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Identify at least two strategies that you would use to create a clear vision for both internal and external stakeholders. Why is this a critical aspect of the change process? women veterans mental healthcare during pregnancy
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early members of the genus Homo. We have already explored H. habilis in more detail — now I’d like you to choose another early member of our genus to explain.
Objectives
Describe what is known about the adaptive strategies of early members of the Homo genus, including tool technologies, diet, migration patterns, and other behavioral trends.
Directions
Choose one of the following members of the genus Homo: H. rudolfensis, H. ergaster, H. erectus. In an extended paragraph (approximately 200 words), answer the following prompt:
Where did this hominin live? When? What kind of variability exists in the fossil record? Did they migrate anywhere? What kinds of tools did they use? Do you think they should be considered the same species as any other hominin we have studied this week? Why or why not?
Rubric
Genus Homo paragraph
Genus Homo paragraph
CriteriaRatingsPts
This criterion is linked to a Learning OutcomeDating Methods ParagraphChooses one fossil hominin from the list above and thoroughly describes the record in an extended paragraph.
10 to >7.0 pts
Full Marks
Thoughtfully and thoroughly addresses all aspects of the question. Approximately 200 words.
7 to >0.0 pts
Partial credit
Does not address all aspects of the prompt, or is too brief.
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Apply intervention strategies to address Marge’s addiction and you consider potential ethical dilemmas related to the intervention.
Using the Johnson Model, design an intervention as it might have occurred six weeks prior to Marge’s admission into treatment. Include the following:
Describe some of the people who might participate in the intervention. Provide a rationale for including these individuals.
Describe the qualified professional to guide the process. Explain why this person would be qualified.
Explain the preparation process prior to Marge’s intervention.
Provide three examples of strategies that participants might take in Marge’s intervention.
Describe three potential sanctions that participants might employ if Marge refuses treatment.
Explain any ethical dilemmas that might arise from Marge’s intervention.
Please see Guideline attachmen
Project 4: System Development or Application Assurance
Start Here
It is critical that cybersecurity professionals be able to use all applicable systems, tools, and concepts to minimize risks to an organization’s cyberspace and prevent cybersecurity incidents. In this project, you will demonstrate your understanding of how to apply security principles, methods, and tools within the software development life cycle. You will also apply your knowledge of the cybersecurity implications related to procurement and supply chain risk management.
This is the fourth and final project for this course. There are 13 steps in this project. Begin below to review your project scenario.
Transcript
Competencies
Your work will be evaluated using the competencies listed below.
• 1.1: Organize document or presentation clearly in a manner that promotes understanding and meets the requirements of the assignment.
• 1.5: Use sentence structure appropriate to the task, message and audience.
• 2.4: Consider and analyze information in context to the issue or problem.
• 9.4: Software Security Assurance: Demonstrate secure principles, methods, and tools used in the software development life cycle.
• 9.5: Software Security Assurance: Describe the cybersecurity implications related to procurement and supply chain risk management.
Step 1: Assess Software Vulnerabilities
Project 2 outlined the steps involved to produce a final vulnerability and threat assessment, and Project 3 covered risk analysis and mitigation. Those assessments were across the entire enterprise and included numerous elements outside the realm of systems and technology. However, they did uncover opportunities for improvement in the application software processes.
For this step, return to the vulnerability and threat assessment from Project 2 and focus on all areas of application software that were itemized. Give additional thought to uncover software that perhaps did not make the list or were assumed to be secure and simply overlooked.
The assignment is to create a more comprehensive list of application software that could place the enterprise at risk of a breach, loss of data, loss of production, and/or loss of brand confidence.
The assessment should include the application of secure principles, development models such as the maturity model or integrated product and process development (IPPD), software development methods, libraries and toolsets used in the software development life cycle or systems development life cycle.
Use the Software Vulnerability Assessment Template to submit your results for feedback.
Submission for Project 4: Software Vulnerability Assessment
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In the next step, you will review your organization’s software procurement policy.
Step 2: Review Software Procurement Policy
Upon completion of the software specific vulnerability assessment, conduct a review of the organization’s software procurement policies for software development methods.
