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Write a function called calc_product_cost that returns the total cost of an item after the tax has been added to the product.

Assignment 2

Assignment 2 Weight 30% Marked out of 100 Due date: 8 October 2021

Please submit the CODE in readable format (NOT SCREEN CAPTURE) and OUTPUT for all programming questions. You will submit this assignment electronically in the ASSESSMENT area of the Study Desk.
For this assignment we will use the Brewers database Chapter 4 that comes with the textbook (script available under link to this file). The script to create the databases is included as a file in Assignment 1 section of the course website as well as Week 2 on the study desk. You will need to run the scripts to create the needed database tables. If you are using your own Oracle insulation the script should work as normal.
IMPORTANT NOTES – PLEASE READ BEFORE YOU BEGIN WORK

  1. This assignment prepares you for the examination and you should consider each hour devoted to the assignment as an hour devoted to exam preparation.
  2. I urge you not to give up if you are unable to do all the questions. Do as many as you can and submit what you have done.
    For this assignment we will use the Brewers database that comes with the textbook. The script to create the databases is included as a file in the assignment 1 section of the Moodle course web site. You will need to run the scripts to create the needed database tables. If you are using your own Oracle insulation the script should work as normal.
    The structures and information about the tables is located in Appendix A (Page 423) of the Casteel textbook. The structure of the tables used in this assignment questions is reproduced at the end of this document.

Please Read Carefully before starting.
There are four(4) questions valued a total of 100 marks. You need to provide a well-structured and documented solution to the problems.
With your code solution you also need to provide the source code in editable format copy and paste in the submission file (NOT SCREEN CAPTURE).
The resulting output of the running solution you can use the screen capture or text copy and paste into the document. You can use the screen capture features of the OS you are using. For Windows you can use the ‘print current window capture’ key stroke ‘Alt-Shift-Print Screen’. Depending on your keyboard you may have to use the function key as well. You can also use the default capture tool, search for ‘Snipping Tool’ in start menu. For Apple Mac use ‘Command (?)-Shift-4’ and select screen to capture.
Important Programming Requirements:
• You must NOT use any Implicit Cursors, or Cursors with table joins, subqueries, set operators, group functions or SQL aggregate functions (such as COUNT).
• Explicit Cursors should be declared as parametrized cursors when used in functions or procedures.
• The PL/SQL anonymous block must be ONE block only to call the relevant procedures or functions. Do NOT write a block to perform each task of the specifications.
Question 1 (30 marks)
a)
Write a function called calc_product_cost that returns the total cost of an item after the tax has been added to the product. The function has two IN parameters IDSHOPER and IDPRODUCT and returns a number as a result of the function execution. If IDSHOPER or IDPRODUCT or Customer STATE value does not exist in the relevant tables the function should return NULL as the result. You need to return the NULL result explicitly. The function calculates cost of an item based on the item cost and percentage tax charged for the state the customers address is in. (10 marks)
b)
Write an SQL statement that displays customer details (ID, First Name, Last, Name, State) and total to be paid for each customer for product in the BB_PRODUCT table whose ID is 2 by calling the calc_product_cost function. Rename the resulting filed from the function call TOTAL_COST. (5 marks)
c)
Write a function called sf_total_order_item_cost which takes in three IN parameters IDSHOPER, IDBASKET and IDPRODUCT. The function returns the total cost on the order for an item for the customer. The cost of the item is calculated by calling calc_product_cost and multiplying it by the quantity in the order. (5 marks)
d)
Write a procedure (called sp_report_on_products) that takes a single IN parameter Product ID and creates a report to the screen as follows. For every customer in the table create a report using the DBMS_OUTPUT module to print the Customer Last Name, First Name first character with full stop, State, Product Description, Product Cost, Tax, Total Cost, by calling the sf_total_order_item_cost function.
Format for the line output.
LASTNAME, FIRSTNAME, Product: ‘DESCRITION’ Cost: $9999.99, Tax: $9999.99, Total Cost: $9999.99.
Example dummy output
John, C. Product: ‘Some product description here’ Cost: $13.75, Tax: $0.56, Total Cost: $14.31.
The tax calculated is the sum of tax that each customer would have for all the orders of that product.
After processing all the customers display the following information.
Total customers processed XXXX and total tax calculated for all orders is $9999.99.
Call the procedure from an anonymous block and capture the results. (10 marks)
Question 2 (20 marks)
The Brewers Company is concerned about possible unauthorised changes to customer orders that may compromise the companys profit.
Your task is to create a database trigger to monitor such changes to some important columns in the BB_BASKET table.
Important Setup:
Create a copy of the BB_BASKET table in your own schema by using the following command:
CREATE TABLE CUSTOMER_COPY AS SELECT * FROM BB_BASKET;
Create a table to store change logs (call the table TMP_CHANGELOG) to hold the following fields IDBASKET, QUANTITY, SUBTOTAL, TOTAL and LOG_DATE. You will need to refer to the relevant table for field types and sizes. The LOG_DATE field will contain the system date.

