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Mississippi College- and Career-Readiness Standards webpage.

Test and Measurements 

In this assignment, you will choose standards that you will be teaching in the classroom, and take time to better understand them. This process is one that is essential to teaching in all content areas. Not only will it help you to better understand instructional activities and gain insight into how to support students during instruction, but it will also help you to create effective assessments.  

Choose the standards that you will be teaching from the Mississippi College- and Career-Readiness Standards webpage. 

https://www.mdek12.org/OAE/college-and-career-readiness-standards (Links to an external site.)

  1. Choose 2 standards to analyze.
  2. Open the following document: https://docs.google.com/document/d/1zbpT_2gbnadpM_qedms2xXgakyWJdgKjWQ6YF4rIBs8/edit?usp=sharing (Links to an external site.)—ATTACHED
  3. Make a copy of the document.
  4. Fill in the charts for the 2 standards you chose.
  5. You will submit this document as a pdf. Please remember to name your document.

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The USPAP provides 10 standards to meet when performing valuation or appraisal of a business.

the reply must be at least 250 words. Do not just say “good job” or “I learned something from your post.” Replies are not a cheering exercise. Instead, your replies must be substantial, reflecting what you learned from reading the post, offering an extension, or correcting a mistake. Use what you learned in researching for your post (or knowledge gained from other classes or personal experience) to either supplement or critique the post you are writing about. 

     The USPAP provides 10 standards to meet when performing valuation or appraisal of a business. Each of these standards encompass a different type of business. Real estate valuation is covered in standards 1-6, personal property in 3, 6, 7, and 8, and businesses and intangible assets in 3, 9, and 10. This thread will be discussing standard 9, which discusses the development stages of a business appraisal. This standard is broken up into 5 rules. Rule 1 discusses how the appraiser should be knowledgeable in various methods, practices, and procedures, and to ensure he or she has not made any substantial errors. Rule 2 offers definitions to various items that the appraiser is required to identify such as different assumptions, conditions, and basic definitions of the client, product, and purpose. Rule three simply encourages the appraiser to compare the liquidation value against the going concern value, specifically to identify if the liquidation value happens to be greater than the going concern value. Rule 4 seems to add further into rule 1, encouraging the appraiser to use multiple approaches and to ensure that all variables and information is accounted for. Finally, Rule 5 requires the appraiser to be able to ethically reconcile his appraisal, by explaining the relevance and accuracy of each approach, method, procedure, and calculation.

            This standard applies to businesses and intangible assets. An example in which this standard might be applicable, is to essentially all businesses. This standard requires appraisers to utilize each approach, income, market, and asset, in their final valuation. This exists to provide the most complete and accurate valuation, and compares the businesses income value to their competitors, and their assets. Being heavily invested in the stock market, this is a very valuable principle to work from. A business might be performing poorly through their income approach, however, their assets might be exponentially more valuable than the actual revenue that the business brings in. This comparison reminds me of a story told by Peter Lynch, a former fidelity mutual fund manager, in his book One Up on Wall Street. 21st Century Fox had recently purchased the Pebble Beach Golf course at fair market value. This fair market value was actually understated an incredible amount, as the assets that Pebble Beach had owned were much more valuable than the business itself. 21st Century Fox ended up selling an unused section of land on the Pebble Beach property for tens of millions of dollars (Lynch, 2000). The stock proceeded to rise exponentially, to which Peter Lynch earned an enormous gain in the stock market. This is a perfect example of ensuring the appraiser explores all sources of revenue and assets to derive an accurate appraisal as stated in Standard 10 of the USPAP.

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Uniform Standards of Professional Appraisal Practice

The Uniform Standards of Professional Appraisal Practice (USPAP) are the generally accepted standards for professional appraisal practice in North America. USPAP contains standards for all types of appraisal services. Standards are included for real estate, personal property, business and mass appraisal. The purpose of USPAP is to promote and maintain a high level of public trust in appraisal practice by establishing requirements for appraisers.

