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Analyse the relationship between sports, event and tourism

Assessment Title Report
Graduate Capabilities
1) Professional Expertise
2) Innovative Problem Solving
3) Technology and Information Literacy
4) Global Citizenship
5) Skilled Collaboration
6) Allie Leadership
7) Independent Self Management
Learning Outcome/s (found in the Subject Outline) a) Analyse the relationship between sports, event and tourism
b) Critique issues and initiatives related to sports tourism in
Australia and internationally
c) Evaluate how government agencies and private sector groups work together to foster the growth of sporting events and activities
d) Arrange the steps used to promote major sporting events
Assessment type (group or individual) Individual
Weighting % 35%
Word count 1500 words (+/- 10% excluding cover page, references, appendices)
Submission type Turnitin ? Word Document
Format / Layout of Assessment
Report:
ICMS Cover Page
Executive Summary
Introduction
Findings
Conclusion
Recommendations
Reference List
Appendices
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Assessment instructions
Assessment overview
This is an individual assessment that aims to enable you to identify and apply the value and critical nature of strategic exploitation of commercial opportunities. The assessment examines the overall goals for the organisation that is involved in a range of sport event tourism business activities. This assessment assists in the development of research skills to achieve the intended learning outcomes.
Task description
Students are to examine and analyse sport event tourism planning and strategic sharing of the various agencies with reference to relevant literature are required to develop a written report on one of the following questions:

  1. Critically compare and contrast the Brisbane 2032 after-use and after-users approach to that of other cities of your choice.
  2. Thinking about the tourism organisation in your region, what could that tourism organisation learn from the Vancouver 2010 Games Tourism Consortium if it were to host a major sports event in your region?
    Requirements
    • Throughout the questions the key issues and new conceptual thinking defining sport event tourism will be set out.
    • Clearly set out the full question which you are answering at the beginning of your answer. This will be deducted from the word length report.
    • In answering the question, draw upon precedent cases and sound sport event tourism research.
    • Review your subject readings, particularly the theories and models of sport event tourism, for topic idea.
    • Utilise resources including the ICMS library, websites, media articles, sports and tourism organisation homepage and websites.
    • Your response must be typed in word.
    • Marks will be deducted for poor spelling and grammar.
    • Use at least FIVE (5) pieces of academic evidence. Academic evidences are defined as peer reviewed journal articles, governmental publications, and academic textbooks.
    • You must reference your essay in accordance with the ICMS Style Guide (APA 7th referencing style).
    • The essay submitted must be your own work and the lecturer reserves the right to carry out a viva voce on the essay to ensure that the essay is the students own work.
    • The Turnitin submission by 11.55pm on the date specified.
    Assessment criteria
    • Knowledge and understanding (30%): quality content is detailed and covers the topics from comprehensive insights.
    • Problem solving (interpret and analyse) (30%): understand and explain sport, event and tourism concepts and theories to best practices.
    • Research effort and literature support (20%): the content incorporates relevant information from subject and research with clear references.
    • Communicative competence (20%): structure, writing style, referencing in APA 7th style, clarity, grammar and spelling.
    Submission process
    • Date: Sunday of Week 8 by 11.55 pm Sydney time
    • Submission in the LMS is performed via Turnitin, the similarity detection software used by ICMS students and teaching staff to prevent plagiarism by ensuring referencing is correct and that work has not been inadvertently copied from elsewhere. You can access Turnitin under the ‘Assessments’ section in your Moodle course site.
    • Please note that draft reports submitted in this way will be regarded as the final version at the due date if you have not uploaded a subsequent, finalised version (each file uploaded overwrites the previous version).
    • A penalty of 5% will be deducted for each day late with a zeromark notated for any submission seven or more days late as per ICMS policy. If for any reason you are unable to submit a late submission via Turnitin please contact your Lecturer.
    • Extensions to due dates will be granted only in exceptional circumstances, and where adequate supporting documentation can be provided. Please note that work commitments do not constitute grounds for an extension. Requests must be made via the special consideration process. Decisions and recommendations are only made by lecturers-in-charge/course coordinators.
    • You will be advised of your mark by your Lecturer within 2 weeks of submission.
    • Please keep a copy of your assignments.
    Readings for the assessment

    Alexandris, K., & Kaplanidou, K. (2014). Marketing sport event tourism: Sport tourist behaviours and destination provision. Sport Marketing Quarterly, 23(3), 125-126.

