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9/11 Bombing of the World Trade Centers
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  Oklahoma City Bombing: 9/11 Bombing of the World Trade Centers
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  • Explain if you think that global terrorism can be stopped.
  • Analyze the responsibility of the United States today to be the world’s “policeman.”
  • Assess if peace and stability in the Middle East are vital to U.S. economy and national security.
  • If the United States withdrew its troops from the Middle East tomorrow, would the terrorist threat end. Why or why not?
  • Assess if the use of military force is the only way to prevent terrorism. Are there other possible alternatives? Which strategy is best and why

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describe the role of the international financial system in international trade, specifically with respect to exchange rates

Submission Instructions

Write 500 words (+ 50 words) using APA style format to answer each of the following questions: six exercises worth 5% each, posted in their corresponding . Each report should comprise of an introduction, analysis, and a clear conclusion.

The requirements of citations in your report: 

Unit Exercise 4

On successful completion of this assignment, students should be able to:

  • describe the role of the international financial system in international trade, specifically with respect to exchange rates, and
  • describe the factors that help determine, and the methods of managing, exchange rates. 

Exercise Question

Has the recent decline in the US$ been beneficial for Canadian companies exporting to the US? If not, explain why not, using data or recent company examples to justify your argument

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    International Trade chapter in your book for a deeper understanding of the Law of Comparative Advantage

    CH 21: Comparative Advantage Discussion

    You may want to refer to the International Trade chapter in your book for a deeper understanding of the Law of Comparative Advantage.

    When we talk about world trade often countries will use the concept of “comparative advantage” and trade to make everyone better off.

    1. In your own words, provide an example of the Law of Comparative Advantage that you see/observe in the economy.

    2. How is this different than Absolute Advantage?

    3. In addition, please provide a REAL “personal”  example of how the Law of Comparative Advantage applies to you individually. (For example, I have a comparative advantage in economics and my accountant has a comparative advantage in accounting.  Therefore, I hire an accountant to do my taxes.  WHY???)  Think outside of the box here…

    Please comment on 2 other postings…comment on their explanation and example.  Did it adequately illustrate the concept?  Is this something your professor could use in future classes to explain comparative advantage

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    PRINCE™ is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

    Case Study August 2010

    Case Study: Using ITIL® and PRINCE2™ Together

    Noel Scott, PMP

    © The Stationery Office 2010

    2 Using ITIL® and Prince2™ Together

    Introduction Setting up service desks in offshore locations is big business. There are various drivers behind such efforts. Some are pure cost savings. Others are to attain quality improvements by leveraging superior language or business skills available in the new location. Some projects can be extremely emotive, and all are certainly challenging projects that need to be handled with care.

    Recently I was employed by a corporation to manage their first foray into this arena. Their service desk supported not just internal but also external customers, providing in particular incident and access management plus request fulfilment. Their key driver was that their existing service desk was reaching capacity. Expansion in the current location was not physically possible or cost effective, and so an offshore location was selected. To add urgency, a new IT product was going to be released which meant an imminent increase in volume and pressure on the service desk. Demand and capacity management already had calculated the size of the expansion required (150 extra service desk staff, along with the usual supporting IT infrastructure).

    The project to set up the new service desk following ITIL® procedures was formally initiated by the company’s official IT change authority, in our case called the Change Advisory Board (CAB). The CAB rightly recognized early on the scale of the change and so officially invoked the project management group. The vice president for the overall department was confirmed as the project executive to sponsor the project going forward. I was assigned the project to set up the new offshore service desk to run in parallel with the existing service desk. Specifically, I had to ensure the new desk was designed and built to replicate the existing service desk, and bring the two physical services desks together so that they became a single logical virtual service desk.

    PRINCE2 supporting ITIL From the moment the CAB provided the project mandate, the project was run using PRINCE2™ methodology. PRINCE2 was extremely valuable in ensuring success. It did this in many ways, but of particular value were the following:

    1. The PRINCE2 principle focusing on business justification throughout.

    2. PRINCE2’s management by stages to break it down into manageable chunks.

    3. The PRINCE2 emphasis on lessons learned from previous efforts.

    4. PRINCE2’s risk management provided a methodical and consistent approach throughout.

    1. Business Justification Perhaps the greatest benefit PRINCE2 brought was the principle of continued business justification and consistent focus on the business case throughout the project. It ensured that the project

    did not deviate away from its central objective. And thank goodness. As there were many tests and traps trying to entice the project away from the original design.

