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Explain the characteristics of relational databases and their role in creation and communication of business intelligence

ASSESSMENT BRIEF
Subject Code and Name ACCT6001 Accounting Information Systems
Assessment Assessment 4 – Database Application – Case Study
Individual/Group Individual
Learning Outcomes (b) Explain the characteristics of relational databases and their role in creation and communication of business intelligence.
(c) Identify and assess IT controls, auditing, ethical, privacy and security issues with respect to information.
(d) Apply technical knowledge and skills in creating information for the workplace using spreadsheets and relational databases.
(e) Communicate with IT professionals, stakeholders and user groups of information systems.
Submission By 11:55pm AEST/AEDT Sunday end of Week 11/Module
6.1
For Intensive class: By 11:55pm AEST/AEDT Sunday end of Week 6/Module 6.2
Weighting 30%
Total Marks 100 marks
Context:
The aim of this assessment is to assess the student’s ability to solve business problems using database design tools and software. It also aims to enable students to think about the impacts of using IT in Businesses and communicate key issues through a written report. Many businesses depend on the accurate recording, updating and tracking of their data on a minute-to-minute basis. Employees access this data using databases. An understanding of this technology allows business professionals to be able to perform their work effectively.
Submission Instructions
You need to design and implement the database using Microsoft Access.
(1) Provide a word document containing the following:
a) Introduction – a summary of the case study
b) Compare different relational databases (e.g. Microsoft Access and SQL Server)
c) Database Design: E-R Diagram
d) Outline how distributed database technology (e.g. Blockchain) differs from traditional databases like Microsoft Access.
(2) Provide the Microsoft Access files used in creating the tables, forms, queries and reports
Janie’s Pet Minding
Janie is a local supplier of pet walking and sitting services for business people. The plan is to eventually grow the business to also provide online accessories to pet owners. A few years after starting, the business has experienced growing demand for the services offered. Subsequently, Janie needs an accounting system to record transactions and manage the details of customers and their pets. Due to the growth of the business, Janie wants to hire a part-time worker to develop and manage a system for processing orders. Having successfully applied for the job, you begin researching with Janie about how the company works.
YOU: Tell me about how you take orders.
JANIE: When a potential customer requests a job, I first take down all of the customer information, such as the customer’s: first and last name, street address, city, state, and postcode. I also request their phone number (work and mobile) along with their email address in case I have urgent matters that need to be attended.
YOU: Sorry to interrupt, but can some customers have the same name?
JANIE: Yes. As I was saying, then I record all of the information about their pets, such as the pet’s name, date of birth, gender, type of animal, a photo, along with details of accessories used by the pet.
YOU: What other information would you like to record in the database?
JANIE: Well, I then show the customers a list of the services that I offer. Here, I detail the services including day stays, walking, overnight stays and pet taxi services. Each has a different cost, which needs to be recorded in the database. When the customer is ready to order a service, I complete a form with information about the customer, pet, pickup date, and payment method (Cash, credit card, cheque, account) recorded on the top of the form. However, I often make copying mistakes and would appreciate it if I did not have to enter repetitive information each time. I then put the date at the top and usually include an order number that I have created. After that heading, I list the service(s) the customer wants, including quantity.
YOU: What other information would you like to get out of the database?
JANIE: I would like to be able to:
• take orders quickly, because certain times are very busy for me.
• show how many services are due to be performed each week.
• change prices easily, because the cost of providing services is rising fast.
YOU: I can create a form for you to quickly enter details about the services offered, and queries will help you with the other two tasks. I can also help you manage your business with specific queries that might help you improve the services offered to clients. Can you think of some analysis that would be helpful?
JANIE: To improve my advertising campaigns and overall management of the
business, I would love to see:
• my best-selling services
• who my best customers have been
• a report of what accounts remains unpaid as well as a break down of how customers have paid (for bank reconciliation and cash management purposes). Before running the report, I would also like an easy way to update the payment records in my database.
Required:
(1) Why should Janie implement a Microsoft Access database for her business as opposed to another database solution such as Microsoft SQL Server? Provide justification for your answer by comparing different types of databases.
(2) Create an E-R Diagram for Janie’s business using a Diagram Editor or Microsoft Access’ relationship manager.
(3) Create tables using the following guidelines.
(a) Enter records for at least ten customers. Use a hypothetical name, address, phone number, and e-mail address details to create customer records. Assume that the customers are located in Australian cities and states.
(b) Enter at least four records for the services offered including: day stays, walking, overnight stays and pet taxi services. Assume that all apparel except headwear comes in small, medium, and large sizes.
(c) Each customer should have at least one order; a few customers should place two orders. Each order should contain at least one service and some must include multiple services.
(d) Appropriately limit the size of the text fields; for example, a telephone number does not need the default length of 255 characters.
(4) Create forms using the following guidelines
(a) Form 1: Create a form based on your Pets table. Save the form as “Form 1_Pet”.
Your form should resemble that in Figure 1 and include a photo of the pet.
Figure 1
(b) Form 2: Create a form and sub-form based on your Orders and Order Details tables. Save the form as “Form 1_Order”. Your form should resemble that in
Figure 2.
Figure 2
(c) Form 3: Create a form and save the form as “Form 3_Main Menu”. Your form should include links to each of the forms in your database by embedding a macro when a Shape is clicked as shown in Figure 3 (Note: pictures are not required).
Figure 3
(d) Form 4: Create a form and save the form as “Form 4_Main Menu”. Your form should include links to each of the forms in your database by embedding a macro when a Shape is clicked as shown in Figure 4 (Note: pictures are not required but be consistent in your presentation of forms).
Figure 4
(5) Create the following queries in your database
(a) Query 1: Create a select query called “Query 1_Services Due” that displays a list of all services that are due to be performed within a selected date range. Your output should resemble that shown in Figure 5, although your data will be different.
Figure 5
(b) Query 2: Create a parameter/update that prompts for the incremental amount of a price increase and then prompts for the service ID or service description. Save the query as “Query 2_Price Change”. Test the query by adding $0.25 to the cost of a service. View the changed price in your datasheet view of the updated table.
(c) Query 3: Create a query called “Query 3_Best Selling Services”. List the service descriptions and determine how many orders and the quantities that have been received for each service. Report the amounts in columns labelled “Hours Ordered” and “Number of Orders” (Note: these column labels will require changes from the default setting provided by the query generator). Sort the output. Your output should resemble the format shown in Figure 6, but the data will be different.