All appraisal reports must include a signed and dated certification that these USPAP requirements have been fulfilled. Among the many stipulations, USPAP requires that the appraiser act as a neutral, disinterested third party, who reports the facts in an unbiased manner. These and other requirements comprise the “standard of care” to which appraisers must adhere.

Discuss one USPAP (Uniform Standards of Professional Appraisal Practice) Business Valuation Standard and how that standard may apply to a given circumstance in a business valuation engagement.

You are required to submit a thread of at least 450 words in response to the provided prompt for each forum. For each thread, you must support your assertions with at least two (2) scholarly/professional sources (note that Investopedia and Wikipedia are not scholarly/professional sources). Your sources MUST be cited at the end of your post using proper APA format

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Based on the readings, there are professional standards and best practices for record keeping

 Based on the readings, there are professional standards and best practices for record keeping. One day you left work and forgot you left a file of notes on your desk. Maintenance came in your office and while cleaning, read through some of your clients files. Come to find out one of your clients is their cousin. The next day you arrive to work and have an urgent message from the client that you disclosed their information to their cousin. Now they want to sue you. How would your handle this situation? 

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Understand the concept of Service concept, Service Quality Standards and Service Management strategies.

SUPPLEMENTARY ASSESSMENT
Subject Code and Name SDM404: Service and Design Management
Assessment Case Scenario Review
Individual/Group Individual
Length 1000 words
Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include:
a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies.
b) Critically analyse how the service concept affects the service quality standards and the service management strategies.
c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards.
Submission As advised by Academic Services
Weighting 100%
Total Marks Pass / Fail
Context:
The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept.
The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept.
To complete the task, you are required to apply theoretical knowledge to the hypothetical case study.
Instructions:
This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following:
– Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
– List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
– Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept.
The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2).
The structure of the report should be as follows:
• Executive Summary
• Table of Contents
• Introduction
• Hotel concept analysis
• Relevant Service Quality Dimensions
• Proposed Service Management Strategies
• Conclusion
• Reference List
Students will be assessed according to:
• Criteria set in the marking rubric
• Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy
• Referencing skills and meeting the minimum requirement for academic references
Case Scenario for Assessment 1 (including data files):
K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.


File Attachment One and Two– Service Levels (Guest/Customer/staff feedback)
“The shop lacks of product variety and doesn’t have any local products to support local businesses.”
“As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “
“The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained
all about Kangaroo Island in the way to the hotel and arrived directly to our room”
“ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits.
The food menu was mainly done around international dishes.”
“Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary”
“ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names”
“The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive.
“Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their
jobs as expected of a hotel of this type.” – Maddy Jones
“The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and
beverage offerings outside the main meals hours. “
“The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our
dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine.
The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights.
“We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.”
“There is lack of staff during off peak hours to be able to offer the premium services that our guests required”
“We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer”
“As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”.
“Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ”
“The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.”
“Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is
“The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given
“The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and
they don’t differentiate between different staff levels or departments.
Referencing:
All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint.
It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website.
Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references.
Submission Instruc.ons:
1. Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
2. Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
3. Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
4. All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
5. A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
6. Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission.
Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.
Assessment Rubric
Assessment
Criteria Fail
(Unacceptabl
e)
0-49% Pass
(Func.onal)
50-64% Credit
(Proficient) 65-74% Distinction
(Advanced)
75 -84% High
Distinction
(Exceptional) 85-100%
Research and Either no Literature is Clear evidence Able to critically Has developed
use of evidence of presented and appraise the and justified
literature/ literature being uncritically, in a application of literature and using own ideas
evidence of consulted or purely readings theory gained based on a
reading irrelevant to descriptive way relevant to the from a variety of wide range of
20% the assignment and indicates subject; sources, sources which
set. limitations of uses indicative developing own have been
(0-14%) understanding. texts ideas in the thoroughly
(15-18%) identified. process. analysed, applied
(19-22%)
(23-25%)
and discussed. (26-30%)
Knowledge of Inaccurate or Selection of Most key Insightful and Assignment
theory inappropriate theory is theories are appropriate demonstrates
20% choice of appropriate included in the selection of integration and
theory. but some work in an theory in key innovation in
(0-9%) aspects have appropriate areas. the selection and
been missed or straight- (15-16%) handling of
misconstrued. forward theory.
(10-12%)
manner. (13-14%)
(17-20%)
Analysis and Fails to analyse Attempts to Can Can effectively Can critically
critical case analyse case satisfactorily analyse case analyse novel
interpretation information. information analyse case information; can and/or abstract
30% (0-9%) using given study using a apply major data and case
theoretical range of theories and situations using a
classification / theoretical compare wide range of
principles. classification / alternative techniques
(10-12%) principles. methods/ appropriate to
(13-14%) techniques for the topic and
analysis. theoretical
(15-16%)
principles. (17-20%)
SDM 404_Assessment Brief 1 _Individual Report Due Week 6
Reviewed: March 2021
Page 7 of 8
Conclusion Unsubstantiate Limited Evidence of Good Analytical and
and d/invalid evidence of conclusion and development of clear
Recommendat
ion conclusion and conclusion and recommendatio conclusion and conclusion and
recommendati recommendati ns grounded in recommendation recommendation
20% ons based on ons supported theory/ s shown with s well-grounded
anecdote and by theory/ literature. summary of in theory and
generalisation literature. (13-14%) arguments literature showing
only, or no (10-12%) based in theory/ development of
conclusion at literature. new concepts.
all.
(0-9%)
(15-16%)
(17-20%)
Presentation,
logical flow and
Referencing
10% Poor report formatting, lack of flow and presentation quality.
Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level.
Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow.
Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%)
SDM 404_Assessment Brief 1 _Individual Report Due Week 6
Reviewed: March 2021
Page 8 of 8