    Bazzanell, F., Peters, M., & Schnitzer, M. (2019). The perceptions of stakeholders in small-scale sporting event. Journal of Convention & Event Tourism, 20(4), 261-286. doi:
    10.1080/15470148.2019.1640819

    Chalip, L., & Leyns, A. (2007). Local business leveraging of a sport event: Managing an event for economic benefit. In W.
    Weed (Eds.), Sport & tourism: A reader (pp. 543-568). London: Routledge.
    • Clarke, D. W. (2018). Understanding event sport tourism experiences of support partners: A research note. Leisure Sciences, 40(5), 466-475. doi: 10.1080/01490400.2017.13849
    42
    • Dredge, D., & Whiford, M. (2011). Event tourism governance and the public sphere. Journal of Sustainable Tourism, 19(4-5), 479-499. doi: 10.1080/09669582.2011.573074

    Funk, D. C., & Bruun, T. J. (2007). The role of
    sociopsychological and culture-education motives in marketing international sport tourism: A cross-cultural perspective. Tourism Management, 28(3), 806-819.
    • Green, B. C., Costa, C., & Fitzgerald, M. (2007). Marketing the host city: Analysing exposure generated by a sport event. In W. Weed (Eds.), Sport & tourism: A reader (pp. 346-361). Routledge.

    Higham, J., & Hinch, T. (2018). Sport tourism development (3rd ed.). Multilingual Matters.
    • Mallen, C., & Adams, L. J. (2008). Sport, recreation and tourism event management: Theoretical and practical dimension. Elsevier.
    • Masterman, G. (2014). Strategic sports event management (3rd ed.). Routledge.

    Papadimitriou, D., & Apostolopoulou, A. (2009). Olympic sponsorship activation and the creation of competitive advantage. Journal of Promotion Management, 15(1-2), 90117.

    Parent, M. M., & Chappelet, J-L. (2017). Routledge handbook of sports event management. Routledge.