Figure 6
(d) Query 4: Create a query called “Query 4_Best Customers” that lists the customers’ names, phone numbers, hours ordered, number of orders and the total amounts of their orders (Note: these column labels will require changes from the default setting provided by the query generator). You will have to calculate the order amounts and sort the output. Your output should resemble the format shown in Figure 7, but the data will be different.
Figure 7
(e) Query 5: Create an action/update query that change the “Paid” field of orders with a “Cash” payment method by prompting the user to enter a “from date” and “to date” range. Save the query as “Query 5_Paid Change”. Test the query by running the query for the first week of cash payments stored in the order table. View the changed values in your datasheet view of the updated table
(6) Create the following reports in your database
(a) Report 1: Create a report named “Report 1_Customers by Location”. The data for the report will originate from a query, in which all customers who order services between a pre-defined date range are included in the report (use the parameters and a criteria filter such “ =[StartDate] And [EndDate]+1)” to filter the query data. Then you calculate the Total sales (Price multiplied by the Quantity of services ordered in that date range). The date range for the query should be displayed at the top of the report. The report’s output should be grouped by Suburb and include headings for Street Address, First Name, Last Name, Customer Email, and Total. Include a Total for each group (suburb) displayed in a report. Make sure that all column headings and data are visible and that all money amounts are formatted properly into currency. Depending on your data, your output should resemble that shown in Figure 8.
Figure 8
(b) Report 2: Create a report named “Report 2_Orders by Payment Method”. Bring the Favorite Colors query output into a report. Save the report as Favorite Colors. Make sure that all column headings and data are visible. Depending on your data, your report should resemble that in Figure 9.
Figure 9
(7) Explain to Janie how distributed database technologies such as Blockchain differ from traditional databases like Microsoft Access?
Learning Rubric: Assessment 1
Assessment Criteria Fail
(Unacceptable) 0-49% Pass
(Functional)
50-64% Credit
(Proficient) 65-74% Distinction
(Advanced)
75 -84% High Distinction
(Exceptional)
85-100%
Implementation and comparison of databases
15% Unsatisfactory explanation provided is very general, lacks detail, does not answer the question. Satisfactory explanation provided, several justifications discussed, lack detailed explanation. Good explanation provided, several justifications discussed. Explanations are detailed but some are not convincing. Very good explanation and justification. Explanations are convincing. Main problems are identified and discussed in details. Provided some examples. Excellent explanation and justifications provided. Main problems are identified and prioritised. Each problem is discussed in detail. Examples were provided for each problem.
E-R Diagram
15% E-R Diagram is incorrect.
More than 50% of the entities, attributes and relationships identified are incorrect.
E-R diagram is complete but some attributes and relationships are incorrect.
Some entities identified should not be an entity.
Around 50% of attributes are missing (or incorrect) and incorrect relationships are identified.
E-R diagram is complete.
All entities identified are correct.
Around 25% of the attributes and relationships are missing or incorrect.
E-R diagram is complete.
Identified entities were correct and complete.
Attributes were correct and complete.
One or two relationships were missing (or incorrect)
E-R Diagram is complete.
All entities, attributes and relationships are identified correctly.
Database Tables
20% Database tables are incorrect and incomplete.
E-R Diagram is not correctly translated to database tables.
Majority of the tables, attributes are missing. Database table is complete. All entities are translated into tables.
Some attributes of the ER Diagram are not in the table and types of attributes are incorrect. Database table is complete.
All entities are translated into tables.
Attributes are all present and relationships among tables are established
(primary keys and Database table is complete.
All entities are correctly and completely translated into tables. Attributes and types of attributes were correctly identified. All data in the table were entered. Database table is complete. All entities are correctly and completely translated into tables.
Attributes and types of attributes are correctly identified.
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Not all entities were translated into tables.
Tables are not normalised. Relationships are not translated to tables (primary keys and foreign key are incorrect).
Tables are not normalised.
Some data in the table were entered. foreign keys are mostly correct)
All data in the table were entered.
Most of the attributes have correct types.
Some tables are normalised. Most table relationships are correct (primary keys and foreign keys and their relationship have been mostly correctly established).
All tables are normalised to third normal form. All data in the table are entered.
All table relationships are correct (primary and foreign keys and their relationships are all correctly identified)
All tables are normalised to third normal form.
Queries
25% SQL queries and generated are mostly incorrect.
Complex queries are not answered More than 50% of the SQL queries are correct.
Complex queries are incorrect. More than 75% of the SQL queries are correct.
Complex queries are mostly incorrect. Almost all queries are correct
(one or two incorrect queries).
Some complex queries were answered. All SQL queries are correct.
Can generate complex queries.
Forms and Reports Unsatisfactory forms. Forms does not enter data.
Reports are mostly incorrect. No report formatting used. Satisfactory forms.
Some links to the tables are not functioning. Some data cannot be entered in the tables via forms. Good forms. Most data can be entered in the tables via forms.
Some design were incorporated in the forms but not professional looking. Very good forms. All elements of the forms are created. All data can be entered via forms.
Design were incorporated in the forms. Somewhat professional looking. Excellent form. All elements of the forms are created.
All data can be entered via forms.
Professional looking forms.
15% Simple design incorporated in the forms. Not professional looking.
More than 50% of the reports are correct. No report formatting used.
More than 75% of the reports are correct. Some report formatting used.
Almost all of the reports are correct (one or two incorrect).
Report formatting used. All of the reports are correct Report formatting used extensively.
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Blockchain (distributed) databases versus traditional (relational) databases Makes assertions about the ethical, privacy and security issues that are not justified. Some issues are justified by arguments and not merely assertions. Issues identified are appropriate. Arguments are presented to justify the issues. Issues identified are appropriate. Arguments are presented to justify the issues. Issues identified are appropriate. Arguments are presented to justify the issues.
Takes into account the complexities of the issues. Other viewpoints were acknowledged. Accurately takes into account the complexities of the issues. Other viewpoints were acknowledged. Accurately takes into account the complexities of the issues and provided examples. Other viewpoints were acknowledged.
10% Justifies any conclusions reach with arguments and not merely assertions. Justifies any conclusions reached with well-developed arguments and not merely assertions.
Justifies any conclusions reach
with well-developed arguments and well articulated viewpoint on the issues and substantiated by research.
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Locate the Governing Board on their website. What is the composition of the Board?