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service Quality Standards and Service Management strategies

SUPPLEMENTARY ASSESSMENT
Subject Code and Name SDM404: Service and Design Management
Assessment Case Scenario Review
Individual/Group Individual
Length 1000 words
Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include:
a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies.
b) Critically analyse how the service concept affects the service quality standards and the service management strategies.
c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards.
Submission As advised by Academic Services
Weighting 100%
Total Marks Pass / Fail
Context:
The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept.
The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept.
To complete the task, you are required to apply theoretical knowledge to the hypothetical case study.
Instructions:
This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following:

  • Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
  • List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
  • Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept.
    The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2).
    The structure of the report should be as follows:
    • Executive Summary
    • Table of Contents
    • Introduction
    • Hotel concept analysis
    • Relevant Service Quality Dimensions
    • Proposed Service Management Strategies
    • Conclusion
    • Reference List
    Students will be assessed according to:
    • Criteria set in the marking rubric
    • Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy
    • Referencing skills and meeting the minimum requirement for academic references
    Case Scenario for Assessment 1 (including data files):
    K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.

File Attachment One and Two– Service Levels (Guest/Customer/staff feedback)
“The shop lacks of product variety and doesn’t have any local products to support local businesses.”
“As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “
“The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained
all about Kangaroo Island in the way to the hotel and arrived directly to our room”
“ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits.
The food menu was mainly done around international dishes.”
“Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary”
“ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names”
“The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive.
“Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their
jobs as expected of a hotel of this type.” – Maddy Jones
“The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and
beverage offerings outside the main meals hours. “
“The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our
dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine.
The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights.
“We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.”
“There is lack of staff during off peak hours to be able to offer the premium services that our guests required”
“We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer”
“As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”.
“Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ”
“The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.”
“Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is
“The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given
“The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and
they don’t differentiate between different staff levels or departments.
Referencing:
All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint.
It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website.
Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references.
Submission Instruc.ons:

  1. Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
  2. Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
  3. Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
  4. All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
  5. A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
  6. Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission.
    Academic Integrity
    All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online.
    Students also must keep a copy of all submitted material and any assessment drafts.
    Assessment Rubric
    Assessment
    Criteria Fail
    (Unacceptabl
    e)
    0-49% Pass
    (Func.onal)
    50-64% Credit
    (Proficient) 65-74% Distinction
    (Advanced)
    75 -84% High
    Distinction
    (Exceptional) 85-100%
    Research and Either no Literature is Clear evidence Able to critically Has developed
    use of evidence of presented and appraise the and justified
    literature/ literature being uncritically, in a application of literature and using own ideas
    evidence of consulted or purely readings theory gained based on a
    reading irrelevant to descriptive way relevant to the from a variety of wide range of
    20% the assignment and indicates subject; sources, sources which
    set. limitations of uses indicative developing own have been
    (0-14%) understanding. texts ideas in the thoroughly
    (15-18%) identified. process. analysed, applied
    (19-22%)
    (23-25%)
    and discussed. (26-30%)
    Knowledge of Inaccurate or Selection of Most key Insightful and Assignment
    theory inappropriate theory is theories are appropriate demonstrates
    20% choice of appropriate included in the selection of integration and
    theory. but some work in an theory in key innovation in
    (0-9%) aspects have appropriate areas. the selection and
    been missed or straight- (15-16%) handling of
    misconstrued. forward theory.
    (10-12%)
    manner. (13-14%)
    (17-20%)
    Analysis and Fails to analyse Attempts to Can Can effectively Can critically
    critical case analyse case satisfactorily analyse case analyse novel
    interpretation information. information analyse case information; can and/or abstract
    30% (0-9%) using given study using a apply major data and case
    theoretical range of theories and situations using a
    classification / theoretical compare wide range of
    principles. classification / alternative techniques
    (10-12%) principles. methods/ appropriate to
    (13-14%) techniques for the topic and
    analysis. theoretical
    (15-16%)
    principles. (17-20%)
    SDM 404_Assessment Brief 1 _Individual Report
    Page 7 of 8
    Conclusion Unsubstantiate Limited Evidence of Good Analytical and
    and d/invalid evidence of conclusion and development of clear
    Recommendat
    ion conclusion and conclusion and recommendatio conclusion and conclusion and
    recommendati recommendati ns grounded in recommendation recommendation
    20% ons based on ons supported theory/ s shown with s well-grounded
    anecdote and by theory/ literature. summary of in theory and
    generalisation literature. (13-14%) arguments literature showing
    only, or no (10-12%) based in theory/ development of
    conclusion at literature. new concepts.
    all.
    (0-9%)
    (15-16%)
    (17-20%)
    Presentation,
    logical flow and
    Referencing
    10% Poor report formatting, lack of flow and presentation quality.
    Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level.
    Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow.
    Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%)
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Service Quality Standards and Service Management strategies

SUPPLEMENTARY ASSESSMENT
Subject Code and Name SDM404: Service and Design Management
Assessment Case Scenario Review
Individual/Group Individual
Length 1000 words
Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include:
a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies.
b) Critically analyse how the service concept affects the service quality standards and the service management strategies.
c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards.
Submission As advised by Academic Services
Weighting 100%
Total Marks Pass / Fail
Context:
The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept.
The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept.
To complete the task, you are required to apply theoretical knowledge to the hypothetical case study.
Instructions:
This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following:

  • Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
  • List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
  • Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept.
    The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2).
    The structure of the report should be as follows:
    • Executive Summary
    • Table of Contents
    • Introduction
    • Hotel concept analysis
    • Relevant Service Quality Dimensions
    • Proposed Service Management Strategies
    • Conclusion
    • Reference List
    Students will be assessed according to:
    • Criteria set in the marking rubric
    • Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy
    • Referencing skills and meeting the minimum requirement for academic references
    Case Scenario for Assessment 1 (including data files):
    K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.