    Parent, M. M., & Smith-Swan, S. (2013). Managing major sports events: Theory and practice. Routledge.
    • Weed, M. (2005). A ground theory of the policy process for sport and tourism. Sport in Society, 8(2), 356-377.
    • Tourism Australia (Sporting Events) https://www.australia.com/en/events/sports-events.html
    • World Tourism Organization http://www2.unwto.org/
    Grading Criteria / Rubric Please see below.
    Assessment 2 – Marking Rubric
    Criteria HD (85100) D (7584) CR (6574) PASS (50-
    64) FAIL (049)
    Knowledge & understanding
    (30%)?
    Demonstrates exceptional sport event tourism planning, through complete knowledge and understanding of relevant lecture and tutorial materials.
    A keen awareness of current trends/debates in sport event
    tourism issues is
    demonstrated.
    Provides exceptional future directions and best practice recommendations. Demonstrates highly appropriate sport event tourism planning, through detailed knowledge and understanding of relevant lecture and tutorial materials.
    Current trends/debates in sport event tourism issues have been clearly taken into account and addressed in allimportant respects.
    Provides most relevant future directions and very clear practice recommendations. Demonstrates very appropriate sport event tourism planning, through good knowledge and understanding of relevant lecture and tutorial materials.
    The concept of the work is relevant and related to current sport event tourism issues.
    Provides sufficient future directions and well-found practice recommendations. Demonstrates appropriate sport event tourism planning, through reasonable knowledge and understanding of relevant lecture and tutorial materials.
    There is a very limited, but just adequate concept underlying the task. The relation to current sport event tourism issues is tenuous.
    Provided valid future directions and reasonable practice recommendations. Demonstrates basic sport event tourism planning, through poor knowledge and understanding of relevant lecture and tutorial materials.
    The fundamental idea is not what was required for the exercise, although it might possibly be appropriate elsewhere. An essential idea is missing.
    Provided insufficient future directions and poor practice recommendations.
    Problem solving
    (interpret and analyse) (30%)?
    Practical approaches and considerations are critically supported by the information in response to the set question.
    Presents exceptional explanation and illustration to analyse sport event tourism of the underlying theories, concepts, assumptions and
    arguments.
    There is strong evidence of a consistently high level of commitment in terms of research and practical application. Practical approaches and considerations are very clearly supported by the information in
    response to the set question.
    Presents highly appropriate explanation and illustration to analyse sport event tourism of the underlying theories, concepts, assumptions and arguments.
    There is evidence of a generally high level of commitment in terms of research and practical application. Practical approaches and considerations are clearly
    supported by the information in
    response to the set question.
    Presents very appropriate explanation and illustration to analyse sport event tourism of the underlying theories, concepts, assumptions and arguments.
    There is evidence of a generally satisfactory but very occasionally inconsistent level of commitment in terms of research and practical application. Practical approaches and considerations are
    appropriately supported by the information in response to the set question.
    Presents appropriate explanation and illustration to analyse sport event tourism of the underlying theories, concepts, assumptions and arguments.
    There is evidence of an adequate but rather weak level of commitment in terms of research and practical application. Practical approaches and considerations are poorly
    supported by the information in
    response to the set question.
    Presents basic/poor explanation and illustration to analyse sport event tourism of the underlying theories, concepts, assumptions and arguments.
    There is little evidence of a commitment in terms of
    research and practical application.
    Research effort
    & literature support (20%) Excellent research and summation of sections and a
    detailed analysis and explanation. Impressive research and summation of sections and a detailed analysis and explanation. Solid research and summation of sections and thorough analysis and explanation.
    Acceptable research and summation of sections and adequate analysis and explanation. Poor research and no summation of sections or analysis and explanation.
    Page 6 of 7
    A wide range of academic research including more than 12 academic evidences beyond subject materials to appropriately validate all key findings. Demonstrates evidence of indepth research including least 10 pieces of academic evidence used to validate key findings. Demonstrates evidence of indepth research including least 8 pieces of academic evidence used to validate key findings. Demonstrates evidence of indepth research including least 5 pieces of academic evidence used to validate key findings. Unable to demonstrate evidence of research. Some academic articles may be used but not relevant to findings.
    Communicative competence
    (20%) A substantial presentation and effective communication of findings fully supported with concepts that closely correspond to the elements.
    Full use of report style conventions with logical flow, and appropriate sections. Fluent academic writing style throughout. Grammar and spelling accurate throughout.
    Referencing is consistently accurate and compliant with ICMS Style Guide. A well-structured presentation and communication of findings supported with concepts that closely correspond to the elements.
    Introduction states purpose clearly and outlines main points succinctly. There is a clear summary of findings and recommendations. Grammar and spelling accurate.
    Referencing is accurate and compliant with ICMS Style Guide. An appropriate presentation and communication of findings supported with visuals. These may not always correspond to the written text but do not detract from the communication of findings.
    Introduction and conclusions outline and summaries main ideas. Grammar and spelling mainly accurate.
    Referencing is mainly accurate and compliant with ICMS Style Guide. A presentation that shows evidence of report Structure, but errors may detract from communication of findings.
    There are some concepts used but they may not correspond to the elements. Meaning is apparent but academic language not always accurate. Grammar and spelling generally accurate but may contain errors.
    Some attempt at referencing but not always compliant with ICMS Style Guide. Lacks evidence of a structured presentation with limited visuals to support description and explanation.
    The few concepts used do not correspond to the key elements. Meaning may be unclear. Grammar and spelling contain frequent errors.
    Referencing is unsystematic and not compliant with ICMS Style Guide
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Writers Solution

Is your location a well-developed tourism destination with solid organization and continued growth

Part A: Research & Outline

Prepare for your report by conducting your research and outlining your report. You will need to include the following:

Annotated bibliography

Create an annotated bibliography consisting of at least 8-10 sources that you will use in conducting your research for this report (at least 2 must be peer-reviewed journal articles).

The annotated bibliography consists of your reference plus a paragraph (at least 3 sentences) below which describes how you will use this particular source. It should also provide a critique of the source (i.e. is your information reliable?).