    One such lure away from the plan was in the area of function creep. The primary aim of establishing the new service desk was to ensure greater capacity ahead of the release of a new IT product. The new service desk had to be online and ready ahead of the IT product’s launch. It had to be done at minimal expenditure, and so the second site in an offshore location was selected rather than expanding the existing site. The second site did provide other benefits, in particular some extra cover for disaster recovery. If there was a denial of service (such as a fire alarm) or denial of access (such as a network outage) in the existing site, then the new second site could be designed to provide business continuity.

    However, to guarantee such extra benefits were realized required extra expense. This additional expense was not overly significant in relation to the overall budget for the project. Moreover, some project savings had already been made elsewhere, so we did have sufficient funds to cover the extra expenditure. However, I did NOT authorise the expenditure. PRINCE2’s principle on focusing on the business case ensured I did not fall into the trap of spending the savings on realising these extra benefits.

    Why not? Yes, thanks to the savings already made on the project, our budget would still have remained within our financial tolerances as laid out by the project board. And yes, it is certainly true that it is cheaper to put in place the disaster recovery (DR) infrastructure from the outset (as retrofitting offices with the extra DR requirements afterwards will always be the more expensive option). However, the DR benefits were a perfect example of gold plating. They were still an exception beyond what we had originally justified. Our PRINCE2 business case reminded us that we were not creating this site specifically for disaster recovery purposes. Our primary concern was to expand capacity. So when extra expense was requested to ensure the new site was fully capable of providing such business continuity options, it was clear this was beyond the scope of the original business case. As the project manager, I had been entrusted to spend specific company resources to expand capacity. I therefore could not authorise spending on something else, however inexpensive and beneficial that might be.

    That is not to say that I ignored the potential extra benefits either. In such circumstances it is not the role of the project manager to say no and to move on regardless. I worked to ensure the project board were aware of the new opportunity. It was their decision, and the request had to be referred to them. My role and the role of the project team was to provide the board with all the information to help them weigh up the pros and cons of extending the project to include this extra requirement.

    Ultimately they deemed the risk to the timeline to be too high and so the project continued as originally planned. The project board confirmed it was better for me and the project team to focus on delivering the extra capacity by the required date

    © The Stationery Office 2010

    Using ITIL® and Prince2™ Together 3

    as stated in the business justification and ensure that that meets the requirements. The cost of missing the deadline far outweighed the cost of retrofitting the new site with the full DR capability, and so only minimal DR that did not add any extra time was completed.

    2. Management by stages ITIL is huge. It has a wide breadth, covering all IT functions across the organization. It also has a great depth, getting deeply involved in the very root of processes and their design. Making changes and additions to ITIL can therefore be very daunting. The ramifications can spread far and wide. PRINCE2 helped us be successful by ensuring we avoided biting off more than we could chew. It did this through PRINCE2’s management by stages.

    We focused on Service Operations, and within that on the Service Desk. We ensured each of the ITIL service operations processes (Incident management, problem management, access management, event management and request fulfilment) were covered and adopted correctly by the new service desk. Of particular benefit was the Service V-model. The Service V-model breaks down relatively high level requirements into smaller more detailed designs. It does this by defining the requirements at the high level and requiring that to be signed off. Once that is approved, the next level of more detailed design is then documented and approved. Each step of the model can be considered a stage for PRINCE2. The V-model gets its name because the requirements and documented design represent the left hand side of the ‘V’. As they get towards the base of the ‘V’ the signed off definitions get progressively more detailed. The right hand side of the ‘V’ then shows the test plans, with each of the tests being built around its equivalent requirement definition on the left hand side. This stepping stone approach down one side and then back up the other helps ensure that you document and sign off first and then test and deliver precisely what is required. We tailored the model to meet the specific project requirements, making sure we kept the fundamental concept of the defined requirements at each level then being used as the acceptance test and sign off criteria going forward. Each definition itself was signed off before we moved onto the next one, thereby ensuring we managed the project in sizeable chunks.