  1. Create a database trigger with the following specification:
    • fires AFTER an UPDATE on CUSTOMER_COPY table.
    • fires if there is any change to QUANTITY, SUBTOTAL or TOTAL columns of the CUSTOMER_COPY table.
    • fires for each row changed.
    • inserts a first row: the affected IDBASKET column, the OLD values of the QUANTITY, SUBTOTAL and TOTAL columns and the current date into the table TMP_CHANGELOG.
    • inserts a second row: the affected IDBASKET column, the NEW values of the QUANTITY, SUBTOTAL and TOTAL columns and the current date into the table TMP_CHANGELOG. (10 Marks)
  2. Test the trigger with the following specification:
    • Go ahead and make a change to CUSTOMER_COPY table by issuing the following command:
    UPDATE CUSTOMER_COPY
    SET QUANTITY = 99, TOTAL = 99.99
    WHERE IDBASKET = 12;
    (5 Marks)
  3. For second test write a DML statement that sets the SUBTOTAL value in CUSTOMER_COPY table for the IDBASKET 12 to 50% of the TOTAL value currently recorded for that row. (5 marks)
    Provide copy of your code and capture of the execution output.
    Question 3 (30 marks)
    This question has a few section (procedures and functions) described. You are free to write helper procedures or functions but they will have to have high cohesion and low coupling (do one thing only and not be reliant on external values).
    1) Create a PL/SQL procedure called sp_shopping_month which has an IN parameters for the year and the month. The procedure will display to the screen the following information for each basket created (DTCREATED) for that year/month. The information needs to be retrieved using an explicit cursor. (5 marks)
    Basket BASKEID has a total of BASKET_TOTAL plus SHIPPING total cost of order BASKET_TOATL_PLUS_SHIPING
    2) Write a function called sf_total_shipping which takes in the date parameter and returns the calculated cost of shipping for all the baskets which have been created in that year/month. (5 marks)
    3) Write a procedure called sp_uncommitted_order_month which reports on all the baskets created but where the order has not been placed (ORDERPLACED) for all the baskets in the table. The output should be as follows. (5 marks)
    There are COUNT numbers of orders created but not finalized with a total of $AMOUNT.XX and total shipping cost of $SHIPPING.XX.
    4) Write a procedure called sp_report_shopping_totals that will produce the following output in the format specified bellow. The procedure needs to use explicit cursor/s for each year starting with the oldest year and produces a summary of the shopping for that month.
    The years and month output needs to be in ascending order.
    Example dummy output only as a guideline. You will need to replace the uppercase fields with the necessary values
    Year YYYY
    January
    Basket BASKEID has a total of BASKET_TOTAL plus SHIPPING total cost of order BASKET_TOATL_PLUS_SHIPING
    Basket BASKEID has a total of BASKET_TOTAL plus SHIPPING total cost of order BASKET_TOATL_PLUS_SHIPING
    Total Shipping for the month $SHIPPING.99

