The SALES Essentials section was designed to introduce you to the concept of selling. To share information about the relationship between marketing and sales and to give you some insight into what’s involved in a sales career.
But the most important learning is to provide opportunities for you to practice some of these “beginning” selling skills in your own life–work or otherwise–to create change.
Your Final SALES Qiz is a one page “blog” that you will write about your experience applying what you’ve learned in Modules 7-9 to a personal selling situation. Choose wisely so you really give yourself the chance to feel how all of this works! You’ve only got 3 weeks so don’t make the personal selling situation too complicated but at the same time don’t make it so simple that it’s not all that interesting.
Great examples:
Start conversations with people at work about an idea you’ve been thinking about for awhile.
Using the skills and knowledge to interview for a job, internship, case competition.
Convincing your team (any course) to do something different that would improve your working relationship or your grade.
Talking to your parents about something that you want to do and they haven’t really been that excited to support you (and remember there is value to your parents if they allow you to do what you’re asking).
Anything that is innovative/disruptive where others have been resistant and you believe there is great value if things were to change.
Stay away from…..
Convincing your friends to do anything.
Change would only require 1 conversation.
Anything related or remotely related to politics.
Anything that is too personal for a teacher to read about you.
Use a journal and start writing down ideas every Monday and Wednesday (weeks 7-9) about how what you’re learning applies to your personal selling situation. Decide how to organize yourself–don’t wait until the last minute. This should be an ongoing activity during weeks 7-9.
Start taking action as soon as you can and then immediately journal what happens–timing is key so you capture the real experience.
Challenge yourself to make something happen during the 3 weeks–use what you’ve been learning to create some movement in your personal selling situation.
Write a 1-1.5 page “blog” about what you have learned as a result of trying your “beginning” selling skills on a personal selling situation.
Some Ideas You May Want to Consider
Be very clear on what your personal selling situation is and why you care about it
Explain what the value would be to others if they decided to go along with your idea
Figure out who’s involved in making a decision
Have at least one discovery conversation
Pitch your idea if the timing is right–if not then at least explain what your pitch looks like “today”
Write this like a blog–engaging and story-like
Remember that you’re writing about your experience of trying something new and sharing what happened along the way
Make sure that you are applying skills and knowledge from all 3 modules–either doing it or explaining how you might do it moving forward
It is widely known that smoking is bad for your health. If everyone knows it is so harmful, why do so many people do it? Discuss why people start smoking and the challenges people face in attempting to quit smoking.
Is circumcision medically necessary? What are the factors that contribute to a parent’s decision whether or not to circumcise?
Math
Throughout this course, you have completed homework and assessments in MyMathLab, and you also have completed one assignment in Blackboard. Each of these tasks required you to use different methods for entering in the answers and submitting the assignment. For example, homework assignments require you to use the MyMathLab symbol toolbox, assessments require that you show your work in the show work window, and Blackboard assignments require you to upload a document into Blackboard. For this discussion board question, describe a challenge that you encountered while using these different platforms to submit your assignments. How did you overcome this challenge? Additionally, what tools do you use to help you submit these different types of assignments in an efficient manner?
Throughout this course, you have had access to unit study guides, reference sheets, note-taking guides, instructional videos, and learning aids. As we get closer to Unit VIII and the end of the course, how can you utilize these resources to start preparing for the comprehensive final exam? Next, describe your method for studying for exams.
Managerial Accounting
Discuss which you prefer most: job costing or process costing. Include examples as you explain the reasons for your preference.
In your opinion, which is more difficult to work with: absorption or variable costing? Offer examples as you explain your opinion.
Financial Management
How important is corporate governance when it comes to investing in a firm? Does a firm’s social presence need to be considered before an individual decides to invest? Why, or why not?
You overhear your coworker say that only the balance sheet and income statement are needed to evaluate a firm’s financial health. Do you agree with this assessment? Why, or why not? Explain.
Principles of Management
What managers’ decisions have you seen as a course of action or program in health or safety that upheld the value of “human capital,” or people in the organization? Do you recommend a different course of action in hindsight?