    3. Lessons learned The emphasis on learning from previous experiences is another area that PRINCE2 helped ensure the successful implementation of the ITIL based service desk. Lessons learned from past efforts (both successful and disastrous) were used from the outset. For example, the business justification and business case were based upon former historical failures. Previous IT product launches had swamped the service desk. The ramping up of service personnel had been reactive, with major decreases in customer satisfaction reflecting the lack of investment. Those lessons were used in the business case to justify the upfront expenditure ahead of the launch. It was the first time the company had geared up ahead of a major IT product release.

    The consistently high customer satisfaction scores during the eventual IT product release were a real vindication of the forward planning.

    Lessons learned also helped avoid common pitfalls in setting up the new service desk. A review of other expansion attempts within the company was carried out. There had been one or two attempts by other departments to expand, and so a few nuggets of value were gleaned from this internal review. In parallel a review of external sources for lessons learned was also undertaken. Some of the best lessons came from this. In particular, industry trade bodies were a wealth of information around what works and what doesn’t. I already had set up service desks abroad for previous companies as well, and so I brought with me some key lessons from outside of the organization. The combination of internal and external sources helped ensure all possible lessons were learned.

    We reaped the reward for these internal and external lesson learned reviews as we progressed. The single biggest win I felt was in ensuring that all the potential costs were accounted for up front. We therefore avoided underestimating the total expenditure. The hidden costs were everywhere, ranging from individual extra talent acquisition to consultancy for local tax experts to help you move your IT stock from one floor to another within the same building! Not only were we able to identify up front the vast majority of the potential extra costs. (It is perhaps unreasonable to think you will get all of them!). We were also able to accurately estimate them as well. It was only thanks to the review of lessons that ensured we could provide the estimated costs with such accuracy. The fact that we successfully came in under budget is in no small part thanks to the effort made up front in calculating all the potential costs.

    The lessons learned did not stop with previous projects. By identifying and capturing lessons within our own project itself, we learned quickly what we were doing right and wrong. By doing this methodically at least at the end of each stage, we were then able to communicate that out to the wider project team, so they could replicate what works and avoid what did not. For example, we learned early on that there was an incredibly long lead time to source IT equipment in the remote location. Items that might only take a few weeks in the UK could take many months to arrive in the new location. We therefore adjusted our project plans to ensure this lengthy delivery time was accounted for. We could not change the project completion date. Rather we moved other work around, and brought purchase requests forward as much as possible. The long delivery times actually moved some of the procurement items onto the critical path, and therefore they gained the correct visibility to get them completed on time.

    Lastly, our project provided lessons for future efforts as well. In this regard our own project plugged well into ITIL’s “Continual Service Improvement” theme. While building the new service desk we identified specific process improvements which could

    © The Stationery Office 2010

    4 Using ITIL® and Prince2™ Together

    be harnessed by both service desks in the future. These follow- on action recommendations were collated and made available in the end project report, ready to be used by future projects.

    4. Risk Management The risk management aspects of the PRINCE2 method helped guarantee a consistent attitude to both opportunities and threats. It provided a methodical and robust approach throughout the project. In particular it supported the change advisory board (CAB) in their efforts. PRINCE2’s emphasis on identifying and assessing risks helped the CAB in its role to provide approval for rolling out the changes. The detailed risk register reinforced to the CAB how seriously the project took risk management. The CAB recognized that the project team was working hard to reduce and avoid threats occurring. In particular the fallback or contingency plan (often a roll back plan) should the threat occur helped the Change manager and the CAB give the required approvals.