File Attachment One and Two– Service Levels (Guest/Customer/staff feedback)
“The shop lacks of product variety and doesn’t have any local products to support local businesses.”
“As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “
“The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained
all about Kangaroo Island in the way to the hotel and arrived directly to our room”
“ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits.
The food menu was mainly done around international dishes.”
“Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary”
“ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names”
“The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive.
“Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their
jobs as expected of a hotel of this type.” – Maddy Jones
“The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and
beverage offerings outside the main meals hours. “
“The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our
dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine.
The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights.
“We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.”
“There is lack of staff during off peak hours to be able to offer the premium services that our guests required”
“We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer”
“As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”.
“Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ”
“The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.”
“Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is
“The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given
“The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and
they don’t differentiate between different staff levels or departments.
Referencing:
All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint.
It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website.
Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references.
Submission Instruc.ons:

  1. Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
  2. Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
  3. Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
  4. All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
  5. A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
  6. Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission.
    Academic Integrity
    All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online.
    Students also must keep a copy of all submitted material and any assessment drafts.
    Assessment Rubric
    Assessment
    Criteria Fail
    (Unacceptabl
    e)
    0-49% Pass
    (Func.onal)
    50-64% Credit
    (Proficient) 65-74% Distinction
    (Advanced)
    75 -84% High
    Distinction
    (Exceptional) 85-100%
    Research and Either no Literature is Clear evidence Able to critically Has developed
    use of evidence of presented and appraise the and justified
    literature/ literature being uncritically, in a application of literature and using own ideas
    evidence of consulted or purely readings theory gained based on a
    reading irrelevant to descriptive way relevant to the from a variety of wide range of
    20% the assignment and indicates subject; sources, sources which
    set. limitations of uses indicative developing own have been
    (0-14%) understanding. texts ideas in the thoroughly
    (15-18%) identified. process. analysed, applied
    (19-22%)
    (23-25%)
    and discussed. (26-30%)
    Knowledge of Inaccurate or Selection of Most key Insightful and Assignment
    theory inappropriate theory is theories are appropriate demonstrates
    20% choice of appropriate included in the selection of integration and
    theory. but some work in an theory in key innovation in
    (0-9%) aspects have appropriate areas. the selection and
    been missed or straight- (15-16%) handling of
    misconstrued. forward theory.
    (10-12%)
    manner. (13-14%)
    (17-20%)
    Analysis and Fails to analyse Attempts to Can Can effectively Can critically
    critical case analyse case satisfactorily analyse case analyse novel
    interpretation information. information analyse case information; can and/or abstract
    30% (0-9%) using given study using a apply major data and case
    theoretical range of theories and situations using a
    classification / theoretical compare wide range of
    principles. classification / alternative techniques
    (10-12%) principles. methods/ appropriate to
    (13-14%) techniques for the topic and
    analysis. theoretical
    (15-16%)
    principles. (17-20%)
    SDM 404_Assessment Brief 1 _Individual Report Due Week 6
    Reviewed: March 2021
    Page 7 of 8
    Conclusion Unsubstantiate Limited Evidence of Good Analytical and
    and d/invalid evidence of conclusion and development of clear
    Recommendat
    ion conclusion and conclusion and recommendatio conclusion and conclusion and
    recommendati recommendati ns grounded in recommendation recommendation
    20% ons based on ons supported theory/ s shown with s well-grounded
    anecdote and by theory/ literature. summary of in theory and
    generalisation literature. (13-14%) arguments literature showing
    only, or no (10-12%) based in theory/ development of
    conclusion at literature. new concepts.
    all.
    (0-9%)
    (15-16%)
    (17-20%)
    Presentation,
    logical flow and
    Referencing
    10% Poor report formatting, lack of flow and presentation quality.
    Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level.
    Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow.
    Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%)
    SDM 404_Assessment Brief 1 _Individual Report Due Week 6
    Reviewed: March 2021
    Page 8 of 8
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is intended to provide specific standards to cover most situations encountered by psychologists

The Preamble of the ethics code states it “is intended to provide specific standards to cover most situations encountered by psychologists” and “requires a personal commitment and lifelong effort to act ethically.” Describe three ways your personal beliefs or morals affect how you carry out the ethics code. https://www.apa.org/ethics/code/index

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Standards SSUSH1 and SSUSH2

Unit 1 Assessment Project

Standards SSUSH1 and SSUSH2 are focused on the lives of the individuals in each of the 3 colonial regions formed in North America. There were different experiences and a variety of people living in each place. For this assignment you will demonstrate what you have learned about the 3 regions using one of the assignments below.