Select a healthcare provider in your community. Locate the Governing Board on their website. What is the composition of the Board? What organizations or companies are the board members associated with? What type of expertise do they bring to the organization? Are there any consumer members? Do you think the Board would benefit from any other industries being represented on the board?  Be sure to provide the link to the Governing Board.

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If a business determines their target segment are Virtual Shoppers who “tend to use the Internet to find good deals” (Mothersbaugh, 2016, p.585)

opinion and explaining the rational of your opinion with references in 200 words.

The Internet has changed the way consumers purchase products. As our textbook explains, there are several online consumer segments: Upscale Clicks and Bricks, Virtual Shoppers, Status Strivers, Mall Maniacs, Just the Essentials, and Original Traditionalists (Mothersbaugh, 2016, p.585). For a business to target the correct consumer segment, they need to understand the online habits of their consumers. A business must determine where their customers will likely frequent and how they will shop online, to determine where their digital marketing dollars are best spent. You can’t target your correct audience if you don’t know who or where they are. For example, a company who produces fur coats would not want their ad banner displayed on a website or as an ad in a search shown to someone who supports PETA.

      Understanding which segment(s) your consumer is aligned with, will help you better understand what your target audience is looking for, and how you can be solve their consumer problem. Once a business knows who they are speaking to, they can adjust their website design to entice their target segment and adjust any digital marketing banners or Google ads they may create to ensure they are speaking to their target audience instead of the mass user of the website or search engine. If a business determines their target segment are Virtual Shoppers who “tend to use the Internet to find good deals” (Mothersbaugh, 2016, p.585), the business would be wise to advertise their product on money-saving websites such as Groupon. They could also post of their business’ social media, or run an ad to their target audience on social media, that would direct the consumer to an exclusive on their website. While digital marketing efforts can sometimes be hit or miss, the real-time feedback a marketer receives can help them determine where their dollars are best spent and allow them to quickly change strategies to maximize visibility to their target audience.

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Set out the nature of the interdependence of economies and their inter-relationships

The COVID-19 Pandemic has highlighted the interdependence between countries and economies. While it is clear that it is having and may continue to have a significant economic impact on many (if not all) countries, it is arguable that small open economies are more vulnerable to external shocks such as this than larger more closed economies
In the context of this sudden, unexpected, external shock:
(a) Set out the nature of the interdependence of economies and their inter-relationships
(b) Discuss the impact of global linkages on the performance of a small economy such as Ireland (or any other small open economy)

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Make a table showing the income statement (in million $). Note that any expenses that do not have their own specific line listed should be grouped under “All other expenses

Problem Set with questions designed to measure mastery of the content of the module. Each Problem Set has two (2) documents: Problem Set (questions) and Excel Template. Excel is the industry standard for finance work and is required to complete and submit each Problem Set. The provided Excel Template may be used or you may create an original spreadsheet. If you choose to use the Excel   template provided, download it for better usability. Every question should have its own tab. Show all your formulas as this allows the instructor to better assess how to help you and award partial credit as deems appropriate.

Week 1 – Introductions, Financial Statements, and Ratios

This problem set uses Alaska Air Group, Inc. as the basis for ALL questions. To start, go to the airline’s investor relations page and get its latest annual report (10-K). 

1. Using the firm’s selected financial data:

a. Make a table showing the income statement (in million $). Note that any expenses that do not have their own specific line listed should be grouped under “All other expenses”. The net income lines must tie using formulas.

b. Use the table created to create a common size income statement (as a % of operating revenues for that year).

c. Show year-on-year (YoY, in %) growth

d. What happened to the profit margins?

e. What are the actual tax rates?

2. Using the operating stats, what is the YoY growth rate for: a. Yield?

b. Operating expense per available seat mile (CASM)? c. Revenue passenger miles (RPMs)?

d. Fuel price ($/gallon)?

e. Considering the above, what factors, other than the pandemic, do you think are

3. Using the firm’s balance sheets, show:

a. Balance sheets as shown (in million $); show only net property & equipment lines.

b. Common size balance sheets.

c. Are there any outliers in the balance sheets that you think merit mentioning?

d. For these years, what is the net working capital position? Current ratio? Quick ratio? Total debt ratio? Return on assets (ROA)? Return on equity (ROE)? What is the latest p/e ratio (use Yahoo Finance)?

4. Using the Statement of Cash Flows, which items stand out to you and why?

5. Go to the carrier snapshot section in the Bureau of Transportation Statistics of the U.S. Department of Transportation: https://www.transtats.bts.gov/carriers.asp?20=E

a. What are the top three markets by share? b. What happened to passenger yields?

c. What happened to costs per ASM?

d. What do you think this means for the bottom line? e. What are the top three city pairs?

Week 2 – Discounted Cash Flow Valuations and Net Present Value

Remember that when you use the perpetuity formula, the formula automatically present values the perpetuity one period, so if you use the perpetuity formula in year 15, the result is as of the beginning of year 15!

1. You are offered three annuities (these make equal payments over a specific period). Using an annual 5.5% discount rate, calculate each annuity’s price:

#Price ($)Payments ($/month)Life (years)
1?1956
2?200 (growing @ 1%/year)5
3?135 (growing @ 2.5%/year)Forever

2. You purchase a new machine for your firm. It costs $84,000 and will expand your cash flow by $13,500/year in year 1 growing by 2.5% per year after that. The system will work for 30 years before you have to replace it. What are the NPV (at a 5.5% discount rate) and IRR? 

The vendor offers you another machine costing $99,000 and lasting 35 years, with the same yearly cash flow and growth rate. What are the NPV and the IRR for it? Should you get it?

3. Read: https://www.espn.com/mlb/story/_/id/16650867/why-mets-pay-bobby-bonilla-119-million-today-every-july-1-2035 

a. Use July 1, 2011, to calculate the future value of the $5.9M owed on July 1, 2000.

b. Use July 1, 2011, to calculate the present value of the 25 yearly payments of

$1,193,248.20. The first payment is made on July 1, 2011

c. Should Bobby take it? Why?

4. You are looking to lease a car. The dealer offers you the following: Car price = $35,000

Monthly lease payments = $499

Down payment = $3,000

Lease term = 36 months

Purchase price at end of lease = $18,000

What is the implicit interest rate on the lease?

5. The Airbus A220 has the following R&D costs (all negative cash flows):

€400M (year 1)€300M (year 2)€200M (year 3)€100M (year 4)

Each plane will be sold for €48M – 15% down and the rest due on delivery one year later. The cost to produce each plane is €38M – these costs are recognized on delivery. The Sales and Marketing Department says that you will sell 30 planes (year 5) and sale will grow by 5 planes per year before they plateau at 60 planes. The last sale is made in year 16, when the A220 is replaced by a new model.