    ITIL supporting PRINCE2 I found during the project that the relationship between PRINCE2 and ITIL was not all one-sided. Quite the reverse. For each occasion where PRINCE2 supported the ITIL implementation, ITIL reciprocated. In particular, ITIL helped the PRINCE2 implementation in the following:

    1. During Starting Up a Project

    2. Communication

    3. Quality versus cost balancing

    4. Plugging a potential PRINCE2 gap

    1. ITIL supporting Start Up Over recent years I have noticed that projects initiated by departments that are mature practitioners of ITIL have certain things in common. Take for instance the project mandate; it is never an illegible scrawl on the back of an envelope. Service Strategy and Service Design generate very clear and detailed project mandates. The reasons why the project is being undertaken, why this particular approach is required, the scope, the success criteria and so on all tend to be clearly thought through and then documented. These greatly simplify the time and effort required in starting up the project.

    It could be argued that the clear mandate is as much a reflection of the maturity of the organization as it is to do with their adoption of ITIL principles. What is less contentious is how ITIL helps the designing and appointing of the project board when the venture is starting up. ITIL initiated projects tend to have clearly identifiable personnel to fit the roles of the project management team. For instance, in my project, the incident manager was an obvious candidate to sit on the project board as the senior user.

    2. Communication Another area where ITIL supported the PRINCE2 project was communication. ITIL provided a standard language around which all could operate. To ITIL practitioners, incidents are clearly different to problems which again are clearly different to requests. Thanks to ITIL, we were able to make these kinds of distinctions and therefore speak very precisely. It ensured there was no confusion.

    For instance, PRINCE2 rightly places significant focus on defining the products required and the quality criteria of the products. We used ITIL heavily in the quality definitions of the end products. The service desk technology was all defined using ITIL terminology. Likewise ITIL featured in the job descriptions of the new service desk personnel. When the time then came to managing product delivery the team managers knew exactly what was required of them.

    I mentioned the Service V-model earlier. One additional benefit of the Service V-model was in communication. There were stakeholders who were ITIL trained, and stakeholders who were PRINCE2 trained, but few knew both. Using the Service V-model allowed us to speak to both ITIL and PRINCE2 audiences at the same time, each understanding immediately where we were in the project. Even those uninitiated in these Office of Government Commerce best practices could still very quickly understand and follow the project plan thanks to the intuitive nature of the model.

    3. Quality versus cost balance As with all things, there is a risk of getting bogged down in the detail. It sometimes becomes difficult to see the wood for the trees. ITIL’s emphasis on seeking an optimal balance between quality and cost proved extremely useful as a reminder to take a step back and weigh up quality improvements against the bigger picture. In our project, as we focused on the details, some of the IT teams began to lose sight of the need to be cost effective. IT teams generally can be extremely customer focused. They often go into IT support because they enjoy helping people, and this is a very positive attribute. This though became a concern during the project as some of the IT teams appeared to put the customer first regardless of costs. We were not a charity. I needed a way to gently remind members of the IT teams of the overarching company goal to increase revenue and decrease cost. ITIL’s constant balancing act of quality versus cost fitted the bill perfectly. When requests came in to spend budget on specific tools, functionality, resources, etc, I encouraged those making the applications to review them using this ITIL principle. The number of change requests decreased as people realized the costs of making the changes. More cost effective alternatives began to be sought. ITIL helped make sure that the project team only had to focus on the most important change requests.

    © The Stationery Office 2010

    Using ITIL® and Prince2™ Together 5

    4. Plugging a gap Perhaps the biggest benefit of ITIL was in plugging a potential gap within the project. We had been tasked to implement a new service desk following ITIL principles. As with all good projects, we were working and being measured against what the Project Management Body of Knowledge (PMBoK) sums up as the “triple” constraints. This covered not just the traditional measures of cost, time and quality, but also the more modern and enlightened approach of measuring as well against risks, scope and customer satisfaction.

    Towards the end of the project, we were ready to roll out the new service desk. We were within both time and cost tolerances. We had stayed within the clear scope outlined. The quality of the end product itself as well was met, as the new service desk team had been trained, tested and were ready to go.

    From a purely PRINCE2 project perspective we were hitting our key targets as outlined in our own project’s success criteria. However, the rollout of the product (the new service desk) was going to impact the quality of the existing service desk. There was still some nervousness and anxiety within the existing service desk team. While it had not been technically within the boundary and scope of the project, this was obviously a major concern.