March
Basket BASKEID has a total of BASKET_TOTAL plus SHIPPING total cost of order BASKET_TOATL_PLUS_SHIPING
Total Shipping for the month $SHIPPING.99
Year YYYY
February
Basket BASKEID has a total of BASKET_TOTAL plus SHIPPING total cost of order BASKET_TOATL_PLUS_SHIPING
Total Shipping for the month $SHIPPING.99
Total number of baskets processed COUNT total income of all orders is $AMOUNT.99 total shipping cost $SHIPPING.99.
There are COUNT numbers of orders created but not finalized with a total of $AMOUNT.99 and shipping cost of $SHIPPING.99.
(10 marks)
Write an anonymous block should only have to call sp_report_shopping_totals which will contain the logic to display the requested output. Your solution for the final output needs to use the functions and procedures defined previously. Due to the data in the tables you will only have one year on the report. Your code needs to work when more data is added. (5 marks)
Provide copy of your code and capture of the execution output.

Question 4 (20 marks)
a) Write a stored function called is_number which takes one IN parameter and returns a number if the input can be converted to a number otherwise the function should return an appropriate result. The function needs to correctly identify if the parameter can be converted to a numeric value. The function should work in PL/SQL as well as with SQL statements. (5 marks)
b) Write an SQL statement to use is_number which passes in test values is_number(‘123’) and is_number(‘12a3’) and returns the result. Provide the SQL code and captured output. (make sure you change the quotes if copying from this document as Word uses the wrong characters for single quote characters) (5 marks)
c) Write a stored procedure called sp_number_conversion which has a single IN parameter and a single OUT parameter. The IN parameter takes in a string to convert and the out parameter will contain a message depending on the success or fail of the conversion operation.
On success
‘Converted ‘Input_Value’ to value XXXXX’.
On failure
‘Unable to convert ‘Input_Value’ to a number’.
where ‘Input_Value’ is the value passed to procedure as the IN parameter. (5 marks)
d) Write an anonymous block of code that will loop and break up the string below into sections and pass them to sp_number_conversion procedure. Print out the result from calling the procedure for each data passes into the procedure
String to process
‘12345, 3.14e3, a123, 123a, 12a3, SixtySix, -12.34, +12.56’
(5 Marks)

Table Structures with field types
BB_SHOPPER

BB_PRODUCT

BB_BASKET

BB_BASKETITEM

BB_TAX

BB_SHIPPING

MARKING CRITERIA

  1. Specified procedures, functions with the requested parameters
  2. The code executes without error messages.
  3. The code produces the required output.
  4. The code addresses the specification and provides a solution to every element in the specification.
  5. The code is well structured and, where applicable, adopts an optimal and sophisticated approach to PL/SQL.
  6. The programing units have been separated into necessary functions and procedures.
  7. Exceptions need to be catered for appropriately in procedures and functions.
  8. Cursors used as specified in the specifications.
  9. The code is well commented and well structured.
    Academic misconduct
    Please ensure that you do not share any information about your assignment with anyone. Do not accidentally leave printouts or USB drives that contain your assignment details where someone else can access them. Make sure not to store your assignments on a computer where another student can access your assignment.
    Academic misconduct is unacceptable and includes plagiarism, collusion and cheating. You will find further explanation if you follow the link on the USQ home page to -Current Students- or https://social.usq.edu.au/study-tips/slides/keep-clear-plagiarism.
    • This assignment must be all your own work
    • The source of all information must be correctly cited and referenced
    • Do not leave printouts for other people to access your work
    • Do not leave USB with assignments plugged in public computers
    Assignment that do not adhere to these requirements have the potential to be deemed to be the result of academic misconduct. Please make sure to read the USQ policies.
    Should you have any queries regarding this assignment, please do not hesitate to email the course examiner.
    Assessment policy
    Please ensure to check the USQ assessment procedure http://policy.usq.edu.au/documents/14749PL.
    Late submission of Assignments
    Students can apply for an extension of time, to submit an assignment, at any time up to the deadline. You will see a specific Assignment extension request submission has been set up for this purpose. Any requests for extension must be made there and follow the USQ policies (Assessment: http://policy.usq.edu.au/documents/14749PL, Compassionate and Compelling Circumstances: http://policy.usq.edu.au/documents/131150PL).
    Please note the maximum number of days that can be applied for in http://policy.usq.edu.au/documents/14749PL.
    Grade calculation
    Please ensure that when you calculate your grade for an assignment to consider the weighting of the assessment as well