Directions: Pick one of the following assignments and turn it in on Microsoft Teams


Option 1- Facebook Profile Template

You will not create a real Facebook page. For this assignment you will use a Facebook template on Microsoft Word. The template is loaded on Microsoft Teams. You must include the following information in your assignment.

  1. Picture
  2. Family Members
  3. Religion
  4. Location/Education
  5. Conflict/Issues Post
  6. Work Day Post
  7. Reflection Post

Option 2 Colonial Commercial:

Background:In this 1st Unit you have learned about the Harsh conditions that all Europeans faced trying to establish colonies.

Your colony is running low on supplies, people, ammo, money, etc. It is up to you to bring in more people with clever advertising like the three G’s God, Gold, and Glory

Directions:

First list some of the troubles that people in your colonial region faced, then think of ways to twist them into positive advertising ads. You may also list pros to the region.

Advertise one pro or twisted negative for each of the following: location, geography, jobs, traditions, customs, people, andcultural interactions

For Example:

Pro New England: Come to the New England and fish your way to the top!

Some negatives were harsh voyages, Inadequate Housing.

Now spin them: Yes the voyages are tough, but who doesn’t like a good adventure to a new world.Yes, the housing is inadequate, so put your skills to test and construct your own home the way you like it.

Options for advertising Choose one of the following:

  • Make a flyer to advertise your points.
  • Perform a brief 1-2 minute commercial video that advertises your points.
  • News paper, ads tiktok advertisement, Radio, etc.
  • Any other ideas need to be ran by the teacher first.

Option 3

Perspective Letter Home

Writing Prompt: You have just arrived to the New World and your family wants to hear about your experiences (ie.Voyage over, location and geography, jobs/traditions/indentured servitude cultural interactions, pros and cons).  Write a detailed 2 to 3 paragraph(5-7 sentences)letter outlining the aforementioned examples.  Be sure to be detailed in your writing and to include required vocabulary per your region:

Vocabulary Terms

Mercantilism

 Navigation Acts:

Indentured servants:

 Southern Colonies:

 Jamestown:

 Virginia Company

Virginia Charter:

Captain John Smith:

Pocahontas:

 Chief Powhatan:

Lord Baltimore:

Act of Toleration:

Charleston:

 James Oglethorpe:

Mayflower Compact:

 John Winthrop:

“City Upon A Hill” Speech:

Salem Witch Trials:

King Philip’s War (1675)

Roger Williams

 Anne Hutchinson

Thomas Hooker

The Fundamental Orders of Connecticut

Pequot War

New Netherland:

 New Amsterdam:

Middle Passage

Salutary Neglect

House of Burgesses

Bacon’s Rebellion

Great Awakening

See Standards SSUSH1 and SSUSH2


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Settlers of Jamestown

Jamestown Settlement

Jamestown is the first enduring and successful English colony in North America. It was established on May 14, 1607. The town is located near present-day Williamsburg, Virginia (History, 2020). As the name suggests, it was developed as a business venture by the Virginia Company of London. The purpose of colonization in these areas was to extract gold and silver deposits and to find a river route to the Pacific Ocean.

Hardships and Survival

The life at Jamestown for the early English colonists was exceedingly challenging. Being in the New World, English colonists had to survive with the supplies from England, and occasionally supplemented by the items they could barter for with the native tribes. Despite the challenges, English colonists was focus in locating sites of gold and silver.