Continuous advancements in technology are deeply affecting the way businesses are managed. Do you think technology (the Internet, for example) should radically alter the fundamental strategies and organizational structures of companies? Or do you think companies can simply graft new strategies and structures onto existing ones? How have innovations in technology affected your life and the way you do business?
Business Ethics
Is creating energy and electricity through nuclear power plants, a sustainable energy source, in order to augment reliance on fossil fuels an ethical idea when compared to other technologies, such as solar, wind, and natural gas? If so, on what basis? If not, why, and is there anything that could bolster its ethical production?
Do you agree that when one enters into a disadvantageous bargaining position because of one’s own voluntary acts (such as ignoring a warning) that an otherwise exploiting act becomes morally permissible because the person assumed the risk, or is the act always impermissible because the person is especially disadvantaged? Why, or why not?
This is the second of a series of five sequential assignments (the course project) in which you continue to act as the Chief Technology Officer (CTO) of a hypothetical, e-commerce start-up company of your design.
You have been tasked with delivering an information technology project plan in anticipation of the company relocating to a new facility. In the first course deliverable, you created a project plan inception document and supporting Gantt chart. This deliverable spelled out the company’s background information and business and provided an overview of the company’s information system infrastructure.
In this second course project deliverable, you are responsible for developing the business requirements to be incorporated into the information systems design you are creating.
Procuring quality business requirements is a critical step when designing quality information systems. Completing a quality requirements document captures user needs and expectations to facilitate the proper design of the company’s infrastructure and information systems.
This assignment consists of two parts:
Part 1: Business Requirements
You will develop a 5–7-page business requirements document for your hypothetical e-commerce company as part of the overall information systems project plan you are creating. Using the Business Requirements Template [DOCX], you will speculate on the company’s current and future requirements. Your assumptions need to be carefully considered and realistic.
Part 2: Updated Gantt Chart
You will use Microsoft Project to update the supporting project Gantt chart begun in your previous course project deliverable.
You are not creating a new Gantt chart, only updating the one you created in the previous assignment.
Note:
You are to create or assume all necessary assumptions to successfully complete this assignment.
You must submit both parts as separate files to the assignment area. Label each file name according to the appropriate part.
Instructions
Part 1: Business Requirements
Using the Business Requirements Template, you are to write a 5–7-page business requirements document for your hypothetical e-commerce company in which you:
Describe the functional business requirements (scope) and scope control.
Describe non-functional business requirements, such as governance, risk, and compliance.
Describe technical requirements to integrate various e-commerce infrastructure components.
Identify potential risks, constraints, and assumptions.
Use three sources to support your writing.
Choose sources that are credible, relevant, and appropriate.
Cite each source listed on your source page at least one time within your assignment.
Access the library or review library guides for help with research, writing, and citation.
Part 2: Updated Gantt Chart
Use Microsoft Project to update the previously created Gantt chart with the major and minor tasks identified in the business requirements document
Writing Assignment #7: Theories of Personality Start Assignment
The vast majority of personality theories make the argument that personality, by definition, is a stable characteristic that is enduring and changes very little across the lifetime, particularly for those who are in the age of young adulthood. But is personality really as stable as theories argue? For this assignment, re-examine some of the personality theories presented within the textbook (or outside the textbook from a peer-reviewed source) and provide an argument that personality may actually change after an individual reaches adulthood. Is there a common theme about the behaviors that may change with age according to the different theories to studying personality (e.g., trait, life narrative, etc.)? Or is there no consensus? There are no right or wrong answers, but do your best to provide a cogent argument that personality may not be a dispositional characteristic. Be sure to summarize specific theories presented in the chapter to support your argument.
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Develop a comprehensive Marketing Plan for a business start-up approved by the instructor during Unit 1 of the course.
The Group Marketing Plan assignment will require research into this type of business in order to identify potential market segments and their characteristics, select appropriate target markets, design a marketing mix that will optimize the profitability of the business, set targets and evaluation metrics, and develop a full implementation plan. Students should use resources from the optional reading list to guide them in the development and preparation of the Plan.