Note that there is no submitted assignment for this step. Your review will be used in the submission for the following steps.
When the review is complete, move to the next step, where you will create a table or spreadsheet that lists recommended policies for software procurement that address certain questions or concerns.
Step 3: Create a Software Procurement Policy List
You’ve reviewed the organization’s policies for software development methods. Now it’s time to create a policy list for software procurement. The following are some sample questions to be included in a software procurement policy:
• Does the vendor provide any cybersecurity certifications with the product?
• Does the vendor provide access to the source code for the product? Are there other security issues in source code to be addressed?
• What is the guaranteed frequency of security updates to be provided for the product?
• What is the implementation process for software updates/upgrades?
What are additional questions or concerns that should be included in the procurement process? Create a table or spreadsheet that lists recommended policies to properly address these questions or concerns.
Use the Procurement Policy Template to list the cybersecurity implications related to procurement and supply chain risk management and submit your results for feedback.
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In the next step, you will generate assurances or controls to address each of the policy issues identified here.
Now that the procurement policies have been identified in the previous step, what assurances or controls should be established as policy that would evaluate the security implications during the software acceptance process? The objective is to provide a one-page overview of security testing that would be included in the acceptance of a vendor’s application.
The next step in this project will document the actual testing and validation. This step is simply to verify the congruence between the procurement process and acceptance process. In other words, do the procurement policies establish the correct cyber security framework for software purchase and do the acceptance policies match?
In considering the security implications of the in the software acceptance phase of the development cycle, use the Software Acceptance Policy Template to document recommended tests and assurances for the procurement policies identified in the previous steps.
Submit your results below for feedback.
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In the next step, you will research software testing and validation.
Step 5: Research Software Testing and Validation Procedures
Based on the software acceptance policies created in the previous step, consider what testing and validation procedures could be used to assure compliance.
Note that there is no submitted assignment for this step. You will submit the final list of recommended testing and validation procedures in the next step.
Step 6: Document Software Testing and Validation Procedures
You’ve completed the research, and it is now time to create testing and validation procedures that follow a specific process to assure compliance. The key to the success of this step is to document exact procedures to be followed by a testing team prior to installation.
At a minimum, the procedures should address the following questions:
• What are potential vulnerabilities inherent in the application platform?
• How well does the vendor document preventive measures built into the application?
• Are there alternative solutions provided by the vendor or in the application in case of a breach?
• What additional safeguards can be added to ensure the security of the software environment?
The testing and validation procedures should address each of these concerns.
The executive team will want to see specific steps for the testing team to follow as the team members complete the tests and assurances you recommended in the previous step.
Document your specific testing and validation recommendations from a cybersecurity policy standpoint in the Test Script Procedures Template and submit for feedback.
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In the next step, you will consider procedures for upgrading software.
Step 7: Review Software Upgrade Procedures
In the last step, you documented testing and validation requirements. In this step, it’s important to review software upgrades. Installation of a software upgrade has similar, yet unique requirements from the previous steps. In most enterprise environments, software updates and upgrades follow a specific change management routine. However, complete reliance on this procedure can lead to unintended oversight of cybersecurity issues. The change management process is generally focused on detecting errors and the auditing and logging of changes in the operational environment after the upgrade has been performed.
From the cyber perspective, this is not enough. As demonstrated in previous steps, significant effort is required to ensure a secure environment, not just an operational one. The question to be answered is “when” should the upgrade be performed during an application or system change. Should it be performed multiple times during the update?
Think through this issue thoroughly and make notes on your thought process. It is important that the risk analysis associated with an application or system change is conducted at the optimal time.
Note that there is no submitted assignment for this step. However, the research and corresponding notes related to this step will be applicable to the final report for Maria and the other executives. When this is complete, move to the next step, where supply chain risks will be considered.
Step 8: Review Supply Chain Risks
Following the previous steps relative to the supply chain and previous projects, it is time to thoroughly review risk within the supply chain.
Like many companies, your organization is dependent on a supply chain, so the software development process must include a supply chain risk management (SCRM) plan to minimize the impact of supply chain-related risks on business operations and the security of the infrastructures and data.
Note that there is no submitted assignment for this step. The identified supply chain risks will be reported in the next step.