    The nervousness of the existing teams had to be addressed. We could not let morale of the existing team suffer needlessly. Based on ITIL principles a change to our project was therefore made. The emphasis moved away from rolling out the new service desk by the deadline come what may. We still had to launch the new service desk by the required deadline, but now we had to do it without negatively impacting the existing service desk.

    This reflected ITIL’s need for transition of the new service into operations without generating undesired consequences. ITIL’s stability versus responsiveness principle as well ensured that we looked at not just delivering the project’s end product regardless. We had to also be aware of and minimise any ramifications on other groups. So although it increased the costs, a more gradual rollout of the new service desk was agreed upon. This ensured a good balance of stability to the existing operations while allowing the new team to be introduced into their work.

    Whilst this oversight in the original project brief might have been captured anyway, ITIL helped ensure that it was resolved satisfactorily, with the best solution in mind. Like programme management best practice (as reflected in Managing Successful Programmes), ITIL helped the project remember that it is simply an enabler. Delivering an end product is the goal of the project, but to only consider that goal is not enough. The project must also keep one eye on the benefit realisation that will come from that end product. The project itself cannot necessarily focus 100% on this, as often the benefits only commence after the project is completed. We successfully avoided the temptation to roll out the new service desk and declare victory too soon. When our post project review took place, it showed the extra

    costs spent in rolling out the desk were well spent. The review demonstrated that the benefits had indeed been realized and firmly embedded in.

    Weaknesses of combining PRINCE2 and ITIL This is not to say that ITIL and PRINCE2 were a marriage made in heaven. As in any partnership, there are some lows as well as highs. Some of the ITIL functions and processes certainly added an extra level of bureaucracy to the project. For instance, the change management process covered all IT changes. However, it was independent of the financial approval process which went through a completely separate procurement process. We therefore on occasions had the odd situation where we had the project executive’s approval, and the business and financial approval (shown through the approval of the purchase order), yet we still struggled to get approval from the IT change authority. This added if not time then certainly some frustration to the project. With hindsight, one potential solution could have been for the role of the leader of the CAB (the official IT change authority) to have been added to the project board. This would have given the CAB greater insight into the project, which could only be a positive step.

    Another area where the two did not mesh so well was that ITIL did seem to introduce an inordinate number of stakeholders. It is understandable that lots of departments and lots of personnel would be interested in the introduction of a new service desk. However, we were somewhat taken aback by just how many groups felt they should have a say in project decisions. ITIL terms were often quoted to justify this. It is difficult to say if this was more to do with the specific ITIL implementation and the personnel involved rather than ITIL itself. Either way, it did seem to be overkill. The project team had did have to spend significant effort on engaging and managing stakeholders with sometimes tenuous links at best to the project.

    Conclusion Whatever metrics you choose, the project was a success. From a timing perspective, it was completed ahead of the release of the new IT product, and so it was able to manage the spike of incidents that followed. From a quality and customer satisfaction perspective, our loyalty scores not only avoided a dip, but in fact increased, both during the period when the new service desk came on line, and then later when the new IT product was launched. From a cost perspective we came in just under budget, and that included some extra costs to provide a more gradual rollout.

    Moreover, the project illustrated several key benefits in using PRINCE2 and ITIL together. Yes, there were some conflicts. But overall the two OGC best practices did naturally and neatly interlock together. ITIL worked well in defining the best

    © The Stationery Office 2010

    6 Using ITIL® and Prince2™ Together

    practice targets; PRINCE2 then assisted as the best practice route to get there. For me it was clear that combining the two provided benefits greater than the sum of the individual parts. Perhaps the biggest surprise is that we do not see more ITIL and PRINCE2 projects together.

    Author Noel Scott (PMP)Consultant

    Noel Scott (PMP) is a MSP Advanced Practitioner, PRINCE2 Practitioner and ITIL Practitioner specializing in managing programmes and projects within the contact centre industry. With over 10 years experience in a wide range of customer services programmes, Noel regularly delivers articles and speeches on improving the effectiveness and efficiency of contact centres. Noel is a leading member of the “Customer Contact Council” and the “Service and Support Professionals Association”.