What are the NPV (as of the beginning of year 1) and the IRR of the plane using a 9% discount rate?

Week 3 – Risk Analysis, Real Options, and Capital Budgeting

1. Real Options

A. JTMAirlinesislookingatbuyingmoregatesattheirhomeairport.JTM’sdiscountrateis 5.5% and the risk free rate is 2.0%. What is the NPV of the gate purchases if it bought them today? Use the data in the Excel template provided.

B. After you run the numbers for part A, you remember back to the concept of real options, which means that JTM can make investment decisions as time passes:

1. Present valuing the purchase price of the gates (that is, the years 1 and 2 Capital Expenditures) separately using the risk-free rate. Once JTM decides to go ahead with the purchase, there is no risk to that expenditure.

2. Present valuing the Net Cash Flow excluding those purchase prices. This calculation will include Cap. Ex. for years 3-15 as they are part of the normal operation of the gates and are unrelated to the purchase price.

3. Use the Black-Scholes Option Pricing formula to come up with option’s price assuming a 2-year maturity and a 15% price volatility for gate prices.

4. Compare the price of the call option with the NPV in the No Real Options scenario. Is the option worth it?

2. Decision Tree

JTM really liked your work on the option pricing of the gates, so they ask you to look at their 3- phase expansion at their home airport. The three phases are:

A. Uponpurchaseofthenewgates,startamarketingprogramtopromoteJTM’sroutesto the East Coast, West Coast, and the Caribbean. If all goes well and the market is receptive, they will go on to phase 2.

B. Phase2hasJTMinvestinnewroutestothedestinationslisted.Ifatanytime,JTM finds that this is not going to work, they will pull the plug on everything.

C. Phase3hasJTMstartthenewroutestothedestinationslisted.Ifthingsdon’tgowell on any of the three destinations, they will pull the plug on everything.

After much work with other departments, you generate enough data to calculate the NPV of the 3-phase expansion. Before you have a chance to save all your work, there is a power spike and you lose part of your work. You have to complete it for a presentation. Please use the Excel template provided to complete this.

Week 4 – Interest Rates and Bond Valuation

1. What is the annual yield of a 6-year, 6.4% semi-annual coupon-paying bond priced today at $1,190? Par is $1,000.

2. What is the annual yield of a 9-year, 4.1% annual coupon-paying bond priced today at $1,088? Par is $1,000.

3. Show the cash flows and prices for the following four bonds, each with a par value of $1,000 and paying interest semi-annually:

#Coupon RateYears to MaturityMarket Yield
A6.4%84.5
B3.7%94.4
C3.8%94.6
D0.0%54.3

Which of the four bonds would you prefer to hold and why? (Answer in the box provided.)

4. Considerasemi-annualbondwithanannualcoupon=6.33%,maturity=10 years, par value = $1,000, and a market price today = $1,063:

a. Whatisitsyieldtomaturity(YTM)?

b. Supposethebondcanbecalledat$950attheendofyear8,whatis

itsyield to call?

5. You have two bonds with the following characteristics:

Characteristics Bond ABond B
Coupon 4.4%5.5%
Years to Maturity7.55
Par Value$1000$1000
Price$902.00$911.00

a. Whatarethebonddurations?

b. Ifratesriseto4.5%,whatarethenewpricesforeachbond?

Week 5 – Valuing an Airline for Acquisition

JTM Airlines, a privately held firm, is looking to buy additional gates at its home airport for $1,500,000. It has money in the bank, but that money may not be spent as it is used to pay salaries, suppliers, and equipment. It asked its bank for a loan, but the bank refused unless the project had a return higher than JTM’s weighed average cost of capital. Separately, PAN Airways’s CEO approached JTM’s CEO to sell the airline. As a result of all this, JTM has contracted you to:

1. Calculate JTM’s weighed average cost of capital (WACC) based on two airlines trading in the capital markets – PDM and GAL. Since JTM does not trade, it has no beta, so you need to use these two firms as proxies. JTM’s CFO kindly gave you the necessary information on PDM and GAL for you to do this.

2. Aside from the purchase price, the gates will require a working capital infusion of $1,500,000 at purchase. JTM estimates the gates will generate cash flows of $295,500 in year 1, inflating at 4%/year over the next 12 years. After that, the gates will revert back to the airport operator. Half the working capital is recovered at the end. Calculate the NPV and IRR of the gates.

3. You were given PAN’s 2020 income statement (IS) and balance sheet (BS), along with forecasts of the revenue growth. Forecast the IS and BS for the next 5 years.

4. The price discussed by the two CEOs is $6.5M. You must value PAN Airways using free cash flows to see if this price is fair or not.

Week 6 – Multiples and Transactions, Dividend Discount Model

1. JTM Airlines is looking to buy Jaguar Airlines. Your boss, the CFO, wants a quick and dirty valuation of Jaguar. You choose to look at past transactions in the airline industry to get some numbers and put them in an Excel spreadsheet. For Jaguar, you find out the firm’s key financial values and put them in the spreadsheet. To remind yourself that they are inputs, you should color them red.

Using EPS, Book Value (BV), Sales, EBITDA, Premium and Synergy over stock price,what should be Jaguar’s prices per share?

2. Yourbossispilingontheworkandhasaskedyoutovaluethreemore potential acquisitions. They are of Northern, Eastern and Central, fixed base operators serving areas where JTM is looking to expand (the names give away the regions of the country). You don’t have cash flow data for these firms as they are privately held, but you talked to the owners and they gave you dividend information for the firms, which you entered into your spreadsheet. You remember back to your corporate finance class that you can use the Dividend Discount Model (DDM) to come up with a quick and dirty valuation.

You know that JTM’s WACC is 6.8% and will use this as the applicable discount rate.

Using the DDM Model, what are the values per share of each of these three firms?

Week 7 – Long Term Debt

1. A firm issues a $10 million debt obligation that pays 7.3% per year over four years. How much will it have to pay in four years?

2. Suppose that a life insurance company has guaranteed a payment of $14 million to a pension fund 4.5 years from now. If the life insurance company receives a premium of $10.4 million from the pension fund and can invest the entire premium for 4.5 years at an annual interest rate of 6.25%, will it have sufficient funds from this investment to meet the $14 million obligation?

3. A. A firm is borrowing $5,000,000 from its bank at an annual interest rate of 5.7% for the first six years and 7.2% for four years after that. How much will it pay at the end?