Step 9: Document Supply Chain Risks
After review, it’s time to document supply chain risks. This portion of the overall report requires a two- to three-page narrative that addresses the following supply chain concerns:
1. Describe cybersecurity implications related to the procurement process.
2. Provide recommendations that would address these concerns.
3. Include appropriate supply chain risk management practices.
Where appropriate, cite references to support the assertions in the recommendations and conclusion.
Submit your report on supply chain concerns here for feedback.
Submission for Project 4: Supply Chain Cyber Security Risk Report
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Then, move to the next step, in which you will consider how the procedures of acquisition, procurement, and outsourcing line up in the organization.
Step 10: Consider Alignment Issues
Based on the review and recommendations on the supply chain described in the previous step, consider how well the policies and procedures regarding the acquisition, procurement, and outsourcing of software in your organization are aligned.
Outline a strategic approach to getting all the functions in alignment. There is no submission for this step. The alignment recommendations will be submitted in the next step.
Step 11: Develop an Acquisition Alignment Report
Keeping the alignment issues in mind from the previous step, prepare a one-page plan to align acquisition, procurement, and outsourcing of software applications for the enterprise. This should be a strategic approach to getting all the functions in alignment. Start with a request for information, proceed through acquisition, testing, and implementation, and finish with ongoing maintenance of the application.
All the work has been done in the previous steps. This step is designed to “bring it all together” in one easy-to-understand approach. The approach will be used in the final step to complete the supply chain analysis with a mitigation plan as it applies to software acquisition and maintenance.
Submit your one-page plan to align acquisition, procurement, and outsourcing efforts with your organization’s information security goals here for feedback.
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In the next step, you will consolidate all your work thus far.
Step 12: Consolidate Your Work
The acquisition plan alignment is complete. For this exercise, collate all the material presented in the previous steps into a cohesive presentation that describes the entire software risk analysis processes and articulates specific supply chain cybersecurity threats and the technologies and policies that can be used to mitigate them.
You will use your consolidated results in your final project submission in the next step.
Project 4: System Development or Application Assurance
Step 13: Write the Risk Analysis/Supply Chain Threats/Mitigation Report
Management is always interested in solutions, and Maria Sosa and the other executives at your company are no exception. In the case of cybersecurity, there are no absolute solutions to an ever-changing environment. However, there are steps to mitigation that might eliminate or minimize the results of certain vulnerabilities. This final step is to describe the mitigation strategies recommended as a result of all previous steps in the project.
The final report for the executive meeting should be five to seven pages, only one to two of which will have to be written in this step. The remainder is from all the previous steps in the project.
Use the Supply Chain Risk Mitigation Final Report Template to submit your specific testing and validation procedures.
Check Your Evaluation Criteria
Before you submit your assignment, review the competencies below, which your instructor will use to evaluate your work. A good practice would be to use each competency as a self-check to confirm you have incorporated all of them. To view the complete grading rubric, click My Tools, select Assignments from the drop-down menu, and then click the project title.
• 1.1: Organize document or presentation clearly in a manner that promotes understanding and meets the requirements of the assignment.
• 1.5: Use sentence structure appropriate to the task, message and audience.
• 2.4: Consider and analyze information in context to the issue or problem.
• 9.4: Software Security Assurance: Demonstrate secure principles, methods, and tools used in the software development life cycle.
• 9.5: Software Security Assurance: Describe the cybersecurity implications related to procurement and supply chain risk management.
Submission for Project 4: Supply Chain Risk Mitigation Final Report
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An organization’s demographics are an important factor to consider for its business strategies. Review the demographic and technological information about Pepsi company to complete the activity below. If the information is not public, base your decisions on a similar company and research.
Create a 350- to 525- word outline that conveys the information in the following format:
Demographics
What are the current demographics? (e.g., age, gender, ethnicity, etc)
What was a recent change?
How did the company handle it?
Was the change handled ethically? If not, how should they have handled it? If it was, what stands out as something to emulate in your future business endeavors?
Technology
How does the company utilize technology in day-to-day business?
What types of technology are used?
How does a change of technology affect the organization?
Cite all sources.