    Acknowledgements Sourced and published by TSO on www.Best-Management-Practice.com

    Our Case Study series should not be taken as constituting advice of any sort and no liability is accepted for any loss resulting from use of or reliance on its content. While every effort is made to ensure the accuracy and reliability of the information, TSO cannot accept responsibility for errors, omissions or inaccuracies. Content, diagrams, logos and jackets are correct at time of going to press but may be subject to change without notice.

    © Copyright TSO and Noel Scott in full or part is prohibited without prior consent from the Author.

    ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

    The swirl logo™ is a Trade Mark of the Office of Government CommerceITIL® is a Registered Trade Mark of the Office of Government Commerce.

    PRINCE™ is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

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    Impacts of the United States/China trade war

    Instructions

    Create a final report for the industry you selected detailing the impacts of the United States/China trade war. This report should address the following topics:

    major issues of the trade war;

    the tactics and measures taken by the United States and China during the trade war;

    the impacts of the trade war on  

    the central economic problem of allocating scarce resources,

    unemployment and inflation rates in the United States,

    fiscal and/or monetary policy decisions,

    the determination of foreign exchange rates based on supply and demand,

    international trade between the United States and nations other than China, and

    the long-range (5-year) potential impacts of the trade war on your selected industry.

    You have compiled information on your selected industry in several earlier assignments. Review these and use their information as appropriate when completing this assignment.

    Your paper must be a minimum of four pages, not counting the references page. Be sure to include an introduction. Use a minimum of three peer-reviewed scholarly sources. Information regarding peer-reviewed articles can be found in the tutorial Peer-Reviewed Articles.

    All sources used, including the textbook, must be referenced. Adhere to APA Style when creating citations and references for this assignment. APA formatting, however, is not necessary.

    For information concerning what an introduction is and includes, view the brief tutorial Introductions and Conclusions

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    Growth of trade with low-wage countries reduce the median wage for full-time workers

    Some argue that the growth of trade with low-wage countries reduce the median wage for full-time workers, especially those without a college degree. This is definitely one source of impacts that the growth of trade might have on the domestic economy. But on the other hand, this leads to lower prices for millions of US consumers and/or businesses. And in particular, the lower input prices for the businesses have the potential for business expansion and more employment. What do you think of this aspect of the trade agreement changes?

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    The Wealth of Nations, Adam Smith discussed the idea that the basis of trade could be seen in light of what he called absolute advantage.

    Primary Task Response: Within the Discussion Board area, write 300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

    In the Mercantile period, from the 16th through the end of the 18th centuries, trade was driven by a need to accumulate gold and silver. Nations worked to restrict imports and drive exports. With the advent of the Industrial Age, classical economists began to look at trade and international commerce in a different light. In his seminal work The Wealth of Nations, Adam Smith discussed the idea that the basis of trade could be seen in light of what he called absolute advantage. His contemporary, David Ricardo, took a different and modified approach and laid out a framework called comparative advantage. This latter theory is the basis for all modern views of international trade. For this Discussion Board, complete the following:

    • Define absolute and comparative advantage.
    • Compare the two views on trade.
    • How does the concept of opportunity cost factor into comparative advantage?
    • Discuss why you think comparative advantage has become the fundamental and accepted theory of trade. Provide concrete examples

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    Over the past 12 months the Chinese government has been accused of “weaponising” trade tariffs to punish Australia for calling for an investigation over the origins of Covid-19 in China.

    INTERNATIONAL BUSINESS

    Instructions

    Word limit 1500 words

    REFERENCING: 10-15 references Harvard style

     You should use intext citations, references for any theory, any stats, any article/ industry report that you would use to present the answer.

    All Questions are compulsory.

    Short EssayQuestion 1

    Over the past 12 months the Chinese government has been accused of “weaponising” trade tariffs to punish Australia for calling for an investigation over the origins of Covid-19 in China. Give at least 2 examples of such measures and analyse their effectiveness (10 marks).