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A 65-year-old patient is 8 days post op after a total knee replacement.

2-3-page discussion based on a case study scenario which is listed below. Remember that this is an Advanced Pathophysiology class. We are not discussing treatment, management, or diagnostics. You will cover those aspects in Advanced Health Assessment and Pharmacology. Your pathophysiological processes should begin at the cellular level. You should be able to distinguish between genetics, gender, and racial/ethnic. When explaining symptoms, you are being asked what is going on within the body systems to cause these symptoms. Simply stating, “there is a genetic component and symptom A is classic for disease A” is not sufficient. You must be specific. Omit unneeded information. Synthesize the material to maximize the space in limiting your discussion to 3 pages. You do not need to restate the case as it takes up space; you will be referring to it throughout your discussion. Your instructions provide a general overview. However, your rubric tells you specifically what should be included in your discussions.

Week 4 Scenario: A 65-year-old patient is 8 days post op after a total knee replacement. Patient suddenly complains of shortness of breath, pleuritic chest pain, and palpitations. On arrival to the emergency department, an EKG revealed new onset atrial fibrillation and right ventricular strain pattern – T wave inversions in the right precordial leads (V1-4) ± the inferior leads (II, III, aVF). 

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A useful starting point is estimating the total number of relocating employees that can be supported in the host country

Instructions

For this homework assignment, you will develop a supporting human resource (HR) plan for an organizational strategy. In a paper of three to four pages (750-1000 words) of text, offer your ideas for a promising HR assignment, development plan, and sustainment plan to support the strategy of an organization expanding to open offices in sub-Sahara Africa. Drawing from appropriate sources, develop a scenario that provides the business of the organization, identify how much expansion is taking place, and identify the countries in which the expansion is taking place.

  • A useful starting point is estimating the total number of relocating employees that can be supported in the host country.
  • Will the organization need to establish a commissary (for grocery purchases), banking and currency exchange, and limited urgent-care stations?
  • Should the organization set assignment lengths of one year or two with families? What does research say is the optimal time period?
  • If there are families, what would be the children’s school arrangements?
  • How will the employees be housed?
  • Do they need an increased housing allowance, or does the organization need to procure its own compound of apartment housing?

Your homework assignment must be at least three pages in length. You are required to use at least one outside source to support your explanation. Your homework assignment response should be formatted in accordance with APA style.

2. What managers’ decisions have you seen as a course of action or program in health or safety that upheld the value of “human capital,” or people in the organization? Do you recommend a different course of action in hindsight?

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Total parenteral nutrition

Cure / care: compare and contrast. Basic care: Nutrition, hydration, shelter, human interaction.

  • Are we morally obliged to this? Why? Example

Swallow test, describe; when is it indicated? When is medically assisted N/H indicated?

  • Briefly describe Enteral Nutrition (EN), including:
    • NJ tube
    • NG tube
    • PEG
  • Briefly describe Parenteral Nutrition (PN), including:
    • a. Total parenteral nutrition
    • b. Partial parenteral nutrition

Bioethical analysis of N/H; state the basic principle and briefly describe the two exceptions

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Calculate the total of joint cost. [2.5 marks

SECTION A: Structured Questions (40 marks)

This section consists of TWO (2) questions. Answer ALL questions.