Format your citations according to APA guidelines. Utilize the Center for Writing Excellence and the Reference and Citation Generator for assistance with APA style formatting.
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1. Define community policing strategies and how this relates to building community relations?
2. Describe in detail the testing and hiring process for one of the following a federal, state, or local law enforcement position?
Imagine this scenario: As a requirement of the Smallville contract, Gail Industries must conduct an IS review, specifically for a transaction processing system (TPS) to determine whether the systems meet and continue to meet the organization’s objectives.
Review the Gail Industries Case Study for information that will assist you with this assignment.
Prepare a 4- to 5-page IS review in which you provide:
-An evaluation of current systems operations and maintenance practices
-A determination of whether the level of service from internal and external service providers is defined and managed
-Recommendations for improvements
Cite references to support your assignment.
Format your citations according to APA guidelines.
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AT3 Template (2000 words) You should insert tables, charts, and graphs into this document via cut and paste, snipping tool etc. All appendices should be included after the text. Everything is based on Narrative Writing. (Narrative Unit attached. Construct: The construct that I will be teaching is Narrative writing. Curriculum link: Age group/class of target students: Year 5 Short description (100 words) of context: Part One – Identifies evidence-based strategies for use in your teaching (1250 words) Criteria 1. Describes the evidence base for strategy/ies Criteria 2. Discusses the credibility of the evidence base Criteria 3. Explains the suitability of the strategy/ies to cater for the range of Zone of Proximal Development groups Criteria 4. Discusses the influence of context on the selection of evidence-based strategies Part Two – Evaluates the impact of your teaching (1250 words) Criteria 5. Interprets student growth data to inform evaluation Criteria 6. Interprets other sources of evidence (e.g., student attitude, teacher workload, school resourcing) Criteria 7. Makes inferences by combining evidence of student growth with other sources of evidence Criteria 8. Discusses the impact of your teaching Appendix A: Construct including curriculum link and source (i.e., set of rubrics, progression)
Write level descriptions for the construct. These can be based on one or more of the following: research literature, a Guttman analysis, a pairwise comparison, an adapted taxonomy, work samples. If you have taught the construct many times, you may also use experience to describe the construct levels.
Map the ZPD of your students to the levels in the construct (this could be on a Guttman chart). Appendix B: Explanatory documents related to the teaching plan (summary of teaching plan
Document your teaching plan (this can be summarized in one page).
Implement your teaching plan (ideally eight weeks of teaching but can be less). At the completion of your teaching,
use formal and/or informal assessment methods to collect evidence of student proficiency on the construct. Appendix C: Evidence of student growth (template from Week 6, Activity 6.2) Appendix D: Summary of other evidence (in a table)
Appendix E: Reference list detailing literature/videos etc. cited
This is how Guttman chart is made… I need 2 Guttman man chart that shows post teaching and pre teaching… showing the students growth… the 3-color box is that student’s area of need. That where they are at. Make a Guttman Chart for narrative writing for Criteria Appendix A (Example attached) 1.1.1 Easy criteria and at the end are the hardest criteria.
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To apply a change process using the ACE Star Model of Knowledge Transformation and a systematic review after identifying a clinical topic of concern and related nursing practice issue.
The information from the ‘Illustration’ part of our lessons in Weeks 1-6 will mentor you through this process. Your change process is to be set up as a pilot project.
Course Outcomes
This assignment enables the student to meet the following course outcomes:
CO 2: Proposes leadership and collaboration strategies for use with consumers and other healthcare providers in managing care and/or delegating responsibilities for health promotion, illness prevention, health restoration and maintenance, and rehabilitative activities. (PO 2)
CO 8: Selects vidence for best practices when planning professional nursing care involving systems, processes, and devices for individuals, families, aggregates and communities. (PO 8)
Points
The assignment is worth 225 points.
Directions
Please do not use any of the Nurse Daniel information for your own topic, nursing intervention, or change project. Nurse Daniel serves as an example only to illustrate the change process.
Identify a clinical topic and related nursing practice issue you think needs to be changed.
Locate a systematic review on your topic from the CCN Library databases. Be sure this involves nursing actions.