This plan will be presented to the Executive Committee of the company. Click on the following link to see the Marketing Plan Outline for the correct format that is used when creating a Marketing plan.
The written submission should be substantive, both in length (maximum 30 pages, double-spaced, 12 pt font) and content, directly and thoughtfully addressing the question or issue. Use APA format.
The report should be professional. The Product (the content, the presentation, etc.), Place (the manner in which it is presented to the professor), Price (the amount of effort required to read and consider the points – this is a place where clarity, conciseness and attention to grammar, and spelling and punctuation counts), and Promotion (how well your ideas are supported and whether to “sell” your position) work together as the professor evaluates your work.
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Select any example of a visualization or infographic, maybe your own work or that of others. The task is to undertake a deep, detailed ‘forensic’ like assessment of the design choices made across each of the five layers of the chosen visualization’s anatomy. In each case your assessment is only concerned with one design layer at a time.For this task, take a close look at the annotation choices: Label each of the 4 sections in your document
Start by identifying all the annotation features deployed, listing them under the headers of either project or chart annotation
How suitable are the choices and deployment of these annotation features? If they are not, what do you think they should have been?
Go through the set of ‘Influencing factors’ from the latter section of the book’s chapter to help shape your assessment and to possibly inform how you might tackle this design layer differently
Also, considering the range of potential annotation features, what would you do differently or additionally?
Submit a two-page document answering all of the questions above. Be sure to show the visualization first and then thoroughly answer the above questions. Ensure that there are at least two-peer reviewed sources utilized this week to support your work.
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Start by identifying all the annotation features deployed, listing them under the headers of either project or chart annotation
PROJECT Unit of Competency: BSBMGT517 Unit Name: Manage operational plan Student Name: ASSESSMENT SUMMARY Part 1 SWOT analysis / Strategic Plan Scenario 1: Analyze your market and prepare strategic goals Part 2 Operational Plan Scenario 2: Based on strategic goals provided write an operational plan Learner Instructions: Carefully read and follow all instructions as required. Complete each activity in this assessment by writing your answers in clear and plain English in your own words and by attaching additional documents as required. WORKBASED To complete both Part 1 and Part 2. Each part must be 1000 words minimum in length. These tasks will need to be completed and submitted in a professional, word processed, format. Document: NovaCore CMSDMSQTHC – Working DocumentsQTHC TRAININGQualificationsSIT16 – Training & AssessmentResourcesCurrent BSB UnitsResourcesHospitality UnitsBSBMGT517 – Manage Operational PlanBSBMGT517 – Project Approved By: RTOADM Next Review Date: 23-03-2021 Version: 1.2 Approved Date: 23-03-2020 Page 1 of 5 For further instructions read further instructions within each part of the project. Speak to your trainer if you have any questions or need assistance in completing any part of this project. CLASSROOM To complete both Part 1 and Part 2. Can be completed individually or in groups of up to 4 students. Each part must be 1000 words minimum in length. These tasks will need to be completed and submitted in a professional, word processed, format. For further instructions read further instructions within each part of the project. Speak to your trainer if you have any questions or need assistance in completing any part of this project. Your business idea is as follows: • You want to start up a tour business that caters for MAMILs (Middle Aged Men In Lycra – Cyclists) • The idea is that, for a fee, you will arrange cycling tours in desirable (bucket list) locations, e.g. o Tour of Tasmania in warmer months o In the more temperate months offer tours of wine regions such as Barossa and Clare Valleys in SA, or Margaret River Region in WA or Hunter Valley and surrounds in NSW o Tropical tours in the colder months e.g. the Daintree and Port Douglas region, etc. • The tours will accommodate approx. 20-30 cyclists at a time and will be fully supported by your team of tour coordinators and tour support teams. • You will market to MAMILs in your own capital city • You will equip a six metre (20ft) shipping container to safely and securely transport their bicycles and equipment to the starting point for each tour and return everything to a central point back in their capital city at the end of the tour. • It is the responsibility of each MAMIL to drop off and pick up their gear at the central point in your capital city. Document: NovaCore CMSDMSQTHC – Working DocumentsQTHC TRAININGQualificationsSIT16 – Training & AssessmentResourcesCurrent BSB UnitsResourcesHospitality UnitsBSBMGT517 – Manage Operational PlanBSBMGT517 – Project Approved By: RTOADM Next Review Date: 23-03-2021 Version: 1.2 Approved Date: 23-03-2020 Page 2 of 5 • The duration of the tours will range from 7-14 days • Preliminary research on your part indicates that MAMILs would be prepared to pay in the range of $3-5K each for a