Question 1

Three joint products are produced by a chemical process. There are two consecutive processes. Output from the first process is transferred to next process, from which three joint products, N35, B24 and L27 are produced and sold.

Process 1

Material 50,000 kg at RM8 per kg Direct labour

Overheads

Normal loss 10% of input Scrap value of loss Output

RM400,000 RM250,000 RM180,000

RM4 per kg 46,000kg

Process 2

Direct labour Overheads Output

RM276,000 RM276,000

N35   18,000 kg

B24 16,000 kg

L27 12,000 kg

There were no opening and closing stocks in either process. The selling prices of the output from Process 1 were as follows:

N35 RM48 per kg

B24 RM36 per kg

L27 RM24 per kg

Required:

a) Prepare an account for Process 1 . [10 marks]

b) Calculate the total of joint cost. [2.5 marks]

c) Calculate the profit attributable to each of the joint products by apportioning the total costs from Process 2:

On the basis of weight of output. [7.5 marks]

[Total: 20 marks]

Question 2

Amni run a soft toys shop in Kampar, Perak. Below are the transactions for the month of May 2020.

May 1

Beginning Inventory

50 units @ RM15.00 each

4

Purchases

140 units @ RM15.50 each

11

Purchases

70 units @ RM16 each

26

Sales

190 units @ RM19.00

31

Required:

Sales

30 units @ RM19.50

a) Calculate the value of ending inventory and the cost of goods sold using perpetual:

i. First In First Out (FIFO) [5 marks]

ii. Last In First Out (LIFO) [4.5 marks]

iii. Average Method (AVCO) [4.5 marks]

b) Draw up the statement of profit and loss and other comprehensive income for the year showing the gross profits that have been reported using FIFO, LIFO and AVCO. [6

marks]

[Total: 20 marks] 

SECTION B: Structured Questions (60 marks)

This section consists of THREE (3) questions.

Answer A LL questions.

Question 1

Product Beta is produced by passing through two processes: 1 and 2. The following information relates to Process 1 for the month of April 2020. At the start of the  period, there were 600 units of opening work in process with a cost to date of RM4,500.

The degree of completion and the costs to date are as follows:

Degree of completion

Costs

Materials

100%

RM2,350

Labour

40%

800

Overheads

70%

1,350

During the month of April, the following costs were incurred:

2,000 units of direct materials

RM14,800

Direct labour

RM7,385

Production overhead

RM7,896

At the end of April, it was found that there were 500 units of closing work in process with the following degree of completion:

Degree of completion

Materials

70%

Labour

50%

Overheads

40%

There was no loss in the process.

The company operates using the first in first out method of charging opening stock to production.

Required:

a) Prepare the Process 1 Account. [4 marks]

b) Prepare the statement of equivalent production units and calculate the total equivalent production units in total and by elements of cost. [7 marks]

c) Prepare the statement of cost and calculate the cost per equivalent units in total and by elements of cost. [3.5

marks]

d) Prepare the statement of valuation and calculate the cost to be transferred to process in total and by elements of cost. [5.5 marks] [Total: 20 marks]

Question 2

A. Indah Anggun Company has provided the following information regarding its product Alpha for Period 1.

Units produced

250,000

Units sold (RM40 per unit)

200,000

Budgeted units

250,000

V ariable cost per unit:

RM

Direct materials

10

Direct labour

7

Variable production overheads

5

Variable selling and administrative overheads

3

There were no opening stocks at the start of the period 1. It is also noted that the actual and budgeted production overheads are the same.

Required:

a) Prepare the operating statements based on marginal costing principles.