Work through each step of the ACE Star Model as outlined on the assignment form (Star Points 1-5: Discovery, Summary, Translation, Implementation, and Evaluation). Respond to the instructions provided on the form.
Follow the activities and thinking of Nurse Daniel in Weeks 1-6 in the ‘Illustration’ part of each lesson. He will be working through a clinical topic and nursing practice issue to demonstrate a change (ACE Star Model and systematic review).
Work on a portion of the process each week, as the illustration unfolds.
Best Practices
Please reach out to your instructor for feedback or assistance with your PICOT question as needed.
Required and Additional Background Reading in Weeks 1 and 2 under Readings is available for more information on the ACE Star Model and the use of systematic reviews.
Please see the grading criteria and rubrics on this page.
Please use your browser’s File setting to save or print this page.
Scholarly Sources and Citations
Please cite any references (in APA format) of your systematic review or other scholarly document (optional) as needed.
Paraphrasing information, rather than quoting, is expected. No quotes for this assignment please!
**Academic Integrity**
Chamberlain College of Nursing values honesty and integrity. All students should be aware of the Academic Integrity policy and follow it in all discussions and assignments.
By submitting this assignment, I pledge on my honor that all content contained is my own original work except as quoted and cited appropriately. I have not received any unauthorized assistance on this assignment
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SUPPLEMENTARY ASSESSMENT Subject Code and Name SDM404: Service and Design Management Assessment Case Scenario Review Individual/Group Individual Length 1000 words Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include: a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies. b) Critically analyse how the service concept affects the service quality standards and the service management strategies. c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards. Submission As advised by Academic Services Weighting 100% Total Marks Pass / Fail Context: The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept. The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept. To complete the task, you are required to apply theoretical knowledge to the hypothetical case study. Instructions: This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following:
Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept. The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2). The structure of the report should be as follows: • Executive Summary • Table of Contents • Introduction • Hotel concept analysis • Relevant Service Quality Dimensions • Proposed Service Management Strategies • Conclusion • Reference List Students will be assessed according to: • Criteria set in the marking rubric • Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy • Referencing skills and meeting the minimum requirement for academic references Case Scenario for Assessment 1 (including data files): K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.
File Attachment One and Two– Service Levels (Guest/Customer/staff feedback) “The shop lacks of product variety and doesn’t have any local products to support local businesses.” “As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “ “The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained all about Kangaroo Island in the way to the hotel and arrived directly to our room” “ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits. The food menu was mainly done around international dishes.” “Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary” “ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names” “The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive. “Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their jobs as expected of a hotel of this type.” – Maddy Jones “The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and beverage offerings outside the main meals hours. “ “The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine. The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights. “We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.” “There is lack of staff during off peak hours to be able to offer the premium services that our guests required” “We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer” “As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”. “Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ” “The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.” “Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is “The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given “The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and they don’t differentiate between different staff levels or departments. Referencing: All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint. It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website. Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references. Submission Instruc.ons:
Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission. Academic Integrity All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online. Students also must keep a copy of all submitted material and any assessment drafts. Assessment Rubric Assessment Criteria Fail (Unacceptabl e) 0-49% Pass (Func.onal) 50-64% Credit (Proficient) 65-74% Distinction (Advanced) 75 -84% High Distinction (Exceptional) 85-100% Research and Either no Literature is Clear evidence Able to critically Has developed use of evidence of presented and appraise the and justified literature/ literature being uncritically, in a application of literature and using own ideas evidence of consulted or purely readings theory gained based on a reading irrelevant to descriptive way relevant to the from a variety of wide range of 20% the assignment and indicates subject; sources, sources which set. limitations of uses indicative developing own have been (0-14%) understanding. texts ideas in the thoroughly (15-18%) identified. process. analysed, applied (19-22%) (23-25%) and discussed. (26-30%) Knowledge of Inaccurate or Selection of Most key Insightful and Assignment theory inappropriate theory is theories are appropriate demonstrates 20% choice of appropriate included in the selection of integration and theory. but some work in an theory in key innovation in (0-9%) aspects have appropriate areas. the selection and been missed or straight- (15-16%) handling of misconstrued. forward theory. (10-12%) manner. (13-14%) (17-20%) Analysis and Fails to analyse Attempts to Can Can effectively Can critically critical case analyse case satisfactorily analyse case analyse novel interpretation information. information analyse case information; can and/or abstract 30% (0-9%) using given study using a apply major data and case theoretical range of theories and situations using a classification / theoretical compare wide range of principles. classification / alternative techniques (10-12%) principles. methods/ appropriate to (13-14%) techniques for the topic and analysis. theoretical (15-16%) principles. (17-20%) SDM 404_Assessment Brief 1 _Individual Report Page 7 of 8 Conclusion Unsubstantiate Limited Evidence of Good Analytical and and d/invalid evidence of conclusion and development of clear Recommendat ion conclusion and conclusion and recommendatio conclusion and conclusion and recommendati recommendati ns grounded in recommendation recommendation 20% ons based on ons supported theory/ s shown with s well-grounded anecdote and by theory/ literature. summary of in theory and generalisation literature. (13-14%) arguments literature showing only, or no (10-12%) based in theory/ development of conclusion at literature. new concepts. all. (0-9%) (15-16%) (17-20%) Presentation, logical flow and Referencing 10% Poor report formatting, lack of flow and presentation quality. Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level. Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow. Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%)
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SUPPLEMENTARY ASSESSMENT Subject Code and Name SDM404: Service and Design Management Assessment Case Scenario Review Individual/Group Individual Length 1000 words Learning Outcomes The Subject Learning Outcomes demonstrated by successful completion of the task below include: a) Understand the concept of Service concept, Service Quality Standards and Service Management strategies. b) Critically analyse how the service concept affects the service quality standards and the service management strategies. c) Assess a range of strategies for a Hotel to successfully execute a service concept and the underling Service Quality Standards. Submission As advised by Academic Services Weighting 100% Total Marks Pass / Fail Context: The assessment task requires you to demonstrate a clear understanding of Service Concept and how the definition of it affects the Service Quality Standards. It aims to enable you to recognise how a service concept will determine which Service Quality dimensions are more relevant and which strategies should be put in place to be able to successfully bring to life the Service concept. The task requires you to critically evaluate the service concept of K Barefoot Luxury resort, then recommend which Service Quality Dimensions are relevant to the concepts and which strategies of Service Management should be put in place to successfully bring to life the Hotel Service Concept. To complete the task, you are required to apply theoretical knowledge to the hypothetical case study. Instructions: This assessment requires you to write a 1000-word case review proposal. The report should at minimum have the following:
Reviews the hotel’s current service concept, and theoretically explain the importance of Service concept.
List which Service Quality Standards are relevant to the service concept of K Barefoot Luxury Hotel. Theoretical support to your recommendations is required.
Recommend Management Strategies that will allow K Barefoot Luxury achieved the desire Service Quality Standard and bring to life the initial Service Concept. The attached feedback will help you understand the service concepts of K Barefoot Luxury and which Service Quality Dimensions are relevant.(File Attachments 1 and 2). The structure of the report should be as follows: • Executive Summary • Table of Contents • Introduction • Hotel concept analysis • Relevant Service Quality Dimensions • Proposed Service Management Strategies • Conclusion • Reference List Students will be assessed according to: • Criteria set in the marking rubric • Demonstration of critical thinking and application of theories, conceptual models and academic literature with relevance and accuracy • Referencing skills and meeting the minimum requirement for academic references Case Scenario for Assessment 1 (including data files): K Barefoot Luxury is Located in Kangaroo Island, the 25- Luxury boutique hotel is located beside a natural park and overlooking the ocean. The hotel offers 25 individual eco luxury tents, a spa, restaurant and a common area with pool and bar. The hotel offers helicopter transportation from Adelaide, private jet transportation from Sydney and Melbourne, or luxury van from KI airport. The hotel is a favourite of luxury leisure travellers that are looking a place to escape from the busy life. Its Executive Team comprises of the General Manager, Director of Marketing, Revenue Manager, Director of Retail/Other Operations, Director of Food & Beverage and Director of Rooms.