Cover page and table of contents

Create a cover page and table of contents which will outline how you will address the questions listed below for the report.

Introduction

Write the introduction for your report and address the following:

  1. A brief history of tourism in your chosen location. For example, is your location a well-developed tourism destination with solid organization and continued growth, or is tourism a relatively new undertaking with little organization?
  2. The present demand for tourism based on a review of available tourism statistics (present this data in a table or in a visually appealing point format – be creative!). Include information such as:
    • Number of tourists and the revenue they generate
    • Origin of the tourists (i.e. where do they come from?).
    • Purpose of their trip.
    • A description of the key months/key seasons for visitation. When do most arrive? Are there opportunities to increase visitation at other times?
    • Information about the evolution of visitation over the past 10 – 20 years (e.g. increasing, decreasing, stagnant)

Part B: Situation Analysis & Future Plans

Using the outline, research, and introduction you prepared for Part A, prepare a report for your minister that examines the following. You can use the headings provided below as an organization guideline for formatting your paper.

Introduction and Overview of Tourism

Include content from Part A.

The Impact of Tourism

  • The benefits that tourism brings to your location.
  • The barriers to tourism acceptance at your location.
  • The impact of tourism on your location’s culture.

Tourism Management

  • Provide a brief description of how tourism is currently managed in your location. For example, are there government departments overseeing tourism in your location? If so, how is this structured? Are there strong LOCAL tourism organizations involved in tourism?
  • An overview of the training (or lack of) available to tourism employees.
  • Provide a brief summary of the components of a tourist destination area (TDA) at your location. Examine the adequacy of present supply (the five components noted below) with present demand (level of visitation). In other words, are the following five components of the TDA sufficient for tourism there? For each component comment on what is working and what you think could be improved. Provide evidence or examples to support your statements.
    1. Natural resources
    2. Infrastructure
    3. Suprastructure
    4. Transportation system
    5. Hospitality of the host

Note: If you have selected a location that you have personal experience with, your own experiences are a great starting point for research, but this report should be based on research and evidence. For example, don’t just say that the transportation systems seemed sufficient from when you were there. Do some research and reference your sources to support your statements.

Where you believe your location fits on the life cycle of a destination; justify or explain why you chose a particular stage in the life cycle.

Tourism Planning and Marketing

  • An analysis of the tourism planning process (i.e. has your location gone through a tourism planning process)? If so, what steps were followed? What key dimensions were incorporated in planning (i.e. environmental, social, and economic)? If no planning has taken place, discuss how this has impacted this tourism destination.
  • Using the basic 4 Ps of marketing (product, price, place, promotion), in general terms identify how your location is marketing itself today. Identify what could be changed and what could be improved for future marketing efforts.
  • Based on a review of tourism trends (global and local) identify future tourism plans for your location as well as challenges that lie ahead. Identify these future tourism plans using the eight components of tourism as your framework (transportation, accommodations, food and beverage, attractions, events, adventure tourism and outdoor recreation, travel services, and tourism services). Use the next 3 to 5 years as your planning horizon. *Hint: Use the tourism planning process described in this course and your text as your example.

Conclusion

Summarize your main points and provide a conclusion for the minister regarding your recommendations.

Format for Case Study

  • All assignments must be typed in Times New Roman font, 12-point size, double spaced.
  • Submit assignments in .doc or .docx or .pdf format.
  • All assignments must be professionally organized and presented. Instant messaging (IM), chat and email slang and abbreviations are not acceptable forms of communication in this course.
  • The final paper should not exceed 12 typed double spaced pages (excluding your title page, table of contents page, references page and appendices). Focus on being concise.
  • Visuals such as maps, infographics or tables are encouraged. Visuals are not included in the total page number count, as they are not text.
  • For in-text citations, references page, and title page, your papers must adhere to the guidelines set out in the Publication Manual of the American Psychological Association (APA, 7th edition). There are many online resources that you can access to perfect this format.
  • Submit your assignments using dropbox on or before the deadline shared through the course announcements.
  • You are responsible for ensuring the safety of your work by making regular backups (i.e. extra copies).  “The computer ate my work, I lost my flash drive, my hard drive crashed, my printer isn’t working” are not acceptable excuses for late assignments. Expect that you will have technical difficulties and plan accordingly.\

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Writers Solution

Ensure that it is related to the travel and tourism sector in todays environment

This is the final week to have your Capstone project topic approved! 