B. Suppose the firm in 3A can take another bank’s quote of $5,000,000 for 10 years at an annual rate of 6.1% compounded semiannually. How much would it pay at maturity? Is this investment alternative more attractive than the one in 3A?

4. Suppose a firm issues a $10 million debenture maturing in 8 years and with an annual rate of 7%. Interest is paid annually at the end of the year. How much will the firm have paid out in total as of year 8, when it pays the interest plus principal?

5. A firm’s head of HR knows that the following pension payments must be made in years 1- 4. The head of HR needs to go to management to request a lump sum that will satisfy this liability stream. Assuming the lump sum can be invested today at an interest rate of 4.7%, how much must be invested today to satisfy this liability stream?

Week 8 – Short Term Debt

1. You are in a team compiling a report to send to your firm’s bank. You are supposed to take the firm’s last three months and provide the following for each month:

Days receivable Days inventory Operating cycle Days payable Cash cycle

You have all the financials in the spreadsheet so all you need to do is make the calculations.

2. ABC Maintenance Service

A. ABC FBO sells maintenance services to various private jet operators.

For these, it demands payment within 30 days. It is considering changing this policy to 0.66%/7, net 30. What is the implicit annual rate in the new policy? Use a notional purchase of $10,000.

B. ABC’smaintenanceservicebusinessgrossessome $22M per year before discounts and its average days receivable is 30. If 15% of its clients opt to follow the new policy, what will be the change in receivables? If ABC’s WACC is 7.0%, what are the projected savings of the new policy? If its gross margin is 22%, by how much will gross dollar revenues have to rise to offset the loss from discounts? In percent?

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Mr and Mrs Jones were looking forward to celebrating their 5th wedding anniversary in style and had great plans for their special evening.

Case Study, Policy development & Observation
Purpose:
This is to be used for assessing students via the method of Scenario based questions.

Unit Code : SITXCCS008 Unit name: Develop and Manage quality customer service
Elements assessed : 1.1,1.2,1.3,1.4,1.5,2.12.3,2.4,2.5,2.6,3.1,3.2,3.3,3.4,3.5,3.6
Lecturer/Trainer : Neil D Rungassamy
Student Name :
Student No : Date Due : Date Received :
INSTRUCTION:
? Assessment is in two parts. Each task must be completed to be deemed satisfactory in this assessment.
PART A
Case Study
Mr and Mrs Jones were looking forward to celebrating their 5th wedding anniversary in style and had great plans for their special evening. Mr Jones decided to book a table for two for dinner at the recently refurbished “Cape Lighthouse”, a restaurant with commanding views over the Coral Sea. To ensure a nice table with views for this occasion, Mr Jones had contacted the restaurant 2 months prior to make a reservation with a male staff member who appeared to be very professional. The booking was then confirmed by telephone with Alex, a waitress, 1 week prior to the booked date.
On their anniversary Mr and Mrs Jones arrived at the restaurant; however they found there was no booking in their name. Staff were unable to locate any booking information. Mr Jones was asked whom he had spoken to, to make the reservation and provided the details of staff; however this was somehow shrugged off and they were asked to wait at the entry to “see whether a table could be arranged”.
As it was a Friday night the restaurant was very busy. Mr and Mrs Jones had to wait 15 minutes before they finally were led to a small table the back of the restaurant near the kitchen doors.
After a further 15 minutes they were attended to by a drink waiter who took their order for an aperitif. The Joneses placed their food and wine order and their entrees arrived after 30 minutes. The white wine to go with the entrees did not arrive and the drinks waiter seemed to ignore their eye contact.
The main course for Mr Jones arrived within 5 minutes after the entrees had been cleared, however Mrs Jones’ meal did not arrive for another 20 minutes.
Mrs Jones was very upset with the service and was almost on the verge of leaving.
When Mr and Mrs Jones went to pay the cheque on their way out, Mrs Jones was expecting an apology from the restaurant staff with regards to their booking and the delay in the service, unfortunately no one was around even to talk about it.
Mr and Mrs Jones decided that this was the last visit ever at this establishment. They definitely would tell their family and friends about their dining experience at “Cape Lighthouse”.
Your task: Address each of the following questions relating to the case study.