File Attachment One and Two– Service Levels (Guest/Customer/staff feedback) “The shop lacks of product variety and doesn’t have any local products to support local businesses.” “As the hotel is isolated in a remote location in Kangaroo Island, there are no enough entertainment options. A diverse range of tours to enjoy the local attractions will be appreciated. “ “The hotel check in and arrival experience is great. We were welcomed at the airport, helped with our bags, explained all about Kangaroo Island in the way to the hotel and arrived directly to our room” “ The hotel’s food and beverage offer is great, but lacks of local produce and wines. As an International leisure visitor I wanted to experience everything from the local produce and there was a limit amount of local wines and spirits. The food menu was mainly done around international dishes.” “Loved the daily Yoga activities and the Spa treatments. The price is a little high for massages and Yoga should be complementary” “ The hotel was extremely generous in providing us with an upgraded room to a suite , which was perfect for our anniversary. They added memorable touches to the room and the best part was that everyone remembered our names” “The restaurant is highly recommended by me! It has good ambience, capable and attentive staff in the service area. There were no many options for specific dietaries requirements and for a fourth night stay, the food was repetitive. “Housekeeping is not at all efficient nor spontaneous. There were delays in the picking-up of our laundry and in returning it on a same day service. They did not return to tidy up our room even when we hang the ‘Please Tidy Room’ sign outside our door. We had to call them from our room to get it done. And I thought they trained in their jobs as expected of a hotel of this type.” – Maddy Jones “The view of the hotel is impressive, one of the most beautiful I have seen. There is a lack of food and beverage offerings outside the main meals hours. “ “The hotel was courteous by introducing us to a guest relations manager who could communicate with us in our dialect as English was not our mother tongue. Very pleasant stay and would recommend this hotel to our friends, the welcome amenity was unsatisfactory as we expected a local touch and not an European wine. The SPA treatments are limited and didn’t include local specialities such as Liguria Honey massage, beach massage, etc. It felt like a standard city SPA. The room was lovely and the view impressive. A fire pit in the room will be great for the cold nights. “We should have involved the local community in. Numerous activities in the hotel, such as supplying local produce, welcome amenities and local tours.” “There is lack of staff during off peak hours to be able to offer the premium services that our guests required” “We work well with our departmental manager as he demonstrates leadership qualities and consistently provides valuable, constructive feedback on our performance. We can be inspired to do the same if opportunity to participate in specific training programs like “Training the Trainer” “As a small boutique Hotel, it is important that all staff is aware of what is happening, customers profiles and specific requirements. There should also be cross training to improve empowerment and service quality”. “Has anyone heard from management on the results of the recent Guest Stay Survey? We know that this is undertaken on a regular basis but there is no communicating back to us so that on how satisfying our service delivery were to our guests. Hope someone looks into this quickly! ” “The true dynamics of teamwork is sadly missing. At the grassroot level, I see little in-team communication and collaboration and this is evident at the restaurant where I work.” “Having an empowerment policy that doesn’t give us much guidance nor discretion nor guidance on how to implement is much of a dud to us. Our managers are quite protective of their turf and hence not comfortable with disempowering themselves. We find it frustrating when we are questioned of our decisions and embarrassing to go back on our word with the customer! This is “The recruitment system is a joke – they are simply not the right people to fit into the role they are employed for. Lacking in ‘hard’ and ‘sop’ talents, my colleagues are showing ‘cracks’ in their competence to perform. The SoPs do not offer much guidance because they are lacking in content and most do not specify clear steps in executing service processes. We were not given “The hotel uniforms aren’t design accordingly to the level of the hotel, they aren’t comfortable and they don’t differentiate between different staff levels or departments. Referencing: All referencing must be in accordance with the Academic Writing Guide: APA 7th Edition on SharePoint. It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here in the Academic Writing Guide found via the Academic Skills website. Student must refer in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not count as references. Submission Instruc.ons:
Submit your individual report in Word document to Turnitin by a deadline as advised by Academic Services.
Students must refer, in text and in an associated reference list, to a minimum of 7 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of four academic journal articles. Blogs and other unverifiable sources will not be counted as references.
Use font Time Roman, Arial or Calibri, size of 11-12, at one and half line spacing.