[4.5 marks]

B. Manufacturing support cost for Bijak Sdn. Bhd. in September 2020 is as follows:

Cost pool

Normal cost (RM)

Electricity consumed

20,000

Material handling

45,000

Machine assembly

40,000

Quality inspection

20,000

Total

125,000

Company’s cost accounting system assigns support cost to product based on machine hours. Estimated total machine hour for September 2020 is 25,000. The Managing Director has requested the accountant to implement an Activity Based Costing (ABC) system because this system is believed to estimate product cost more accurately. The accountant has collected the following data:

Cost pool

Cost driver

Existing capacity

Cost (RM)

Electricity consumed

Kilowatt hours

10,000 kilowatt

20,000

Material handling

Material movement

2,500 movement

45,000

Machine setup

Number of setups

500 sets finished

40,000

Quality inspection

Number of inspections

1,000 inspections

20,000

The company received an order to supply 500 units of a product called M10. The estimated cost and other information that relate with the production of 500 units of M10 are as follows.

Raw material cost

RM10,000

Direct labour cost

RM9,000

Machine hour

900 machine hours

Direct labour hour

1,000 direct labour hours

Electricity consumption

1,000 kilowatt hours

Material handling

20 movement

Machine set up

3 set ups

Quality inspection

10 inspections

Required:

a. Define Activity Based Costing (ABC). [3.5 marks]

b. Calculate the cost per unit for product M10 by using the following methods:

I. Traditional Costing [2

marks]

II. Activity Based Costing [2

marks]

[Total: 12 marks]

Question 3

Bright Lighting Sdn Bhd, an engineering company, has five cost centres: Three production departments, machine shop, welding shop and assembly shop and two service departments, maintenance and power house.

The following are the allocated costs:

Machine Shop

(RM)

Welding Shop

(RM)

Assembly Shop (RM)

Maintenance (RM)

Power house

(RM)

Indirect wages

400

800

300

250

250

Indirect

material

800

1,200

500

300

200

Repairs and

maintenance

3,000

2,500

1,500

2,000

1,000

A pportionment costs

RM

Rent

10,000

Power

2,000

Lighting

5,000

Depreciation on equipment

10,000

Insurance on equipment

1,000

The following basis of apportionment is available.

Direct labour cost

(RM)

Machine hours

Floor area sq.ft

Direct labour hours

Effective horse power

Number of employees

Equipment value (RM)

Machine

shop

21,000

7,000

200

8,000

40

20

30,000

Welding

shop

19,000

6,000

400

11,500

30

10

20,000

Assembly

shop

10,000

5,000

300

10,500

20

30

20,000

Maintenance

50

5

20

15,000

Powerhouse

50

5

20

15,000

50,000

18,000

1,000

30,000

100

100

100,000

It is decided that the cost of the service cost centre should be apportioned as follows:

Machine

Shop

Welding

Shop

Assembly

Shop

Maintenance

Powerhouse

Maintenance

(%)

20

50

30

Powerhouse

(%)

20

60

20

Required:

a. Prepare an analysis of the overheads using the basis provided above. [25 marks]

b. Using the direct method, apportion the service cost centre among the production cost centres [3 marks]

[Total: 28 marks]

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Assume a firm faces these costs: total cost of capital = $4,000; price paid for labor = $20 per labor unit; and price paid for raw materials

Assume a firm faces these costs: total cost of capital = $4,000; price paid for labor = $20 per labor unit; and price paid for raw materials = $8 per raw-material unit. Originally the firm produced 2,000 units of output by combining its fixed capital with 200 units of labor and 500 units of raw materials. Now the firm improves its production process so that it can produce 3,000 units of output by combining its fixed capital with 100 units of labor and 500 units of raw materials. What happened to total cost?

Product XProduct YQuantityMUxQuantityMUy11611221421031238410465854

The table shows the marginal utility schedules for old product X and new product Y for a hypothetical consumer. The price of X is $2, and the price of good Y is $1. The budget of the consumer is $10. If the consumer can only buy old product X, how much will the consumer buy and what will be the total utility from spending the given budget?

Multiple Choice

Which of the following is a true statement?

