Read Case 1.
“When Jennifer Turned Grouchy” in Chapter 20. How would you help the employee with this problem? Would you need to provide any disciplinary action? If so, what? If not, why? What are the needs of the department and its customers?
Read Case 2.
“The Artful Dodger” in Chapter 19. What are the hazards Janet faces in dealing firmly with Bonnie’s behavior and ignoring Bonnie’s absences and saying nothing? Assuming Janet decides to confront Bonnie, how should she go about doing so?
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