Please ensure it has been submitted and approved by your Professor.

What you need to submit IN 200-250 WORDS:

  • Explain the topic you will be choosing for your Capstone project
  • Make sure there is ONE major question you will answer about your topic in your final report
  • Choose something that you are passionate about
  • Ensure that it is related to the travel and tourism sector in todays environment
  • Explain how you will conduct your research and analysis
  • Submit in WORD format before the due date

Another assignment related to first one

The student will submit a professional font typed, 1.5 spaced report based on individual research. The

student will choose a Research Topic that must relate to the Travel and Tourism sector and be approved

by the Professor. The time of research is current and the purpose is to provide recommendations during

a time of crisis. The word limit of the report is 2,500 words +-10% (excluding exhibits and references). It

should be of the highest possible quality in its research, writing, analysis, citations and approach.

It is critical that students demonstrate superior oral and written communication skills, grade deductions

will be made for grammar and spelling errors in the written report. There will be zero tolerance for

plagiarism. Please refer to Hanson’s plagiarism policy and be reminded to follow APA style citation.

The report requires the following key components:

a) Title Page

b) Executive Summary

c) Table of Contents

d) Introduction

e) Literature Review (includes your research and analysis with appropriate subheadings)

f) An Environmental Scan (Micro and Macro analysis – PESTEL)

g) Complete SWOT analysis

h) Recommendations

i) Conclusion

j) ALL References must be included (APA style)

k) Exhibits/Appendix (I.e. Images, charts, graphs, tables etc.)

Topic:

1. Students choose a topic related to the Travel and Tourism sector (see list below) and must be

approved by the Professor by Week 6.

2. Research and define the impact of COVID-19 on your approved topic.

3. Perform an environmental scan, a complete SWOT analysis of the industry during the COVID-19

crisis as it relates to your topic. (consider using March 15 as a benchmark date for this research)

4. Provide recommendations for the affected company/product/service to survive/sustain or

leverage during this crisis.

5. Submit Capstone Project

Industries to consider:

– Tour Operators

Examples: Globus, Tauck, Insight Vacations, G Adventures etc.

Travel Agencies

Examples: Marlin Travel, Flight Centre etc.

– Cruise Lines

Examples: Royal Caribbean, Norwegian Cruise Line, MSC Cruises etc.

– Hotels

Examples: Hyatt, Fairmont, Marriott, Intercontinental, Wyndham Hotels etc.

Airlines

Examples: Air Canada, Delta Airlines, Air China, Quantas etc.

– Car Rentals

Examples: National, Budget, Hertz, Enterprise, Avis etc.

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  • Ensure that it is related to the travel and tourism sector in todays environment
  • TO BE RE-WRITTEN FROM THE SCRATCH

    Categories
    Writers Solution

    Travel and Tourism sector

    This is the final week to have your Capstone project topic approved! 

    Please ensure it has been submitted and approved by your Professor.

    What you need to submit IN 200-250 WORDS:

    • Explain the topic you will be choosing for your Capstone project
    • Make sure there is ONE major question you will answer about your topic in your final report
    • Choose something that you are passionate about
    • Ensure that it is related to the travel and tourism sector in todays environment
    • Explain how you will conduct your research and analysis
    • Submit in WORD format before the due date

    Another assignment related to first one

    The student will submit a professional font typed, 1.5 spaced report based on individual research. The

    student will choose a Research Topic that must relate to the Travel and Tourism sector and be approved

    by the Professor. The time of research is current and the purpose is to provide recommendations during

    a time of crisis. The word limit of the report is 2,500 words +-10% (excluding exhibits and references). It

    should be of the highest possible quality in its research, writing, analysis, citations and approach.

    It is critical that students demonstrate superior oral and written communication skills, grade deductions

    will be made for grammar and spelling errors in the written report. There will be zero tolerance for

    plagiarism. Please refer to Hanson’s plagiarism policy and be reminded to follow APA style citation.