tour. • The model that your tours will follow is; o The MAMILs pay their own travel costs to get to the start point of the tour and their return home at the completion of the tour. o Your tour team will provide a support vehicle to travel with the herd each day of the tour. o The tours will range from budget tours where the herd will stay overnight in camping and caravan parks along the way, through to more up-market tours where they will stay in hotel and or B&B style accommodation. o For the budget tours you propose that your support vehicle provides a BBQ breakfast and evening meal at the camps. The way you want to set up this new business is to develop a single but successful operation that services MAMILs in your capital city. When you have the model running successfully you plan to franchise operations nationally and potentially internationally. Your goal is that in five years’ time you will be managing a group of franchises and have both a good income as well as a good work/life balance. Instructions For Part 1 of this project you will need to read the information below and address the following points. It is recommended you conduct some external research to help you create a well-considered plan. These tasks will need to be completed and submitted in a professional, word processed, format. Task 1
Conduct a SWOT (strength, weakness, opportunities and threats) analysis on this proposal
Following the SWOT analysis decide on the viability of the proposed business and decide on a “Go” or “No-go” for developing this business
Assuming a “Go”, now you (or your team) need to agree on a business name
Now develop a Mission Statement for the business
Create your Vision Statement and develop a draft Values Statement
Now consider the operations and develop a preliminary Organisation Chart, indicating the functional units of the business
Select one functional Unit and develop a draft Management Plan that describes how the Unit will be managed.
List 2 Key Result Areas (KRAs) for the Unit/Team Document: NovaCore CMSDMSQTHC – Working DocumentsQTHC TRAININGQualificationsSIT16 – Training & AssessmentResourcesCurrent BSB UnitsResourcesHospitality UnitsBSBMGT517 – Manage Operational PlanBSBMGT517 – Project Approved By: RTOADM Next Review Date: 23-03-2021 Version: 1.2 Approved Date: 23-03-2020 Page 3 of 5
Develop a draft Operational Plan that will achieve these 2 KRAs. Do not try and develop Operational procedures at this time because it is a very big job, however, make a list of the operations within the Unit that could require clear operating procedures
List resources that you will require the implement your Operational Plan including human resources 11. Identify any resources that you do not currently have but will be needed to achieve your goal
Outline a strategy for obtaining any identified additional resources including approvals.
Identify key milestones in the implementation of your Operational Plan
Develop a checklist for monitoring the progress and effectiveness of your Operational Plan. Consider some monitoring factors such as; a. Progress b. Performance c. Budget
Outline the features how you could effectively monitor and review the implementation of your Operational Plan.
Develop a list of contingency plans for the operations
Develop a plan to protect intellectual property After you have completed this activity you should hand it in to or consult with your assessor before progressing to Part 2. Part 2: Case study information For 10 years you have been slowly building your handcrafted leather goods business. From humble beginnings in a local street market you are now running a successful CBD shopfront. Your products have a focus on good design and quality workmanship and you now have a small team of artisans who help you carry out your vision. You have now decided to develop an operational plan for your organisation. You have already written a strategic plan which sets the direction for the coming year. Strategic plan Our strategic goals for the coming year are to:
Expand our market share in the high end, high price point, luxury leather goods market
Increase the proportion of our productive capacity devoted to the manufacture of luxury leather goods
Become known as the premium luxury leather goods manufacturer in Australia Document: NovaCore CMSDMSQTHC – Working DocumentsQTHC TRAININGQualificationsSIT16 – Training & AssessmentResourcesCurrent BSB UnitsResourcesHospitality UnitsBSBMGT517 – Manage Operational PlanBSBMGT517 – Project Approved By: RTOADM Next Review Date: 23-03-2021 Version: 1.2 Approved Date: 23-03-2020 Page 4 of 5
Become known as an employer of choice for highly skilled people Part 2: Operational Plan Instructions For Part 2 of this project you are required to read the case study above and write an operational plan based on your strategic goals. These tasks will need to be completed and submitted in a professional, word processed, format. Make sure you read and answer all questions carefully. Task 1 You are required to develop an operational plan. For each strategy goal outlined, come up with two short statements describing an operational activity that could be implemented to achieve this. Your operational activities should reflect an understanding of the types of details included in an operational plan. Task 2 Your operational activities should be accompanied by a budget, measurement, responsible person(s) (job title) and a timeline. Your activities might encompass manufacturing, sales, marketing, HR, or administrative responsibilities. Use or create a table similar to the one on the following page.