All referencing must be in accordance with APA 7th Edition Referencing and Academic Writing Guide.
A Torrens University cover sheet is to be a^ached with the submission to Turnitin.
Essential that you view the marking rubric for this assessment and remember you do not need to a^ach this rubric to your submission. Academic Integrity All students are responsible for ensuring that all work submitted is their own and is appropriately referenced and academically written according to the Academic Writing Guide. Students also need to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure and subsequent penalties for academic misconduct. These are viewable online. Students also must keep a copy of all submitted material and any assessment drafts. Assessment Rubric Assessment Criteria Fail (Unacceptabl e) 0-49% Pass (Func.onal) 50-64% Credit (Proficient) 65-74% Distinction (Advanced) 75 -84% High Distinction (Exceptional) 85-100% Research and Either no Literature is Clear evidence Able to critically Has developed use of evidence of presented and appraise the and justified literature/ literature being uncritically, in a application of literature and using own ideas evidence of consulted or purely readings theory gained based on a reading irrelevant to descriptive way relevant to the from a variety of wide range of 20% the assignment and indicates subject; sources, sources which set. limitations of uses indicative developing own have been (0-14%) understanding. texts ideas in the thoroughly (15-18%) identified. process. analysed, applied (19-22%) (23-25%) and discussed. (26-30%) Knowledge of Inaccurate or Selection of Most key Insightful and Assignment theory inappropriate theory is theories are appropriate demonstrates 20% choice of appropriate included in the selection of integration and theory. but some work in an theory in key innovation in (0-9%) aspects have appropriate areas. the selection and been missed or straight- (15-16%) handling of misconstrued. forward theory. (10-12%) manner. (13-14%) (17-20%) Analysis and Fails to analyse Attempts to Can Can effectively Can critically critical case analyse case satisfactorily analyse case analyse novel interpretation information. information analyse case information; can and/or abstract 30% (0-9%) using given study using a apply major data and case theoretical range of theories and situations using a classification / theoretical compare wide range of principles. classification / alternative techniques (10-12%) principles. methods/ appropriate to (13-14%) techniques for the topic and analysis. theoretical (15-16%) principles. (17-20%) SDM 404_Assessment Brief 1 _Individual Report Due Week 6 Reviewed: March 2021 Page 7 of 8 Conclusion Unsubstantiate Limited Evidence of Good Analytical and and d/invalid evidence of conclusion and development of clear Recommendat ion conclusion and conclusion and recommendatio conclusion and conclusion and recommendati recommendati ns grounded in recommendation recommendation 20% ons based on ons supported theory/ s shown with s well-grounded anecdote and by theory/ literature. summary of in theory and generalisation literature. (13-14%) arguments literature showing only, or no (10-12%) based in theory/ development of conclusion at literature. new concepts. all. (0-9%) (15-16%) (17-20%) Presentation, logical flow and Referencing 10% Poor report formatting, lack of flow and presentation quality. Incorrect citing. None and/or very poor reference list in report and/or academic reference material. (0-4.4%) Report formatting, logical flow and presentation quality to a minimal level. Incorrect citing. Poor reference list in report and/or academic reference material. (4.5-6.4%) Report formatting, logical flow and presentation quality to a competent level. Appropriate citing and reference list in report and/or academic reference material moderately good but with some errors. (6.5-7.4%) Very effective report formatting and presentation quality. Good citing in-text and logical flow. Minimal mistakes for reference list in report and/or academic reference material meeting requirement (7.5-8.4%) Extremely well formatted report with high presentation quality. Excellent citing in-text Excellent formatting of reference list in report and/or academic reference material. (8.5-10%) SDM 404_Assessment Brief 1 _Individual Report Due Week 6 Reviewed: March 2021 Page 8 of 8
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Timely Delivery. capitalessaywriting.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
Customer satisfaction. Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
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Writing services provided by experts. Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
Enjoy our bonus services. You can make a free inquiry before placing and your order and paying this way, you know just how much you will pay. Service Quality Standards and Service Management strategies
Premium papers. We provide the highest quality papers in the writing industry. Our company only employs specialized professional writers who take pride in satisfying the needs of our huge client base by offering them premium writing services.