to the agreement(Giliker, n.d.). This also means that the principle is going to be bound by what the agent does based on the fact that the agent is acting in the manner which the principle would have acted him/self
Agent relationships
In regard to the official stipulation of a particular agent relationship is often specified in the contract. The agent relationship usually consists of any capable and consenting parties with the intent to perform a legal undertaking. In other words, the principle of the agency relationship will look at the single individual that appoints an agent in performing various duties. The agency relationships by this descriptions will contain principles that are nonprofit organisations, corporations, government agencies and partnerships(“Relationships which give rise to strict liability for the tort of another,” 2019). In any case the agent will be an individual that is adept to known the task that they are delegated by the principle and they are going to execute the assignment without issues. For example the principle and agent relations will look at hiring an attorney in doing legal work, commissioning a contractor in doing repairs oremploying an individual in diversification of a stock portfolio.
In the case of Dave and Empire Courier services, the principle is the Empire Courier Services while Dave is the agent since he is performing the skilled work of driving the car and transporting the courier. In most case, principles will consist of business owners that employ or chose other persons to carry out the task on their behalf(Giliker, n.d.). The agency torts has a number of rules related to liability between the principle and the agent. According to the tort the agent usually works as an extension of the principle as if the principle was present. Based on this, in regard to Dave and Empire courier services, the principle which is Empire courier services are going to be held liable for the agent’s torts including wrongful act which called for a civil cause of action(“Relationships which give rise to strict liability for the tort of another,” 2019). The agency tort show that a principle will be held liable when the principle negligently hired the agent, the principle gave faulty instructions or the principle failed to properly supervise the agent.
In conclusion given the history of Dave with running the agency business including personal conduct, it can thus be affirmed that in the recent instances the principal actednegligently on the way it handled the conduct of Dave, whic,…………………………………………………………………………………………………………………………………………………………………………………………………………………………………,………………………………………………………………………………………………………………………………………………………………………………………………………………………………… Dave is a driver for Empire Courier Service.
Assignment: Inventory Management, research two (2) manufacturing or two (2) service companies that manage inventory and complete this assignment.
Write a six to eight (6-8) page paper in which you:
Determine the types of inventories these companies currently manage and describe their essential inventory characteristics.
Analyze how each of their goods and service design concepts are integrated.
Evaluate the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction.
Compare and contrast the four (4) different types of layouts found with each company; explain the importance of the layouts to the company’s manufacturing or service operations.
Determine at least two (2) metrics to evaluate supply chain performance of the companies; suggest improvements to the design and operations of their supply chains based on those metrics.
Suggest ways to improve the inventory management for each of the companies without affecting operations and the customer benefit package. Provide a rationale to support the suggestion.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements: • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are: • Evaluate the processes used in designing and producing goods and services. • Determine four layout patterns and when they should be used. • Utilize the concept of supply chain management. • Employ the concept of capacity management. • Evaluate the management of inventories and resources. • Use technology and information resources to research issues in operations management. • Write clearly and concisely about operations management using proper writing mechanics.
Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric. Points: 300Assignment 2: Inventory ManagementCriteria Unacceptable Below 60% FMeets Minimum Expectations 60-69% D Fair 70-79% C Proficient 80-89% B Exemplary 90-100% A1. Determine the types of inventories these companies currently manage and describe their essential inventory characteristics. Weight: 10%Did not submit or incompletely determined the types of inventories these companies currently manage; Did not submit or incompletely described their essential inventory characteristics. Insufficiently determined the types of inventories these companies currently manage; Insufficiently described their essential inventory characteristics.Partially determined the types of inventories these companies currently manage; Partially described their essential inventory characteristics.Satisfactorily determined the types of inventories these companies currently manage; Satisfactorily described their essential inventory characteristics.Thoroughly determined the types of inventories these companies currently manage; Thoroughly described their essential inventory characteristics.2. Analyze how each of their goods and service design concepts are integrated. Weight: 15%Did not submit or incompletely analyzed how each of their goods and service design concepts are integrated.Insufficiently analyzed how each of their goods and service design concepts are integrated.Partially analyzed how each of their goods and service design concepts are integrated.Satisfactorily analyzed how each of their goods and service design concepts are integrated.Thoroughly analyzed how each of their goods and service design concepts are integrated.3. Evaluate the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction Service companies that manage inventory. Weight: 15%Did not submit or incompletely evaluated the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction.Insufficiently evaluated the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction.Partially evaluated the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction.Satisfactorily evaluated the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction.Thoroughly evaluated the role their inventory plays in the company’s performance, operational efficiency, and cu
Samsung and Apple companies are leading companies in the global electronics industry. The two companies have largely invested in research in the development of new products in order to cope up with high competition in this industry as well as the evolving nature of customer needs and technological advancement. The two companies manufacture mobile phones and computers as their main products. However, Samsung has diversified its product base to include other electronic products such as television sets and refrigerators among other products. The two companies have put in place elaborate inventory management systems that that are unique and relevant to their individual operations.
Types of inventories and essential characteristics
The Apple Company maintains two major types of inventory. These include the parts inventory and the products inventory. The part inventory includes all the parts that the company sources from suppliers and uses them in the manufacture of its products. The unique way in which Apple has been able to manage this type of inventory is through shipping parts directly to the manufacturing plant. This way, the company has been able to cut down on storage costs and maintained low inventory.