  1. Identify Mr and Mrs Jones’ customer needs and expectations in this case study. What would a customer expect not only on an important occasion like the mentioned anniversary but on each occasion when visiting an establishment?
    Response
  2. What could be the likely effects of this incident for the business and custom down the track if the customer service issues are not addressed?
    Response
  3. You are the General Manager of the Cape Lighthouse and the experience of Mr and Mrs Jones has come to your attention.
    You are determined to make contact with the customer to attempt to resolve the issue and achieve a positive outcome. Draft a letter which clearly outlines the steps you will undertake to contact Mr and Mrs Jones and how you will try to solve the issues. (This could be used as guidance for a telephone conversation for contact).
    Response
  4. Considering Mr and Mrs Jones’ recent experience, it is important to assess if there are recurring issues with customer service at the Cape Lighthouse. How will you determine if this is a one-off issue or if there are persistent problems? Outline your approach.
    Response
    PART B
    1 You are required to develop a policy and procedures for each of the following problem areas which were evident:
    a. Bookings
    b. Staff Presentation
    c. Greeting / Hosting
    d. Customer Service Procedures for Service (Orders, timelines, attendance)
    e. Dealing with complaints
    Each policy needs to include:
    o The policy name
    o The aim or purpose
    o The details of what is included
    o The procedures included to achieve the purpose
    o What are the requirements to train staff to be able to perform the procedures?
    o How will this policy and its effectiveness be monitored and evaluated?
    o To whom will this policy be made available? How?
    2 Observations
    You will be observed over four service periods, how you:
    A. Implement developed policies and procedures
    B. Communicate requirements with staff
    C. Monitor service provisions and manage these efficiently
    D. Evaluate each service instance and incorporate feedback into the next instance.
    You are required to write a brief summary for each service instance, clearly outlining:
  5. What worked well
  6. What needs improvement
  7. How you have evaluated each policy you have implemented
  8. How was staff involved for the purpose of evaluation
  9. How you will implement each identified change required into the following service instance.
    Provide each summary to your trainer prior to each service instance. Your implementation of procedures and requirements you have identified in each instance will be part of the assessment of your performance.
    Details of the nature of the major tasks for each service period should be provided in the table below.
    Instance Date Duration from … to… Tasks to be completed
    What will be observed? Evaluation summary completed
    Service Period
    e.g Breakfast 08/01/19 Details: 7am-8am
    Policies and procedures implemented and followed: Staff presentation policy 1.0 Are the staffs representing a positive image of the restaurant
    2.0 Are they neat and professional with appearance?
    Service Period 1:
    Details:
    Policies and procedures implemented and followed:
    Service Period 2:
    Details:
    Policies and procedures implemented and followed:
    Service Period 3:
    Details:
    Policies and procedures implemented and followed:
    Service Period 4:
    Details:
    Policies and procedures implemented and followed:
    3 Role-play : Customer dispute
    You are a restaurant manager in Quinlan restaurant. Your main responsibilities are managing the wait staff and front-of-house staff and ensuring customer satisfaction.
    Organisational procedures for handling customer complaints are as follows.
    • Step 1: Apologise to the customer and identify what the problem is.
    • Step 2: Try to resolve the customer’s problem by rectifying their issue. Service staff have the authority to offer the following.
    • Modify orders to incorporate customer requests within reason (i.e., not requiring undue time and expense).
    • Replace food or beverages to the value of $100.
    • Offer alternative food or beverages to the value of $50 more than the original order.
    • Step 3: If unable to successfully resolve a customer’s problem, inform the supervisor or manager. Provide details of all the issues and offers made to the customer when attempting to resolve the issue.
    • Step 4: Manager/supervisor can resolve the complaint and is able to provide free food, beverages, vouchers or hotel credits and a formal written apology.
    • Step 5: If the issue is still unresolved with the customer, then the item is escalated to the hotel manager or an external body.
    There are three participants in this role-play:
  10. The restaurant manager
  11. The head waiter
  12. The customer.
    Simulated environment resources
    • Desk to simulate front desk/counter
    • Bill
    Task 1: Conduct role-play
    Learner instructions
    It is lunchtime and you are talking with the chefs in the kitchen when you hear a loud angry voice at the front desk. It sounds like an irate customer. You then hear your head waiter also raising their voice. You quickly get to the front desk to try and resolve the issue.
    • During this role-play, you are required to demonstrate the following skills and knowledge.
    • Use questioning and listening techniques to determine the customer’s needs or concerns.
    • Use clear communication with the staff member.
    • Take responsibility for service outcomes and dispute resolution.
    • Recognise and resolve customer problems or delays and deficiencies in customer service.
    • Complete the role-play.
    Task 2: Question and answer
    Q1: How would you assess the effectiveness of the customer service provided by the head waiter?
    Q2: Was the dispute resolution process provided by the head waiter effective? Why/why not?
    Q3: What changes would you make to customer service and dispute resolution procedures as a result of this incident?
    Q4: How do you act as a positive role model for professional standards expected of hospitality industry personnel?

Role-play : Customer dispute
Did the learner successfully demonstrate evidence of their ability to do the following? Assessor comments Completed
Yes No
Student Name;
The learner recognised and resolved the customer’s problem.
Recognised that it was the head waiter’s error and that there was a double entry of the main on the bill.
Rectified the problem to the customer’s satisfaction in line with own level of responsibility.
Took responsibility for service outcomes and dispute resolution.
Corrected the head waiter and asked them to apologise to the customer.
Acted as a positive role model for professional standards expected of hospitality staff.
Gained feedback from the customer on how to improve customer service practices.
Trainers Notes

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GreatSmellz Ltd advertised their new ‘Health Cube’ oil diffuser in several health and lifestyle magazines as a cure for anxiety

Stoke United, a local football club, wished to promote its image and so the Marketing Manager placed an advertisement in The Sentinel on 1st January 2020 as follows:
This paper contains 5 questions.
Answer ALL questions.
Each question carries 20 marks.
Your word limit is capped at 2,500 in total.
OSCOLA referencing is required.
In January, GreatSmellz Ltd advertised their new ‘Health Cube’ oil diffuser in several health and lifestyle magazines as a cure for anxiety. The advert stated that GreatSmellz promised to pay £900 to anyone who bought and used their product for 3 months (according to instructions) and still felt anxious, or suffered any negative side effects attributable to the product. It added that the Health Cube was perfect for spouses who were worried about their family member’s anxiety.
In June, Michael, a self-employed plumber, read the advertisement in an addition of ‘Fitness Lifestyle’ magazine whilst waiting to see his dentist. Michael had been feeling anxious for the past few months, so he picked up a Health Cube from his local pharmacy on the way home for £69.
In May, GreatSmellz published a withdrawal notice via the local newspaper ‘Stoke News Daily’.
Both Michael and his partner Jess used the product as directed for 3 months. By this time, Michael felt his anxiety had gone. However, he has been feeling increasingly nauseous and dizzy. As a result, he booked an appointment with his GP, who ordered Michael to take time off work to recover. As a result, Michael lost one month of income from his job, as well as a lucrative contract with Parker Hotels Ltd to install toilets in all 10 of their hotels. The results of Michael’s medical tests indicated that the nausea and dizziness were attributable to GreatSmellz’s product ‘Health Cube’.
Jess had not suffered any side effects, but had also not seen a decrease in her anxiety. In fact, her anxiety has been made worse owing to Michael’s ill health and loss of income.
Both Michael and Jess have written to GreatSmellz Ltd claiming the £900 as promised in the advertisement.
In response, GreatSmellz claim:
• The advert was not an offer, it was merely an invitation to treat,
• Even if the advert was an offer, which they do not admit, then it was effectively withdrawn via the local newspaper in May.
• Michael is not entitled to the £900 because his anxiety had gone after using the product.
• Jess cannot claim the £900 as she didn’t purchase the product.
Using your knowledge of statute and case law, answer questions 1-5:
Each question carries 20 marks.

  1. Whether there was any offer present, and what factors might indicate it was an offer rather than an invitation to treat, and what type of offer it might be.
  2. If the notice was an offer, discuss how Michael might have accepted the offer and provided consideration.
  3. With regards to GreatSmellz’s second notice, explain whether this could be deemed an effective revocation.
  4. Explain the rules for claiming and calculating any damages that Michael may wish to claim.
  5. Explain whether the rules of privity of contract would prevent Jess from taking action against GreatSmellz

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Organizations must stay up-to-date on their vulnerabilities and protection measures.

Project: Risk Assessment

Start Here

Organizations must stay up-to-date on their vulnerabilities and protection measures. Once vulnerabilities have been evaluated, the organization uses this information to develop a risk assessment plan. This plan should consider the perspectives of owners, shareholders, employees, policy makers, suppliers, and customers.