Multiple Choice

  • Innovation normally follows invention and precedes diffusion.
  • Invention normally follows diffusion and precedes innovation.
  • Diffusion normally follows invention and precedes innovation.
  • Innovation normally follows diffusion and precedes invention.

Technological advance is a three-step process involving

Multiple Choice

  • invention, duplication, and diffusion.
  • duplication, innovation, and diversity.
  • invention, innovation, and diffusion.
  • necessity, invention, and solution.

Consumers will make a decision to purchase a new product only if it

Multiple Choice

  • has a lower marginal utility per dollar spent than another product.
  • is recommended as a valuable product by other consumers.
  • increases the total utility they obtain from their limited income.
  • can be sold at a lower price than that for a competing product.

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Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM

The assignment is literature review based only. No need for any field or first order data collection. Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM. 

It consists of two parts (A and B) as follows:

A) Literature review [14 marks]: Select one of the following models used in TQM implementation and write an essay (around 1500 words), from published literature and reliable resources, focusing on the principles used, practical perspectives of the implementation (including pros and cons), and the extent of its use in our region (form the available published resources, if any).

1.     Balanced Scorecard (BSC)

2.     Malcolm Bridge National Quality Award (MBNQA)

3.     European Framework for Quality Management (EFQM)

B)  Reflection [6 marks]: reflecting on the literature about the selected topic in Part A, please discuss the following points from your own perspectives (around 500 words):

1.     As a top executive, in a public or private organisation, what will be your focus areas in the implementation of such tool?

2.     how the modern information technology can support the implementation of such tool?

Note: Please observe plagiarism rules and referencing standards and styles throughout!

Submission Deadline:

Assignments should be submitted latest by 24th June 2016.

Assessment Rubric:

Assignment will be graded; maximum of 20 points: Outstanding 18-20, Good 14-17, Acceptable 10-13,Unacceptable 9 or below. Please refer to the attached rubric. 

TQM Fnds - Individual Assignment .docx 

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Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM)

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Balanced Scorecard (BSC) Model in Implementation of Total Quality Management (TQM)

Part A: Literature Review on BSC as an Approach TQM Implementation

Total Quality Management (TQM) is an important tool that allows organizations to enhance the quality of products as well as services offered by the organization in a bid to build on customer satisfaction. TQM involves integrating unified mission and vision of an organization that involves the entire enterprise form the lowest eve to the level of top management. It is a customer oriented approach that involves a systematic change management as well as continuous improvement of processes, products and services. TQM revolves around the combination of all the aspects of an organization into a holistic philosophy that is subject to the concept of quality, teamwork, understanding, customer satisfaction, and productivity (Tejaningrum, 2014). While TQM encapsulates four fundamental principles; customer satisfaction, management subject to facts, respect for each hierarchical rank, and continuous improvement, there are a wide spectrum of principles that are often considered which include; obsession with quality, focus on the customer, long-term commitment, a scientific approach, education and training, team cooperation, unity of purpose, and employee engagement.

Based on the underpinnings of TQM, balanced scorecard (BSC) is a performance management approach that puts emphasis on four main perspectives which are; customer, financial, internal business, and learning and growth. Developed by David Norton and Robert Kaplan (Kaplan & Norton, 1992), BSC maintains the use of financial metrics as the ultimate outcome measures for the success of an organization. However, it supplements these metrics from three other perspectives which are; customer, internal process, and learning and growth (Kaplan, 2010). The financial perspective acts as the reference for the evaluation of performance in BSC. The organization is assessed subject to the financial wellbeing of the organization which can be inferred from the balance sheet as well as profit and loss statement.  The measure used to assess the organization from a financial perspective include; profitability ratio, debt ratio, activity ratio, and liquidity ratio (Tejaningrum, 2014). Profitability ratios involved are net profit margin, gross margin, return on equity rate, and return on assets. Accounts receivable turnover, debt to net worth ratio, inventory turnover, quick ratio, and current ratio, accounts for the ratio of activity.