The second inventory that the Apple Company maintains is the finished product inventory. The company has a wide product base. The major inventories for apple under this category include IPhone, IPad, MacBook, Mac…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….. Service companies that manage inventory
Required Text: Leadership: A Critical Introduction. 9780415625937
This course will include writing 1 research paper to be no less than 10 pages in length on a topic related to Contemporary Leadership.
PLEASE FOLLOW MEMO FORMAT WHEN COMPLETING THE PAPER ASSIGNMENT
Please submit in MLA formatting and documented, which will include a title page and work cited or bibliographic information. Essays are graded on correct grammar, in-paper citations and word syntax (usage), as well as substance.
Course Objectives To understand why certain leaders are successful. Enhance the understanding of students as it relates to leadership & decision-making. To analyze the role of leaders and their impact on organizations they lead. Learning Outcomes Upon successful completion of this class, the student will be able to:
Discuss the importance of leadership & ethics in public service.
Compare and contrast ethics and moral action.
Discuss selected theories of leadership.
Compare and contrast leadership and management.
Develop a personal definition of ethics.
Reflect on ethics and leadership in your organization.
Case Analysis Dave is a driver for Empire Courier Service. Around the company, Dave is known as sort of a hothead. During his previous employment at another company, Dave had been involved in a workplace fistfight with a fellow employee, resulting in criminal charges.
One day, between deliveries and in a company vehicle, Dave decides to get lunch. While leaving the parking lot at Big Burrito Bistro, the favorite lunch spot for most Empire Courier employees, Dave negligently causes a car accident with another vehicle, resulting in injuries to Victor, the driver of the other car. As Dave and Victor are waiting on the side of the road for the police to arrive, Victor comments to Dave, “Oh, you drive for Empire Courier Service. It doesn’t surprise me that Empire hires bad drivers because their service stinks, and their prices are too high!” Dave is so offended that Victor would insult his employer’s professional reputation that he punches Victor in the face, causing Victor to suffer even more injuries. Empire Courier Service does not, as a matter of policy, do criminal background checks on its employees.
Within your paper, define agency and how an agency relationship is created. Identify the various types of agency relationships, and explain tort liability and how it relates to the agency relationship.
Then, considering the legal principles discussed in Chapter 20, explain who is liable for Dave’s negligence for causing the car accident, and explain who is liable for Dave’s intentional tort for punching Victor.
Provide your answers in a case analysis of at least two pages in length.
One source is required. Include an introduction in your paper. Adhere to APA Style when creating citations and references for this assignment. APA formatting, however, is not necessary.
Business Law paper: Driver for Empire Courier Service
Name
Institution
Supervisor
Date
Business Law Paper
An agency is an organisation or an institution that agrees to act on behalf of or instead of its client subject to the control of the client. One common example is the house agent. In a business relationship thus, the principle agent relationship calls for being either the employer/ employee relationship or through and independent contractor(“Relationships which give rise to strict liability for the tort of another,” 2019). The agency relationship thus looks at the fiduciary relation that is as a result from the manifesto of consent by an individual person to another where the other individual is going act on his behalf which is also subject to control or the consent of the other party.
In the agency relationship like that of Dave and Empire courier services one individual (the agent) will agree to do something for another party that is also subject to the control of the other party. In this relationship also the other party should agree to the agreement(Giliker, n.d.). This also means that the principle is going to be bound by what the agent does based on the fact that the agent is acting in the manner which the principle would have acted him/self
Agent relationships In regard to the official stipulation of a particular agent relationship is often specified in the contract. The agent relationship usually consists of any capable and consenting parties with the intent to perform a legal undertaking. In other words, the principle of the agency relationship will look at the single individual that appoints an agent in performing various duties. The agency relationships by this descriptions will contain principles that are nonprofit organisations, corporations, government agencies and partnerships(“Relationships which give rise to strict liability for the tort of another,” 2019). In any case the agent will be an individual that is adept to known the task that they are delegated…………………………………………………………………………………………………
*****Use a 7 years old boy who leave with his mother and father figure not present in the child’s live. the child is not focus and get frustrated easily and has some behavioral problem but was never diagnose*********** Part I. Client Assessment Ask your agency Field Instructor to assist you in choosing a client with whom, ideally, you will work for a few months. Ongoing work in is not always possible, especially in settings such as homeless shelter, hospital, or rehabilitation facility. To help the student develop cultural awareness and assessment skills, client’s background should be different than student’s background. Interview the client to complete the Client Assessment form found in Blackboard under Course Documents. Since not all clients are competent to provide all information, it is acceptable to use collateral information from family members and team members, as long as you cite the source or information. Each section of the Assessment must have sufficient details (at least 5 sentences per each section unless section is not applicable). Part II. Client Intervention Service Plan Develop an Intervention Service Plan using the Intervention Service Plan form available on BB under Course Documents. Begin by summarizing (do not copy and paste) Client Assessment reflecting social work person-in-environment (PIE) perspectives / systems theory. Prioritize the list of client needs following Maslow’s Hierarchy of Needs. The goal of the Intervention Service Plan should be mutually developed by the client and the student. All goals and objectives to follow SMART format (Specific, Measurable, Achievable, Realistic, Timely) There should be at least two (2) objectives per goal.
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