Document: NovaCore CMSDMSQTHC – Working DocumentsQTHC TRAININGQualificationsSIT16 – Training & AssessmentResourcesCurrent BSB UnitsResourcesHospitality UnitsBSBMGT517 – Manage Operational PlanBSBMGT517 – Project Approved By: RTOADM Next Review Date: 23-03-2021 Version: 1.2 Approved Date: 23-03-2020 Page 5 of 5
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As many have noted, the pandemic did not start this trend but it was a catalyst that forced many industries to mainstream virtual teams. Now weighing the positives and negatives many are not going back to pure face to face. At the least, they are moving to hybrid teams dynamic for the foreseeable future. Motivations are many and range from cost savings on travel and commercial office space to cut commute time, environmental impact, and spending time with family.
Key dynamics often overlooked in virtual teams is building relationships. In those interpersonal communications, both in the team and individually, show appreciation (Roberts, 2012). As team members are challenged and struggle, a virtual team leader who has relationships with their staff can show empathy, which bonds virtual teams together. The process of building relationships is more difficult virtually, but there are a series of techniques for doing this. Some take several days in the team forming stage to focus on team-building activities. Software virtual team leads during CVD would do their daily stand-ups, then schedule virtual coffee breaks during the day. Another creative team leader had her team cook a meal together or do another activity. Another team leader made a point of being highly aware, empathetic, and supportive during the pandemic. She knew that results would come from her highly competent staff if they could stay focused. Another dynamic is to have virtual teams focus on process (Roberts, 2012). As virtual teams work with less immediate oversight an increased attention to process benchmarks can keep them satisfied as they are geographically independent.
In my field, education and leadership coaching, virtual teams are nothing new in the corporate learning and development arena. Training is often most effective face to face in groups with follow up coaching of implementation and turning knowledge into skills. People tend to be more engaged face to face as the distractions of multi-tasking are reduced. Perhaps the biggest emerging trends in education are taking place in intermediate and secondary education. The pandemic has accelerated rapid innovation in Microsoft Teams for education, expanded Google classrooms, and thousands more apps and sites for content. Thousands of teachers are now making instructional videos for virtual teaching online, making virtual classrooms more interactive. For example, using MS Note with Teams, teachers are now able to review students writing as they are doing it and provide live oral input over Teams.
Engagement online of virtual teams is hard. Some companies have alienated employees by reducing salaries for people working remotely. This triggers people to seek new employment immediately. As stated above, rallying people around a shared purpose for task motivation and bonding them via relationships for interpersonal engagement is valuable. For building our virtual team at the beginning of last year, we met for two weeks face to face, then weekly as a team, and one on one with various tasks constantly across the year. This worked pretty well, but each of us made the extra effort to be relational and take an interest in each other’s personal concerns which were rampant across the CVD year, and look for ways to support each other.
Molinsky, A. (2020). Virtual Meetings Don’t Have to Be a Bore. www.hbr.org.
Stewart, L. (2012, Mar 30,). Building Virtual Teams: Strategies For High Performance. Forbes, https://www.forbes.com/sites/ciocentral/2012/03/30/building-virtual-teams-strategies-for-high-performance/
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