        Since the wealthy aristocrats had no skills of hunting and farming, the English colonists did not engage in farming and hunting, thus avoiding conflicts with the native tribes. However, when they run out of supplies and food, conflict with the local tribe ensued. To survive, John Smith who was the president of the colony introduced a policy that stated “He that will not worke shall not eate (except by sikcnesse he be disabled).” (History, 2020). This approached increased food production and no settler died of hunger, but bad water and disease continued to killed the settlers. Read Standards SSUSH1 and SSUSH2

        Yes, hunger, bad water and disease was the key challenging affecting the settlers, but venturing into a New World and mining gold and silver increased the wealthy of English colonists. In fact, as the colonist continues to explore the new location, they started farming tobacco which end up to be very successful. This is an indication that there suffering was worth perseverance. 

Reference

History. (2020, August 28). Jamestown Colony. Retrieved from History: https://www.history.com/topics/colonial-america/jamestown…………………………………………………………………………………………………

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National Standards on Culturally and Linguistically Appropriate Services in Health and Health Care

Option 1:
Assigned Reading: Chapter 4—Where Do We Want to Be?, pp, 53–64 .and Case 4-1, National Standards on Culturally and Linguistically Appropriate Services in Health and Health Care, pp. 65–67.
The purpose of this case is to get people thinking about both the intended and unintended consequences of mandated and voluntary standards. It is also intended to fuel debate about acculturation of immigrants which spills over into the health sector. Note that these standards are promulgated by the Office of Minority Affairs of HHS and can be in conflict with other federal government objectives.
Case 4 describes federal standards that apply to federal programs. Should they apply to all health care services? Today, people are expressing concerns about the costs and hassle of regulatory “mandates.” Using the case as an example, explore the costs aad manageaial time and effort involved. If you wanted to, how could you change the standards to help reduce the burden of this and other mandates? Feel free to present other examples of regulations and mandates from your work experience.
Consider and respond to at least two of these additional questions in your paper. Upload to the dropbox by Tuesday @ 1159 CST.
Q1. OMH has said the enhancement objective followed a decade of successful implementation of the 2000 standards, but the news media have reported on implementation problems, and the 2013 standards were released with an implementation manual almost 200 pages long. What do you think might be some barriers to implementation, and what would you suggest to encourage implementation?
Q2. What do the expanded definitions of health and culture say in general about the way government framed health in 2013 as compared to 2010? What might have contributed to the change?
Q3. How do you explain the differences between recommendations, guidelines, and mandates? What are the possible explanations for making all enhanced standards guidelines?
Q4. Which are the most important standards in your opinion? Which are the least important? Explain your reasoning.
Q5. What would you change about these standards if you were in charge of the U.S. Department of Health and Human Services?
Q6. Does it seem unusual to you for a government agency to wait more than 10 years to review and revise standards like these? What might be the reasons for waiting? What arguments could be made for more frequent review?


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National Standards on Culturally and Linguistically Appropriate Services

Name of Student

University Affiliation

National Standards on Culturally and Linguistically Appropriate Services

Question 1: Barriers towards CLAS Standards Implementation

            Although the OMH has reiterated that the CLAS standards introduced in 2000 have been successful, there have been media reports that it has faced implementation barriers. The most predominant barrier towards it implementation is inadequate resource allocation to fund the training and staffing. The class standards demand collaboration between the healthcare systems within the state together with the community and the healthcare service consumers. Provision of adequate training to the hospital staff and creating a dedicated communication department demands a lot of resources. This can be costly and more so given the increasing pressure on healthcare organizations to cut on costs of care delivery.

            The other possible barrier towards its implementation could be failure of the state department of health and human services to allocate adequate funding towards its implementation. In a report published by the U.S. Department of Health and Human Services (2016) OMH, it reported that majority of the states awarded less grants to the community providers of CLAS. The allocation of fewer resources would negatively affect the community training programs that are aimed at enhancing CLAS. Since the CLAS standards are geared towards creation of cultural competency, lack of enough resource allocation from state departments has become one of its major barriers.             Some other factors that can be attributed to ineffective implementation of CLASS include language barriers, presence of many undocumented immigrants, poverty and illiteracy, and the general mistrust of the government and healthcare system. A majority of the population that constitutes the target population are not proficient in………………………………………………………………………………………………

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