    Short Essay Question 2

    Recently, “fast fashion” has come under the international microscope regarding the exploitation of workers in developing countries and the environmental damage this industry has caused to local communities. Provide 2 examples of each of these issues and discuss how the global community (consumer, businesses, government, other stakeholders) may address these problems (10marks).

    Mini Case Study – How to establish a successful business that works across multiple borders (20 marks)

    Two questions at the end of the case study have to be addressed.

    The year 2021 marks when VAVAVOOM – supplier of promotional and award solutions to some of Australia’s leading brands – will celebrate its 18th anniversary. Matt Cave, CEO, is proud to have reached this point. Everything has finally come together for his business. But it’s taken a lot of effort. Managing 22 staff in Australia and 10 in China does come with many challenges. To explain, a big part of VAVAVOOM’s business is in manufacturing. And with 90 per cent of the world’s manufacturing based in China or nearby Asian countries, working with China is just part of Matt’s Day.

    Do your research.

    To initiate overseas operations, Matt suggests:

    Researching to find the right suppliers and trading companies that “best fit” your requirements. Initially, hiring an agent who can help you may be a good initial step. Don’t just focus on cost, but also look for value, quality and reliability. Flying overseas to assess the situation. Choose a supplier in your source country who will be your representative for at least a year while you familiarise yourself with that country’s system and local processes. Once familiar, learn about the country’s business structures to find out what your best options are. For example, after a few years of doing business in China, Matt realised it would be more beneficial to set up a wholly owned foreign enterprise (WOFE) based in China. This means that VAVAVOOM can now transact as a Chinese business, enabling B2B processes like local currency billing, with less restrictions.

    Know your supply chain.

    One of the key reasons clients choose VAVAVOOM is because of its commitment to ethical and sustainable work conditions in China. To keep on top of this, Matt knows VAVAVOOM’s operations inside out, including where items are sourced from and how they are made. Further, giant strides are being made internationally on the CSR front, and it’s important to keep abreast of how compliance is being managed globally and how it can be applied locally. Knowing the capabilities of your supply chain gives you confidence to tell a client about your practices. Plus, being heavily involved provides great insight into how processes can be improved to better meet client expectations.

    Manage cultural expectations and standards.

    When creating promotional products for big companies, it is especially important to deliver only the highest quality. The problem is that in some countries, the definition of “the highest quality” isn’t always the same as in Australia’s. To combat this, Matt stands by the mantra of “Communication is Key”. He facilitates weekly team meetings and emails staff daily across offices to manage customer and operational priorities, despite the time difference. While the natural tendency is to do most of the “talking” in communication, Matt cannot stress enough the importance of a healthy two-way dialogue. It is in the listening that the learning occurs and future opportunities arise.

    Get the right people on the bus.

    Matt acknowledges that language and culture are major issues when conducting business across two or more countries. If possible, appoint a General Manager who has a good understanding of both cultures and can speak both languages. Better yet, hire someone who also has an understanding of your business. As an example, VAVAVOOM’s GM in China is a Chinese / Australian former employee, and Matt has no doubts this has been invaluable to the team’s success there.

    Define what success looks like and performance manage to get it.

    With the help of his finance team, Matt developed monthly performance indicators that are consistently applied across all branches. Irrespective of location, a laser-like focus on these numbers means everyone knows what the target is and works diligently to meet the business expectation. Biannually, all GMs get together to “deep dive” on performance and tweak the plan, focusing on specific “pain points”.

    Question 1. Identify the relevant political, cultural, economic, ethical factors and market entry method highlighted in this case study.

    Question 2. Critically analyse how VAVAVOOM addressed each of the above issues.