In this project, “Risk Assessment,” use the previous findings from Project 1, “Vulnerability and Threat Assessment Report,” to recommend an action plan for the risk assessment assigned in this project. The final assignment is a five- to seven-page review or summary of the risk assessment. Note that this is not a complete risk management report, but a “what if” report outlining potentials in both attacks and possible responses.

For this particular project, grades are based on the ability to clearly and accurately assess policies, processes, and technologies to identify and assess risk and articulate effective mitigation strategies to achieve the appropriate security needed for the enterprise.

This is the second of four sequential projects. There are 12 steps in this project. Begin below to review the project scenario.

Transcript

Competencies

Your work will be evaluated using the competencies listed below.

  • 2.1: Identify and clearly explain the issue, question, or problem under critical consideration.
  • 2.5: Develop well-reasoned ideas, conclusions or decisions, checking them against relevant criteria and benchmarks.
  • 9.3: Risk Assessment: Assess policies, processes, and technologies that are used to create a balanced approach to identifying and assessing risks and to manage mitigation strategies that achieve the security needed.

·         Project 2: Risk Assessment

Step 1: Review the Risk Management Framework

·         As the first step in preparing the risk assessment, review the risk management implementation framework and the risk management technologies that you might use in your assessment.

·         In the subsequent sections of this project, you will write a risk assessment summary report that can be used in addressing cybersecurity threats through risk management.

·         When this first step is complete, move to the next step, where you will create a list of vulnerable assets

·         Step 2: Document Vulnerable Assets  

·         In the opening step, you considered the risk management implementation framework and the risk management technologies you might use. Now, it’s time to list the organization’s vulnerable assets.

·         In order to conduct effective information risk management, the vulnerabilities of the system must be understood and documented prior to starting the assessment, regardless of which of the risk assessment approaches is used.

·         Begin by conducting a thorough review of the recently completed Vulnerability and Threat Assessment report. During the review, pay particular attention to which security risks to information systems that might be relevant and consider varying types of risk assessment and analysis.

·         Using the Vulnerable Assets Template, identify and create a list of assets considered vulnerable. This is a simple list, not prioritized, not valued, simply identified, but complete. Pay particular attention to application software in both the acquisition and implementation phases. This list of vulnerable assets will also be used during the next step.

·         Submit the completed list of vulnerable assets for feedback.

·         Submission for Project 2: Vulnerable Asset List ·         Previous submissions

·         0

·         Drop files here, or click below.

·         Add Files

·         In the next step, you will take the vulnerable assets and use them to identify specific internal and external threats.

·         Step 3: Review the Vulnerable Assets List

·         In the previous step, a list of vulnerable assets was compiled from the Vulnerability and Threat Report in the previous project. Now, incorporate any feedback from the previous step and identify specific cybersecurity threats, including network access risk by devices to those assets.

·         Again, the Vulnerability and Threat Assessment final report is the starting point to fulfill this step in the Risk Assessment. Compiling a complete list of threats and vulnerabilities will act as a comprehensive review of your vulnerability assessment as well as potentially expand the list, now that you have greater input and a second look at your previous results.

·         Step 4: Document Internal and External Threats  

·         You’ve reviewed the list of vulnerable assets, and in this step, you will document threats. Recall that a threat is any event, action, or factor that has the potential to cause damage to the enterprise. Threats can come from a variety of sources, including people (a hacker stealing employee passwords) and natural events (a power blackout causing data loss).

·         Use the Internal and External Threats Template to add all threats and vulnerabilities—internal and external to the enterprise—and tie them to the itemized assets that will be affected. Note that external threats will include a comprehensive review by device type at network access, both direct and indirect, a view of the social media landscape as a threat.

·         Submit the itemized list of threats for feedback.

·         Submission for Project 2: Internal and External Threats List ·         Previous submissions

·         0

·         Drop files here, or click below.

·         Add Files

·         In the next step, you will conduct research and report on inputs for threats and vulnerabilities.

·         Step 5: Research Relevant Environmental Factors  

·         This step continues to build on the internal and external threats as itemized in the previous step by researching relevant external inputs.

·         Since cybersecurity is a complex and multifaceted endeavor, an effective analysis of threats includes consideration of the threat landscape inherent within the context in which the enterprise operates.

·         Researching how the external context and environment contribute to threats and vulnerabilities is critical because no company or industry is an island, particularly as it pertains to cybersecurity. The very nature of cybersecurity is hyperconnectivity—across companies within the same industry and across industries with similar information demands.

·         Be sure to seek external input into the particular situation, specific threats and vulnerabilities, best practices, regulatory factors, government policy issues, previous industry issues, etc. Conduct thorough research in the industry and related industries about previous actions and activities that could affect your company.

·         When the research is complete, you will use it in the next step to create a list of external threats and vulnerabilities.

·         Step 6: Describe External/Environmental Inputs to Threats and Vulnerabilities  

·         Using your research from the previous step, create a list of external industry sources and best practices that might apply. Include one or two sentences for each input, commenting on why you think it would add value to your Risk Assessment.

·         Submit your list of external inputs of threats and vulnerabilities for feedback.

·         Submission for Project 2: External Inputs of Threats and Vulnerabilities ·         Previous submissions

·         0

·         Drop files here, or click below.

·         Add Files

·         Next, you will identify potential and actual business impacts.

  ·         Step 7: Identify Business Impacts and Probabilities  

·         Remember, cyber risk management and compliance is not just about the technology. It is also about the impact people, policies, and processes can have on the financial results of the company. After the previous step, in which you created a list of threats and vulnerabilities, now it’s important to consider the effects on business as part of risk assessment.

·         Each enterprise must identify and address its own unique threat issues because the most obvious threats are not always the most dangerous ones. Many common threats, such as fire, are already mitigated to a high degree through local building codes and modern infrastructure redundancies. These might not require any further action. However, obscure threats, such as disruptive actions taken by a malicious insider, may be completely unmitigated.

·         Any risk assessment should include a view of the business impact should an identified threat become a reality. Also consider the likelihood of occurrence for each threat so the list can be prioritized and appropriately managed.

·         For this step, use the external inputs of threats and vulnerabilities compiled in the previous step to consider the business (monetary) impact of any realized threats and the prioritization of these threats by potential impact to the enterprise. In the next step, you will create a list of the business impacts.