Kaplan & Norton (1992) postulate that a sound financial performance must be attained with consideration to customer satisfaction levels. Consequently, the financial health of an organization needs to be attributable to high customer satisfaction level. The indicators employed to benchmark performance based on customer satisfaction are: customer satisfaction level, customer retention, market share, customer profitability, and customer acquisition. Kaplan & Norton (1992) further highlights that high levels of customer satisfaction are achieved through a reliable and efficient internal business. The concept of internal business perspective accentuates that the organization must possess the ability to generate continuous improvement. The indicators for a reliable internal business are: improved product performance, decrease in the amount of waste, new products. Level of innovation…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

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Define and describe total cost of ownership. List at least 10 items to consider when determining a data center’s total cost of ownership.

  • Chapter 16
    • Define and describe total cost of ownership. List at least 10 items to consider when determining a data center’s total cost of ownership.
    • Define and describe a capital expense. How are capital expenses different from operational expenses?
    • Define and describe economies of scale and provide a cloud-based example.
    • Define and describe “right sizing” as it pertains to cloud computing.
    • Define Moore’s law and discus how it might influence cloud migration.
    • Given company revenues of $2.5 million and expenses of $2.1 million, calculate the company’s profit and profit margin.
  • Chapter 17
    • Compare and contrast functional and nonfunctional requirements and provide an example of each.
    • Discuss why a designer should avoid selecting an implementation platform for as long as possible during the design process.
    • Discuss various trade-offs a designer may need to make with respect to nonfunctional requirements.
    • Discuss why the system maintenance phase is often the most expensive phase of the software development life cycle.
  • Chapter 19
    • Define scalability.
    • List five to ten potential relationships that align with the Pareto principle, such as how 80 percent of sales come from 20 percent of customers.
    • Compare and contrast vertical and horizontal scaling.
    • Explain the importance of the database read/write ratio.
    • Assume a site guarantees 99.99 percent uptime. How many minutes per year can the site be down?
  • Chapter 20
    • List and describe five ways you think the cloud will change the future of TV.
    • List and describe five potential uses for intelligent fabric.
    • List and describe five ways the cloud will influence the mobile application market, or vice versa.
    • Discuss the importance of HTML 5.
    • Discuss how the cloud will impact future operating systems.
    • List and describe three potential location-aware applications.
    • List and describe five ways intelligent devices may work together.
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The King Company Background and Total Rewards to review information on the Company.

Read The King Company Background and Total Rewards to review information on the Company.

Case Assignment

Address the following in an essay format which includes an introduction and conclusion (not a Q & A format):

  • Companies often have several policies on time away from work. What are some examples of time away from work policies found in private-sector organizations today? Provide employer names from your research.
  • Click on the video below to learn about “unlimited vacation” jobs where employees could go to work whenever they feel like it. 

(CBS This Morning, 2015)

  • As you see in the video above, some employers have an “unlimited” vacation policy. Others have an “Employee Time-Off Policy” that allows employees a set number of paid days off regardless of the reason (instead of individual absenteeism, sick days, vacation, short-term leave, long-term leave, FMLA, and other policies). Would it be better for the King Company to have an Employee Time-Off Policy, something similar to the unlimited vacation policy discussed in the video above, or something else? Why? Support your response with research. 

Utilize information from at least two Trident Online Library sources to help strengthen and validate your discussion.

Paper length: 3-4 pages (not counting the cover and reference pages).

Provide private-sector employer examples of HRM programs, systems, processes, and/or procedures as you address the assignment requirements. Provide names of the employers. Use different employer examples in this course than what have been used previously in your other papers and courses.

Bring in related court case decisions to help augment your discussion, if applicable.

Make reasonable, cost-effective assumptions in your paper. It is not an option, however, for you to hire additional help (temporary or otherwise). State your assumptions in the beginning of your discussion.