    The report requires the following key components:

    a) Title Page

    b) Executive Summary

    c) Table of Contents

    d) Introduction

    e) Literature Review (includes your research and analysis with appropriate subheadings)

    f) An Environmental Scan (Micro and Macro analysis – PESTEL)

    g) Complete SWOT analysis

    h) Recommendations

    i) Conclusion

    j) ALL References must be included (APA style)

    k) Exhibits/Appendix (I.e. Images, charts, graphs, tables etc.)

    Topic:

    1. Students choose a topic related to the Travel and Tourism sector (see list below) and must be

    approved by the Professor by Week 6.

    2. Research and define the impact of COVID-19 on your approved topic.

    3. Perform an environmental scan, a complete SWOT analysis of the industry during the COVID-19

    crisis as it relates to your topic. (consider using March 15 as a benchmark date for this research)

    4. Provide recommendations for the affected company/product/service to survive/sustain or

    leverage during this crisis.

    5. Submit Capstone Project

    Industries to consider:

    – Tour Operators

    Examples: Globus, Tauck, Insight Vacations, G Adventures etc.

    Travel Agencies

    Examples: Marlin Travel, Flight Centre etc.

    – Cruise Lines

    Examples: Royal Caribbean, Norwegian Cruise Line, MSC Cruises etc.

    – Hotels

    Examples: Hyatt, Fairmont, Marriott, Intercontinental, Wyndham Hotels etc.

    Airlines

    Examples: Air Canada, Delta Airlines, Air China, Quantas etc.

    – Car Rentals

    Examples: National, Budget, Hertz, Enterprise, Avis etc

    WE HAVE DONE THIS QUESTION BEFORE, WE CAN ALSO DO IT FOR YOU

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    TO BE RE-WRITTEN FROM THE SCRATCH

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    A couple that have been living and working in the tourism industry overseas for the past ten years, are planning to return home to Australia

    Assessment Title Assessment 3 – Destination Assessment Report
    Learning Outcome/s 1, 2, 3, 4 & 5
    Assessment type (group or individual) Individual
    Weighting N/A
    Word count Approximately 3000 words excluding executive summary, references and appendices
    Format / Layout of Assessment
    Proposal:
    ICMS Cover Page
    Table of Contents
    Executive Summary
    Introduction
    Findings (Current state of the destination, current visitation, and goals of DAP)
    Conclusions (Gap to be filled by proposed business)
    Proposed Tourism Business
    Reference List
    Appendices
    X
    X
    X
    X
    X
    X
    X
    X
    X
    Assessment instructions Scenario:
    A couple that have been living and working in the tourism industry overseas for the past ten years, are planning to return home to Australia, and more specifically the Great Ocean Road region of Victoria in the next few months. Knowing that tourism is a vital contributor to the economy of the region, they are thinking that they would like to start their own business. You have been asked by the couple to provide an assessment of the region, and recommendation for a new business opportunity in the tourism sector. The business you propose can be an attraction, activity, tour provider or boutique accommodation, but you will need to demonstrate that there is a market for this business and that it fits with the overall strategic tourism objectives for the region.
    The region is currently divided into sixteen separate destinations, each with its own Destination Action Plan (DAP). These can be found here https://greatoceanroadtourism.org.au/destination-action-plans/ . You will need to pick which of these destinations your business would be located in and ensure that what you propose aligns with the DAP for that destination.
    Your task is to write a report that:
    ? Critically appraises the region, its current visitors, current experiential offerings and tourism infrastructure.
    ? Evaluates the strategic tourism objectives for the region as a whole and the specific destination objectives as per the DAP.
    ? Identifies a gap in the current experiential offering that is aligned with the DAP for the selected destination.
    ? Proposes a tourism business that would fill that gap.
    ? Identifies the specific target market/s, who they are, how you selected them and why you think they would be interested what your business has to offer.
    ? Identifies what key relationships/partnerships the business would need to be successful.
    ? Outlines specific goals for your business to achieve.
    ? Specifies how you would measure the success of your business in achieving the objectives of the region and long-term viability of its operations.
    The report must be well researched (based on relevant and reliable sources), and incorporate theories, management principles and the published strategies of tourism agencies that promote tourism and visitation to the Great Ocean Road region of Victoria. It should be written in an academic style, approx. 3000 words in length (not including executive summary, reference list or any appendices).
    Be particularly careful to avoid plagiarism that is, passing other people’s work off as your own (academic theft). Penalties for plagiarism are heavy and may include failure in the course.
    The main criteria for success:
    1.Insight – The report should demonstrate an in-depth understanding of the destination/attraction experiential services and qualities, and tourist/visitor motivation theory and the role of stakeholders in providing and managing this.