·         Step 8: List Business Impacts and Probabilities

·         You identified the potential financial impacts should identified threats become realities in the last step. Here, use your findings to complete the Business Impacts and Probabilities Matrix, listing each identified threat and the risk, the probability, and a potential mitigation to include all policies, processes, and technologies to be used in formulation of financially and logistically sound mitigation strategy.

·         After you’ve completed this step, you will document and prioritize risk responses. Submit your Business Impacts and Probabilities Matrix for feedback.

·         Submission for Project 2: Business Impacts and Probabilities Matrix ·         Previous submissions

·         0

·         Drop files here, or click below.

·         Step 9: Consider Risk Response Strategies

·         Now that you have developed a comprehensive list of potential risks with probabilities and potential business impact, it is time to consider possible risk response strategies for these risks. In the next step, you will document and prioritize risk responses.

Step 10: Document and Prioritize Risk Responses

In this step, you will prioritize your selected risk responses from the last step based on several factors:

  • The economic impact to the organization should the assessed risk occur.
  • The likelihood (probability) of an event that would activate the risk.
  • The arrangement of assets ranked by priority based on the highest value of the following formula: (economic impact) X (probability) = risk

 SHAPE  \* MERGEFORMAT

Risk Formula

Use the Prioritized Risks and Response Matrix template to submit your findings for feedback.

Submission for Project 2: Prioritized Risks and Response Matrix Previous submissions

0

Drop files here, or click below.

Add Files

After this process, you will be ready for the final step, the risk assessment summary report.

Step 11: Compile Your Work Up to This Point

You’ve prioritized your list of risk responses. It’s time to take a look at everything compiled so far for the Risk Assessment Summary Report. Keep in mind that a full risk management report is an intensive team endeavor that takes considerable time and resources to create. Remember that Maria has not tasked you with generating a full risk management report; rather, she has asked you to write a brief “what if” report outlining potentials in both attacks and possible responses.

In this step, take some time to review, make any updates, and compile your risk findings up to this point in preparation for creating the final report in the next step.

Step 12: Write the Risk Assessment Summary Report

Throughout this project, the necessary information has been assembled to provide your boss Maria with a risk assessment so that she may begin developing a long-term risk management strategy. This final step is compiling that information into a cogent “summary report” for presentation to company executives. This report will summarize the Vulnerability and Threat Assessment with the addition of the Risk Assessment just completed.

It is critical to provide recommendations to help the organization implement effective information risk management practices. Use findings in the previous steps to recommend risk management strategies such as least privilege, separation of duties, mandatory vacation, risk management technologies, and others you have found appropriate.

Remember, the recommendations included in the report should address all aspects of the research—business, economic, and technical reasoning for the conclusions.

Follow these Final Risk Assessment Summary Report requirements while writing the final risk assessment summary.

Check Your Evaluation Criteria

Before you submit your assignment, review the competencies below, which your instructor will use to evaluate your work. A good practice would be to use each competency as a self-check to confirm you have incorporated all of them. To view the complete grading rubric, click My Tools, select Assignments from the drop-down menu, and then click the project title.

  • 2.1: Identify and clearly explain the issue, question, or problem under critical consideration.
  • 2.5: Develop well-reasoned ideas, conclusions or decisions, checking them against relevant criteria and benchmarks.
  • 9.3: Risk Assessment: Assess policies, processes, and technologies that are used to create a balanced approach to identifying and assessing risks and to manage mitigation strategies that achieve the security needed.

Submission for Project 2: Risk Assessment Summary Report

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Explain why students with EBD are less successful on academic tasks than their peers. How does student motivation influence both instruction and learning?

 This assignment has three parts. All parts should be submitted in one document.

Part 1: Explain why students with EBD are less successful on academic tasks than their peers. How does student motivation influence both instruction and learning?

Part 2: Defend your position on the following statement: When curriculum and instruction are adapted or modified, it dilutes, or “dumbs-down,” the curriculum. Cite at least three peer-reviewed articles to help support your position.

Part 3: As a special education teacher, discuss some instructional modification options for students with EBD. In your response, choose any grade or content area ensuring to describe the classroom environment, your interactions as the teacher, and specifically how you would modify/adapt the curriculum, materials, classwork, and homework.

Length: 4-6 pages, not including title and reference page.

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  • Original and non-plagiarized custom papers- Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
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  • Confidential- It’s secure to place an order at primewritersbay.com We won’t reveal your private information to anyone else.
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  • Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, research proposals. LO1 How does student motivation influence both instruction and learning

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Categories
Writers Solution

Explain why students with EBD are less successful on academic tasks than their peers.

This assignment has three parts. All parts should be submitted in one document.

Part 1: Explain why students with EBD are less successful on academic tasks than their peers. How does student motivation influence both instruction and learning?

Part 2: Defend your position on the following statement: When curriculum and instruction are adapted or modified, it dilutes, or “dumbs-down,” the curriculum. Cite at least three peer-reviewed articles to help support your position.

Part 3: As a special education teacher, discuss some instructional modification options for students with EBD. In your response, choose any grade or content area ensuring to describe the classroom environment, your interactions as the teacher, and specifically how you would modify/adapt the curriculum, materials, classwork, and homework.

Length: 4-6 pages, not including title and reference page.

GET SOLUTION FOR THIS ASSIGNMENT, Get Impressive Scores in Your Class

CLICK HERE TO MAKE YOUR ORDER

TO BE RE-WRITTEN FROM THE SCRATCH

GET SOLUTION FOR THIS ASSIGNMENT

CLICK HERE TO MAKE YOUR ORDER

TO BE RE-WRITTEN FROM THE SCRATCH

NO PLAGIARISM

  • Original and non-plagiarized custom papers- Our writers develop their writing from scratch unless you request them to rewrite, edit or proofread your paper.
  • Timely Delivery– primewritersbay.com believes in beating the deadlines that our customers have imposed because we understand how important it is.
  • Customer satisfaction- Customer satisfaction. We have an outstanding customer care team that is always ready and willing to listen to you, collect your instructions and make sure that your custom writing needs are satisfied
  • Confidential- It’s secure to place an order at primewritersbay.com We won’t reveal your private information to anyone else.
  • Writing services provided by experts- Looking for expert essay writers, thesis and dissertation writers, personal statement writers, or writers to provide any other kind of custom writing service?
  • Enjoy Please Note-You have come to the most reliable academic writing site that will sort all assignments that that you could be having. We write essays, research papers, term papers, research proposals. LO1 Identify, understand and critique the role and function of marketing within both “for-profit” and “not-for-profit” organisations

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