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    Writers Solution

    Federal Trade Commission (FTC)

    Hypothesis testing typically begins with a theory, a claim, or an assertion about a particular parameter (mean or proportion) of a population. The Federal Trade Commission (FTC) is an independent agency of the U.S. federal government charged with preventing unfair or deceptive trade practices. It regulates advertising, marketing, and consumer credit practices, and also prevents antitrust agreements and other unfair practices. The FTC publishes press releases regularly about health and fitness claims at https://www.ftc.gov/news-events/media-resources/truth-advertising/health-claims Health and Fitness Claims. Retrieved from https://www.ftc.gov/news-events/media-resources/truth-advertising/health-claims Find a claim about a product or service from one of the press releases listed in the FTC website. Read through these and select one of interest to you that has not been picked by anyone else yet in class. Initial Response: Formulating the Hypothesis Summarize the advertising claim as shared in the media. What population parameter is the claim about? (Hint: Focus on a population mean or proportion, such as the mean weight of a cereal box, or the proportion of fast-food orders filled correctly.) If you were to formulate a hypothesis test about this product/service, what would your null and alternative hypothesis be? (Be sure to use all the correct notations for Ho and Ha.) State whether you have a one-tailed or two-tailed test (Be sure you use the correct inequality signs).

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    Hypothesis Testing

    Claim: The claim is that Marketing Architects, Inc. (MAI) created and disseminated allegedly deceptive radio advertisement for weight-loss product. The MAI is accused for having created similar advertisement in the past for weight-loss marketers. It is alleged that the radio advertisement of the weight-loss product such as Final Trim and AF Plus were unsubstantiated or false (Katz, 2018). The MIA claimed that clients can take the weight-loss products as quite a bit of any food as they needed, and lose 10 to 20 pounds one week, without practicing and the weight reduction would be perpetual’. In this way, the mean week after week weight reduction at ‘Opportunity center against corpulence ‘would be 17.5 pounds, regardless of whatever food anybody expends.

    The population parameter in claim is mean pound of weight lost, that is mu=17.5 pounds.

    H0:mu=17.5 (mean weekly weight loss at ‘Freedom center against obesity’ is 17.5 pounds, irrespective of whatever food anyone consumes)

    H1:mu=17.5 (mean weekly weight loss at ‘Freedom center against obesity’ is different than 17.5 pounds, irrespective of whatever food anyone consumes)

    This is a two-tailed test.

    Reference

    Katz, J. M. (2018, February 6). Advertising Firm Barred from Assisting in the Marketing and Sale of Weight-Loss Supplements Deceptively Pitched to Consumer. Retrieved from Federal Trade Comission: https://www.ftc.gov/news-events/press-releases/2018/02/advertising-firm-barred-assisting-marketing-sale-weight-loss

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    Famous Legal Trade Dress

    As you know, CARDWARE likes to delve into clothing styles for a wide target audience. Recently, it came up with a name for its slogan which CARDWARE has placed on the right front of its jersey sweaters. It also has a boomerang symbol with the words, “Just Use It.” underneath it. The well-known athletic clothing manufacturer Nike® found out about the Cardigans use of a slogan they claim is similar to their own and now want to bring a lawsuit against CARDWARE Inc. Discuss whether or not Nike has a case. Be sure to discuss the principals associated with trademark infringement and give your opinion whether or not you think the two slogans are confusingly similar or not. HINT: Place phrase words such as “Famous Legal Trade Dress” and “Slogan Infringement ” into your search engine for cases that may be similar so that you may help engage your peers in a lively discussion.

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    CARDWARE Slogan Infringement

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    Nike vs CARDWARE Lawsuit about their Slogan

                In order to rule on whether Nike has a case against CARDWARE regarding the use of a slogan that is similar to theirs, it is important to look at the definition of the terms slogan and trademark. The United States Patent and Trademark Office (USPTO) recognize and register slogans in their own right (Fishman, 2016). However, for a slogan to be registered as a trademark by the USPTO, it must be distinctive in nature. An example of a distinctive slogan is “I can’t believe it’s not sugar!”. Such a slogan is different and distinctive and it conveys a brand of sweeter, conveying information that it is of close resemblance to sugar.  Now considering the case of CARDWARE and Nike®, Nike can only sue CARDWARE for trademark infringement if their slogan is inherently distinctive and resembles that of Nike®. The slogan for Nike “Just do It” is distinctive and is inherently known to be linked to the Nike products. The new slogan for CARDWARE “Just use It” for new products offers close resemblance to the slogan for Nike, which is……………………………………………………………………………………………………………………………………………………………………………………………………

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