    1. Substantiation – The report should be underpinned by course material and additional readings around the topic.
      3.Clarity and structure – The report should be well structured and clearly presented
      Readings for the assessment
      (instructions where they can be found e.g. MyAthens database, Moodle etc.) Relevant readings for this assessment can be found on Moodle, relevant agency websites and using the EBSCO Discovery service.
      Grading Criteria / Rubric The grading rubric for this assessment is attached

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    Understand the concept and development of professionalism within the broader tourism, hospitality and events industry

    SUPPLEMENTARY ASSESSMENT
    Subject Code and Name HGE401: Hotels and the Guest Experience
    Assessment Essay
    Individual/Group Individual
    Length 1000 words
    Learning Outcomes This assessment addresses the following subject learning outcomes:
    1. Understand the concept and development of professionalism within the broader tourism, hospitality and events industry;
    2. Critically evaluate how changing consumer behavioural trends are impacting customer service;
    3. Explore the correlation between culture, customer experience and business experience;
    4. Assess a range of strategies that hotels can take to improve their customers’ experience
    Submission By 11:55pm AEST Advised by Academic Services
    Weighting 100%
    Total Marks Pass / Fail
    Context:
    This assessment task requires you to explore the concept of guest experience and, specifically, the role that human interaction has in creating delightful service experiences in hospitality and tourism. It aims to enable you to recognise the importance of emotions in the process of interaction between employees and guests, as well as gives you the opportunity to demonstrate your understanding of key guest experience concepts. This assessment will also help you investigate how hospitality intelligence competencies can help operators in managing the human interaction that shape the guest experience. Instructions:
    This assessment task requires you to write a 1000-word essay based on the topic of the “guest experience in a hotel context and the role of emotions and human interaction in creating memorable experiences”. Specifically, you will synthesise research from academic literature and industry publications and draw conclusions based on your research. To help you frame your essay, you should read widely and incorporate this reading into your discussion.
    The readings provided throughout the unit are the best place to start.
    HGE401 Supplementary Assessment Brief Page 1 of 4 It is expected that this ACADEMIC piece of writing will at minimum, include:
    • An academic definition of guest experience, as it relates to hospitality and tourism.
    • An evaluation of the role and importance of emotions and human interaction in the creation of guest experiences.
    • A discussion on the competencies hospitality professionals require to create memorable guest experiences (please refer to the conceptual framework of hospitality intelligence proposed by Bharwani and Juanhari, 2013, and studied in class). Please use examples related to the hotel industry to support your discussion.
    Format/Structure:
    In writing this assessment, you are required to follow the Assessment Structure Style Guide of an Essay. You are to write your essay in third person.
    Ensure you are reading widely and incorporating relevant academic and professional literature to support and extend your discussion; as well as showing competency in the assessment. Cite your sources appropriately using APA 6th Edition Referencing and Academic Writing Guide on SharePoint.
    A TUA assessment cover sheet must be attached to your paper.
    Submission Instructions:
    Submit your Business Report via http://www.turnitin.com in electronic form as a word-processed file.
    Students must refer, in text and in an associated reference list, to a minimum of 8 academic sources, plus others as required in order to show competency in the assessment. Up to three of these can be academic textbooks, with a minimum of five academic journal articles. Blogs and other unverifiable sources will not count as references.
    Note: the total word count, excluding executive summary and references, must be within 10% (+/-) of the assessment word count.
    Assessment Criteria:
    Your submission will be graded against the following criteria:
    1. Ability to critically appraise literature, using a wide range of sources
    2. Knowledge of theory, and the use of insightful and appropriate content
    3. Analysis of theories appropriate to the topic
    4. Demonstrate an advanced understanding of context
    5. Clarity of communication (including spelling, punctuation, grammar and referencing according to APA 6th edition referencing)
    HGE401 Supplementary Assessment Brief Page 2 of 4
    Assessment Criteria Fail
    (Unacceptable)
    0-49% Pass
    (Functional)
    50-64% Credit
    (Proficient) 65-74% Distinction
    (Advanced)
    75 -84% High Distinction
    (Exceptional)
    85-100%
    Knowledge and understanding (technical and theoretical
    knowledge)
    20%
    Limited understanding of required concepts and
    knowledge
    Key components of the assignment are not addressed.
    Knowledge or understanding of the field or discipline.
    Resembles a recall or summary of key ideas.
    Often confuses assertion of personal opinion with information substantiated by evidence from the research/course materials.
    Thorough knowledge or understanding of the field or discipline/s. Supports personal opinion and information substantiated by evidence from the research/course materials.
    Demonstrates a capacity to explain and apply relevant concepts.
    Highly developed understanding of the field or discipline/s.
    Discriminates between assertion of personal opinion and information substantiated by robust evidence from the research/course materials and extended reading.
    Well demonstrated capacity to explain and apply relevant concepts.
    A sophisticated understanding of the field or discipline/s.
    Systematically and critically discriminates between assertion of personal opinion and information substantiated by robust evidence from the research/course materials and extended reading.
    Mastery of concepts and application to new situations/further learning.
    Content, Audience and Purpose (broad and
    specific content)
    20%
    Demonstrates no awareness of context and/or purpose of the assignment.
    Demonstrates limited awareness of context and/or
    purpose of the assignment
    Demonstrates consistent awareness of context and/or purpose of the assignment.
    Demonstrates an advanced and integrated understanding of context and/or purpose of the assignment.
    Consistently demonstrates a systematic and critical understanding of context and purpose of the assignment.
    Analysis and application with synthesis of new
    knowledge
    20%
    Limited synthesis and analysis.
    Limited application/ recommendations based upon analysis.
    Demonstrated analysis and synthesis of new knowledge with application.
    Shows the ability to interpret relevant information and literature. Well-developed analysis and synthesis with application of recommendations linked to analysis/synthesis.
    Thoroughly developed and creative analysis and synthesis with application of pretested models and / or independently developed models and justified recommendations linked to analysis/synthesis.
    Highly sophisticated and creative analysis, synthesis of new with existing knowledge.
    Strong application by way of pretested models and / or independently developed models. Recommendations are clearly justified based on the analysis/synthesis. Applying
    knowledge to new situations/other cases.
    HGE401 Supplementary Assessment Brief Page 3 of 4
    Effective Communication
    20%
    Difficult to understand for audience, no logical/clear structure, poor flow of ideas, argument lacks supporting evidence.
    Audience cannot follow the line of reasoning.
    Word count does not meet assessment requirements Information, arguments and evidence are presented in a way that is not always clear and logical.
    Line of reasoning is often difficult to follow.
    Information, arguments and evidence are well presented, mostly clear flow of ideas and arguments.
    Line of reasoning is easy to follow.
    Information, arguments and evidence are very well presented; the presentation is logical, clear and well supported by evidence.
    Demonstrates cultural sensitivity.
    Expertly presented; the presentation is logical, persuasive, and well supported by evidence, demonstrating a clear flow of ideas and arguments.
    Engages and sustains audience’s
    interest in the topic, demonstrates high levels of
    cultural sensitivity
    Effective use of diverse presentation aids, including graphics and multi-media.
    Quality of research- Correct citation of key
    resources and evidence
    20%
    Demonstrates inconsistent use of good quality, credible and relevant resources to support and develop ideas. Demonstrates use of credible and relevant resources to support and develop ideas, but these are not always explicit or well developed. Demonstrates use of high quality, credible and relevant resources to support and develop ideas.
    Demonstrates use of good quality, credible and relevant resources to support and develop arguments and statements. Shows evidence of wide scope within the organisation for sourcing evidence Demonstrates use of high-quality, credible and relevant resources to support and develop arguments and position statements. Shows evidence of wide scope within and without the organisation for sourcing evidence
    HGE401 Supplementary Assessment Brief Page 4 of 4